Total 218 quality assurance executive job vacancies in quezon city metro manila

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Verifies using applicable equipment/device, analyzes and provide disposition to issues encountered pertaining to process and procedures to ensure quality and reliability of product at Test.
• Involve in holding, assessment and disposition of non-conforming products/materials.
• Helps to provide data, gather facts that will help other support group to determine root cause that will help resolved problems encountered in line.
• Initiates, coordinates and implements both preventive and corrective actions that will correct and prevent line problem that comes from machine, process or/and human errors.
• Collaborates with the other Departments for the completion of Quality Reports. Coordinates and meet Production, Test Engineering and other support group on product quality improvement via team improvement/module group activities.
• Generates, formulates and reviews quality documents such as inspection specification, procedures, work instructions, Engineering Request Form (ERF), MRB forms and Special instructions.
• Verifies, issuances, monitors, reviews and tracks the completion of the following the Non-Conforming products. (Test CAR, MRB, 8D and MVI FA as applicable).
• Prepares periodic report such as: Quality Gate Reject, Subcon Score Card, MRB hold lots, CAR/8D, CAT’s, Trends and other applicable quality monitoring report
• Communicates issues, concerns and information to appropriate team either internal or external.
• Conducts training or refresher on defect criteria to AMPI operators and inspectors regarding inspection (visual/electrical) requirement as part of their certification to ensure high quality inspection. This includes Subcontractors if applicable.
• Coordinate with the Training System Core Group (TSCG) on any changes that needs to be implemented to ensure effectiveness of the certification process.

MINIMUM QUALIFICATIONS:

• College graduate preferably Engineering.
• At least 2 years of QA Engineering  and/or related industry

Feel the essence of true innovation with iOPEX Technologies. Join us now!

Be a Key Sales Account Manager/Business Development Executive for our #iopexhappyatwork team. Join us now!

Requirements:

• To assist the organizations sales and growth efforts by contributing to new customer acquisition to assist the organization to acquire new customers and sell additional products or services to existing ones
• He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity
• Build contacts with potential clients to create new business opportunities
• Keep prospective client database updated
• Make cold calls for new business leads
• Support in writing new business proposals
• Maintain knowledge of all product and service offerings of the company
• Arrange meetings for senior management with prospective clients
• Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Attend client conferences and meetings in order to network with new and existing contacts
• Conduct market competitive analysis to develop roadmap and sales strategy to secure new business

Qualifications:

• Candidate must possess at least Bachelors' degree in any of general subject courses.
• At least 3 years of working experience in the related field is required for this position.
• Required Skills are Lead Generation, Prospecting, Presentation, Closing
• Ability to identify, articulate and sell value over price
• Networking and Relationship Building skills
• A demonstrated ability to communicate and handle people well
• A well-established business and client network
• Excellent written and verbal communication
• Must have good negotiation skills
• Must be able to create good presentations
• Must be detail oriented and an active listener
• Ability to work under pressure
• Be an expert on the company’s products and be able to pitch them effectively in any situation.
• Be able to demonstrate good knowledge of the industry and markets in which the company operates.
• Have an aptitude for sales and spotting business opportunities

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Total Number of Openings

• Performs other tasks that may be assigned by the Team Leader

Additional Responsibilities - Special Projects or Ad Hoc Tasks
• Support emerging technologies as opportunities arise (RPA, Data Analytics, etc); apply to all existing processes as applicable
• Continuous improvement on all processes
• Coordination role within the team for S2P-wide projects, initiatives, or periodic routine tasks

Required Qualifications:

• Bachelor's Degree in Accounting or related courses
• Uses clear and concise oral / written communication skills - develops and utilizes network, facilitates and coordinates communications with various contacts and takes a consultative position to fulfill control duties
• Able to gather and interpret diverse source documents to ensure proper accounting of more complex transactions
• Strong analytical skills - uses awareness of expected results in the preparation and review of entries, statements, or reports; identifies, analyzes, and resolves routine variances and discrepancies
• Strong technical knowledge - utilizes advanced knowledge of Microsoft suite of PC application and tools to be able to efficiently process, manage, and present data; utilizes systems
• Knowledge to be able to eliminate unnecessary complexities in own desk
• Must have the propensity to work in a proactive, results-oriented, and customer-focused
• environment
• Enjoys working with people of diverse cultural backgrounds

Chevron participates in E-Verify in certain locations as required by law.

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalised service and our in-depth knowledge of the markets we serve. 

HEADLINE

Are you looking for an exciting opportunity to be an integral part of a cutting-edge AI technology company? We are searching for a talented individual to join our team in a multi-task role working for senior management. If so, we have an exciting opportunity for you.  

We are seeking an EXECUTIVE ASSISTANT to o be part of a groundbreaking company in the software industry from Amsterdam, The Netherlands, committed to transforming how software is created. Their projects span across enterprise, government, and various industrial sectors.   

What's in it for you: 

• Work on cutting-edge AI technology and be part of a collaborative and forward-thinking team.   
• Personalised development program.   
• Work alongside talented professionals in a rapidly evolving industry. 

This is a full-time role, Monday to Friday, Flexible Shift. 

This is an office-based position in central Cebu City. 

The expected start date is March 2024. 

ABOUT THE ROLE

This EXECUTIVE ASSISTANT role is a multi-task role. You will manage the CEO's schedule, coordinate high-level meetings, and ensure efficient communication with internal and external stakeholders. This is not your typical administrative role – you will have a front-row seat in the decision-making process, contribute to strategic initiatives, and have a real impact on the company's success. The role demands a self-motivated, proactive individual with a strong work ethic, adaptability, and a passion for emerging technologies.  

RESPONSIBILITIES

• Coordinate the preparation of meeting minutes, confirm venue and restaurant bookings, dietaries, and accommodation, and assist with the preparation and circulation of the agenda.  
• Act as a liaison between the CEO and various stakeholders, including board members, executives, consultants, clients, and employees, ensuring seamless communication and confidentiality.   
• Coordinate and schedule travel arrangements, both domestic and international travels.  
• Manage the CEO’s expenses and reimbursement, liaising with the Finance team.   

• Manage the CEO's email inbox, filtering and prioritising messages, drafting appropriate responses, highlighting key points, and providing concise summaries for quick decision-making and ensuring timely follow-up on critical matters.   
• Proactively manage the CEO's complex and ever-changing daily diary, ensuring effective time management and prioritisation of commitments.    
• Conduct research, compile data, and prepare materials to support the CEO's decision-making process.   
• Prepare and edit correspondence, reports, presentations, and other business documents with a keen eye for detail and exceptional writing skills.   
• Manage the CEO's subscriptions and memberships, including monitoring renewal dates, coordinating payment processes, and ensuring the CEO's access to relevant resources and benefits.   
• Prepare reports, presentations, and other documents as required. 
• Maintain organised files and document management systems. 
• Collaborate with cross-functional teams to support project implementation and execution. 

• Bachelor’s degree in Business Administration or similar. 
• At least three (3) years in a similar role, preferably in a technology industry. 
• Exceptional attention to detail and accuracy. 
• Strong organisational and time management skills, with the ability to prioritise and meet deadlines. 
• Excellent verbal and written English and interpersonal skills to interact with senior management effectively.  
• Proficiency in using productivity tools like Microsoft Office Suite, Google Suite, and CRM software. 
• Ability to handle confidential and sensitive information with discretion. 
• Demonstrated problem-solving and decision-making abilities. 
• Flexible and adaptable to changing priorities and a fast-paced environment. 
• Ability to work independently and collaboratively as part of a team in a fast-paced, complex, process-driven industry environment. 
• Strong sense of accountability and reliability to produce quality output in line with internal processes. 

• High level of discretion and professionalism when handling sensitive financial information. 

BSA Solutions, Inc. emphasises in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present,  
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

OBJECTIVES & RESPONSIBILITIES OF THE JOB:

• Manage scheduling for company executive(s)
• Draft, review, and send communications on behalf of company executive(s)
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Answer and respond to phone calls, communicate messages and information to the executive
• Prioritize emails and respond when necessary
• Coordinate travel arrangements
• Maintain various records and documents for company executive(s).

·       Reporting directly to the Quality Manager.

·       Ensuring that your team delivers quality work to internal and external clients in an efficient and timely manner.

·       Facilitating activities that will engage team members and nurture a fair and innovative culture through team buildings, planning sessions, rewards and recognition, etc.

·       Ensuring and tracking the productivity and coverage targets of your assigned team.

·       Serving as an alternative contact person in the absence of the QA Manager.

·       Properly onboarding and facilitating goal setting the new QAs in your team.

·       Providing feedback to Operations and Quality Managers on campaign results and trends.

·       Conducting spot-checks on evaluations made by QAs, Team Leaders, Sales Coaches, and Trainers at least once a month.

·       Taking ownership of Critical Errors, Physical/Information Security Processes, and escalating to Operations /Training/QA Management, and HR as needed.

·       Collaborating with Operations and Training teams in mentoring Team Leaders and Trainers on QA tools and processes via calibrations, triad coaching sessions, one-on-ones, etc.

·       Consolidating and analyzing results and trends on quality metrics and sending weekly and monthly QA reports.

·       Data analysis, sharing of performance trends and actionable recommendations to Operations and Training for agent/program performance, knowledge, and skills improvement

·       Creation and documentation of QA- or campaign-specific processes.

·       Liaising with Operations, Training, and Clients on development and improvement plans for Operation-, Training-, and QA-related processes.

·       Actively participating in internal and client meetings and performance reviews.

·       Providing additional evaluations and/or spot checks to help identify call trends and agent behaviors.

·       Regularly mentoring and coaching QAs

·       Preparing the QAs’ monthly scorecard and discussing the QAs’ performance individually.

·       Reviewing the good calls submitted by the QAs and submitting them to the QA Manager.

·       Administrative functions such as timekeeping, carrying out of corrective actions as needed, performance assessments, etc.

·       Carrying out other tasks as assigned by the Quality Manager.

Join the A-Team and experience the A-Life!

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Executive Assistant to the VP, People and VP, Revenue, you’ll play a pivotal role in providing comprehensive administrative support to the executives. You will prepare decks/templates, follow-up on OKRs and prepare documents and reports. Acting as gatekeepers, you will filter requests, maintain confidentiality, and often handle sensitive information with discretion. Additionally, you’ll have to oversee office management tasks, assist in event planning, and demonstrate adaptability and initiative by solving problems and multitasking effectively. Your efficient support will enable executives to focus on strategic tasks and decision-making, contributing significantly to the organization's overall productivity and success.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Document Preparation and Management: Assist in creating presentations and documents adhering to the branding guidelines, ensuring clear and effective communication
• OKR Support: Regularly remind the VPs and their direct reports of the Objectives and Key Results to maintain focus on achieving organizational goals. 
• People and Revenue All Hands Meetings: Host and manage All Hands meetings, ensuring effective communication and engagement across the organization. This includes preparing and facilitating engaging icebreakers to foster team cohesion. 
• Meeting Coordination and Logistics: Arrange logistics for internal and external meetings, including venue bookings, technology setup for video conferencing, and preparation of meeting materials. Follow-up on action items post-meeting to ensure completion. 
• Proactive Leadership and Influencing: Push the VPs to take action, make decisions, and prioritize tasks effectively. Tactfully manage up by providing reminders, follow-ups, and constructive feedback to ensure deadlines are met and projects move forward. 
• Reporting and Documentation: Prepare and provide regular reports on the VP of People and VP of Revenue’s activities, upcoming commitments, and potential issues to the Chief of Staff, facilitating proactive management and decision-making 
• Feedback Loop: Establish a regular feedback loop with the Chief of Staff to discuss the efficiency of processes, potential improvements, and the executives’ ongoing support needs
• Continuous Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in executive support tasks.
• Culture and Team Liaison: Foster a positive work environment and culture by bridging communication between the VPs and team members across different countries and departments. 
• Confidentiality Maintenance: Handle sensitive information with a high degree of confidentiality and discretion

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Detail-oriented, organized, and data-driven 
• A self-started who is eager to take on responsibilities, seek out new ways to assist, and continuously improve support strategies 
• A team player who is willing to collaborate, support team members, and contribute positively to the company culture and team morale. 
• Capable of asserting yourself when necessary, while maintaining a respectful and professional demeanor, to ensure that the executives remain focused on key priorities and commitments
• Quick to take ownership and accountability of your mistakes understanding that the fast way to fix what’s broken is to identify it clearly and move forward
• Able to adjust quickly to changing priorities and schedules, managing unexpected requests or situations with composure 
• Able to interpret data, create reports, and make recommendations
• Able to build and maintain strong relationships within and outside the organization, showcasing empathy, respect, and understanding different cultural nuances
• Aware that as a result of this role, you will have access to important, sometimes sensitive information and will treat that information with the respect and confidentiality it deserves and requires.

YOU HAVE…

• Bachelor's/College Degree
• Excellent verbal and written English communication skills to effectively convey messages, coordinate with team members across different countries, and maintain clear and professional interactions with internal and external stakeholders 
• Excellent ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment 
• 1-2 years of experience as a virtual assistant, project manager, or in an administrative support role
• Experience working with remote managers and teams
• The ability to handle complex calendars and overlapping schedules
• Strong problem-solving and decision-making skills 
• Proficiency in using cloud-based applications such as Google Apps (Google Drive, Google Sheets, Google Docs, Google Slides) 

• The ability to manage multiple tasks and projects simultaneously with meticulous attention to detail, ensuring nothing is overlooked. 
• The ability to take strong, clear feedback, and the ability to give it to the appropriate stakeholder/s
• Experience supporting and coordinating large groups of people and global/regional projects
• Ability to understand and respect cultural differences within the company’s global operations, and adapting communication styles accordingly 
• Ability and capacity to handle high-pressure situations calmly and effectively, maintaining productivity and focus 
• Capactity to anticipate challenges and proactively address them before they escalate

BENEFITS

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage
• Philhealth Coverage

Job Description

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do.  Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

The IT Quality Assurance Engineer's role is to provide expertise in planning, designing, and executing test scripts that ensure the quality and functionality of any designed IT solution. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team’s overall test objectives. Ensure all testing results are easily accessible and understandable. Track defects to closure and keep the defect repository up to date.

Here are the key things you will do to ‘bring ideas to life’.

Generic Responsibilities

Develop test scenarios, scripts, test conditions, input test data, and expected results for one or more project test streams, including but not limited to IT infrastructure, IT Security, System, Integration and User Acceptance tests.

Specific Responsibilities: 

• Contribute to developing, improving, and maintaining testing standards and practices. 

• Help develop a testing strategy for the assigned functional squad

• Take the lead in executing test strategy 

• Help triage and manage defects/issues reported during testing activity 

• Work with the application and technical teams to resolve any issues that arise out of the testing process. 

• Participate in the release control process (when the application/tenant is transferred from the build team to the test team) to ensure that solutions meet business requirements. 

• Validate product fixes. 

• Inform the test lead of any issues that may affect the schedule, budget, or quality of the product or the testing process.

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Quality Analyst for High Velocity Sales Team
Manila, Philippines

OVERVIEW

Quality Analyst manage and implement a company’s quality assurance and control systems to ensure proper execution of products and client satisfaction every time. People in this role are committed to ensuring the sales associates are executing their jobs on the phone flawlessly whenever possible

RESPONSIBILITIES
•    Direct audit activities 
•    Conduct same call observation and frequently evaluate effectiveness of the Business Development Representatives
•    Works in partnership with the Business Development Sales Manager to ensure that all associates are meeting call quality standards
•    Track trends and make recommendations for refresher and/ or up- training to the training and operations team
•    Establish priorities and ensure maximum usage of assigned resources
•    Implement, support, and manage practices for assuring that quality and processes are adhere to standards and internal quality audits
•    Coordinate control plans and action plans to achieve expected results
•    Lead, mentor, and develop sales associate to promote quality awareness and implement quality programs and initiatives
•    Facilitate or lead quality training on quality management tools
•    Ensure that the sales associates are updated regarding new products, processes, and services launched by the company
•    Ensures effective monitoring and evaluation of the sales associates on a regular basis
•    Device systems or matrix to identify opportunities areas of sales associates and ensure proper feedback via Quality emails, instant feedback, counseling, short coaching,
•    Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed
•    Conduct calibration sessions between the sales managers
•    Develop reports showing inspection and audit performance and improvement opportunities including daily quality score report, performance improvement initiative reports and monthly quality report
•    Develop new ideas to improve overall quality in the process
•    Conduct meetings regularly with inspection and audit team to help consistency in teamwork.
•    Involve in team driven actions to help improvements
•    Runs and analyzes reports and ensues that all reports are accurate and reliable
•    Assumes and performs other duties and responsibilities not specifically outlined here in
•    Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
QUALIFICATIONS
•    Bachelor’s Degree preferred
•    2-3 years working experience in the related field in a BPO setting
•    Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
•    Accuracy and attention to detail
•    Teamworking skills
•    Results driven 
•    Highly organized 
•    Focus on great internal and external customer service 
•    Ability to manage multiple projects in multiple functional areas simultaneously 
•    Flexibility and adaptability to adjust to changing project needs in evolving situations
•    Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
•    Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•    Excellent professional communication skills required, both verbal and written
•    Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
•    Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
•    Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
•    Must demonstrate excellent interpersonal skills and a strong customer service acumen
•    Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
•    Required to interact effectively and efficiently with all levels of employees
•    Flexibility for overtime

Join the A-Team and experience the A-Life!

Join our dynamic team as an Executive Assistant and Operations Coordinator and play a crucial role in supporting company leadership. Your experience as a skilled executive assistant, scheduler, and coordinator will shine as you manage complex schedules, plan travel arrangements, and coordinate events. As a valuable team player, you'll contribute to the operational and administrative efficiency of our fast-growing organization.

• Efficiently manage executive schedules, appointments, and meetings
• Organize domestic and international travel logistics
• Plan and execute company events, meetings, and conferences
• Coordinate communication between leadership and various teams
• Perform administrative tasks to ensure smooth operations

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)

#li-remote

We are currently looking for an Executive Assistant to be the supportive force that empowers our senior leadership. The ideal person for the job will be a proactive problem solver with exceptional communication skills and a meticulous attention to detail.

• You will be primarily responsible for supporting a busy C-Suite Executive, also at times you will provide support to the wider executive team as directed to ensure that company goals and objectives are accomplished, and operations run efficiently
• You will have the ability and aptitude to maintain and refine internal processes, as well as coordinating internal and external resources to expedite workflow
• Manage communication between Senior Management and employees, combined with liaising with internal and external stakeholder on various projects and tasks
• You will plan and orchestrate work to ensure the senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld

Responsibilities

• Manage professional and personal scheduling, including agendas, mail, email, calls, travel arrangements, client management, and other company logistics
• Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to other senior executives
• Manage, coordinate, and arrange senior executives’ travel and travel-related activities, including hotel booking, transportation, and meal coordination
• Perform administrative and office support, such as typing, dictation, spreadsheet creation, customer facing presentations and maintenance of relevant system and databases 
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Organize team communications and plan events, both internally and offsite

The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The Role:

We are looking for a IT Executive to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Main Responsibilities:

• Provide 1st & 2nd level end user and system support, including service request, incident management, and problem resolution.
• Support technical issues related to end-user devices (e.g., desktop/laptop computers, printers, scanners, tablets, and smartphones) and software (e.g., Microsoft Office and emails).
• Support retail store POS software and hardware.
• Set up accounts and workstations, as well as deploy and configure software and hardware in bulk.
• Manage network servers, technology tools, and the setup and deployment of new desktop/laptop computers, including Windows Active Directory administration.
• Monitor system performance and maintain them as per requirements, troubleshooting issues and outages.
• Ensure security through access controls, backups, and firewalls.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Build an internal wiki with technical documentation, manuals, and IT policies.
• Effectively manage software and hardware equipment needs across both HQ and store locations.
• Develop procedures, guidelines, and checklists for future reference.
• Support and maintain physical security systems such as CCTV and door access.
• Collaborate with internal teams to enhance problem resolution and reduce knowledge gaps.
• Partner closely with HR to ensure a seamless onboarding and exit process from an IT standpoint.
• Ensure adherence to the operating budget for Internal Operations Function.

• Proven experience as a System Administrator or Network Administrator.
• Good knowledge of IT asset management, MDM, Active Directory, Network Security, ERP software, system security, and data backup/recovery.
• Experience in scripting with Powershell, Python, or other languages for deployment will be a plus.
• Familiarity with diverse operating systems and platforms.
• Resourceful problem-solving skills.
• Interest in staying current with technology trends.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field; professional certifications (e.g., Professional Google Workspace Administrator) are a plus.

1. Flexible Work Arrangement

• Work from anywhere*!
• Remote work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement, Mental wellness support)

3. Learning and Career Development

• Learning and development (i.e. subscription plans to best-in-class resources, personal development fund etc)
• Dedicated leadership training for those of managerial responsibilities
• Friday pm off for learning

4. #TeamLB perks

• Generous staff discount off LB products
• Corporate partnerships with a variety of companies
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

You will be at the forefront of our sales efforts, exclusively focused on identifying and qualifying potential clients and prospects. Your expertise in SEO services, content writing, and Google Ads management will be your tools for assessing the suitability of leads for our offerings. Utilizing tools like Ahrefs or Semrush, you will conduct website audits and analyze online presence to build persuasive arguments for their interest in acquiring Pronto's services. This role is entirely dedicated to sales, with a primary focus on lead classification and qualification, without any marketing tasks involved. Your insights will drive our sales team's efforts, ensuring that we engage with the most promising opportunities in the market.

Responsibilities:

• Utilize tools like Ahrefs or Semrush to audit websites and assess online presence, gathering essential data for sales efforts.
• Identify and source potential clients and prospects through various channels, including online research, databases, and social media platforms.
• Initiate outbound cold calls to prospects, presenting Pronto's services and assessing their needs and interests.
• Respond promptly and professionally to inbound calls, emails, and inquiries from potential clients, providing information and addressing questions.
• Conduct initial outreach and engage with leads to determine their interest and qualifications as potential clients
• Maintain accurate and up-to-date records of lead interactions and progress in our CRM system

Qualifications

This role is perfect for you if:

• Digital marketing expertise: SEO, Google Ads, website management with 2-3years of relevant experience in using AHREFS, SEMrush or Google Ads Keyword Planner to perform keyword research for search engine marketing campaigns.
• 2-3 years of relevant experience in sales or account management.
• Successful sales outreach call track record.
• Strong B2B and digital marketing background.
• Advanced English proficiency in writing and speaking.
• Exceptional communication: written, verbal, and presentation.
• Proven business development using sales and CRM tools.

Additional Information

https://www.prontomarketing.com/

https://www.prontomarketing.com/careers/

This primary role is to drive process improvement initiatives across Insurance domain. Work with Operations collaboratively to address client issues and present solutions, projects, progress to Global clients. Deliver projects as per the agreed frameworks (Agile) and governance model. Atleast GB certified • Ability to manage multiple stakeholders and have focused and quality interactions view to drive decisions and mitigate project risks. Sr GroupQuality is expected to lead mid to large scale Quality projects including all aspects like ideation, solution design, development and implementation, closure and benefit realization. The projects managed by the team are in-line with the organization’s priorities on themes like process improvement, operational excellence, automation, migration and restructuring.

Position : Executive Assistant

Working Hours : M-F 9AM to 5PM EST| 10PM to 6AM PHT

Salary range : 1000 to 1500 USD 

ABOUT THE COMPANY: 

Founded on the idea that, with real-world data and artificial intelligence, we could efficiently and accurately predict and prevent incidents that threaten critical infrastructure, workers, the community, and the environment.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Calendar and schedule management
• Travel bookings and accommodations
• Email Management
• Arranging and coordinating meetings, including preparing agendas, taking minutes, and ensuring necessary resources are available.
• Other EA tasks
• Serving as a point of contact between the executive and other staff members, clients, stakeholders, and external parties.
• This person will most likely assist 2-3 people with their schedules/calendar management

• Previous experience as an Executive Assistant for a US-based client/company is required
• Proficient in using Google Workspace
• Excellent written and verbal communication skills 
• Attention to detail

Position : Executive Assistant

Working Hours : 8:00 AM to 5:00 PM, MST 

Salary Range : 900 - 1,500 USD 

ABOUT THE COMPANY:

Life Quest Training & Consulting, LLC is a leading firm in the training and consulting industry, dedicated to empowering individuals and organizations to achieve their full potential. We are committed to providing exceptional service to our clients, and we are seeking a skilled Executive Assistant to support our team in delivering outstanding administrative assistance.

ABOUT THE ROLE:

As an Executive Assistant, you will play a crucial role in supporting our team and clients by providing administrative assistance, creating presentations, formatting documents, managing schedules, and facilitating effective communication. The ideal candidate will be proficient in PowerPoint, Microsoft Word, and other relevant tools, possess excellent communication skills, and demonstrate a proactive and organized approach to their work.

SCOPE OF WORK:

• Create visually appealing PowerPoint presentations for client meetings and internal use.
• Format documents accurately and efficiently using Microsoft Word.
• Assist clients with various administrative tasks as needed.
• Take minutes during meetings with clients and ensure accurate documentation.
• Proactively remind clients of upcoming tasks and deadlines.
• Utilize tools such as Learn Dash, Smart sheets, and Excel to streamline processes and tasks.
• Provide support in graphics-related tasks, including drawing and computer-generated graphics.
• Maintain a high level of organization and attention to detail in all tasks.

MINIMUM REQUIREMENTS:

• Minimum of 2 years of experience in a similar role.
• Excellent communication skills with a clear and neutral accent, are especially important for effective communication with clients who may have hearing impairments.
• Proficiency in PowerPoint, Microsoft Word, and other relevant software.
• Experience with Learn Dash and Smart sheets is a plus.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Proactive, adaptable, and able to work independently.
• Experience in graphics-related tasks is highly desirable.

NOTE:

This job posting is for active candidate pooling, aimed at building our talent pool. Your qualifications will be evaluated for both current and future job openings. If your skills and experience match a suitable role in the future, our recruitment team will contact you promptly. Please note that inclusion in our talent pool does not guarantee immediate placement or contact.

Responsibilities

• Provide high-level administrative support to executives.
• Manage calendars, schedule meetings, and make travel arrangements.
• Act as a liaison between executives and stakeholders.
• Prepare materials for meetings, presentations, and reports.
• Assist with special projects and tasks as assigned.
• Coordinate executive communications, including taking calls, responding to emails, and interfacing with clients.
• Conduct research and compile data to support executive decision-making.
• Draft and edit correspondence, memos, and other documents.
• Organize and maintain executive files and records.
• Monitor and manage executive expenses and budgets.
• Plan and coordinate executive events, meetings, and conferences.
• Serve as the point of contact for internal and external stakeholders on behalf of executives.

• Minimum 1 year experience as an Executive Assistant or similar, preferably supporting C-level executives.
• Proven ability in managing calendars, schedules, and travel arrangements.
• Experience coordinating executive communications with professionalism and confidentiality.
• Strong research and analytical skills for effective decision-making support.
• Exceptional organizational abilities and multitasking skills in fast-paced environments.
• Excellent written and verbal communication skills, with precise drafting and editing abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and other relevant software.

• Proficient in basic bookkeeping tasks and financial record management.
• Bachelor's degree or equivalent experience preferred.
• Familiarity or experience working with AI tools is a plus.

• Proven experience in a supportive role, preferably as an executive assistant or in a similar capacity.

• Fully-remote work
• Competitive market rate

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title:  Software Quality Assurance Analyst

Salary Range: 1000-1800 USD per month

Schedule: M-F, 9AM - 5PM US/Pacific time

About the Role:
The client is seeking a Software Quality Assurance Analyst in the Philippines to help build and grow a world-class engineering team and culture. While reporting directly to the VP of Engineering you will build out a new software category within the massive trillion dollar commercial construction industry. We have a hands-on culture and expect the same of all our team members. You will play a pivotal role in enhancing our software solutions, ensuring they meet both our high standards and the evolving needs of our customers.

Responsibilities:

• Analyze Requirements: Work within a cross-functional team alongside our product team, developers, and other members of QA to review and analyze system specifications to ensure clarity and testability.
• Test Case Development: Write, prioritize, and execute detailed, comprehensive, and well-structured test cases based on the requirements.
• Manual Testing: Perform thorough manual testing to ensure software functionality aligns with specifications.
• Collaborate with Team: Work closely with automation engineers to transition manual test cases into automated scripts.
• Bug Reporting: Document and track bugs meticulously, working with the development team for timely resolutions. Track and update the team with metrics which capture trends and offer insights.
• Continuous Improvement: Participate in sprint retrospectives and suggest improvements to enhance QA processes and practices.
• Reporting: Regularly update the team and management on test planning, test execution, and the status of software quality.

• Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3 years in software quality assurance, preferably in a startup or fast-paced tech environment.
• Technical Proficiency: Strong understanding of software QA methodologies, manual testing techniques, test management tools, and processes. Experience in writing clear, concise, and comprehensive test cases.
• Familiarity with Agile Methodologies: Experience working in an agile development environment and a good understanding of its challenges and opportunities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively articulate technical challenges and solutions.
• Analytical Mindset: Strong problem-solving skills with a detail-oriented mindset.
• Adaptability: Ability to adapt to rapidly changing technologies and environments.

Desirable

• Certifications: ISTQB certification or similar is a plus.

Skills

• Analytical and Critical Thinking: Ability to analyze requirements and formulate effective testing strategies.
• Attention to Detail: Keen eye for detail and a commitment to delivering error-free software products.
• Collaboration: Strong team player, with the ability to work closely with developers, automation engineers, and other stakeholders.
• Time Management: Excellent organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Continuous Learning: Eagerness to learn and stay updated with the latest QA trends and technologies.

About You

We want you to be a part of our success story so as you engage with us and our team members, it would be helpful for you to understand some of the core characteristics of our team - hopefully many of these resonate with you!

• Passion and enthusiasm for your work and company
• Love to take the initiative
• An upbeat, positive and good-to-be-around attitude
• Sense of humor
• Is a “doer” with a hands-on approach
• Commitment to excellence
• Articulate and able to influence without direct authority
• Excellent ability to work within a team
• You foster trust and accessibility
• Collaborative
• Intellectually curious
• Ability to build relationships and earn the respect of other teams
• Organizational tolerance: able to work with ambiguity and constant change
• Enjoys and has implemented change
• Believe strongly in your abilities

More important than meeting 100% of qualifications, we are looking for collaborative, long-term team members with a self-starter growth mindset, a commitment to proactive communication, and a bias towards action, who are aligned and excited with our company’s mission to build the industry standard in digital change order communication for the commercial construction industry.

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

Position :  Executive Assistant to the CEO

Client :  Pani Energy

Client Website :  http://panienergy.com

Work Hours : Monday-Friday, 9AM to 5PM Eastern time (10PM to 6AM Philippine time)

Pay Range : $ 1,000 - 1,500/month

About Pani 

Pani Energy is made up of a world class team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables, and the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.

Pani is part of the 2024 Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sector's transition to net zero, and we are looking for driven, enthusiastic people who share this vision.

Position Description

As the Executive Assistant (EA) to the CEO, you will be the right hand and strategic partner to our company's visionary leader. This role demands a master of all things related to executive assistance, requiring a proactive, organized, and detail-oriented professional who can seamlessly navigate the demands of a fast-paced tech environment.

About You 

You have a passion for ensuring success for our CEO and enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy, and CO2 reduction.

Responsibilities

Strategic Calendar Management:

·   Plan, coordinate, and manage the CEO's complex schedule with precision.

·   Anticipate and prioritize appointments, ensuring the CEO's time is optimized for maximum efficiency.

·   Proactively identify and resolve scheduling conflicts.

 Meeting Coordination and Preparation:

·   Arrange, prepare materials for, and attend key meetings, ensuring the CEO is well-briefed and supported.

·   Coordinate logistics for internal and external meetings, including venue booking, catering, and technology setup.

·   Draft meeting agendas and follow-up on action items.

Communication Hub:

·   Act as a central point of contact between the CEO and internal/external stakeholders.

·   Handle and filter emails, calls, and requests, responding on behalf of the CEO when appropriate.

·   Draft, proofread, and edit correspondence and reports.

Travel Arrangements:

·   Organize complex domestic and international travel arrangements, including flights, accommodations, and itineraries.

·   Provide detailed travel briefs, ensuring the CEO is well-prepared for all engagements.

Confidentiality and Discretion:

·   Manage sensitive and confidential information with the utmost discretion.

·   Develop a deep understanding of the CEO's preferences and work style.

Task Prioritization and Project Management:

·   Prioritize tasks, deadlines, and projects in alignment with company goals.

·   Ensure the CEO remains focused on strategic objectives by efficiently managing day-to-day tasks.

Gatekeeping:

·   Serve as a gatekeeper, screening and redirecting inquiries to appropriate parties.

·   Manage access to the CEO, controlling the flow of information.

Continuous Improvement:

·   Proactively identify opportunities to enhance operational efficiency within the CEO's workflow.

·   Recommend and implement process improvements.

Does this role sound like the next step in your career?

Then we want to hear from you!  If you don’t meet all of our requirements exactly, then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

Our commitment to an extraordinary work environment

At Pani, our values drive how we work with each other, and we believe that being yourself at your place of work is just as important as the work you do. We strive to foster an inclusive and diverse community for all employees from all walks of life. So, no matter your gender, sexual orientation, physical ability, religion, ethnicity, race, age or geographical location, we are a community that welcomes you.

Our Pani Recruitment Team personally reviews each application.

Proven experience as an Executive Assistant supporting C-level executives in a fast-paced tech environment.

·   Exceptional organizational and time management skills.

·   Strong interpersonal and communication skills.

·   Discretion and trustworthiness in handling confidential information.

·   Proficiency in office software and tech tools.

·   Ability to anticipate needs and proactively address them.

·   Bachelor's degree preferred.

Nice to Have 

·       Experience in the water industry, ideally in water/wastewater treatment

·       Experience working for a SaaS startup

As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our software. You will work closely with the Head of QA and the engineering team to determine, understand and derive scenarios from the requirements and execute test cases. You will be joining a small and growing team and have the opportunity to grow and learn new skills. In order to thrive and enjoy this exciting position, you must be a self-starter and be productive with minimal supervision.

Job Responsibilities

• Analyze provided requirements and specifications
• Create comprehensive test plan and and detailed test cases
• Create well-defined test scenarios and test data
• Plan, estimate and prioritize testing activities
• Create comprehensive proof of tests
• Identify, record and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering team 
• Perform UI, sanity, functional, regression, component and end-to-end testing
• Contribute to the creation of technical and end user product documentation

Job Requirements

• 4+ years experience in Software Quality Assurance
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Able to work effectively with continuous change requirements and short deadlines under minimum supervision
• Strong experience of mobile/online content platform quality testing and product release
• Extensive experience in writing clear, concise and detailed test cases
• Possess strong analytical and problem-solving skills
• Self starter and self learner
• Good communication skills
• Degree in computer science or relevant field a plus

Minimum Required Technical Skills

• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience in: Requirements analysis, Test planning, Test case detailing and Defect tracking
• Strong experience in writing clear, concise and comprehensive test plans and test cases
• Strong experience in defect reporting, tracking and management
• Experience working with database operations
• Experience working with API calls
• Quick understanding of the functionality of the application under test
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

Competitive Salary Package

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Us

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams?

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DIRECTOR FOR OPEX, TRAINING AND QUALITY to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• ·       Implement and maintain a culture of continuous improvement throughout the organization.
• ·       Develop and implement training programs to ensure successful adoption of new processes.
• ·       Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members
• ·       Developing and implementing quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• ·       Supervise a team of Quality Analysts in conducting quality inspections, audits and checks.
• ·       Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• ·       Conducts analysis on training implementations and is responsible for identifying trends, determine root cause, present findings both internally and externally and lead corrective action plans.
• ·       Developing training deliverables and programs based on audit results, questionnaires, surveys, changing procedures and feedback from agents, SMEs, Leaders, and trainers.
• ·       To work closely with various departments to identify opportunities for collaboration and process improvement.
• ·       Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• ·       Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

• Prior experience on a Senior Manager or Director level position within Training and Quality
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company
• Solid experience in BPO Operations, Operational Excellence, Training and Data analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The role

People are at the heart of everything we do. With our rapid expansion, it is becoming more important than ever that we do it right! As our Senior People & Culture Executive, you will play an integral role in the building, retaining, and growing of our Love, Bonito team in the Philippines. Reporting to our VP of People & Culture based in Singapore, you will work together in creating a passionate and high performing team, in a culture of openness, learning, operational excellence, collaboration, honesty and innovation. 

Main responsibilities (including but not limited to)

Talent Acquisition & Employer Branding (50%)

• Own the full recruitment cycle for LB across the Philippines 
• Manage our employer branding by working with HQ P&C, Country Management, as well as relevant internal teams to ensure LB remains top-of-mind as an employer of choice when one thinks female consumer retail in Philippines 
• Spearhead recruitment efforts across both retail and office staff all levels from junior to senior including intern recruitment
• Conduct screening of candidates based on job criteria and required competencies to create a pipeline of high calibre talent profiles for hiring managers 
• Maintain and constantly ensure a robust recruitment process that is relevant and supports internal teams, while also ensuring that all prospective candidates get the most positive candidate experience no matter the outcome 
• Leverage recruiting tools to get the job done better and more efficiently
• Be innovative with the use of social media and other communication platforms in line with hiring trends to get the best candidates in the quickest way possible 
• Track and analyse recruitment data such as candidate experience, hiring sources, turnaround time, costs and trends with the use of our applicant tracking system

• Sustain positive relationships with industry contacts such as external recruitment agencies and schools

Onboarding (15%)

• Manage and facilitate employee onboarding including the conduct of first-day orientation
• Run and own the Experiential Onboarding programme by regularly reviewing and implementing improvements so as to remain relevant to the organisation’s growth

HR Operations & Employee Engagement (35%)

• Develop and implement local HR strategies and initiatives aligned with the overall business strategy
• Provide counsel to employees regarding confidential employment matters, career development, job satisfaction, employee grievance, and discipline issues
• Oversee the administration of health and other benefits programs.
• Oversee and manage a performance appraisal system that drives high performance
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Manage employee offboarding activities professionally 

You should have / be

• A Love, Bonito ambassador with a good understanding of our culture
• A genuine love for people as you will be sourcing our superstar new teams and looking after our existing people in the team

• A fun, energetic and charismatic personality
• A performance-driven attitude and a hunger and thirst for results
• Excellent communication and people skills
• A high degree of professionalism, judgement and discretion
• A strong self starter with good initiative and a hands-on attitude to get things done!
• A charismatic, trustworthy and relatable team player 
• Extremely meticulous to a fault! You will be looking after payroll, hence accuracy and experience is key

Qualifications & Experience

• 3-4 years of relevant recruitment experience in an agency or in-house
• Good understanding of compensation and benefits will be a bonus
• A diploma in human resource, accounting, business management, psychology, sociology or other relevant fields will be advantageous

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

• Learning and development
• Dedicated leadership training for those of managerial responsibilities

4. #TeamLB perks

• Generous staff discount off LB products
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme