Total 578 quality assurance specialist job vacancies in quezon city metro manila

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINOS AND PHILIPPINE-BASED CANDIDATES

Position: Affiliate Outreach Specialist

Work Hours: Flexible US time zone

Pay Range: $800 - $1200 monthly

• Reach out to TikTok influencers to establish partnerships and explore collaboration opportunities.
• Negotiate and finalize deals for sponsored content, brand partnerships, and affiliate opportunities with influencers.
• Conduct administrative tasks related to outreach activities, including data management and communication tracking.
• Utilize tools such as TikTok and Slack to streamline communication and track outreach efforts effectively.
• Stay updated on industry trends and best practices in influencer marketing and outreach strategies.

• Minimum of 2 years of experience in influencer outreach, preferably in a similar role such as Influencer Outreach Specialist.
• Proven track record of successfully engaging with influencers on platforms like Instagram, YouTube, and TikTok to secure collaborations and affiliate opportunities.
• Strong negotiation and communication skills, with the ability to build and maintain relationships with influencers effectively.
• Proficiency in using outreach tools and platforms, particularly TikTok and Slack.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines efficiently.
• Creative thinking and problem-solving skills to identify new opportunities and approaches in influencer outreach.

#1 PH Workforce Delivering to the US

MedCore Solutions, is seeking a skilled Prior Authorization Specialist with Medical Billing experience to join our growing team. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

Responsibilities

• Review and process prior authorization requests for medical services, procedures, and medications
• Verify insurance information and eligibility
• Coordinate with healthcare providers and insurance companies to obtain necessary authorizations
• Ensure accurate and timely documentation of authorization requests and approvals
• Collaborate with medical billing team to resolve any issues or denials
• Maintain up-to-date knowledge of insurance guidelines and procedures
• Manage accounts receivables and keep up-to-date records
• Tasks will gradually transition into a Biller/AR task
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Requirements:

• Previous experience as a Prior Authorization Specialist in a medical billing setting
• Strong understanding of medical billing and insurance processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and meet deadlines
• Proficient in using medical billing software and MS Office Suite
• High school diploma or equivalent, relevant certifications a plus
• Comfortable working in a remote, work-from-home setup

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Conduct research to identify potential leads and gather relevant information such as company size, market segment, decision makers, and contact information
• Use various tools and resources to generate leads and approach potential clients in a professional and effective manner
• Analyze data to evaluate the quality of leads and prioritize them based on their potential to convert into clients
• Communicate with clients to understand their specific needs and requirements, and tailor the lead generation approach accordingly
• Build and maintain relationships with potential clients in order to increase the conversion rate of leads into clients
• Monitor industry trends and developments to stay up-to-date with the latest lead generation strategies
• Report regularly on lead generation activities and outcomes to the team and clients

• Bachelor's degree in Marketing, Business Administration, or related field
• 1 year of experience in lead generation or sales
• Excellent communication and interpersonal skills
• Strong understanding of marketing and advertising principles and practices
• Proven track record of generating high-quality leads and achieving targets
• Proficiency in using lead generation tools and software (Hubspot, Linkedin, Mailchimp, etc.)
• Highly organized, detail-oriented, and analytical, with the ability to multitask in a fast-paced environment.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Training Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

- Respond appropriately to learner needs for clarification and feedback

- Evaluate learner performance

- Prepare appropriate reports

- Evaluates class and individual agent level performance

- Demonstrates patience with all types of learners

- Coaches employees one on one; creation of audits trackers and files

- Conducts pre and post training surveys where applicable

- Collaborate with other support/functional groups to achieve positive results

- Works with operations to address employee performance gaps

- Participates in client interaction

• Minimum of 6 months in the BPO industry as a TRAINER

• Strong computer skills with knowledge in Microsoft Excel/Google Sheets

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Excellent analytical skills

• Strong problem-solving skills

• Strong organizational skills

• Ability to work well in a team environment.

• Ability to work independently

• Willing to work in a Nightshift

• Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DIRECTOR FOR OPEX, TRAINING AND QUALITY to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• ·       Implement and maintain a culture of continuous improvement throughout the organization.
• ·       Develop and implement training programs to ensure successful adoption of new processes.
• ·       Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members
• ·       Developing and implementing quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• ·       Supervise a team of Quality Analysts in conducting quality inspections, audits and checks.
• ·       Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• ·       Conducts analysis on training implementations and is responsible for identifying trends, determine root cause, present findings both internally and externally and lead corrective action plans.
• ·       Developing training deliverables and programs based on audit results, questionnaires, surveys, changing procedures and feedback from agents, SMEs, Leaders, and trainers.
• ·       To work closely with various departments to identify opportunities for collaboration and process improvement.
• ·       Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• ·       Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

• Prior experience on a Senior Manager or Director level position within Training and Quality
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company
• Solid experience in BPO Operations, Operational Excellence, Training and Data analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Work with IT and business stakeholders to understand business requirements and processes to support ERP implementations and upgrades.
• Lead ERP projects for the organization from pre-implementation planning to post-implementation support.
• Configure and customize the ERP system to fit the business's requirements and needs.
• Ensure that the ERP system is running smoothly, and solve any problems that arise quickly and effectively.
• Coordinate with the development team to ensure that the ERP system is in line with IT policies and procedures.
• Develop training and support materials for end-users for ongoing support and maintenance of the system.
• Collaborate with technical teams and business stakeholders to identify solutions to resolve technical issues.

• Bachelor's degree in computer science or related field.
• Minimum of 1 year of experience with enterprise systems.
• Strong expertise with ERP systems like NetSuite, SAP, Microsoft Dynamics, and others.
• Excellent experience in project management, specifically leading ERP-related projects.
• Knowledge of IT policies and procedures.
• Great communication and problem-solving skills.
• Willing to work with international teams in different time zones.

Schedule: Sunday to Thursday (08:30 AM - 05:30 PM EST)

What are we looking for?

Skills Required:

• BA/BS degree in Business, Supply Chain, or Logistics. Equivalent experience may be considered in lieu of education.
• 1-3 years of experience in Supply Chain, Product Procurement, and/or Logistics
• Experience in data mining, analysis, and reporting. Analytical mind with business acumen
• Highly proficient in MS Office (including MS Excel), STORIS (or other ERPs), PowerBI
• Core Competencies Include: Process Driven, Productive, Multi-Tasking, Critical Thinking, Analytical, Communication

What will you do?

• Support Supply Chain team by placing purchase orders in line with forecast & evolving business needs
• Follow domestic & import inventory procurement strategy to ensure healthy in-stock percentage while limiting excess, aged and discontinued inventory levels
• Place purchase orders for all domestic replenishment needs and cross train with senior team members in international replenishment process
• Provide direction for order expedition when necessary to ensure proper inventory levels are available to meet demand, minimizing short shipments to guests
• Coordinate with senior team members to create analysis reports on inbound volume, identifying & providing solutions to problem areas
• Maintain systems to ensure inventory optimization, open purchase order accuracy and appropriate replenishment strategies
• Perform additional duties and assignments as needed
• Maintain effective internal relationships by demonstrating mastery of the core communication skills
• Find opportunities to eliminate waste by improving/automating/standardizing current processes

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, located in the USA, operates in the Retail Furniture and Home Furnishing industry and holds the position of being the leading furniture brand in North America. They have a strong commitment to making elegant home furnishings accessible at an affordable price. They have achieved their status as the top furniture brand globally by embracing a straightforward yet impactful concept: providing their customers with enhanced value for their money.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

The Company Nurse will provide medical and professional assistance to employees as the top priority. Assists in general office management, office supplies, and the daily running of the office as well as HR-related tasks.

The Protocol Specialist ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compiles product checklists based on our client’s specifications and our inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensures that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

The SIP Specialist supports our daily Operations work by creating inspection protocols and ensuring they are always delivered to our front-line inspection teams on time. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Reviews/creates Special IP and ensures that it minimizes the SIP creation by providing feedback, giving suggestions to use the efficient method, and verifying if it meets the client's requirements.
• Collaborates with the other departments to improve the communication between the Project team by giving suggestions to meet the service level expected by the requestor.
• Meets the deadlines of the different requests they receive from internal/external QIMA team members.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

About the job

To be part of the finance organisation in IKEA Philippines supporting Service Office by that support the growth of IKEA businesses by ensuring accurate and timely work practices on:

• Processing and payment of invoices from local and foreign vendors and reimbursements to co-workers.
• Tax recording and remittances on local and foreign payments.

Your assignment

• Verify invoices and billings to ensure correctness and completeness of supporting documents (e.g. billing/sales invoice, receipt, purchase order) prior to payment processing.
• Prepare and ensure timely payments to local and foreign vendors including co-worker's claims.
• Liaise with vendors on payment related enquires.
• Liaise with banks for any issues related to payment.
• Prepare and ensure accurate and timely preparation and payment of monthly/quarterly tax returns and reconcile with the book.
• Reconcile payments and perform monthly bank reconciliations.
• Generate vendor aging report and follow up long outstanding invoices.
• Reconciliation of monthly GL accounts and vendor balances.
• Assist Assistant Finance Manager/Finance Manager in the preparation of monthly reports and audit schedules.
• Support and provide training to Store Accounting Assistant in handling Store payables functions.
• Other ad hoc task as assigned and support general accounting/accounts payable functions.

Passion.io’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 70+ people, supporting 8,000+ Creators and 700k+ end-users from all over the world.

We have an exciting opportunity for an Onboarding Specialist to join our team. If you are an experienced professional with at least 1 year’s experience in a Customer facing role within a SaaS environment - we would love to meet you!

What you'll bring to the team

• 1+ years experience in a customer or client facing role (i.e. SaaS Onboarding, Customer Success, Account Management)
• 1+ years of hands-on experience supporting customer implementation and/or onboarding projects, preferably for a SaaS enterprise solution products or services
• Experience in dealing and maintaining relationship in the North America time zone
• Good communication skills - Fluency in English (verbal and written). 
• High level of customer engagement. 
• Empathy and customer centric approach
• Diligent, hard worker, and sales driven
• Customer first mentality; ability to empathize and build customer loyalty.
• Must be highly motivated and have a positive attitude
• Collaborative, solutions oriented, and comfortable with operating in an ambiguous environment and high growth business
• Problem solving approach
• Thriving when helping others and working in a dynamic environment
• Ability to work independently and manage multiple priorities

NOTE:  This is a part-time position which requires willingness to work 4 hours per day (Monday to Friday) in the North American time zone!!!

What you'll be working on

• Manage all aspects of the customers' onboarding process and track their progress
• Train customers in their use of the platform by leading coaching sessions, presentations, and answering questions via virtual call and email.
• Provide technical and consultative support to our customers on a daily basis via Zoom
• Provides platform and program good practices to add value to our product.
• Acts responsively, accurately and with attention to detail to customer by identifying their requests and acting upon their concerns
• Assist the Customer Success Team Lead with workflows and data for accurate tracking and reporting to different stakeholders.
• Act as an advocate in behalf on the customer and as an expert, offering in-depth and first hand understanding of their experience and product needs
• Investigation and troubleshooting of situations from creators
• Answering email and chats for some of our creators
• Collaboration with other departments
• Success for you means you have a great relationship with our creators whilst making sure they are happy with the platform and using it to achieve their goals.

What we offer you 

Bollore Logistics Asia Pacific is seeking a Customer Operations Solution Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and finding effective solutions to meet customer needs and expectations.

Key Responsibilities:

• • Responsible to handle all customer inquiries and concerns.
• • Ensuring that the organization’s processes remain legally compliant in all transactions.
• • Ensuring that all operational activities/transactions are carried on appropriately; with effective cost-profit technique.
• • Ensuring the quality performance to meet the respective KPIs.
• • Ensuring the quality performance to avoid penalty and surhcarges.
• • Analyze the transaction with the resources available to maximize the profitablity.
• • Sensitive to reinforce the needs of the customer.
• • Provide operational solution at all times with effective cost-profit technique.
• • Provide quality and effective solution to the customers.
• • Positive thinker and aggressive to achieve the target and objective set.
• • Monitor all shipments until billed.
• • Prepare daily monitoring for accounts handle.
• • Prepare weekly, monthly report for Sales business review.
• • Join the Sales team for client meeting, as needed.
• • Communicates with counterpart and secure instructions to handle any shipments.
• • Ensure that pre-alert receive by OPS prior to arrival of the cargo.

Requirements:

• Minimum 3-5 years of experience in freight forwarding operations or customer services
• Strong knowledge of customs regulations and procedures
• Experience with customs declaration systems (e.g. VNACCS/VICS)
• Proficiency in Microsoft Office
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Fluency in English
• Ability to work under pressure and meet deadlines
• Account management experience or knowledge of the fashion industry is a plus
• Team-oriented mindset
• Detail-oriented and goal-driven

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.

We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Company Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token

• Design and implement an overall Sourcing strategy.
• Research Strategy
• Candidate Leads, Job board Leads.
• Research start-up companies in the AI Space and add their details to Bullhorn.
• Candidate Strategy – Sourcing via our existing candidate database on Bullhorn and sourcing via GitHub and LinkedIn Recruiter.
  
• Hiring for Contractual Roles is a plus
• Review online portfolios and resumes to pre-screen candidates.
• Collaborate with hiring managers to identify each position’s requirements
• Send recruiting emails and follow up with candidates
• Ask for referrals from internal and external networks for hard-to-fill roles
• Contact past applicants for new job opportunities
• Develop a network of potential candidates and industry professionals
• Log candidate information in our Applicant Tracking System and other internal databases
• Identify future hiring needs and proactively source potential hires
• Measure and report on recruiting metrics, like source of hire and time-to-fill

• Proven work experience as a Sourcing Specialist, Sourcer, or similar role
• Hands-on experience with Applicant Tracking Systems (ATSs) and other Human Resources Management Software
• Familiarity with social networks, professional sites and resume databases
• Excellent verbal and written communication skills (particularly business email writing knowledge)
• Good time-management skills with the ability to handle various open positions simultaneously

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learnings
• A laptop will be provided by the company
• 28,000 - 32,000 salary /month

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Sales Operations Specialist

Work Hours: M-F; 9:00 AM-5:00 PM EST/10:00 PM-6:00 AM PH Time

Salary: 1,000-1,500 USD per month

Duties and Responsibilities:

Proposal Writing:

• Collaborate with the sales team to create compelling and tailored proposals for clients.
• Ensure that proposals align with company standards, address client needs, and showcase the value proposition effectively.
• Continuously improve proposal templates and content based on feedback and industry best practices.

Managing Sales Timelines:

• Develop and maintain a comprehensive schedule for all sales activities, ensuring timely execution of each stage in the sales process.
• Work closely with the sales team to set realistic timelines and identify potential bottlenecks.
• Monitor and report on progress against timelines, making adjustments as necessary.

HubSpot Management:

• Administer and optimize the use of HubSpot as our CRM tool to streamline sales processes.
• Train and support the sales team in utilizing HubSpot effectively for lead management, communication tracking, and reporting.
• Implement HubSpot best practices to enhance data accuracy and improve overall sales efficiency.

Commercial Contract Controls:

• Oversee the creation, review, and execution of commercial contracts in collaboration with legal and sales teams.
• Ensure compliance with company policies and legal requirements in all contracts.
• Implement controls to track contract milestones, renewals, and amendments.

Sales Process Best Practices:

• Identify and implement best practices for the entire sales process, from lead generation to closing deals.
• Regularly assess and update sales processes to align with industry trends and emerging technologies.
• Provide training to the sales team on new and improved processes.

Accounts Receivable Tracking:

• Collaborate with the finance team to monitor and track accounts receivable, ensuring timely and accurate payments from new clients.

• Bachelor's degree in Business Administration or a related field.
• Proven experience in Sales Operations or a similar role.
• Strong written and verbal communication skills.
• Proficiency in CRM software, especially HubSpot.
• Familiarity with commercial contract management.

Ideal/Nice To Have/Preferred:

• Experience in the water industry, ideally in water/wastewater treatment.
• Experience working for a SaaS startup.
• Experience in project management.
• Knowledge of and/or familiarity with HubSpot CRM and modern project management tools.

Personality/Attitude/Culture Preference:

• Strong analytical and problem-solving skills.
• Detail-oriented with a focus on process optimization.
• Active team player, self-starter, and multitasker who can quickly adjust priorities.
• Eager to be an integral part of a fast-paced team.
• You are a highly organized and strategic individual with a passion for enhancing sales operations and enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy, and CO2 reduction.

#1 PH Workforce Delivering to the US.

MedCore Solutions, is seeking Credentialing Specialists and Medical Billers to join our growing team. BizForce & MedCore allows the best talent in PH to work remotely from home with the latest technology and resources. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

Responsibilities

• Process applications for healthcare provider enrollment and privileging with insurance companies and various other organizations
• Coordinate and facilitate the credentialing and re-credentialing processes
• Submit and monitor credentialing applications to ensure timely completion
• Review and verify provider credentials and documents for accuracy and completeness
• Communicate with providers, insurance carriers, and organizations to obtain missing or additional information as necessary
• Maintain accurate and up-to-date provider information and credentialing files
• Manage accounts receivables and keep up-to-date records
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

• Proven work experience as a Credentialing Specialist and/or Medical Biller
• Solid understanding of healthcare provider enrollment and privileging processes
• Experience with billing software and electronic medical records
• Knowledge of medical insurance policies and claim processes
• Must have the ability to multitask and manage time effectively
• Excellent written and verbal communication skills
• Outstanding problem-solving and organizational abilities

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Account Manager Associate - Reporting Specialist

Schedule: Monday to Friday, 9am - 6pm EST ( 10pm-7am PHT)

Salary Range: 800-1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Role:

We are seeking a detail-oriented and analytical Account Manager Associate to join our team as a Reporting Specialist. In this role, you will play a crucial part in ensuring accurate and timely reporting by pulling daily & weekly reports from Excel and other data sources. The ideal candidate possesses strong Excel skills, a keen eye for data accuracy, and a proactive approach to problem-solving. Your contributions will directly impact decision-making processes and help drive our business's success.

If you are a driven and detail-oriented individual with a passion for data analysis and reporting, we invite you to apply for the position of Account Manager Associate - Reporting Specialist. Join our team and contribute to the success of our business by providing accurate, insightful, and actionable reports on a daily basis.

Duties and Responsibilities:

• Data Extraction: Utilize advanced Excel techniques to extract and compile relevant data from various sources. 
• Report Generation: Generate daily reports showcasing key metrics, performance indicators, and other relevant data that provide insights into the business's operations, client interactions, and sales activities.
• Data Accuracy: Ensure the accuracy and integrity of all data extracted and reported, performing thorough quality checks and validation procedures to identify and rectify any discrepancies.
• Report Customization: Collaborate with Account Managers and other stakeholders to understand their specific reporting needs and customize daily reports accordingly.
• Data Analysis: Analyze trends and patterns within the reports to identify potential areas for improvement, growth opportunities, and actionable insights.
• Collaboration: Work closely with cross-functional teams, including Account Managers, Data Analysts, and IT, to ensure smooth data flow and reporting processes.

• 2+ years’ experience in Business, Finance, Analytics, or a related field.
• Proficiency in Microsoft Excel
• Must be fluent in English (written & spoken)
• Strong analytical mindset with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively within a team.
• Problem-solving orientation with a proactive and self-motivated attitude.
• Prior experience in data extraction, analysis, and reporting is a plus.

Salary: Php450 to Php500 per hour

Schedule: Monday – Friday (09:00 AM - 01:00 PM UK Time)

What are we looking for?

Skills Required:

• Minimum of 2 years of experience in B2B debt recovery
• Excellent telephone etiquette, while also capable of being forthright and assertive when required
• Proven track record in resolving disputes.
• Adept at mathematics and working with percentages.

What will you do?

• Engaging in written and verbal communication with non-paying debtors
• Using negotiation skills to secure a repayment settlement in case immediate payment is not possible
• No strict targets to meet daily, no pressure to make a certain number of calls, and no cash collections involved
• All calls are recorded for monitoring purposes
• Thoroughly reviewing client and debtor files
• Utilizing available resources to investigate whether the debtor is capable of making payment.
• Collaborating and communicating with CS (Admin Assistant)

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
•  Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a top-notch debt recovery company that focuses on retrieving debts and settling disputes for businesses of all sizes, including book debts for Insolvency Practitioners. They excel in delivering outstanding results, with a track record of efficiency and expertise spanning many years across the United Kingdom.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Success Specialist

Salary: 800-1200 USD/month (depends on skills and years of experience)

Working Hours: 8 hour workday M-F with at least 4 hour daily overlap with EST. Schedules ranging from a 5:00am EST start time to a 1:00pm EST start time (e.g. schedule could be 5:00pm - 1:00am PH time, or 1:00am - 9:00am PH time, etc.)

Holiday: US holidays

About the Company:

Our client, a new media company focused on the future of journalism and online storytelling, is seeking a Customer Success Specialist. You’ll collaborate with account management and newsroom teams to provide excellent service to external customers, ensuring on-time product delivery and prompt issue resolution. You'll also contribute to improving customer support processes.

Responsibilities:

• Provide exceptional customer support, responding promptly and professionally to customers through various communication channels.
• Follow up with customers and internal teams to ensure timely submissions and resolution of issues.
• Monitor customer statuses for on-time deliveries.
• Create client-facing materials and presentations.
• Update internal trackers for accurate records.
• Escalate client issues or questions to appropriate teams.
• Maintain customer interaction records and perform data entry tasks.
• Identify opportunities for improving workflow for enhancing the client experience.
• Assist with special projects and other duties as assigned.

• Excellent client relationship skills with 2+ years of experience in a customer support or similar role
• Experience with online media or related industries is a plus
• Fluent spoken and written English
• Effective problem-solving abilities
• Ability to multitask in a fast-paced environment
• Highly organized with excellent attention to detail
• Quick learner for new software
• Comfortable with remote work and having a flexible schedule
• Team player while also able to work independently
• Specific Technical Skills or Software Knowledge Needed:
• Proficient in Microsoft Office and Google Suite.
• Prior experience working in project management tools such as ClickUp.
• Familiarity with communication methods such as Gmail, Slack and Zoom.
• Experience working in CRM systems such as Hubspot or Salesforce is a plus.

• US holidays off
• PTO/vacation (10 days per year)
• Paid sick leaves (5 days per year)

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : HR Staffing Specialist

Work Hours (Client) : EST; total of 40 hours/week (shifting schedule with some days required to work longer shifts, but fewer days in a week, see this table as an example)

: Normal business hours during first few weeks for training

Holidays : TBD

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

The company is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The company provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The role is responsible for successfully coordinating all activities related to Client/Staffing Assistant schedules and staffing open shifts.  They are also responsible for spending part of their time conducting Staffing assistant interviews and assisting HR Coordinator with Staffing Assistant activities.

During the on-call periods in the evening, the role would be responsible for answering incoming phone calls, handling issues with our employees who are on shifts, as well as doing file-audits. During normal business hours, the role would be answering phones (along with our team), staffing shifts, performing HR interviews, etc.

Duties and responsibilities:

• Answer incoming calls in a professional, friendly, and knowledgeable manner
• Create and maintain client and Staffing assistant schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Staffing assistant activity utilizing the software system.
• Follow up with all client and Staffing Assistant issues to ensure their problems are resolved. 
• Enter and maintain accurate client and Staffing assistant records in the software system.
• Follow up and communicate Staffing assistant and client issues to ensure problems are resolved.  
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care. 
• Staffing on-call after-hours On-Call Coordinator – holidays split up and a regular rotation of every other Thursday.
• Assist the Service Manager in monitoring all Staffing assistants overtime.
• Work to have recurring schedules for all clients to limit the number of Staffing Assistants going and to give consistency to clients and Staffing Assistants with their hours.
• Document all staffing, overtime, clock-in/out issues, scheduling changes, etc. in ClearCare.
• Have monthly One to One meetings with Service Manager

Minimum Requirements:

• Must have at least 3-5 years of experience in a similar field/ role.
• Experience handling employee schedule and concerns is nice to have
• A high level of English language customer service (phone and email) is very important.
• Proficiency in Microsoft Teams & Outlook is required
• Any experience with the software Wellsky (formally ClearCare) would be great, but not required
• Familiarity with Ring Central (phone system) is a plus but not mandatory.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• MS Office Application experience

Company:

Description:

Digital Marketing Specialist

What can you expect?

A highly experienced Digital Marketer, you will be a key member of the Marsh McLennan Digital Marketing team. Responsibilities will include driving distribution support and enablement, and monitoring and reporting to continuously improve “outside-in” user journeys and experience. With responsibility for delivering a best-in-class online presence, we will trust you to partner effectively with multiple stakeholders to drive business/digital objectives, initiatives, and online optimization (inc. traffic and conversion). The digital marketing is in a fast-paced environment that operates across Marsh McLennan global businesses, with this role reporting into the specified Regional Digital Marketing leader.

At Marsh McLennan, we’re creating a culture where you can bring your authentic self to work.  When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here. 

We will count on you to (examples include but not limited to):

Distribution Enablement and Support

• Driving “outside-in” taxonomy, IA (within global framework), tagging and content performance with a core focus on experience fragments, localization, and personalization.
• Partnering with CoE, drive SEO performance inc. on content development, core web vitals, etc.
• Partnering with country marketers and business partners, execute campaigns inc. email distribution.
• Supporting drive e-commerce sales through content development, promotion execution, etc.
• Managing overall “site health” inc. SEO, tags, cookie consent, accessibility, etc. and overall “local” execution of global processes. Partnering with Technology teams on Martech implementation and adoption.
• Coaching/educating marketing teams on best practices to influence digital campaign planning and online experiences.

Monitoring and Reporting

• Mining analytics and data sources to continuously enhance our Region/Country user engagement, journeys and conversion including by identifying and implementing A/B tests.
• Partnering with Marketers on monitoring progress against Regional/Country objectives, targets and KPIs (inc. conversion and lead generation) and driving recommendations for improvement.
• Helping to drive the development of both analytics capabilities and processes, as well as accelerating the use of analytics by Marketers for insights and decision-making.

What you need to have:

• Strong experience in strategizing, designing, and executing a digital marketing presence that successfully amplified brand, client/prospect engagement and online leads/e-commerce sales.
• Proven digital marketing expertise and knowledge including across IA/taxonomy, tagging, SEO/SEM, lead nurture, experience/content fragments for localization, personalization, accessibility, UX/UI, conversion rate optimization, A/B testing, email promotions, etc. Experience with HTML and CSS is an asset.
• Strong analytics skills to track and measure performance and make data-driven decisions (including A/B testing).
• Strong Martech knowledge including with platforms such as AEM, MS Dynamics 365, Adobe Target, GA/Adobe Analytics, Workfront, SEMrush or other equivalent enterprise digital platforms. Experience in international websites management and Martech is a plus.
• Outstanding solution-focused delivery with a track record in strong attention to detail, problem solving to achieve desired results and a proven ability to flex own style to be both strategic and hands-on when required. Familiarity with Agile tools and methodology is an asset.
• Excellent ability to partner with and influence multiple-stakeholders in a dynamic environment with a "can do” mindset to achieve successful business impact and outcomes.
• Strong curiosity and creativity with a desire to stay up to date with industry trends and competitive landscape and apply to digital marketing initiatives.
• Excellent communications skills - English and local language verbal and written.
• Relevant qualifications/certifications, 3+ years related experience.

About Marsh McLennan

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Purpose:

The Recruitment Specialist will help screen, identify, hire, and onboard candidates. He or she will take part in Recruitment Operations and work hand in hand with our Talent Acquisition Delivery and Marketing team in delivering the best talents. He or she will also coordinate with the hiring managers in identifying hiring needs and strategies.  He or she will directly report to the Recruitment Supervisor and Sr. Manager of Talent Acquisition.

Core Tasks:

·        Review applications and assess candidate qualifications against criteria established in the job descriptions.

·        Conduct thorough candidate prescreening interviews, computer-based assessments and recommend highly qualified and diverse candidates who meet the requirements for the role.

·        Act as the single point of contact (Account POC) for designated candidates for all Recruitment concerns.

·        Understand Recruitment demands, skills and profiles within the area of responsibility and account handled.

·        Discuss with Manager and/or Immediate Superior challenges in recruitment and processing of candidates and recommend necessary action with enough lead time to process additional candidates.

·        Promote the company’s recruitment brand through active participation in job fairs, conferences, and other networking and marketing events.

·        Collect relevant personnel documentation, background check coordination, and other onboarding tasks.

·        Negotiate the compensation rate and packages.

·        Align employees around our mission through education and initiatives.

·        Perform other duties and responsibilities that may be assigned from time to time.

·        Live and teach ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy).

• Preferably with a Bachelor's degree in Psychology, Human Resources, Business Administration or a related field.
• Minimum of 1 year of experience in BPO Volume Hiring, including roles in recruiting, interviewing, account management, and reporting
• Excellent verbal and written English communication skills
• Availability to work on a night shift to accommodate US business hours
• Willingness to work onsite in Ortigas, Pasig