Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.
The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.
Responsibilities:
- Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
- Ensure high-quality service delivery and customer satisfaction in the region.
- Build and maintain strong customer relationships to identify growth opportunities.
- Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
- Lead the team with visionary leadership, attracting and developing top talent.
- Work collaboratively with various teams to ensure alignment and effective communication.
- Mentor and coach team members for professional development.
- Establish strong relationships with key stakeholders for aligned collaboration.
- Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
- Implement talent management strategies, fostering an inclusive and supportive work environment.
- Execute performance management and encourage continuous learning and growth within the team.
- Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
- Foster relationships with partners like ServiceNow to enhance service offerings.
- Collaborate with the Director of Services for successful service engagements and standardized processes.
- Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
- Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.
• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.
• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.
• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.
• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.
• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.
• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.
• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.
