Total 157 research associate job vacancies in Taguig City

Position Type :

Type Of Hire :

Education Desired :

• Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
• Meets standards of job, such as quality standards, adherence to schedule and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

What you bring

• 1 year or more experience working in a Spanish Campaign in a Call Center
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communications skills in both English and French REQUIRED
• Computer navigation and operations skills
• Ability to work both independently, as well as in a team environment
• Willingness to learn and to be open to feedback

Added bonus if you have

• Banking related industry experience
• Demonstrated success in a dynamic environment; ability to adapt to rapid change

What we offer you

• A fantastic range of benefits including medical, dental, vision, and paid vacation
• Great workspace with dedicated and motivated colleagues
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A variety of career development tools, resources and opportunities

A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Annotation drives AI’s capabilities.

Industries across the board are embracing AI, and the backbone of this revolution is accurate data labeling (data annotation). As an AI Tutor - Expert Annotator, you will not just be performing routine tasks; you are a meticulous specialist ensuring the highest quality of data markup. In this role, you help pave the way for more reliable and responsible AI models by laying the groundwork through precise annotation.

Responsibilities:

• Accurately label and annotate data following comprehensive project guidelines.
• Make justified decisions on ambiguous content by applying critical thinking to preserve the integrity of the dataset. 
• Actively collaborate with team members to discuss and resolve ambiguities, align on best practices, and enhance project outcomes.
• Consistently adhere to established data labeling standards and protocols, ensuring the highest quality and reliability of data.

Our ideal candidate:

• Has great command of English: advanced (C1) / proficiency (C2) / native level.
• Has a keen eye for detail: precision is paramount in data labeling.
• Is a dedicated performer who recognizes the importance of even routine tasks.

• Be part of a significant project for a leading technology company, making a substantial impact on the future of AI.
• Enjoy the flexibility of a part-time, remote role that accommodates your schedule.
• Try your hand at an AI project and enrich your portfolio with new experiences.

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Job Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Responsibilities

• You will be working with the vendor performance team to monitor the performance of key operations metrics and making necessary interventions with our partner vendors

• You will be contacting and liaising with vendors to identify, document, and address operations issues

• You will be driving our vendor operations projects aimed at improving vendor performance and operations in coordination with our partner vendors

Requirements

• Graduate of any marketing or business related course

• Strong written and verbal communication skills

• Must be able to communicate issues and ideas clearly with partner stakeholders

• Has a customer oriented mindset

• Must be able to work within a timeline and ensure assigned projects are on-time and productive

• Knowledge in Excel tools is a plus

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more! 

​​We’re looking for an Associate / Specialist, People Support  (APAC) to join our APAC People Support Tier 1 team, based in Malaysia. In this exciting new role, you will be focusing on creating a #magical experience for our  employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we’re looking for.

Responsibilities

• As a vital part of the APAC People Support Tier 1 team, you will represent the first point of contact for all our employees, providing them with the highest quality service by responding to their people-related inquiries and concerns. This includes all employee support domains including onboarding, absence, offboarding, reporting requests etc that are all within the entire employee life cycle.

• Manage, monitor and maintain our internal People Portal knowledge base (Confluence) to enable self-services for all stakeholders.

• Manage a wide variety of queries and questions from employees through our ticket system (JIRA) by utilising our knowledge base information to answer employee queries.

• Deliver and execute common and transaction-based services for the People team to ensure compliance.

• Work closely together with other People teams as well as other stakeholder groups in order to deliver high quality and timely responses and solutions to all our employees by achieving certain requirements on KPIs.

• Ensure customer satisfaction of employees and provide professional customer support.

The General Accounting Associate will be in charge of:

• The monthly closing of the books of accounts
• Adjustments/Corrections for all accounts
• Accruals recording
• Bank Reconciliation
• Preparation of financial statements per store level
• Tax reconciliation
• Accounts Reconciliation
• AP and AR Aging and reconciliation
• Preparing the working papers and schedules for every account monthly
• Assisting the External Auditors in conducting their Audit

The marketing associates will be responsible for:

• Closely working with the marketing manager to develop and execute marketing plans
• Managing daily administrative tasks to ensure the Marketing department runs smoothly
• Creating reports on marketing and sales metrics, like conversion rates
•  Assisting with organizing promotions and events
• Collaborating with the Design team to create marketing materials
• Keeping organized records of marketing metrics and results of past campaigns
• Preparing regular sales forecasting reports
• Monitoring competitors’ marketing activities

The Warehouse Associate is responsible for the general warehouse operations from receiving of goods, storage, internal movements, goods issuances, and loading/dispatch of finished goods ensuring timely, accurate, complete documentation and compliance to  Good Warehousing Policy, Procedures and Standards for safe and efficient warehousing operations.

He/She is responsible for ensuring accuracy, completeness and proper loading of goods onto trucks, or transportation vehicles. 

He/She ensures real-time, accurate and complete system recording of all inventory-related  transactions.

SAP - Related Tasks

1) Material Staging

• The Outbound Delivery will be processed in EWM and create a Warehouse Task to execute requests in the warehouse.
• Once the warehouse tasks are created, proceed to perform actual picking of materials
• Proceed in confirming the tasks (via Desktop/scanner). Once completed, picking status will be set as completed in the Outbound Delivery.
• Proceed in posting the Goods Issue for the Outbound Delivery in EWM. Outbound Delivery will be updated with corresponding material documents for stock transfer and materials will be physically moved to the production area. Inform Production that transfer is completed.

2) Finished Goods Receiving Process

• Validate if the assumed GR (which is done either by Shift or by brand) from Production is the same as the actual quantity received. Proceed Secure approval from Production Supervisor to adjust delivery quantity based on actual receipt if not Proceed with Goods Receipt in reference to Inbound Delivery. Transactions will be performed via scanner. Pre-defined HUs will be re-used for packing. Stocks received will be set as on-hold (for Quality Inspection). Create the necessary HU warehouse task for putaway
• Perform quantity adjustment in EWM
• Confirm the HU warehouse task in the destination bin

3) Submission of Progress Report

• End of Shift Submission of Report

4) Issues Encountered In the Process (If system related issue, escalate to SD)

• Raised Concern

5) Sales Order Booking Process

• Review Sales Order details and checks items availability

6) Internal Movement 

• Create Warehouse Task - Handling Unit and Input the Handling Unit No.and Input  the destination Bin
• Transfer the Physical Stock to the New Bin Location
• Confirm the Created warehouse task once transfer completed
• Check the handling unit via Warehouse Monitor

7) Batch to Batch FG Dispatch (Work Around Process)

•  Warehouse Receiving to check the Problematic OBD in the Maintain Outbound Delivery by Creating a Warehouse Task
• System checking on the stocks available in the Warehouse Monitor, Stock Multiple or Stock Overview and note the available batch under unrestricted
• Process to Create Posting changes and filter the item code and batch that needs to be change
• Input the Batch Code for the change and Create and Save
• Inform the Warehouse Dispatch on the Corrected Batch

8) Blocked to QA (Possible wrong declaration of Physical vs System)

• Transfer the Block Item to Quality - Post Goods Movement the incorrect item using Mvt 349 and generate OBD in the Maintain Posting Change
• Process to Create Posting changes and filter the item code and batch that needs to be change
• Complete the Maintain Posting Change with the OBD Generate by Creating Warehouse task and Confirming
• Create CRID in the Warehouse Monitor to Generate Quality Inspection
• Endorse the Production Code and Batch to QA for release
• Validate the reclassed item system vs physical

9) Unres to QA (Possible wrong declaration of Physical vs System)

• Transfer the Unres Item to Quality - Post Goods Movement the incorrect item using Mvt 322 and generate OBD in the Maintain Posting Change
• Process to Create Posting changes and filter the item code and batch that needs to be change
• Complete the Maintain Posting Change with the OBD Generate by Creating Warehouse task and Confirming
• Create CRID in the Warehouse Monitor to Generate Quality Inspection
• Endorse the Production Code and Batch to QA for blocked
• Validate the reclassed item system vs physical

10) Unres to Blocked (Stock Issue etc)

• Transfer the Unres Item to Blocked - Post Goods Movement the incorrect item using Mvt 344 and generate OBD in the Maintain Posting Change
• Process to Create Posting changes and filter the item code and batch that needs to be change
• Complete the Maintain Posting Change with the OBD Generate by Creating Warehouse task and Confirming
• Validate the reclassed item system vs physical

11) Block to Unres (Pollard Concern, RMA, ETC)

• Transfer the Blocked Item to Unres - Post Goods Movement the incorrect item using Mvt 343 and generate OBD in the Maintain Posting Change
• Process to Create Posting changes and filter the item code and batch that needs to be change
• Complete the Maintain Posting Change with the OBD Generate by Creating Warehouse task and Confirming
• Validate the reclassed item system vs physical

12) Reclass FG from Aging Material or No Taker 

• Endorse the item to QA
• Tagging on the Endorsed Reclassed item
• Create Process Order and Release the product in the manage process order
• Post goods movement the Process order to generate Inbound Delivery
• Maintain Inbound the IBD by create warehouse task and Confirmed
• Confirm the process order and teco the process order
• Endorse the Reclass item to QA for System Released
• Validate the reclassed item system vs physical

13) Finished Goods Receiving Process (Reversal)

• Validate the System Received Product Code, Quantity and Batch if not Inform QA to Block the incorrect Product Code, Quantity and Batch
• Transfer the Block Item to Quality - Post Goods Movement the incorrect item using Mvt 349 and generate OBD in the Maintain Posting Change
• Complete the Maintain Posting Change with the OBD Generate by Creating Warehouse task and Confirming
• Inform Production Supervisor on the Transfer to Quality
• Complete the Maintain Outbound process using the OBD by creating warehouse task, confirming, load and goods issue
• Check and Validate the Items reversed in the Stock Multiple (IM) and Warehouse Monitor (EWM)

14) Production Damage

• Check the Physical vs Monitoring File on the declared production damages
• Check the System using Stock Multiple if the following are Post Goods Movement the Unrestricted using Mvt 311 to RPMV, Post Goods Movement the Blocked using Mvt 325 to RPMV and Maintain Outbound the generated OBD using Create Warehouse Task, Confirmed, Load and Post Goods Issue
• Check  and Validate the Items in the Stock Multiple (IM) and Warehouse Monitor (EWM)
• Prepare the Damage Physical Items for Transfer to Warehouse 3 and tag the NCP
• Submission of NCP or RPM Report
• Reclass the RPM To Hard Fert or Soft Fert for Flour Mill Usage. 
• Prepare Turn Over Slip and Input the Material Document of the Unrestricted Converted NCP or RPM
• Physical Transfer to Flour Mill

15) Off-Grade 

• Segregate the Off-grade material and transfer to Warehouse 3
• Post Goods Movement the Unrestricted using Mvt 325 to RPMV and generate OBD
• Maintain Outbound the generated OBD using Create Warehouse Task, Confirmed, Load and Post Goods Issue
• Check  and Validate the Items in the Stock Multiple (IM) and Warehouse Monitor (EWM)
• Prepare the Damage Physical Items for Transfer to Warehouse 3 and tag the NCP
• Submission of NCP or RPM Report
• Reclass the RPM To Hard Fert or Soft Fert for Flour Mill Usage. 
• Prepare Turn Over Slip and Input the Material Document of the Unrestricted Converted NCP or RPM
• Physical Transfer to Flour Mill

16) Loading Damage

• Check  and Validate the Items in the Stock Multiple (IM) and Warehouse Monitor (EWM)
• Prepare the Damage Physical Items for Transfer to Warehouse 3 and tag the NCP
• Submission of NCP or RPM Report
• Reclass the RPM To Hard Fert or Soft Fert for Flour Mill Usage. Using Process Order 
• Prepare Turn Over Slip and Input the Material Document of the Unrestricted Converted NCP or RPM
• Physical Transfer to Flour Mill

17) Pollard Transfer to Feedmill

• Generate OBD from STO and submits to checker
• Performs loading of pollard to the truck
• Posting issuance of outbound delivery document (PGI). Please check system generated documented
• Transfer stocks to Feeds RM storage location

18) Return Material Authorization - with Physical Return

• Transfer the Return Products to Warehouse 3 and for Fumigation

19) Issues Encountered In the Process (If system related issue, escalate to SD)

• Raised Concern

• Assists the Key user Solutions team with pricing and availability requests using SAP and planning software.
• Assists the Key user Solutions team in populating pricing and product information for tenders.
• Data mining of market intelligence websites to assist the National Manager with strategic planning.
• Data mining of the company CRM (Toolboxx) and working with the National Manager in setting up and maintaining performance reports for the Key User Team (weekly, monthly, and quarterly).
• Assists the National Manager in creating and maintaining financial and sales reports to update senior management and Power Tools Board members.
• Data entry into the company CRM (Toolboxx) – examples: sales, contact, activity data, mass account uploads, account maintenance.
• Conducts audits of company CRM to ensure minimum standards are being maintained.
• Utilise MS Teams to manage and monitor ongoing projects and tasks in line with the rest of the Key User Solutions team.
• Participates in weekly management meetings (Monday 10am AEDT) to review existing tasks and align on ongoing workload.
• Participates in monthly team meeting (Huddle – 1st Friday of every month @ 1pm AEDT)
• Participates in training sessions for Company CRM, reporting platforms, market intelligence websites and any other relevant company software and ecosystems.

We are looking for an Associate, O2C Service Delivery to join our growing team in Finance!

Responsibilities

• Support APAC market.

• Assist on executing daily, weekly, and monthly billing and invoicing and payments.

• Reconcile billing and payment discrepancies and ensuring data validity, accuracy, and completeness.

• Review and upload additional charges to contract partners.

• Billing team point person for vendor escalations.

• Support on month end closing activities.

• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality

• Participate in further improvement and optimization of processes

• Updates job knowledge by participating in educational opportunities

• Be able to train team members

• Ensure that team's action items are resolved within SLA

Our team is looking for Back Office Associates and this could be you!
Apply now and be part of our Global Strategic team!
To know more about us, you may visit Global Strategic Recruitment Facebook page.

Location:

Vic Arcade Bldg., Ground Floor, Osmeña Avenue, Brgy. 1, Victorias City, Negros Occidental

Visit our website at www.GlobalStrategic.com

#GlobalStrategicPH
#DiscoverWhatMakesUsDifferent
#DiscoverInfinitePossibilities

• Should have completed at least two (2) years in college or a vocational/short course certificate
• Excellent English communication skills both oral and written
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet)
• Customer service oriented
• Fresh graduates are welcome to apply

What’s it all about?

The compliance-risk control framework includes financial crime compliance and regulatory compliance. Financial crime focus is on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Sanctions & Anti-Bribery and Corruption (ABC), and on the associated Know Your Customer (KYC) and Know Your Customer’s Business (KYC/B) & Counterparty Due Diligence (CDD) obligations  including primarily but not limited to: -

•           On-boarding counterparty due diligence

•           Transactional monitoring

•           Sanctions screening

•           Suspicious activity identification, monitoring and reporting

What we expect of you, day to day.

• Develop an understanding of Visa Payments business operations and payment processes
• Identify and internally escalate actual or suspected sanctions matches, assisting and supporting other analysts within the team
• Ensure sanction queries are sent in a timely manner in line with our internal SLAs and deadlines set
• Identify trends and use data to suggest improvements to effectively resolve service issues, escalating appropriately.
• Assist with the development of management information in alignment with regulatory and internal policy/risk expectations
• Assist with the review of new controls to mitigate risks and reduce false positives to improve efficiency across the team.

And assist

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.
• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.
• Ensuring the compliance risk control framework remains aligned with external legislation.
• Conducting and/or overseeing compliance monitoring reviews and audits.
• Promoting and providing advice on best compliance practice within critical business areas.
• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

• Ensures the correct and timely checking of technical and financial documents and the immediate sending of feedback to parties concerned.
• Accurately and efficiently encodes in the database the pertinent details of technical and financial documents received from affiliates using applicable data entry tools.
• Efficiently distributes nominations to executing affiliates and monitors their confirmation.
• Ensures the correct and timely checking / monitoring of vessels in port traffic.
• Assists the affiliates in the resolution of their queries or concerns regarding input and output data of a report or document.
• Checks draft inspection reports and invoices for erroneous entries or omissions with reference to the strict provisions and guidelines required by the clients.
• Accurately and efficiently encodes in the database the details of job orders and invoices received from global sales hubs.
• Identifies and investigate the reasons for non-payment of invoices and decides on the course of action to resolve the issues.
• Captures prospect incoming vessel in port destination and create record using designed system.
• Regularly prepares and submits statistical reports to clients.
• Maintains the integrity of the contents of database necessary for credible statistical reports.
• Gives feedback to concerned parties for any review findings – gives idea and recommends corrections or revisions to a document.
• Follows up affiliates the preparation or submission of documents required to bill clients.
• Attends and participates in team and company meetings.
• Provides suggestions on process improvements.
• Reports to Management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming to his/her knowledge.
• Performs other duties as may be assigned by Operations Manager to achieve operations efficiency. Examples of other tasks are as follows: to supervise or Member of Special Projects or Work Group

Pimary Functions

Provides Daily, Weekly and Monthly Sales Reports; manage B2B Portal system updates and processing uploads; Data processing and maintaining accurate Material Master & Customer Master Data; Manage SCS3 Help Inbox; Pricing uploads in PT “Promo tool” system & SAP; Additional tasks and responsibilities as directed by Senior Management

Key Roles

• Routine Daily, Weekly and Monthly Sales Reports for the following, Sales Dashboard; Backorder Report; Inventory Count; Material and Master Date Errors; Sell Out Report Retail Customers)
• Create & Maintain customer Extranet accounts suing B2B Portal
• Create, maintain & support Material Data including New Materials, Material determinations; exclusions & inclusions; Maintain Customer master data within SAP; Initiate the set-up and processing all new customers within PT.SCS3 Help; Review queries in SCS3 help inbox and ensure timely feedback & action; Escalate reoccurring issues
• Ensure all current and upcoming promotions are uploaded in a timely and acceptable manner without error within Promo Tool
• List & Contract Pricing loaded without error in SAP
• Additional tasks and responsibilities as directed by Senior Management
• Ensure all processes are followed and all incidents are reported accordingly

• Ensure participation in CIP and Leadership Training Programs as required

As a Field Marketing Associate, you will be responsible for developing and executing strategic marketing initiatives to drive brand awareness, generate leads, and support sales efforts in designated geographic regions. You will collaborate closely with cross-functional teams, including sales, product management, and marketing, to develop and implement effective marketing campaigns and events tailored to local market needs. This role requires a combination of creativity, strong communication skills, and a data-driven approach to drive measurable results.

Key Duties and Responsibilities

• Develop and execute integrated marketing plans to support business objectives and drive demand generation in assigned territories.
• Identify target market segments, key decision-makers, and competitive landscape to inform marketing strategies.
• Plan and execute regional events, trade shows, and other promotional activities to increase brand visibility and generate leads.
• Work closely with sales teams to understand market dynamics, identify opportunities, and develop marketing materials and sales collateral.
• Collaborate with the marketing team to create compelling content, including presentations, case studies, whitepapers, and website content, tailored to regional audiences.
• Track and analyze key performance metrics to evaluate the effectiveness of marketing initiatives and optimize future campaigns.
• Manage relationships with external vendors, agencies, and partners to support marketing activities and maximize ROI.
• Stay informed about industry trends, competitive developments, and emerging technologies to identify new opportunities for growth.

We are looking for a Data Management Associate to join our growing business!

What's on the menu for you?

• Assures all vendor-related masterdata are aligned with onboarding documents and post-live updates.
• Use SQL to pull, build, and model vendor-related data to be able to streamline vendor payment processes and effectively implement business contracts.
• Build and optimize dashboards, and tools, and automate infrastructure that provide insights to vendor performance and business trends.
• Assists Finance Business Process Team in resolving payments or billing disputes caused by incorrect vendor data.
• Serves as Business analyst for foodpanda wide project initiatives and implementations.

Requirements

• Desire to create an impact, in joining a fast-growing organization while working with an agile team
• Demonstrate the ability to understand situations, identify and analyze persisting problems and collaborate with team members in creating solutions.
• Graduate of a degree in Business, Information Systems, Industrial Engineering, or equivalent
• Knowledgeable in SQL and/or Data Visualization Tools is a plus but not required.
• Proficiency in using microsoft office and google suites as analytics tools is a plus but not required
• Open for recent graduates.

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning, and fast growth. You will experience the start-up environment in a stable global organization.

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all-hands-on-deck environment!
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, HMO, and more!

Up for the challenge? Apply Now!

We are looking for a Talent Acquisition Associate (Project-based) to join our growing business!

Responsibilities

• Source potential candidates through various channels, including job boards, social media, and professional networks.

• Screen resumes and applications to identify qualified candidates.

• Conduct initial phone and video interviews to assess candidate suitability.

• Coordinate and schedule interviews with hiring teams.

• Manage candidate communication throughout the hiring process.

• Conduct reference checks and background verifications.

• Maintain accurate and up-to-date records in the applicant tracking system.

We are looking for an Associate, Accounts Payable to join our growing team in Finance based in our shared service center in Philippines!

Responsibilities:

• Perform day to day invoice processing, payment and month end task accurately
• Ensure performance of 3-way matching for all incoming invoices and inventory management tools are monitored
• Verify vendor accounts by reconciling monthly statements and related transactions
• Ensure related GL accounts and sub ledgers are properly maintained and reconciled
• Making sure that KPIs and SLAs are followed at all times
• Resolution of AP daily issues with internal and external stakeholder in a timely manner
• Prepare accrued expenses with supporting documents based on the company policy and procedure on a monthly basis
• Perform the month end closing process and reconciliation of the ledgers
• Proactive partnering, ensure fairly support stakeholders within team
• Maintain a positive team climate where employees collaborate and share
• Provide inputs on required changes related to daily activities
• Support and demonstrate a can-do attitude for process initiatives and improvements
• Ensure that the processes are compliant with internal controls (SOX)
• Support ad hoc requests / projects

Our Sales Operations team works on a set of business activities, processes and tools that help Carousell’s sales organization run effectively, efficiently and helps them to execute on overall business strategies and objectives

We are looking to hire a Sales Operations Business Partner to support our Verticals Business Leadership & Sales organisation. 

This role will report to the Sales Operations Senior Manager.

You Will:

• Act as a key business partner to the relevant business/category leaders for Business Operations related activities and analyses.
• Support business needs around reporting, contracting, invoicing, analysis, working with Sales, Category Heads, Regional finance and other business operations team members 
• Maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data for the relevant business team(s)
• Manage systems interfaces related to sales reporting, commissions, data processing, customer master data and territory management for the relevant business team(s)
• Provide training on sales support systems, tools and processes to all sales users.
• Participate in corporate category, sales, and marketing discussions and help gather organisational information for the preparation of new process & tool implementations.

The Customer Experience Associates will assist our Customer Experience Lead in giving quality customer support to the buyers and sellers of the platform and maintaining the Marketplace Experience of our users. This is an 12-month project-based role in Ortigas, Pasig. 

Responsibilities:

• Providing friendly and personal support to the client community via email and chat support channels.
• Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer’s inquiries.
• Engage and support the team with customers’ private viewing.
• Maintain customer database on all interactions
• Addressing support issues and identifying top user issues.
• Working with the team to proactively address them and find relevant solutions.
• Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
• Reporting to the Operations Manager
• Performing other related ad-hoc tasks as required.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat at the same time
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

• Ensures and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales
• Responsible in providing Sales revenue report on a Monthly basis
• Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status
• Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment
• Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are me
• Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests
• Generates and analyses Back Orders and to provide feedback to customers
• To provide information and solution to customer inquires

AECOM is seeking for O2C Associate, Billing to be based in Manila, Philippines

At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone.

Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Job Description: 

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal and external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• May perform other O2C related routine and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.

As a Marketplace Content Associate, you will report directly to the  Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

Responsibilities:

• Perform manual moderation functions for incoming ads / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Send and Respond to tickets in relation to S&Q iniatives, fraud, disputes, account enforcement, and respond to authorities.
• Respond to escalation from different channels in the organization