Total 202 research associate job vacancies in quezon city metro manila

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES!

Position: Virtual Assistant (Marketing Associate)

Work Hours: US EST business hours (8 am - 3:30 pm EST, Monday - Friday); some flexibility here

Pay Range: 1,200 USD per month

Type of Contract: Independent Contractor

Duties and Responsibilities:

Examples of recurring tasks include: 

• Adding prospects to lists in LinkedIn Sales Navigator
• Setting up LinkedIn outreach campaigns in the LinkedIn tool
• Track down information about inbound leads in our marketing database
• Join meetings, take notes, and create follow-up tasks
• Monitor social media, respond to comments, and identify trends to improve social strategy
• Handle admin/life tasks that are time-sensitive (travel, sending flowers, etc.)

Examples of project-based tasks include: 

• Set up a content management system for social media content
• Design (or manage the designer who creates) social media content 
• Set up interviews for the book I’m writing, and capture/organize the notes from those interviews
• Identify ways to automate marketing/sales workflows so marketing is on autopilot

Here’s my basic philosophy when it comes to how to work with a marketing assistant: 

• Get clear upfront on what we’re trying to achieve and what’s expected.
• Create a simple system for managing all the tasks so nothing slips between the cracks.
• You run with the assigned tasks and projects, and I’ll stay out of your way.
• You check in periodically (daily for some things, weekly for others) to make sure things are on track and your questions/issues are getting addressed.
• We succeed together!! 

• 2+ Years of experience working remotely as a Marketing Assistant (or similar role) for a business owner or CEO who lives in the USA
• Proficient English speaker (comfortable talking, writing, and reading) 
• Have experience with these business and marketing tools: Teams, Airtable (or a similar database or CRM like Excel or Monday), LinkedIn, Canva, Kajabi (or a similar course tool) 
• Be self-starting, and diligent in completing tasks thoroughly w/o me having to worry about them.
• Be resourceful and scrappy, with good internet research skills (e.g., tracking down contacts on LinkedIn, tracking down content on Google, etc.)
• Be experienced with writing compelling marketing copy
• Be experienced with basic design tasks (e.g., social media posts)
• Be familiar with AI and automation tools and how to apply them to market better and more efficiently
• Keep an eye on marketing metrics and trends, and proactively make improvements to overall marketing strategies (e.g., find efficiencies, identify better ways to market, etc.)

Data Management Associates are responsible for supporting the Data Management workstream within the AGS Implementation process for MSP or Procurement Solutions projects. The Data Management Associate is responsible for collecting and tracking incumbent worker data from a variety of sources, analyzing data gaps, validating data and transforming data for upload. The Data Management Associate will be responsible for discovering and resolving gaps in data to prepare the information for loading into a VMS. The Data Management Associate will attend all internal and external project calls, and report workstream status. The Data Management Associate will build the necessary relationships between outside vendors, clients and internal project teams to complete project tasks on deadline and with quality. Data Management Associates will partner with Data Management Analysts to quality check/audit data loads as part of their training. Data Management Associates are also expected to work on various projects including audits, rate card / worker modifications and other general team projects. Data Management Associates are expected to support multiple projects simultaneously. 

Key Responsibilities:

• Work within a team to collect, organize and validate data using a proprietary AGS data collection tool
• Follow up on outstanding data from outside vendors
• Analyze data for gaps and/or errors in large data sets, work to resolve data issues
• Prepare load templates for upload into Vendor Management Systems (VMS)
• Attend and be an active participant in all assigned project meetings, communicate status of projects on weekly client-facing status calls
• Prepare summaries of data collection status for team updates
• Follow established project schedule and adhere to deadlines, escalate as necessary if deadlines will be missed
• Perform peer quality audits on worker and rate uploads
• Provide support on other various Data Management project initiatives
• Data Management associates will be assigned to multiple projects simultaneously, and must have the ability to multi-task and organize large data sets from multiple sources
• Ability to work in a fast-paced environment, spanning multiple time zones
• Ensure standards are applied to programs and exceptions are documented
• Responsible for data quality and implementing processes which drive efficiency and support data governance

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE 

Are you looking for an exciting opportunity to grow your career in a stimulating and rewarding environment? We are seeking a highly motivated ACCOUNT RECEIVABLES ASSOCIATE to join our team. 

This is a full-time role, Monday to Friday, Dayshift. 

Office-based position in central Cebu City. 

• Grab the opportunity you need to do your best work, working in a dynamic and supportive environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our professional development programs. 
• Join us and connect and collaborate with bright minds, building a community of successful companies. 
• Competitive Salary Package + Generous Benefits. 

ABOUT THE ROLE 

As an ACCOUNT RECEIVABLES ASSOCIATE, you will be responsible for proactively assisting in managing the account receivables process, ensuring accurate and timely processing, and maintaining positive relationships with clients. This includes managing debtors, invoicing, account management and reconciliations, and providing necessary information to support collections.  

RESPONSIBILITIES 

• Process sales invoices and support the sales team 
• Perform credit checks on new clients 
• Performing internal reporting of outstanding debts and days of outstanding for management on a weekly basis and when requested 
• Process credit notes and refunds, raising provisions for bad or doubtful debts and manage the approval and write-off process 
• Running and reviewing regular debtor reports and following up with debtors to maintain good cash flow. 
• Downloading daily bank statements, collating remittances, applying all receipts, and reconciling receivables ledger monthly. 
• Performing collection activities aligned with business rules 
• Performing account reconciliations and resolving any irregularities or inquiries on a regular basis 
• Performing daily transactions, including verifying, classifying, posting journal entries, and recording accounts receivables' data 
• Raising provisions for bad or doubtful debts and managing the approval and write-off process 
• Ensuring prompt responses to internal and external customer queries 
• Register debtors on the government website 
• Driving continuous improvement across Accounts Receivable processes 
• Assisting with audit requests as needed 

To be considered for this role, you should possess the following qualifications: 

• Bachelor's degree in Accounting, Finance, Business Administration or a related field. 
• At least 3 years relevant experience in Account Receivables is necessary. 
• Strong understanding of finance systems and processes, including basic accounting principles and fair credit practices 
• Experience working with Australian or US companies is preferred. 
• Strong data entry skills, highly organised with strong attention to detail and accuracy. 
• Strong problem-solving and analytical abilities. 
• Excellent verbal and written English communication skills and interpersonal skills. 
• Ability to adapt to changing priorities, meet deadlines and work effectively in a team. 
• Proficient in using cloud accounting and ERP software systems such as Quickbooks and Xero  
• Proficient in MS Office, particularly Excel. 

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

• Escape the ordinary and start your career journey with us.
• Embark on a fulfilling and engaging career with BSA Solutions Inc.
• Earn from 15K to 18K + generous benefits + personalized learning and development.

This is a full-time, permanent and office-based role in Cebu City.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a work environment that's satisfying, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

About the Role

We are seeking a skilled IT Assistant to join our team!

Responsibilities

• Handles ticket support for all IT requests.
• Technical support for computer hardware, software, and specialized mainframe technology or operates a multi- platform.
• Administer user accounts, sets up and configures desktop computers,and accounts assigning security level.
• Installs software and tests programs within guidelines.
• Troubleshoots, diagnoses problems, implements corrective action and escalates to other technical resources when needed.
• Maintains, updates systems, databases and other web tools as assigned by the IT Manager.

• Bachelor's Degree in IT, Computer Science or related course and experience
• Knowledgeable in Computer and Technology support
• Good communication skills
• Experience IT/Network Administrator or similar
• Resourcefulness and problem-solving aptitude
• Strong work ethic – must be self-motivated and able to take the initiative to get the job done
• Good communication and interpersonal skills
• Great attention to detail
• Excellent organizational and coordination abilities

BSA SOLUTIONS INC. OFFERS:

• Clear career progression and leadership opportunities based on merits.
• Amazing, close-knit, and collaborative team.
• A comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law.
• A comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with a private room, life, accident, and disability insurance.
• Regular progress checks and continuous coaching and mentoring to help you map out your development plan.
• A broad selection of exciting and engaging social events to embrace as a vibrant BSA Community.
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin, or any of the characteristics protected by applicable law.

Hi! We’re Smartsourcing and we're looking for a Sales Admin Associate who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Payroll Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Function:

• Checking timesheets for accuracy
• Entering data into databases and spreadsheets
• Processing paper checks for distribution
• Acquiring all necessary signatures to distribute payroll
• Processing salary, incentives and bonus computations
• Making adjustments in pay for raises, bonuses, incentives and commission

• Must have good English written and verbal communication skills
• Detail-oriented
• At least 6 months of experience doing payroll
• Background in BPO / Call Center is a plus

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We are looking for graduate of BS Accountancy with 1-to-2-year experience to join our accounting department.

The successful candidate will be responsible to all Accounts Payable transactions. This role will be responsible for preparing, reviewing, and ensuring that payments and expenditures are monitored and processed in an efficient, effective, and accurate manner.

Our ideal candidate has in-depth knowledge of bookkeeping, tax payments and BIR compliances. You should also be able to monitor daily transactions and recommend ways we can improve our payment processes and procedures.

Job Purpose: To provide administrative and financial support to the Accounting Supervisor.

Key Duties & Responsibilities

·       Take responsibility for the day-to-day processing of all purchases, ensuring that invoices are checked, and prices are correct and that any discrepancies are investigated and dealt with appropriately

·       Ensure that invoices are authorized for payment by relevant department managers and matched to purchase orders where applicable

·       Ensure that invoices are recorded and entered in the system using appropriate account codes and that payments are posted on the system appropriately.

·       Set up new supplier accounts and amend existing supplier details as necessary

·       As required, assist in tax computation, filing and payment

·       As required, assist in journal transaction entries

·       As required, assist with account reconciliations as well as identifying and correcting accounting errors

·       Any other duties as reasonably directed by the direct supervisor or other member of the management team

·       Bachelor Degree in accounting.

·       Previous experience in a similar role

·       Advanced MS Excel knowledge (familiarity with formulas, VLOOKUPs and pivot tables) and QuickBooks accounting software.

·       Meticulous eye for detail and exceptional planning and organizational skills

·       Ability to take initiative and a practical approach to problem solving.

·       Positive and flexible approach to work Responsibilities

·       Analyze transactions and prepare reports

·       Tax compliance knowledge related to AP payments such as but not limited to invoicing requirements, VAT input, creditable withholding tax, fringe benefit tax, and final tax.

·       Excellent analytical skills with an attention to detail

·       Integrity, with an ability to handle confidential information

• Paid Time Off
• Private Health Insurance

About the Role

Job Title: Operations Manager

Reports to Chief Operations Officer

Work Schedule: Shifting Schedule

This role manages operational efficiency and assures the daily operations of the store ensuring that it runs smoothly and efficiently.

• Responsible for generating and analyzing daily sales reports, OPEX, P&L, and Inventory Management.
• Coordinate marketing strategies by using/ analyzing the latest trends to achieve targets based on the branch performance.
• Acquire good leadership skills to handle all concerns from subordinates to customers and provide necessary trainings needed by the frontliners.
• Handles internal and external stakeholders to ensure profitability of assigned brands and mitigating operational expenses.
• Supervise specific brand operations assigned by the Operations Head.
• Responsible for financial reports and competition analysis based on targets set by finance.
• Preparation and provide daily, weekly, monthly and annual reports on a timely manner.
• Understand sales opportunities of company-owned and franchise stores.
• Coordinating with the different departments regarding different concerns in the operations.
• Acquire best practices for training, seminars, and other related trends for the operational improvement of our company-owned and franchise stores.
• Proactively communicating any comments, concerns, and suggestions.
• Process improvement and process management.
• Propose, plan, and implement strategies that would complement new and existing programs of the brand to reach KPI.
• Spearhead opening of new stores. Process CTO (Clearance to Operate) in coordination with other departments.
• Control food costs at a minimum and push for volume sales.
• Ensure documentation of Business Permits and timely processing of renewals.
• Manage labor costs and manpower scheduling needed to optimize store operations.

About the Role

Job Title : Franchise Relations Associate
Reports to: Franchise Relations Manager
Salary: 18,000
Work Schedule: Monday-Friday

Summary

• Find and develop leads for the company that our Sales Team can then nurture.
• Prospect potential investors would be a great fit as our business partners.
• Maintaining an accurate and detailed sales database.
• Setting a brand presentation schedule, ensuring all target clients will attend.
• Interacts with customers, offering assistance and responding to queries about products and purchases.
• Create franchise relations internal and external memo.
• Assisting FSO to all facets of the sales process.

Conduct industry and market research for global pharmaceutical and life science industry;

• Support investment banking transactions including: pitchbook preparing, roadshows, due diligence, business/asset valuation, investors relations, etc.;
• Business development activities to support for global client expansion;
• Publish industry reports (for analyst position only)

You will

• Work with top global entrepreneurs, venture capitalists, bankers etc.;
• Develop insights on key trends and life science technology;
• Gain exclusive working experience on licensing, M&A and investment advisory;
• Participate in regular training and team building.

• Excellent communication skills in English, both written and verbal;
• Medical professional or medical background is preferred;
• Overseas education background or working experiences is a plus;
• Strong attention to details with well-developed analytical skills.
• Efficient with data-driven research and report writing;
• Passionate and knowledgeable about life science, venture capital and M&A

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Biller Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Following up on unpaid claims within the standard billing cycle timeframe.
• Calling insurance companies regarding any discrepancy in payments if necessary
• Identifying and billing secondary or tertiary insurances.

Monthly Salary: PHP 25,000

• More than 6 months of US Healthcare experience (voice account)
• Handled underpayment, overpayment, co-insurance, co-pay, deductible, out-of-pocket pay, claims and other billing concerns.
• Experience in Medical Billing or Revenue Cycle Management is a plus.
• Experience in dealing with providers is a plus.
• Experience in Cash/Payment Posting and Accounts Receivable is an advantage.
• Good to excellent English communication skills
• Looking for strong billers who can do claims follow up

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position: Associate Team Lead

Reporting to: Operations Lead

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid-shift or Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals. Over 4,500 organizations in more than 20 industries across 54 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

General Job Summary

The Associate Team Lead is responsible for supporting the assigned operations team. This contribution is accomplished through both individual contributions and by directing the efforts of the assigned team members.  The Associate Team Lead’s responsibility is to act as the “Player/Coach” and ensure the day-to-day operations of the assigned team are running smoothly and that the team is performing to meet both individual and team-based goals. Additionally, the Associate Team Lead meet with company management to give feedback on performance, regional update, and to learn about new developments within the company.

Role and Responsibilities

• Performing a “Player/Coach” role
• Training, coaching, and supporting the assigned team members
• Providing team leadership including coordination of internal resources to deliver on client's needs and expectations.
• Being accountable for assigned team results and arming the assigned team members with strategic and tactical guidance to achieve goals and objectives.
• Assisting the leadership team with compiling and owning various reports to track team effectiveness and ensure that goals are being met.
• Putting strategies and actions in place to address challenges. Focuses on objectives and priorities of both the customer and Aptean.
• Ticketing System: Day to day Salesforce and quote issue resolution and support for sales department employees
• Acquisition Integration: Assist M&A integration team with data and systems migrations for acquired organizations
• Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson
• Manage internal systems: Maintain and administer all internal systems within sales, including setting up and managing users

The Successful Candidate
 

• Ability to successfully manage both individual and team goals and objectives
• Proven experience in effectively managing and coaching internal/virtual teams
• Knowledge or previous experience in the software industry is a plus
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Ability to work in a matrix environment and work well with people in different departments
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity, and ability to maintain confidentiality
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills

Join the A-Team and experience the A-Life!

The Marketing Associate in this role is accountable for the support of the client-marketing / client-facing activities (B2B) in the Philippines including events and roadshows planning and execution (30% of capacity), and for the support of the Head of Marketing for Regional Southeast Asia (Indonesia, Philippines, Vietnam, Myanmar and Cambodia) for the cluster-wide reporting of all marketing services, affluent and cross-border activities (70% of capacity)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

DFI Company Brief

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion.

The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.

The Group’s parent company, Dairy Farm International Holdings Limited, is incorporated in Bermuda and has a standard listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group's businesses are managed from Hong Kong by Dairy Farm Management Services Limited through its regional offices.

DFI Retail Group is a member of the Jardine Matheson Group.

The role

The incumbent is mainly responsible for providing technical solutions like file recovery, to address the day-to-day issues covering Infrastructure and Application Maintenance services. They are also involved in low-category development requests associated with Service Improvements, upgrades, and every now and then includes migration.

Key Responsibilities

• Perform troubleshooting and ensure issue resolution from easy to intermediate issues in effective and efficient manner in adherence to the country/business’ agreed Service Level Agreements.

• Respond to phone calls, emails, and direct customer contacts 24x7.

• Manage and ensure proper ticket handling and management, both for Incident and Service Requests using DFI Ticketing software.

• Adhere to security standards and InfoSec governing policies.

• Create and ensure that existing document procedures, installation guides and inventory via SharePoint were properly maintained and up to date.

• Configure, Activate/Deactivate store profiles based on user’s request.

• Monitor and report daily ticket influx, breached and aging tickets. Keeps customer informed of issues and provides update in status in ticket tracking system.

• Escalates issues as necessary to other groups within the IT organization.

• Engage oneself in scheduled DR drills, planned downtimes and major tasks activities such Disaster Recovery.

• Contribute to and maintain DF standards.

• Performs quality/code review and promote change requests to production environment.

• Bachelor’s Degree in Information Technology, Computer Engineering, or related field

• Minimum 1 year of relevant work experience in Systems Administration using ssh, sftp, telnet, ftp technologies, and automation tools.

• Hands-on experience on jobs development related to automation and the like (Optional)

• ITIL v3 certified (Optional)

• Hands-on experience in using ssh, sftp, telnet, ftp technologies.

• Knowledge on automation tools like Task Scheduler, Cron jobs, and UC4 (optional).

• Knowledgeable in computer and Operating System concepts and functionalities.

• Able to read, create and modify basic shell scripts.

• Must possess strong analytical skills and technical skills.

• Must have a good sense of ownership and commitment towards work

Position: 16142626863 - Support Team Associate

Work Hours (Client): TBD

Pay Range: $800-1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

About:

We are looking for people who are naturally good with customers both in helping them with learning how to use software, in problem solving and in professional conversations, have worked in a software team before or have been working towards this in their education or training.

It helps organisations to coordinate everything in one application. From their timetables, scheduling, bookings, projects, payroll, finance, reports, customers, team, equipment, and compliance all from one place.

It is a web application designed with sports and activity providers in mind. We already work with some of the leading Sports Activity Providers, Bikeability and Sports Foundation Trusts across the UK.

A growing company, ready to transform an already unique and industry-leading application. We offer a creative, agile and collaborative environment, where you can contribute to build real improvements and use your problem solving skills to be part of our disruptive plans to shape the industry.

Would you like to play a vital role in a growing Software Company serving the Sports and Activity arena? Are you the person we are looking for to ensure the satisfaction of our software users by providing exceptional customer support? Would you excel in a role addressing user inquiries, troubleshooting technical issues, and maintaining a positive customer experience?

Duties and Responsibilities:

• Provide timely and professional support to software users through various channels such as email, chat, phone, and ticketing systems.
• Diagnose and troubleshoot technical issues reported by users, guiding them through problem-solving steps, and ensuring issues are resolved to their satisfaction.
• Develop a deep understanding of our software products to effectively assist users and answer their questions.
• Help to Create and update user guides, FAQs, and knowledge base articles to help users find answers to common questions and issues independently.
• Communicate effectively with users, both verbally and in writing, ensuring clarity, professionalism, and empathy in all interactions.
• Gather user feedback and feature requests, categorise and report them to the appropriate teams for product improvement.
• Escalate complex or unresolved issues to higher-level support while maintaining communication with customers.
• Participate in quality assurance activities to ensure the software meets user expectations and report any bugs or issues to the applicable people.
• Collaborate with other teams, including product, implementation, customer success and engineering teams, to identify and resolve customer issues.
• Provide training and support to customers on how to use the product.
• Maintain a high level of customer satisfaction by providing excellent customer service.
• Monitor and maintain customer support metrics and service level agreements, such as response time and resolution time.

Goals:

• Maintain high levels of customer satisfaction by resolving issues promptly and professionally, as measured by customer feedback and survey.
• Meet or exceed established targets for resolving customer issues within the defined service level agreements (SLAs).
• Ensure that all user feedback and feature requests are accurately documented and relayed to the appropriate teams.
• Provide excellent customer service and support to customers.
• Maintain a high level of customer satisfaction.
• Continuously help to  improve customer support processes and workflows.
• Contribute to the growth and success of the company.

Knowledge, skills and abilities:

• Ability to learn new software and products efficiently
• Familiarity with common software and hardware configurations
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Customer-focused mindset with a high degree of patience and empathy
• Proficiency in using support ticketing systems and customer support software
• Ability to work effectively in a team and collaborate with other departments
• Adaptability to learn and adapt to new software and technologies quickly
• Ability to work independently and manage time effectively
• Ability to remain calm under pressure and handle challenging customer interactions with professionalism
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Strong problem-solving and analytical skills
• Ability to multitask and prioritise workload
• Strong attention to detail
• Ability to work well in a team environment
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

• At least 1-2 year of relevant work experience
• Has experience in using common software and hardware configurations
• Ability to learn new software and products efficiently
• Basic knowledge of software development and debugging concepts
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting abilities
• Familiarity with customer support software and tools
• Understanding of customer support metrics and KPIs
• Knowledge of basic technical troubleshooting
• Previous experience in customer support, preferably in a software or technology-related role, is a plus

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day to day operation related to Visa.

• Chat and call specialist to handle all client inquiries related to their day to day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat and call support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Hi! We’re Smartsourcing, looking for a Junior Accounting Assistant who can work with us full-time and on-site!

Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

Be a part of the Smartsourcing crew !

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Job requirements

As a Junior Accounting Assistant,

You will be responsible for assisting with various accounting tasks and financial record-keeping. You will work closely with the accounting team to ensure accurate and timely processing of financial transactions. The ideal candidate has strong attention to detail, excellent organizational skills, and a basic understanding of accounting principles.

Some of the things we’d expect you to do are to…

• Assist with accounts payable and accounts receivable processes.
• Prepare and process invoices, expense reports, purchase orders, and Cost of Goods & Services (COGS).
• Reconcile bank statements and credit card transactions.
• Assist with month-end and year-end closing procedures.
• Maintain accurate and up-to-date financial records.

We would need you to be or have the following…

Here’s why we think you’d love working at Smartsourcing…

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• Above-industry salary package
• Day Shift
• Fixed weekends off
• HMO coverage for you and your dependent/s after one (1) month
• Free lunch every day
• Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• Subsidized gym membership at Anytime Fitness
• And so much more!

BreederDAO, a fast-growing blockchain startup, is seeking a Technical Recruitment Associate to join our dedicated team. As a Technical Recruitment Associate at BreederDAO, you will play a crucial role in sourcing, attracting, and hiring top technical talent to support our innovative projects and initiatives in the Play-to-Earn space. This is an exciting opportunity to be part of a dynamic and collaborative team, working at the forefront of blockchain technology.

Responsibilities

• Partner with hiring managers to understand technical hiring needs and requirements
• Source and attract highly skilled candidates through various channels, including job boards, social media, and professional networks.
• Screen and evaluate candidate resumes and portfolios to identify qualified candidates.
• Conduct technical interviews and assessments to assess candidates' technical skills and suitability for specific roles
• Collaborate with the HR team to ensure a smooth and efficient recruitment process
• Build and maintain relationships with candidates and provide a positive candidate experience throughout the recruitment process
• Stay updated on industry trends and developments to contribute to the continuous improvement of the recruitment process and strategies

• Bachelor's degree in Human Resources, Psychology, or any related field
• 2+ years of experience in technical recruitment or talent acquisition, preferably in the tech industry
• Proven track record of sourcing and hiring technical talent
• Strong understanding of technical roles and requirements in software development, blockchain, or related fields
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Familiarity with applicant tracking systems and recruiting tools

• HMO
• Work From Home
• Leave Benefits
• Token
• Training and Development

JOB SUMMARY:

Production Associate is under the supervision of Flour Mill Production Supervisor. Ensures that additive requirements of all brands are being met and all documented procedures are being followed.                    

DUTIES AND RESPONSIBILITIES:

Flour additive dosing and control

1. Coordinates with the production supervisor on the flour to produce and additive to add.
2. Conduct feed rate per additive feeder as required in SOP.
3. Ensures that correct dosage of additive is being added to flour as per required by Feed Rate of Flour Additives given by QA.
4. Ensures that all additive feeders are running normally and accurately.

Chlorine Addition Micro

5. Ensures that the correct amount of chlorine is added for AP/CF and other flour requiring chlorine as per pH requirement set by QA.
6. Operate the chlorine addition facility. Ensure that all machines are running normally.
7. Ensures that all chlorine tanks are properly and safely closed during shutdowns.
8. Monitor chlorine header pressure. Ensure that actions are immediately taken when the chlorine tank is emptied.
9. Facilitate installation of spare chlorine tank when a tank is emptied.

Packing Operation

10. Checks and monitors flour blending ratio. Ensure that it complies with the formulation set by QA.
11. Take a random slick test on pack out flour to see if it conforms to the standard reference.
12. Conduct moisture analysis of flour as required by the sampling schedule. Record and submit to QA.

Inventory Management

13. Withdraws flour additives from QA Laboratory.
14. Maintains inventory records of on-hand additives and performs physical count.
15. Maintains inventory records of on-hand chlorine tanks.
16. Monitor daily usage and ensure that actual usage is the same with theoretical usage.
17. Ensures proper storage of on-hand additives.

Other Duties

18. Monitors CCP/OPRP as per required in the quality plan.
19. Prepares the Flour Mill Associate's Report.
20. Ensures the cleanliness of the areas assigned.
21. Perform other job-related duties as assigned.
22. Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO.

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Digital Marketing Associate

Work Hours (MNL): Flexible except M-F 11:30 PM-12:00 AM Manila Time

Holidays: PH Holidays plus a week off for Christmas      

Pay Range: $ 900 - 1,200 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Scope of Work:

We seek a highly motivated and experienced Digital Marketing Associate to join our team. In this pivotal role, you will play a key part in elevating the company's online presence and expanding our customer base. Collaborating with the founder, you will drive our marketing strategy and establish him as a thought leader among parents of gifted children who value education. As the ideal candidate, you possess outstanding SEO skills, a keen understanding of social media marketing, and the ability to implement effective marketing systems.

Duties and Responsibilities:

1. SEO (Search Engine Optimization) - As the SEO expert, you will lead efforts to enhance our online visibility and organic traffic. Your responsibilities will include:
1. Implementing link-building strategies through pillar articles and guest posts.
2. Conducting comprehensive on-page site audits to optimize performance.
3. Identifying and executing effective keyword research and SEO strategies.
2. Social Media Management - You will oversee our social media presence and engagement. Your tasks will include:
1. Researching and curating compelling content ideas to boost audience engagement.
2. Managing the content creation schedule and maintaining a backlog of engaging content.
3. Crafting captivating posts for Twitter and LinkedIn to reach our target audience.
4. Engaging with content from other influencers to expand our network.
3. Outreach and Networking - Collaborating with the founder and the team, you will spearhead our outreach efforts. Your responsibilities will include:
1. Initiating outreach to secure valuable links and guest post opportunities.
2. Pursuing opportunities for the founder to be featured as a guest on relevant podcasts.
3. Increasing awareness among CS teachers, college counselors, and other key stakeholders.
4. Email Marketing - Working closely with the founder, you will develop and execute impactful email marketing campaigns. Your duties will include:
1. Creating and managing engaging monthly newsletters to keep our audience informed.
2. Conducting an audit and optimizing the new sign-up flow to improve conversion rates.

• Minimum 2 years of proven experience in marketing and outreach
• Proficiency in SEO/SEM.
• Experience in Email Marketing.
• Experience in social media marketing strategies, with a focus on driving engagement.
• Decisive in content strategy and effective communication with the team to maintain a content backlog.
• Proficient in creating systems to track and measure marketing efforts and results.
• Willingness to explore and adapt to new marketing tools and technologies.
• Genuine interest in education, with some knowledge of coding or a strong willingness to learn about the space.
• Good communication skills

Ideal:

• Experience in educational marketing to parents.
• Experience with email outreach tools and AI-driven marketing tools.

Personality/Attitude/Culture Preference:

• Results-oriented marketing professional with a passion for education, we invite you to apply for the Marketing and Outreach Manager position at Breakout Mentors.
• This is an exciting opportunity to lead impactful marketing initiatives and contribute to the growth of our established online tutoring service.

● Collaborate closely with Hiring Managers and stakeholders to qualify and understand the requirements of the role. (What is good to have vs must have etc)
● Strong focus on direct sourcing on LinkedIn as well as local job boards. Must be able to come up with boolean search strings and use LinkedIn Recruiter's advanced search
● Screen candidates and ask effective questions to gauge both technical skills and cultural fit
● Manage the full cycle of recruitment from role qualification, candidate sourcing, and interviewing to offer management/ negotiation and closing
 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Accounts Payable Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Accounts Payable Specialist will be responsible for managing the day-to-day processing of vendor invoices and payments, ensuring timely and accurate processing of invoices while maintaining a high level of accuracy and attention to detail.

Responsibilities:

• Invoice processing and payment
• Most invoices go to the property managers and they upload into system, Agents need to review, approve, check GL codes.
• able to actually issues payments as well via a check PDF.
• If there are issues with an invoice or questions the Agents will need to communicate directly with the property managers and vendors, they will never have to talk directly with residents or customers.

• Bachelor's degree in accounting or a related field.
• At least 6 months of experience in accounts payable.
• Detailed oriented and organized
• Excellent communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong problem-solving skills and ability to work independently and as part of a team.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CS Healthcare Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Calls facilities for tests that were submitted with incorrect billing codes to obtain correct billing codes

• At least 6 months of BPO experience
• Excellent communication and phone skills a must
• healthcare background and experience in dealing with billing codes a plus but not necessary

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position :Operations Associate

Work Hours          :Monday to Friday 8am-5pm or 9am-6pm Japan Timezone

Salary Range         :$900 - $1500 (Depending on the interview result and client’s 

approval)

About the Company: 

It is a leading collective of over 150 top-tier F&B experts located in more than 30 countries, specializes in supporting CPG & Foodservice brands like Bel, Ferrero, Domino's Pizza, and Kerry in their international growth. We provide comprehensive solutions across the food value chain, from product development to market expansion, leveraging our vast expertise in branding, marketing, business development, regulations, and supply chain.

Overview:

We are seeking a motivated and proactive Operations Associate to support our Chief Operating Officer (COO). This role is critical in maintaining our operational excellence and assisting in our growth trajectory, ensuring our clients receive unparalleled service.

Responsibilities: 

• Assisting the COO in managing client communications, including email follow-ups, call scheduling, and deal progress tracking.
• Re-engaging past leads to set up discussions with the COO.
• Researching new and past leads to support strategic outreach.
• Aiding in the creation of effective emails using Apollo (with training provided).
• Assisting in contract preparation.
• Managing invoice creation, billing processes, and follow-up for timely payments.
• Supporting the onboarding of experts into the GourmetPro network.
• Demonstrating a proactive and curious attitude, taking initiative in assignments, and seeking additional responsibilities.
• Address and resolve any client concerns or complaints promptly, always striving for a positive outcome and maintaining the integrity of the company’s brand.

• A bachelor’s degree in Business, Marketing, Communications, or a related field
• At least 3 years of experience in an advertising agency, marketing agency, market research agency, or recruitment agency. 
• Proficiency in G-Suite, HubSpot, and Notion is advantageous.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a dynamic, fast-paced environment.
• Proactive problem-solving approach and eagerness to learn.
• Team-oriented mindset with a positive attitude.
• Solid background in sales admin and invoicing.
• Exceptional written and verbal communication skills, as well as presentation abilities.
• Proficiency in English is a must.
• Curiosity and transparency are highly valued.

Why Join Us? This is a full-time remote opportunity where you'll work alongside a dedicated and passionate team. We're not just looking for an employee; we're seeking someone who's keen to be a part of our adventure, contributing their expertise and passion every step of the way.

• A fully remote and flexible work environment.
• Opportunities for professional growth within a rapidly expanding company.
• A chance to contribute significantly to the F&B sector, working with renowned global brands.