ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU

·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE

·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Customer Service Representative, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

Your day could see you:

·         Working through customer emails – responding to queries

·         Answering customer live chats regarding the same queries and requirements as done in the emails

·         Putting independent problem-solving skills to work, making sound decisions in assessing the customers’ needs by giving accurate information.

·         Understanding all the business and products’ aspects to provide proficient support.

·         Handling all requests with due skill and care.

·         Demonstrating strong verbal and written communication skills, including appropriate grammar and punctuation.

·         Promoting and demonstrating Acquire’s values internally and externally.

A BIT ABOUT YOU
·         Excellent in customer service.

·         With excellent English communication, listening and organizational skills.

·         With a high-level of PC competence, typing skills and accuracy.

·         A CSAT champion/top performer.

·         With a knack for multi-tasking.

·         Able to solve problems and work under minimal supervision.

·         Adept in learning new workflows and task

WHAT SUCCESS LOOKS LIKE
·         High customer satisfaction and efficiency rating.

·         Excellent feedback from customers.

·         Achievement of KPIs.

WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

·         Collaboration: Brilliant jerks can be brilliant elsewhere.

·         Impact: Do, get it done, create impact.

·         Passion: Be positive, bring passion and energy.

·         Transparency: A transparent team can help each with other.

A transparent team can help each with other.

Join the A-Team and experience the A-Life!

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Business Development Representative

Working hours: TBD
Salary: $900 - $1500 USD 

About the role:

We are looking for a BDR with experience selling Google Business Profile software (Google Maps), Google Analytics, and/or Google Search.

Duties and Responsibilities:

• Understand our product, plans, and customers.
• Build a strong pipeline of prospective clients through lead generation.
• Conduct effective cold calling and cold emailing.
• Strategize innovative ways to list buildings.

• Minimum 2-3 years of experience with the role.
• Bachelor’s degree or a diploma in Marketing, Business, or other related fields.
• Experience working with Google Business Profiles, Google Ads is a plus.
• Experience using and configuring HubSpot CRM is a plus.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Representative

Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 10:30 PM to 6:30 AM Philippine Standard Time

Holidays: US holidays

Pay Range: $1,000-$1,500 per month (depending on qualifications and skills)

Responsibilities:

• Review and respond to conversations in the app CRM solution HubSpot.
• You care a lot about education and spending time making sure a customer feels heard and understood, while also teaching them how to use the app.
• Build customer loyalty and satisfaction, through onboarding, product adoption, retention and growth.
• Drive platform adoption by ensuring the user has the correct understanding and knowledge of the platform and financial parameters.
• Own and manage the customer success playbook, including general product knowledge, general financial industry knowledge/terminology, stock market and banking holidays, branding and language guidelines, etc.
• Manage and report on the overall health of the client relationship to internal stakeholders.
• Work with Marketing to craft responses to commonly asked questions, including maintaining the FAQ section on the website, bot responses, in person customer care responses, and customer educational materials.
• Use your knowledge of customer needs to help build out the product roadmap.
• Maintain metrics to understand customer happiness, including NPS, customer service conversation ratings, first response times, time to close customer conversations, etc.
• Create Customer Success Plans (CSP) that set the tone for the relationship and measure goals over time.
• Must be confident and possess solid communication, listening, and interpersonal skills.
• Team player who identifies closely with, and is passionately committed to, the achievement of our overall mission.
• Excellent writer and communicator.
• Ability to thrive in a fast-paced environment and handle a diverse workload.
• You are timely and respond to emails quickly.
• You are able to communicate at the time needed any issues to the rest of the team about problems currently happening in the app.

Bonus Points:

• Experience in a highly regulated industry, such as finance, insurance, or health care.
• Have previously started your own company, blog, or side hustle.

•  5+ years of experience in consumer-focused customer experience.

• Experience using customer service automation tools, including HubSpot and ReTool.
• Experience using critical thinking and problem solving to deliver the best possible outcomes to customers.
• A curious mind, advanced critical thinking abilities, and sound judgment with a risk mitigation mindset.

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Support Specialist

Working Hours: Work hours can be flexible; just make sure to respond to customer queries within 24 hours

Holidays: TBD

Salary: USD 1,000/month

About the Company:
As a lifestyle brand, we specialize in creating unique apparel and accessories that draw inspiration from heritage. Our primary aim is to establish a genuine connection with sports enthusiasts by offering a diverse range of products that pay homage to different facets of sports culture. This encompasses iconic moments, teams, athletes, personalities, as well as influential movies and art that have significantly shaped the sports scene.

Key Responsibilities:
• Customer Service
• Reporting (Excel skills needed)
• Miscellaneous admin tasks

In this role, strong English communication skills is a must.

I.                    JOB TITLE – Sales and Marketing Representative

II.                   JOB SUMMARY

The Sales and Marketing Representative leads the development and implementation of the organization’s advertising strategies and activities. He or She must guarantee that marketing operations are successful in reaching the management’s goal.

III.                 DUTIES AND RESPONSIBILITIES

1.       Develop and implement effective sales and marketing strategies to promote the company’s NCLEX-related services.

2.       Identify and pursue new business opportunities by contacting potential clients, attending industry event, leveraging professional networks.

3.       Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.

4.       Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.

5.       Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.

6.       Monitor market trends, competitors, and client’s feedback to inform and adjust sales strategies as necessary.

7.       Maintain accurate and up-to-date records for sales activities, marketing collaterals, client interactions, and other relevant data using monitoring tools.

8.       Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.

9.       Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business process.

IV.               

QUALIFICATION

4.1   Educational/License/Certification

·       Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree

4.2   Experience

·       At least 6 months to 1 year of sales or marketing experience

4.3   Skills

·       A team player with a customer – oriented approach

·       Outstanding communication and interpersonal abilities

·       With sales and/or marketing experience or another similar role

·       Knowledge of marketing techniques and principles

·       Basic understanding of market research techniques, statistical and data analysis methods

·       Excellent knowledge of MS Office1

4.4   Others

·       Amendable to attend events around Cebu City or Visayas area

·       Amendable to work on Saturday and Sunday (if an event falls on weekend)

·       Amendable to render overtime (if an event last beyond office hours)

·       Willing to be handle other roles such as customer care assistant and other roles related to sales and marketing

What We Offer?

· Competitive Salary Rate

· Company Incentives

· Divisional Incentives

· Performance Incentives

· Perfect Attendance Incentive

· Paid Trainings

· HMO Card upon regularization.

· Positive workplace culture

· Growth and advancement within the company

· Company-sponsored social events and team-building activities

• Develop and implement sales strategies, including setting sales targets in order to maximize company sales and client loyalty
• Develop and implement strategies to promote company services
• Generate sales and client growth
• Direct the development and implementation of strategies to build and maintain an organization's image and reputation with its stakeholders
• Develop marketing plans which detail activities to meet organizational objectives
• Market the company brand through advertising, and public relations activities
• Promote and demonstrate Company policies, values and ethos.

• Bachelor’s degree
• 3-5 years’ work experience in marketing and sales industry (preferred in manufacturing service industries but no essential)
• MS Office and Computer skills
• Marketing Strategy Experience
• Client Database and essential contacts
• Strong analytical, organizational, and creative thinking skills
• Other relevant marketing experience
• Excellent English communication

The Sales Specialist are the client’s primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.

III. DUTIES AND RESPONSIBILITIES

1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.

2. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.

3. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.

4. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.

5. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.

IV. QUALIFICATION

Graduate of any Business, Marketing, Entrepreneurship courses or other equivalent.

Background with customer service or sales is a plus.

Typing Speed of 40 words-per-minute with 95% accuracy,

Good verbal and written communication skills,

Customer service oriented and keen to details.

Must be willing to undergo training.

Must be willing to work onsite in Cebu City

Company Name: IPASS Business Processing Services Inc.

Set Up: Day Shift - Office Based - Full Time

Work Location:UnitG-14 Sampaguita Suites 4J Bldg General Maxilom Avenue, Cebu City

Job Types: Full-time,

Salary: From Php15000 per month

Benefits:

Company events

Opportunities for promotion

Paid training

Promotion to permanent employee

Schedule:

10 hour shift

Day shift

Monday to Friday

Supplemental pay types:

13th month salary

Commission pay

Overtime pay

Performance bonus

Sales: 6 months to 1 year (Preferred)

Customer service: 6 months to 1 year (Preferred)

DISCLAIMER: This job posting is intended for the active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Develop and maintain relationships with new and existing clients
• Generate new leads through networking, cold-calling, and other means
• Implement sales strategies to increase revenue and exceed sales targets.
• Collaborate with the team to identify new market opportunities and establish sales strategies.
• Conduct customer presentations, negotiate terms, and close deals.
• Maintain accurate and up-to-date records of sales activities and customer interactions.
• Provide feedback on market trends, customer needs, and competitor activities to help the team stay ahead of the game.

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Proven track record of successful B2B sales experience
• Proficiency in Google Workspace/MS Office and CRM software such as Hubspot, Salesforce, etc. is a must
• Excellent communication, negotiation, and presentation skills.
• Strong customer service orientation and a passion for providing quality service.
• Thorough understanding of the end-to-end sales process from generating leads to closing deals
• Ability to think creatively and adapt to changing market conditions.

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

bout the job:

We are seeking a proactive and dynamic Sales Representative to oversee the Southeast Asia market (excluding China) for our plastics trading business. As a key member of our team, you will focus on expanding our customer base, promoting our raw materials to plastics factories, and contributing to the growth of our business.

Duties and Responsibilities:

• Identify and cultivate new leads and customers within the Southeast Asia market, including Philippines, Thailand, Vietnam, India, Malaysia, Indonesia, Korea, and Japan.
• Prepare and send offers to customers, negotiating deals, and ensuring timely confirmation of agreements.
• Work closely with the Sales team by offering materials from our stock to customers, with a primary focus on lower-end 'scrap' and 'B grade' materials suitable for recycling and plastics factories.
• Provide a summary list of potential customers and update the team on the progress of ongoing deals.
• Utilize a laptop/computer and WhatsApp for effective communication and coordination with team members, particularly the General Manager and other Sales Representatives.
• Collaborate with suppliers by working on the sales side, focusing on material offerings and customer interactions.

• With at least 3-4 years of previous experience in sales, particularly in the plastics/polymers industry and recycling industry, is preferred but not mandatory. We are open to training a candidate with a strong willingness to learn.
• With some experience in raw commodities trade or any similar industry including but not limited to Supply Chain and Logistics, International Trade and Export/Import, Manufacturing and Production, Commodity Brokerage, Renewable Energy, Agriculture and Agribusiness, and Environmental and Carbon Trading.
• Strong communication and negotiation skills to successfully handle customer interactions.
• Proven ability to work independently and meet sales targets.

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Champion of Discipline Process and provides guidance to Supervisors and Management Team in handling employee cases.  
• Implements and administers Company-wide programs, events, activities such as Community, CSR, Wellness Programs and Communications Programs including Town Hall Meetings, Kamustahan, Skip Level Meetings, Coffee talks, etc.  
• Conducts regular employee sensing/pulsing and surveys.
• Provides information, guidance and direction on HR programs, processes, and procedures to employees and managers.
• Tracks and compiles issue logs, complaints and feedback to appropriate area and Management for action.  
• Drafts HR policy and programs.
• Responds to employee inquiries, questions, and concerns.
• Supports organizational and development efforts for all employees.
• Assists in Performance Management Process, Rewards and Recognition Programs.
• Handles Internal Communications of the Company thru the guidance from HRBP and HR Director using different platforms such as Email blasts, Intranet, TVS and bulletin boards

MINIMUM QUALIFICATIONS:

• Knowledge of Industrial Labor Laws and Human Resource Principles
• Excellent analytical skills
• Proficiency in Excel and MS Office.
• Knowledge in different Media platforms for Communications materials
• Fluent in both written and spoken Filipino and English
• Excellent interpersonal and social skills in various levels of the organization
• Ability to keep and maintain confidential information
• Adaptable to change
• Team player with passion for excellence
• Ability to effectively prioritize and execute tasks in a high-urgency environment
• Attention and keen to details
• Creative and engaging

Salary: P40,000 to P50,000 (Monthly Package)

Schedule: Monday – Friday (07:30 AM - 04:30 PM AEST)

What are we looking for?

Skills Required:

• Experience in administration, preferably in a sales, stock management and/or procurement capacity
• Experience in data entry, taking sales orders/ processing invoices, quotation
• Proficient knowledge using MS Office Tools (Word, Excel, PDF, PPT, Outlook)
• Ability to be flexible and innovative in a dynamic, smaller team environment Skills Possess professional communication and organisational skills, have a friendly, positive personality and customer-focused attitude
• Candidate with customer support experience are preferred

Nice to Have:

• Excellent analytical, problem solving and attention to detail attributes
• Proven ability to think independently and efficiently handle multiple tasks through to completion with required accuracy
• Record of successfully working collaboratively in a team setting

What will you do?

• Entering of Quotes and Sales Orders in the ERP system
• Client account management and liaison
• Overseeing the Range Plan and Pricing relevant to contract supply in the B2B ordering portal where applicable
• Enforcement/Management of contract pricing arrangements and periodic price reviews
• Expediting supply (order fulfillment) within contract terms
• In-house core stock management to meet major contract client KPI’s
• Be responsible for a number of house and/or contract client accounts. Interface with these clients will also include regular email contact and the nurturing of an ethical and productive working relationship within this portfolio
• Be able to broker highly demanding expectations from clients and manage the realities of the procurement cycle to match or exceed those expectations
• Demonstrate background in sales processing and use of quote/order/invoicing stock management/ERP systems
• Approval of alternate items for clients as required due to deletions or change in standards or suppliers (This process will/could involve internal liaison with company product specialists and Suppliers)
• Management and oversight of the B2B ordering portal for applicable clients that use this facility; requires the updating of Range Plans as they evolve and maintenance of contract pricing

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a fully owned Australian business independently operating for over 40 years with unmatched industry experience. They stock top quality brands that meet industry standards and backed with Australia’s best buying power to ensure value with no compromise on quality and that’s guaranteed. Their mission is to provide quality safety apparel and equipment that assists in the provision of a safe working environment that benefits employees, employers and their families.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other departments to improve overall customer experience
• Meet or exceed individual and team targets

• At least 6 months CSR experience Voice account 
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Sales Development Representative 2

Schedule: Monday- Friday 7:00 AM - 3:00 PM Pacific Standard Time Zone

Salary Range: $800 - $1,500

Responsibilities:

• Reach out to potential leads and assist them in the registration process using the provided script.
• Daily contact with leads on the assigned list, with a goal of making 75-100 calls per day.
• Diligently update HubSpot records with notes related to lead interactions.
• Communicate with other team members through Slack for questions or clarifications regarding the sales process.

• Minimum of 3 years of experience in a similar role.
• Above-average to excellent communication skills; a minor accent is acceptable.
• Proficiency in using HubSpot, Slack, Google Workspace, and Office 365.
• Comfortable making 75-100 calls daily to potential leads.
• Adept at conducting video calls with clients for feedback and practice simulations.
• Highly dedicated to adhering to the provided script during interactions with leads.
• Preferred candidates will have experience in the insurance or financial services industry, including credit cards, insurance, banking, mortgages, or real estate, to ensure familiarity with product vocabulary and workflow.

Job Description

• Ensure customer satisfaction and provide customer support.

• Responding promptly to customer inquiries.

• Providing feedback on the efficiency of the customer service process.

• Maintaining a positive, empathetic, and professional attitude toward customers always.

• Tapped warm leads

• Goal to have at least 3 conversations/appointment per day

Job Qualifications

• With 1 year to 3 years experience of International Voice Account

• At least 1 year experience of B2B sales experience in a BPO Setting

• At least 2 to 3 years experience of B2C sales experience BPO Setting

• Excellent Communication skills.

• Willing to start immediately.

• Willing to work on-site.

• Flexible shifting schedule

Schedule

• US/Graveyard Shift

• Monday to Friday

• Weekends Off

• Willing to work in Ortigas, Pasig

Benefits

• Php 33,000 to Php 39,000 total package

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: Sales & Operations Planning Coordinator

Salary Range: $900-1500/month

Schedule: TBC

We are seeking a detail-oriented and organized individual to fill the role of Sales and Operations Planning Coordinator. The successful candidate will play a crucial role in ensuring seamless coordination between sales and operations teams, optimizing inventory management, and contributing to the overall efficiency of our supply chain processes.

Main Responsibilities:

Demand Planning:

• Collaborate with sales teams to gather accurate and timely demand forecasts.
• Analyze historical sales data and market trends to make informed demand projections.

Inventory Management:

• Develop and maintain inventory plans to ensure optimal stock levels.
• Coordinate with the operations team to manage stock replenishments and minimize excess inventory.

Communication and Collaboration:

• Act as a liaison between the sales, commerce, and operations teams to facilitate effective communication and collaboration.
• Participate in cross-functional meetings to align strategies and resolve any discrepancies.

Process Improvement:

• Identify areas for process optimization within the sales and operations planning cycle.
• Propose and implement enhancements to increase efficiency and accuracy.

Requirements:

• Bachelor's degree in Business, Supply Chain Management, or a related field.
• At least 2 years of experience in sales and operations planning or a related role.
• Proven experience in sales and operations planning, demand forecasting, and inventory management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in using planning and ERP software.

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

Position : Executive Assistant

Work Hours (Client) : Monday to Friday; 8am to 5pm (sometimes could be 9am to 6pm)

Occasional Saturdays may be required.

Additional OT may be required to meet project/assignment deadlines.

Pay Range : $1000-$1300/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Luxury furniture/home decor company based out of Toronto Ontario, and have been in business since 1919. 

Our company predominately works with the Interior Designer, Builder and Architect community, and serves the end user through this network of trade.

Our business consists of 5 different banners, Elte Furniture/Accessories, Elte Rugs, Mkt (pronounced Market), Ginger's, B&B Italia/Max Alto + Cassina, each of these banners consists of their own showrooms within the toronto area.

Today 90% of our business is done within the Toronto, we will serve clients in other markets predominately in the US and the Caribbean region in a situation where a Toronto based client owns multiple homes. However it is our aspiration in the next few years to expand our operations into the US through a direct sale model

Duties and Responsibilities:

• Expert in calendar management
• Ability to draft and organize email responses.
• Ability to understand and turn email responses into tangible tasks, and delegate as appropriate.
• Handle incoming calls and correspondence, directing inquiries as appropriate.
• Prepare and edit memos, emails, announcements, presentations, and other documents as appropriate.
• Arrange and coordinate meetings, and events, including preparing agendas and minutes
• Attend meetings to take detailed minutes, and follow up on action items.
• Assist in direct support of six director-level reports.
• Facilitate internal communication within teams
• Support Sales and marketing initiatives, projects, presentations
• Collaborate with sales teams to compile and analyze sales reports and data
• Assist in the development and implementation of marketing strategies
• Coordinate and manage client meetings, including preparation of meeting material
• Maintain inbox, and OneDrive organization to ensure proper filing for accuracy + confidentiality
• Process invoices, expense reports, and other basic accounting functions
• Identify opportunities for process improvement within the department and company
• Stay updated with industry trends to provide insights for sales and marketing strategies.
• Handles special administrative projects and work overflow as required.
• Minor personal task delegation to ensure the VP can focus on business-critical priorities.
• Appointment Management
• Light personal email correspondence
  

Minimum Requirements:

• At least 5-7 years of experience as an Executive Assistant with experience working with Sales team in a B2B or B2C sales environment (must reflect on resume)
• Proficiency with Microsoft Suite, Outlook, Word, Excel, Powerpoint, Teams
• Proficiency with Salesforce CRM Tool, particularly with Sales Cloud
• Experience supporting NA based Executive Teams (more than 1 Person)
• Experience supporting a team
• Proficiency in Excel formulas, pivot tables, data analytics
• Experience leveraging AI tools such as ChatGPT, and DALL.E to work effectively.
• Ability to build/customize GPTs
• Understanding of how to leverage different pre-built GPTs
• How to optimize AI Usage
• Experience with Project Management Tools such as Asana, Trello, Monday
• Knowledge and understanding of how to read and analyze financial reporting, including PnL + Balance Sheet
• Ability to learn additional industry-relevant software and tools (Storis)
• Ability to troubleshoot basic technology issues.
• Experience building presentation decks that are internal and external facing
• Resourceful and fast learner
• Able to respect confidentiality and a high level of discretion.
• Flexible to adapt to changing priorities and business needs
• Exceptional organization and time-management skills
• Strong written and verbal communication skills, as an individual could/will be client-facing.
• Experience working in a sales/retail environment prior to becoming an EA would be an asset.

Technology Requirements

• Have their own PC or Laptop
• RAM Min – 8GB (16GB Recommended)
• Core I5 or better Processor
• Access to own reliable high speed internet

1. 3-5 year-experience in selling various Japanese ingredients and food products to

restaurants, Hotels and other institutions.

2. With strong communication skills and public relations abilities.

3. Can manage and maintain existing accounts and ability to expand customer base

by designing and aggressively implementing strategic sales plans to maintain the

company’s strong presence in the market.

4. Monitor the performance of the sales team.

5. Build and promote strong, long-lasting customer relationships by constantly

communicating with them and occasional visitations to understand their needs.

6. Identify and set sales goals, prepare sales reports and forecasts.

7. Motivate and train sales team.

8. Willing to work flexible hours occasionally.

9. Has a passion for cooking good taste for food and can cook and demonstrate

how to cook dishes in our you tube studio

10. Willing to work from Monday to Saturday, excluding holidays.

Preferably Marketing Graduate with 3-5 years experience in Sales

• Training & Development

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• 6 mos - 1-year BPO Healthcare Experience related to any Health Programs   
• Good to excellent communications (both verbal & written) and detail oriented
• Ability to multitask (taking in calls and responding to email
• Organized and keen attention to details
• Problem-Solving Skills - Being able to analyze situations and find solutions to customer efficiently
• Adaptability - adapt to different customer personalities and scenarios
• Time Management - ability to handle multiple tasks efficiently and prioritize customer needs

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Generate new accounts.

• Handle the entire sales cycle, from lead generation to order closure and payment realization.

• Assist the company with daily sales and marketing tasks
• Developing the marketing plans and strategies
• Conduct pre selling activities prospecting
• On site presentation and meetings
• Be involve in pre- to post –sales activities

• Candidate must possess a Bachelor's degree in MARKETING or any related

• A minimum of One (1) year working experience is required in this field.
• But fresh graduates are welcome to apply

• Fluent in English with good writing skills.

Working Schedule:

• 8hrs duty

• Monday to Saturday
• Holiday
• Weekends

Deployment:
Rufino Pacific Tower Ayala Avenue Makati City

• 18,000-23,000/month
• 15SL/15VL upon regularization
• Medical Reimbursement
• Sales Incentive
• Commission if monthly quota is met
• Holiday Pay
• 13th month pay
• Mandated Government Benefits
  

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: Sales Representative

Salary range: 800-1000 USD/month plus commissions

Schedule: M-F 8AM-5PM EST

ABOUT THE COMPANY

Brio Commerce is a Shopify app company that helps entrepreneurs boost their sales online.

Responsibilities:

● Portraying a positive company image and engaging in professional and friendly           communications with customers via call/email/chat.

●   Actively listening to customer needs and inquiries to determine appropriate service actions

●   Provide 5-star service to our clients.

●   Thrive in a fast-paced, high-volume environment.

●   Be proficient with technology.

●  Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.

●  Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.

●  Uses various software applications such as spreadsheets, field and work management, CRM, and scheduling software to enter, edit, and/or format data and/or reports.

●  Leading consumer research to identify how our solutions meet needs

●  Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets

●   Manage and maintain a pipeline of interested prospects and engage executives for next steps

●   Identify best practices to refine the company’s lead generation playbook

●   A minimum of 2-4 years of sales experience.

●   Degree in Computer Science, Information Technology or equivalent experience

●   Experience in the Shopify platform and eCommerce in general.

●      Proficient in Microsoft Tools and Google Suite

●   Strong communication skills via phone and email.

●   Be proficient with technology.

●   Proven creative problem-solving approach and strong analytical skills

●   Strong desire and ability to move up within a sales organization

●   Excellent oral & written communication skills (English language)

●   Excellent organizational and interpersonal skills and has great attention to detail.

●   Ability to multitask and meet deadlines.

●   Ability to work in a team environment and take direction from management and supervisors, requires minimal supervision.

●   Proven track record in achieving customer satisfaction goals.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Business Development Representative

Working Hours: Monday to Friday 9am to 5pm EST 

Monday to Friday 10pm to 6am PHT

Salary Range: up to 1,200 USD/month

Holidays: TBD

About the company: 

A third-party logistics company catering to ecommerce brands across various sectors.

About the role:

As a Business Development Representative, you will play a critical role in our growth and client acquisition strategy. Your primary responsibility will be to initiate contact with potential clients, understand their logistics needs, and determine if they are a good fit for our services. You will use a mix of outreach strategies including phone calls, emails, LinkedIn, Instagram, and other platforms to engage with leads provided by the company.

Duties and Responsibilities:

• Conduct high-volume prospecting to qualify leads through calls, emails, and social media.
• Work closely with the sales team to develop and execute targeted outreach strategies.
• Schedule and conduct preliminary meetings with potential clients to assess their needs and the suitability of the company's services.
• Maintain accurate and up-to-date records of all interactions with prospects in our CRM system.
• Collaborate with the marketing team to align outreach with ongoing marketing campaigns and strategies.
• Stay abreast of industry trends and competitor offerings to effectively position the company's business in the market.

• Minimum of 2 years of experience in sales, preferably with a focus on outbound sales and cold-calling.
• Proven track record of achieving sales quotas and targets.
• Experience with Apollo.io is an asset.
• Experience in the ecommerce or logistics industry is an advantage.
• Excellent communication skills, both written and spoken, in English.
• Highly organized and methodical in managing your sales pipeline.
• Proficient in using technology and software tools for sales, including CRM systems and marketing automation platforms.
• Ability to work independently in a fully remote setting.

• Perform outbound cold calls to food panda vendors and riders to promote and sell products and services
• Answer inbound calls from prospective customers (if possible)
• Explain product benefits based on spiel provided by food panda
• Recommended loan products or services according to the customer's needs
• Deal with complaints and address customer concerns (can be discussed)
• Keep track of customers that have been contacted in the future (Reports)
• Follow-up on previous customers for potential conversion
• Go the "extra mile" to meet certain target
• Follow data sharing and retention policy as provided by Food Panda

• 1 to 2 yrs. experience as telemarketer or similar sales/customer service role in a BPO company
• Proven track record of successfully meeting sales targets preferably over the phone
• Knowledge and experience in financial products and loans is a plus
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results oriented
• Patient, professional and must be able to handle customer rejection

Salary:

• 20,000.00/month

• With internet allowance

• With load allowance
• 13th month pay
• Holiday Pay
• Mandated Government Benefits

Contract:

• 3months only
• Can be extend up to 6months to Regularization (depends on your performance)

Reporting Area:

• 5th Avenue, Bonifacio Global City, Taguig, Metro Manila.