Total 58 Senior Executive sales support specialist job vacancies in Makati City

Reporting Line

• Senior LMS Engagement Manager

Primary Responsibilities    

• Works with the global training team and business IT team in rolling out global training products across the affiliates
• Assists with the ad-hoc projects from the business IT team
• Collaborates with other teams including external vendors to ensure quick resolution of the user problems
• Provides end to end solution for cases raised by the affiliates
• Provides knowledge and expertise (Subject Matter Expert) about the process and functionality of the business application.
• Trains and gives support to end users of the business application
• Conducts incident evaluation, replication of issue, gather essential information and include checking and trouble-shooting steps when escalating to other teams.
• Prepares weekly and/or monthly reports to Management and/or Stakeholders on summary of application activities, highlights and statistics

Specific Responsibilities   

• Performs the tasks in rolling out global training product in the business application
• Recommends solutions in implementing training products and ad-hoc projects
• Review of ticket life cycle, follow up to end-users or technical team whenever necessary
• Monitoring and tracking of cases for appropriate escalation and follow-up and update end-users
• Keep track of known solutions, establish and develop application knowledge database and use findings to reply to end-users
• Keep track of business operations documentations to ensure clear identification of business issues
• Provides assistance to team member’s questions and problems, and reviews team member’s work for quality and guideline compliance
• Documents resolutions, create work instructions and identify feature improvement on the application or on the process to improve customer satisfaction
• Participates on business application’s meetings and trainings

Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Sales Executive you will be responsible for:

• Generating sales via phone, sms and email while providing an excellent level of service
• Establish rapport with potential clients and identify their needs and pitch them the appropriate conveyancing service
• Manage and maintain a pipeline of leads and opportunities
• Taking accountability for issue resolution and escalating problems where needed
• Achieving individual KPI targets 
• Maintaining a strong communication performance culture amongst the team and ensuring team targets are achieved
• Demonstrating you live and breathe our values and behaviors
• Continuously looking for ways to improve the customer experience

As a Sales Executive, you will:

• Develop and maintain extensive product knowledge to effectively present our offerings to potential clients
• Conduct market research, identify trends, and generate quality leads
• Proactively reach out to businesses, build relationships, and provide exceptional customer service
• Negotiate and close deals, ensuring mutually beneficial outcomes
• Develop and implement effective sales strategies to meet and exceed targets
• Monitor market conditions and competitor activities to identify new opportunities
• Provide regular updates on sales activities, pipeline, and forecasts to management

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Software Engineer you could work with bleeding edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, interacting with engineering groups and training clients on applications.

What you will be doing:

• Designing, programming, debugging and modifying software enhancements.

• Interacting with product managers and users to define requirements and modifications.

• Participating in software design meetings to determine technical requirements.

• Working with internal Client Training, Client Relationship and Sales teams.

What you will need:

• At least 8 years of working experience (development and support) with Java and SpringBoot

• Willingness to undertake On-Call and Production support responsibilities.

• Payments Knowledge

• Experience working with Apache Tomcat application server or similar

• Experience working on Linux servers

• Knowledge of MS SQL

• Technical skills --Java, API’s (SOAP and REST) , Basics of Microservice , Spring boot.

• front end technologies like –HTML, Java Script, XSL, XML, JSON,

• Swagger Knowledge

• SOAP UI/Postman

• Apache Kafka

• Experience with end-to-end systems development life cycles and standards. Knowledge of financial industry practices, regulations and operations.

• Fluency in sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines.

What we offer you:

• Competitive salary and attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
• Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Create and update SOP/DTP of current and new processes.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
• Lead and support key projects, audit reviews, activities, and documentation.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.

This role is responsible for designing and delivering insightful, moderately complex analyses and reports to empower business partners across the enterprise. The ideal candidate is highly skilled in data acquisition, processing, visualization, and automation enabling them to provide actionable insights that drive data-informed decision-making. Their work will directly support the organization’s strategic goals, ensuring that stakeholders have the information needed to make effective and timely decisions.

• Perform data collection and management and ensure data integrity and readiness for analysis
• Support the reporting and analysis strategy
• Perform spend analysis and data modeling
• Perform and then provide analysis of process reports
• Perform analyses using large datasets and multiple data sources
• Define company data assets and manage and improve existing reporting systems
• Assist in preparing compliance-related reports and procedural documentation
• Develop custom reports for customers and provide management support
• Develop data reports and dashboard visualizations
• Develop, maintain, and innovate data dashboards visualization and applications
• Contribute to various and simultaneous process efficiency to streamline processes, improve customer experience, and increase productivity; produce data quality reports for decision making
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

The Senior Bids and Proposals Specialist assists the Team Lead in day-to-day operational management within the Bids and Proposals function. This includes involvement in strategy execution, working with major pursuits and proposal managers, and providing end-to-end proposal assistance, training, and guidance to junior team members.

• Lead / Assist on region-specific must win pursuits and manage complex compliance requirements
• Contribute to and lead Go /No Go and green light analysis / readiness to bid assessment in partnership with capture / bid managers; update CRM data as needed to maintain accuracy
• Contribute to pre-RFP proposal planning, Four Rules win strategy and message, and ensure client issues and discriminators in deliverables.
• Build positive relationships and support team formations on pursuits
• Contribute, write and edit key draft proposal content such as executive summaries or cover letters
• Develop content plan for proposal or provide templates to writing team with specific requirements/compliance or messaging guidance
• Facilitate and organize content for milestone and color reviews, manage recovery and implementation of comments and finalization of documents and compliance
• Collaborate with graphic designers on design and custom graphics or layout. Support final and edit layout in Word, InDesign, or other programs and follow branded templates and coordinate final production
• Conduct client or industry research as needed
• Serve as a champion for specific client/portfolio or sector of the business line and contribute to new content.
• Coordinate with subcontractors to gather data required and provide technical guidance
• Participate at pre-bid meetings with bid or capture manager to build knowledge or external relationships
• Apply technical knowledge and work with senior members of the team in managing complex pursuits and developing process improvement initiatives
• Assist the Team Lead in managing team workload and performing quality checks on output of junior members of the team prior to submission to stakeholders and clients
• Address critical and unique issues, identify risks, and propose ways to prevent occurrence of similar issues and concerns
• Lead and support key improvement projects and provide guidance and technical expertise to junior members of the team

• Help in the strategy (if required) for and execute all local paid online acquisition efforts including:

1. Facebook, Twitter, Instagram, Tik-Tok ads
2. Search engine marketing (SEM)
3. Google Display Network (GDN) and other Banner ads
4. Affiliates

• Collect data and track the performance of all marketing activities and channels against set KPIs (CPI, CPO, CPA, PPC etc.).
• Manage day to day workflow and setup for projects and campaigns across platformst.
• Regularly provide analysis on performance against forecasts and making adjustments as necessary to fulfil the set objectives.
• Serving clients for tasks such as performance media briefing, strategy planning, budget allocation, campaign analyses and quarterly business reviews.
• Spearheading relations with account team working on common accounts to ensure alignment with clients.
• Ability to troubleshoot technical issues on campaigns, especially conversion-oriented ones.
• Innovating to improve performance, growth and profitability across all channels.
• Keep up-to-date with market trends and come up with creative ideas that are one step ahead of the competition.
• Share best practices with peers within group.
• Accountability and full ownership for campaign performance and aligned KPIs.
• Training and mentoring executives to take up implementations across platforms.

This role involves managing the entire recruitment process for Early Careers requisitions, ensuring that the agreed business demands are met annually. As part of a virtual, global team, the role will collaborate with AECOM's regional Early Careers Talent Acquisition teams responsible for engaging and guiding all stakeholders through proactive, solution-focused approaches.

Responsibilities & Duties

End-to-End Recruitment:

• • Manage the full recruitment lifecycle for early career positions (internships, apprenticeships/cadetships, graduate roles), from job posting through onboarding.  Requisitions may be high in volume and fast paced at certain times.
  • Build excellent relationships with hiring managers to define their recruitment needs and candidate profiles.
  • Create and execute innovative sourcing strategies to attract diverse early career talent.
  • Work with regional TA Managers, Senior Early Careers TA Partners, and Hiring Managers to understand the workforce planning demand and requirements in each fiscal year.

Candidate Sourcing & Attraction:

• • Work in partnership with in-country TA Early Career teams to build upon existing strong relationships with universities, colleges, and industry bodies to create a sustainable pipeline of talent.
  • Leverage social media, job boards, LinkedIn, campus events, and career fairs to promote our brand and opportunities.
  • Implement the in-country TA Early Careers Teams recruitment strategies and organise career fairs.

Candidate Experience:

• • Provide an exceptional candidate experience, from initial outreach to offer acceptance, and assist our Pre-Hire Support Team during on boarding.
  • Ensure candidates are processed swiftly and kept engaged and informed throughout the recruitment process.

Diversity and Inclusion Initiatives:

• • Understand our global and regional EDI (Diversity, Equity, and Inclusion) TA goals and ensure recruiting efforts support diverse hiring goals the covers full representation of the market
  • Deliver on specific EDI initiatives that encourage underrepresented talent to apply, ensuring a fair and inclusive recruitment process.

Assessment a Selection:

• • Become familiar with and oversee the delivery of the assessment process for early careers candidates; this includes screening questions, our situational judgement test, and business competency interviews based on selection criteria.
  • Coordinate and facilitate interviews, partnering with hiring managers to ensure the right cultural and skills fit.

Data Tracking & Reporting:

• • Maintain accurate records of candidates and recruitment metrics using Smart Recruiters Applicant Tracking Systems (ATS).
  • Provide regular updates to the team on progress, hiring targets, and key metrics.

Employer Branding:

• • Support the marketing and employer branding teams, and our in-country Early Careers TA teams to enhance the company's employer brand on campuses and across digital channels, specifically in the candidate attraction phase This includes the use of content developed by in-country teams specifically for AECOM early careers (careers site, brochures, and events postcards as examples).

General

• • Escalate issues and recommend resolutions to the Team Lead for timely resolution. May support junior members of the team in addressing routine issues within the assigned processes.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
  • Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
  • Identify areas for improvement to drive excellence in the end-to-end Early Careers recruitment and onboarding cycle.
  • Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensuring the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralised content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution

Job Summary

As a Senior Associate, Sales Operations you should be a highly organised and detail-oriented individual. In this role, you will provide essential administrative and technical support to the Sales Operations team, ensuring smooth workflows and accurate data management. You will be responsible for a variety of tasks, including data analysis, reporting, process and governance improvement plans. Under the stewardship of the Global Head, Sales Operations, you will work directly/indirectly with wider Commercial Team and all Chief Commercial Officers (CCOs) to ensure the planning, organising, and in support of all aspects of the commercial business, ensuring efficient operations, profitability, and in line with all strategic objectives.

Responsibilities:

Operational Management:

• Support and all aspects of daily operations, including Transformational Deals, Business at Risk, Commercial Toolkits, budgeting, finance, human resources, marketing, and sales.
• Support efficient resource allocation and cost control.
• Support the Implementation and improve operational processes to optimise performance and minimise risks.

Financial Management:

• Support the development and management of the department's budgets
• Track and analyse financial performance metrics.
• Identify and implement cost-saving initiatives.
• Ensure accurate financial reporting and compliance with regulations.

Relationship Management:

• Build and maintain strong relationships with internal stakeholders (senior management, wider commercial team, CCOs, CCO Support).

Problem-Solving & Decision-Making:

• Analyse complex problems and identify effective solutions.
• Make timely and well-informed recommendations based on data and analysis to Group Head
• Adapt to changing market conditions and implement necessary adjustments

Content Creation and Curation:

• Work with Marketing teams to create high-quality content like sales presentations, product demos, and training

Reporting & Analysis:

• Generate basic sales reports using OneView data and other tools.
• Assist with creating custom reports as needed for the team
• Analyse basic sales data to identify trends and patterns.
• Present findings to the Sales Operations team and other stakeholders.

Process Improvement:

• Identify opportunities to streamline current processes within Sales Operations.
• Document existing processes and procedures.
• Assist with implementing process improvements and updates.
• Support team members with learning and adapting to new processes.

Additional Responsibilities:

• Stay up-to-date on basic sales operations principles and best practices.
• Proactively identify and resolve potential issues related to data or processes.
• Be willing to learn new skills and take on additional responsibilities as needed.
• Maintain a positive and collaborative attitude within the team

Skills & Competencies

Commercial Skills

• Ability to build effective relationships
• Knowledge of IQ-EQ product offering
• Executive Connectivity
• Political Acumen
• Ability to identify and exploit new opportunities

Soft / interpersonal Skills

• Excellent communication skills
• Advanced negotiation skills
• Ability to collaborate with colleagues
• Good planning and organisational skills
• Copes well under pressure and possesses resilience
• Networking skills
• Results driven
• Adaptability and flexibility
• Presentation and negotiation skills
• Creativity and problem solving
• Initiative, drive and enthusiasm

Technical Skills

• Strong budget management and reporting skills
• Financial Acumen – ability to interpret statistics and financial data
• Analytical skills with Strong attention to details
• Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Accurate Minutes and Action recording from meetings

Group Skills

• • Integrity and professionalism
  • Compliance and conduct awareness
  • Familiar with Corporate Governance framework

Job Brief:

The role is responsible for delivering a strong candidate flow to meet company requisitions, supporting the development of recruitment plans and strategies, and performing talent acquisition activities in compliance with relevant regulations, policies, and procedures. The role will primarily focus on positions within the ANZ regions.

Responsibilities & Duties

• Perform talent acquisition activities for the assigned region, including managing simple to complex requisitions, while maintaining a consistent and positive experience for both candidates and stakeholders.
• Leverage talent acquisition expertise to maintain the TA lifecycle and develop a strong and healthy candidate pipeline.
• Perform data gathering activities and develop relevant market scans and talent maps for recruitment strategy planning.
• Provide key updates to operations stakeholders on requisition status, timelines, and projects/hiring plans as needed. Leverage stakeholder feedback and other resources to improve processes, enhance the client experience, and increase productivity.
• Participate in recruitment meetings with recruitment partners to identify requisition requirements, and support in creating sourcing strategies in alignment with company standards and practices.
• Maintain recruitment data and perform data management activities to ensure the accuracy of information in the company’s applicant tracking system (Smart Recruiters), supporting reporting needs.
• Escalate issues and recommend resolutions to the Team Lead. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

Position Type :

Type Of Hire :

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

This sales engineering role is the heartbeat of all core banking sales opportunities in Asia Pacific. Working with the one of the largest and most mature fintech companies globally, you will have unparalleled access to intelligence, people and technology to shape industry leading sales propositions across 100+ countries, specifically related to Core Banking. We are looking for an ambitious change agent, to primarily serve our growing Asia Pacific business.

About the team:

• This sales engineering team manages all Core Banking opportunities across International Markets. Our mission is to take all stakeholders on a compelling and exciting journey towards new, sustainable and profitable business for FIS and the prospect. 

What you will be doing:

• At the forefront of positioning FIS Solutions and Services to our existing clients and new prospects by applying a consultative selling approach

• At the core of shaping the overall proposition with the sales team, including liaison with finance, legal, product, delivery and support teams

• Listening, diligently, to our prospects' current challenges and requirements

• Translating these into solutions and building a benefits case and value proposition, by using FIS Solutions and Services during the Rfx process

• Leading prospect workshops, demoing our capabilities and Proof of Concepts

• Leveraging your market insights and detailed knowledge of the FIS Solutions to support product teams by providing feedback to drive the future roadmap and product strategy

• Continually supporting the enhancement of our go to market propositions, to ensure we remain highly competitive

• Be an authority /trusted advisor internally and externally on core banking

• Building FIS brand awareness and credibility, always

• Growing your credibility, charisma and career, always

What you bring:

• Presence, charisma and grit; the drive to be successful

• Experience working at a Consultancy firm, a Vendor (like FIS), a Bank or a Core Banking Fintech (minimum 8 years in core banking)

• Excellent verbal and written communication and presentation skills with a focus on consultative value-based selling

• An ability to lead conversations with internal and external senior stakeholders and drive outcomes

• An ability to create various artifacts related to sales collateral with aesthetic brilliance 

• Pre-Sales experience in some capacity

• Fluency in a local language such as Thai or Filipo and English to a good level

• Core Banking domain and industry knowledge

Added bonus if you have:

• Experience outside the Asia market. Whilst this role is predominantly focussed on the Asia Market there are significant opportunities across International Markets to get involved in

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• An engaging and rewarding experience

• Opportunities drive innovation

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Flexible working and travel opportunities

• Time to invest in your community

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

We are looking for a DevOps Middleware Engineer for a team of motivated, enthusiastic and committed colleagues who always take the time to look at complex issues from all sides, who together master the challenges of day-to-day business, and who make the job of "running the bank" in Avaloq a success.
On our way to the cloud, we are providing an ever-increasing range of microservices to best combine availability and scalability.

Your key tasks

• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure, and the private cloud of our service provider.
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.
• Assumption of tasks within the ITSM lifecycle, especially in performance, service, change, asset, incident, and problem management.
• Participation in on-call duties.
• Administration and configuration of web application server
• Coding of automation and monitoring scripts
• Infrastructure as Code (IaC) with Terraform to ensure efficient and scalable deployment processes
• Issues investigation and troubleshooting
• Contribution to the design, technical documentation, implementation, and administration of enterprise applications
• Middleware refreshment and patching
• Collaboration with specialists of different areas for the implementation of cross-domain activities
• Ticket management (L2/L3 support) in collaboration with our strategic 3rd party suppliers
• On-call service (7x24) and early/late shifts

The Database Competence Center is covering all DBA technologies. We are responsible for the 24 x 7 operations for major regional and global banks.

Your key tasks 

• Create and maintain all databases required for development, testing, education and production usage on different Unix and Linux platforms
• Perform the capacity planning required to create and maintain the databases.
• Perform ongoing tuning of the database instances.
• Install & evaluate new versions of the Oracle RDBMS and its tools and any other tools that access the Oracle database.
• Plan and implement backup and recovery of the Oracle database.
• Control migrations of programs, database changes, reference data changes and menu changes through the development life cycle.
• Implement and enforce security for all Oracle Databases.
• Perform database re-organisations as required to assist performance and ensure maximum uptime of the database.
• Put standards in place to ensure that all application design and code is produced with proper integrity, security and performance.
• Support and perform the migration into the Oracle Cloud and other cloud providers
• Provide technical support to application development teams.
• Assist with impact analysis of any changes made to the database objects.
• Troubleshoot with problems regarding the databases, applications and development tools.
• Ensure all relevant support documentation is up to date and ready for review and audit.
• Declaration of infrastructure components in Terraform for Oracle, GPC, AWS, MS Azure and the private cloud of our service provider
• Use of current technologies and tools for continuous improvement and automation of system operation.
• Set-up, operation, monitoring and maintenance of the systems for the realization of the offered services.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Client Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

Senior Dispute Support are responsible for facilitating the research and resolution of simple dispute claims and over time and through on-the-job experience, acquiring the skills and knowledge required to manage more complex dispute related work. The position is responsible for processing basic disputes for Prepaid, Debit or Regionals on behalf of Global Dispute Processing clients.  Working primarily fraud cases, they will learn systems and dispute processes.

Essential Functions

• Review evidence or case presented and leveraging Network (Visa, MasterCard, Regional Network, etc.) dispute resolution management rules to determine the validity of each claim and its potential for recovery

• Utilize Network dispute process to attempt recovery on behalf of Visa Global Dispute Clients, ensuring that disputes are submitted in accordance with Network Operating Regulations, and that all required evidentiary and technical conditions and requirements are met 

• When disputes are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and

  • Resolve the claim or counter-challenge the representment through Visa’s pre-arbitration, pre-compliance, arbitration, or compliance process or

  • Pass dispute to Global Dispute Client to decision

• Work and balance Incoming/Outgoing disputes with Visa DPS settlement and Network financial general ledger (Regional only)

• Communicate via email and phone to Visa Global Dispute Clients and Network associates as necessary

• Submissions without approval are capped at 1,000/2,500 USD per claim at the representative level

• Incumbent must make themselves available during core business hours

• Work off business hours as required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Responsibilities:

• Responsible for the preparation and timely submission of management reports including reviews and analysis.
• Extensive knowledge of Billing in a shared service setting, Accounts Receivable process and Payroll preferably within BPO setting
• Reviews, prepares, and posts journal vouchers related to payroll, AR and collections and ensures related party transactions are reconciled.
• Oversee client’s account reconciliation, revenue, cost allocations and monthly accruals.
• Comprehensive knowledge of regulatory reports and compliance with BIR and DOLE.

• Maintains payroll information by designing process, procedures and systems, directing the collection of data, calculation of statutory deductions.
• Maintaining payroll information data entry, collate and review payroll inputs and review calculation
• Assist with handling employee queries regarding payroll and other related matters
• Preparing reports that include summaries of earnings, tax deductions, leaves and non-taxable wages (payroll register).
• Contributes to team effort by accomplishing related results as needed, especially those that relates to audit and closing of books.
• Assist with other duties as required.

You will be part of a well-established international Information Security team focused on Offensive Security activities. As a Red Team Specialist, you will play a critical role in assessing and enhancing our organization's security defenses.

Your primary responsibility is to simulate attacks on the organization's systems, networks, and applications to identify vulnerabilities and weaknesses; document the findings, and work with stakeholders to ensure that any findings are understood and addressed. You will collaborate closely with other security professionals, including Blue team members (defenders) and Cyber Security Operations Center (CSOC) analysts. Together, you will strengthen the organization's security posture. Your role will contribute to the success of the team and will be reporting to the Head of InfoSec Assurance.

Your key tasks 

• Conduct Red team exercises to evaluate the effectiveness of security controls.
• Mimic real-world attacks to identify vulnerabilities and provide actionable recommendations.
• Carry out continuous implementation and testing sophisticated Tactics, Techniques, and Procedures (TTPs) to be engineered as part of the offensive knowledge base (KB).
• Design and implement advanced attack scenarios targeting modern computer networks and cloud environments.
• Contribute to the continuous improvement of the existing offensive knowledge base (KB).
• Execute testing, validation, and verification activities (e.g., field testing, performance testing, etc..) to evaluate and certify the effectiveness and stability of engineered capabilities.
• Collaborate with Blue team members and CSOC team to improve detection and response capabilities.
• Produce reports documenting findings and present them to stakeholders.
• Coordinating the engagement of specialized external companies for penetration tests when these activities cannot be carried out by internal personnel.
• Stay up-to-date with the latest attack techniques and security trends.

What does the Senior Data & Analytics BI Development Specialist opportunity look like for you?

You will play a pivotal role in the development and maintenance of interactive client, investor and operational team facing dashboards using Tableau, Power BI and other visual analytics tools. You will work closely with clients and senior stakeholders to capture their BI requirements, conduct data analysis using SQL, Python (or other open-source languages), and visualise the insights in an impactful manner.

Tasks (what does the role do on a day-to-day basis)

• Engaging with external clients, vendors, project reps, internal stakeholders from operations as well as client services teams to understand their analytics and dashboard requirements and interpret them into technical specifications
• Creating and maintaining high-level database and model architecture of the BI solution recommending best practice
• Conducting in-depth exploratory data analysis and define business critical features
• Working with key teams within Group Technology to get appropriate access and infrastructure setup to develop advanced visualisations (BI dashboards)
• Creating and optimize SQL Server stored procedures, views, queries as well as queries from multiple data sources to efficiently and effectively retrieve data from databases, employing the fundamentals of dimensional data modelling
• Designing and creating advanced and robust Data Solutions to develop best practice data warehouse solutions that support business analytics asks
• Creating, maintaining and document the different analytics solution processes created per project worked on
• Resolving IT and Data Issues. When database issues arise or support requests come in through Azure DevOps or the help desk, BI Developers are expected to work to resolve these problems. This requires a good understanding of legacy solutions and issues.
• Ensuring updates to Azure DevOps items, help desk tickets and work in progress are well communicated and escalations regarding the support being provided is kept to a minimum

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

What you will be doing:

• Provides in-depth product support to FIS clients by resolving incoming inquiries via phone, email or support tickets.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• Client relationship management.

What you will need:

• At least 10 years of application support experience in a banking or financing software.

• Knowledge in Leasing and Lending application configuration is a big plus.

• Experience in Software management, configuration, client deployment

• Strong analytical, organizational and time management skills

• The ability to work independently

• You are an excellent communicator and strong problem-solver

• Knowledge of FIS products a plus

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass