Total 1,198 Full-time senior manager job vacancies in The Philippines

The Office & Administration Manager will be responsible in providing support to the Center’s daily office operations, ensuring the smooth running of the office environment, managing administrative tasks, and supporting the needs of various departments as needed. The Office & Administration Manager will also aide in effectively managing and developing the Executive Support and Administration group to provide efficient, high-quality, administrative support to the Global leadership team. This position requires a high level of stakeholder management, organizational and communication skills as well as tact, integrity, professionalism, resourcefulness, ability to prioritize and multi-task, excellent communication skills and the highest degree of confidentiality.

Responsibilities and Duties:

• Managing day-to-day administrative tasks such as mail distribution, office supplies procurement, equipment maintenance, and office layout management.
• Overseeing the maintenance, security, and functionality of office facilities including managing leases, coordinating office space allocation, and ensuring a safe and productive work environment.
• Liaising with vendors and service providers for various office needs, including cleaning services, maintenance contractors, office supplies vendors, and equipment suppliers; Managing relationships with external service providers or vendors that support shared service center operations, such as software vendors or outsourcing partners.
• Managing the site's (facility/administration related) budget, expenses, and financial performance. This includes forecasting, budgeting, cost control, and ensuring that financial targets are met.
• Ensuring that the site operates in compliance with all health, safety, and environmental regulations and standards. This includes implementing safety protocols, conducting risk assessments, and promoting a culture of safety among employees.
• Provide support in organizing company events, meetings, and conferences including coordinating logistics, arranging catering, managing invitations, and overseeing event setup and cleanup.
• Managing office records, files, and documentation. Implementing systems for document storage, retrieval, and organization to ensure efficient information management.
• Overseeing IT-related tasks such as equipment setup, software installations, troubleshooting technical issues, and coordinating with IT support services. This includes ensuring that technology systems are maintained and upgraded as needed to support operations effectively. (working with Infosys and Local IT Specialist).
• Developing and implementing office policies and procedures to ensure consistency, efficiency, and compliance with organizational standards.
• Serving as a point of contact for employees regarding office-related inquiries, concerns, and requests. Fostering a positive work environment and addressing employee needs as they arise.
• Ensuring that shared service center operations comply with relevant regulations, policies, and industry standards. This includes managing risks related to data security, privacy, and regulatory compliance.
• Managing the site's supply chain activities, including procurement, inventory management, and logistics. This includes ensuring the availability of materials and resources needed for production or operations.
• Identifying and mitigating risks that may impact the site's operations or business continuity. This includes developing contingency plans, disaster recovery strategies, and crisis management protocols.
• Providing leadership support to the Executive Support and Administration team by aiding in creating, maintaining and executing policies and procedures aligned to running smooth stakeholder support operation.
• Will work with the senior manager and the team leaders to plan and execute strategy, expansion of scope and growing the support functions, portfolio and the number of executives being supported.
• Responsible for hiring staff and working closely with the transitions team for new roles and requirements.
• Managing and cultivating relations with all executives and stakeholders being supported by his/her assigned teams.
• Facilitating feedback gathering from executives and providing inputs to the team to improve performance.
• Resolving issues associated with expense reporting, travel planning, meeting planning and execution, calendar management, timecard submissions, purchase orders, special projects and other administrative tasks being supported by the team.
• Providing effective leadership to assigned staff members, ensuring all deadlines and deliverables are met with high quality and in a timely manner.
• Be able to manage a team to affect the best results and provide the best customer services for both internal and external customers.
• Define, measure and utilize metrics to improve performance of the team.
• Motivating team members to achieve their best.
• Discovering training needs and providing coaching as needed.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant working on API design and Development, API standards, Cloud deployment, Deployment of applications with PostgreSQL on cloud architecture standards for solution deployment

• Strong background with Java, API Designs, using Cloud Technologies

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

Added bonus if you have:

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

At Whizz, we're dedicated to revolutionizing transportation for delivery drivers, ensuring that everyone has access to reliable mobility solutions, irrespective of financial barriers. Our mission is to democratize access to vehicle ownership and financing, empowering drivers to achieve success in their delivery careers. We're committed to making transportation seamless and hassle-free, allowing drivers to focus on delivering top-quality service to their customers.

We are seeking a talented and results-driven CRM Marketing Manager to join our marketing team. If you're passionate about creating compelling customer engagement strategies and optimizing marketing funnels, we want to hear from you!

Responsibilities:

• Develop engaging and persuasive copy for email, SMS, and messenger marketing campaigns.
• Optimize and launch new acquisition funnels using Brevo, Make, and Zapier.
• Collaborate with AI tools, copywriters, and designers to create compelling images and GIFs for emails and messengers.
• Use Metabase and other analytical tools to interpret funnel performance, identify drop-off points, and suggest optimization strategies.
• Design and execute A/B tests to improve conversion rates.
• Produce detailed reports, extract insights from data and implement changes.
• Work closely with the sales team to develop content and tools that support the funnel and improve conversion rates.

• Minimum 2 years of experience as a CRM Marketing Manager or similar role.
• Proficiency in CRM systems (e.g., Brevo, Customer iO) and marketing automation tools (e.g., Make, Zapier).
• Strong data analysis skills and ability to generate reports using Metabase and Google Sheets/Slides.
• Experience with A/B testing and experimentation.
• Excellent copywriting skills with a focus on overcoming banner blindness.
• Understanding of content marketing and its role in driving acquisition.
• Familiarity with Agile marketing methodologies.
• Strong adaptability, business acumen, and results-driven mindset.
• Excellent English proficiency (C1+); French proficiency (B2+) is a plus.
• Bachelor's degree in Marketing or related field is preferred but not required.

Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together!

Send a cover letter and your CV to hr@getwhizz.com. The cover letter should explain why your experience and expertise will multiply business performance.

Provide technical leadership and guidance in the design and delivery of highly scalable fit-for-purpose customer engagement and back-office process solutions, architecture, technologies, and governance. Additionally, this role will lead the construction of a combined ecosystem of traditional on premise and cloud platforms.

Technologies Used

• Golang
• Python
• Postgresql
• AWS Cloud

• To assist the appointed Project Manager in managing the project inclusive of cost planning, consultant and contractor procurement, design management, construction management until project completion and handover.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Manage and oversight all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers.
• Aiding appointed Project Manager in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system frameworks.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Finance Manager

Location: Remote

Job Type: Full-time

Company Overview

Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $159/month rental subscriptions to independent delivery workers. In just two years, Whizz has grown rapidly, managing a fleet of 2,500 e-bikes primarily in New York and New Jersey, achieving a remarkable 250% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 90 people is expanding quickly.

Key Responsibilities

• Plan, Organize, and Execute Financial Tasks and Projects: The Finance Manager will be responsible for planning, organizing, and executing various financial tasks and projects that are critical to the company's operational and strategic objectives. This includes creating financial plans, managing financial risks, and ensuring that the financial operations align with the overall business goals.
• Provide and Interpret Financial Reports for Management: You will be tasked with preparing comprehensive financial reports and analyzing financial data to provide meaningful insights and recommendations to the managerial team. This involves interpreting financial information and trends to support decision-making and advising on possible courses of action to improve financial performance and operational efficiency.
• Manage the Preparation of the Company’s Budget: A key responsibility is to oversee the budgeting process, which includes developing the annual budget, monitoring expenses, and ensuring that the budget aligns with the company’s financial goals and strategies. This requires meticulous planning and coordination with various departments to compile and review budget proposals.
• Estimate Funds for Short and Long-Term Financial Objectives: You will be responsible for making accurate estimates of the funds required to meet both the short-term and long-term financial objectives of the company. This includes forecasting cash flows, identifying financial risks, and planning for capital expenditures and operational funding needs.
• Payroll accrual and payment: In this role, you will be responsible for accurately calculating and recording payroll accruals to ensure that all employee compensation and related expenses are properly accounted for in financial records. Additionally, you will oversee the timely and compliant disbursement of payroll payments, ensuring that all employees receive their correct compensation and that payroll processes align with regulatory requirements.

• Proven experience in a finance/accounting role 3+ years;
• Advanced Excel and Google Sheet skills: expertise in using advanced functions and formulas;
• Comprehensive understanding of QuickBooks Online, experience in managing company financials;
• Good understanding of accounting principles and financial regulations in the US (GAAP);
• Ability to support and collaborate with a finance team effectively;
• Readiness to work in a high-growth startup, with the ability to help build processes from scratch, not just maintain existing ones.

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunity to contribute to the finance function in a rapidly growing startup.
• Collaborative and innovative work environment.
• Potential for career growth and advancement within the company.

Join Whizz and play a crucial role in revolutionizing the e-bike/e-moped subscription industry while supporting the gig economy. We'd love to hear from you if you’re a finance professional passionate about driving growth and operational excellence.

Send your resume to recruiter1@getwhizz.com, pedal towards your success!

• Maintains overall receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational procedures.
• Strict implementation of Warehouse Standard Operating Procedures in terms of safety, government compliance, utilities, administration, documentation, and personnel management.
• Maintains optimal physical condition of warehouse, inspecting equipment, requesting repair and requisitions as needed.
• Controls inventory levels by conducting physical counts reconciling with inventory management systems and ensures inventory accuracy during receiving, storage, outbound and quality control.
• Complies on the set store key performance indicators (KPIs) by the management i.e., Cycle
• Count Compliance, Cycle Count Defect Rate, Partial Fulfillment, Vendor Fail Rate, Incident Rate, and KNOW App Compliance.
• Achieves operational and financial objectives by maintaining optimal and efficient operations
  (e.g. warehouse overhead, utilities, manpower, etc.).
• Adherence to the timely uploading of Sales Invoice of the direct delivery of suppliers for the timely processing of payment Finance to avoid non-delivery.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees planning, monitoring and appraising job results.
• Safeguards warehouse operations and contents by establishing and/or implementing security procedures and protocols.
• Produce reports and analysis regularly (e.g. IN/OUT status report, inventory report, etc.)
• Close cooperation with other cross-functional units to manage all warehouse relevant matters

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.

• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.

• Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.

• Maintains peak performance at full capacity for all systems.

• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.

• Recognizes abnormal processing conditions and makes appropriate response decisions.

• Follows escalation procedures when appropriate to resolve errors in a timely manner.

• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.

• Recognizes and implements/automates process enhancements.

• Monitors and responds accordingly to an array of system and application generated messages.

• Responds in a timely manner to questions and requests from incoming calls and incident tickets.

• Proactively maintains contact with clients and serves as client advocate to internal organizations.

• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.

• Works on internal and external projects of various sizes, complexity.

• Contributes to existing and develops new solution approaches to the IT environment.

• Other related duties assigned as needed.

WHAT YOU BRING:

• At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)

• Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati

• Must be willing to work on night shift and shift schedules if needed

• Experience in Citrix Troubleshooting

• Experience in Active Directory

• Experience in MS Exchange Server

• Experience in Server Troubleshooting

• Experience in Desktop Troubleshooting

• College Undergraduates and Non-Bachelor's Degree holders are welcome to apply

• Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems

• Knowledge of clients objectives/business priorities and FIS role in achieving

• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Establishes productive, professional relationships with key personnel in assigned customer accounts.
• Coordinates the involvement of company personnel including support, service, and management resources, in order to meet account performance objectives and customer expectations.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Achieves strategic customer account plans that meet company standards.
• Meets assigned expectations for profitability.

JOB SPECIFICATIONS:

• Graduate of BS degree in Commerce, Marketing, Management, or any Business-related course or any degree
• 6-8 years' experience in related field
• Willing to be trained to work on all stages of a sales process and how to translate business requirements into business solutions
• Above average communication skills (both oral and written presentation and business reports
• Knowledgeable in Microsoft Applications
• Can confidently interact with various organization levels
• Willing to operate under minimal supervision
• Very good interpersonal skills and people skills
• Experience in selling IT products and services
• Able and willing to travel from one area to another
• Can start IMMEDIATELY
• Experience in selling Avaya, Cisco, Fortinet and Aruba is a PLUS.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market-leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.   

Responsibilities

• Drive client satisfaction by providing insights and actionable recommendations during presentations 
• Develop strategic understanding of industry trends, competition and opportunities of NielsenIQ 
• Consult with clients regarding general concerns 
• Conduct external presentations 
• Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs 
• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards 
• Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team 
• Conducts performance reviews for direct reports 
• Responsible for the training and development of the team. Ensure team members are trained to handle client requirements 
• Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment 
• Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs 
• Supervise all stages of project management and monitor performance. 

This role is responsible for developing individuals and teams that execute against specific activities related to analytics and/or client response. Identifying and implementing ongoing improvements in efficiency and effectiveness in the way we service our clients. This role is also responsible for hiring and managing all aspects of people management. 

About the job

The Retail Manager is responsible to spearhead and develop the IKEA market in the Philippines in-line with IKEA Vision, Business Idea and HR Idea, in securing the short, medium, and long-term growth, and profitability. This will primarily be achieved through establishing a robust omnichannel business centred around IKEA stores, actively seeking out new business opportunities, enhancing commercial viability to boost profits and market presence, and assembling a skilled and high-achieving team.

As a member of the Ikano Retail Management Team (IRMT), this individual will also significantly to shaping the overarching direction, governance, and alignment of Ikano Retail.

Your assignment

• Lead and develop the retail direction on country level, meeting today’s and future consumers’ needs, build on country specific retail and operational context.
• Take full responsibility for the country profit & loss and ensuring adherence to business objectives and compliance with IKEA concepts.
• Lead efforts to expand IKEA’s sales channels, aiming to in maximise sales, profitability and increase market share.
• Lead the country Management Team to identify and capitalise on commercial opportunities, executing the country business plan and strategic initiatives.
• Foster the growth of a diverse talent pipeline essential for IKEA's present and future expansion.
• Serve as the primary spokesperson for media and government authorities.
• Create the pre-conditions for a thriving IKEA concept with strong emphasis on a People & Planet positive strategy, integrating Ikano sustainability agenda across various functional areas.

• Assembling project plans, giving teamwork assignments, identifying resource needs and escalating any issues appropriately.
• Day to day management of projects end to end, ensuring adherence to delivery processes to ensure consistent high quality end results.
• Recognising and mitigating risk in the agreed delivery to the customer, managing and communicating any concerns to minimise impact.
• Identifying delivery process improvements and sharing with team members and leadership to drive continuous improvement across the Delivery Organisation.

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Position Type :

Type Of Hire :

Education Desired :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

You will be part of a team that are key point of contact for FIS’s Card Processing Services – P1C (Payments One Card) product.  In this Makati City based role you will be the primary customer liaison for service aspects of client relationships with major clients.

What you will be doing

• Managing service issues and escalations, client communications for incidents and problems

• Providing support for client business initiatives and associated implementations, management and analysis of client requests

• Building of relationships with client contacts and ensuring client satisfaction is high

• Serve as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.

• Provide support to reach teams that provide analysis and resolution of client problems and inquiries

Interface with clients to determine present and future needs and discuss progress toward solutions

• Facilitate regular client and internal meeting including service reviews, weekly operational meetings

• Assist client keeping abreast of new products/services and changes to existing products/services.

• Identify additional opportunities to provide more products, services or other resources to customer and refers to relationship manager.

• Other related duties assigned as needed.

What you bring

• Knowledge of P1C (Payments One Card) product or exposure to Base Global/Base 2000 is a plus.

• Working knowledge of credit / debit card / prepaid products / services and related operations and procedures is a plus

• Must have excellent written and verbal communication skills to convey client's requirements in areas related to loans management system.

• Experience in providing client services face to face and work in client site

• Experience with global release management and managing technical defects, including coordinating with internal/external team members to resolve defects and queries.

• Recent experience in a similar Service Delivery role, ideally within a multi-national Financial Technology environment.

• Demonstrated experience in the delivery of high availability IT Services

• Advanced problem resolution, analysis and continual service improvement skills

• Proficient in SLA based Service reporting Documentation

• Experience with Enterprise ticketing tools and IT architecture.

• Good client management, relationship building and support experience

• Flexibility, versatility, dependability

A bonus if you have

• Project Management experience

• Experience working with global delivery and support teams

• ITIL Qualifications and Experience

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Service Delivery Manager is the main contact point in each specific Global Area for the Regional Delivery organization for client related requests or issues. He is accountable for the service in his own Area and as such, he/she manages all major issues, coordinating the activities with all relevant stakeholders.

Your key tasks 

• Be the Key contact for regional delivery organizations and internal consulting for the services under own responsibility.
• Act as a first escalation point for all complex service delivery issues addressed by clients to Service Manager, related to services under own responsibility, performing all needed in-depth analysis on such requests.
• Support projects by providing specific service delivery requirements during design and build phase and ensure a smooth transition into operations.
• Support Service Managers in defining Service Level Agreements and KPI contents towards all clients, during onboarding as well as periodic review, for the services under the responsibility of the SDM.
• Functionally lead more complex delivery units to achieve the stated objectives on service delivery. Accountable for service delivery quality vs clients.
• Ensure the monitoring, delivery, and variance explanation of service operational metrics for services under own responsibility.
• Be accountable for and ensure coordination of service restoration in case of major incidents, for services under own responsibility, followed by incident reports and technical reports
• Ensure root cause identification, definition, and implementation of remedial actions for prevention and avoidance of incidents. Facilitate continuous improvement of services effectiveness and efficiency.
• Improve the application of the Problem management
• Hold regular alignments with other SDMs and other important stakeholders of the organization and communicate any process changes/improvements to clients via Service managers.
• IT SDM to liaise with Architects and relevant third parties to ensure that non-functional requirements are captured and implemented in the solution.
• Support service delivery of monitoring and service readiness requirements together with technical L2
• Ensure service readiness (early morning and after maintenance weekends or other events) / partially automated
• Ensure the smooth transition between implementation and run (hand over for Projects of T&T) and
• Support the new service set-up and service level definition.
• Support to closure manager for end of the year testing-simulation and trouble shooting
• Availability for picket shifts with possible emergency interventions at night or on weekends, acting as manage on duty.
• Ensure the definition and the review of the Target operating model in case of need

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries, and a welcoming company culture.

ABOUT THE ROLE

As a B2B Social Media Manager with over 3 years of experience, you will play a crucial role in developing and executing social media strategies to enhance brand visibility, engagement, and lead generation for our business-to-business (B2B) clients. You will be responsible for planning, implementing, managing, and monitoring our clients' social media profiles and campaigns across various platforms.

RESPONSIBILITIES 

Social Media Strategy and Content Management (50%)

• Develop and implement B2B social media strategies in collaboration with clients.
• Create engaging content for various platforms, ensuring alignment with industry trends and client objectives.
• Optimize and manage social media profiles on LinkedIn, Twitter, Facebook, and other relevant platforms.

Campaign Execution, Analytics, and Community Engagement (35%)

• Plan and execute B2B social media campaigns, incorporating paid promotions, contests, and partnerships.
• Monitor campaign performance, analyze data using social media analytics tools, and provide actionable insights for continuous optimization.
• Foster meaningful engagement within the B2B community, responding to comments, interacting with influencers, and building connections.

Collaboration and Reporting (15%)

• Collaborate with cross-functional teams to align social media efforts with broader business goals.
• Generate regular reports for clients, highlighting the impact of social media efforts against predefined KPIs.

Qualification and Experience

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Proven experience of at least 3 years in B2B social media management.

Technical and Soft Skills

• In-depth knowledge of social media platforms, algorithms, and best practices.
• Experience with social media management tools and analytics platforms.
• Familiarity with paid social media advertising and campaign management.
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills; with exceptional presentation skills and can clearly articulate your ideas, designs, and suggestions
• You pay strong attention to detail and have a keen eye for aesthetics
• You are a strong team player who can collaborate effectively with different stakeholders

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, and possesses expertise in ones craft 
• Engages proactively within a team environment 
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail 
• Ability to work in a fast-paced environment
• Quality driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

• Hybrid-Remote team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

Position Type :

Type Of Hire :

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.
 

About the team:
The Global Integrity Client Experience (CX) team provides support to Treasury/Finance clients to assist them with the day to day management of the our Treasury platform called, Integrity.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provides in-depth product support to FIS clients by resolving incoming inquiries via email

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Other related duties as assigned.

What you will need:

• Must have at least 8 years of experience working on Application Support roles for Treasury Management System.

• Extensive background with Treasury process (Front Office, Middle Office, Back Office.

• Must have Bachelor's degree minimum requirement for education. Background on Business Administration, Financial Management, Computer Science is preferred.

• Strong analytical, organizational and time management skills

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

• The ability to work independently

• You are an excellent communicator and strong problem-solver

Added bonus if you have:

• Knowledge of FIS products a plus or background using Integrity (FIS Proprietary system for Treasury Services), or other Treasury Systems (SAP TRM, Guava, Kyriba etc).

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Flexible working arrangement at the onset of joining with 1x a month onsite work in Makati

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The position develops an outstanding talent pool and serves as an ambassador for the extraordinary career opportunities and service culture of the hotel. The HR Manager showcases a strong interpersonal & networking skills and team-building strengths and builds a reputation for the brand to be the employer of choice. 

FOCUS ON TIMELY AND STRATEGIC RECRUITMENT SYSTEM 

• Develop strategies in pooling for talents 

• Expand the network in the industry to better source out talents 

• Continuously improve the recruitment process and implement recruitment innovations 

• Conduct assessment/interviews for talents and other related tasks for recruitment.  

• Assist Director of Talent & Culture for other key positions (Department Heads and Executives) as assigned

• Works with Division and Department and requisition and interview logistics

• Prepares Job Flash and Job Postings on different Job Boards

• Works with Manpower Agencies for the requisition of outsourced staff

• Prepares Job Offer, Employee Contract and Onboarding materials for New Hires

• Prepares Employee Action Form as documentation of all employee movement

60% Accounts/Customer Sales Management 

• Delivery of accounts revenue and volume targets

• Execution of agreed channel and customer KPIs (availability, pricing, display, and activations)

• Regular coverage of accounts in assigned areas to accomplish sales and collection calls

• Conducts business reviews and negotiations to drive market revenue and availability

20% Channel development and business building activities 

• Creates channel business plans based on market intelligence and competitive information 

• Looks for other channel and customer opportunities to create other revenue sources or increase profitability 

• Leads or participates in channel projects that will improve customer and shopper experience.

30% Administrative work

• Budget Management 

• Sales Forecasting 

• Maintenance of customer database and account records 

• Other sales related administrative work as required. 

• Accounts business plans

ABOUT US

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve.

HEADLINE

Are you dynamic and creative with a passion for modern, cutting-edge AI algorithms? Are you an expert in Figma, Adobe InDesign, and WordPress? If so, we have an exciting opportunity for you to join our client, based in Amsterdam, Netherlands, that is driving the AI revolution.

We are seeking a SENIOR UI/UX DESIGNER to be part of the start-up team and be responsible for creating end-to-end web applications, and to help build and maintain cutting-edge AI applications.

What’s in it for you:

• The opportunity to help drive the AI revolution in software development industry.
• Work on cutting-edge technology and be part of a collaborative and forward-thinking team.
• Competitive compensation with excellent benefits.
• Personalised development program.
• Being part of an international team of smart and passionate colleagues.

This is a FULL-TIME role, MONDAY TO FRIDAY. MID-SHIFT.

This is an office-based position in central Cebu City.

The expected start date is July 2024.

ABOUT THE ROLE

As a SENIOR UI/UX DESIGNER, you will be instrumental in designing intuitive and engaging user interfaces for our platform and related products. Your role will involve close collaboration with our development team to ensure seamless integration of design and functionality, enhancing user experience and driving user engagement for healthcare professionals and patients. Being part of a small team at an exciting start-up in a fast-paced environment, you will be able to contribute to team growth and development of the organization and make an impact.

• Design intuitive user interfaces for our AI imaging platform, from initial concept to final implementation, using tools like Figma, Adobe InDesign, and other design tools.
• Collaborate with the development team to ensure a seamless and optimal user experience.
• Create wireframes, prototypes, and visual designs that effectively communicate the desired user experience.
• Conduct user research and gather feedback to continuously improve and iterate on the design.
• Maintain design consistency and standards across different platforms and devices.
• Stay up-to-date with industry trends and best practices in UI/UX design.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• Minimum of 3 years of professional experience in UI/UX design, focusing on web and mobile applications.
• Proficiency in Figma, Adobe InDesign, and WordPress.
• Strong understanding of user-centered design principles and best practices.
• Experience in creating wireframes, prototypes, and visual designs.
• Knowledge of HTML, CSS, and JavaScript is a plus.
• Excellent communication skills and ability to collaborate effectively with cross-functional teams.

IMPRESS US MORE

• Experience in no code platforms.
• Knowledge of accessibility and usability standards.
• Experience with Agile development methodologies.
• Strong portfolio showcasing previous UI/UX design projects.
• Passion for emerging technologies and AI.

WHY YOU SHOULD JOIN US

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

The Regional HR Manager is responsible for establishing and overseeing all HR functions across the NGO’s operations in Taiwan, Nepal, the Philippines, and Malaysia. This role focuses on setting up a robust HR system from the ground up, including hiring and developing a high-performing HR team. The Regional HR Manager will ensure the development and implementation of HR strategies, policies, and practices that support the NGO’s mission, enhance employee engagement, and comply with local regulations.

Key Responsibilities:

1. HR System Setup and Strategy Development:

• HR Infrastructure: Design and implement a comprehensive HR infrastructure that supports the NGO’s strategic goals and operational needs.
• Policy Development: Develop and standardise HR policies and procedures across regions, ensuring compliance with local labor laws.
• Strategic Alignment: Align HR strategies with the NGO’s mission, vision, and organisational goals to drive effectiveness and efficiency.

2. Recruitment and Talent Management:

• Job Design: Develop detailed job descriptions and specifications for all positions.
• Recruitment Processes: Establish and lead a streamlined recruitment process, including job postings, candidate screening, and interview protocols.
• Onboarding: Design and implement an effective onboarding program to integrate new hires smoothly into the organisation.

3. Hiring and Setting Up HR Team:

• Team Hiring: Take responsibility for hiring and setting up the regional HR team. Define roles, recruit, and onboard HR staff in each operational country.
• Team Development: Mentor and develop the HR team to ensure they have the skills and knowledge needed to support the organisation effectively.

4. Employee Relations and Engagement:

• Work Environment: Create and maintain a positive, inclusive, and collaborative work environment.
• Conflict Resolution: Address employee grievances and mediate conflicts, ensuring fair and consistent resolution.
• Engagement Programs: Develop and implement employee engagement initiatives to foster motivation and commitment.

5. Training and Development:

• Needs Assessment: Conduct training needs assessments to identify skill gaps and development opportunities.
• Program Development: Develop and deliver training programs and professional development opportunities to enhance employee skills and performance.

6. Compliance and Risk Management:

• Legal Compliance: Ensure all HR practices comply with local labor laws and regulations in Taiwan, Nepal, the Philippines, and Malaysia.
• Risk Mitigation: Develop and implement risk management strategies to address potential HR-related risks and ensure organisational resilience.

7. HR Administration and Systems:

• HRIS Implementation: Select, implement, and manage an HR Information System (HRIS) to streamline HR processes and data management.
• Payroll and Benefits: Oversee payroll processing, benefits administration, and ensure accurate and timely compensation for all employees.
• Employee Records: Maintain accurate and confidential employee records in compliance with legal and organisational requirements.

8. Reporting and Analysis:

• HR Metrics: Establish and monitor key HR metrics to assess the effectiveness of HR practices and inform strategic decisions.
• Regular Reporting: Prepare and present regular HR reports and analytics to the Executive Director and other stakeholders.

9. Outsourcing and Vendor Management:

• Outsourcing Decisions: Identify HR functions suitable for outsourcing and manage relationships with external HR service providers.
• Vendor Performance: Monitor the performance of outsourced functions to ensure they meet the NGO’s standards and requirements.

Education:

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s degree preferred).

Experience:

• Minimum of 5-8 years of experience in HR management, with at least 3 years in a regional or multi-country role.
• Proven experience in setting up and implementing HR systems and strategies from the ground up.
• Experience in hiring, developing, and managing an HR team.
• Familiarity with HR practices and labor laws in Taiwan, Nepal, the Philippines, and Malaysia is highly desirable.

Skills and Competencies:

• Strong knowledge of HR principles, practices, and employment laws.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively in a multicultural and diverse environment.
• Strong organisational and project management skills.
• Proficiency in HRIS and other HR software.

Personal Attributes:

• Passionate about children's education.
• High ethical standards and integrity.
• Strategic thinker with a proactive approach to problem-solving.
• Ability to handle sensitive and confidential information with discretion.
• Flexibility and willingness to travel frequently to different countries.

• Competitive salary
• Relocation support provided
• 2 weeks paid annual leave
• Possible hybrid working structure
• Rewarding and meaningful job that makes an impact on children's education

The Test Management Team is accountable to manage the various test campaigns in the context of the maintenance of the application landscape of our clients during SIT (System Integration Test – internally) and UAT (User Acceptance Test – with the client) phases.

The team is also responsible to plan and manage the End of Period tests (end of Quarter, end of Year). The team has ownership on the test environments, including environment refresh, software installation and environment readiness assessments.

Your key tasks:

• Management of the release processes for changes in the software related to Avaloq products.
• Coordinate and plan the test campaign for monthly client releases (UPL) and Hot Fixes (EME)
• Coordinate and plan the test simulation of End of Period for all clients.
• Ensure Test environment availability for Client UAT.
• Track and distribute test results to management and client.
• Provide to stakeholders content scope for UPL and EME releases and liaise with Release Management.
• Manage client acceptance environment usage plan across projects and AMS for each client.
• Orchestrate installation of bug fixes with Development and Release Management
• Perform compliance/audit Key Controls
• Manage client relationship with appropriate communication.
• Manage defects and Reporting.
• Manage tools for testing, tracking defects and statistics.
• Contribute to continuous improvement of Test Management processes and procedures.

Responsible for all test related processes, KPIs, methodologies throughout testing life-cycle of Avaloq solutions for key customer accounts.

Your key tasks:

• Test processes, standards and templates definition and maintenance
• Projects’ deliverables review (Test Plans, SIT/UAT/NRT Exit reports, Test Closing Phase)
• Review and coordination of Test effort estimates and testing scope for new offers
• Standard estimation templates maintenance
• Test Key Controls review and maintenance
• Monitoring and control of Test Key Controls evidences
• Provisioning of audit evidences to E&Y
• Internal and external audit phases management
• KPI definition for test effectiveness and efficiency
• KPI Framework creation and maintenance
• KPI analysis during all Test Lifecycles
• QC Application administration (“Application Owner” role)
• QC Accounts management and Users support
• QC Application monitoring (performance and issue management) and maintenance (Licenses, version upgrade)
• QC Reporting dashboards maintenance and evolution
• Coordination of new developments, candidate for Test Automation and governance of TA demand

ABOUT THIS JOB  

This position ensures that all physical aspects of the facility function properly to support the Business. This position will manage day-to-day activities reporting to the Cluster Manager. This includes ensuring continuous operations for reception, security, maintenance, mail room, and janitorial services, to meet the needs of their customers.   

RESPONSIBILITIES 

• Engage local business stakeholders to understand business requirements  
• Engage and manage local brokers to negotiate real estate transactions  
• Manage financials: understand variances, coordinate with controllers to improve accuracy and identify opportunities for cost reductions  
• Track the capital & operational budgets 
• Drive cost savings initiatives, identify services to adjust or bid  
• Ensure all facilities services suppliers and/or in-house resources are managed 
• Ensure external vendors have contracts and service level agreements  
• Continually improve service levels  
• Liaise with site landlords to ensure that the agreed program for planned building maintenance is implemented and monitored 
• Ensure compliance with local regulations 
• Liaise with ESG team, execute against strategy and ensure sustainability related data delivery per country  
• Cooperate with Project Manager(s) to execute renovation and relocation plans  
• Work closely with Corporate Security to implement the safety standards on the site  
• Collaborate with Global Crisis Response team, to work through situations, such as earthquakes, hurricanes, theft, etc.  
• Manage and develop FM on site team members 
• Business continuity and site coverage plans established for agreed locations, in alignment with key functional leads for IT and the business, and tested on an agreed basis with the collective team