ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Outbound CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Collaborate with project managers to develop detailed project plans, outlining tasks, timelines, and resource requirements.
• Providing accurate price estimate based on different factors

• Assist in defining project scope, goals, and deliverables
• Work with stakeholders to identify project requirements and constraints

• at least 6 months BPO Experience
• Experience in project management is a PLUS

• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a team environment.
• Amenable working night shift
• Can work onsite in SHAW, MANDALUYONG

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Customer Service Agent

Working Hours: Flexible, 3 hours of overlap with 9am-5pm Eastern Time

Holidays: TBD

Monthly Salary: up to USD 2,000/month

About the Company:

The company thrives on hands-on experience, crafting and selling its own products using the same methods employed to assist clients. Leveraging their real-world expertise, they can provide clients with advice that sets them apart from other studios.

They do direct sales to customers through ecommerce stores. (They have an onsite customer support person in US)

About the Role:

A Customer Success Agent for a company that creates beautiful marketing assets for known brands/ businesses.

Responsibilities:

• Will do direct sales to customers through ecommerce stores. (They have an onsite customer support person in PH)
• Handle 95% of the customer support
• Everything is email chat support
• The company provides lots of rough templates for 90% of situations
• Must have enough agency to customize emails to tailor-fit responses to unique situations

Requirements:

• Must have at least of 2-3 years of relevant experience
• Must have enough agency to customize emails to tailor-fit responses to unique situations
• Must have a customer-oriented attitude
• Good English communication and written skills
• Experience with sales is a plus

As a Software DevOps Engineer, you'll assume the crucial responsibility of building, managing, and automating our DevOps and Cloud infrastructure. Collaborating closely with development and operations teams, success in this role demands proactive problem-solving abilities, enabling you to drive projects while nurturing a culture of continuous improvement.

Your key responsibilities will include:

• Deployment, automation, management, and maintenance of our cloud-based DevOps system.
• Ensuring the availability, performance, security, and scalability of all cloud infrastructure environments.
• Managing the creation, release, and configuration of cloud infrastructure environments.
• Evaluating new technology alternatives and vendor products.
• Troubleshooting system issues across various application domains and platforms.
• Implementing critical system security measures following best practices and leveraging prolific cloud security solutions.
• Providing recommendations for architecture and process enhancements.
• Defining and deploying systems for metrics, logging, and monitoring on the cloud platform.
• Designing, maintaining, and managing automation tools for various operational processes.
• Administering Google Apps and Gmail, including configuration, security, procedures, and best practices.

Requirements

• Over three years of experience in provisioning, operations, and management of AWS environments.
• Demonstrated competency with the following AWS services: ECS, EC2, ECR, S3, RDS, VPC, IAM, QuickSight, CloudFront, CloudFormation, CloudWatch, SQS, ElastiCache, Lambda.
• Strong understanding of how to secure AWS environments and meet compliance requirements.
• AWS Disaster Recovery design and deployment across regions is a plus.
• Experience with multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking.
• Over three years of experience in building, managing and automating Azure DevOps.
• Experience in creation of highly automated infrastructures.
• Managing sporadic MIS related tasks, such as email account management 
• Clear written and verbal communication.
• Manage your own time and work well both independently and as part of a team.

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

Benefits

Competitive Salary Package

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Support Engineer to help provide unparalleled support and guidance to

customers. You will quickly and effectively resolve complex customer inquiries that arise with our

solutions, investigating and troubleshooting using your knowledge of SQL and the product. You

will have a passion for data, and understanding the product, thus enabling you to swiftly and

easily articulate solutions to our customers, and cross-functional teams clearly and concisely,

adapting our tone to ensure we provide the most human technical support possible. You will also

clearly be able to identify, own, and escalate bugs that hinder the customer from performing

mission-critical work.

You'll also help to build and improve processes as a team, helping to develop internal

dashboards, define the process for in-depth investigations, and repeatable sleuthing protocol to

help scale customer support function as Boldr continues to grow its customer base. You have

support experience and a love of problem-solving.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering, account management, and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customersʼ mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents push for a resolution to meet our customer's SLAs, and advocate for resolutions of our customer's mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company mission to reduce food waste.
• Help to build and improve upon Boldrʼs debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Boldr's customers' needs, and how Boldrʼs different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.
• Grow with the organization and Boldrʼs needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
  

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 
• Able to complete regularly scheduled reports
• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Very keen on details
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Wrist Service Center is looking for a DevOps Engineer who will be working on different global projects ranging from building large digitally disruptive applications to implementing new ways of working or minor handy tools. You will be working closely with various developer roles such as DevOps, SCRUM Masters, Project Managers, Product Owners, and Architects. As a DevOps Engineer, you will actively contribute to our codebase, evolving our tech stack and improving our engineering practice.

What you'll be doing:

• Write clean, maintainable code with an emphasis on performance and scalability.
• Use existing frameworks to extend our app functionalities which are heavily JSON based
• Participate in design, planning and development events with a Scrum approach, where your knowledge can be transformed into products and services.
• Next.js based frontend with next-pwa for PWA support
• External libraries like Radix UI, Dexie.js and Downshift
• Progressive Web Application through next-pwa designed for vessels being offline
• Misc. external systems and plugins like Auth0, Datadog, Dexie.js, Radix UI

What we're looking for:

Bachelor’s degree in Computer Science

• At least 3 years of experience working as a Frontend Developer
• Excellent English verbal and written communication skills
• Solid experience with Next.js – bonus for insights in React and Typescript
• Experience with working with UX/UI designers and Backend Developers
• Knows your way around Test Driven Development
• Have a technical understanding of UI and UX
• Knows how to convert UI designs to usable user experiences
• Previously worked with eCommerce or have experience with order flows
• Stay up to date with the technologies in a fast-moving frontend world
• Knowledge and experience in the ff:
  • Scrum methodologies and framework
  • Release management through Azure DevOps for backlog and repository management
  • Unit and integration tests through frameworks (NUnit / xUnit)
  • REST API with Swagger
  • Datadog for observability

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

What you'll be doing;

• Deploy, support and maintain cloud and on-prem infrastructure and services
• Infrastructure automation and optimisation
• Extend our automation reach through module development and configuration management tools
• Improve existing infrastructure and processes through automation
• Influence processes and standards to ensure high performance of production environment
• Ensure security standards are maintained
• Support security auditing and testing activities
• Participate in incident responses and risk management activities
• Customer support; Provide Tier 2 support to customers both on prem and in the cloud

JOB SUMMARY

• Providing technical support, predominantly for Avid Pro Tools, Audio Consoles and Live Sound customers across all audio market segments, from creative enthusiast to professional broadcast.
• Managing support cases through web-based submissions and via phone for emergency level issues.
• Adhering to Avid’s contractual SLAs (Service Level Agreements).
• Dealing with customers across all audio market segments, from creative enthusiast to professional broadcast.
• Managing support cases through web-based submissions and phone calls.

SKILLS

• Must be fluent in English.
• Must be comfortable with interacting with customers everyday via phone and e-mail.
• Have an ability to stay focused and to systematically boil down complex issues to identify the underlying cause; are detail oriented.
• Have a passion for audio products and technology as well as the music, film and/or broadcast industry.
• Understand that audio is one piece of a wider, sometimes highly complex production ecosystem and you are willing to learn about other products which are part of “the bigger picture”.
• Must possess willingness to learn constantly, take ownership of self-development, seek, and give advice, share knowledge with others.
• Are not afraid of making mistakes but careful to not repeat them.
• Are a self-starter who is comfortable with taking the initiative.
• Are searching for solutions actively and taking ownership of tasks.
• Have good time management skills (make sure that calls and web cases are responded in a timely manner).
• Are the kind of person who is always up for the challenge but are aware that you do not always have to know the right answer.
• Must be willing to learn about Avid products and new technologies in audio, music, film, and broadcast industry, increase your soft skills every day, become a customer care star.

QUALIFICATIONS

• BA (Hons) or BSc (Hons) in Audio Production (or similar), or equivalent work experience.
• Existing knowledge/user experience with Avid’s audio products is a plus.
• You possess a high degree of computer literacy for MacOS and/or Windows.
• You are fluent in English; second language is a plus (German, Spanish, French).
• Experience in a corporate technical support or help desk environment desired.
• Strong "customer service" orientation.
• Knowledge about network architecture, OSI models, cabling, Ethernet, and Internet Protocol is a plus.
• Experience using Salesforce CRM, Atlassian JIRA and/or MS Office would be a plus.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Salary: P35,000 to P38,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 2 years of work experience in end-to-end processing and administration of loan with Australian Mortgage Broking.
• Experience in using MyCRM, Infinity, AFG Flex, Mercury Nexus, Podium, or other AU mortgage CRM.
• Experience in using Project Management Tools such as Monday.com, Asana, Notion, Trello etc).

Nice to Have:

• Experience in HubSpot
• Certificate IV Financing & Mortgage Brokering

What will you do?

• Handle, analyse and prepare client loan applications.
• Distribute documents such as 'Hello' Pack, Credit Guide, File Invite, and Online Fact Find.
• Review client documents and fact-find sessions and manage data entry and credit report requests.
• Initiate new loan applications after lead generation or Online Fact Find.
• Share the Game Plan with customers for review and e-signature.
• Upload supporting documents from the designated folder (Google Drive) and submit via Apply Online (NextGen).
• Facilitate application validation and final checks in Apply Online.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (Initially Office Based Training and will transition to Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

RESPONSIBILITIES AND DUTIES

• The role is focused on providing technical/operational support for Avid Servers and Graphics products to customers worldwide.
• Provide an advanced level of support to Avid's Customers, Partners, and Professional Services field staff, including occasional travel to customer sites, resellers, or other Avid offices where necessary.
• Provide telephone and web-based technical support, using Avid’s chosen Customer Relationship Management (CRM) suite of support tools.
• Follow and develop Avid’s standardized CS practices/processes in analyzing situations or leveraging pre-existing information to solve problems.
• Process RMA’s (Return to Manufacturing Authorizations) where necessary.
• Act as a respected point of reference for the escalation and management of issues to the Engineering team.
• Exercise and demonstrates sound judgment to determine the most appropriate action in critical situations.
• Interacts with management and senior customer personnel on matters which may also require coordination across organizational lines.
• Usage of Avid’s shared content systems, such as Avid’s Knowledge Base (KB).
• Build productive internal/external working relationships with 3rd party vendors.

SKILLS

• Demonstrate in-depth knowledge and at least 2+ years of experience in working with Video Servers or Graphic software, ideally, you already have some knowledge of Avid Graphics solutions.
• Be able to demonstrate your technical troubleshooting skills.
• Have excellent customer focus & strong communication skills.
• Be able to demonstrate your technical troubleshooting skills.
• Can build relationships quickly with internal & external stakeholders both locally & internationally.
• Have a passion for Avid products coupled with a desire to help customers achieve success.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Technical Support Engineer I

ABOUT AVID 
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY 

At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

RESPONSIBILITIES AND DUTIES 

•    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
•    Work within a global support team covering 24x7x365 operations
•    Able to write effective handoff from shift-to-shift for support issues    
•    Provides proactive patch/upgrade planning including version compatibility
•    Creates and manages support cases in Avid’s case management system as appropriate
•    Reproduces and logs bugs as required
•    Engages additional specialized Avid resources when needed
•    Follows up on customer issues with appropriate Avid internal groups
•    Liaises with appropriate Avid management on a periodic basis to ensure visibility
•    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)

SKILLS 

•        You have a passion for Avid technology and expert knowledge of Avid solutions.
•        You have expert knowledge of post-production workflows.
•        You have experience in the Media Industry (Production and Post-Production)
•        You are a mature technology professional with exemplary judgment and business acumen.
•        You will own customer issues, from start to finish.
•        You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
•        You are self-starter who is comfortable with taking the initiative.
•        Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
•        You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS 
•    BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
•    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred
•    Knowledge of post-production workflows, terminology, and equipment a plus
•    Broadcasting experience a plus, but not a requirement
•    Knowledge about network architecture and troubleshooting required
•    Knowledge about Linux shell and computer programming is a plus.       
•    Excellent English verbal and written communication skills required; second language is a plus 
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Verifies using applicable equipment/device, analyzes and provide disposition to issues encountered pertaining to process and procedures to ensure quality and reliability of product at Test.
• Involve in holding, assessment and disposition of non-conforming products/materials.
• Helps to provide data, gather facts that will help other support group to determine root cause that will help resolved problems encountered in line.
• Initiates, coordinates and implements both preventive and corrective actions that will correct and prevent line problem that comes from machine, process or/and human errors.
• Collaborates with the other Departments for the completion of Quality Reports. Coordinates and meet Production, Test Engineering and other support group on product quality improvement via team improvement/module group activities.
• Generates, formulates and reviews quality documents such as inspection specification, procedures, work instructions, Engineering Request Form (ERF), MRB forms and Special instructions.
• Verifies, issuances, monitors, reviews and tracks the completion of the following the Non-Conforming products. (Test CAR, MRB, 8D and MVI FA as applicable).
• Prepares periodic report such as: Quality Gate Reject, Subcon Score Card, MRB hold lots, CAR/8D, CAT’s, Trends and other applicable quality monitoring report
• Communicates issues, concerns and information to appropriate team either internal or external.
• Conducts training or refresher on defect criteria to AMPI operators and inspectors regarding inspection (visual/electrical) requirement as part of their certification to ensure high quality inspection. This includes Subcontractors if applicable.
• Coordinate with the Training System Core Group (TSCG) on any changes that needs to be implemented to ensure effectiveness of the certification process.

MINIMUM QUALIFICATIONS:

• College graduate preferably Engineering.
• At least 2 years of QA Engineering  and/or related industry

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Quality Assurance Analyst your goals are, to conduct services like Functional Testing, Load Testing, Manual Testing, Unit Testing, Security Testing, and Deployment Testing and to ensure that the team you are working with are always thinking about quality while working on our customers goals. We believe quality is something that should be checked continuously throughout the process, not just at the end. 

Some of the day-to-day tasks are improving or setting up different quality activities during the development cycle, using data to prioritise and advocate for issues, working with the project team to write unit, integration, and end to end tests, and identifying risks with production releases. 

This role will be responsible for the design and transition of new or changed services introduction into the live environment.

Accountable for the transition of all aspects of service change deriving from assigned projects, from the stage where it is owned fully by a project team, through transition to service management, where business as-usual services are delivered by the support groups.

This role will work closely with the project teams and the operations team (service owners, service delivery manager, L1/L2 support teams, change management and the infrastructure teams), while aligning to policies and procedures set out by the process owner.

Technical Support Engineer I

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

RESPONSIBILITIES AND DUTIES

• Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
• Work within a global support team covering 24x7x365 operations
• Able to write effective handoff from shift-to-shift for support issues
• Provides proactive patch/upgrade planning including version compatibility
• Creates and manages support cases in Avid’s case management system as appropriate
• Reproduces and logs bugs as required
• Engages additional specialized Avid resources when needed
• Follows up on customer issues with appropriate Avid internal groups
• Liaises with appropriate Avid management on a periodic basis to ensure visibility
• Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)

SKILLS

• You have a passion for Avid technology and expert knowledge of Avid solutions.
• You have expert knowledge of post-production workflows.
• You have experience in the Media Industry (Production and Post-Production)
• You are a mature technology professional with exemplary judgment and business acumen.
• You will own customer issues, from start to finish.
• You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
• You are self-starter who is comfortable with taking the initiative.
• Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
• You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

• BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
• Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred
• Knowledge of post-production workflows, terminology, and equipment a plus
• Broadcasting experience a plus, but not a requirement
• Knowledge about network architecture and troubleshooting required
• Knowledge about Linux shell and computer programming is a plus.
• Excellent English verbal and written communication skills required; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Come for the job. Stay for the challenge. Be an iOPEXian now!

Requirements:

• Must have good to excellent communications skills
• Must be willing to work onsite on a night/shifting schedule in BGC, Taguig

1 Day hiring Process:

• Initial Interview
• Final Interview

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• OT/Holiday pay
• Leave credits
• Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Schedule:

• Shift system

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Interested? Here are ways to reach us:

• Send a message to 09178246345 (Yana)
• Please complete this application form: https://bit.ly/iopexphilyana
• Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart and continually seeking new ideas. That's us, is it you? At Cubic Telecom, you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. We look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are looking for an enthusiastic Software Support Engineer who thrives in a fast-paced, flexible work environment. In this role, you will work closely with Software Developers, App Support Engineers and Service Delivery Managers to ensure the prompt resolution of escalated issues. The role will be responsible for providing third level support, including configuration and some code fixes and facilitating knowledge transfer to our Application Support team.

Responsibilities

• Investigate and troubleshoot issues on Cubic’s software platform.
• Collaborate with software developers and App Support Engineers to identify, evaluate, and resolve application and system issues.
• Take ownership of customer issues escalated by the App Support team and see problems through to resolution.
• Support consistent uptime of the platform by reacting to alarms, monitoring performance and escalating issues to service owners as required.
• Document customer interactions and resolutions accurately and thoroughly
• Contribute to the development and maintenance of support documentation, knowledge base articles, and best practices.
• Perform root cause assessment and debug all issues and incidents assigned to Level 3.
• Participate in product testing and quality assurance activities.
• Stay up to date with product knowledge and latest industry trends
• Collaborate with cross-functional teams to improve overall product and customer experience.
• Assist Support Engineering Manager with development, documentation and rollout of new operational processes and enhancement and enforcement of existing operational processes.
• Ensure any Production discovered issues result in improvements to the relevant Monitoring and Testing strategies and activities of Cubic teams.
• Assist in PI planning and team refinements to ensure potential issues are discovered prior to production releases.
• Represent Support concerns where needed in technical planning.

Essential Experience and Qualifications

• Bachelor’s degree in computer science, Software Engineering, or related field
• Strong technical troubleshooting and problem-solving skills
• Experience providing software support or customer service.
• Excellent written and verbal communication and technical writing skills
• Attention to detail and strong organizational skills.
• Proven track record of working independently and with small and large teams.
• Ability to work unsupervised and take responsibility for the completion of tasks.
• Adaptable and flexible in approach to work

Desired Experience and Qualifications

• Experience with SQL and relational databases
• Knowledge of and experience with programming concepts
• Experience with cloud infrastructure (Azure)
• Experience in telecommunications or IoT industry.
• Understanding of networking principles and protocols
• Familiarity with Agile/Scrum methodologies

• 25 days annual leave + 2 company days
• Health Insurance
• Pension Contribution
• Income Protection
• ESOP
• Tax saver scheme
• Bike to work scheme
• Sports and social activities
• Great annual office outings (Summer BBQ, Christmas party, charity runs)
• Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
• Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do.  Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join our Infrastructure business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of infrastructure projects - from rural access roads to complex freeways, toll roads, system interchanges and water security.

We know the work we do is vital in assisting our world’s economic development and, it’s the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need a relevant technical qualification and chartered status would be preferable.  

• Recognised Bachelor's degree in Civil Engineering (or similar)
• Minimum 10 years relevant bridge engineering experience and design to Australian Standards or similar
• Proficient Autodesk Structural Bridge Design, SpaceGass or Midas
• Good communication skills

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

DomainTools is seeking a senior test developer with a focus on web-based user interfaces and REST APIs to join our Software QA team. We want you to research, develop, deliver, and manage cutting edge techniques in software quality assurance and test writing with automated deployments. You will closely collaborate with development and operations teams to provide quality and speed in continuous testing deployments.

Location: Remote - Philippines

Schedule: US Business Hours (Night Shift in the Philippines)

Compensation: 124,300 PHP per month

• Design, develop, and execute automated tests for web-based user interfaces and RESTful interfaces with focus on both conformance and performance.
• Write test statements and test plans based on requirement documents, documentation review, and SME interviews.
• Develop unit and system tests in python, shell scripts, C, and/or golang.
• Generate testing results reports.
• Document testing environments and testing procedures.
• Assist with maintenance of Jenkins automation system.
• Assist with installations and maintenance of Linux-based test farm.

Must Have Qualifications:

• 7+ years experience with software development with focus on quality assurance and testing.
• Python programming with focus on test development: 2+ years
• Experience with pytest framework.
• Experience with Selenium or automated web browser testing.
• Unix command line and shell scripting experience: 1+ years
• Linux or BSD development environment: 1+ years
• Continuous Integration automation experience, such as with Jenkins: 1+ years
• GIT or equivalent source code revision control experience: 1+ years

Pluses (Desirable Skills):

• C, Golang, or PHP development experience.
• Development or administration experience with Internet protocols and services such as DNS, HTTP, SMTP, or BGP.
• Experience with Openstack API.
• Experience with Ansible.
• Debian or Red Hat specific system administration experience.
• Experience with code coverage analysis tools.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do.  Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

The IT Quality Assurance Engineer's role is to provide expertise in planning, designing, and executing test scripts that ensure the quality and functionality of any designed IT solution. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team’s overall test objectives. Ensure all testing results are easily accessible and understandable. Track defects to closure and keep the defect repository up to date.

Here are the key things you will do to ‘bring ideas to life’.

Generic Responsibilities

Develop test scenarios, scripts, test conditions, input test data, and expected results for one or more project test streams, including but not limited to IT infrastructure, IT Security, System, Integration and User Acceptance tests.

Specific Responsibilities: 

• Contribute to developing, improving, and maintaining testing standards and practices. 

• Help develop a testing strategy for the assigned functional squad

• Take the lead in executing test strategy 

• Help triage and manage defects/issues reported during testing activity 

• Work with the application and technical teams to resolve any issues that arise out of the testing process. 

• Participate in the release control process (when the application/tenant is transferred from the build team to the test team) to ensure that solutions meet business requirements. 

• Validate product fixes. 

• Inform the test lead of any issues that may affect the schedule, budget, or quality of the product or the testing process.

What can you bring to the team?

Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organisational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following:

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t. Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday 9:00 AM - 6:00 PM AEST

What are we looking for?

Skills Required:

• 5+ years of experience in doing Full Stack Development
• Back- end Skills: C# and. Net6
• Database Skills: SQL
• Front- end Skills: React/ReactJS is preferred but not required.
• Able to discuss technical terms into process.

What will you do?

• Requirements Analysis: Participate in requirements analysis.
• Software Development: Write clean, scalable code using .Net programming language (C#; Net6) for back-end and React/ReactJS for front-end.
• Stakeholder/Internal Communication: Participate in DSM: Daily Scrum Meeting.
• Other Functions: Test and deploys applications and systems; Revise, update, refactor and debug code; Develop documentation throughout SLDC.
• Communication: Keep clients; stakeholders and internal team updated on software development codes.

Join the awesome team and enjoy these benefits & perks:

• Home-based

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all of our people in helping them realize their greatest potential.

ClearSource is seeking enthusiastic individuals to join our team as Solar Customer Service Representatives who will serve as the friendly face and helpful voice for our valued solar customers. You will make sure things run smoothly year-round by providing quick and professional service when things don't go as planned. If you have a passion for renewable energy, excellent communication skills, and a knack for problem-solving, we want you on our team! Join us in empowering our solar community and be a force for positive change. Apply today to embark on a rewarding journey as a Solar Customer Service Representative!

What you will do as a Solar Customer Service Representative

• Represent the company with professionalism and deliver exceptional customer service through effective communication and support.
• Troubleshoot and problem solve customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathetic approach at all times.
• Complete, maintain, and process pertinent paperwork and records with high attention to detail to ensure accurate data about the customer is maintained.
• Complete daily tasks within pre-established timelines.
• Meet all identified team and client performance metrics and goals.
• Build relationships and work closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.
• Report any training needs or system error/discrepancies to the supervisor.
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and are an essential function of this position.
• Live the ClearSource Core Values.
• The Customer Service Representative reports to the Team Leader.

• Completed at least 2nd year in college.
• At least 1-year Technical Support experience
• Above average communications skills
• Typing test - 35 WPM, English Proficiency Test - B2

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

• Provide excellent pest control treatment and recommendations to customers.
• Provide feedback to superiors on the service concerns of the customer.
• Maintain in good working condition all equipment, tools, mobile phones, vehicles and other items provided by the company for work purposes.
• Plan out and carry out the route to ensure timely arrival in all treatment sites.
• Efficiently manage the use of chemicals and other pest control consumables.
• Ensure proper SOP is followed for the warehouse, stock inventory & disposal process, and stocks issuance.

Do you have what it takes? If you want to be considered for this role you will need:

• Must know how to drive 4 wheel vehicle or motorcycle
• With Professional Driver's License (Restriction 1,2,3)
• College Graduate/Level Or Vocational Course Graduate
• Graduate of Agriculture or any related course is an advantage.
• Fast Learner and can work with minimum supervision.
• Good communication Skills and Customer Service Oriented
• Willing to be trained for career growth.
• Willing to work at Night Shift
• Willing to assign in NCR area
• Male and/or Female are welcome to apply

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks
  

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer
• Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Responsibilities

• Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
• Work with your product owner and business stakeholders to define the product and tech roadmaps.
• Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams

• Node.js Proficiency: Demonstrated expertise in building server-side applications using Node.js. In-depth knowledge of JavaScript and asynchronous programming is essential.
• Strong understanding of web development technologies such as HTML, CSS, and front-end JavaScript frameworks (e.g., React, Angular, or Vue.js) as they often interact with the Node.js backend.
• Backend Development: Solid experience in designing and developing APIs, RESTful web services, and server-side logic. Understanding of different data storage solutions, like databases (SQL and NoSQL), caching mechanisms, and session management.
• Familiarity with popular Node.js frameworks and libraries, such as Express.js, Hapi.js, or Koa.js.
• Ability to optimize application performance and ensure high scalability, employing techniques like load balancing, caching, and clustering.
• Experience with testing frameworks like Mocha, Jest, or Chai, and implementing unit tests, integration tests, and end-to-end tests for Node.js applications.
• Proficient in using version control systems like Git and experience working with collaborative development workflows (e.g., pull requests, code reviews).
• Knowledge of common web application security practices, such as data encryption, user authentication, and protection against common vulnerabilities (e.g., XSS, CSRF, SQL injection).
• Familiarity with monitoring tools and logging frameworks to identify and troubleshoot application issues effectively.
• Experience with deploying Node.js applications to production environments, and understanding of DevOps practices and tools like Docker, Kubernetes, or CI/CD pipelines.
• Ability to design and implement scalable, maintainable, and modular software architectures, applying appropriate design patterns.
• Proficiency in identifying and resolving technical issues, performance bottlenecks, and bugs in Node.js applications.
• As a senior role, you might be expected to provide technical guidance, mentor junior developers, and contribute to the overall team's growth.
• Excellent communication skills to collaborate effectively with cross-functional teams, project stakeholders, and communicate technical concepts to non-technical individuals.

• Full time remote work set-up
• HMO
• Paid Time Off
• Training
• 13th Month Pay

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced TIER 3 CUSTOMER SERVICE REPRESENTATIVES to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Respond independently to complaints escalated at the highest level and VIP Clients
• Interact with internal and external customers to resolve their issues
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks for VIP clients
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Must have at least 2 years of Call Center experience in Customer Service handling a US account
• Experience as a Subject Matter Expert (SME), Retention or Tier 2
• Experience in resolving and handling complex concerns from customers
• TRAVEL ACCOUNT EXPERIENCE is an advantage
• At least 2 years in College, any course or Senior High School graduate or its equivalent

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives