Total 276 service operations manager job vacancies in tacloban city leyte

• Translate portfolio strategy into business campaign execution plan; allocate and manage resources; execute campaigns with business teams; monitor and find-tune performance
• Drive 4Ps of campaign tactics by bridging Portfolio Strategy and Busines sales teams
• Increase reach and drive loyalty of retailers
• Increase reach and drive loyalty of key farmer segments (BLOs, Contractors, Financiers)
• Leverage customer insights and partnering with customers to input into the development of a joint business plan.

Planning

• Work with Business Head and Portfolio Managers on portfolio prioritization, market & customer insights
• Drive the Campaign Management Process (Planning, Execution & Review)
• For Innovation products; Expedite Awareness-to-conversion-to-advocacy journey; achieve NPI peak sales in 3 years; drive NPI pre-launch activities to build a confidence with growers & channel partners thru pre-launch demos & showcasing
• For Pillars products; Protect and strengthen brand equity; achieve highest market share for strong brands
• Develop & deploy touchpoint strategy to achieve best ROI of A&P and 3P budgets

Product

• Segmentation and targeting analysis for each product
• Co-create campaign plans with Business Managers / Key Account Managers
• Demand planning / forecasting
• Develop and monitor market intelligence, bring customer insights in the Campaign plan.

Price

• Own transactional pricing
• Co-create with BMs/KAMs compelling commercial programs for retailers, growers
• Monitor prices of key products in key regions

Place

• Maximize retailer reach for portfolio
• Conceptualize and drive retailer loyalty programs and activities; own Tiwala Bayani Club

Promotion

• Drive campaign plans for reach, brand reminders, …
• Convert brand and portfolio plans in to tactical campaigns (value proposition, benefits narrative, target customers, pricing, activities etc.) with clear KPIs and evaluation
• Allocate and manage A&P resources
• Lead digital campaign activities
• Monitor campaign progress based on KPIs and enhance campaign performance

Knowledge, experience & capabilities

• Sales and Marketing principles, particularly around Campaign Management, Grower, Channel management and Marketing communications
• Understanding of Agri and Rural Marketing concepts and methods
• Understanding of grower/retailer behaviours
• Understanding and experience of digital systems required to implement the Campaign initiatives
• Understanding and experience of data and analytical tools
• Analytical skills to develop insights from the Campaign Execution data points/Capability Initiatives  

Purpose Being part of Trading & Supply Credit Manila, responsible for performing daily operational credit activities in support of all T&S entities, including:  Credit checks, which is a process of providing credit advice to T&S traders for each transactions regardless of its tenor and nature and according to acceptable payment terms before agreeing to a deal contract issued to the counterparty.  Regular Credit Operations, specifically system updates and/or relevant reporting coupled with stakeholder engagement requiring fast and dependable service to avoid downside risk, support the deal lifecycle, and ensure it operates within the Credit control framework.    These roles are part of the Global Credit Underwriting & Operations Team (Houston, London, Singapore, and Manila), which is focused on business impact and operational excellence.   This role encompasses a wide range of tasks and covers the majority of business lines with which Shell is involved in e.g. Crude and Financial etc. It therefore offers real variety and an opportunity to impact commercial outcomes. We are seeking an individual to join the team that can think creatively, has a passion to understand and critically assess the businesses with which Shell trades with through an understanding of the macro environment, and is ready to bring ideas for continuous improvement.  Accountabilities Act as the day-to-day ‘face of credit’ interfacing directly with traders and the Global T&S Credit team, and commercial and finance stakeholders to support and advise pre-deal requirements.  Tasks will include but may not be limited to:  Conduct Credit Check Activities for All Trading entities. These include:  Daily responding to pre-deal credit check requests for the Oil & products, LNG, Chemicals, Energies, and Freight business lines. Also, back up for pre-deal STR barge checks.  Daily interface with traders, commercial credit managers, and trade finance as needed to achieve win-win pre-deal advice  Contacting traders as needed to gain more understanding about deal scenario  Identifying available credit limit by referencing to approved credit assessment file and exposure calculation.  Identifying risk mitigation techniques to support business opportunities  Ensuring KYC & other compliance requirements on all deals  Prepare credit reports for KPI and review with relevant focal points in Houston, London, and Singapore.  Promote continuous improvement in process, controls, and protocols  Dimensions The Shell Trading Network is fast-moving and growing rapidly. The Trading & Supply business is becoming increasingly complex with a changing macro-environment and with a shift in global supply-demand. Shell Trading & Supply is seeking to do business in riskier Emerging Market countries and with entities that have questionable Credit Quality. This coupled with a generally Credit adverse macro environment makes it increasingly important that we maintain a robust credit checks process that ensures T&S risk is mitigated via credit securities or cash. Transactions being entered into are also of increasing number, complexity, and tenor. All of which lead to the need for strong controls and an Operations team that is resilient, nimble, and detail-oriented  The role will support ALL trading entitles situated in the different hubs in Singapore, London, and Houston.   Special Challenges This role creates the opportunity to further define the Global Trading Credit Organisation, particularly in the new Trading & Supply world while we look to continually innovate and define best credit solutions to support the dynamic and fast-paced Trading and Supply business  Maintain the ability, notwithstanding the transition to a global organisation, to respond immediately and decisively in the event of the "known unknowns" in the external environment. There will inevitably be peaks and troughs in the workload over the course of the year.  Maintain good, long-term relationships with traders, commercial credit, trade finance, KYC, and global underwriting team to ensure credit advice provided was the best and will turn to a positive outcome.  Willingness to learn or currently have the ability to navigate through various end-use trading systems   Demonstrate a firm grasp of the key commercial considerations, as well as an ability to weigh up and decide on the risks of each activity.  The ability to know when to escalate is essential.  Keep connected with the other teams within Credit, KYC, and Trade Finance in all core locations, to ensure the team understands emerging challenges the location-based teams are facing and can re-prioritize effort as required.  Work effectively with other parts of finance Give enthusiastic and vocal support to the Global Trading Credit organisational changes, the benefits of which will in many cases be felt in the longer term, while continuing to meet the ongoing needs to the global Trading and Supply businesses in the immediate term  Experiences & Qualifications Ideally, would have relevant finance experience with specific focus in Credit or prior work experience in the corporate sector, especially within a Trading or Credit team.  The ability to work under pressure, working to tight deadlines, and juggling several different items.  Strong commercial understanding, especially the ability to balance speed, cost-benefit, and long-term relationship management.  Clear attention to detail and passion for continued learning  The ability to communicate complicated ideas in a clear and uncomplicated fashion.  Remain open to different perspectives (i.e. from other businesses & locations) and be able to switch priorities at short notice.  Demonstrate ability to coach junior team members and take ownership and deliver on specific projects.  Experience in working in a global organisation and in a virtual working environment  Shift Schedule: 9 PM - 6 AM (+1hr flexibility, following DST) For further information, and to apply, please visit our website via the “Apply” button below.

KONE Philippines is embarking upon an exciting growth phase and this represents an opportunity to join our Service Business team as a Service Maintenance Technician in Davao. You will be performing all the maintenance operations on site, according to the service contract requirements, the company policies and the KONE processes and methods.

Your key focus is to provide excellent service maintenance to our clients.

What will you be doing?

•Maintain excellent relationships with our customers, site contact personnel, and end-users with quality service mindset attitude
•Positively building customer satisfaction quality of service and through regular, proactive, and precise on-site communication
•Diligently updating KONE systems and tools of correct details every client visit
•Ensuring Safety in workplace and site visit at all times
•Develop and maintain excellent customer satisfaction

Are you the one?

•Mechanical/Electrical Engineering qualifications, highly desirable
•Strong experience is Preventive Maintenance gained in Elevator & Escalator industry or Manufacturing

•Holds a Driver's License and drives a motorcycle

•Can work on Mid or Night Shift work schedule
•Ability to do Root Cause Analysis is an advantage
•Strong commitment in building good relationship with clients and internal stakeholders
•Based or residing in Davao

What do we offer?

•Career progression opportunities within a global organisation
•Total reward elements that engage and motivate our employees and help us make KONE a great place to work
•Comprehensive learning and development programs covering a wide range of professional skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Job Description:

Forecasting
 Support the Head of Commercial Philippines with inputs for an accurate sales forecast
 Responsible for the accuracy and currency of data in CRM tools (Salesfore)
Offers & Sales
 Responsible for Sales campaigns for assigned accounts as per her/his mandate, including
achievement of financial objectives (Gross margins, Down and final payment collection)
 Support the preparation of winning offers with accurate sales inputs-capture plan, sales
strategy, strategic paper, win price, drivers to customer satisfaction based on market
knowledge
 Negotiate and conclude contracts within the delegated mandate
 Escalate for approval to the relevant management any deviations to the policies beyond the
delegated mandate
 Responsible for timely payment collection
Marketing & Communications
 In coordination with the region, develop new marketing tools and materials to answer to
local market developments
 Develop and conduct exhaustive market research analysis (EMS, O&G and Mining)
 Take lead in organizing events to support strategic objectives
 Gather and monitor customer fleet evolution (including pre-owned entries and exits)
 Analysis of competitors; marketing and sales initiatives, fleet evolution

 Participate to the Front Office team (Clear & Efficient Front Office) for the assigned accounts
Customer Satisfaction
 Responsible for the identification and measurement of all Sales drivers of Customer
Satisfaction for the assigned accounts
 Responsible for the continuous improvement of Customer Satisfaction with regards to Sales
activities for the assigned accounts, in line with the Regional Customer Satisfaction Plan
Business Development
 Support implementation of AH or Regional Business Development initiatives. Provide return
of experiences.
Compliance
 Apply Airbus Helicopters Ethics & Compliance policy at all times
 Contribute to BDSI Files preparation as required
 Collect “Know Your Customer / AML “ inputs on time for proper assessment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Philippines Inc.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Sales, Marketing & Commercial Contracts <JF-MC-VE>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Human Resources (HR) organization is responsible for recruiting, talent development and diversity, learning and development, benefits, compensation and employee relations. We lead the firm’s accountability, talent and culture program as part of our transformation. Our human resources partners, generalists and professional services team are dedicated to creating an excellent employee experience and supporting our colleagues around the world.

We’re currently looking for a high caliber professional to join our team as Sr. Vice President, Employee Experience Program Manager  - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

HR Partner & Delivery sits at the center of Citi’s HR business solutions.  This newly created team's future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.

This role is a senior level position reporting to the Head of HRP&D Process Design & Re-engineering.  The overall objective of the role is to improve the employee and manager experience when interacting with the HR solutions delivered by HRP&D.
 

• Support the HRP&D team to deliver process design and re-engineering solutions ensuring the employee and manager experience is at the foremost in design thinking.
• Create  evidence-based insight to guide technology and process design and re-engineering
• Identify priorities and opportunities for re-engineering and change.

In this role, you are expected to:

• Communicate effectively and present designs utilizing data and different techniques to identify and understand users and their needs.
• Employ a wide range of skills, interviewing users, creating detailed plans, understanding and extrapolating data, facilitating workshops, presenting research findings to optimize the employee and manager experience
• Create experience maps that illustrate multiple user journeys within a service – using highlights and pain-points across the journey to map out opportunities and recommendations to improve the experience.

• Understand and help resolve design-centric process and technology disputes across varying levels of complexity and risk.

• Communicate effectively across the organization, understanding making complex and technical information simple and accessible for non-technical audiences.
• Lead usability testing, user research sessions and other evaluations as necessary to validate designs.
• Review and present designs and support decisions using an evidence-based approach.
• Measure, monitor and report impact and progress to senior stakeholders

As a successful candidate, you’d ideally have the following skills and exposure:

• 10 years plus experience
• Extensive background in user experience design.
• A desire to understand human behavior and analyze activity
• Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing)
• Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
• Business line experience desirable with previous accountability for driving client experience initiatives preferred.

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Diversity

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

KONE Philippines is embarking upon an exciting growth phase and as such we are seeking a Sales and Operations Planning (S&OP) Team Lead to join our Delivery Operation team in Rockwell, Makati Philippines office.

He/she will drives and supports Front Line (FL) planning activities across New Business Solutions and Modernization, resulting in the agreed and aligned sales plan, installation resource plan, materials plan and financial forecast. S&OP Team Lead is accountable for S&OP process performance in terms of plan accuracy, cross-functional participation and proactive decision making by all stakeholders.

He/She is the expert go-to person for FL/Area/Global staff for all S&OP content, process, data and tools. Being part of a global organization that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

• Provide analysis of product mix trends, forecast accuracy root causes to identify forecast improvements, and lead time trends against assumptions used for the forecasts.

• Accountable for implementing and maintaining the process by training, coaching, influencing, and supporting all projects.

• Preparing meaningful, decision-making material for monthly Executive Meeting (incl. regional demand plan consolidation, mix/trend analysis, risk and opportunity identification, financial scenario analysis, explanation of historical variation to plan for all projects)

• Support Delivery Operations team

• Resolves any planning related master data inaccuracies or issues

• Ensures that order book is updated by the operations team

• Drive the In-Process Review (IPR) meeting with all stakeholders, prepare analysis after IPR review and forecast cost updated in SAP

• Pro-actively to liaise with Operations, Sourcing, CSE and Finance to understand the Risk and Opportunities of IPR selected projects. Also agreed on corrective actions, define responsibilities and deadlines, and share learnings

• Focus on all milestones planning by networks level, IPR status and financial impact, Cash to Cost, Project Costing by Networks and RE level (Actual + Commitment cost vs. Forecast) and take necessary action to close the gaps

• Ensures that other order booking absolutes have been met and quality of required deliverables is adequate for order booking

• Validate the Supporting Documents from Project Admins and Sales

• Installation resource planning - Collaborates with Project Managers by optimize installation resource utilization (sub-con, labour and tools) by preparing capacity and solving imbalances with Operations & Sourcing (Front Line, Area and Global)

Are you the one?

• Candidate must possess at least a Bachelor’s Degree, Professional Degree in Finance, Accountancy or equivalent.

• Minimum of 4 years of experience in financial analysis and forecasting role in a multinational working environment

• Prior working experience implementing cross functional processes.

• Proficient in Microsoft Application especially MS Excel and SAP.

• Demonstrated effective interpersonal and communication skills to effectively communicate with every level of the organization.

• Excellent problem-solving and analytical skills with written, verbal and interpersonal communication skills, especially in English

• Able to work independently with minimal supervision and meet tight deadlines

What do we offer?

• Career progression in opportunities within a global organization

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills

• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Note: Candidates must be a resident of the country location.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

If you’re an analytical thinker with a passion for operational excellence and continuous improvement, this role is a perfect fit for you. Bring in the combination of financial expertise and commercial knowledge and you’ll be seen as our voice of Finance supporting the business direction. Our team is a group of outgoing, cooperative, and helpful individuals. We value personal growth and positive feedback. We work closely with interrelated process teams as we aim to deliver operational excellence. Expect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore - whether that means building up new areas of expertise or taking your career in a different direction. As an Energy Risk and Accounting (ERA) Team Specialist, you will provide support to the Contracts and Pricing Team with the opportunity to support Stock Valuation & Margin Segmentation through role integration. Accountabilities: Your role includes active participation in business engagements, interactions with business partners onshore and offshore, effective control operation, and ensure effective KPI/Non-First Time Right analysis by identifying root causes and implementing monitoring improvement plans. Contracts and Pricing deals with working with the business in setting up contracts and relevant pricing to enable posting of transactions in GSAP. Stock Valuation deals with proper valuation and reasonableness check of inventory value at the end of the month for financial and reporting purposes. The role also requires collaboration with other Hydrocarbon processes (Sales, Purchases & Exchanges, Stock Recording and Reconciliation, and Refinery Mass Balance), Hydrocarbon Deal Making, Reporting and Analysis, Finance Advisors, and Tax to name a few. Job Requirements We’re keen to hear from a bachelor’s degree, preferably in Accountancy and/or Management. Beyond that, we’d hope to see as many of the following: Strong analytical and problem-solving skills With at least 3+ years of relevant work experience Detail-oriented since this role would support control execution With excellent oral and written communication skills Proficient in Microsoft Office Good interpersonal skills Preferably with a financial accounting background For further information, and to apply, please visit our website via the “Apply” button below.

This role will work remotely from the Philippines on behalf of our Australian-based business. You will work with the Project Leads, department leads & the operations team within the business to manage resourcing requirements across the creative, COE & Business Advisory teams. The PM is the key communicator between all of the agency, maximising efficiencies across all stages of the delivery process. To be successful in this role you’ll bring excellent communication, project management and a natural ability to find solutions to issues that seem unsolvable.

Core Principles

• Oversee programs of work for your client/s
• Owner of a ‘project trix’ (scope/ pricing, timings, resourcing, WIP, budget tracker)  for your clients
• Writing scope of work documents, ensuring commercial and scope compliance, tracking the resourcing and project process to deliver to scope (retainer or project)

Project Management

• Ensure design and delivery of all projects align with scope, and flag any risks or escalations required outside of this
• Ensure all projects are within our project management platform and set up any projects that are yet to be entered, including estimate creation, timeline creation & resource 
• Ensure financial health of each client by proactively managing (Budget reporting)
• Commercial analysis &amp; budget reporting/ forecasting for each client
• Forward-plan, anticipate problems, identify gaps and crunch points and highlight so teams can adapt across workstreams
• Identify knowledge/resource gaps where necessary and facilitate finding a solution
• Set agenda, lead agenda, host meetings and ensure a clear plan for all team members and clients after meeting to reach next project milestone
• Schedule key project milestones and assign tasks to team members in line with overall workflow
• Assist with building best-in-class PowerPoint presentations, Word and Excel documents
• Take an active role in all aspects of the Project Management team
• Identify allocation problems and anticipate business challenges that might arise, advising stakeholders on possible solutions.
• Support with ensuring information is updated in relevant systems  
• Strong administration, time management and organisational skills.

Relationship Management: 

• A love of building friendly relationships with your colleagues, sharing your positive energy and being able to tactfully manage expectations.
• Build strong relationships with all teams within the organisation.

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

General Purpose: Joint Venture Accounting (JVA) in Finance Operations performs the end-to-end Joint Venture Accounting activity for RDS-operated and non-operated Upstream/Integrated Gas activities. The team, which is part of the Revenue Upstream organization, operates from SBO Manila and manages cash calls and joint interest billing to Joint Venture partners. Job Purpose: This role is responsible in performing day-to-day operational requirements for Upstream Joint Venture Accounting (JVA) Brazil for Shell-operated and non-operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element, Ensuring that cash calls are received and paid within agreed terms, Proactively and reactively identify potential bank overdraft, Complete, quality, and timely joint interest billing and other required reports provided to JV partners and key stakeholders, Accurate recording of non-operated venture account balances, Accurate and timely postings of required manual journal entries and ensure approval within MOA, Analysed and address the aging of account reconciliation balance. Creates analytical reports to be used during Asset/Venture discussions. This position will also be responsible for effective relationships with key stakeholders within Finance Operations, Asset Finance in the Business and Controllers team to ensure that alignment of objectives, delivery of functional plan, and targets are met. Principal Accountabilities: Process Manage JV Partner debtor/vendor request set-up Manage Equity group change request set-up and complete Prior Period Adjustment as necessary Review Authority for Expenditure (AFE) JV attributes prior to set-up in SAP Place AFE in suspense/un-suspense Cash call calculation and preparation of statement for sending to JV partner Perform bank reconciliation and cash flow monitoring Prepare monthly Joint Interest Billing and other required reports Records NOV Joint Interest Billing Manage payment processing Address issues and errors during the allocation and cutback process Focal for any issues or questions relating to the Billing and Cash Call process Monthly Status of Accounts Reporting Analysis Monthly Portfolio Analysis meeting with Team Manager Actively participate in the monthly or other relevant stakeholder meeting Compliance to internal and SOX controls. Continuous Improvement/Digitalization Identify and execute process improvements to deliver efficiency and effectiveness value Identify control weaknesses and recommend appropriate changes Successful execution of process streamlining with continuous improvement mindset Identify digitalization or automation initiatives to deliver more effective and efficient process Values Maintain an office environment supportive of diversity and inclusiveness Enterprise first behaviour Business Acumen Job Knowledge, Skills & Experience: Qualifications Degree/qualifications in Accounting/Finance preferred. 3-5 plus years work experience in related accounting processes Sound understanding of Credit Management and Joint Venture Accounting process. Must have experience in a multi-national company – preferably in Shared Services environment. Exhibits excellent English communications skills (written and oral). Language Proficiency Level: C1 (specify language requirement by country). Good knowledge of controls framework. Ability to work under high pressure an in a rapidly changing environment. SAP and Microsoft office skill set are necessary, preferably advanced excel Amendable to work on a hybrid work setup (2 days work on-site & 3 days WFH). Shift: 3:00 PM to 12:00 AM Must be willing to work on a contract of 6 months. Key Competencies Accounting and Reporting- Skill Business Partnering – Skill Finance Input to Joint Ventures - Skill Governance and Assurance - Skill Commercial Mindset – Skill Negotiation- Skill Leadership Competencies Delivers Results Motivates, Coaches & Develops Displays Personal Effectiveness Demonstrates Courage Values Differences Champions Customer Focus For further information, and to apply, please visit our website via the “Apply” button below.

Purpose and Accountabilities Pre Billing / Billing Perform Pre-Billing/Billing and Query Resolution activities for in-scope entities: Managing the creation of upfront agreements through the Engagement Confirmation Tool (ECT) for handled types of charges through to gathering of confirmations. Driving action to manage KPIs relevant to the maintenance of ECT: coding validation errors, ageing open and expired engagements, etc. Managing billing for the Service Provider Entity assigned: Sourcing of data from feeders, preparation, and thorough review of data to be processed for billing. Timely processing of requests for billing received including the related Master data set-up. Communication of Unbilled accruals Preparation of ad-hoc reports not in-scope of MI Provision of support in audit requirements and customer requests Performing periodic reviews of unbilled items and ensuring escalation of actions needed to be taken by FO, OU, and SP. Ensure compliance to Agreed Terms of Reference identify the root cause of noncompliance and follow through of resolution before the next billing. Reviewing monthly Billing Accuracy compliance, searching for root causes, and working towards permanent resolution of misses. Ensuring real-time updates and ownership of actions assigned from the Query Management Tool Providing support to the Account Management team on Intra Group accounting activities for monthly reconciliations and quarterly reporting are performed within closing timeline. Job Requirements: Bachelor’s degree in Finance, Accounting, Business Administration preferred Minimum 2 years of work experience in a similar or related role Strong communication skills Fluent in English and Mandarin Strong analytical, problem solving and critical thinking skills For further information, and to apply, please visit our website via the “Apply” button below.

• Must do necessary reports related to sales of the stores
• Coordinates with the respective departments regarding the concerns in the Operations.
• Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated, and identify opportunities for improvements.
• Review, analyze, and evaluate business procedures.
• Ensures the work environment is adequate and safe.
• Implements policies and procedures that will improve day-to-day operations.
• Oversees sales activities, purchasing, and inventory, ensuring each is reaching its goals set by leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts each brand's budget and cost of sales to achieve financial objectives.
• Communicates and explains directions, policies, or procedures to OMs / AOMs.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads Coordination and integration of efforts among operations and other departments.
• Project a positive image of the organization to employees, customers, industry and ,community.

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include:

• Design, develop, execute and manage organizational change management strategies and plan

• Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the CIT organization and Visa

• Evaluate and ensure user readiness

• Conduct impact analysis and change management assessment, including change readiness

• Provide input, document requirements and support the design and delivery of end user training

• Define and measure success metrics and monitor change progress

• Identify, analyze and prepare risk mitigation tactics

• Identify and manage anticipated resistance

• Identify and manage relationships with key stakeholders

• Identify and manage relationships with executive sponsors

• Consult and coach project teams

• Support and engage senior leaders

• Coordinate efforts with other subject matter experts

• Integrate change management activities into project plans

• Track and report issues and action items

• Work with virtual teams located in different time zones and with differing cultures

• Represent the EES team and be a strong, vocal customer/user advocate

• Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Talent Outsourcing Channel Solutions is a reputable outsourcing company that offers a wide range of customer service solutions. We are currently hiring Customer Service Agents for our Email Support/Non-Voice team. As a Customer Service Agent, you will provide exceptional customer support and assistance via email, ensuring prompt and accurate resolution of customer inquiries and concerns.

Responsibilities

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner

● Stay on top of campaigns and promotional releases 

● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers

● Maintain a positive, empathetic, and professional attitude towards customers at all times

• At least 1yr experience. 
• Committed and willing to be assigned in any Site. 
• Flexible in shifting schedules.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

The Nitty Gritty

We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Role Overview and Objectives

The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner

The core objectives and responsibilities of the Service Desk Analyst include:

1. Ensure the best service for every request

2. Adhere to the prescribed process and procedures

3. Manage self-performance and support the team

Responsibility

The Service Desk Analyst is responsible for:

1. End User Satisfaction

· Maintain professionalism in all customer interactions, including escalations

· Address every request with an appropriate response (resolve or re-assign)

· To manage customer-related incidents ensuring a speedy resolution within the SLAs

· To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems

· To Assist in the Administration of Network Infrastructure

2. Process Compliance

· Follow guidelines/script and ensure every customer interaction is quality compliant

· Log all requests and update the database as per the guidelines

· Maintain security of the network

3. Self-development & leadership

· Keep manager updated on potential risks and performance deficiencies proactively

· Regularly updates product knowledge and technical skills using available resources

· Incorporate Datacom values into team interactions

Requirements

• Knowledge of Network Hardware including Routers, Hubs, and Switches
• Able to recreate and administer network infrastructure
• Proactive in ticket management
• Conflict resolution
• Results-oriented
• Prior experience in customer telephone support or service desk
• Experience in LAN topology and infrastructure
• Working in a constantly changing environment

Skills

• Tools usage
• Knowledge management center
• Work instruction document (SOP)
• Soft skills
• TS and problem resolution
• Written and spoken English
• 35 WPM
• Customer Service
• Empathy
• TS and problem resolution over the phone

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

     

JOB DESCRIPTION:

Assigned area/territory - Ilocos Region

Key Areas of Accountability:

Promotes the assigned products to doctors using the prescribed sales technique and visit these MDs based on assigned frequency.  Establish and maintain good working relationship with doctors. Achieves the minimum call performance with 100% achievement on monthly actual calls vs monthly target calls.  Quality execution of all agreed marketing strategies, programs and plan of actions. Sales and promotions of products (i.e detailing, product presentation, CME activities, etc.) Continuous selection and update of target doctors. Establish and continuously increase market shares of products Submit relevant reports vital to operations.

Job Specification

•           Minimum 2 years’ experience as Territory Manager or as Professional Medical Representative in a respectable Pharmaceutical/Consumer Goods company.

•           Above average communication skills in English and the local language.

•           Experience in Nutritional products is a plus.

•           Aggressive, confident, and self-motivated with leadership potentials.

•           Persuasive, persevering, and a team player.

•           With very strong selling & communication skills and with pleasing personality.

•           Willing to travel and be assigned anywhere in the Philippines.

Knowledge & Experience:

• Relevant experience in Sales

• Insight into internal and external customers

• Brand Management

Competencies required:

• With at least 2-year work-related experience in Sales
• Computer Literate and with good communication skills
• Highly organized
• Project Management
• Customer Orientation
• Analytical Skills
• Willing to relocate

Ideal Candidate will be:

• Each day different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously
• Very socially-focused
• Adherence to established guidelines and procedures is important Important to involve others in the decision-making; there is a need to build consensus rather than make decisions alone
• Open, flowing communication is important

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Philippines > Taguig City : Venice Corporate Center

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment

     

     

     

The Underwriting Service Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

 

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service solutions. We are currently seeking an experienced and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing and building relationships with our key clients.

Responsibilities

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Preferably 2-3yrs experience as a Account Manager/Account POC.
• In-depth knowledge of performance metrics.
• Solid computer skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Account Manager / Client Experience Manager

JOB DESCRIPTION

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. 

You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Root cause analysis, planning and execution to ensure KPIs are met
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business growth opportunities
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains and Senior Team Captains.
• Responsible for upholding our organization’s values throughout the workplace
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations) and collect feedback and drive necessary actions to completion

Training

• Coordinate necessary training and best practices related to Tools and Processes
• Onboard new hires to ensure they are fully ready to succeed in their role.
• Lean six sigma knowledge and/or certification is a plus

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Proactive and self-motivated
• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 
• A servant leader
• Confident, yet humble
• Aware of your strengths and AFIs
• Knowledgeable but not afraid to ask questions or ask for help
• A quick learner
• Adept at giving as well as taking direction
• Responsive
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients and internal customers
• Able to manage conflict, redirect differences towards a common goal

YOU HAVE…

• 2+ years in a Client facing role (Ops manager)
• Must have worked on A health care account within BPO.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries .
• 2+ years people management experience.
• Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for. 
• Create dashboard and provide visibility to stakeholders
• Identify root causes, design and execute action plans
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 

• Handle inbound customer calls and inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Document customer interactions and update customer records
• Deliver outstanding customer service in a professional and friendly manner
• Follow established guidelines and procedures for customer interactions