Total 554 service operations manager job vacancies in taguig metro manila

In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.

Responsibilities:

• Lead and mentor a team of associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping 
• Set clear performance expectations and provide regular feedback
• Ensure compliance with company policies, accounting standards, and legal requirement
• Stay updated on changes in regulations and implement necessary adjustments 
• Identify opportunities for process improvement and efficiency
• Propose and implement best practices to enhance departmental operation
• Establish and maintain strong relationships with stakeholders
• Serve as the point of contact for issues within the function
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

This role is primarily responsible to provide routine transactional support to the time and labor process and facilitation of accurate timecard transactions.

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements..
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Responsibilities:

• You will implement SaaS solution onboarding for vendor restaurants
• You will focus to handle day to day operation or any administrative-related tasks and provide updates within a given timeframe, with quality and accurate output
• Your success comes with the high activation rate / usage on the system by the vendor
• Provide online & on-site support to vendor restaurants on table ordering system implementation and usage
• Visiting vendor restaurants & ensuring table ordering system implementation in place
• Provide training & guidance to vendor & BD team where necessary any other adhoc task required
• Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

• Taking responsibility: 
  • Offers premium service in your daily contact with automobile customers. Handles eCall (emergency calls).
  • Correspondence with Public Safety
  • Answering Points (emergency control center)

• Reliable implementation:

  • Fulfillment of Mobility Services requirements.
  • Ensures proper delivery of quantity and quality KPIs

The GROUP MANAGER, INTERNAL AUDIT, effectively directs, leads and manages the internal audit activity of the country where the Food Group operates.  It helps the organization accomplish its objectives by bringing a systematic disciplined approach to evaluate and improve the effectiveness and efficiency of risk management, controls and governance processes. 

Key Duties and Responsibilities

Audit/Risk Management/Compliance/Governance

A. Engagement Planning: 

• At the Group level, assist the Group Internal Audit Head in developing risk-based annual audit plan identifying the objectives, scope, timing and resource allocations needed.
• At the Country level, identify sources of potential engagements through risk framework.
• At the Engagement level, assess audit engagement objectives and scope to ensure they address the risks identified especially the emerging ones.

B. Function Management:

• Delegate tasks in a constructive and supportive manner and coach staff to enhance competence and professional development. Conduct effective performance appraisal of IA team against key performance indicators.
• Determine the appropriate continuing professional development necessary to keep staff effective in work.
• Conduct effective performance appraisal of IA team against key performance indicators.

C. Risk Management and Fraud

• Assess whether the risk management, risk governance framework and internal control systems are operational as intended.
• Review the completeness of management’s risk analysis and actions taken to remedy issues raised by risk management processes, and suggest improvements.
• Evaluate risk exposures relating to the organization’s governance, operations and information systems.

D. Internal Control

• Assess the internal control framework including the adequacy and effectiveness of controls.
• Evaluate the implications of organizational changes, operational changes and changes in business strategy using appropriate internal control framework.
• Advise board and senior management on improvement initiatives to improve controls.

E. Governance and Environment

• Evaluate design and operational effectiveness of governance framework for addressing governance risks.
• Examine existing organizational behavior, performance management techniques, management’s effectiveness to lead and build organizational commitment.
• Examine the organization’s approach to social responsibility and sustainability.

Business Process Improvement and Innovation

• Evaluate the long-term sustainability of business models impacted by technology and other disruptors, assess impact of changes in the business landscape and give recommendations to take advantage of new opportunities.
• Apply data analytics and Information Technology in auditing, identifying and assess various risks related to IT, information security, and data privacy.
• Synthesize critical findings and insights within the business context to make inferences and recommend actions to address the risks.

Business Partnering

Collaborates with various stakeholders across the business to add value, enhance decision-making processes, and contribute to overall organizational success such as: 

• Advisory and consultation on improving business process, controls, and risk management strategies to assist in decision making and enhancing operational efficiency. 
• Collaborate in assessing fraud or cyber security risks, conducting investigation, and recommending controls to mitigate fraud or cyber security risks and safeguards the organization’s assets. 
• Partner with leaders in developing KPIs and performance monitoring frameworks. 

Continuing Education & People Development

• Keep abreast of regulatory changes, industry standards, and emerging information technology risks relevant to the industry by attending trainings, forums and/or conferences and assessing their impact on the company's internal controls and audit approach.
• Regularly assess current practices, methodologies and team skills against available benchmarks (e.g. audit associations i.e. ISACA, IIA-P, International Association of Privacy Professionals) and implement programs to address issues, if any.
• Lead and manage the assigned internal audit team, including assigning audit engagements, providing guidance and mentoring to enhance performance, and conducting performance evaluations. Design and implement programs to improve compliance in general, including the conduct of regular training and orientation for employees. 

Administrative:

• Take part in special investigations where necessary and report to the Audit Committee with the highest level of confidentiality.
• Participate in the internal control projects covering all operations where necessary for One Food Group.
• Adheres to and keeps abreast of company/department policies and Code of Conduct/Ethics; and actively participates in company activities.

• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.
• Responsible for setting up compliance of delivery rules and standard operating processes (SOPs) for the delivery riders of foodpanda PH
• Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
• Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
• Ensures to reduce costs driven by non-compliance of riders bring down top-driving operational costs through process improvements and
  streamlined courier/fleet compliance processes.
• Tracking of daily rider performance Preparing and analyzing large data sets to identify operational bottlenecks and optimization
  opportunities
• Ensuring local implementation of global projects, in particular roll out of tools and product improvements
• Stay informed about local, and regional changes and regulations affecting rider logistics.
• Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.
• Working towards constantly improving customer experience

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

Locations: Remote, open to candidates in North America

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

A US-based software company dedicated to enhancing the online presence of merchants in the Shopify ecosystem, committed to driving innovation and scalable growth in e-commerce.

Role Overview:

As a Content Planner / Manager, you’ll lead the charge in building out the company's LinkedIn marketing and growth engine. This role is ideal for someone passionate about systemizing and scaling organic content marketing efforts on LinkedIn to further grow the audience and business.

Your Impact:

Your efforts will directly contribute to scaling our organic content marketing on LinkedIn, evolving our marketing into a process-oriented, scalable operation, and driving business growth within the Shopify ecosystem.

Key Responsibilities:

1. LinkedIn Content Marketing:

• Develop and follow standard operating procedures for LinkedIn content marketing.
• Execute and post content on the LinkedIn profiles of key decision-makers of the company.

2. Outreach & Engagement:

• Utilize Sales Navigator for daily outreach to profiles within our ideal customer profile.

3. Content Management:

• Manage a content production workflow using the company’s preferred tech stack.
• Measure and report on content performance for stakeholders of the company.

Must-Have:

• At least 2 years of proven experience as a Content Planner, or in marketing-related roles.
• Proficiency with LinkedIn, including understanding different content placements and advanced tools like Sales Navigator.
• Experience using tech platforms such as Slack, Notion, and Asana.
• Ability to pull and analyze performance data from LinkedIn.
• Strong command of English, both oral and written.
• Excellent communication skills.
• Excellent planning and project management skills.

Nice-to-Have:

• Experience working with remote teams.
• Bilingual proficiency in Spanish.

Compensation Package:

• Competitive Salary: Up to $1,600 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Responsibilities

• Build strong and long lasting relationships with customers based on trust and respect
• Apply a consultative process in ideating and designing solutions to achieve client results based on analytics, data, commercial and client market landscape
• Create and deliver compelling power point presentations with the objective of selling SKALE's Adtech and marketing automation platform
• Collaborate effectively with the Digital Marketing team, Product Development team and Creative team to ensure the timely and successful delivery of our solutions to meet the customer's objectives.
• Constantly kept up to date with the latest development of the company's products and services to find products to best fit the needs and objectives of the customer.
• Resolve customer complaints and issues.
• Accomplish target performance objectives on a consistent basis.
• Provide feedback to management on customer responses and input.

Position: SEO/SEM Manager

About the Role:

We are seeking a highly motivated and experienced SEO/SEM Manager to join our dynamic marketing team. The ideal candidate will possess a deep understanding of search engine optimization (SEO) and search engine marketing (SEM) strategies, with a proven track record of driving traffic and improving rankings through both organic and paid search channels. This role requires a strategic thinker who can analyze data trends, develop actionable insights, and execute campaigns that align with our business objectives. You will work closely with cross-functional teams to create integrated marketing strategies that enhance our online presence and maximize return on investment. Your expertise in keyword research, competitive analysis, and performance tracking will be pivotal for guiding our digital marketing initiatives.

Responsibilities:

• Develop and implement effective SEO strategies to improve organic search rankings.
• Manage paid search campaigns including keyword research, ad copy development, and bid management.
• Monitor and analyze SEO and SEM performance metrics to optimize campaigns and report on findings.
• Conduct regular audits of on-site and off-site SEO factors and implement improvements as needed.
• Collaborate with content creators to ensure SEO best practices are incorporated into new and existing content.
• Research and analyze competitors’ strategies, utilizing insights to enhance our own marketing efforts.
• Stay current with industry trends, search engine algorithm changes, and best practices to ensure continued success.

• Proven experience as an SEO/SEM Manager or similar role in a digital marketing environment.
• Strong knowledge of SEO tools (e.g., Google Analytics, SEMrush, Moz) and SEM platforms (e.g., Google Ads, Bing Ads).
• Experience with A/B testing and conversion rate optimization strategies.
• Exceptional analytical skills with the ability to interpret data and draw actionable insights.
• Familiarity with web development and coding (HTML, CSS) is a plus.
• Excellent communication skills to collaborate effectively with teams and stakeholders.
• Strong project management skills with the ability to manage multiple tasks and deadlines.

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We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly.

We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.

Reporting to the Trade Channel Marketing Manager, the Channel Lead role is responsible for developing the category route-to-market strategy: analyzing, understanding, driving, and creating new avenues for sales growth, and new opportunities for making available the category’s brands, products, and services to customers/shoppers/ consumers. This role works closely with the brand category marketing teams and the field sales teams, to undertake the critical operations that translate brand and category marketing strategies and plans into detailed operational activities and guidelines, for effective and optimized execution across the various sales channels.

KEY DUTIES AND RESPONSIBILITIES

1. Lead growth strategy development for trade channels and routes-to-market for the company’s brands and products.

2. Set guidance for field sales and retail operations teams to execute the marketing strategy and programs in the trade channels and the route-to-market.

3. Set volume forecast, volume allocation plans, and pricing execution detail for the sales team, as aligned with the brand marketing team.

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

About You 

Are you keen to transform and significantly grow a committed team of ESG data analysts? Are you a strong leader, results-oriented, and skilled at data curation and maintenance operations? Are you enthusiastic about working at the intersection of machine-learning and human intelligence? 

If your answer is YES – then this could be the perfect role for you! 

Your Responsibilities 

As the Head of ESG Data Operations, you'll play a pivotal role in scaling the high-quality business conduct data we offer to our clients. This unique position allows you to set the course for business conduct data as well as advocate for technology with human-in-the-loop operations. The role reports into the Head of ESG Research in Zurich, Switzerland, and is part of the data management team at RepRisk. 

In this role, you will: 

• Create and implement a strategic action plan to transform and grow ESG data operations with an emphasis on technology first.  
• Drive the efficiency, quality, and effectiveness of all ESG curation processes, activities, and initiatives 
• Lead the development and expansion of a high-performing client-centric team in Manila  
• Collaborate with technology and the data management teams, as well as other departments to integrate AI solutions that streamline operations and improve efficiency. 
• Monitor, refine, and implement ESG curation methodologies, processes, and documentation. 
• Serve as an advocate for smart human intervention in machine learning models/data products.  

The Project Manager will be focused on managing services engagements, acting as the primary engagement manager for our clients. You will oversee the entire project lifecycle, from initiation to completion, ensuring that all deliverables are on time, within scope, and meet our clients’ expectations. The projects you will manage will be primarily focused on revenue enablement, including the creation of courses, job aids, in-person events, and other training materials. 

Responsibilities

• Serve as a point of contact for clients, ensuring clear communication and alignment throughout the engagement lifecycle 
• Develop and maintain detailed project plans, including setting timelines, milestones, and deliverables 
• Plan, organize, and manage revenue enablement projects, including course creation, job aid development, and other related services 
• Monitor project status, track progress, and adjust plans as needed to ensure timely and successful project completion. 
• Coordinate with internal teams, including instructional designers, content writers, and external subject matter experts (SMEs), to deliver high-quality outputs that meet client expectations 
• Identify and mitigate potential risks or issues that may impact project timelines or outcomes 
• Manage project budgets, ensuring that resources are allocated effectively and that projects are delivered within financial constraints 
• Conduct regular project status meetings with clients and internal teams, providing updates and addressing any concerns 
• Ensure that all project documentation is complete, accurate, and up to date 
• Continuously seek opportunities to improve project management processes and client satisfaction 

• Native or Fluent English speaker 
• 5 years experience in a similar role 
• Bachelor’s degree in Project Management, Business Administration, or a related field 
• Proven experience as a Project Manager, preferably in a High Tech services or consulting environment 
• Experience managing projects related to revenue enablement, such as course creation, training programs, or sales support materials 
• Strong understanding of the content creation processes, including instructional design and multimedia development 
• Strong understanding of project management methodologies, including Agile frameworks 
• Excellent organizational skills, with the ability to manage multiple projects and deadlines simultaneously 
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams 
• Highly skilled in spreadsheets and data visualizations  
• Ability to identify potential risks and implement effective mitigation strategies 
• Strong problem-solving skills and a proactive approach to project management 
• Attention to detail and a commitment to delivering high-quality results 
• Able to create repeatable templates that can be used to scale projects  

Ideally having:

• Experience managing global projects 
• A PMP certification is a plus 
• Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana, or similar) 
• Experience working with revenue enablement tools and platforms, such as Learning Management Systems (LMS) or CRM systems 
• Familiarity with tools like Monday.com, ClickUp, or Microsoft Project with AI capabilities for predictive analytics and task management 
• Proficiency in using automation tools to streamline project workflows, reduce manual tasks, and improve efficiency   
• Knowledge of virtual workspaces and digital whiteboards that facilitate real-time collaboration and brainstorming 
• Experience with collaboration tools for seamless communication and task management across distributed teams

Perks & Benefits:

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the salary package of the employee
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (meal allowance, rice allowance, clothing, laundry or medical cash)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

Overview: We are seeking a dynamic and passionate Online Community Manager to join the Customer Engagement team. As an Online Community Manager, you will be responsible for nurturing, growing, and engaging our online community across various channels in order to foster meaningful interactions and relationships. 

Responsibilities:

1. Community Engagement:

   • Develop strategies to foster a vibrant online community atmosphere, including the potential addition of badging and gamification initiatives.

   • Initiate and moderate discussions, responding to comments and engaging with community members.

   • Encourage community participation and facilitate user-generated content initiatives.

   • Identify potential customer advocates for work with marketing and/or product. 

2. Content Management:

   • Curate and create content that resonates with the community's interests and values, including varying content for different personas.

   • Coordinate with content creators, internal stakeholder teams, ensuring content aligns with community preferences.

   • Regularly update community channels with relevant information and resources.

   • Understand upcoming product release and successful use cases for user personas

3. Community Support:

   • Serve as a primary point of contact for community members, addressing inquiries and concerns.

   • Monitor community feedback and sentiment, providing insights to relevant teams.

   • Implement strategies to enhance the overall community experience.

4. Events and Initiatives:

   • Plan and execute online events, such as webinars, AMAs (Ask Me Anything), office hours, and live streams.

   • Collaborate with the Teaching and Learning Innovations (TLI) team, marketing, and partnerships teams to promote community events.

   • Measure the success of community initiatives and optimize strategies based on data-driven insights including aggressive KPIs

5. Community Advocacy:

   • Advocate for the community’s needs and preferences within the organization.

   • Work closely with product teams to communicate community feedback and influence product development.

   • Identify and empower community leaders and influencers, cultivating a network of brand advocates.

• Receives and issues of Sales and Purchase Orders
• Receives booking requests via inbound phone call and/or email
• Liaises with customer and Factories pertaining to delivery scheduling, pull-in/push-out request and ensure that SLA are met
• Process shipment and booking of orders via SAP system
• Generates shipping documents and process for invoicing
• Ensures that all pending shipment and invoice is process within SLA
• Verifies billing for Export logistics operations
• Supports the factories for any application of customers where necessary
• Dispatch of shipping document to Customers
• Coordinates with Customers and Factories in case of any return cargoes
• Issue of Debit/Credit notes pertaining to claims or return cargoes
• SAP master maintenance

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring :

• Minimum of 8 years’ experience required.

• Experience on most of these types of projects but focus should be on 1-4.

1. SDWAN

2. Migration Network Hardware Refresh

3. Network Application (Upgrade, Integration, Deployment)

4. Voice: Cisco / 8x8 Cloud Calling 

5. Infrastructure / Network  (Deployment, Consolidation, Refresh)

6. Voice: Cisco / 8x8 Cloud Calling

7. CoS

8. Managed Security Services

9. Cloud Migration

10. CITRIX

Nice to have skills/tools/experience/certification : 

1. Project Management Certification (Prince2, SAFE, PMP, Etc.)

2. PM Tools experience

3. JIRA

4. Planview

5. SNOW

6. Microsoft Project

7. Microsoft office tools

•Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

This role is responsible for improving and growing our business by establishing and developing relationships with customers, suppliers, and other partners. In addition, the role involves promoting and supporting inbound and outbound calling activities for "Preview Channel" campaigns at the Call Centre. Reporting to the Group Director of Marketing - Strategy and Thailand Operations, the Business Development Manager will drive maximum return from partnership campaigns and coordinate activities among multiple internal and external teams. The individual should possess the following skills:

Key Responsibilities:

• Partnership Management Skills:
• Acquire and develop new partners and manage existing partnerships.
• Deliver a superior B2B relationship experience with a long-term strategic focus.
• Communication Skills:
• Communicate effectively with clients of diverse backgrounds and educational levels.
• Demonstrate excellent written and verbal communication skills.
• Analysis data analysis to

Organizational Skills:

• Manage multiple clients, on-site and off-site meetings, and deadlines.
• Keep client proposals and tasks on track by demonstrating strong organizational skills.
• Time Management Skills:
  • Prioritize tasks and manage a calendar effectively.
  • Adjust schedules as needed to meet objectives.
  • Technical and Computer Skills:
  • Utilize Sales Force (SF) to track leads, client calls, and sales cycle progress.
  • Possess basic technical and computer skills.
  •  
• Self-Motivation:
  • Be goal-oriented and commission-driven, striving for personal success.

Work Ethics:

Demonstrate good work ethics and maintain a positive attitude towards team members and senior leadership.

#LI-LK1

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Sales Project Manager
Work schedule: Full Time | 40 hours per week | Eastern & Central Time
Salary Range: up to US $1,600 per month (Dependent on your skills and experience)

Role Overview:
The role is primarily focused on driving sales within the US-tech market, with additional responsibilities in project management. The ideal candidate will manage the full sales cycle, from prospecting to closing, while also supporting operational and project-based initiatives.

Duties and Responsibilities:

• Sales (90%):
• Manage the end-to-end sales process, including prospecting, cold calling, cold emailing, and nurturing leads through the sales funnel.
• Focus on generating and closing opportunities within the US-tech market.
• Project Management (10%):
• Oversee the implementation and iteration of new initiatives and Standard Operating Procedures (SOPs).
• Manage various operational tasks, including responsibility for the 24/7 chat feature and ensuring its smooth operation.

Immediate Tasks (Week 1):

• Participate in introductory meetings with key stakeholders to establish relationships and align on priorities.
• Begin prospecting new clients, with an emphasis on the US-tech and Latin American (LatAm) markets.
• Take over management of ongoing projects, including overseeing the chat feature and identifying areas for operational improvement.
• Execute cold calls and emails to engage potential clients.
• Join an initial sales call to align on goals and build rapport.

• 3-5 years of sales experience, ideally in the US-tech market, with a strong ability to build and maintain client relationships.
• Strong project management skills, with experience using tools like Atlas, Slack, and HubSpot; familiarity with other project management tools is a plus.
• Experience selling to law or property management firms is highly advantageous.
• Adaptable to dynamic work environments, eager to grow, and open to feedback.
• Demonstrates ambition, curiosity, and a strong work ethic
• Proactive, self-driven, and comfortable taking ownership of tasks to achieve results, especially in commission-based environments.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Operations Associate
Work schedule: Full Time | 40 hours per week | Monday to Friday, 9 AM to 5 PM Pacific Time
Salary Range: up to US $1,700 per month (Dependent on your skills and experience)

About the Role:

The Operations Associate plays a key role in providing comprehensive support across multiple business functions, ensuring smooth operations, and enhancing productivity. This role is divided into three core areas: administrative support, operational/project management, and sales/CRM assistance. The ideal candidate is organized, detail-oriented, and able to handle various tasks across departments with professionalism and efficiency.

Duties and Responsibilities:

• Tier 1: General Administrative Support
• Organize and manage calendars, schedule meetings, and ensure timely communication across the team and with external stakeholders.
• Tier 2: Operational and Project Management Support
• Maintain and manage data, processes, and systems for operational efficiency, providing cross-functional support as needed.
• Assist in the research, planning, and execution of webinar series and online conferences, ensuring attention to detail and personalized touches throughout.
• Handle pre-programming tasks, manage RSVPs, and create contingency plans for participants.
• Conduct background research for podcasts and prepare materials for smooth execution.
• Tier 3: Sales and CRM Support
• Provide backend support for sales operations, including CRM management and updates.
• Facilitate polite and effective communication with leads and connections to foster positive engagement and potential business opportunities.

• Proven experience as an Operations Associate in the podcasting industry, with strong organizational skills and meticulous attention to detail.
• Proficient in Slack, Zoom, and email; experienced with WordPress, Squarespace, Zapier, Streamyard, and LinkedIn.
• Familiar with CRM tools (Zoho) and experienced in managing webinars and virtual courses via Zoom for sales and event support.
• Quick learner with the ability to work independently and manage multiple tasks efficiently.
• Agile, adaptable, and tech-savvy, with strong problem-solving skills across departments.
• Collaborative team player with excellent communication, interpersonal skills, and a proactive attitude.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement