Total 1,137 Full-time service operations manager job vacancies in The Philippines

LOOKING FOR CANDIDATES BASED IN THE PHILIPPINES ONLY

Position: Operations Manager

Work Hours: M-F, 9am-5pm EST

Pay Range: $900-$1,500

About Support Shepherd:

Support Shepherd is a rapidly growing customer support outsourcing company that provides top-notch customer service solutions to businesses of all sizes. We are known for our exceptional customer service and commitment to helping businesses succeed.

We are looking for an Operations Manager who will be instrumental in managing our business operations, ensuring efficient project delivery, and maintaining high client satisfaction. The ideal candidate will be responsible for overseeing project management, building internal tools (Notion, Asana, CRM), and performing administrative tasks, alongside playing a key role in strategic planning and process optimization.

Responsibilities:

• Responsible for overseeing project management, building internal tools (Notion, Asana, CRM), and performing administrative tasks, alongside playing a key role in strategic planning and process optimization.
• Manage the full lifecycle of project management, from initiation to closure, ensuring timely and quality delivery of services.
• Oversee internal relationship management, including onboarding, and communication.
• Efficiently handle and integrate business operations tools such as Notion, Asana, and CRM systems.
• Conduct client feedback collection and analysis, fostering continuous improvement.
• Handle day-to-day administrative tasks and support the team in operational needs.
• Participate in strategic planning and execute business strategies.
• Manage HR responsibilities, including recruitment, onboarding, and staff development.
• Setup marketing and sales processes such as build newsletter/blog content calendar, assist with organizing marketing content

• Minimum 2 years of experience (Well rounded who can implement business processes)
• Proven experience in operations management, preferably in a professional services environment.
• Strong understanding of project management principles and experience in managing complex projects.
• Proficiency in using project management tools (e.g., Asana) and CRM systems; Google Workspace, Hubspot (big plus), and Notion (big plus)
• Excellent organizational, leadership, and decision-making skills.
• Strong communication and interpersonal abilities (Above Average to Excellent)
• Ability to analyze data and provide insights for improvement.
• Experience in managing client relationships and understanding of customer service principles.
• Nice to have interest in cybersecurity and tech focused.

Holiday: TBD

What you will do:

• Participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle.
• Partners with branch service teams to manage resources to meet contractual obligations.
• Provides accurate and prompt order management. Implements short and long range account plans to achieve management, financial, and customer objectives.
• In charge in providing assistance and support in the on-time completion of projects and ensuring that they are within budget.
• Defines project milestones, monitor and control project budget consumption and schedule, analyze progress reported against work schedules and recommend actions to improve progress.
• Provide analysis of data and reports
• Responsible for handling administrative tasks of the Project Execution Team.
• Perform on-going schedule tracking and analysis.
• Conducts Project Post-Mortem Analysis and Reporting.
• Perform project management functions

What we look for:

• Graduate of any 4-year course
• Knowledge in Microsoft Office
• Good communication skills, detailed oriented, can work well with a team and works under minimal supervision
• Must have at least 4 years of relevant work experience

Procurement Operations

• Purchasing of products and services
• Management of purchase requests.
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness.
• Conversation of purchase request / Order placement and complete order processing.
• Review open PR-reports on a weekly basis to ensure timely conversion to PO.
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment.
• Verification of order confirmation.
• Verification of contract fulfilment via contract partner.
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable).
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed.
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs.
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue.
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary.

Execution of administrative activities related to purchasing

• Execution of internal/ external correspondence.
• Maintain vendor relations through direct personal contact, phone, or written correspondence.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

Procurement Operations

• Purchasing of products and services
• Management of purchase requests.
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness.
• Conversation of purchase request / Order placement and complete order processing.
• Review open PR-reports on a weekly basis to ensure timely conversion to PO.
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment.
• Verification of order confirmation.
• Verification of contract fulfilment via contract partner.
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable).
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed.
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs.
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue.
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary.

Execution of administrative activities related to purchasing

• Execution of internal/ external correspondence.
• Maintain vendor relations through direct personal contact, phone, or written correspondence.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

Procurement Operations

• Purchasing of products and services
• Management of purchase requests.
• Verification of purchase requests for appropriate approvals, pricing, quantities, descriptions, and process and ensures correctness.
• Conversation of purchase request / Order placement and complete order processing.
• Review open PR-reports on a weekly basis to ensure timely conversion to PO.
• Contact vendors to follow-up on existing orders to determine status of delivery dates, quantities and method of shipment.
• Verification of order confirmation.
• Verification of contract fulfilment via contract partner.
• Communicate all critical delivery delays/issues with the appropriate clinic/plant and Category Manager (if applicable).
• Support AP SSC (shared service centre) by following up with requestors for missing GRs and clarifying invoice issues with vendors as needed.
• Assist in the resolution of payment issues helping to address vendor name and address, price and quantity discrepancies with invoices and POs.
• Follow up with vendors to ensure credit memos are received from supplier when products are returned or scrapped.
• Research and review open PO-reports on a weekly basis to ensure accuracy of reports and to determine if materials are overdue.
• Assist in facilitating purchase order changes as needed for shortages, price and terms adjustment.
• Escalate issues to supervisor/manager for resolution, as deemed necessary.

Execution of administrative activities related to purchasing

• Execution of internal/ external correspondence.
• Maintain vendor relations through direct personal contact, phone, or written correspondence.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

The Paid Media Manager will be responsible for implementing and executing Paid Social campaigns in line with the agreed strategy to maintain, develop, and exceed client performance targets The successful candidate will provide day-to-day implementation, optimization, and upload of client campaigns through direct input and supervising junior staff.

Implementation/Execution

• Develop and implement Paid Social campaigns in line with the agreed strategy to maintain, develop, and exceed client performance targets.
• Provide day-to-day implementation, performance optimization, and upload of client campaigns through direct input and supervising junior staff.
• Budget pacing & management: Ensuring campaigns are within budget and forecasting future spend.
• Providing data-driven insights based on campaign performance data and research, and creating recommendations for developing current and future digital strategies

Vendor Management

• Liaise with vendors and third party representatives to maintain and develop relationships and build knowledge of new features and betas.
• Stays up-to-date with practices and standards in the digital marketing industry

Analytics

• Ensures flawless campaign execution and effectiveness by establishing key indicators to measure success.
• Interpret performance reports to provide actionable insights, analysis and recommendations to meet campaign objectives.

SME

• Coach and develop junior staff, supervising their projects and day-to-day activities.

Client interface

• Provide accurate client communication that details performance and return on investment via regular campaign reporting and analysis.

This role will work remotely from the Philippines on behalf of our Australian-based business. You will work with the Project Leads, department leads & the operations team within the business to manage resourcing requirements across the creative, COE & Business Advisory teams. The PM is the key communicator between all of the agency, maximising efficiencies across all stages of the delivery process. To be successful in this role you’ll bring excellent communication, project management and a natural ability to find solutions to issues that seem unsolvable.

Core Principles

• Oversee programs of work for your client/s
• Owner of a ‘project trix’ (scope/ pricing, timings, resourcing, WIP, budget tracker)  for your clients
• Writing scope of work documents, ensuring commercial and scope compliance, tracking the resourcing and project process to deliver to scope (retainer or project)

Project Management

• Ensure design and delivery of all projects align with scope, and flag any risks or escalations required outside of this
• Ensure all projects are within our project management platform and set up any projects that are yet to be entered, including estimate creation, timeline creation & resource 
• Ensure financial health of each client by proactively managing (Budget reporting)
• Commercial analysis & budget reporting/ forecasting for each client
• Forward-plan, anticipate problems, identify gaps and crunch points and highlight so teams can adapt across workstreams
• Identify knowledge/resource gaps where necessary and facilitate finding a solution
• Set agenda, lead agenda, host meetings and ensure a clear plan for all team members and clients after meeting to reach next project milestone
• Schedule key project milestones and assign tasks to team members in line with overall workflow
• Assist with building best-in-class PowerPoint presentations, Word and Excel documents
• Take an active role in all aspects of the Project Management team
• Identify allocation problems and anticipate business challenges that might arise, advising stakeholders on possible solutions.
• Support with ensuring information is updated in relevant systems  
• Strong administration, time management and organisational skills.

Relationship Management: 

• A love of building friendly relationships with your colleagues, sharing your positive energy and being able to tactfully manage expectations.
• Build strong relationships with all teams within the organisation.

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive the overall sales, acquiring new customers and accounts in your scope; you will drive growth securing a sustainable sales pipeline developing new revenue opportunities and unlocking new budget holders.  

Responsibilities 

• Drive sales acquiring new customers and accounts in your scope securing new revenue opportunities and maintaining accurate forecasting. 

• Develop a solid and interconnected understanding of potential customer's industry/business/markets/clusters and their needs. 

• Generate and qualify leads increasing the overall sales pipeline. 

• Develop white space & win-back sales strategies. 

• Expand network / budget holders’ potential customers. 

Salary: P120,000 to P180,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• Proven track record as a Senior OutSystems Developer with at least 5 years of hands-on development experience.
• Extensive knowledge of OutSystems development concepts, including reactive and traditional web applications, mobile apps, and integrations.
• Expertise in designing and developing user interfaces using OutSystems UI patterns and best practices.
• Strong understanding of relational databases, data modeling, and performance optimization. - Proficiency in web technologies such as HTML, CSS, JavaScript, and RESTful APIs.
• Strong understanding of relational databases, data modeling, and performance optimization. - Proficiency in web technologies such as HTML, CSS, JavaScript, and RESTful APIs.

What will you do?

• Plan, design and build secure, scalable, and flexible technical solutions in OutSystems.
• Work in an agile environment with a small team to implement solutions that drive business value and competitive advantage.
• Collaborate with other developers.
• Assisting with solving complex technical problems when they arise.
• Running code reviews, ensuring quality of solutions before release.
• Addressing technical concerns, ideas, and suggestions.
• Monitor systems to ensure they meet both user needs and end goals.
• Create and maintain appropriate documentation for new and existing systems.
• Continually research current and emerging technologies
• Coaching junior developers

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based company that helps companies streamline contract management and slash costs by 80%, ditching email and phone for a digital platform with portals, workflows, and secure data rooms. They aim to modernize contracts from start to finish and build digital bridges between companies and clients to boost performance. Their platform's simple process engine visualizes client journeys, assigns tasks, and tracks progress, making collaboration and fulfilling obligations a breeze.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Business Operations Analyst

Work Hours: M-F; 9:00 AM-5:00 PM PST / 1:00 AM-9:00 AM PH Time

Salary: 1,200-1,300 USD per month

Duties and Responsibilities:

Growth

• Help manage and optimize paid media campaigns on Facebook and Google.
• Interact and manage potential partnerships with influencers, other brands, and potential retailers.

Site Management

• Create and optimize product listings for new and existing products.
• Work with the internal development team to improve site conversion rate and revenue per visitor.

Marketing & Data Analytics

• Provide ongoing support to the eCommerce team and manage daily operations of our website.
• Manage and maintain the e-commerce calendar on product launches, newsletter campaigns, marketing, and operations.
• Furthering our brand strategy & messaging for our existing brands in order to build community and loyalty.
• Optimize on site messaging, navigation, operations, CX content, and product description pages.
• Develop quantitative and qualitative analyses on site performance, product launches, post sales experience, omni channel initiatives, competitor landscape, and UX.

Supply Chain

• Coordinate vendor communications regarding supply chain, logistics, and product development.
• Partner closely with the Customer Service and Merchandising team on all site needs and projects.

Product Development

• Assist with our product development & testing projects to find the next great product or brand.
• Assist with A/B testing new features, suggest improvements, and work with developers to implement.
• Assist with identifying, sourcing, and scaling new product lines to increase the LTV of customers.

• Has a 4-year Bachelor’s degree from a university (University of the Philippines/Ateneo/La Salle).
• Has a degree in Business Administration/Management, Business Economics, Management Engineering, or Applied Math with a specialization in mathematical finance, or anything similar.
• Strong communicator - Good verbal and written communication skills.
• Familiar with any productivity, project management, or communication tools.
• Fresh graduates are welcome to apply.

Ideal/Preferred/Nice to Have:

• 2-4 years of relevant experience in the role.
• Familiar with tools such as Slack, Google Sheets, Notion, Google Slides, Shopify, and Data Analytics tools (e.g., SQL, Tableau).

Personality/Attitude/Culture Preference:

• Growth Mindset – you are an analytical thinker and an influential thought leader.
• Analytics – you aren't afraid to dive into the numbers and figure out the answer.
• Resilient – you will thrive on challenges and demonstrate confidence navigating ambiguity.
• Doer, not just a thinker – you make strategic choices AND activate them.
• Entrepreneurial in mindset – you ask challenging ‘why’ questions and suggest new routes to success.
• Has meticulous attention to detail.

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

• Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

Location:

• Malaysia/Philippines

Benefits

• Private Health Insurance
• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SERVICE REPRESENTATIVE

Work Hours : TBD

Holidays : TBD

Pay Range : $ 800 - 1,000 USD per month

Duties and Responsibilities:

• Answer phone calls from customers on the first ring.
• Assist with inquiries and help resolve questions.
• Schedule and assist with creating quotes
• Enter detailed customer information in the software system
• Dispatch if needed

• Proficiency with Slack;
• Familiarity with Skimmer and Open Phone will be great but not necessary (client can provide training)
• Good communication skills
• Experience in a customer support role is highly preferred
• Good demeanor and personality
• Highly trainable

Salary: P60,000 – P90,000 (Monthly Package)

Shift: Monday - Friday (3:00 PM – 12:00 AM EST)

What are we looking for?

Skills Required:

• At least 2+ years of experience on a similar role
• Strong working knowledge of financial markets and investments
• Proficient in Excel (including macros and pivot tables) and Powerpoint
• Background in banking and/or financial services industry
• Strong computing skills: ability to navigate numerous data providers such as Bloomberg, Morningstar Direct, Pitchbook, Burgiss, etc.
• Excellent communication skills

Nice to have:

• CFA
• Experience using Dasseti

What will you do?

• Maintain, update, and add manager data and information in the system
• Track record and portfolio company analysis and performance benchmarking
• Assist with material preparation including due diligence memo
• Provide market analysis
• Assist with manager and reference calls
• Assist and manage internal reporting covering market information and manager updates (i.e. quarterly asset class reviews, quarterly monitoring report for public securities, weekly private investment pipeline reports, attribution reports etc.)
• Assist with external reporting covering market information and manager updates (i.e. public manager tear sheets, quarterly reporting for private managers, etc.)
• Assist with ad hoc data requests
• Work effectively with other teams throughout the organization
• Other duties as assigned

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P60,000 – P90,000 (Monthly Package)

Shift: Monday - Friday (3:00 PM – 12:00 AM EST)

What are we looking for?

Skills Required:

• At least 2+ years of experience on a similar role
• Expertise in investment principles, asset allocation and portfolio management
• Background in banking and/or financial services industry
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Excellent communication skills

Nice to have:

• Familiarity with Excel VBA is a plus for tasks involving automation and streamlining coding processes
• CFA

What will you do?

Client Reporting & Presentations

• Draft and update client investment presentations, encompassing performance reports and market analysis.
• Maintain and update forecasting models for private investment portfolio.

Investment Database & Performance Monitoring:

• Manage the Private Investment Database, ensuring accurate cash flow reconciliation and asset value tracking.

Portfolio Analysis, Management & Modeling:

• Perform diagnostic analysis and create rebalancing plans on client portfolios and execute Monte Carlo simulations for risk assessment.

Investment Compliance & Operations:

• Ensure compliance with regulatory requirements, including AML/KYC.
• Coordinate with custodians for accurate cost basis reconciliation.
• Manage private investment subscriptions and account openings.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced SENIOR DIRECTOR FOR OPERATIONS to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Overseeing operational processes and developing strategies for improved efficiency of BPO operations
• Attending meetings with other managers and senior management to align company objectives and performance
• Tracking, analyzing, and reporting performance data on key departmental initiatives
• Leading negotiations, budgeting, purchasing, and putting efficient workflows in place
• Partnering with business leaders, staff, and value creation teams to drive operating performance and strategic initiatives
• Coach and mentor Operations Directors and Client Services Directors
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Ensure that the company runs with legality and conformity to established regulations
• Manage an operations department of 1200+ FTE

• At least 2 years of experience as Director in the BPO Industry - from any department: Operations, Training and Quality, Transitions, Support
• Amenable to work ONSITE in Makati on night shift
• Must have handled US Healthcare Insurance accounts at least as a manager
• Must have handled at least 10 different clients as a Director

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P40,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for?

Skills Required:

• With at least 1+ years of OutSystems platforms development experience
• Experience in web development - HTML, CSS, Javascript and Relational Databases
• Strong communication skills in English including verbal, written, presentation and interpersonal
• Graduate of Bachelor’s degree in Computer Science or any related courses

What will you do?

• Join the project team in delivering and maintaining web applications.
• Interact in a team/group setting to understand the User Experience (UX) goals of the digital products being built.
• Support the internal and external team in building a product that both provides a delightful user experience.
• Define or extend the data model of OutSystems applications enforcing proper referential integrity constraints.
• Develop functional components including screens, business logic, and custom UI in Out Systems.
• Understand how to match existing user interface (UI) guidelines to meet requirements within the OutSystems platform.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a Melbourne-based company that helps companies streamline contract management and slash costs by 80%, ditching email and phone for a digital platform with portals, workflows, and secure data rooms. They aim to modernize contracts from start to finish, and build digital bridges between companies and clients to boost performance. Their platform's simple process engine visualizes client journeys, assigns tasks, and tracks progress, making collaboration and fulfilling obligations a breeze.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

1. Develop and monitor comprehensive project plans, including budget tracking and resource allocation.

2. Create and maintain project documentation and reporting, including progress updates and project status reports.

3. Communicate project goals and objectives to project stakeholders.

4. Establish and maintain project timelines and delivery dates.

5. Identify and resolve project issues in a timely manner.

6. Provide guidance and direction to project team members.

7. Monitor and track project performance against established project plans.

8. Develop and manage project budgeting processes and resources.

9. Analyze and report on project performance and outcomes.

10. Manage the development and implementation of project plans, including risk management and change control processes.

1. Bachelor's degree in Planning, Business, or related field

2. At least 5 years of experience in planning and project management

3. Excellent communication, analytical, and organizational skills

4. Proficient in Microsoft Office Suite, especially Excel

5. Ability to work independently and as part of a team

Benefits:

• Company Christmas gift
• Company events
• Free parking
• On-site parking
• Transportation service provided

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• 13th month salary
• Overtime pay

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFICE / ADMINISTRATIVE MANAGER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the tasks of the Admin & Facilities, and Finance staff.           
• Creates an office budget and ensures that budget provision is followed.           
• Acts as the Financial Controller who tracks and endorses expenditures for payments.           
• Monitors all types of office requests and procurement requirements.           
• Ensures that all statutory and government requirements are submitted and completed in a timely manner.           
• Organizes the schedule for maintenance and other cleaning schedules the company requires to keep the office clean and safe and ensure its appliances are in good working condition.           
• Reports office progress to senior management and working with them to improve office operations and procedures.      
• Coaches team members for improvement and development.           
• Ensures all day-to-day tasks assigned are completed correctly in a timely manner.       

• At least 2 years of experience as site or office admin, preferably within the BPO industry
• Excellent English communication skills

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline 

The HR Manager plans, directs, and coordinates the overall HR functions of an organization. He/she oversees the recruitment, compensation, and benefits administration; HR Policy and Procedure Implementation and review, training and development, compliance to regulatory bodies, performance appraisal management and consults with the executive for strategic planning and serves as a link between an organization’s management and employees.

Responsibilities:

· Develop and implement HR strategies and initiatives aligned with the overall business strategy.

· Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

· Manage the recruitment and selection process

· Handles staffing issues, such as mediating disputes and directing disciplinary actions

· Work with the training manager to ensure the implementation of the training and development programs of the company

· Oversee and manage a performance appraisal system that drives high performance

· Payroll and Compensation and Benefits Administration

· MIS and HR Database Management

· Report to management and provide decision support through HR metrics

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/ Department: The Operational Risk Manager is responsible for implementing the overall operational risk management program in conjunction with the Global Head of Non-Financial Risk, Operational Risk Transformation Lead, and other Operational Risk Managers across the organization. The Manager also serves as a seasoned thought leader and subject matter expert that has a strong technical understanding of risk management, including Risk Control Self-Assessment (RCSA) processes and activities, within the financial services industry. The person performing this position will be responsible leading the team, ensuring all employees buy into the overall vision, and will be responsible for the overall success of the team. In this high profile role this person will actively engage with senior members of the Northern Trust leadership team (e.g., Global Head of Non-Financial Risk, Operational Risk Transformation Lead, Regional Risk Officers, and Country Risk Managers) and will serve as a primary point of contact for stakeholders across the organization. In addition, the Manager will advise senior management on opportunities to enhance the design and operating effectiveness of the internal control environment for Northern Trust’s risk management practices. This role resides within our Philippines Service Center, based in Metro Manila, and will report to the Operational Risk Transformation Lead in Chicago, USA. The key responsibilities of the role include: Management of the RCSA program deliverables - action plans, post effectiveness testing, control evaluation etc.Review workflows to minimize risks associated with the process & improve overall control environment.Development, maintenance and ongoing enhancement of process controls including initiation of projects, where requiredImplementation of controls to mitigate process risks in case of operational errors / near misses / exceptionsStrong stakeholder engagement to ensure identification of issues, timely completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessionsReview key risk indicator framework; scorecards, dashboards to ensure appropriateness of metrics / key performance indicators and facilitate business reviewsPart of a team of risk management professionals who work with senior management in all lines of business to coordinate operational risk management activities.Contribute to establishing and maintaining program processes and practices which effectively ensure that the enterprise program remains current, and incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory requirements.Manage or lead projects aimed at improving the overall programCommunicate identified risks to key stakeholders, organize remediation action plans, and track identified risks to closure Skills/ Qualifications: Fluent in English and ability to communicate in a clear, concise and effective manner (verbal and written)9+ years financial services experience with minimum 3 years of operational risk, controls or audit experienceExcellent working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of decisions, as well as identify and convey potential problem areasAbility to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the businessStrong organization, attention to detail, time management, planning skills and the ability to handle multiple competing prioritiesAbility to make independent decisions and also to be a team player and effective communicator to ensure that issues are appropriately resolvedConfidence and expertise to advise management and the businessAbility to use initiative and work unsupervised in a proactive mannerStrong organizational skills, a collaborative approach to work, with strong interpersonal skillsAbility to deal effectively with multiple competing deadlinesAttention to detail Work Schedule/Location: 4:00PM - 1:00AM Mondays - Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

General Purpose: Joint Venture Accounting (JVA) in Finance Operations performs the end-to-end Joint Venture Accounting activity for RDS-operated and non-operated Upstream/Integrated Gas activities. The team, which is part of the Revenue Upstream organization, operates from SBO Manila and manages cash calls and joint interest billing to Joint Venture partners. Job Purpose: This role is responsible in performing day-to-day operational requirements for Upstream Joint Venture Accounting (JVA) Brazil for Shell-operated and non-operated JV assets, with the following primary accountabilities: Ensure cash calls are within the approved budget and appropriately booked in the rightful cost element, Ensuring that cash calls are received and paid within agreed terms, Proactively and reactively identify potential bank overdraft, Complete, quality, and timely joint interest billing and other required reports provided to JV partners and key stakeholders, Accurate recording of non-operated venture account balances, Accurate and timely postings of required manual journal entries and ensure approval within MOA, Analysed and address the aging of account reconciliation balance. Creates analytical reports to be used during Asset/Venture discussions. This position will also be responsible for effective relationships with key stakeholders within Finance Operations, Asset Finance in the Business and Controllers team to ensure that alignment of objectives, delivery of functional plan, and targets are met. Principal Accountabilities: Process Manage JV Partner debtor/vendor request set-up Manage Equity group change request set-up and complete Prior Period Adjustment as necessary Review Authority for Expenditure (AFE) JV attributes prior to set-up in SAP Place AFE in suspense/un-suspense Cash call calculation and preparation of statement for sending to JV partner Perform bank reconciliation and cash flow monitoring Prepare monthly Joint Interest Billing and other required reports Records NOV Joint Interest Billing Manage payment processing Address issues and errors during the allocation and cutback process Focal for any issues or questions relating to the Billing and Cash Call process Monthly Status of Accounts Reporting Analysis Monthly Portfolio Analysis meeting with Team Manager Actively participate in the monthly or other relevant stakeholder meeting Compliance to internal and SOX controls. Continuous Improvement/Digitalization Identify and execute process improvements to deliver efficiency and effectiveness value Identify control weaknesses and recommend appropriate changes Successful execution of process streamlining with continuous improvement mindset Identify digitalization or automation initiatives to deliver more effective and efficient process Values Maintain an office environment supportive of diversity and inclusiveness Enterprise first behaviour Business Acumen Job Knowledge, Skills & Experience: Qualifications Degree/qualifications in Accounting/Finance preferred. 3-5 plus years work experience in related accounting processes Sound understanding of Credit Management and Joint Venture Accounting process. Must have experience in a multi-national company – preferably in Shared Services environment. Exhibits excellent English communications skills (written and oral). Language Proficiency Level: C1 (specify language requirement by country). Good knowledge of controls framework. Ability to work under high pressure an in a rapidly changing environment. SAP and Microsoft office skill set are necessary, preferably advanced excel Amendable to work on a hybrid work setup (2 days work on-site & 3 days WFH). Shift: 3:00 PM to 12:00 AM Must be willing to work on a contract of 6 months. Key Competencies Accounting and Reporting- Skill Business Partnering – Skill Finance Input to Joint Ventures - Skill Governance and Assurance - Skill Commercial Mindset – Skill Negotiation- Skill Leadership Competencies Delivers Results Motivates, Coaches & Develops Displays Personal Effectiveness Demonstrates Courage Values Differences Champions Customer Focus For further information, and to apply, please visit our website via the “Apply” button below.

Purpose and Accountabilities Pre Billing / Billing Perform Pre-Billing/Billing and Query Resolution activities for in-scope entities: Managing the creation of upfront agreements through the Engagement Confirmation Tool (ECT) for handled types of charges through to gathering of confirmations. Driving action to manage KPIs relevant to the maintenance of ECT: coding validation errors, ageing open and expired engagements, etc. Managing billing for the Service Provider Entity assigned: Sourcing of data from feeders, preparation, and thorough review of data to be processed for billing. Timely processing of requests for billing received including the related Master data set-up. Communication of Unbilled accruals Preparation of ad-hoc reports not in-scope of MI Provision of support in audit requirements and customer requests Performing periodic reviews of unbilled items and ensuring escalation of actions needed to be taken by FO, OU, and SP. Ensure compliance to Agreed Terms of Reference identify the root cause of noncompliance and follow through of resolution before the next billing. Reviewing monthly Billing Accuracy compliance, searching for root causes, and working towards permanent resolution of misses. Ensuring real-time updates and ownership of actions assigned from the Query Management Tool Providing support to the Account Management team on Intra Group accounting activities for monthly reconciliations and quarterly reporting are performed within closing timeline. Job Requirements: Bachelor’s degree in Finance, Accounting, Business Administration preferred Minimum 2 years of work experience in a similar or related role Strong communication skills Fluent in English and Mandarin Strong analytical, problem solving and critical thinking skills For further information, and to apply, please visit our website via the “Apply” button below.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

We are looking for an outgoing and creative Social Media Content Manager to join our team!

This full-time position will be completely remote. We welcome applications from recent graduates as well as seasoned professionals. Social media content creation and social media management experience is required. The Social Media Content Manager will work directly with the owners & management. The owners are actively involved in the daily operation of the business.

Position: Social Media Content Manager

Working Hours: Monday to Friday, 9 AM - 5:30 PM EST Time zone (open to more flexible schedule)

Monthly Salary: Up to 1,500 USD/mo (Depending on the interview result and client’s approval)

About the Company:

A marketing firm specializing in social media, located in Charlotte, North Carolina.

Responsibilities:

The primary responsibility of the Social Media Content Manager will be to create high-quality social media graphics and captions for our clients. Our clients are US-based and are in basically every industry.

This job is best for someone who:

• Wants a job where he/she can work completely remotely
• Wants to be part of a fast-growing company
• Likes designing social media graphics
• Has expert knowledge of Canva and/or Illustrator

• Exceptional communication skills (both written and verbal)
• Expert knowledge of English grammar
• Must be extremely detail-oriented from a graphic design standpoint
• Demonstrated ability to problem-solve and ensure client satisfaction
• Organized and able to manage time effectively
• Ability to prioritize tasks and meet deadlines
• Working knowledge of Google Drive products
• Expert knowledge of Canva and/or IllustratorDigital Marketing experience is highly preferred
• Intermediate knowledge of Facebook, Instagram, LinkedIn, and Twitter is highly preferred
• Must be able to complete miscellaneous other tasks relating to social media content creation, social media management, digital marketing, and administrative duties.