Total 1,137 service operations manager job vacancies in The Philippines

WHAT WILL YOU DO

People Management 

• Identify growth and development opportunities for Team Captains and team members
•  Monitor, improve, and maintain healthy operational efficiencies such as attendance, punctuality, and any  other people indicators.

Performance Quality Management 

• Monitor and assess Team Captains’ and team members’ performance, and provide timely feedback through regular coaching as well as through Weekly and Monthly performance reviews.
• Ensure that Team Captains and team members are properly trained and working consistently to meet client needs. 
• Ensure that the team captains meet company and client-specific KPI targets.
• Execute and follow standard operating processes.

Logistics 

• Ensure that team members and equipment needs are met to sustain service levels 
• Recommend/suggest relevant alternatives to the product or tool being used by the company and or client.

Internal Coordination 

• Work with the CXM to make recommendations for their Team Captains’ and team member's career path, and assist in making a comprehensive development plan for them. 
• Relay consistent challenges to CXM in a timely and efficient manner
•  Help in culture building particularly in embracing our Core Values and practicing the competencies of a Boldr leader.
• Provide guidance to advisors and analysts to foster growth and development, best practices, and optimal morale in the organization 
• Work directly with CXM to identify root causes and develop an action plan to meet KPI targets.

External Communications 

• Be familiar with the client’s key contacts, unique requirements, and operating processes.
• Demonstrate mastery of the company and Client’s offerings (i.e. its products and services)
•  Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved.
• Identify opportunities for continuous improvement and additional client value, discussing directly with the Client Experience Manager.

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 2 years of experience leading supervision/leadership roles
• At least 3 years of Client facing experience
• At least 3 years of experience providing coaching
• Basic knowledge of Root Cause Analysis
• Lean Six Sigma knowledge is a plus!
• Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs, Google Slides) and MS Office applications 
• Excellent verbal and written communication skills.
• An ability to understand and communicate complex ideas to others, both verbally and in written form 
• Aptitude to quickly learn and navigate new technology, systems, and applications. 
•  Ability to accept feedback gracefully and with an open mind. 
•  Excellent interpersonal skills with the ability to easily relate to people in various levels of the organization.

• Private Health Insurance
• Paid Time Off
• Training & Development
• Performance Bonus

• The Tax Intern will work closely with the team and will be responsible for assisting with the preparation of tax returns, researching tax issues, and maintaining tax records.
• Organize and prepare workpapers to support the tax packages.

• Can work independently in a team environment.

Data Analysis

Gathering forecasting and committing numbers from the sales team at the end of each month. Compiling these numbers and report them to the executive team along with a metric that compares their actual sales to their forecast.

Database Management

Responsible person for the maintenance of updated records and databases to be used by the management and the different departments. Ensuring that the data is representative of the current sales, market scenario, and customer set-up by creating and maintaining a central data repository (sales, competitor prices, commodity prices, etc.) and ensuring their integrity and availability.

Administrative Support

Acts as an aide for the Feeds Sales Team in ensuring the proper execution of PR requisitions of the whole department that will drive efficiency and especially the smooth flow of activities related to the needs of the projects involved.

Coordinating with other departments to ensure proper guidance and pricing are current. Facilitates and ensures the correctness of all price set-up request of the Feeds Sales Team, while maintaining their confidentiality. Coordinates with the responsible teams on ensuring proper and timely execution of each request.

Departmental Liason

Ensures the timely update and management of communication to other departments and the use of platforms and responds to inquiries within the scope of his/her responsibilities.

Single point of contact for sales team's administrative, and procurement activities and coordination within the category of his or her scope.

The Technology Support team is the first point of contact for all Incidents and Service Requests, through tickets, phone, or onsite support. As a member of the Support team, you will participate in both Customer Service and Support for employees of the brands we provide shared services. You will also participate in local project work across infrastructure and business applications.  

You will be someone who thrives on delivering excellent service and support to end-users. While at the same time, be able to keep an overview of the brand technology. 

As a member of the Support team, you will work from the Makati office 5 days a week and be part of a rotating weekend roster. 

This role will suit a complex problem solver and you will enjoy taking accountability and responsibility for efficiently closing technical issues. 

You will be part of an international team, gain many opportunities to upskill and find your niche in an environment that encompasses all aspects of Technology; 3rd party applications, systems, databases, software development, and cloud technologies. 

In this role you will be responsible for:

• The Onsite IT service and support in the Makati office, 5 days a week 
• Resolve tickets (incidents and service requests) across Australia and the Philippines within agreed upon SLA times 
• Communicate reoccurring issues to impacted employees, in cooperation with the team and management 
• Employee onboarding and offboarding tasks, including user administration and orientation 
• IT Asset management including procurement, deployment, delivery, repair and inventory 
• Office AV configuration and maintenance, including meeting rooms, printers 
• Communicating new services and features to users 
• Perform other tasks assigned by Management 
• Weekend Support and On-call support when needed 

The Accountant Operations deals with accounting related transactions such as recording of invoices and accruals, processing payments and generation of financial reports.

Your key tasks 

• Process timely and posting of invoices. Ensure completeness of invoices and supporting documents. Perform 3-way/2-way match before posting of invoice. 
• Process travel related expenses of the employee and ensure the accuracy of the posting and clearing. 
• Coordinate, escalate and tract issues of the invoices on a timely basis. 
• Prepare and process payment runs, including electronic fund transfers (EFTs), Manual payment or other payment methods, as required. Ensure payments are process in accordance with the payment terms and company policies. Reconcile payment batches and resolve any payment discrepancies or errors. 
• Other related duties as assigned. 

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Logistics Manager 

Work Hours (Client) : M-F, 9 AM to 5 PM, Dubai Time

Work Hours (MNL) : M-F, 1 PM, to 9 PM, Philippine Standard Time

Pay Range : $2,000 - 3,500 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

Contract Management

• Ensure operations do not start (including providing nominations) until a written contract has been sent out or received from the counterparty as appropriate; where no contract is in place, the required exemption should be obtained.

• Check trader deal sheet/recap against Amicus contract, contact traders for corrections in case of discrepancies.

• Read and understand the contractual content, terms and conditions.

• Issue instructions to the relevant counterparties to execute the final contract, plus any amendments.

Financial Security

• Ensure no delivery is executed without adequate financial security in place as specified in the contract.

• Timely instruction for issuance of outgoing invoice/process of incoming invoices.

Cargo Management

• Nominate vessels under the contract agreed by the trader.

• Issue documentary instructions to meet the letter of credit (LC), customs, and contractual requirements.

• Issue custom declarations (where applicable).

• Appoint inspectors for Quality and Quantity (Q&Q) as per contractual requirements and other measures/analyses requested by traders.

• Process purchase, sale, and service invoices.

• Storage/Terminal management (where applicable).

Commercial Understanding

• Fully understand how each deal is priced and ensure pricing events are managed correctly.

• Basic understanding of hedging and the exposure on each cargo.

• Good commercial awareness in Operations – (e.g. volume tolerances, freight economics, demurrage savings, price exposure).

Vessel Management

• Clear the vessel with terminal and counterparties and vetting process through Charterers.

• Read and understand the fixtures.

• Issue instructions to the vessel on voyage orders/agents appointed / LOIs.

• Process all shipping invoices.

Insurance & Claims

• Quality and Quantity Claims Management

• Auxiliary Claims Management

• In the event of any issues during the execution of the contract, collect/coordinate documents, and correspondence with the Insurance company as required.

Coordination and Data Input

• Ensure correct and timely input of all details concerning the deal into the trading system

• Creation of Operators Files.

• Ensure the deal in the system is correct and matches final contractual terms.

• Enter and update vessel movements, event dates, Q & Q.

• Enter and update details for invoicing of goods plus costs for services.

• Maintenance and cleaning of cost accruals.

• Ensure pricing details are correct, to enable prompt invoicing.

• Timely issuance of outgoing invoices.

• Check and allocate incoming invoices for cargo and related costs.

• A minimum of 5 to 7 years experience in commodities trading, cargo, and/or shipping operations in refined products.
• Knowledge of the international trading environment and operational experience in West Africa /Arabian Gulf / Singapore / Malaysia is a plus.
• Knowledge of operational and financial procedures.
• Strong organizational skills and ability to manage priorities.
• Knowledge of Microsoft Office Suite especially Excel
• Good written and verbal communication skills
• Good negotiation skills and ability to build productive relationships.
• Demonstrate versatility; ability to adapt to situations and resolve problems quickly.
• Autonomous, proactive, and continuously thinking ahead.
• Assertive, with the ability to motivate others.
• Competency in complex structured deals.
• Good judgment skills and ability to come up with solutions, while minimizing risk and optimizing the company’s interests.
• Strong analytical skills.
• Bachelor’s degree

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Are you a skilled communicator with a knack for problem-solving? We're looking for someone just like you! Our team is seeking a candidate with excellent written communication skills to interact with our US-based employees via email and phone. You'll need to be organized and a quick thinker with great reading comprehension. If you're ready to join a dynamic team and take your career to the next level, apply today!

Position: Operations Support / VA

Working Hours: Monday to Friday, 7 am - 4 pm EST (9 pm - 5 am PHT)

Monthly Salary: Up to 1,100 USD/mo (Depending on the interview result and client’s approval)

Holiday: Paid vacation and holidays | A company laptop is provided

About the Company:

A company specializing in IT services, IT consulting, custom software, technical consulting, and software development on the East Coast of the US.

Responsibilities

• Manage the virtual onboarding process for new employees.
• Provide support to new and existing US employees.
• Assist with compliance, insurance, and other employee benefits tasks.
• Work with friendly US and Philippines-based teams.
• Monitor and organize incoming emails.
• Maintain employee records, ensuring compliance with company policies and regulatory requirements.
• High level of discretion and confidentiality.

• At least 2 years of experience in administrative and HR-related functions
• Good written English and spoken English
• Comprehension of a variety of forms and other miscellaneous tasks.
• High degree of personal and professional integrity
• Communication and logical thinking are essential.

LOOKING FOR FILIPINO (PHILIPPINES-BASED) CANDIDATES ONLY

Position: Operations Manager for Venture Capital (VC) Fund
Salary Range: $1,500/month
Schedule: Monday to Friday, 2 - 10 PM Manila Time

About the role:

We are seeking a highly organized and professional Remote Operations Manager to support our General Partners (GPs). This role requires exceptional coordination skills, attention to detail, and the ability to handle sensitive information with discretion. The ideal candidate should be based in the Philippines, with a deep understanding of U.S. business practices and a passion for the gaming sector. The role would interface primarily with Europe, but liaise with the Managing Director in the United States as well. 

Responsibilities:

1. Information Management: Assist in gathering and managing sensitive financial, personal, and tax information for our Director of Finance and business partners. Ensure strict confidentiality and compliance with all relevant regulations.
2. Cross-Team Initiative Management: Define, track, and drive cross-team initiatives from inception to completion. Collaborate with different departments to ensure alignment with overall strategic goals.
3. Meeting Coordination: Facilitate the scheduling and organization of meetings for GPs with external parties and internal team members. Ensure smooth communication and efficient time management.
4. Administrative Support: Provide general administrative support to GPs, including document preparation, report generation, and other tasks as required.
5. Event Planning and Execution: Lead the planning, organization, and execution of conferences, summits, and other events. This includes venue selection, vendor management, itinerary planning, and on-site coordination.

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Minimum of 3 years of experience in operations or project management, preferably in venture capital or finance
• Excellent written and verbal communication skills in English.
• Strong organizational and multitasking abilities.
• Proficiency with Google Workplace, Microsoft Office and other productivity tools.
• Knowledge of U.S. business practices and sensitivity to cultural differences.
• Ability to handle confidential information with the utmost discretion.
• Passionate about the gaming industry. (highly preferred!)

The Client Care CX Team aims to empower the Client Care organization to sustainably reduce clients’ effort with fast, easy and effective service models and resolution. This team works with the different function leads of Client Care.

The CX Analyst is an individual contributor responsible for supporting the Client Care CX bodies of work. This role requires financial, operations, CX Center of Excellence, or contact center background.  The candidate must demonstrate capabilities to solve complex problems and take a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations. 

The role requires a keen insight into Client Experience data, best practices, and calls for project management skills, collaboration and partnership with business leadership across Client Care.

• Partnering with the Client Care leadership, Technology, and survey vendor to support Client Experience NPS survey initiatives.
• Leverage Data Analytics to provide actionable insights in improving NPS survey management and survey returns
• Strong Project Management skills to manage issues, and lead process improvements
• Executive communication that is able to tell a compelling story about the state of Client Experience surveys

This position is to be based in Pasay City, Philippines and may or may not present relocation or sponsorship assistance.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Product Life Cycle Management

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Specify market requirements for current and future products through ongoing marketing research and customer visits.

Go-to-Market Planning

• Develop and implement a company-wide go-to-market plan.
• Collaborate with all departments to execute the plan effectively.

Business Planning

• Develop business plans and oversee the implementation of product plans.
• Work closely with cross-functional teams to ensure alignment with overall business objectives.

Product Range Management

• Collaborate with sales and marketing teams to manage product range and presence.
• Oversee signage and visual merchandising programs at retail stores and digital platform to enhance brand visibility.

Budget Management

• Manage and allocate budgets with corresponding revenue targets.
• Ensure effective utilization of resources to achieve financial goals.

Working within the Account Management department of AireSpring, Account Manager Support will act as support for the Account Management Team. This team's overall mission involves maintaining the company’s existing relationship with a client or group of clients in order that they will continue using, or growing, the company for business. In this role, you will be responsible for working with the direction of assigned Account Managers and their leadership on identified client requirements so the company can best meet those requirements.

Experience

Account manager support are not necessarily required to have direct experience of working in a related role, but they will need to be able to demonstrate a good understanding of the job and enthusiasm for working within an Account Management organization. The experience of working in a customer-facing role will always be advantageous, as will experience working to a deadline.

We are seeking a dynamic and experienced Operations Supervisor to join our team. The ideal candidate will have a strong background in BPO operations, excellent leadership skills, and a proven track record of driving performance and efficiency. The Operations Supervisor will play a crucial role in overseeing daily operations, managing a team, and ensuring the delivery of outstanding services to our clients.

• Lead, motivate, and manage a team of BPO professionals to achieve performance targets and deliver exceptional service
• Conduct regular team meetings, and performance reviews, and provide constructive feedback to enhance individual and team performance
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance overall operational efficiency
• Collaborate with other departments to streamline processes and ensure seamless service delivery
• Build and maintain strong relationships with clients, understanding their business needs and ensuring our services exceed expectations
• Address client concerns, and escalations, and collaborate on continuous improvement initiatives
• Develop and implement training programs to enhance the skills and knowledge of the operations team.
• Provide ongoing coaching and support to team members to promote professional growth and development
• Implement and oversee quality assurance programs to ensure adherence to company standards and client requirements
• Conduct regular audits and assessments to maintain high-quality service delivery

• Bachelor's degree in Business Administration, Management, or a related field
• Proven experience (5 years) in a Leadership role and BPO environment with a focus on operations management.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills
• Analytical mindset with the ability to make data-driven decisions.
• Knowledge of industry best practices and emerging trends in BPO operations
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 50,000 - 55,000 Monthly Salary

Job Title : Brand Manager

Capacity : 40 hours per week

Working Hours: Flexible with at least 2-3 hours EST overlap

Salary Range: Competitive Market Rate

Company Background

A rapidly growing, fully remote company with a small, dynamic team spread across different time zones. The headquarters are on the West Coast in Seattle, with team members in New York, India, France, and Estonia. The company is known for its decentralized structure, a hunger for innovation, and rapid growth, supported by established companies.

Role Overview

We are looking for an experienced Brand Manager to help us build our brand and raise brand awareness. You’ll work across all levels and departments of our organization to find what makes us unique and communicate it to the world.

Responsibilities

• Brand Strategy Development:
• Develop and implement comprehensive brand strategies aligned with company goals.
• Analyze market trends and consumer behavior to enhance brand positioning.
• E-commerce Brand Management:
• Oversee the day-to-day operations of the brand on various e-commerce platforms.
• Drive initiatives to optimize product listings, enhance customer experience, and maximize sales.
• Seller Central Expertise:
• Manage Seller Central on Amazon, ensuring optimal performance and adherence to guidelines.
• Utilize data-driven insights to enhance product visibility, ratings, and reviews.
• Cross-functional Collaboration:
• Collaborate with cross-functional teams to integrate brand strategies into marketing, sales, and product development efforts.
• Coordinate with the design and content teams to ensure brand consistency across all channels.
• Market Research and Analysis:
• Conduct market research to identify opportunities, threats, and industry trends.
• Analyze competitor activities and consumer feedback to refine brand strategies.
• Campaign Development and Execution:
• Plan and execute marketing campaigns to promote brand awareness and drive sales.
• Monitor and measure the effectiveness of campaigns, adjusting strategies as needed.
• Budget Management:
• Manage the brand budget effectively, optimizing spending for maximum impact.
• Provide regular budget reports and insights to leadership.

• Minimum 5 years of experience: Proven track record of at least 5 years in brand management within tech companies.

• E-commerce Expertise: Demonstrated experience managing the unique needs of an e-commerce brand.
• Amazon Seller Central Proficiency: Expertise in managing Seller Central within the Amazon platform.
• Shopify Expertise: Proven experience in building and managing brands on the Shopify platform.
• Strategic Thinker: Strong analytical and strategic thinking skills with the ability to translate insights into actionable plans.
• Cross-functional Collaboration: Proven ability to work collaboratively with diverse teams and departments.
• Results-Driven: Track record of achieving and exceeding performance targets and KPIs.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to evolving market conditions.
• Excellent Communication Skills: Clear and concise communication skills, both written and verbal.
• Innovative Mindset: Willingness to explore new ideas and innovative approaches to brand management.

Fully-remote work, competitive salary, fixed shift.

Answer incoming calls promptly. Using excellent customer service, telephone, and communication skills including tone and accuracy. Collect personal demographic and injury information from patients to provide the medical provider with the most accurate material. Transfer phone calls to the designated medical provider on call. Communicate with the medical provider team daily.

• Answer all incoming calls promptly
• Address and identify the injury and level of emergency. If non-life threatening continue with intake and notify the appropriate medical provider. If emergency, obtain a medical provider urgently prior to obtaining patient information.
• Verify and accurately enter all patient demographic information via telephone into the appropriate intake form including their incident description and job location.
• Maintain a calm environment that builds trust and confidence.
• Assist the patient with connection to medical provider via audio or video conference.
• Invoicing
• Payroll allocation
• Expense management
• Inventory management
• Tracking of CME (points)
• Other duties assigned.
• Position Technical

,service

• Proficient in the required language
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment.
• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.
• Strong affinity for customer services.
• HIPPA Compliant
• Shows the ability to calm patients during a stressful situation.
• Proficient with Microsoft Word, Excel, and Outlook
• Open to working during varying schedules, including shifts and weekends.
• Experience working or handling logistics accounts is a plus
• Having prior experience in managing logistics and healthcare accounts is an advantage.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• 25,000 - 30,000 Monthly Salary

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

As a Site Manager at Pronto Marketing, you will be directly responsible for managing and supporting the WordPress websites of up to 12 accounts (varies based on the size of accounts). You'll be a key contact for your assigned clients, overseeing their site performance, updates, and troubleshooting. Knowledge of WordPress and Elementor is essential for this role.

Responsibilities and Duties:

• Manage and maintain WordPress websites for up to 12 clients.
• Be the first point of contact for client inquiries and concerns regarding their websites.
• Coordinate with the 24/7 Support Team to ensure issues are resolved swiftly and efficiently.
• Liaise with our SEO and Google Ad teams to optimize client websites and improve performance.
• Conduct regular website audits and report on site performance.
• Implement website updates and changes as per client requests.
• Ensure all websites are functional, user-friendly, and in line with our standards.

The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.

•       Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems

•       Tracking, routing and redirecting information about issues to the proper resources

•       Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback

Responsible for driving the financial planning management and strategy by analyzing its financial performance, assessing for improvement and business opportunities, reviewing the business risks, and providing key investment valuation analysis to guide the Management in making investment decisions.  The position will play a critical role in shaping the organization’s financial future by providing valuable insights and strategic planning.

• Budgeting and Forecasting:  Lead the annual budgeting and periodic forecasting processes. Work closely with department heads to develop accurate and achievable financial targets aligned with the company's strategic goals.  Utilizes forward-looking models and activity-based analyses to provide financial insight into the organization’s plans and operating budgets.
• Financial Analysis:  Conduct comprehensive financial analysis, including variance analysis, trend analysis, and scenario modeling.  Identify key performance drivers and opportunities for improvement.
• Investment Valuation:  Builds financial models and valuation cases, and performs investment analysis for expansions, new businesses, initiatives to improve efficiency and productivity, and mergers and acquisitions.  Conducts post-mortem analysis and investment lookback after achieving milestones of investment projects.
• Strategic Decision Support:  Collaborate with senior management and department heads to provide financial insights and analysis for strategic decision-making. Present financial findings in a clear and concise manner. 
• Long-Term Financial Planning:  Develop and maintain long-term financial models to evaluate the company's financial position and performance under various growth scenarios. Make recommendations to support sustainable growth and profitability.  Advises on long-term business and financial planning and provides strategic recommendations to the Management.
• Performance Metrics and KPIs:  Define and monitor key performance indicators (KPIs) to track the financial health of the business.  Provide regular reports and dashboards to management for performance evaluation.
• Financial Systems and Processes:  Continuously improve financial planning systems and processes to enhance accuracy, efficiency, and data integrity.  Implement best practices and streamline workflows where necessary.
• Cost Analysis:  Analyze and optimize company expenditures, identifying opportunities for cost reduction and efficiency improvement without compromising quality.
• Cross-functional Collaboration:  Work closely with finance and non-finance teams to ensure alignment with financial goals and strategic initiatives. Act as a financial advisor, assisting teams in making data-driven decisions.
• Risk Assessment:  Assess financial risks and develop risk mitigation strategies to safeguard the company’s financial stability and compliance.
• Team Leadership:  Manage a team of financial analysts and planning professionals, providing guidance, coaching, and fostering their professional growth.
• Process Improvement:  Continuously improve financial planning and analysis processes, methodologies, and tools to enhance accuracy and efficiency. Collaborate with cross-functional teams to streamline processes, reduce inefficiencies, and enhance cost-effectiveness throughout the organization.
• Data Integrity:  Ensure the accuracy and integrity of the financial information by conducting regular audits and implementing data validation processes.
• Management Reporting:  Ensure the timely, accurate and thorough preparation and submission of financial reports to management and key stakeholders on a regular basis. Highlight key insights, performance metrics, and actionable recommendations. Communicate complex financial information in a clear and understandable manner.

Job Description

Are you passionate about revolutionizing the travel industry? Do you have a knack for developing innovative marketing strategies that captivate audiences and elevate brands? If so, we have the perfect opportunity for you!

As the Route Marketing Assistant Manager for AirAsia, you will play a pivotal role in shaping and executing the go-to-market strategy for one of the most dynamic and pioneering airline companies in the world. You will be at the forefront of crafting and implementing comprehensive marketing campaigns that not only meet but exceed business objectives. Join us in the exhilarating journey of transforming the travel experience for millions!

Key Responsibilities:

Strategic Go-to-Market Planning:

Spearhead the development, execution, and optimization of AirAsia's go-to-market strategy. Take end-to-end accountability for commercial delivery into the market, meticulously planning and executing every aspect of the marketing journey.

Collaborative Team Engagement:

Work closely with regional and local integrated marketing teams, social media specialists, digital marketers, and creative minds to ensure seamless alignment of route marketing strategies with the overarching AirAsia Strategy. Foster a collaborative environment that encourages cross-functional teamwork and synergy.

Product Positioning and Messaging:

Innovate on product messaging to establish AirAsia's new offerings as distinct and unrivaled in the market. Develop a unique selling point that resonates with the target audience, setting our products apart from the competition.

Channel Development and Optimization:

Create and manage a dynamic marketing calendar and distribution strategy.
Collaborate with the Business Development team to establish external channel strategies, maximizing reach and impact.

Creative Buzz Building:

Utilize creative channels to maximize promotional opportunities for AirAsia, generating a consistent level of "buzz" around the brand. Implement cost-efficient strategies to ensure the brand remains top-of-mind in the ever-evolving market.

Enhanced Consumer Experience:

Develop and monitor funnel strategies to optimize the consumer purchase experience. Implement conversion strategies that enhance user engagement and satisfaction.

Continuous Collaboration with Product Team:

Maintain an ongoing dialogue with the Product team, ensuring marketing strategies are aligned with product enhancements to enhance the overall user experience.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or related field

• Must have 3-5 years work experience in Marketing Lead role or anything related to Business Administration, Product Development, Advertising and Public Relations

• Strong knowledge of digital marketing channels and technologies, including web, social media, and email marketing

• Experience in event/trade show management

• Strong analytical skills and the ability to use data to make informed decisions

• Excellent communication and interpersonal skills

• Strong organizational and project management skills

• Ability to work independently as well as in a team-oriented environment

• Proficient in Microsoft Office and marketing automation software

• Experience in any of the following: airline, e-commerce, start-up or platform is a plus!