Join the Criminal Defense Revolution at Michael & Associates, Attorneys At Law!
At Michael & Associates, weāre not just defending clientsāweāre revolutionizing what criminal defense can be. Born in Austin, Texas, weāve swiftly risen to become one of the stateās largest, most sought-after firms, blending bold strategy with cutting-edge technology to drive remarkable results for our clients. And weāre not stopping here! With new offices opening in Florida, weāre extending our innovative approach across state lines. If youāre looking to make a real impact in the legal world with a team thatās rewriting the playbook, this is your moment.
About the Role
As a Sales Specialist, youāll be at the forefront of our client experience, the first point of connection between clients and the powerhouse team of attorneys ready to fight for them. Handling 50-100 inbound calls a day, youāll serve as the welcoming voice that not only answers client inquiries but truly engages themālaying the foundation for a trusting, lasting relationship. Youāll be the critical link guiding clients from their first call to a formal consultation with our legal experts.
What Youāll Do Every Day
- Create Exceptional First Impressions: Represent Michael & Associates with warmth and professionalism, making potential clients feel supported from the moment they call.
- Handle High-Volume Calls with Precision: Manage a large volume of inbound calls (50-100 daily), answering client questions with clarity, providing guidance, and setting up appointments with attorneys for consultations.
- Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored client experience from start to finish.
Why Join Us?
If youāre organized, empathetic, and passionate about making a difference, this role is more than just a jobāitās an opportunity to be part of something groundbreaking. Youāll gain experience in a fast-paced, high-impact environment that values innovation and client-first thinking. Join us at Michael & Associates and help us set a new standard for what a criminal defense firm can be.
Ready to bring your skills and energy to a team thatās shaping the future of criminal defense? Apply today!
- Proven sales experience in a call center environment is required (this is a non-negotiable qualification).
- We are looking for candidates with exceptional English communication skills, both written and verbal, to ensure effective collaboration with our diverse team and stakeholders.
- This is a remote position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in place to maintain productivity.