Total 143 support analyst job vacancies in Ortigas Pasig, National Capital Region

• Accurate and timely turnaround on all payables for various entities  
• Actively monitor AP mailboxes for incoming invoices and vendor statements  
• Code invoices using complex GL, cost center and intercompany allocations 
• Assist with projects that entail problem solving, analysis and reconciliation 
• Provide excellent customer service to internal and external customers  
• Meet various deliverables for monthly and quarterly financial close   
• Collaborate with the AP team for best practices and process improvement 

Quality Analyst for High Velocity Sales Team
Manila, Philippines

OVERVIEW

Quality Analyst manage and implement a company’s quality assurance and control systems to ensure proper execution of products and client satisfaction every time. People in this role are committed to ensuring the sales associates are executing their jobs on the phone flawlessly whenever possible

RESPONSIBILITIES
•    Direct audit activities 
•    Conduct same call observation and frequently evaluate effectiveness of the Business Development Representatives
•    Works in partnership with the Business Development Sales Manager to ensure that all associates are meeting call quality standards
•    Track trends and make recommendations for refresher and/ or up- training to the training and operations team
•    Establish priorities and ensure maximum usage of assigned resources
•    Implement, support, and manage practices for assuring that quality and processes are adhere to standards and internal quality audits
•    Coordinate control plans and action plans to achieve expected results
•    Lead, mentor, and develop sales associate to promote quality awareness and implement quality programs and initiatives
•    Facilitate or lead quality training on quality management tools
•    Ensure that the sales associates are updated regarding new products, processes, and services launched by the company
•    Ensures effective monitoring and evaluation of the sales associates on a regular basis
•    Device systems or matrix to identify opportunities areas of sales associates and ensure proper feedback via Quality emails, instant feedback, counseling, short coaching,
•    Strive for continual improvement of the existing quality monitoring systems and the processes by which they are developed
•    Conduct calibration sessions between the sales managers
•    Develop reports showing inspection and audit performance and improvement opportunities including daily quality score report, performance improvement initiative reports and monthly quality report
•    Develop new ideas to improve overall quality in the process
•    Conduct meetings regularly with inspection and audit team to help consistency in teamwork.
•    Involve in team driven actions to help improvements
•    Runs and analyzes reports and ensues that all reports are accurate and reliable
•    Assumes and performs other duties and responsibilities not specifically outlined here in
•    Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
QUALIFICATIONS
•    Bachelor’s Degree preferred
•    2-3 years working experience in the related field in a BPO setting
•    Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
•    Accuracy and attention to detail
•    Teamworking skills
•    Results driven 
•    Highly organized 
•    Focus on great internal and external customer service 
•    Ability to manage multiple projects in multiple functional areas simultaneously 
•    Flexibility and adaptability to adjust to changing project needs in evolving situations
•    Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
•    Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
•    Excellent professional communication skills required, both verbal and written
•    Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
•    Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
•    Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
•    Must demonstrate excellent interpersonal skills and a strong customer service acumen
•    Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
•    Required to interact effectively and efficiently with all levels of employees
•    Flexibility for overtime

Join the A-Team and experience the A-Life!

The creation of Asset Owner Solutions stems from many years of servicing Multi-Asset, fund of fund clients. Clients have been requesting solutions that provide full transparency on their portfolios, including fundamentally Private Equity Funds and equities & Bonds. Investors need to know the finer details of their total portfolios. They require to “drill down” into their underlying assets and sub-portfolios.

Investor solutions, in addition to providing Investment Accounting services to the Private Markets Fund of Fund clients, is leveraging state-of-the-art technology (“Cosmos”) alongside the technical expertise in delivering dynamic and transparent reporting solutions to the community.

Responsibilities

• Monthly review and delivery of pre-agreed performance reporting for various clients’ portfolios
• Review of various analytics (Total returns, IRR, Investment multiples, DPI and Yield on Cost) before and after release to the client
• Provision of initial insights to clients
• Production of the CIO reporting based on pre-agreed formats
• Preparation and review of investment parameters reporting
• Data provision and review to third parties as per client requirements
• Provision of ad-hoc analysis of performance/quantitative reporting
• Resolution of performance-related queries and the main point of contact for clients from a performance analysis perspective
• Implementation of change requests, including project work in new client onboardings
• Design and review of dashboards to meet client requirements and new business objectives
• Participation in workshops and requirements gathering sessions with clients, documenting those relevant to performance reporting and taking action with the broader team on delivering these reports and dashboard visuals
• Continuous review of the processes and procedures and taking initiatives to improve the control environment of the reports delivered to the clients and identifying ways to improve the efficiency of the department
• Liaise daily with IS colleagues based in London & overseas, attending conference calls and advising on proposed performance analytics and any additional project work
• Playing an integral role in the development and implementation of new investor reporting solutions, including participation in the testing & design environments
• Documentation of project tasks and group work and assigning these to relevant parties with required supporting communications
• Proactive in documenting procedures and policies as part of new client take-on to enhance resilience

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Support Analyst to assist our customers with technical problems when using our products and services.

Support Analyst responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Review, triage and respond to customer queries in a timely and accurate manner, via help desk tool or by email.
• Identify customer needs and help customer understand and use specific product features.
• Perform problem analysis, identify product malfunctions, and replicate user case scenarios by performing various tests.
• Create internal or external use documents and contribute to the growing knowledge-based articles.
• Make follow-up and collaborate in a cross-functional environment for cases that you own.
• Assist TAM’s (Technical Account Manager) on periodic calls with our customers.
• Maintain weekly Ad-hoc reports and other customer service analytics.
• Gather customer feedback and share to our Customer Success, Engineering and Product Teams.
• Ensure that SLAs are strictly followed, and solutions are delivered on time.
• Proactive in resolving issues and can make informed decisions.

• 2-5 years of experience as a Support Analyst or any product specific supporting role.
• Preferably a graduate in BSc in Information Technology or relevant diploma.
• Experience in SQL or Postgress is preferred.
• Experience in using JIRA, Confluence, or other related remote support tools.
• Knowledge in Groovy Scripts is a plus.
• Knowledge in ERPs or related technologies is a plus.
• Knowledge in Eclipse is a plus.
• Has strong analytical and critical thinking skills.
• Can easily understand complex technological cases and break them down.
• Excellent communication skills and can effectively translate information to technical and non-technical people.
• Ability to handle escalations and difficult customers.
• Time management and multi-tasking abilities.
• And must be willing to work on shifting schedules or within UK hours, to support customers across different time-zones.

• Work from anywhere within PH - we are a fully remote company.
• Flexible PTO - We offer 18 days of paid holiday per year + PH Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in-demand industr

Snapshot of the role:

Our Sales Support Representatives will be responsible for building trust and rapport with prospective customers to help them understand the benefits of solar.

Core Responsibilities:

• Perform outbound calls with prospective customers and follow up on warm leads
• Responsible for setting of appointments

• Meets all identified team and client performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment. Provides backup support to other teams as needed
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed
• Complete other tasks as deemed appropriate by the supervisor
• Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability are conditions of employment and essential function of this position.

• At least SHS Graduate
• Must have 1-year sales outbound cold calling experience in a call center setting.
• Outstanding negotiation and communication skills.
• Sales mindset and money-motivated.
• Self motivated, driven individual
• Experience handling high call volume

• Proficient in using technology; laptop, pc, tablet etc
• Amenable to shifting schedules (Graveyard Shift) and/or split rest days.
• Must be willing to work onsite at Robinsons Cyberscape Gamma Ruby/Topaz Rd. Ortigas

• Competitive salary
• Medical and Dental Insurance (With free dependents)

• Group life insurance
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Outstanding career growth
• Leadership opportunities

• Passionate, energetic & innovative work culture
• Friendly team driven environment
• Skills and experience development

MySigrid is seeking a skilled and professional Bilingual Admin Support Specialist fluent in both Spanish and English to support our executive team. The successful candidate will play a crucial role in facilitating effective communication between the executive team and Spanish-speaking clients, partners, and stakeholders.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

Requirements

As a minimum, we expect candidates to meet the following requirements:

• Fluency in both Spanish and English, with excellent written and verbal communication skills in both languages. 
• Proven experience as an executive assistant or similar role, preferably in a bilingual environment. 
• Strong organizational skills with the ability to prioritize tasks and manage time efficiently. 
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software. 
• Attention to detail and high level of accuracy in all tasks. 
• Ability to maintain confidentiality and handle sensitive information with professionalism. 
• Excellent interpersonal skills, with the ability to interact effectively with individuals at all levels. 
• Adaptability and flexibility to respond to changing priorities and deadlines. 
• Bachelor's degree or equivalent work experience preferred. 

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Paid Time Off (PTO) credits.
• HMO Package for the employee and two dependents.
• Medical subsidy.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork and Respect, Proactiveness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Bank Administration

• Opening/closing of accounts
• Maintain banking relationships
• KYC Updates
• User Maintenance
• Auto-debit authorization
• Banking integration and systems maintenance
• Coordinates with bank personnel for other bank services to be availed and other banking concerns

Treasury Support

• Transfer Pricing review
• Intercompany agreements and transactions
• Cash management and forecasting

Cash Transactions and Bookkeeping Support

• Worldwide payment release role
• Intercompany wire transfers
• Statutory payments
• Prepares and documents all cash transactions
• Prepares daily cash position report
• Prepares journal entries related to cash
• Ensure sufficient funds to meet ongoing operational and capital spending needs
• Assist in cash reconciliations

Insurance

• Support worldwide policies as needed such as car/shipment values, property values
• Manage local policies (European CGLS, Local Property/GL, AMPI Cargo)
• Claim support

SOX Controls

• Implements and executes both key and non-key treasury controls
• Collects and provides evidence of controls for audit purposes
• Assist with debt compliance covenants as needed

Process Improvement Initiatives

• Eliminate manual wires and paper checks
• AME bank account rationalization

Other Support Activities

• Withholding Tax support
• FX efficiency/risk management

MINIMUM QUALIFICATIONS:

• Degree in Finance/Accountancy/Management Accounting/Accounting Technology
• Minimum of 3 to 5 years work experience
• Computer literate (MS Office Applications), advanced proficiency in use of computer, office software and business applications, especially Excel
• Ability to manage and execute tasks in a high-pressure environment
• Recommends improvement on existing process/procedures
• Mastery of systems, analytical tools and data management
• Can design reports and self-service tools business managers will use
• Ability to investigate a problem and find a solution in a timely, efficient manner
• Possesses analytical thinking skills

The IT Support Technician is a vital member of our Information Technology team, tasked with

providing essential IT support. The role plays a central part in maintaining a responsive and efficient IT support environment, ensuring seamless day-to-day operations. Responsible for resolving a variety of technical issues, requests and escalating complex problems as needed. Requires a hands-on approach to troubleshooting and resolving hardware, software, and network-related issues. Actively contribute to the documentation of technical procedures and user-facing guidelines to enhance knowledge sharing and facilitate efficient issue resolution. Plays a critical role in fostering a positive end-user experience while contributing to the overall functionality and security of our IT infrastructure.

• Provide quick and effective assistance with information technology systems.
• Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to end users’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with IT Specialists to provide end users with superior service.
• Respond to technical inquiries via email, through online chats, over the phone, or in person.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.
• Under direct supervision from senior team members, provide help desk support.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
• Responsible for regular desktop preventive maintenance and cleaning.
• Troubleshoot and resolve software and hardware issues quickly and efficiently.
• Document steps to help end users resolve technical problems.
• Develops and maintain technical and user facing documentations.
• Support the implementation of new solutions or applications.
• Create accounts for new users and assist with password or login problems.
• Test and evaluate new technology.
• Inventory Management of IT Equipment.
• Provide insight into technical requirements.
• Repair and replace equipment as necessary e.g., UPS Battery.

• Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
• Minimum of 2-3 years prior experience in a Technical Support capacity
• Exceptional Customer Service and communication skills, both verbal and written
• Experience working as an IT help desk technician or in a similar customer support role.
• Must be a self-starter with the ability to adhere to procedure.
• Strong analytical, logical thinking and problem-solving skills
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• TESDA NC2 certification

Highly preferred:

• Experience using Office 365
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Working knowledge with various operating system and application e.g Microsoft Windows 10, 11 and Microsoft Office application
• Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
• Tech savvy, with experience working in a tech-related field.
• Eagerness to learn new technologies and systems.
• Exceptional Customer Service and communication skills, both verbal and written
• Knowledgeable about endpoint protection and associated best practices.
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanners, etc.
• Excellent organizational and follow-up skills with strong attention to detail
  

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.

WHAT IS YOUR ROLE

As a pricing analyst, you will work on the Content Operations team to deliver operational improvements to content workflows - from file delivery and metadata, through to delivering deal specifics to the finance team.

WHAT WILL YOU DO

• Prepare pricing and file requests from other teams and handles publisher title requests.
• Work with Publisher Partnership representatives to handle onboarding of new publishers.
• Handle the in-flow of new titles and works collaboratively with the publisher partnerships team to devise better practices with publishers.
• Working in ClickUp task management software to action content and pricing-related tasks.
• Margin, content and cost-saving analysis for our large ebook projects.

YOU HAVE…

• 1-2 years; fresh graduates also encouraged to apply and gain experience.
• ClickUp required.
• SQL exposure is a plus! Not a must have.
• You enjoy looking at processes and finding procedural solutions.
• Experience in Excel/Google Sheets.
• Able to prioritise effectively.
• Can collaborate with multiple stakeholders and teams.
• Confident and professional communicator.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus

*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that team members are expected to report on-site based on business needs (client visits, company events, project-specific needs, etc.)

• Provide customer service support via non-voice, email support & ticketing for gaming accounts.
• Deliver timely, accurate and respectful answers to customers’ questions and issues.
• Utilize the internal ticketing system to log all requests and activities.
• Take ownership of Customer Service incidents and work to successfully resolve them.
• Escalate issues as needed.
• Other duties assigned.

• Excellent written communication
• Experience in a customer support environment
• Preferably with customer service experience in a BPO setting
• Experience in Web 3 (NFT, Crypto, Blockchain, or similar) is required
• Preferably with experience handling in-app purchases, specifically fiat payment systems or crypto
• Amenable to working on a shifting schedule

Non-taxable Allowances

Paid Time Offs

HMO and Life Insurance

Overtime/Holiday/Rest Day Premiums

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

We are currently seeking highly motivated and skilled individuals to join our team as Chat Support Representatives. In this role, you have the opportunity to receive a high salary offer based on your skills and experience.

Responsibilities

• Respond to customer inquiries and provide support through chat
• Resolve customer issues and concerns in a timely manner
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to the appropriate department
• Maintain detailed and accurate records of customer interactions
• Stay updated on product knowledge and company policies
• Collaborate with team members to achieve performance targets

• At least a high school diploma or equivalent; additional education or training in customer service is a plus.
• Proficiency in typing and multitasking to handle multiple chat conversations simultaneously.
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed.

This position is currently open to candidates based in Metro Manila, Philippines.

YOUR ROLE AS FINANCIAL ANALYST

This Financial Analyst role will work directly with our Accounts Team

Responsibilities:

• Assess Financial Performance and Investment Prospects: Diligently analyze financial performance, track trends, and identify promising investment opportunities. 
• Craft and Deliver Comprehensive Financial Reports: Prepare and present intricate financial reports to the senior management team, ensuring clarity and relevance. 
• Collaborate in Budget Development and Performance Oversight: Actively participate in the collaborative process of budget development and vigilantly monitor its performance against targets.
•  Expertly Interpret Financial Data for Informed Decision-Making: Skillfully gather and interpret financial data to facilitate well-informed decision-making across the organization. 
• Offer Strategic Insights and Cost-Reduction Strategies: Deliver valuable insights and implement strategies for cost reduction, enhancing financial efficiency. 
• Maintain Vigilance on Industry Trends and Competitors: Stay well-informed about evolving industry trends and competitors' activities, providing a competitive edge. 
• Thoroughly Audit Timekeeping Records and Finalize Payroll Transactions: Conduct meticulous audits of timekeeping and leave reports to ensure accuracy and efficiently finalize payroll transactions. 
• Prepare Bank Transfers and Document Cash Flow: Skillfully handle the preparation of bank transfers while meticulously documenting cash flows for precise financial tracking.
• Conduct Comprehensive Audits on Financial, Payroll, and Internal Cost Control Reports: Execute thorough audits on financial records, payroll documents, and internal cost control reports, ensuring the organization's fiscal integrity.

Desirables:

• A degree holder of Accountancy, Finance, or any related accounting course.
• Have at least 5 years of work experience in Financial Planning and Budget preparation.
• Proficient in accounting tools, specifically Xero and QuickBooks, is a must.
• Proficient in MS Excel
• With excellent written and oral communication skills

Nice to have:

• CPA (an advantage but not required)

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package.
• Vacation leave and Sick leave credits.
• HMO Package for the employee and two codependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

Position: Admin Services Specialist

Location: Philippines, Manila

 About LRN

Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

We are expanding our Admin Services team. Would you like to be a part of the growing team and contribute to performing activities on behalf of customers using LRN’s proprietary applications? We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

Your responsibilities will include:

• Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Perform content using our inhouse tool.
• Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• JLPT- N3 or above
• Extensive experience in supporting enterprise customers based in US, Europe & APAC.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements:

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave