Total 1,650 support analyst job vacancies in The Philippines

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Onboarding Coordinator
Working hours: Monday to Friday, 9 am to 6 pm EST (9 pm to 6 am Manila Time)
Salary: $1500/ month

About the job:

They are hiring a talented Onboarding Coordinator to support the Customer Operations - Onboarding Team to move our dental customers through the onboarding funnel.

You will oversee assigned customer onboarding portfolios, communicate daily with customers, and multi-task across a number of different projects and activities. The ideal candidate will thrive under tight deadlines in a fast-paced, remote work environment while exhibiting excellent customer-facing abilities and professionalism in all interactions.

Duties and Responsibilities:

• Manage the clinic onboarding flow for a portfolio of dental clinic customers, from Contract Signed all the way through Installation, Training, and Launch. 
• Communicate with customers on a daily basis via email and phone call to organize customer implementation and training sessions, and make required follow-ups as-needed
• Use Salesforce as the main source of truth and keep customer activities updated daily
• Collaborate seamlessly within the Onboarding team and with the Installation, Sales and Customer Success teams to escalate and resolve technical or product-related challenges.
• Identify and implement processes to improve workflow, organization and communication.
• Anticipate your team’s needs to handle many responsibilities without consultation.

• Minimum three years of experience as a project manager, Business Development Representative/Sales Development Representative or in a similar role.
• Excellent customer-facing communication, written and spoken
• Knowledge of medical terminology/experience supporting medical organizations is required. Experience in a dental context is preferred. 
• Experience working with United States health or dental companies is preferred.
• Must be a power user of collaboration softwares: Slack and Gmail. Must be willing to become a power user of Salesforce.

5 days of Paid Time Off per year

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Bookkeeper
Schedule: M-F, 9am-4pm, CST
Salary Range: $900-1,500
Benefits: TBD

About the Company:

A construction company.

About the Role:

We are seeking a bookkeeper who can efficiently manage and oversee a designated accounts payable (AP) email account. The ideal candidate should possess strong organizational skills to categorize all bills according to projects or codes and facilitate their approval process. The primary responsibilities include monitoring, organizing, and responding to the AP email account, ensuring a systematic arrangement of bills based on projects, and facilitating the approval workflow.

Responsibilities:

• Monitor, manage, and respond to a dedicated AP email account
• Organize bills systematically by project/code and submit them for approval
• Compile and send out weekly PDF packets of invoices with bills and digital stamps
• Efficiently organize emails related to accounts payable
• Take responsibility for drafting cash flow and payable reports, as well as determining which vendors should be paid
• Track and analyze budget versus actual expenditure numbers

• Has at least 2 years of bookkeeping or similar experience
• Has at least Above Average to Excellent communication and written skills. A minor accent is acceptable.
• Proficient in MS Excel, Office 365, QuickBooks Online, Zoom, Google Meet, Adobe Acrobat, and Whatsapp
• Organized and a self-starter
• Strong attention to detail and accuracy in handling financial data.
• Ability to work independently and meet deadlines in a fast-paced environment.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Marketing Assistant

Working Hours: Central Standard Time preferred

Holidays: TBD

Salary Range: up to USD 1,500/month (TBD)

About the Company:

An investment company managing a well-diversified portfolio spanning various industries. Investment interests encompass software, manufacturing, information technology, food and beverage, retail, commercial real estate, packaged goods, etc. While maintaining an industry-agnostic approach, the primary focus revolves around control acquisitions within the realms of services, technology, distribution, and manufacturing.

Key Responsibilities:

• Work ad hoc on projects with our consultants and vendors - that could be:
• Helping create and design emails
• Load and send newsletters through Convertkit
• Help design basic graphics in Canva
• We will provide guidance on posting requirements and schedule as well as the creative if you can own simply making it live on all platforms (posting on Instagram, Tik Tok, YouTube, X/Twitter, LinkedIn).
• Social editing
• Writing good captions / making small edits to social posts
• Social media calendar management is possible.
• Monitoring 2-3 email inboxes to capture and respond to both client requests and other inquiries and schedule/set appointments with clients and leads who reply in the inboxes.
• Manage calendar including client meetings, sales calls, meetings, travel, etc.
• Other misc. online administrative tasks as needed

Qualifications:

• Experience using ConvertKit 
• Social media experience

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OPEN FOR FILIPINO CITIZENS CURRENTLY RESIDING IN THE PHILIPPINES

Position : Customer Experience Associate

Work Hours : Monday to Friday, 9AM to 5PM Eastern time | 10PM to 6AM Philippine time

Pay Range : USD 900 - 1,100/month

About the role:

In this role, you will assist the Senior Director of Customer Experience with all customer support related needs- working in both a strategic and task-oriented capacity. This person must be passionate about people, extremely organized, and has the flexibility to adapt to changing priorities.

What you’ll do

• Provide “real-time” chat, phone, and email support
• Ability to update client status to completion in our CRM system
• Report on client activity and trends
• Drive positive customer outcomes through saved revenue and churn mitigation
• Ability to identify, track and measure positive customer outcomes 
• Ability to manage the expectations and questions of our clients
• Prioritize, multi-task, and handle a continuously evolving environment
• Research and resolve each client interaction to their utmost satisfaction
• Complete other duties as assigned

Who you are:

• Ability to handle a high volume of customer inquiries on a daily basis (including, email, live chat, phone support, etc.)
• Excels in self-direction, self-pacing, and working independently
• Keep a cool head, a “nothing is beneath me attitude” and be able to reprioritize on the fly
• Previous experience in customer support in a fast-paced environment preferred
• Strong attention to detail with exceptional organizational and follow-up skills 

The Business Systems Analyst II is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The incumbent performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

1. Work with the business users and DPM to accurately capture all stakeholder requests and translate them into system specifications which typically include functional, non-functional, user interface, reports and external interface specifications.
2. Work with software engineers to ensure that the engineering realization is in accordance with the business specification.
3. Work with the testers to ensure that all software components are tested adequately and Participates in Quality Assurance testing as the IT workload requires.
4. Provides guidance to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages requirements risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaise with other project and program areas to coordinate interdependencies and resolve issues.
7. Analyzes, maps and communicates current state and future state business processes.
8. Supports business units in the resolution of in-depth user questions and issues.
9. Maintains a working knowledge of new technology and business analysis standards & practices.
10. Collaborates with IT management to define and develop documentation & business analysis artifact standards, guidelines, processes, and templates.

The Underwriting Service Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Data Quality Analysts are primarily responsible for monitoring and addressing data quality in our Acumen Insights data platform. Data Quality Analysts ensure that data is accurate, complete, consistent, and reliable. They monitor the quality of data that organizations use to make decisions.  Analysts are expected to support projects without assistance and work on multiple projects simultaneously.

Key Responsibilities:

• Proactively monitor, measure, analyze, execute, track, and report on data quality issues
• Understand our data warehouse environment and how it relates to our business transactions
• Ensure enterprise standards are applied and adhered to in our data environments
• Identify anomalies in data and data flows
• Resolve issues
• Interact with business users to resolve data quality problems
• Extract, collect, and collate data
• Analyze data using statistical techniques

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Accountant

Pay Range: $900 - $1500/month

Work Hours: M-F 8:30 am to 5:30 pm EST

About the Company:

Support Shepherd is a renowned company that offers accounting and financial services to a diverse range of clients. Our team of professionals is dedicated to providing quality solutions and personalized support to help businesses thrive.

Job Description:

As an Accountant at Support Shepherd, you will play a crucial role in managing financial records and ensuring compliance with accounting standards. Your responsibilities will include:

• Prepare, update, and summarize financial reports on a monthly basis
• Forecast, update, and develop an annual budget
• Monthly reconciliation of all accounts
• Look for opportunities to save money and operate more efficiently
• Prepare Quarterly Reports (for investor distribution)
• Process invoices, checks, and payroll accurately and on time and resolve any
• Safeguard the accuracy of the general ledger and journal entries, prepare balance sheets, and monthly financial reports
• Oversee all financial transactions, such as credit card and bank reconciliations, and manage the accounts payables and accounts receivables process
• Work with the managers and provide detailed financial reporting to ensure costs, timelines, and budgets of construction projects are accurately forecasted
• Perform cost tracking to ensure all financial data is inputted accurately and classified by project and cost description in spreadsheets and Quickbooks
• Update and maintain accurate records on Dropbox including, contracts, project budgets and cost tracking, reports, invoices, proposals, engineering drawings, permits, etc.

• Previous experience as an Accountant/CPA
• High attention to detail
• Organizational Skills
• Excellent spoken & written communication skills
• Ability to handle multiple tasks
• Ability to meet deadlines
• Microsoft Excel proficiency, and Online Quickbooks preferred

TBD

Talent Outsourcing Channel Solutions is a premier outsourcing company that delivers top-notch customer service and technical support solutions. We have an exciting opportunity for highly skilled Technical Support Representatives to join our team. As a Technical Support Representative, you will provide exceptional technical assistance to customers and ensure their satisfaction.

Responsibilities

• Deliver technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
• Assist customers in setting up and configuring their devices and software applications
• Document customer interactions and solutions accurately and comprehensively
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Stay up-to-date with the latest technological advancements and industry best practices
• Maintain professionalism and excellent customer service while handling customer inquiries

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site 
• Must be fully vaccinated

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

"LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES"!!!

Working Hours : M -F, flexible 8 working hours, 2 hours overlap to meet with client, EST

Salary Range : 1,500-2500 USD

Holiday : TBD

Duties and Responsibilities: 

• Experienced with next js and tailwind CSS (front end more important right now)
• Someone who enjoys moving quickly to ship meaningful features

Qualifications: 

• Minimum 3 years of experience
• Above Average to Excellent communication skills; minor accent is acceptable
• Webflow experience/interest would be a big plus! (If there is by any chance you are familiar/proficient with Python, it would be a big plus as well.)
• Must have high energy, detail oriented, and takes initiative

Good to have knowledge with:

•  next.js, 
• Tailwind CSS, 
• GitHub, 
• Shell Scripting,
• Python

Position :         Executive Assistant
Working Hours : 8am-5pm Eastern Time

Salary Range : 900-1500 USD

ABOUT THE ROLE:

We are currently seeking a highly organized and detail-oriented individual to fill the role of Executive Assistant - Bookkeeper. The successful candidate will be responsible for a range of financial tasks, from invoicing to cash flow reporting, while supporting executive functions seamlessly. 

SCOPE OF WORK:

• Invoicing and payment management
• Detailed receipt and expense tracking
• Generation of cash flow reports
• Coordination of payment and invoice timing
  

MINIMUM REQUIREMENTS:

• Proven experience with Quickbooks, Excel, Word, and PDF
• Familiarity with international travel websites is a plus
• Proficiency in Quickbooks, Excel, Outlook, Google Calendar, Zoom, Teams, and Google Meet
• Ability to set up calls and navigate international travel websites
• Highly task-oriented and detail-focused
• Proven self-starter with a can-do attitude
• Enthusiastic and proactive work ethic
• Strong problem-solving skills

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Accountant

Working Hours: Flexible at least 4 hours overlapping time with CST

Salary Range: 1300-1800 USD/month

About the Company:

We are a rapidly growing company specializing in providing support services to our clients. We pride ourselves on delivering high-quality and efficient solutions to our clients' needs.

About the Role:

We are seeking an experienced Accountant to join our team. In this role, you will be responsible for performing a variety of accounting tasks, including but not limited to general ledger maintenance, financial statement preparation, and tax compliance. The ideal candidate will have a strong attention to detail, excellent analytical skills, and the ability to work independently.

Responsibilities:

• Primary responsibility will focus on accounting, financial reporting, and inventory reporting, including developing and reporting regular financial and key performance metrics.
• Management of bookkeeping activities, ensuring accurate record keeping and financial reporting.
• Close monitoring of inventory levels to facilitate timely restocking and efficient order fulfillment.
• Support in various tasks aimed at the smooth running of the business.
• Processing customer orders promptly and accurately (as a backup/support role).
• Serve as a back-up for customer support and inquiries.

• 3-5 years of relevant experience
• Accounting degree is required
• Prior experience in bookkeeping and financial reporting is required.
• Experience in managing inventory.
• Strong desire to collaborate in a teamwork environment.
• Exceptional problem-solving abilities and the capacity to work independently.
• Keen attention to detail and excellent organizational skills.
• Ability to maintain confidentiality of sensitive information.
• Familiarity with using inventory systems will be highly preferred and proficiency in using QuickBooks.

TBD

Our client consists of a team of qualified professionals with a proven track record of achieving results for their clients based in New Zealand. Their services are for families and corporations to help pay off clients’ mortgages faster, build wealth through smart investing, protect their wealth with estate planning, and have the life their clients and their loved ones deserve.

The company’s Financial Wellness programs are all about empowering individuals to take positive financial steps with confidence. They are proud to partner with organizations by supporting their teams through workshops, webinars, and one on one support.

This is a great chance to work for a company that helps clients live a better life and be confident in their finances.

Over-all Purpose and Responsibility:

This role consists of four main parts:

• General office support to the lending team
• Gathering data from clients required for lending applications (Thru calls)
• Update and maintain loan details in the company’s CRM system
• Refixing existing clients' lending

Duties & Responsibilities:

• Provide the Lending Operations Manager with lending administration support, including:

1. Collecting the essential data required for processing lending applications and establishing communication with financial institutions to obtain pertinent loan information.
2. Work with the Loans Officer to liaise with clients to confirm suitable loan structures and provide instructions to the banks.
3. Check lending documents for details and changes.
4. Handling the “fixed term expiry” process.
5. Update and maintain loan details in the company’s CRM system.

• Manage Asana Tasks:

1. Follow the processes provided and escalate all instances falling outside the allowed process steps.
2. Look for ways to increase efficiency and take ownership of various daily tasks.

• Maintain a high level of accuracy in data capture and use.
• Be proactive in protecting client data and maintaining confidentiality and privacy.
• Abide by the Code of Professional Conduct for Financial Advice Services.
• Abide by the Code of Conduct.
• Assist with projects as directed.

• 3+ years of administrative work experience.
• Strong attention to detail / highly organized.
• Strong Written and Oral English + interpersonal skills to communicate effectively.
• Computer/online savvy.
• Ability to use a variety of online applications including Zoom, Google Suite and Office 365 tools (including Outlook).
• Ability to problem solve + high ability to “Get Stuff Done”.
• Ability to follow process.
• Ability to stay up to date with mortgage/lending market and products.
• Ability to manage time efficiently.
• Ability to work in a goal-oriented environment and unsupervised.
• High skill level with Microsoft Word and Excel.
• Smart and Fast learner (i.e., quick “pick up”).
• Committed to growth and learning.

Highly Advantageous:

• Essential requirement: US accent
• Background in Accounting and/ or Financial Advisory / Wealth Management a plus.
• Experience with Asana (for task management) a plus.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES!!!

Position: 16865200699 - Artist Liaison/Marketing Admin Specialist

Working Hours/Shift: 9am to 5pm M-F, UK hours
Salary Range: $1200 USD

Main Duties & Responsibilities:

Key Artist Liaison Tasks (supporting Head of Curatorial Strategy)

• Maintaining an accurate record of artists and specific data points (in accordance with an existing spreadsheet).
• Populate and send template emails eg. welcome emails / chaser emails re-uploading artwork onto the app / monthly update emails.
• Responding to artist enquiries regarding eg. creating a profile on the app / how to upload artworks onto the app etc in accordance with a set of pre-agreed answers. 
• Responding to client enquiries (with assistance of Head of Curatorial Strategy).
• Regularly review artist profiles to check compliance with certain pre-agreed metrics.
• Reaching out to artists periodically with regard to new bodies of work / launching them with Artfeed.
• Updating various spreadsheets as and when needed and ensuring digital admin is in order.
• Liaise with artists for headshot, 2 x images for use on social media channels to promote their involvement with Artfeed. 
• Saving all images of artworks / headshots in relevant folders on Google Drive

Key Tasks (Social Media & Communications)

• Create and publish content (in accordance with Artfeed's digital marketing strategy and ensuring brand consistency) on multi-channel (Instagram, Linkedin, TikTok, Pinterest).
• Manage paid / sponsored advertising on Instagram.
• Engage with followers and respond to queries in a timely manner. 
• Engage with other relevant accounts. 
• Stay up-to-date with current social media trends and suggest and implement new features based on trends and to develop brand awareness.
• Email marketing (including a monthly newsletter based on a template). 
• [Monitor SEO and web traffic metric].

Qualifications:

• The applicant needs to be proficient with the following platforms and possess the following skills: Instagram, Linkedin, TikTok, Pinterest
• Proficient in using Canva, Google suite (eg. email / calendar / docs / spreadsheet)
• Proficient in using Microsoft tools, Mailerlite, Mailjet, Planable

Position: Salesforce Admin

Work Hours (Client): Flexible Schedule 4-hours overlap / Central Timezone

Pay Range: Upto - $1500/month

About the Role:

We are seeking a skilled and experienced Salesforce Administrator/Developer to join our team. The ideal candidate will be responsible for managing and customizing our Salesforce environment to meet our company's needs. This role involves both administrative functions and development tasks, ensuring the optimal use of Salesforce to support business processes.

Duties and Responsibilities:

• Administer and maintain our Salesforce CRM platform.
• Perform daily administration and support of Salesforce, including user management, roles, profiles, permissions, and troubleshooting.
• Customize Salesforce fields, page layouts, record types, reports, and dashboards.
• Develop and maintain custom solutions using Salesforce tools such as Process Builder, Flow, and Apex.
• Collaborate with various departments to understand their needs and translate business requirements into Salesforce solutions.
• Manage Salesforce data feeds and other integrations.
• Conduct data quality and integrity checks, and perform data migrations and uploads.
• Stay current with Salesforce releases and recommend new features and enhancements aligned with business goals.
• Document processes, including error reports and changes to field history tables.

• Salesforce Administrator and Salesforce Platform Developer I certifications are preferred.
• Minimum of 5 years of experience as a Salesforce Administrator and Developer.
• Proficient in Salesforce configuration and development, including custom objects, workflows, validation rules, and Visualforce pages.
• Experience with Salesforce Lightning and Apex programming.
• Strong understanding of Salesforce best practices and functionality.
• Excellent problem-solving skills and the ability to think analytically.
• Strong communication and interpersonal skills, with the ability to interact at all levels of the organization.
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

Preferred Qualifications:

• Experience with Salesforce integrations and API development.
• Salesforce Platform Developer II certification.
• Knowledge of Agile methodologies and project management tools

SEARCHING FOR INDIVIDUALS OF FILIPINO NATIONALITY AND CANDIDATES

POSITION: E-Commerce Marketing Manager

LOCATION: Remote

SALARY: $1,000 - 1,500/month

WORK HOURS: M-F 9am - 5pm EST

ABOUT THE COMPANY:

Support Shepherd is a growing e-commerce company focused on providing high-quality products and exceptional customer service. We are currently seeking an experienced and talented E-Commerce Marketing Manager to join our team. This is a remote position, so candidates must be based in the Philippines.

RESPONSIBILITIES:

• Manage and optimize online product listings across various e-commerce platforms (Amazon/Shopify etc)
• Run adword campaigns to drive traffic to the website on different platforms (Google/Facebook/Amazon)
• Manage social media such as Facebook & Instagram posts
• Ensure products are priced competitively and make sure relevant content is in the website & product description
• Schedule posts on different platforms and manage email marketing campaigns 
• Create blog posts and promote products on different forums / bulletin boards

• 2-3 years exp in the same/similar role
• Proficiency in managing online marketplaces such as Shopify and Amazon
• Proficient in utilizing various advertising platforms, including Google Ads, Facebook Ads, and Amazon Ads.
• Hands-on experience in managing and curating content for Facebook and Instagram.
• Data-driven mindset with the ability to analyze campaign performance metrics.
• Creative thinking to develop engaging content for social media posts and advertisements.
• Strong written and verbal communication skills for creating compelling ad copy, social media posts, and effective communication with the -team.
• Ability to adapt to new technologies and stay updated on industry trends.
• Understanding of customer behavior and preferences to tailor marketing strategies accordingly.

LOOKING FOR FILIPINO TALENTS BASED IN THE PHILIPPINES

Position: Property Manager

Working Hours: Monday - Friday, 9AM - 5PM Eastern Time Zone

Salary Range: 900-1200 USD/ month (Depending on the interview result and the client's approval)

Holidays: TBD

Job description and tasks: 

• Logging prospective tenant information into Appfolio, logging tenant complaints into Appfolio,
• Communicating with on the ground staff, generating lease renewals within Appfolio, Addressing tenant account issues within Appfolio
• Following up with tenants on any concerns

• Proven experience in property management, at least 2 years
• Proficiency in Appfolio
• Good Oral and Written communication skills
• Keen attention to detail

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position:  Supply Chain Manager 

Salary Range:  USD 1000-2000 /month

Working Schedule : Monday to Friday 9:00 AM to 6:00 PM EST | 10:00 PM to 7:00 AM Manila Time 

ABOUT THE COMPANY 

We are a rapidly growing kids toy company in the e-commerce space. We were founded 6 years ago with a mission to create unique interactive toys that get kids moving. We're a friendly team of 6 that works hard and moves quickly!

ABOUT THE ROLE

We currently have 2 full time employees in the Philippines, and we are looking to expand that team.

Seeking a supply chain manager that is extremely well organized and excited to learn about all things Amazon FBA / Ecommerce.  Applicants should be a resourceful self-starter that’s excited to take ownership of the supply chain.  They will have experience with Amazon FBA, inventory management, and forecasting.

We’re looking for someone who is resourceful and can get things done with little supervision.

RESPONSIBILITIES:

• Responsible for placing orders with manufacturers and ensuring that there is adequate stock across all sales channels.
• Coordinate import containers with manufacturers, Freight Forwarders and 3PL.
• Analytically review, track and report on all supply chain logistics processes, including purchasing, receiving, warehousing, inventory.
• Responsible for monitoring inventory levels, forecasting, and replenishment shipments into Amazon US, UK, CAD, Walmart, and our 3PL to keep products in stock.
• Troubleshooting issues within Amazon/Walmart including, lost inventory, product detail page updates, variation creations, ect.
• Responsible for updating the weekly/monthly forecasts.
• Work internally with creative/marketing teams to coordinate new product launches.

• 5+ years of operations experience working on demand planning, forecasting, and supply chain management.
• 2+ years of experience directly managing an Amazon 3P working with Seller Central.
• Extensive skill with Google Sheets or Excel - **THERE WILL BE A TEST**.
• You will be working directly with the USA based team, so USA - EST Hours 9-6PM are required.
• Fluent in English with excellent written and verbal communication skills.
• Remote Work - Quiet home office or equivalent with fast wifi is a must.

Bonus Skills:

• Proficiency in Mandarin
• Experience using Helium10 or Jungle Scout
• Familiar with GETIDA or other reimbursement software
• Background in data analytics and statistics

• Sick Leave
• 13th Month Bonus
• Additional Christmas Bonus

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Digital Ads and SEO Specialist

Work Hours: M-F; 9:00 AM-5:00 PM Melbourne/6:00 AM-2:00 PM PH Time

Salary: 1,000-1,500 USD per month (plus commission)

Duties and Responsibilities:

We are seeking a talented and dynamic Digital Ads and SEO Specialist to join our team. The Digital Marketer will play a pivotal role in executing Digital Ads, back-end utilization, SEO improvements, marketing strategies, particularly focusing on Google and social media ads management, graphic design, SEO and marketing funnels. This role requires an experienced, creative and organized individual who can effectively communicate our value proposition and engage with our target audience. The ideal candidate will have the desire to be part of a team that is passionate about making a difference in the veterinary industry, and who is prepared to have fun.

Digital Ads Expertise:

• In-depth knowledge of digital advertising strategies and platforms.
• Creating and running ads on digital platforms such as Google, Meta, LinkedIn, Twitter and TikTok. 
• Proven ability to analyze data and optimize ad campaigns for optimal results.

Graphic Design:

• Intermediate to advanced skill set with Adobe Photoshop and InDesign. 
• Not just relying on Canva. 
• Following current trends - proven track record needs to be demonstrated. 

SEO:

• On-Page SEO:
• 20 Keyword analysis
• Quarterly SEO Audit of website
• Onsite SEO maintenance
• Update meta title and description
• Update h1 and h2
• Update image alt text
• Update content
• Internal linking
• Improve JavaScript and CSS files

• Off-Page SEO:
• Create new Backlinks 
• Manage Backlinks
• Find new platforms to sign up for

• Google Analytics tracking and management
• Google My Business Management
• Google Tag Manager Management
• Content Strategy and Planning

Portfolio:

• Must possess a portfolio showcasing previous work and successful ad campaigns.
• Demonstrable results in improving website performance and achieving business objectives.

Certifications:

• Certifications in digital marketing and Adobe are a plus.
• Priority on a strong background and practical experience over certifications.

• 3+ Years of experience in running digital Ads for Google, Meta (Facebook and Instagram), LinkedIn and TikTok.

• Strong experience (with samples) in Adobe Photoshop and InDesign. 
• Skills: experience editing in YouTube or podcast (pre- and post-production) - Highly desirable. 
• Tools: Meta Ads, Google Ads, TikTok Ads, any editing tools
• Tech Stack: HTML, CSS, JavaScript, WordPress, and MySQL.
• Strong at using: Slack, Notion, HubSpot, Google Suite (Meet, Docs, Sheets), and Calendars (Apple and Google).
• Have the “wanting to take on the world” attitude.
• Have a positive and energetic character.
• Knows how to do logical research and find answers from different channels and avenues.
• Knows how to utilize ChatGPT and other AI resources to our marketing advantage.
• Available to work during Melbourne, Australia hours.
• Very strong attention to detail and near-native English-speaking accent. Proficient English Speaker (comfortable talking, writing, and reading).

"LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES"

Working Hours : Monday to Friday, 9AM-5PM EST-Cayman (10PM-6AM Manila)

Salary Range : 1500 USD

Holiday : TBD

• Working on client onboarding and reviewing and updating all necessary documentation as required.
• Reviewing and monitoring all KYC and CDD for new client onboarding files.
• Ongoing review of KYC and CDD files for existing clients.
• Coordinating frequent AML training and keeping abreast of all changes and updates to legislations.
• Ongoing review and revision of relevant policies and procedures.
• Conducting frequent risk analysis and providing detailed reports to senior management.

Prior experience working in an AML/Compliance focused role.

Bachelors degree in a relevant discipline.

Prior experience having been involved in a regulatory inspection.

A compliance focused qualification or the desire to undertake further studies. (ACAMS or ICA)

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Project Manager for Venture Capital (VC) Fund

Pay Rate: $1500/ month

Work Hours: Monday to Friday, 2 - 10 PM Manila Time

Support Shepherd is a venture capital (VC) fund that specializes in providing funding and support to early-stage startups. We are looking for a highly motivated and experienced Project Manager to join our team and help us in managing our portfolio of investments.

About the Role:

We are seeking a highly organized and professional Remote Project Manager to support our General Partners (GPs). This role requires exceptional coordination skills, attention to detail, and the ability to handle sensitive information with discretion. The ideal candidate should be based in the Philippines, with a deep understanding of U.S. business practices and a passion for the gaming sector. The role would interface primarily with Europe, but liaise with the Managing Director in the United States as well.

Requirements:

1. Information Management: Assist in gathering and managing sensitive financial, personal, and tax information for our Director of Finance and business partners. Ensure strict confidentiality and compliance with all relevant regulations.
2. Cross-Team Initiative Management: Define, track, and drive cross-team initiatives from inception to completion. Collaborate with different departments to ensure alignment with overall strategic goals.
3. Meeting Coordination: Facilitate the scheduling and organization of meetings for GPs with external parties and internal team members. Ensure smooth communication and efficient time management.
4. Administrative Support: Provide general administrative support to GPs, including document preparation, report generation, and other tasks as required.
5. Event Planning and Execution: Lead the planning, organization, and execution of conferences, summits, and other events. This includes venue selection, vendor management, itinerary planning, and on-site coordination.

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Minimum of 3 years of experience in operations or project management, preferably in venture capital or finance
• Excellent written and verbal communication skills in English.
• Strong organizational and multitasking abilities.
• Proficiency with Google Workplace, Microsoft Office and other productivity tools.
• Knowledge of U.S. business practices and sensitivity to cultural differences.
• Ability to handle confidential information with the utmost discretion.
• Passionate about the gaming industry. (highly preferred!)

Position: Virtual Assistant

Working Hours: 9AM to 5PM CST/ 12AM to 8AM PHT 

Holidays: US Holidays

Salary: 1000 USD but can be negotiable based on your experience

Responsibilities

• Answer emails (phone calls when needed) to provide exceptional customer service to internal and external customers.
• Bookkeeping
• Draft reports and correspondence.
• Order supplies and equipment; maintain service contracts.
• Attend meetings and take meeting notes.
• Liaise with internal and external units to carry out job tasks.
• Assist managers and supervisors in developing policies and procedures.
• Provide front desk coverage as needed for backup.
• Ensure travel authorizations, accommodations, and conference registrations for employees.
• Audit/process travel expense claims.
• Handle mileage reimbursement requests for supervision travel.
• Perform tracking and distribute monthly travel reports.
• Maintain accounts payable and accounts receivable records.
• Solve problems associated with vendors regarding shipments, billing, and statements.
• Monitor expenditures, process payment requests for reimbursement; prepare purchase orders, and purchase requisitions, and ensure proper procedures for paying service providers, consultants, and contractors.
• Receive and audit invoices for accuracy and compliance and ensure prompt payment of departmental bills.
• Process payroll
• Handle administrative tasks.
• Oversee department hiring procedures.
• Handle event planning for meetings, professional development, and other department initiatives.
• Customer/Technical Support
• Presales Support
• Perform other related duties as assigned.

• 10 years of experience as a Virtual Assistant
• Proficient in Microsoft Tools and Google Suite
• Has excellent communication skills
• Has great attention to detail
• Organizational Skills
• Ability to meet deadlines
• Requires minimal supervision
• Must be amenable to working in different timezones

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Chief Financial Officer

Work Hours: M-F; 9:00 AM-5:00 PM EST / 10:00 PM-6:00 AM PH Time

Salary: 2,000-3,000 USD per month

Duties and Responsibilities:

• Complete daily bank deposits and cash applications.
• Complete monthly bank reconciliations.
• Manage cash flow daily.
• Complete financial statement reviews on a monthly or quarterly basis.
• Complete year-end close-out.
• Create and maintain ongoing company budgets.
• Review proformas and urgent payment for vendors.
• Manage credit card payments in Paytrace and apply in QuickBooks.
• Maintain all project-related files on the company-wide shared drive.
• Other duties as required (e.g., data entry, maintaining various spreadsheets, etc.).
• Handle all AIA Billing.
• Handle 1099s, intercompany, cash flow analysis, and speak daily with ownership.

Accounts Receivable (AR)

• Spearhead all collections efforts and proactively reach out to customers when they are past due and keep notes of all ongoing conversations.
• AR aging report generation.
• Send past dues according to the AR aging report.
• Reconcile QuickBooks customers according to the Billing sheet.
• Deposit invoices in QuickBooks.
• Reconcile customer job with the payment.
• Response to payment request emails from vendors.

Accounts Payable (AP)

• Deposit checks.
• Enter vendor invoices in Bill.com.
• Put vendor invoices in the Project Management folder for approval.
• Review vendor invoices approved by Project Management and update the excel file for payment.
• Enter credit memos in Bill.com.
• Reconcile AP between QuickBooks and Bill.com and vendor statements.
• Resolve vendor issues and unreconciled accounts.
• Bill out CI billing in the Project Manager’s folder.
• Reconcile credit card accounts.
• Reconcile bank statements.
• Reconcile invoices vs. job profitability to ensure the right job allocation.
• Enter expenses invoices in Bill.com and mark them as paid.
• Save checks in the project folder.
• Process Accounts Payable invoices and W-9 verification for new vendors.
• Complete weekly Accounts Payable check run and monitor when invoices are due.

• A minimum of 5 years of experience as a CFO, with extensive experience in growth and middle-market companies.
• Proficient in using QuickBooks and has experience with various online banking portals.

• Background in distribution businesses, preferably with drop ship experience.
• Exceptional leadership abilities and experience in managing finance teams.
• Strong proficiency in financial modeling, forecasting, and cash flow analysis.
• Fluent in English, both written and spoken.
• A track record of success in strategic financial planning and execution.
• Bachelor’s degree in Accounting, Finance, or a related field; an MBA or CPA is highly preferred.
• Ability to operate at a high level of autonomy, demonstrating both strategic thinking and the capacity to lead day-to-day financial operations.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

*We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your application.

Position: Executive Assistant & Analyst

Working Hours: M - F 7am - 3pm CST

Holidays: Easter, Memorial Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Years Day 

Salary Range: USD 1,200 to USD 1,300/month

About the Role:

VC firm and software consulting. Looking for a virtual assistant who can be trustworthy and discreet. The client handles lots of deals and doesn’t want any information being leaked.

Key Responsibilities:

• Monitoring email and creating a file structure for important/urgent items like tax, legal documents, etc.
• Filing emails for my attention and creating a task system to enable the urgent and/or important to be highlighted to me for action
• Managing the client’s calendar for possible overlaps or inconsistencies and coordinating reschedules (calendar management)
• Creating documents, proposals, and presentations off of verbal notes for review and approval
• Pulling data on personal budget to ensure accuracy on past spending

• Must be discrete, can keep and honor data confidentiality
• Detailed-oriented
• Design capabilities (a plus)
• Letters of recommendation and referrals (trust and loyalty is very important to the client)
• Proficient in English (writing/reading)
• MS Suite of applications – Word, Excel, PowerPoint, Outlook
• Reviewing emails and detecting priority levels based on a rubric and logic
• Proficient in financial and data analysis