Total 95 system analyst job vacancies in Makati

Total Number of Openings

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bout the ideal candidate:

◦ Proficient/Fluent in English - Verbal and Written

Education:

◦ Degree in IT or computer science/engineering and/or relevant work experience.

◦ Certification in IT Systems and ITIL Fundamentals is a plus.

Functional Skills:

◦ Strong command of spoken and written English. Other languages are beneficial.

◦ Structured and clear written and verbal communication.

◦ Flexibility to work on multiple projects simultaneously and adjust to changing

requirements.

◦ Problem-solving approach with the ability to find alternative solutions.

◦ Able to understand customers’ needs and resolve conflicts.

◦ Flexibility and desire to work in a multicultural environment.

◦ Availability to work on day shifts, weekends, and holidays as part of a global follow-the sun support team.

Personal Skills:

◦ Analytical, methodical, and structured

◦ Attention to detail

◦ Team player

◦ Excellent organization skills

◦ Excellent interpersonal skills

◦ Proactive and quick in action

◦ Willing to embrace change

IT experience, skills, or knowledge of:

◦ Windows server operating systems. Linux is a plus.

◦ Virtual machine solutions such as VMware, Citrix.

◦ Machine duplication and imaging.

◦ Remote management and deployment software. Altiris is a plus.

◦ Network assessment, and troubleshooting.

◦ Databases and database engines. SQL and Splunk are a plus..

◦ Understanding on batch file, powershell scripts are a plus

◦ Training delivery experience.

◦ Airport IT or airport operation background is a plus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The  Finance Analyst is responsible for delivering value to a dynamic and growth trajectory-based service business while delivering financial analysis and commentary to optimize business performance. This role involves a combination of strategic thinking, data analysis, and collaboration across different departments.

JOB DESCRIPTION:

• Monitor day-to-day spending and assess adherence to budgetary guidelines

• Analyze and control costs to optimize resource allocation and improve overall financial efficiency

• Assist in the implementation of budgetary controls and expense management policies

• Assist in financial planning processes related to planning, budgeting, forecasting, and customer profitability

• Collaborate with different departments to develop realistic and achievable expense budgets

• Assist in the preparation of yearly budget exercise and periodic update of financial forecasts

• Assist in monthly preparation of financial outlook with variance analysis to compare actual against budgeted

• Perform various business case analyses, as needed

• Perform periodic review of compliance with debt covenants

• Initiate, coordinate, and monitor improvements in financial processes, ensuring adherence to the highest standards and best practices

• Collaborate with cross-functional teams to gather accurate data information and implement cross-functional initiatives

• Other ad hoc functions or initiatives

QUALIFICATIONS:

• Bachelor's degree in a related field or equivalent experience.

• 3-4  years experience in Finance or equivalent practical experience with a focus on expense management and financial analysis

• Advanced excel skills (lookup & reference formulas, modeling, etc. Ability to quickly pull/consolidate data)

• Strong analytical and quantitative skills to interpret data

• Excellent communication and interpersonal skills with the ability to articulate financial concepts to non-finance business partners in a clear and concise manner, at all levels of the organization

• Ability to manage multiple tasks/projects and prioritize in a dynamic environment, to successful completion, and work within tight deadlines

• Provide ad hoc analytical support, responding to various requests from different departments, and perform special projects, as needed

• Ability to work independently and as part of a team.

• Strong project management skills to implement cross-functional initiatives

• Possesses an exceptional eye for detail and process improvement

• Ability to work under pressure.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

The Reporting Analyst will play a crucial role in developing and maintaining our reporting infrastructure within Business Operations. This role is centered on the technical aspects of report creation and management, particularly in our evolving call center environment. The focus will be on ensuring accurate, high-quality, timely reporting deliverables.

Key responsibilities include creating, maintaining, and regularly updating various reports and dashboards. The Reporting Analyst will primarily use tools like MS Excel, Power Query, and various database management systems. Proficiency in data manipulation, creating and editing macros, and translating data into understandable and visually appealing reports is essential. This role will contribute significantly to our ability to generate clear and impactful reports that support our analytics projects and strategic initiatives.

The Reporting Analyst will work closely with the business operations team to understand reporting needs and ensure the accuracy and integrity of data in reports. The role will also involve continuously improving reporting processes and formats to meet the evolving needs of the business.

Responsibilities: 

·         Develop, maintain, and update dashboards, reports, and any ad hoc requests from operations.

·         Implement and refine data analysis methodologies.

·         Ensure the integrity of data collection and utilization in reports.

·         Transform data into actionable insights for business decision-making.

·         Present findings in reports, summaries, dashboards, graphs, charts, and maps to provide detailed intelligence about the

project's state.

·         Identify opportunities for process improvements in reporting.

·         Assist in maintaining the relevance of reports and dashboards as business needs evolve.

Basic Qualifications:

·         Strong proficiency in Microsoft Excel.

·         Experience with Power Query is preferred.

·         Familiarity with MS Office suite (Word, PowerPoint, Outlook).

·         Strong analytical skills with a high degree of accuracy.

·         Ability to simplify complex data into understandable formats.

·         Organized and detail-oriented.

·         Capable of working both independently and as part of a team.

·         Good communication skills for reporting on task progress.

·         Adaptability in a fast-paced and changing startup environment.

·         Comfortable with using and adapting to new and existing technology.

·         Strong time management skills.

Preferred Qualifications: (nice to have/not deal breakers)  

·         Experience in report development and maintenance.

·         Familiarity with call center metrics and KPIs.

·         Basic database knowledge.

Equipment Requirements:

·         Licensed or working Excel Desktop version.

·         Intel i5 or equivalent equipment with at least 8GB RAM.

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement

Why work for Bizforce?

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.

Who We Are

BizForce is one of the fastest-growing global remote workforce companies in the world, founded in the US.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DATA ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Monthly Salary: PHP 25,000

• At least 6 months of WORK EXPERIENCE in the same role
• Proficiency in Python, SQL, and R for data analysis and manipulation.
•  Experience with data visualization tools.
• Experience with API integration and micro-services, and their role in data analytics.
• Strong understanding of database management systems and their application in data analytics.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards.

• 1. Conducts desk study of the client’s management system.

  2. Prepares checklist and itinerary as guide during audit.

  3. Conducts audit on site according to procedures.

  4. Prepares and completes audit package.

  5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

      

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.

• Provides coaching and performance feedback for auditors under training or supervision.

• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Completes audit reports and updates client’s files i.e. kick sheet, etc.

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in       meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE

• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace

STA SOLUTIONS INC. is looking for a Reports Analyst with experience in Power BI, M Language, and DAX

You’ll be responsible for the collation, gathering, and analysis of data to be utilized by top management for arriving at business operational decisions.

Job Description:

• To provide support to Operations by providing reporting needs that meet client requirements
• Design and develop metrics and reports, dashboards, and analyses to drive key business decisions
• Conduct large-scale data analysis and modeling to derive actionable insights
• Review outputs for trends
• Work with the team to conduct root cause analyses and communicate improvement recommendations

Monthly Salary: PHP 25,000

• Required knowledge and experience in Excel, Power Point, Google sheets, Power Query, Power Pivot, Python, R or Power BI
• Coding experience with Javascript, Apps Script, SQL, and/or BigQuery is a Plus
• Strong background in KPI Dashboards development and automation
• Strong visualization experience – charts, bars, images, dynamic reports, etc.
• Some exposure to Procurement, Planning, and Product Lifecycle Management functions
• Excellent Verbal and Written English Communication skills
• Excellent analytical and problem-solving skills
• Self-driven, ability to work in a fast-paced environment with minimal supervision.

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness and acceptance tests. Ensures changes made by programmers are correct.

• Conducts tests using client data to be certain client needs will be met.

• Verifies through testing that changes made by programmers to one part of the application do not impact other parts.

• Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and/or check the work of less experienced business systems analysts.

• Considers business implications of the application of technology to the current business environment.

• Other related duties assigned as needed.

What you bring

• Good and extensive experience in BA responsibilities (business design and documentation).

• Background in Credit Cards Systems is preferred

• Background in any banking Systems is a plus

• Knowledge of the business goals, objectives and business operations for the appropriate organization

• Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant knowledge and expertise to other resources

• Good analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills

• Is resourceful and proactive in gathering information and sharing ideas

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest. You’ll work as part of a team with a major client and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Working on a major project with a key client you will be involved in:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results.

• Identifying strategies as well as improvement opportunities while also reengineering processes for greater efficiency

• Conducting tests to ensure changes made by programmers are correct.

• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

What you will need:

• At least 10 years of experience as Business Systems Analyst for software implementation or configuration projects.

• Experience with Payments and Banking softwires

• Sound Knowledge of the financial services industry with experience in switching and payments, including knowledge of the AS2805 or ISO8583 standards

• An understanding of the end-to-end systems development life cycle

• A relevant tertiary qualification in computer science or IT, or significant proven equivalent work experience

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Enhance your skillset in the Payments industry and work with a leading Fintech firm.

• Flexible working arrangement and working schedule

• Conductive and collaborative work environment and perform a role on a regional capacity

• Competitive salary and benefits including medical insurance and employee share scheme

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking to hire a Senior Technical Analyst who has both business acumen and technical experience, to work on Banking implementation projects. You will be joining our Product & Technology team in Avaloq APAC & MEA organization. The whole group is responsible for developing and maintaining our Avaloq solutions for our clients in APAC & MEA. 

Your role is customer and product focused. In collaboration with our clients, you will analyze and apply the extension of our standard products according to customers' needs.

We are looking for people who are driven and ambitious, who can lead from the front and deliver on objectives. You will be working in a fast-paced environment and will have the opportunity to influence and contribute to the ongoing success of Avaloq APAC & MEA.

Your key tasks 

Your team consists of highly skilled Software Engineers and Consultants, helping our customers to implement and enhance Avaloq core, digital and surrounding ecosystems. We follow an agile process, working closely within the team but also with other related teams and clients to implement and enhance Avaloq core and maintain existing ones in live use.

The team works with clients and partners to develop and deliver innovative solutions to meet market demands and help shape the solutions for our clients. 

• Lead and drive solution validation or analysis & design workshops across different streams to ensure consistent and complete requirement & solution coverage. 
• Specifying new functionality in collaboration with Software Developers, Partners and Clients
• Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.
• Supporting developers during implementation, including testing
• Lead and drive implementation project at Build / Test / Go-Live stages, able to organize project streams to deliver the end-to-end project as required.
• Acting as the contact person concerning functional questions as well as supporting consulting projects and workshops with customers and partners

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

This role manages computing environment to protect production systems that is critical to business success. This is related to managing incidents in relation to ATM operations and other related systems.

What you will be doing

• Act as focal point for incident review and escalation if necessary.

• Support a computer operations environment that meets all service level agreements, availability, response time parameters, etc. and availability targets.

• Works across a wide array of product lines and engages various levels of management on a day to day basis.

• Use ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.

• Develop, coordinate and promote incident management activities across enterprise and takes responsibility for effective functioning of Incident Management processes across all support areas.

• Engagement following onset of a production incident.

• Provide immediate tactical response and coordination minimizing duration of service interruptions.

• Consult with other teams on proper integration and correlation of the incident management process and their respective areas.

• Provide regular incident bulletins to teams concerning open or ongoing incidents.

• Ensure effective and rapid response to major incidents.

• Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of the incident management process.

• Other related duties assigned as needed.

What you bring

• Must have at least 2 years of work experience as Incident Management Analyst for ATM Operations.

• Experience in handling tickets or incidents

• Must have a good understanding on ATM fault, dispatch, onlining and deployment is a big plus.  

• Amenable to work in Bonifacio Global City and currently located in Metro Manila.

• Open to work with shifting schedules.

• Considerable knowledge of incident management principles, procedures and techniques

• Ability to apply analysis and creative thinking when solving problems and conflict

• Ability to provide acute attention to detail

• Ability to communicate effectively to all levels within the organization

• Good communications skills

• Highly trainable and has willingness to learn the processes and new skills

• Flexibility and adaptability in a working environment

• Good attention to details critical thinking skills

What we offer you

• Competitive salary

• Attractive benefits

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during operation, maintenance or product application.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

What you will need:

• At least 5 years of strong experience working as an application or software support for Financial Services product (banking and trading application).

• Strong analytical & problem solving skills

• Organizational and time management skills

• The ability to work independently

• Excellent English communication skills

• Experience with supporting clients in software solutions

Added bonus if you have:

• Knowledge or experience of private banking operations.

• Electronic trading or finance related experiences.

• Experience in business analysis or implementation of software products.

• Knowledge of FIS products.

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Flexible working arrangement and working schedule with majority remote work condition as this role will perform in a regional capacity.

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Inventory Accounting Analyst is responsible for managing the inventory accounting functions of U-BIX Corporation. This role involves ensuring the accuracy and integrity of inventory records, analyzing inventory transactions, reconciling inventory accounts, and supporting the month-end close process.

Key responsibilities:

• Review and analyze inventory transactions to ensure accuracy and completeness
• Perform regular inventory reconciliations to identify and resolve discrepancies
• Assist in the preparation and analysis of inventory-related financial reports
• Collaborate with cross-functional teams to improve inventory control processes
• Support the month-end close process by preparing and posting journal entries
• Assist in the implementation and maintenance of inventory management systems
• Conduct periodic physical inventory counts and ensure proper valuation of inventory

The ideal candidate for this position has strong analytical skills, attention to detail, and a solid understanding of inventory accounting principles and practices.

• Bachelor's degree in Accounting, Finance, or related field
• At least 2 years of experience in inventory accounting or related role
• Proficiency in Microsoft Excel and other accounting software
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Ability to work independently and collaboratively in a team environment
• Knowledge of inventory management systems and procedures

The Marketing Associate in this role is accountable for the support of the client-marketing / client-facing activities (B2B) in the Philippines including events and roadshows planning and execution (30% of capacity), and for the support of the Head of Marketing for Regional Southeast Asia (Indonesia, Philippines, Vietnam, Myanmar and Cambodia) for the cluster-wide reporting of all marketing services, affluent and cross-border activities (70% of capacity)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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The financial industry moves quickly. At FIS, we move even faster. Our teams are encouraged to learn, grow, and make a difference in their careers and communities. We develop innovative solutions that revolutionize the way we pay, bank, and invest in the world. If you want to grow personally and professionally, we want to know: Are you FIS?

As a Product Support Representative at FIS, you will work directly with our clients to provide detailed support for our products. You will handle customer inquiries and address any issues or concerns they have regarding the operation, maintenance, or application of our products.

• Handle customer inquiries and resolve support issues, such as address changes, order processing, warranty, billing, and payments.
• Provide comprehensive product support by researching and addressing client issues.
• Troubleshoot problems related to equipment or software applications and recommend appropriate corrective actions.
• Document customer information and recurring technical issues to support product quality programs and development.

• At least 5 years of experience working in application or software support for financial services products (banking and trading applications).
• Strong analytical and problem-solving skills.
• Organizational and time management abilities.
• The capability to work independently.
• Excellent communication skills in English.
• Experience in supporting clients using software solutions.

• Knowledge or experience in private banking operations.
• Experience in electronic trading or finance-related fields.
• Business analysis or software product implementation experience.
• Familiarity with FIS products.

At FIS, we hire the best. In return, you will receive exceptional benefits, including:

• Flexible working arrangements and schedules, with the majority of the work being remote for this regional role.
• Opportunities to innovate in the fintech industry.
• Resources for personal and professional growth.
• An inclusive and diverse work environment.
• Opportunities to make a positive impact in your community.
• Competitive salary and benefits.

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Recruitment at FIS primarily involves direct sourcing. Although we occasionally work with recruitment agencies, most of our hiring is done directly. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list, and we are not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.

The Corporate IT Digital Workplaces is a group of clustered teams working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide our colleagues and stakeholders with a productive environment where you can forget about IT as we take care of the rest.
 

Your key tasks

• Subject Matter Expert - you will be part of the Diverse Services team which work closely with the Service Desk team acting as an L2/L3 escalation. You will be supporting our end-users and stakeholders also via various channels (phone, email, tickets, and remote/on-site support) using advanced incident analysis and resolution techniques
• Proactive - Monitoring, maintaining, implementing changes, and improving various IT processes and services that is being handled within the Diverse Services team
• Courageous - Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
• Document master - Document systems, processes, and procedures you have responsibility for and keeping them up to date
• Task Finisher - Complete tasks and/or projects on time and within budget
• Have fun while doing all of the above!