Total 361 technical analyst job vacancies in pasig city

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What we expect of you, day to day.  

• Develop an understanding of Visa Payments business operations and payment processes 

• Review patterns of unusual activity, provide thorough and evidential rationales, escalating and following reporting procedures accordingly 

• Liaise with clients to obtain supporting information to understand payment trends/unusual activity  

• Support the resolution of risk and compliance issues, queries and concerns, raised both internally and externally. 

• Work alongside the Diligence team to understand new clients, the risks and effective monitoring controls.  

• Undertake assigned Compliance project work ad-hoc (e.g. Data Protection, Fraud) 

• Identify and internally escalate actual or suspected financial crime incidents 

• Keep up to date with compliance legislation and regulations 

And assist

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy. 

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path. 

• Ensuring the compliance risk control framework remains aligned with external legislation. 

• Conducting and/or overseeing compliance monitoring reviews and audits. 

• Promoting and providing advice on best compliance practice within critical business areas.  

• Exemplifying the company values and promoting them in all areas of the role, within and without the function. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to Compliance related transaction queries from our Network Partners and Beneficiary banks

• Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by the Banks.

• Identify any reoccurring issues raised by the bank, and effectively resolve any problems resulting in the reduction of Bank requests.

• Engage with clients to understand customer activity following alerts or requests from bank partners Identify and internally escalate actual or suspected financial crime incidents

• Understand automated transaction monitoring tools, applying rules to enhance their effectiveness

• Identify, investigate anomalous transaction patterns 

• Identify, investigate, actual or suspected financial crime incidents

• Assist the Senior Compliance Managers with analysis of current and future monitoring requirements as required

And assist

• The risk-assessment of proposed markets, products and counterparties (clients and partners)

• Collation, assessment and recording of counterparty due diligence

• Other compliance officers with monitoring reviews and audits

• Other compliance officers with detailed resolution work re compliance issues, queries and concerns raised both internally and externally as directed by the Nominated Officer By committing to learning relevant compliance legislation and regulation 

• Ad-hoc compliance project work (e.g. Data Protection, Fraud)

• Develop an understanding of operations, payment processes and I.T (the Product)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to Compliance related transaction queries from our Network Partners and Beneficiary banks

• Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by the Banks.

• Identify any reoccurring issues raised by the bank, and effectively resolve any problems resulting in the reduction of Bank requests.

• Engage with clients to understand customer activity following alerts or requests from bank partners Identify and internally escalate actual or suspected financial crime incidents

• Identify, investigate anomalous transaction patterns 

• Identify, investigate, actual or suspected financial crime incidents

And assist on

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.

• Ensuring the compliance risk control framework remains aligned with external legislation.

• Conducting and/or overseeing compliance monitoring reviews and audits.

• Promoting and providing advice on best compliance practice within critical business areas. 

• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Support the deployment & sustainment of initiatives with data collection, analysis,
summary, recommendations monitoring and reporting that will help to drive repeatable problem solving and leadership routines

• Develop reporting and analysis tools to support Leaders and Teams to sustain continuous improvement in their area including their own management practices and routines.
• Possess good understanding of analytics tools (PowerBI, Alteryx, Excel, PowerPoint etc.) to drive historical data trends, volume analysis, visual representations of the KPIs
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Help in the Development and implementation of databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Locate and define new process improvement opportunities

Support the deployment & sustainment of initiatives with data collection, analysis,
summary, recommendations monitoring and reporting that will help to drive repeatable problem solving and leadership routines

3-5 years of experience using data mining to extract information from data sets and identify
correlations and patterns

• Experience in organizing and transforming information into comprehensible structures
• Ability to leverage data to predict trends in the customer base and the consumer population as a whole
• Technical expertise regarding data models, database design development and data mining
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Comfortable using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs
• Prepare reports and present to management
• Identify and recommend new ways to add efficiency by streamlining business processes
• Monitor data quality and remove corrupt data
• Communicate with stakeholders to understand data content and business requirements
• PowerBI, Database Management (SQL, Access, Cloudera), Alteryx, Python or equivalent Analytics Program, Microsoft excel, Lean Six Sigma

This is an individual contributor role responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new Visa digital initiatives. This role serves as a technical/functional specialist in the digital space which requires strong execution and analytical skills and works independently with guidance only in the most complex situations.

Responsibilities

• Provide implementation project management support to Visa marketing campaign clients and ensure customer expectations are exceeded.
• Coordinate with internal partners to analyze and understand program set up requirements and manage new configurations and maintenance requests.
• Manage routine and non-routine, moderately complex processing and change requests, as well as support client initiatives.
• Assess operational opportunities to increase service quality or efficiency.
• Prepare and maintain detailed project plans, status reports, and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality or efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This is an individual contributor role responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role serves as a technical/functional specialist for Content Services and Implementations Support which requires strong communication, organizational, analytical and execution skills. This role works independently with guidance only in the most complex situations.

Responsibilities

• Develop and maintain email collaterals for marketing campaigns including both template and custom requests.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion from requirements gathering, build, testing and deployment to Production.
• Manage routine and non-routine, moderate to complex processing and change requests, as well as support client initiatives.
• Prepare and maintain project tracking, status reports and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate with internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality or efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically based opinion on product standards and certification.
• Assists in the resolution of standards and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.

• Provides applicable product standards on the Report based on the Business Rules, using the SGS proprietary processing software- eTrade and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Product Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Review the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Review the file administration and standards of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and service request inquiries.
• Participates in the comprehensive investigation and evaluation of files with standards disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Escalate cases of non-response status or high-risk disputes to Supervisor or Management.
• Prepares the PCA Position Paper to present the detailed basis for Standard selection and other evaluation activities.
• Actively attends and participates in team and company meetings/assemblies
• Performs duties or other responsibilities which may be assigned by the Management
• Assist in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the TIC-CBCA Code of Practice and relevant standards (e.g. ISO 17020, ISO 17065)

• Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.\

• Shape your Career with Citi

• Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

  We’re currently looking for a high caliber professional to join our team as Payroll Analyst - Hybrid based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  · Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  · We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  · We empower our employees to manage their financial well-being and help them plan for the future.

  · Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  · We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  · We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

  In this role, you’re expected to:

  • The Payroll Analyst 2 performs business analysis for HR and Payroll operations organization.
  • Creates and implements internal procedures and business requirements.
  • Creates and manages the business analysis and documentation of system change specifications.
  • Develops and implements user application test plans; Executes test plans and identifies discrepancies.
  • Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as needed.
  • Interprets data and makes recommendations.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  As a successful candidate, you’d ideally have the following skills and exposure:

  • 2-3 years relevant experience
  • Demonstrated understanding of how the team interacts with others in accomplishing the objectives of the area.
  • Specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.

  Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

  Take the next step in your career, apply for this role at Citi today

  https://jobs.citi.com/dei

  #Hybrid

  #LI-AR1

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

• Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.\
• Shape your Career with Citi

• Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

  We’re currently looking for a high caliber professional to join our team as Payroll Analyst 1 - Hybrid based in Taguig, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

  · Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  · We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  · We empower our employees to manage their financial well-being and help them plan for the future.

  · Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  · We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  · We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

  In this role, you’re expected to:

  • The Payroll Analyst 2 performs business analysis for HR and Payroll operations organization.
  • Creates and implements internal procedures and business requirements.
  • Creates and manages the business analysis and documentation of system change specifications.
  • Develops and implements user application test plans; Executes test plans and identifies discrepancies.
  • Resolves discrepancies with technical and/or business personnel, implements corrective measures, and retests as needed.
  • Interprets data and makes recommendations.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  As a successful candidate, you’d ideally have the following skills and exposure:

  • 1-2 years relevant experience
  • Demonstrated understanding of how the team interacts with others in accomplishing the objectives of the area.
  • Specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.

  Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

  Take the next step in your career, apply for this role at Citi today

  https://jobs.citi.com/dei

  #Hybrid

  #LI-AR1

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Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

WHAT IS YOUR ROLE:

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support associate work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU:

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO:

• Educating customers and users on how to use the partner’s products and services.
• Escalating bugs or issues with our web and mobile apps to the partner’s development team and following up with the users once the issue is resolved.
• Identify trending issues and report them to the team.
• Ability to handle email and chat support simultaneously.
• Follow up with users who provided an unsatisfactory customer service rating.

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
• Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Description/Expectation:

• Primary responsibility will be providing end-user support and resolutions to Windows OS and SCCM/MEMCM Client related issues.
• Coordinates and performs software deployment from scoping, testing to execution.
• Create, review, maintain or improve processes/ technical documentations within area of technology concentration.
• Strong customer service skills and communication skills

Job Requirements:

• Required Expertise:
  • Working knowledge of SCCM/MECM on deployments, packages, applications, and task sequences
  • Windows 10/11 OS troubleshooting
  • 2-3 yrs Experience In supporting Windows on a SCCM/MECM managed environment
• Knowledge/Know-how needed:
  • PowerShell scripting (PSADT Software packaging)
  • Intune MDM/Autopilot
  • Report Builder/SSRS
  • End-point Privilege Access Management Solutions
• Required Exposure:
  • Strong Communication Skills

Technology Required:

• Primary Technology: Microsoft SCCM/Intune, Windows 10/11,  Microsoft 365 (Desktop Applications), Active Directory
• Secondary Technology: ServiceNow, JIRA
• Optional/Nice to have: JamfPro/other MDM solutions, iOS, Android OS

Minimum Years’ Experience: 2-3 Years

Preferred Educational Background:  Bachelor’s degree in IT or any IT related field

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
• Demonstrate the capability to perform duties with limited supervision.
• Provide troubleshooting and Windows end-user support.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
• Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
• Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
• Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills as essential attributes.

Job Requirements:

• Expertise in Windows Operating System support and strong troubleshooting skills.
• 3-5 years of experience in supporting Virtual/Cloud environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
• Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Strong communication skills are required.

Optional/Nice to Have Requirements:

• Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

Technology Required:

• Primary Technology:

• Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
• Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
• Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
• ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

Minimum Years’ Experience: 3-5 years

Preferred Educational Background:  Bachelor's degree in IT or any IT related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Minimum Years’ Experience: 3-5

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Business analyst will help achieve the Group actuarial data transformation initiative.  In this position, you will partner with Group Risk Management and Database teams to accomplish data-driven initiatives within the Group Actuarial and Risk Management team.  The successful candidate will demonstrate a strong affinity for data and data-related processes and assist in enhancing the actuarial/financial reporting function.  In this role, the successful candidate will:

• Partner in the successful execution of data transformation initiatives associated with the group global actuarial reporting database.
• Use actuarial and/or financial knowledge to support data-related analysis, including identifying discrepancies between data sources and proposing solutions which will meet multiple, complex business needs.
• Support the development of integration of automated processes into existing reporting.
• Improve Actuarial data by validating and researching data anomalies and proposing solutions to fit within the existing reporting frameworks.

Required Skills/Experience

• 3+ years of experience in (re)insurance, actuarial, accounting, or financial functions.
• Knowledge of data-driven processes and technologies in key financial functions.
• Demonstrated proficiency MS Excel (advanced spreadsheet knowledge, formulas, pivot tables, VBA macros, etc.)
• Working knowledge of Power BI.
• Beginning to intermediate knowledge of SQL and/or Python.
• Actuarial skill set and/or experience. Property/Casualty insurance experience a plus.
• Experience in and knowledge of US GAAP reporting and/or BMA regulatory reporting.

The Concur Specialist is an integral member of the Global Travel and Expense (T&E) Shared Services team and supports Arch’s T&E policies, system and processes. The Concur Specialist is primary responsible for auditing of expense reports, providing user support by resolving user requests in ServiceNow system or via email and ensuring adherence with Arch’s T&E Policies.  The Concur Specialist assists in the communication with Concur users and provides assistance identifying payment discrepancies, past due balances and performing reconciliation between user account balances in Concur with company credit card statements. Ability to understand and uphold the policies set forth in Arch’s T&E Policies is essential. The ability to maintain confidentiality of user personal & financial data is required.

1. Perform audits of expense reports to proactively identify issues and ensure compliance with Arch’s T&E policies across numerous geographical locations. Assist users with issue resolution where necessary.
2. Manage and timely resolve user questions, using internal ServiceNow ticketing system, on expense report payment policies, procedures and system processes, promoting a positive user experience.
3. Ensuring the accurate submission of expense reports in Concur by communicating and assisting users on how to properly use Concur’s Expense system.
4. Support local Concur teams and reporting requests from other internal customer.
5. Update process documentation and user guides as necessary. Communicate best practices and lessons learned on common user/system errors.
6. Other duties as assigned by the Global T&E Shared Services Team. Assist users as needed.

The Customer Account Analyst is responsible in ensuring accurate recording, analyzing, reporting and reconciliation of all trade accounts receivables of PILMICO Foods Corporation/PILMICO Animal Nutrition. The Customer Account Analyst is responsible in managing the customers account from day one (1) account set-up to ordering payment cycle.

1. Ensures timely collection of accounts receivables.
2. Coordinates with customer and Territory Business Managers (TBM) and/or Regional Sales Managers (RSM) on the collection of maturing and/or overdue accounts.
3. Evaluates customer requirements to minimize hold orders and recommends necessary moves.
4. Reviews and reconciles customers' account ledgers.
5. Prepares and records through Debit Note (DN) and Credit Note (CN) all adjustments pertaining to accounts receivables including its proper and necessary supporting documents.
6. Prepares and maintains Accounts Receivable Aging Schedule per TBM to be submitted on a weekly basis.
7. Prepares collection letters for delinquent accounts.
8. Generates and mails monthly Statement of Account to customers.
9. Attends to AR related queries and complaints from customers, TBMs and RSMs.
10. Prepares and submits the Monthly Report.
11. Monitors inventory and usage of accountable forms.
12. Monitors collection of withholding tax certificates.
13. Issues and records in the system Collection Receipts for all collections for the day. Sending of Collection Receipt to the customer.
14. Ensure Cash and Check are deposited timely to the bank for posting.
15. Ensure timely charging of bank facilities.
16. Ensure proper handling of returned checks.
17. Updating the Bank Statement File monitoring, ensure all payment are map accordingly
18. Performs other task as maybe assigned by the immediate superior.

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. B2B Acceptance Resolution team is a global team dedicated to improving acceptance and tackling challenges in the B2B space worldwide. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What the Consultant, Technical Solutions - Acceptance does at Visa:

The Consultant, Technical Solutions - Acceptance position is an individual contributor role responsible for providing technical expertise, product consultation and problem resolution. This individual will primarily work with Visa Issuing Financial Institutions, technology partners, as well as internal product and IT operational teams. This is a customer facing role and this person will work as the functional / technical specialist to educate, inform, and solve complex problems for B2B payments.

This role includes managing the operational side of the client relationship and has a focus on working with partners in the payment ecosystem to further improve card acceptance across the market.

In this role, you are expected to

• Provide technical consultation and problem resolution to clients
• Identify and remove operational reasons for non-acceptance of card payments, partnering with both internal and external stakeholders to drive resolution
• Build and enhance positive working relationships with key clients and internal stakeholders
• Monitor and analyze key trends with live merchants and partners, escalating internally where appropriate
• Utilize CRM (Microsoft Dynamics) to respond to client inquiries, providing prompt response, status and keeping client updated throughout the incident
• As part of a global team, keep peers and relevant stakeholders informed and provide updates
• Manage all acceptance solution operational activities
• Act as liaison for the client by working with key internal teams including IT Operational teams, Product, Sales, and other business leaders
• Engage B2B Mobility Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
• Educate and train clients on best practices for all supported services
• Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally
• Proactively notify clients regarding any widespread or business critical problems with the application,
• Stay current with Commercial and Money Movement Solutions, releases and inform / educate clients as needed on latest enhancements
• Follow the Sun support, as appropriate

Why this is important to Visa

The Consultant, Technical Solutions - Acceptance is vital in helping Visa to deliver against the operational needs of a key market segment, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa’s business by driving value to our clients through effective, customer centric support.

Projects you will be a part of

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa

• Working with the in-country team to expand the business in the market
• Working with regional and global client services counterparts deliver a seamless client experience Understanding the new products and services requirements and coordinate internal resources to accomplish Visa and client objectives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Bank Administration

• Opening/closing of accounts
• Maintain banking relationships
• KYC Updates
• User Maintenance
• Auto-debit authorization
• Banking integration and systems maintenance
• Coordinates with bank personnel for other bank services to be availed and other banking concerns

Treasury Support

• Transfer Pricing review
• Intercompany agreements and transactions
• Cash management and forecasting

Cash Transactions and Bookkeeping Support

• Worldwide payment release role
• Intercompany wire transfers
• Statutory payments
• Prepares and documents all cash transactions
• Prepares daily cash position report
• Prepares journal entries related to cash
• Ensure sufficient funds to meet ongoing operational and capital spending needs
• Assist in cash reconciliations

Insurance

• Support worldwide policies as needed such as car/shipment values, property values
• Manage local policies (European CGLS, Local Property/GL, AMPI Cargo)
• Claim support

SOX Controls

• Implements and executes both key and non-key treasury controls
• Collects and provides evidence of controls for audit purposes
• Assist with debt compliance covenants as needed

Process Improvement Initiatives

• Eliminate manual wires and paper checks
• AME bank account rationalization

Other Support Activities

• Withholding Tax support
• FX efficiency/risk management

MINIMUM QUALIFICATIONS:

• Degree in Finance/Accountancy/Management Accounting/Accounting Technology
• Minimum of 3 to 5 years work experience
• Computer literate (MS Office Applications), advanced proficiency in use of computer, office software and business applications, especially Excel
• Ability to manage and execute tasks in a high-pressure environment
• Recommends improvement on existing process/procedures
• Mastery of systems, analytical tools and data management
• Can design reports and self-service tools business managers will use
• Ability to investigate a problem and find a solution in a timely, efficient manner
• Possesses analytical thinking skills

Job Description:

• Manage local Support Engineering functions

Implement the regional Support Engineering Strategy and Policy in the CC

• Lead implementation of standards of customer service and satisfaction and the associated  

   performance metrics, as well as group processes and policies in the CC

• Drive the improvement of the operational and financial performance of Tech Support activities in the CC

• Provide technical solutions by selecting the appropriate methods, standards and tools.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.