Total 9 technical engineer job vacancies in Pasay, Metro Manila

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Junior Technical Support Analyst to assist our customers with issues they encounter, when using our products and services.

The Junior Technical Support Analyst is the first contact point for our customers, and plays a vital role ensuring requests are handled efficiently, and escalated to the correct team for further analysis. As you progress in the role your responsibilities will expand to include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

You will start in Level 1 support where you will learn on the job about our systems and our processes. After 6-9 months you will then move into Level 2 support, where you will begin to specialise in specific parts of the system, and continue to provide the best possible support to our customers.

This role would suit a recent STEM graduate or someone with 1-3 years of experience in a similar support role. We are looking for people who are passionate about what we do, have a genuine interest in data, and are committed to a long term relationship with us. In return for this we will support you with on-going training and career development.

If you are keen to join a company in an exciting stage of growth, where opportunities are only limited by your ambition, apply now.

Responsibilities

• Review, triage and respond to customer queries in a timely and accurate way, via the help desk tool or by email
• Identify customer needs and help customers use specific features
• Assist Level 2 support on periodic status calls with our customers
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Document customer-specific processes
• Follow up with customers to ensure their technical issues are resolved
• Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends
• Gather customer feedback and share with our Customer Success, Engineering and Product Teams

• 1-3 years of experience in a Technical Support Specialist role, or business savvy and confident recent STEM graduate (BSc in Information Technology or relevant diploma is a plus)

• Work experience in the software industry
• Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages
• Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools
• Excellent communication and problem-solving skills
• Patience when handling tough cases is a must
• Multi-tasking abilities
• Applicants must be willing to work on a shifting schedule to support clients across different time zones.
• SQL or PostGres skills is a plus

• Work from anywhere - we are a fully remote company and we never place restrictions on locations.
• Flexible PTO - We offer 18 days of paid holiday per year + Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in-demand industry.

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.

Key Responsibilities and Outputs:

• Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
• Lead by example in case quality.
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
• Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the Tii various product lines.
• Manage team performance individually and collectively, by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and recognition.
• Ensure your team is following Turnitin’s operating procedures and collaborate with support leadership to drive solutions through  knowledge sharing.
• Enable the development of individual team members, delivering coaching and guidance as needed to enable them to achieve their full potential.
• Provide quality feedback to direct reports, based on output from the Quality and Knowledge team.
• Deliver regular 1-1’s to team members, providing structured feedback and guidance on areas for improvement.
• Collaborate with internal teams (e.g. BPO Operations, Tier 3, Product, Development, etc.) to improve customer experience.
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends.
• Review top issues monthly for external education and ticket reduction.
• Support the Quality and Knowledge team with the creation of training modules.
• Take part in recruitment activity for the team as required.
• Develop an awareness of the business strategy and culture and ensure that this is reinforced within the team.
• Responsible for team scheduling to ensure that appropriate staffing is available 24x7 based on case arrival patterns and historical trends. 
• Manage queues for tickets and channels for customer interaction to ensure the team’s timely response and overall engagement. 
• Provide support with client escalations and incident response.
• Actively own and progress in personal development.
• Review top issues monthly for external education and ticket reduction.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Support Engineer to help provide unparalleled support and guidance to

customers. You will quickly and effectively resolve complex customer inquiries that arise with our

solutions, investigating and troubleshooting using your knowledge of SQL and the product. You

will have a passion for data, and understanding the product, thus enabling you to swiftly and

easily articulate solutions to our customers, and cross-functional teams clearly and concisely,

adapting our tone to ensure we provide the most human technical support possible. You will also

clearly be able to identify, own, and escalate bugs that hinder the customer from performing

mission-critical work.

You'll also help to build and improve processes as a team, helping to develop internal

dashboards, define the process for in-depth investigations, and repeatable sleuthing protocol to

help scale customer support function as Boldr continues to grow its customer base. You have

support experience and a love of problem-solving.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Resolve tickets with clear, concise, empathetic communication, helping to identify, debug, and escalate higher priority issues to level two Support Engineers, engineering, account management, and product teams.
• Find trends, bugs, and deep dive for root causes, by championing resolutions for our customersʼ mission-critical work.
• Monitor alerts by resolving them and mitigating customer-facing issues.
• Be actively involved in high-urgency incidents push for a resolution to meet our customer's SLAs, and advocate for resolutions of our customer's mission-critical issues.
• Work actively on higher-priority issues, and engineer accurate solutions for our customers
• Push for the complete, satisfying resolution of customer issues by following up with engineers internally, requesting updates from customers, and closing the loop with the original reporter
• Conduct continuous ticket quality assurance, reflecting on your own, and your peers' resolution effectiveness.
• Investigate complex customer problems involving data integrity, data feeds, and machine learning, to improve both the customer experience and the product, driving the company mission to reduce food waste.
• Help to build and improve upon Boldrʼs debugging, triaging, and escalation protocol, including creating dashboards and repeatable queries intended to make common SQL analyses more efficient.
• Deeply understand Boldr's customers' needs, and how Boldrʼs different Partners' needs differ, delighting customers and serving as the voice of the customer back to Boldr.
• Grow with the organization and Boldrʼs needs as a team, potentially specializing in specific Partner needs, and/or helping to build out the team by training future teammates.
  

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 
• Able to complete regularly scheduled reports
• Able to motivate the team to meet the daily targets
• Committed to excellent client service
• Willing to work on different shifts
• Very keen on details
• Upbeat and Energetic

YOU HAVE…

• 2+ years of experience as a Support Engineer, data analyst, application specialist, or similar role. (Required)
• 2+ years of experience working with complex databases and SQL, both writing and understanding queries, and familiarity with data stores and databases. This role is SQL-heavy. (Required)
• BSc IT/Computer Science or similar. (Required)
• Strong understanding of how to write and articulate complex solutions to non-technical individuals, by being concise and having a clear understanding of tone, and grammar.
• Clear, concise, empathetic, writing skills and exceptional communication skills with the ability to internalize customers' feedback and effectively advocate for their needs using data.
• Experience handling high-urgency, high-priority incidents with a quick, decisive, and kind demeanor under pressure.
• Strong strategic and analytical skills with exceptional execution and problem-solving capabilities.
• Acute attention to detail and resourcefulness; you live for the thrill of connecting the dots.
• An uncanny ability to identify patterns and trends in tickets.
• Strong understanding of data, and database structures.
• Organized and self-motivated tendencies, and are comfortable operating within ambiguity.
• Experience in retail/supply chain or grocery is strongly preferred, but not required.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description:

As a Site Reliability Engineer (SRE) you will play a critical role in ensuring the reliability, scalability, and performance of our production systems. You will collaborate closely with software engineering and operations teams to build and maintain tools for automation, monitoring, and operations. Your expertise will be crucial in designing resilient and scalable architectures, optimizing application performance, and resolving complex technical issues to deliver a seamless user experience.

Responsibilities:

• Design, build, and maintain tools and frameworks for deployment, monitoring, and operations.
• Implement best practices in infrastructure security, scalability, and reliability.
• Collaborate with cross-functional teams to define and achieve Service Level Objectives (SLOs) and Service Level Indicators (SLIs).
• Perform system and application troubleshooting to resolve issues and ensure optimal performance.
• Design and implement automation strategies to streamline operations and reduce manual intervention.
• Participate in on-call rotation and respond to incidents to minimize downtime and impact on users.
• Conduct post-mortem analyses of incidents and implement measures to prevent recurrence.
• youContinuously evaluate and improve our systems and processes to enhance reliability and efficiency.
  

JOB REQUIREMENTS:

Requirements:

• Bachelor's degree in computer science, Engineering, or a related technical field, or equivalent practical experience.
• Proven experience in a Site Reliability Engineer or similar role, with a focus on designing and implementing scalable systems.
• Strong proficiency in programming languages, scripting and automation (Java, ReactJS, etc.).
• Experience with cloud platforms such as AWS, Azure, or GCP, and container orchestration tools like Kubernetes.
• Deep understanding of networking, system administration, Windows, and Linux/Unix-based environments.
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Strong communication skills and the ability to work effectively in a collaborative team environment and to stakeholders

Preferred Qualifications:

• Master's degree in computer science, Engineering, or a related technical field.
• Certification in cloud platforms or DevOps methodologies (e.g., AWS Certified DevOps Engineer, Google Professional Cloud DevOps Engineer).
• Experience with CI/CD pipelines and configuration management tools (e.g., Ansible).
• Knowledge of monitoring and logging tools such as Prometheus, Grafana, ELK stack, etc. 5. Experience with Agile/Scrum methodologies and practices.

Job Description

• Daily monitoring of IBM Tickets related to APIC
• L1 support for APIC Issues
• Deploy IBM APIconnect Software using Kubernetes
• Manage and Maintain IBM Apiconnect Software
• Manage IBM Cloud Platform and Services
• Creating Ubuntu Server environment using VMware ESXi
• Manage and Maintain IBM Servers in Vitro Data Center
• Manage VM ESXi Servers
• Deploy IBM Application using Red Hat Openshift and Kubernetes
• Experience with Containerization using Docker, OCP, and Kubernetes
• Applying the Agile and DevOps Methodology. Acting as DevOps Engineer
• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
• Creates and updates communications and incident management activities to streamline ticket resolution.
• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.

Qualifications

• Bachelor's degree in computer science or engineering.
• Ability to understand and successfully employ networking, storage, operating system virtualization, and integration solutions and services, and utilize appropriate environments (e.g. Test, Staging, and Production) in support of assigned responsibilities.
• Ability to resolve technical problems and innovate more efficient use of IT resources.
• Knowledge in Kubernetes and Docker is a MUST
• Experience with AWS and on prem Virtualization
• Minimum 2 years of working experience as a DevOps Engineer

ThinkWell has a growing project portfolio in the Philippines and is seeking a Technical Advisor (TA). The TA will provide expertise in health financing and health systems strengthening as part of ThinkWell's technical support to the USAID TB-Free Luzon Activity, which is implemented by University Research Co., LLC (URC). The project aims to strengthen tuberculosis control and care in the Philippines by reducing the TB burden while ensuring financial protection for patients through sustainable, locally driven health system solutions. ThinkWell's role focuses on strengthening TB service delivery platforms through sustainable financing and UHC integration, working closely with the Department of Health, PhilHealth, and Local Government Units to optimize financing mechanisms and build local capacity.

The TA will provide technical leadership and strategic guidance in integrating TB services within the Philippines' Universal Health Care (UHC) framework. The role will focus mainly on sustainable financing mechanisms and health system strengthening, especially at the subnational level.

The Technical Advisor will report to ThinkWell's Senior Technical Advisor and will coordinate closely with URC's Objective 3 lead for the TB-Free Luzon Activity. This is a fixed-term position based in the Philippines.

What you’ll do

Technical Leadership

·        Provide technical assistance in designing and implementing sustainable service delivery and financing models for TB services within the UHC framework

·        Support the integration of TB services into local UHC implementation plans across Luzon, ensuring alignment with broader health systems strengthening objectives

·        Lead the development of strategies to mobilize and optimize funding for TB program through innovative and sustainable approaches

·        Coordinate with DOH and PhilHealth to review and enhance policies and financing mechanisms for TB services

·        Support policy development and refinement of local policies to improve efficiency and effectiveness of TB control programs, specifically in the area of health financing

·        Support the scale-up of any identified innovative and high-impact health financing interventions across Luzon

Stakeholder Engagement

·        Work closely with DOH, PhilHealth, and LGUs to strengthen health system capacity for effective TB service delivery

·        Assist in facilitating partnerships between public and private sector stakeholders to expand access to TB services

·        Coordinate with URC and other implementing partners to ensure alignment and consistency of technical approaches

·        Support capacity-building initiatives for local health officials and service providers on sustainable financing for TB services

·        Participate in technical working groups and coordination meetings as required

Monitoring and Technical Documentation

·        Support the development and implementation of monitoring frameworks to track progress of TB service integration within UHC

·        Support the preparation of work plans and provide technical input for quarterly and annual progress reports

·        Contribute to the production of high-quality learning outputs and provide written inputs into technical documents, project reports, concepts, blogs, articles and other strategic documents for publication and dissemination.

·        Support project data analysis and interpretation for program improvement

·        Support the assessment and documentation of TA implementation including LGU good practices and lessons learned

Project Management

·        Function as the primary lead for ThinkWell’s implementation of the TB-Free Luzon Activity work plan, ensuring high-quality delivery of all technical assistance and capacity building activities

·        Contribute to work plan implementation, monitoring evaluation and learning by coordinating activities across internal teams, consortium partners, and external stakeholders, ensuring effective collaboration, harmonized approach, and timely delivery of outputs.

·        Ensure compliance with USAID reporting requirements, including preparation of quarterly and annual reports

·        Monitor project deliverables and performance against targets, and propose course corrections as needed

·        Produce high-quality written reports and presentations, including technical documents, project status reports, policy briefs, and publications for conferences and journals.

·        Manage project documentation and contribute to ThinkWell's institutional knowledge management

1.    BA/BS and 7+ years experience or graduate degree and 5+ years of experience;

1.    Substantive, relevant work experience in health system strengthening and health financing in the Philippines.

2.    Strong understanding of TB control programs and Universal Health Care implementation

3.    Demonstrated ability to be a respected team player for political engagement and citizen participation in complex local government-based health planning and participatory budgeting for health;

4.    Experience working with government institutions, particularly DOH and PhilHealth

5.    Proficiency in monitoring and evaluation methodologies

6.    Excellent data analysis and interpretation skills

7.    Adept at communicating technical information to non-technical audiences.

8.    A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work;

9.    Full English and Filipino fluency;

10.  Outstanding cross-cultural communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas;

11.  Ability and willingness to travel up to 25%.

Job Description

• Analyze and organize raw data
• Build data systems and pipelines
• Evaluate business needs and objectives
• Combine raw information from different sources
• Explore ways to enhance data quality and reliability
• Identify opportunities for data acquisition
• Develop analytical tools and programs

Requirements:

1. Proven experience as Data Engineer with at least 3 Years professional work experience
2. Strong proficiency in at least one SQL Development (Oracle, MS SQL, or similar technologies) and ETL Development Tools (Informatica, Talend or similar technologies)
3. Knowledge in Shell Scripting, Hadoop Platform, Big Data
4. Familiarity with Agile and DevOps methodologies
   

Preferred Qualifications:

1. Familiarity with Data Modeling and Design
2. Familiarity with Python/R and AWS Service (Redshift)
3. Willing to work FULLY ONSITE (Ortigas)
   

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

What you will bring:

• Must Have: Experience in Java EE/Jakarta EE/J2EE, SQL, and Linux plus capable of doing Incident Management.

• Must be amenable to work on shifting schedules, including on-call assignments

• Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

#LI-JO1

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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