Total 7 Others/Any technical support engineer job vacancies in Clark Freeport, Pampanga

Want to be part of a community that focuses on work-life balance, provides competitive salaries and fantastic opportunities?

Backroom OffshoringInc.is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities and a great work environment.

We need someone experienced, accurate, fast, committed, and capable to assist us in our journey to success.

Scope of Work:

Appointment Setters play a pivotal role in handling diverse customer issues within specific client assignments, primarily centered around patient scheduling transactions. Their core responsibilities encompass telephone interactions with patients, meticulous documentation of these interactions, and fostering effective collaboration with patients and providers to enhance patient care quality.

Responsibilities:

• Answer incoming calls promptly and courteously, maintaining a professional demeanor throughout.
• Accurately gather and input demographic information into electronic medical records.
• Respond to inquiries and provide requested information, aiming to deliver patient-centric service and uphold a positive organizational image.
• Advocate for and adapt to improvements in call flow processes and communication protocols.
• Propose enhancements and actively engage in initiatives to elevate service standards.
• Achieve and surpass set call volume targets.
• Strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) policies and Sequence Health regulations.
• Route calls to relevant departments as necessary.
• Exercise sound judgment in handling calls, particularly in situations involving upset patients.
• Recognize appropriate instances for escalating calls to physicians, practice managers, or triage nurses.
• Assist with reminder and rescheduling calls as required.
• Support callbacks and additional projects as call volumes allow.
• Perform any other duties assigned by supervisors or managers.

Qualifications:

• Preferred minimum of 2 year of experience in a medical or healthcare setting.
• Exceptional communication skills, both verbal and written, with a proactive and positive approach to collaboration, particularly in identifying opportunities for improvement.
• Proficiency in Microsoft Office Suite (including Excel, Word, and Outlook) and internet usage.
• Demonstrated ability to efficiently multitask under time constraints.
• Capability to handle sensitive and confidential information with discretion.
• Prior experience in managing customer-focused accounts.
• Proven track record in fostering a service-oriented team culture.
• At least 2 year of prior experience in appointment setting, customer service, or a related field
• Willing to work on a nights shift schedule (11:00pm - 7:30am Manila Time)
• Willing to work onsite (Clark Global City)

Core Perks and Benefits:

• HMO on your first day + Free coverage for 2 dependents on your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday Leave
• Bereavement Leave

Work Setup:

• Onsite work set up for this role

Onsite/Hybrid employee additional benefits:

• Travel Subsidy Allowance
• Free staff house accommodation (for those within a certain distance)
• Free Shuttle service
• Free Lunch
• Free Uniform
• Perfect attendance bonus

Additional benefits/perks to all employees

• Onboarding training
• Performance-based salary increase
• Discretionary incentives based on client or individual performance
• Monthly employee engagement
• Birthday Gift
• Weekly treats
• Christmas Hamper
• Anniversary Gift
• Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Support professional. As a Customer Success Support, you will be responsible for providing exceptional help desk support to our valued customers, who are primarily accountants & bookkeepers using our software. This is an offshore position, allowing you to work remotely and support our global customer base.

Duties & Responsibilities:

• Help Desk Support: Respond promptly and effectively to customer inquiries via various channels (email, chat, phone) regarding software functionality, troubleshooting, and general inquiries. Provide accurate and timely resolutions to customer issues, ensuring customer satisfaction.
• Onboarding: Assist in the onboarding process for new customers, guiding them through the setup and configuration of our software. Collaborate with the implementation team to ensure a smooth transition for new customers.
• Training and Support Content: Develop and maintain training materials, user guides, and knowledge base articles to empower customers to effectively use our software. Create engaging and informative content to enhance customer understanding and adoption of our products.
• Automated Communications: Utilize our customer relationship management (CRM) system to automate communication workflows, ensuring customers receive timely updates, product announcements, and relevant information. Continuously improve and optimize automated communication processes.
• Quality Assurance: Regular testing of the Aider product to ensure data accuracy, user experience, and functionality is of the highest standard

Skills & Qualifications:

• Previous experience in a customer support or help desk role, preferably in a software or technology-related industry.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts in a clear and concise manner.
• Excellent problem-solving skills and the ability to think critically to troubleshoot and resolve customer issues.
• Accounting and bookkeeping qualification and experience is essential
• Familiarity with accounting software used by accountants is highly desirable.
• Proficiency in using help desk software, CRM systems (ideally HubSpot), and other relevant tools to manage customer interactions and automate communications.
• Self-motivated and able to work independently, with a strong sense of ownership and accountability for customer success.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Fluency in English is required, and proficiency in additional languages is a plus.

Work Flexibility:
Onsite (Clark, Pampanga)

Work Schedule:
Day shift

Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave

Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus

Additional benefits/perks to all employees
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/ And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Get the word out!

By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.

As a Data Engineer you will play a key role on our Data & Analytics team. You will have the opportunity to propose and drive high quality engineering practices while building data infrastructure and ETL pipelines at scale. You will provide technical leadership, oversight, and set standards in the realm of Data Governance and Data Management. You will collaborate with business leaders, software developers, data scientists and data analysts in modernizing our current data infrastructure. 

Duties and Responsibilities

• Develops and maintains data pipelines including solutions for data collection, transformation, aggregation, management, metadata, and usage leading to performant and easy to use data models.
• Works with the team to document data lineage and overall data flow architecture that ease consumption of our data assets. 
• Work collaboratively as part of an Agile centralized team to support cross-functional analysts, data scientists, and end users to access the data they need to make informed business decisions 
• Breaks down work into estimable pieces and delivers accurate and consistent difficulty estimates 
• Participates in full SDLC for our data engineering solutions – requirements, development, testing and training and support 
• Partners with cross-functional stakeholders to understand business and technical requirements, plans and execute projects, and communicate status, risks and issues 
• Analyzing large datasets to identify gaps and inconsistencies, provide data insights, and advance continuous improvement in the quality of our data assets 
• Act as in house data expert and make recommendations regarding standards for code quality and data pipeline performance 

• Education: Bachelor’s Degree in Computer Science or any quantitative filed required. 
• Experience: 4+ years of expertise in implementing ETL pipelines and data best practices. 
• Experience with writing IAC. Cloud Formation or Terraform.  
• Experience in the following tools/languages is preferred: C#, Qlik, Infor Birst, Infor Datalake 
• Experience or Certification with cloud technologies preferred (Azure, AWS, Snowflake) 
• In depth knowledge of designing, building, and maintaining data transformation pipelines (ETL, ELT) 
• Experience building and consuming APIs for data flows. Eg Flask, Fast API etc 
• Proficiency in Python and SQL.  
• Experience with data warehousing, relational databases, NoSQl databases and Data Lakes. 
• Experience with project documentation and Agile methodologies   
• Strong interpersonal and communication skills required  
• Strong oral and visual presentation skills  

• HMO with 1 free dependent upon hire (with Dental coverage)
• Life Insurance
• Night Shift (20% Night Differential)
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learning
• Work from Home
• 75,000 - 80,000 salary/month

Position/Scope:

• To prepare customs entry by entering commercial invoice data for Customs brokerage in compliance with the national regulatory provisions and in adherence to the company's policies and procedures.
•  To perform tasks as requested, including, but not exclusive to, assisting in general Brokerage operations.
• Responsible for all aspects of the job to the Brokerage Supervisor.

Major Duties and Responsibilities:

• Accurately enter data & value for import and export products for customs clearance.
• Accurately update systems databases with appropriate information.
• Ensure shipments data entered within specified timeframes in line with approved Key Performance Indicators.
• Liaise professionally and cordially with customers both internal and external.
• Respond to all queries in a timely manner as defined by standard operational procedure.
• Complete designated training within specified timeframes.

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 300  builders from 17 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazing Python Engineer to inject more smarts into our systems! You will work closely with our development team to design and implement features for our in-house software that is revolutionising back-office operations! The ideal candidate has a strong understanding of building, maintaining and upgrading Python applications, and brings their own creative flair to create intuitive software.

Position Duties

• Developing, deploying, maintaining, and optimizing Python applications
• Employing engineering practices and next-gen architectural patterns during development
• Integrations with third-party and in-house applications and microservices
• Rigorous testing of applications to ensure maximum usability and stability
• Feature request prioritization and grooming with our Product Managers and business
• Ensure proper security measures and data protection for features developed

• Experience in building webapps with Frappe
• Experience in REST API development with FastAPI, Flask etc.
• Experience with databases like S3, MongoDB, Postgres and BigQuery
• Experience in cloud computing platforms such as AWS and GCP
• Solid foundation of SDLC and software architecture
• Demonstrate an understanding of application development and deployment lifecycle
• Ability to work independently, be self-motivated and proactive and have good communication skills
• Bonus to have other technical knowledge such as event streaming (Kafka), dashboarding tools (Plotly Dash/Streamlit), containers (Docker/Kubernetes) and CI/CD
• Bonus to have worked on Python software such as ERPNext
• Bonus to have Javascript knowledge
• Bonus to have familiarity with PyData ecosystem such as numpy, scipy, pandas, scikit-learn, matplotlib, jupyter and ML tools such as PyTorch, Tensorflow/Keras, HuggingFace is a plus.

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Who are we?

Meet Sleek. We are an all-in-one digital platform helping entrepreneurs and investors to register their companies in Singapore, Hong Kong & Australia, and assist them with the management of their accounting, audit and taxes, in a 100% digital manner. We build cutting edge technology to automate manual work, and provide a delightful experience to our 5,000+ clients. Naturally, we are continuously looking for great people to join our dynamic team!

We are a team of 200 builders from 17 countries, with offices in Singapore, Hong Kong, Sydney & the Philippines, committed to delivering a great experience to our clients. At Sleek, you will find a fast-paced environment focused on building great solutions, and endless opportunities for learning and knowledge sharing, whether it’s around a coffee with your colleagues at the office, or via video calls with your peers based overseas! If you believe in tech for good, and want to make a change to the way things are done traditionally, this is the place for you.

We are looking for our next Senior Fullstack Engineer, to help us grow!

To do what?

• Collaborate with product managers to uncover the secret desires of the stakeholders and translate them into technical wizardry
• Forge and sustain high-grade, scalable, and steadfast software with utmost care and artistry
• Design, develop and implement new features and applications that will astound and delight users
• Work closely with other engineers and stakeholders to ensure that projects are completed with the grace of a swan and the strength of a bear
• Be a master craftsman at code reviews and ensuring code quality and maintainability
• Ensure that the applications are secure, scalable and maintainable, with the same vigilance and care as a watchful protector
• Nurture and cultivate junior engineers through technical guidance and mentorship as you would innocent seedlings
• Constantly elevate the development process by discovering and incorporating the most advanced and visionary methodologies

Who are you?

• Been a Fullstack engineer or similar roles with 5+ years of experience
• Proficiency with VueJS and NodeJS (Typescript)
• Proficiency with MongoDB and creation of indexes using ESR
• Coded microservices that are modular and reusable
• Understand Clean/Hexagonal architecture, SOLID principles, ACID, Idempotency
• Strong advocate for quality; unit test coverage, security bug fixes, proper documentation
• Strong interpersonal skills and ability to communicate with Agile teams
• Knowledge of cloud architecture (AWS, GCP) and when to use serverless/PaaS
• Experience building and deploying microservices to Kubernetes
• Ability to work independently and collaboratively in a team environment
• Always learning!

How about the company work and environment?

• We call ourselves Sleekers!
• Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
• We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
• Multicultural team with 15+ nationalities and as many languages spoken internally!
• Full Remote Work Arrangement
• Flexi Health Benefits
• We celebrate you: Sleek is an equal opportunity employer and welcomes applications regardless of race, ethnicity, religion, gender, age or identity

Join the Sleek family today!

Disclaimer: This job posting and the subsequent recruitment process are for pooling purposes only. We will contact qualified candidates for further assessment. While we appreciate all applications, please note that submission does not guarantee employment. The start date for the position is not yet guaranteed and is subject to change based on organizational needs and priorities.

Who are we?

Meet Sleek. We are an all-in-one digital platform helping entrepreneurs and investors to register their companies in Singapore, Hong Kong, Australia, UK and assist them with the management of their accounting, audit and taxes, in a 100% digital manner. We build cutting edge technology to automate manual work, and provide a delightful experience to our 5,000+ clients. Naturally, we are continuously looking for great people to join our dynamic team!

We are a team of 500+ builders from 17 countries, with offices in Singapore, Hong Kong, Australia, UK & the Philippines, committed to delivering a great experience to our clients.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

To do what?

• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.
• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
• Collaborate with development team members to ensure proper implementation and integration of the solutions.
• Design, develop and test automation workflows and scripts that are cost efficient and resilient
• Deploy RPA components including bots, robots, development tools, code repositories and logging tools
• Support the launch and implementation of RPA solutions
• Create process and end-user documentation
• Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations at optimum efficiency
• Maintain current knowledge of relevant technologies and business processes

Who are you?

• Minimum 5 years relevant experience in the related field
• Proficiency in programming languages, such as C, C++, Java, Python, Go
• Experience developing and consuming APIs.
• Experience on RPA tools like UIPath is a pre-requisite
• Experience with Agile development methodology
• Experience with Databases, such as SQL and NoSQL.
• Self-motivated, able to work independently and also in a team, and able to take initiative without always being directed.
• Excellent problem solving/analytical skills and complex troubleshooting methods.
• Ability to multitask in a fast paced environment and prioritise the most critical tasks and projects.

How about the company work and environment?

• We call ourselves Sleekers!
• Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
• We take corporate social responsibility very seriously at the company level and absorb the yearly carbon footprint of all of our employees
• Multicultural team with 17+ nationalities and as many languages spoken internally!
• Remote Work Arrangement
• Flexi Health Benefits

Join the Sleek family today!