The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Works with Senior Software Engineers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
7. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
8. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Works with Senior Software Engineers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
7. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
8. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster.  

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster.  

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

The Software Engineer III develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications.  May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support.  He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
10. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

• Design, develop, and maintain the backend of our applications using .NET Core, Azure, microservices, SQL, and AKS.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus

Strategic Analytics is a dynamic, growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and Logic Apps experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Logic Apps and Azure Data Factory pipelines
• Perform unit testing on all developed services
• Develop real time data transformations, extractions, and orchestration activities to support the automation activities
• Document technical workflows and implementation processes
• Collaborate with project stakeholders and other developers
• Code development and deployment using Azure Data Factory, Azure Portal, VS Code and GitHub
• Contribute and enforce evolving best standards and practices

The Senior Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications.  May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support.  He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
• Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaises with other project and program areas to coordinate interdependencies and resolve issues.
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
• Maintains a working knowledge of new technology and software engineering standards, practices and tools.
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
• Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The Senior Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications.  May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support.  He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

Essential RESPONSIBILITIES and ACCOUNTABILITIES

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
10. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

• Taking responsibility:  1st level of customer support for CCTV cameras and other Bosch Products. Troubleshooting and monitors alarm system hardware electronic devices such as video cameras, remote controls, audio surveillance equipment and television monitors and after-sales transactions
• Think comprehensively: Act accordingly to resolve issues on-hand
• Implement reliably: Extracts and prepares data for presentation required for meetings with the clients

JOB OBJECTIVE:

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with the sales team.

JOB RESPONSIBILITIES:

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

• Assists the Key user Solutions team with pricing and availability requests using SAP and planning software.
• Assists the Key user Solutions team in populating pricing and product information for tenders.
• Data mining of market intelligence websites to assist the National Manager with strategic planning.
• Data mining of the company CRM (Toolboxx) and working with the National Manager in setting up and maintaining performance reports for the Key User Team (weekly, monthly, and quarterly).
• Assists the National Manager in creating and maintaining financial and sales reports to update senior management and Power Tools Board members.
• Data entry into the company CRM (Toolboxx) – examples: sales, contact, activity data, mass account uploads, account maintenance.
• Conducts audits of company CRM to ensure minimum standards are being maintained.
• Utilise MS Teams to manage and monitor ongoing projects and tasks in line with the rest of the Key User Solutions team.
• Participates in weekly management meetings (Monday 10am AEDT) to review existing tasks and align on ongoing workload.
• Participates in monthly team meeting (Huddle – 1st Friday of every month @ 1pm AEDT)
• Participates in training sessions for Company CRM, reporting platforms, market intelligence websites and any other relevant company software and ecosystems.

• Supports the Key Account Managers, Regional Sales Managers & Area Sales Managers in creating effective sales & marketing campaigns and customer submissions for the Bosch Trade Market (e.g. New Product Introduction process support for Key Accounts, Internal Presentations as per divisional requirements and KAM support via customer sales reporting and submission calendar creation)
• Reports for KAMs for Key Account Monthly figures and including Competitor Analysis / Catalogue summary of competitors and customers
• Provides administrative support to the KAM team– purchasing processes and business procedures including KA New Line Forms, PromoTool setup, WorkOns and New Account Setup
• Monthly sales reporting for National/Regional Sales & Key Accounts
• Website maintenance for Key Accounts
• Ownership of all marketing collateral from KAM activities from customers and competitors
• Ensure all HSE procedures are followed and all incidents are reported accordingly
• Support KAMs / RSMs with daily tasks

• Supports the Product Managers in successfully managing the product core segments and provide sales support in areas such as product launches, promotional campaigns, customer submissions/promotions, Point Of Sale, customer events and related activities
• Provides administrative support to the Marketing team– purchasing processes and business procedures (to include material creation, End of Life, Special Orders & price maintenance WorkOns), promotool, data updates (to B2B Portal, MPE and B-ECOS)
• Supports event organization and implementation including logistics, setup and giveaways
• Provides administrative support to the marketing team– purchasing processes and business procedures
• Reporting of stock management (including SOH & SIT)
• Control & maintenance of purchase order process for brand teams (Framework, Free Text and EPSA POs)
• Competitor research and preparation in format for use by the product management team (competitor landscapes pricing & specifications)
• Ensures all HSE procedures are followed and all incidents are reported accordingly

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Work with AMPI Engineering and Planning, and AML Engineering and PMs to coordinate Probe Test, Assembly build, Qual Test, and Final Test activities at AMPI based on priorities provided by PMs.
• Originate Assembly ERFs and Test ERFs, where appropriate.
• Work with AMPI Probe Planning to coordinate processing of probe engineering materials at AMPI. Provide information needed by Probe Planners prior launching the wafers in Probe WIP.
• Work with AMPI Qual and Reliability Group and Planning to coordinate qual material processing.
• Coordinate with AMPI Planner on engineering assembly builds and final test movement to Sample Stock of material to support RTM.
• Ensure that approvals requiring AMPI personnel are completed in a timely manner, such as but not limited to Probe & Final Test PTC, ECNs going through ETQ document control system.
• Submit lot termination and track lot ownership as needed. Create links to deliverables for items completed in AMPI, i.e. Probe and FT PTCs, qual plans.
• Participate in and support high-level planning of top priority projects of AML PM. Communicate status, issues, and results to AML and AMPI stakeholders.
• Utilize the SharePoint, Apollo, Phoenix, and other PM Tools in performing tasks. Interfaces with U.S. counterparts on PM activities.
• Develop and recommend solutions to improve process for a timely product release to Market and/or to Production.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent with 3-5 years of industry experience
• 5 years in semiconductor industry
• Knowledgeable in Project Management, Planning, Product Development, Probe Test, Final Test and Qual and Reliability processes

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As the Audio-Visual Engineer, your role is vital in contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

The Audio-Visual Engineer (AV Engineer) owns, manages, and drives innovation for Acquire BPO’s conferencing technologies, wallboards, and CCTVs. The Audio-Visual Engineer is the first line of engagement for Acquire BPO’s audio-visual technologies and works with internal and external customers to design, build, and support solutions for conference rooms and CCTV.

RESPONSIBILITIES:

• Primary resource accountable for audio-visual conference facilities, including (but not limited to) Cisco VC, AMX, Polycom, Skype, WebEx, Zoom, etc…

• Provide support for meetings, including setup, testing, and execution.

• Owns and manages Acquire BPO’s CCTV and audio-visual conference systems and ensures daily health checks are performed

• Takes ownership and drives action for issues found during health checks . Spearheads troubleshooting of complex audio-video conferencing and CCTV issues, and coordinates repairs with vendors, if necessary

• Work with the facilities and projects teams to design and implement new audio-video conference rooms during site build out.

• Provide end user training and materials, as necessary

• Facilitate CCTV and audio-video trouble tickets

• Travels across Acquire BPO’s sites as deemed necessary to deploy or support the CCTV and audio-visual systems in scope.

A BIT ABOUT YOU

• Bachelor’s degree in Electronics or equivalent work history

• Solid grasp of electronics principles such as conduction, resistance, capacitance, signal amplifiers, etc…

• Experience in cabling technologies (copper, coax, fiber) and recommended standard communications protocols such as RS232.

• Understanding of basic IP addressing principles

• Minimum of 5 years work experience with video conference support, desktop area support and/or large meeting troubleshooting experience

• Solid proficiency with audio and video conferencing protocols including: SIP, H.232, cloud video delivery, Skype for Business Voice & Virtual Meeting Rooms

• Experience with Building Access Control (CCure would be a bonus)

• Ability to scope and find solutions.

• Solid proficiency with audio and video conference capabilities including: Cisco VC, AMX, Polycom, Crestron, WebEx, Skype, etc…

• Ability to troubleshoot complex video conferencing equipment

• Demonstrated ability to be adaptable in a changing environment with shifting priorities which focus on delivering outstanding service to our customers

• Ability to work well with peers of a multidisciplinary team

• Strong verbal and written communication skills

• Ability to communicate with a consultative mindset and action-oriented goals

• Ability to provide feedback and process improvement recommendations

• Detail oriented with strong organisational and analytical skills

WHAT SUCCESS LOOKS LIKE

• Acquire’s audio-video conferencing and CCTV facilities are well kept and in good health

• All projects/new implementations are delivered on time

• Weekly health check reports for the in-scope systems

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Ambition: Voice and measure your goals.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Verifies using applicable equipment/device, analyzes and provide disposition to issues encountered pertaining to process and procedures to ensure quality and reliability of product at Test.
• Involve in holding, assessment and disposition of non-conforming products/materials.
• Helps to provide data, gather facts that will help other support group to determine root cause that will help resolved problems encountered in line.
• Initiates, coordinates and implements both preventive and corrective actions that will correct and prevent line problem that comes from machine, process or/and human errors.
• Collaborates with the other Departments for the completion of Quality Reports. Coordinates and meet Production, Test Engineering and other support group on product quality improvement via team improvement/module group activities.
• Generates, formulates and reviews quality documents such as inspection specification, procedures, work instructions, Engineering Request Form (ERF), MRB forms and Special instructions.
• Verifies, issuances, monitors, reviews and tracks the completion of the following the Non-Conforming products. (Test CAR, MRB, 8D and MVI FA as applicable).
• Prepares periodic report such as: Quality Gate Reject, Subcon Score Card, MRB hold lots, CAR/8D, CAT’s, Trends and other applicable quality monitoring report
• Communicates issues, concerns and information to appropriate team either internal or external.
• Conducts training or refresher on defect criteria to AMPI operators and inspectors regarding inspection (visual/electrical) requirement as part of their certification to ensure high quality inspection. This includes Subcontractors if applicable.
• Coordinate with the Training System Core Group (TSCG) on any changes that needs to be implemented to ensure effectiveness of the certification process.

MINIMUM QUALIFICATIONS:

• College graduate preferably Engineering.
• At least 2 years of QA Engineering  and/or related industry

Technical Support Agent Level 1
Mandaluyong City, Philippines
Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.

As a Technical Support Representative, you’ll represent the account and interact with clients through resolving product or service problems and ensure they are addressed in a timely and efficient manner. You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs. Your day could see you:

·       Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

·       Provide tailored-fit solution based on customer’s needs – Solution Specialist Way

·       Answer customer inquiries and transfer calls to the appropriate department as necessary

·       Ensure customer satisfaction by providing exceptional customer service

·       Create, maintain and update customer records with complete and accurate information

·       Contribute innovative ideas in the improvement of the customer journey

·       Ensure quality and standards, policies and procedures are maintained at all times

·       Perform other related duties as assigned by management

·       Championing team culture based initiatives such as the client's way

·       Handle complex cases and manage complaints that may occur through repeat interactions

A BIT ABOUT YOU

·       Basic understanding of home internet service and set up – Solutions Specialist Way

·       A solutions provider with a “CAN DO” attitude

·       Good organizational skills and the ability to multitask and prioritize

·       Excellent verbal and written communication skills

·       Problem solving and decision-making skills

·       Displays strong complaints handling and negotiation skills

Join the A-Team and experience the A-Life!

What Sales Support Administration contributes to Cardinal Health

Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments.

Qualifications

• Graduate of Bachelor’s degree in any field.
• At least 2 years substantial work experience in stakeholder management in a Business Process Outsourcing organization
• Advanced customer service, problem solving and analytical skills is highly required
• Strong written and verbal communication skills
• Basic computer skills in Microsoft Office products
• Amenable to work in US hours and hybrid work modality

What is expected of you and others at this level

• Demonstrates and executes on knowledge and understanding of relevant business processes (organization and/or function-specific processes) at various levels to ensure successful completion of project, process, etc.
• Applies knowledge of the customer’s business and industry to develop optimal solutions.
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Uses deep subject matter/functional expertise, influence and process skills to help internal/external customers and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
• Jointly develops practical implementation plans that consider cultural sensitivities with other accountable parties.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

The Business Process Engineer is responsible for leading and supporting value stream and business process-based projects and initiatives across 1FG. He/ she provides expertise and technical assistance for projects involving the end-to-end business process of the different business divisions of 1FG. He/ She provides project leadership and/or support to 1FG (Corporate), Business Units/ Divisions, and Plants/Mills/ Operating Units for initiatives involving business process mapping, analysis, development, training, assessment and improvement. He/ she is also the Food Group’s subject matter expert for documentation, document management and process-based assessments, and serves as one of the Document Controllers of 1FG-level documents.

• Perform business process mapping using globally-recognized standards and frameworks (e.g American Productivity and Quality Center) to determine value streams and business processes that are applicable to the initiative/ project. This includes determination of interfaced processes across value streams.
• Determine the required process documentations at the 1FG (Corporate), Business Unit/ Division, Country, and Mill/ Site/ Operating Unit levels by facilitating discussions with Value Stream Leads and Business Process SMEs. 
• Perform process heat mapping to determine currently documented and implemented processes versus required business processes
• Create the business process development plan, detailing the business processes to be documented, the type of document to be created (e.g. policy, guideline, procedure, work instruction), the assigned author/ document writer, and the target completion of documentation.
• Enable Business Process SMEs and Value Stream Leads to determine the minimum content that will be required for Business Unit/ Division, Country, and/ or Mill/ SIte/ Operating Unit-level documents.
• Create and/ or improve business process documents, considering the operations involved, applicable requirements and standards,process interfaces, actual and potential pain points, quality, efficiency, effectiveness of controls (internal controls and process controls), standardization, risks, productivity, customer satisfaction, and intended implementers/ process owners (especially for business processes to be deployed across different countries and the entire 1FG)
• Enable the review, approval, and publishing  of the documents he/ she has created. 
• Ensure compliance to established documentation and document management processes in the execution of document development activities (whether by him/ her or by other document writers involved).
• Collaborate with and enable SMEs and Value Stream Leads to carry out cascades or trainings regarding the approved business process documents. 
• Perform or enable execution of process implementation assessments to determine compliance to established business processes. This covers activities from planning to actual assessment, and communication of assessment results.
• Provide recommendations and support for the improvement of business processes.
• Design, prepare materials for, and deliver trainings on value stream understanding, business processes development,, documentation, document management, and process-based assessments (e.g. PECA). Provide guidance on these as necessary or as requested.
• Design, drive implementation and continually improve 1FG’s Document Management Program.
• Perform document control tasks for 1FG-level and for PH Country-level documents as defined in the Document Management Program, such as checking compliance to template, provision of document code, uploading and maintenance of documents to the designated repository, notifying intended readers (1FG or PH), handling of superseded, obsolete and external documents. 
• Provide training and/or provide guidance on Value Stream Processes, Business Process Mapping, Heat Mapping, Business Process Development, Documentation, and Document Management.
• Manage assigned initiatives from planning to monitoring and routine reporting to the Business Process Team and the stakeholders. This includes addressing risks of delay and challenges, and the resolution of issues encountered.

A SNAPSHOT OF YOUR ROLE

Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.

· Monitor user and system adherence to security standards.

· Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.

· Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.

· Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

· Escalates issues to higher level of support when needed.

· Document, track and monitor problems to ensure timely resolution.

· Sets and loads computer equipment with required items and prepares equipment for operations.

· Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

· Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.

· Provides physical support to all system users.

· Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.

Join the A-Team and experience the A-Life!

Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.

· Monitor user and system adherence to security standards.

· Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.

· Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.

· Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.

· Escalates issues to higher level of support when needed.

· Document, track and monitor problems to ensure timely resolution.

· Sets and loads computer equipment with required items and prepares equipment for operations.

· Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.

· Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.

· Provides physical support to all system users.

· Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!