Total 1,204 Others/Any job vacancies in MAKATI, National Capital Region

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Verifies using applicable equipment/device, analyzes and provide disposition to issues encountered pertaining to process and procedures to ensure quality and reliability of product at Test.
• Involve in holding, assessment and disposition of non-conforming products/materials.
• Helps to provide data, gather facts that will help other support group to determine root cause that will help resolved problems encountered in line.
• Initiates, coordinates and implements both preventive and corrective actions that will correct and prevent line problem that comes from machine, process or/and human errors.
• Collaborates with the other Departments for the completion of Quality Reports. Coordinates and meet Production, Test Engineering and other support group on product quality improvement via team improvement/module group activities.
• Generates, formulates and reviews quality documents such as inspection specification, procedures, work instructions, Engineering Request Form (ERF), MRB forms and Special instructions.
• Verifies, issuances, monitors, reviews and tracks the completion of the following the Non-Conforming products. (Test CAR, MRB, 8D and MVI FA as applicable).
• Prepares periodic report such as: Quality Gate Reject, Subcon Score Card, MRB hold lots, CAR/8D, CAT’s, Trends and other applicable quality monitoring report
• Communicates issues, concerns and information to appropriate team either internal or external.
• Conducts training or refresher on defect criteria to AMPI operators and inspectors regarding inspection (visual/electrical) requirement as part of their certification to ensure high quality inspection. This includes Subcontractors if applicable.
• Coordinate with the Training System Core Group (TSCG) on any changes that needs to be implemented to ensure effectiveness of the certification process.

MINIMUM QUALIFICATIONS:

• College graduate preferably Engineering.
• At least 2 years of QA Engineering  and/or related industry

The Manager on the Analysis & Insights team is the senior contact for key clients and will be responsible for developing strong client relationships and facilitating the growth of the Analysis & Insights project team. This role will be focused on leading a team toward the generation of actionable insights, crafting of client presentations, building dashboards, and consulting with clients. The ideal candidate enjoys mentoring consultants, partnering with clients, and driving cross team collaboration.

This role will evolve to also cover oversight of web analytics infrastructure implementation resources and ensuring the technical resources are provided proper training and development of their client engagement skills.

Client Delivery

• Ensure the successful completion of the agreed upon project deliverables within statement of work (“SOW”) scope, time and budget with quality while consistently exceeding client expectations across all Merkle | Cardinal Path service offerings
• Act as a strategic advisor to the project team using a keen understanding of the client’s business and marketing objectives, not only the current project
• Conduct regular client communication, expectation setting and management, as well as providing strategic direction
• Proactively identify potential issues and provide solutions to correct any scope/budget deviations.
• Act on the client satisfaction survey results for the portfolio, ensuring quality improvement plans are developed and executed

Practice Development & Mentorship

• Work with the lead responsible for the Analysis & Insights practice area to develop and grow that practice area by creating and cultivating lasting relationships with both clients and internal teams.
• Work with the members of the A&I team, from junior to senior to help them improve their understanding of the industry, improve their client communication skills, create professional development plans, and better understand how our A&I offerings fit into the big picture for our clients.
• Work with others to ensure collaboration across domains, to help proactively manage issues, and create overall plans for achieving annual and long-term goals.
• Work with the internal team and clients by helping the teams apply our thought leadership in ways that will deliver on our clients’ business goals in innovative ways.
• Ongoing practice and process development looking for ways to improve and streamline Cardinal Path’s processes to not only deliver a superior service to our clients, but also to improve our efficiency and profitability.
• Collaborate with North American technical leads to deliver training programs related to skills required for technical implementations.
• Have a working knowledge of how business requirements and measurement frameworks are translated to tagging solution strategies that will best serve client analytics and reporting needs.

As a Software Test Engineer for Avaloq, you will be creating and maintaining automated tests for the Avaloq Smart Client and APIs.

Your key tasks 

• Create and maintain test cases for the ABR/S baseline. Translate use case and test case documents into automated test cases. Fix or adapt the test cases if deemed necessary.
• Perform business as usual operations such as reporting bugs/problems that are discovered by the automated tests.
• Innovate and maintain the existing test frameworks.
• Career path directs to ownership of the automated testing framework and subject matter expertise on Avaloq banking modules.

Revenue Recognition Expert acts as the point of contact for all revenue-related questions and revenue related controls between Sales, Deal Desk and Legal

Your key tasks

• Respond to questions around revenue impact of potential contract clauses, review draft business cases and provide timely feedback
• Understand deal circumstances
• Review contracts and respond to each change that require validation or recalculation of revenue stream
• Perform accounting analysis and reach accounting conclusion on deals
• Oversee qualifications of revenue trigger evidence, facilitate adequate evidence to be ready timely
• Prepare revenue memo documentation and follow-up action documentation trails
• Support the internal quality control process surrounding revenue recognition and billing activities
• Support the internal and external audit process

As a General Accountant you will be primarily responsible to prepare balance sheet, profit and loss statements and other financial reports. Responsibilities also include analyzing trends, costs, revenues, fncial commitments, and obligations incurred to predict future revenues and expenses. The General Accountant is responsible to report the Company's finances to the management and offers suggestions about resource utilization, tax strategies and assumptions underlying budget forecasts. Equipped with enthusiasm and skills, you will:

• To provide a leadership role in all aspects of the company’s financial operations and to manage finance/accounting functions.
• Provide accurate and timely financial information and reports to facilitate the decision making process and ensure success of the corporation.
• Ensure adequate controls are in place, i.e. policies, procedures
• Provide monthly information and analysis for Strategic Management Team
• Provide monthly and quarterly reporting as required by bank, ensuring covenants are met
• Responsible for the annual budget process, provide monthly reviews, and implementing Business plans and other programs
• Provide analysis of cash flow, operating costs and variances
• Any other ad hoc duties as assigned

• Strategic Planning: Develop and execute comprehensive e-commerce performance marketing strategies and media plans with clear KPIs aligned with client’s business objectives and targets.
• Campaign Execution: Implement end-to-end performance marketing campaigns across onsite and offsite channels, including PPC, SEO and social media, focusing on achieving targets and KPIs.
• Budget Management: Assist in managing marketing budgets, optimising spending to achieve maximum ROI based on performance metrics
• Data Analysis: Utilize analytics tools to monitor and analyse campaign performance, extracting actionable insights to optimise strategies and drive continuous improvement.
• Market Research: Stay informed about industry trends, competitive landscapes, and emerging technologies to drive innovation in performance marketing strategies
• Reporting: Prepare regular reports on campaign performance, providing clear insights and recommendations for future optimisations.

Client Management

• Collaborate with internal and external stakeholders to ensure the successful implementation of content marketing strategies & projects
• Build long-term relationships with clients to develop a trusted advisor relationship.
• Manages client expectations and delivery across all campaigns
• Track and measure the delivery and campaign performance for actionable post-mortem reports, providing meaningful insights and identifying future revenue opportunities.

Administrative

• Manage and ensure billings and payment accuracy.
• Documentation and archival of campaign post-mortem and compilation of campaign performance benchmarks.

Reporting to the Director of Rooms and Guest Experience Manager, this position is responsible for ensuring we provide the highest level of guest service to all our guests most especially to our Japanese guests in Fairmont, Raffles and Raffles Residences. The Guest Relations Officer (Japanese Speaking) will be in charge of liaison with our Japanese guests whether checking in or checking out, an event attendee, F&B patron, in-house guest and offer assistance throughout the duration of their stay. This position shall also provide support to other departments (Sales, Events, F&B) to ensure that our Japanese clients are well assisted and attended to.  

• Has regular and close interactions with hotel guests, most especially Japanese guests whether in-house or for ocular inspections, event attendee, F&B patron, and to collect feedback and ideas 

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction to drive preferences, most especially to our Japanese guests 

• Assist Sales Managers in their Sales calls to Japanese corporate accounts 

• Handle site inspections together with Sales Manager for Japanese accounts/clients 

• Work with the guest relations team and ensure all standards and operational procedures are adhered to 

• Exhibit problem solving skill in efficient and timely manner, has ability to recover guest experience from negative into positive one 

• Allow and support team members to resolve internal and external guest service issues 

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

• Performs other tasks that may be assigned by the Team Leader

Additional Responsibilities - Special Projects or Ad Hoc Tasks
• Support emerging technologies as opportunities arise (RPA, Data Analytics, etc); apply to all existing processes as applicable
• Continuous improvement on all processes
• Coordination role within the team for S2P-wide projects, initiatives, or periodic routine tasks

Required Qualifications:

• Bachelor's Degree in Accounting or related courses
• Uses clear and concise oral / written communication skills - develops and utilizes network, facilitates and coordinates communications with various contacts and takes a consultative position to fulfill control duties
• Able to gather and interpret diverse source documents to ensure proper accounting of more complex transactions
• Strong analytical skills - uses awareness of expected results in the preparation and review of entries, statements, or reports; identifies, analyzes, and resolves routine variances and discrepancies
• Strong technical knowledge - utilizes advanced knowledge of Microsoft suite of PC application and tools to be able to efficiently process, manage, and present data; utilizes systems
• Knowledge to be able to eliminate unnecessary complexities in own desk
• Must have the propensity to work in a proactive, results-oriented, and customer-focused
• environment
• Enjoys working with people of diverse cultural backgrounds

Chevron participates in E-Verify in certain locations as required by law.

The scope of this position is to process Media vendor invoices into Starscape system. This includes invoice inward, validation and processing of vendor invoices of multiple media tv like TV, Digital, radio, press etc.  

ESSENTIAL FUNCTIONS:

Role (Accounts Payable)- To process media invoices for TV/Radio/ Digital/ Outdoor/ Press.

Primary Responsibilities  

• Responsible for performing and completing the third party audit cycle, and conducting training programs specifically regarding Energy Management, Environmental and Health and Safety. 

Specific Responsibilities  

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with applicable regulations and standards. 
• Conducts desk study of the client’s management system.  
• Prepares checklist and itinerary as guide during audit.  
• Conducts audit on site or on-line according to procedures.  
• Prepares and completes audit package, including close-out of technical queries using available application (DIGIAPP, CERTIQ). Note: Uploads to CERTIQ completed audit pack.  
• Monitors issuance of Certificates, and where necessary communicates with other teams (Admin and Sales) to facilitate release of Certificate.  
• Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.  
• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division.  
• Provides coaching and performance feedback for auditors under training or supervision.  
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.  
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to: 
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE 
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace 
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements 
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements 
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior  
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines 
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators 
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management 
• Fulfills the requirements needed in the success of the QHSEE Management System 
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations 

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Assistant Front Office Manager
Inspiring and engaging. As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Coach and train front office employees
• Assist and perform all tasks of front desk operations
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue strategies and practices
• Flexible shifts may include mornings, evenings, weekends, and holidays

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.  

Global Service Center Overview:   

  The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.  

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.  

Responsibilities for this position may include but are not limited to:

• Process and handle customer sales order processing, delivery/logistic arrangement, billing and sales support
• Validate customer purchase orders against compliance, supply policy, forecast, sales agreement and general terms and conditions. Negotiate or resolve any discrepancies prior to order processing
• Track order status and provide regular feedback to the customers and sales team
• Liaise and coordinate with various work groups to resolve forecast or operational issues to ensure timely delivery/shipment of orders to local and export customers
• Prepare shipping documents to the customer upon delivery/shipment
• Ensure timely invoicing of all sales orders upon delivery/shipment
• Provide support to Finance in improving payment collection efficiency
• Assist Sales Account Manager in customer’s enquiries

Requirements

• Bachelor's Degree in any business-related course with preferably min 2 years of working experience or related experience in customer order processing & management 
• Meticulous and careful with details
• Responsible and reliable with sense of urgency
• Customer oriented, positive attitude and good interpersonal communication skills  
• Team Player and highly adaptable
• Proficient in MS Office applications
• Proficient in SAP Order to Cash Module.
• Good knowledge in various aspects of export regulations and documents, Supply Chain / Logistics and Incoterms
• Preferably with Salesforce knowledge 

Relocation Options:  

Relocation will not be considered within Chevron parameters.  

International Considerations:  

Selected candidate will work in the Philippines under the local payroll system and benefits. 

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

Octal Philippines Inc. is seeking a highly skilled and detail-oriented individual to join our team as a Data Specialist. As a Data Specialist, you will be responsible for managing, organizing, and analyzing large sets of data. This is an excellent opportunity for someone with strong analytical skills and a passion for working with data within the IT industry.

Responsibilities

• Collect, clean, and organize data from various sources
• Analyze data and identify trends, patterns, and insights
• Develop and maintain data management processes and procedures
• Create and implement data quality initiatives
• Collaborate with cross-functional teams to support business objectives
• Generate reports and visualizations to present data findings
• Stay up-to-date with industry best practices and emerging trends in data management and analysis

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field
• Proven experience in data analysis, data management, or related roles
• Strong analytical and problem-solving skills
• Proficiency in SQL and database management
• Experience with data visualization tools (e.g., Tableau, Power BI)
• Strong attention to detail and accuracy
• Excellent communication and collaboration skills
• Ability to work independently and manage multiple tasks and deadlines

Summary of the Role:

You will be working under the Finance department and will be responsible for the delivery of all activities relating to Accounts Payable, Accounts Receivable and General accounting.

Job Responsibilities:

• Perform month- end accounting activities such as reconciliations and journal entries.
• Accounts Payable: validate vendor invoices and staff claims, approval, receiving and completes payment.
• Accounts Receivable: monthly invoicing, monitors ageing and issuance of necessary official receipts/acknowledgment receipts.
• Monthly balance sheet preparation and analysis.
• Validates withholding tax report, and PEZA report for filing.
• Involve in both external and internal audit of the company.
• Compiling and preparing routine reports and summaries.
• Implement proper controls to safeguard company assets and ensures data accuracy.

 
Qualifications:

• Diploma or Bachelor's Degree in Accounting or equivalent
• Must have 1- 2 years relevant experience.
• Proficient in Microsoft Office Applications, including Excel.
• Strong attention to detail and accuracy
• Ability to work independently on assigned duties.
• Demonstrates an ability to manage a variety of priorities while meeting deadlines.

bout the ideal candidate:

◦ Proficient/Fluent in English - Verbal and Written

Education:

◦ Degree in IT or computer science/engineering and/or relevant work experience.

◦ Certification in IT Systems and ITIL Fundamentals is a plus.

Functional Skills:

◦ Strong command of spoken and written English. Other languages are beneficial.

◦ Structured and clear written and verbal communication.

◦ Flexibility to work on multiple projects simultaneously and adjust to changing

requirements.

◦ Problem-solving approach with the ability to find alternative solutions.

◦ Able to understand customers’ needs and resolve conflicts.

◦ Flexibility and desire to work in a multicultural environment.

◦ Availability to work on day shifts, weekends, and holidays as part of a global follow-the sun support team.

Personal Skills:

◦ Analytical, methodical, and structured

◦ Attention to detail

◦ Team player

◦ Excellent organization skills

◦ Excellent interpersonal skills

◦ Proactive and quick in action

◦ Willing to embrace change

IT experience, skills, or knowledge of:

◦ Windows server operating systems. Linux is a plus.

◦ Virtual machine solutions such as VMware, Citrix.

◦ Machine duplication and imaging.

◦ Remote management and deployment software. Altiris is a plus.

◦ Network assessment, and troubleshooting.

◦ Databases and database engines. SQL and Splunk are a plus..

◦ Understanding on batch file, powershell scripts are a plus

◦ Training delivery experience.

◦ Airport IT or airport operation background is a plus.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Job Summary

• Shall provide a wide range of administrative support to the PH Banking and Payment Services Team to ensure an effective and efficient office operations

Duties and Responsibilities

• Provide administrative assistance to BPS Sales & BS Technical Consulting teams
  • customer accreditation process
  • customer NDA and contract review
  • company sponsored travels for partners and customers
  • BPS local events
• Transmit invoices prepared by Thales PH to BPS customers
• Coordinate schedules and arrange meetings for the team and ensure that everyone is kept current of necessary information and updates
• Attend to visa, travel, accommodation and transportation needs of BPS Sales teams
• May handle customer’s email and phone inquiries and request
• May provide assistance in understanding the customer needs or requirements and route the said concern to the appropriate sales account manager or lead.
• Perform other related duties that may be required from time to time

Ad-hoc Activity/ies

• Rec Club Member.  One of the key members in ensuring the employee engagement plans and activities are executed as expected.

Job Requirements

• Preferably graduate of bachelor’s degree in Business Management, Office Administration or equivalent related course
• With at least five years of relevant experience
• Acceptable communication, presentation and customer service skills
• With exceptional time-management and multi-tasking skills to handle responsibilities efficiently
• Diligent and can handle sensitive and confidential information
• Detailed-oriented, self-driven, pro-active and can work with minimum supervision
• Able to perform well in a high/fast-paced environment
• Willing to work in a hybrid/smart working arrangement

Total Number of Openings

Chevron participates in E-Verify in certain locations as required by law.

Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

The Staff Consultant, Customer Success will work within our Customer Success team, supporting clients that leverage the Google Marketing Platform (GMP). Specifically, the Staff Consultant is a generalist role that contributes to revenue growth for Merkle | Cardinal Path (“MCP”) by supporting the four key Customer Success functions:

• Customer Onboarding
• Scaled Outreach
• Organic Growth
• Contract Renewals

The optimal candidate will have first-hand experience working with GMP products, particularly Google Analytics. They will also have at least basic familiarity with common enterprise analytics use-cases such as website and paid media optimization.

A successful candidate must be an effective written communicator and possess the ability to work with teammates across locations and time zones. They must have a very strong attention to detail, ensuring that client-facing deliverables meet our standards and that feedback from teammates is incorporated correctly.

Duties & Responsibilities:
 

The Staff Consultant, Customer Success will cover responsibilities related to the four key functions referenced above for a large number of customers.

Onboarding:

• Ensure new customers have a seamless onboarding experience from an administrative and logistical standpoint.
• Minimize time-to-value for the customer.
• Identify any immediate customer issues that need to be addressed and show the customer a path toward resolution.

Scaled Outreach & Organic Growth:

• Use MCP proprietary tools to scan our customers’ Google Analytics accounts (and possibly other GMP product accounts).
• Analyze the output of these scans to identify relevant, compelling opportunities for our customers to gain more value from the GMP products they have purchased from MCP.
• Understand the rationale behind why various recommendations are being made to customers, and how those recommendations can benefit MCP commercially.
• Creates a customer-facing deliverable which reflects the output of the scans, the resulting opportunities that have been identified, and other relevant information.
• Works with customer-facing colleagues across the Customer Success team to ensure the deliverable meets the requirements, incorporating feedback as necessary.
• Ensures all customers are aware of and invited to marketing events such as webinars, client roundtables, etc.

Contract Renewals:

• Work proactively and ahead-of-time to make the contract renewal process stress-free for both customer and MCP.
• Minimize churn by identifying risk in advance and developing a plan to retain at-risk customers.
• Win contracts that are advantageous to MCP, e.g. contracts that auto-renew, contracts that include rate increases, contracts that reduce MCP risk exposure, etc.

Under the management of the ERP Platform Owner, concerning the Release manager and IS project managers, build the necessary tasks to support the ongoing project.

• You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications.
• You will perform daily development, support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate development efforts within the admin team.
• You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
• You will develop training plans for end-users and customizing the platform to meet evolving organizational needs.
• You will develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
• You will also monitor the health, usage, and compliance of ServiceNow and developing system integrations and process automation.
• You must create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
• You must create and configure notifications, UI pages, UI macros, script includes, formatters.
• You will guide the development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
• Lastly, they will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Study and analyze customer interactions, provide insights and guidance on mapping the prescribed customer journey to deliver seamless experience that will translate into a holistic customer experience model for AIA Philippines, including BPI AIA.
• Collaborate with stakeholders in developing best customer value proposition for retention and increasing customer value and likewise enhance company-wide capabilities based on defined customer journeys
• Subject Matter Expert with oversight on customer journey mapping workshops, HCD / design thinking sessions, focus group discussions and other deep-dive consumer research.
• Design and develop research plans to better understand customer behavior in collaboration with Group Office, Customer Champions Tribe, Marketing and Segment heads, Distribution Channels and BPI AIA Partners, Operations Business Units.
• Oversee execution of enterprise research such as Customer Relationship Survey, NPS, CES, Real Time Customer Survey with Closed-Loop customer recovery management.
• Monitor and ensure completion of action items from insights generated from enterprise and key customer research relative to Customer Experience Governance. As part of CX governance, have an oversight on initiatives and solutions that will address customer or distribution pain points, as identified in existing customer research.
• Establish standard research request process and criteria for agency selection and optimize research budget to yield the most valuable customer insights to achieve business goals.
• Perform analysis from available external data such as public data, market sizing, historical research, competitive scan from various media to generate valuable consumer insights.
• Develop and maintain the Customer 360 Insights Group for crowd sourcing or voxpop research.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.