Total 2,577 Others/Any job vacancies in makati City

The Service Desk Engineer position requires a combination of strong troubleshooting, technical, communication, and customer service skills.

As a Service Desk Engineer, you are the first point of contact for our colleagues in the business across the globe. Our business relies on you to provide first-class support services to resolve issues and fulfill customer requests in a timely and professional manner. 

Responsibilities

What to expect day to day

• Responding to User Requests: Tech Hub Engineers are responsible for answering phone calls, emails, and chat messages from end-users who need assistance with IT-related issues. They must ensure that all requests are acknowledged in a timely and professional manner and that all necessary information is gathered to resolve the issue.
• Troubleshooting: Tech Hub Engineers must have a good understanding of hardware, software, and networking components to be able to troubleshoot issues quickly and effectively. They should be able to diagnose and resolve problems related to desktops, laptops, printers, scanners, mobile devices, software applications, and network connectivity.
• Escalating Issues: Service Desk Level 1 technicians are responsible for escalating more complex issues to the appropriate Level 2 or Level 3 support teams. They must ensure that all relevant information is captured and documented in the ticketing system before escalating the issue.
• Ticket Management: Tech Hub Engineers are responsible for managing tickets throughout their lifecycle. This includes creating new tickets, updating existing tickets, and closing tickets when issues are resolved.
• Remote Support: Tech Hub Engineers must be able to provide remote support to end-users who are not in the same location as the technician. This can include using remote control tools to access end-users’ computers and troubleshoot issues.
• Knowledge Base Management: Tech Hub Engineers must be able to contribute to the knowledge base by documenting solutions to common issues. This helps to reduce the number of tickets that are escalated and provides a reference for other technicians who may encounter similar issues.
• Customer Service: Tech Hub Engineers must provide excellent customer service to end-users. This includes being patient, courteous, and professional at all times, even when dealing with difficult users.
• Documentation: Tech Hub Engineers must maintain accurate and up-to-date documentation of all processes, procedures, and troubleshooting steps. This information is used to train new technicians and ensure consistency in service delivery.
• Overall, Tech Hub Engineers are responsible for ensuring that end-users receive prompt and effective support for their IT-related issues.

The Junior ITSM Developer supports the delivery of the toolset development roadmap and assists with daily administration tasks to ensure the ITSM tool provides agile, automated, and user-friendly solutions to enhance service quality and efficiency for our customers.

In this role, you'll play a key part in maintaining a customer-centric approach, recognizing the significance of a streamlined ITSM toolset in gaining a competitive edge. Your contributions will help drive improvements in operational efficiency, leveraging your skills to support the platform's advancement.

Responsibilities and Duties

• Support analysis and enhancement of automated procedures.
• Aid in identifying areas for automation in ticket support processes.
• Assist in creating request templates and improving tool functionality.
• Support integration management with third-party tools.
• Help maintain Business Services and CI links.
• Assist in implementing solutions to improve Service Desk efficiency.
• Support workflow package implementation.
• Participate in reducing manual input for routine tasks.
• Assist in managing SSO integration.
• Support ITSM toolset integrity across instances.
• Aid in ServiceDesk Plus configuration and customization.
• Design, configure and develop forms and business rules.
• Monitor and analyze system performance and make suggestions for improvements.
• Creating and updating reports and dashboards based on business requirements.
• Participate in creation of Knowledge bases in terms of How To documents and User/Admin guides.
• Familiarity with ITSM processes and best practices.

Your tasks

• Serve as first point of contact for visitors and as reception for guests with focus on hospitality and operational excellence.
• Work alongside the Office Manager in providing entire office administration functions
• Monitor office supplies, place supply orders when necessary
• Monitor and log office expenses and costs
• Manage relationship with the external vendors, including timely payments
• Work with building management and service providers to ensure adequate maintenance of office premises and timely servicing and repair of all office equipment.
• Partner with HR and IT in onboarding and off-boarding process for new hires and exiting employees.
• Assist in organizing social engagements and team events
• Liaise with travel management companies to coordinate travel arrangements and hotel reservations for international trips of our staff and help with logistics for global management visitors
• Other ad hoc administrative duties as assigned

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced US Onboarding Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Onboard aides in using client app tool
• Make outgoing calls to aides to follow up on their click in for the day   
• Handle both inbound and outbound calls         
• Responds to SMS, communicates to aides via text

• At least 6 months BPO experience in a voice account
• Experience in recruitment/onboarding is a PLUS
• Excellent verbal and written English skills
• Attention to details is required
• Willing to work onsite in Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

Job Responsibilities

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

• Assist in the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).
• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function.
• Responsible for the consistent and successful delivery of agreed standard work.
• Assist in training and problem-solving workshops with senior managers & teams.

Job Responsibilities

• Diversity & Inclusion Aptitude
• Ability to work well with a variety of different individuals
• LEAN Transformation experience
• Operational and Analytical thinking
• Effective communication, listening and facilitation skills
• Insurance knowledge and strong business acumen
• Strong organizational skills with high level of attention to detail
• High Emotional Quotient and Professionalism

The Governance & Shared Services team is looking for a committed and competent Release & Governance manager to carry out activities related to release & governance.  You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

Your key tasks 

• Bitbucket governance and support, creation and management of release branches, including rebase/ reintegration
• Support for Release Upgrade of ACP (major and minor)
• Baseline preparation with implementation of kernel and param packages updates
• Project support for stream landscape definition
• Release planning support

The primary function of the Outlet Manager is to administer the successful planning, organization and co-ordination of all Mireio floor activities including exceptional Mireio service execution, labor forecasting and control (scheduling), leading a management and service team of colleagues, with a focus on guest, colleague, owner and brand awareness. The Outlet Manager will assure the success of all Mireio events while maintaining high service standards. Adherence to established policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals.  The Outlet Manager will lead a management and service team of colleagues to a common goal for the guest, colleague, owner and brand awareness. 

• Ensure quality guest service at all times, ensure hotel standards are adhered to. 

• Ensure all hotel standards are adhered to as outlined in the employee handbook. 

• Hold monthly communication meetings, plus daily pre, mid and post briefings with leaders and staff. 

• Make decisions that are in the best interest of our constituents – colleagues, guests, owners, and brand. 

• Follow details as required on printed information, convention resumes, event contracts as required.  

• Set the highest standards specific to grooming and overall professionalism. 

• Ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment. 

• Ensure all room set ups are accurate, timely and meet established standards. 

• Ensure maintenance of all equipment is maintained, through an ongoing deficiency program. 

• Meet clients for specific rooms and functions 

• To critically assess procedures, policies, and methods of operation and alter them where necessary 

• To ensure that all equipment, fixtures and furniture of the department are kept in good supply and in the best repair possible 

• Perform daily inspection of Mireio functions for readiness according to standards. 

• Responsible for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering. 

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards. 

• Supervision of tabletop presentation for meal service. 

• Handle guest complaints in the most diplomatic manner. 

• Ensure food quality and 100% customer satisfaction. 

• Complete menu knowledge of all Mireio options 

• Monitor speed of service and exercise quality control for both food and beverage. 

• Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.  

• Create promotions and recommend price adjustments based on market trends, quarterly competitive analysis and product sales mix.

• Responsible for the Mireio department’s capital improvement expenditures  

• To ensure the financial success of the department by monitoring productivity, revenues and costs. To proactively implement appropriate procedures or programs wherever necessary. 

• To ensure all financial reporting is maintained and accurate (billing, payroll, etc.) 

• To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures. 

• Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions. 

• Monitoring and controlling Micros system in appliance to guest checks and hotel reports  

• Develop and implement cost saving and profit enhancing measures 

• Understand both the restaurant’s and the hotel’s financial goals to achieve superior long-term financial returns to our shareholders 

You will be expected to:

• Oversee the day-to-day AP Operations activities.
• Manage the daily workload of the whole team.
• Supervise, direct, and review the work of the account payable staff, maintain the general ledgers and sub ledgers.
• Ensure agreed SLA & KPI are met.
• 2nd level of escalation for issues & concerns from all stakeholders.
• Prepare Qualitative AP Reports as needed.
• Perform operational review on a monthly basis
• Perform Performance Management.
• Support ad hoc requests/projects.
• Support all internal and external examiner/audit requests pertaining to Accounts Payable.
• Actively identify areas for improvements to raise effectiveness and efficiency.
• Creates a team environment of accountability and commitment.
• Administration of the AP staff leave, absences, Attendance & Overtime.

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to make things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

The Job                                                                     

The Project Management Leader will work closely with the Process Excellence Manager, undertaking a pivotal role in overseeing the execution of impactful initiatives and projects within the Finance department. This role demands hands-on management, leveraging expertise in both project management and change management.

• Create and execute project work plans by defining scope, resource allocation, key milestones, quality standards, risk assessment, and deliverables. Adapt plans as appropriate to meet changing needs and requirements effectively.
• Establish and maintain relationships with relevant stakeholders, internal and external resources, and providing regular project status updates.
• Ensure that all projects are delivered on time, within scope and within budget.
• Resolve and/or escalate issues promptly as needed.
• Set clear success metrics, effective follow-up measures, and diligently track progress.
• Support change initiatives and continuous improvements. Creating projects to deliver changes across global support finance.  

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.

• Manipulate data using Python or SQL Server; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply techniques such as decision trees and clustering.

• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

Position Type :

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Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Ensure that all inventory movements within the hotel are accounted for and are properly supported with appropriate documentation.
• Ensure the implementation of all cost control policies and procedures by all departments
• Ensure all goods received and delivered in and out of the hotel stores are properly documented and accounted for

• Responsible for preparation of various monthly reports required by Department Head
• Supervise and control subordinates to discharge their duties in an effective and efficient manner
• Daily review and posting of general cashier's report and back office collection
• Monthly preparation  and online filing of the business taxes of the Hotel on a timely manner 

As a Performance Incentive Analyst, you will play a crucial role in analyzing and optimizing incentive programs within the organization. Your primary responsibility will be to evaluate the effectiveness of existing incentive structures and propose enhancements to drive desired behaviors and outcomes. You will collaborate closely with various departments, including Human Resources, Finance, and Sales, to ensure that incentive programs align with business objectives while motivating employees to achieve peak performance.

Key Responsibilities:

• Conduct thorough analysis of performance data to assess the efficacy of incentive programs.
• Identify trends, patterns, and areas for improvement to enhance the impact of incentives on employee motivation and productivity.
• Collaborate with stakeholders to design and develop incentive programs tailored to different roles, departments, and organizational goals.
• Utilize financial modeling techniques to forecast the costs and potential returns of incentive programs.
• Maintain accurate and up-to-date records of incentive-related data, including performance metrics, payout calculations, and program guidelines. Implement robust data management processes to ensure data integrity and confidentiality.
• Communicate incentive program details, changes, and updates to relevant stakeholders across the organization.
• Monitor ongoing performance trends and evaluate the impact of incentive programs over time. Proactively identify deviations from expected outcomes and propose corrective actions as needed to optimize program effectiveness.
• Continuously seek opportunities to enhance the design and administration of incentive programs through feedback analysis, benchmarking, and best practice research.

• Bachelor's degree in Business Administration, Finance, Human Resources, or related field is a plus!
• Proven experience in incentive program management.
• Proficient in Google Workspace, specifically in Google Sheets.
• Excellent English communication and presentation abilities.
• Detail-oriented mindset with a focus on accuracy and quality in data management and analysis.
• Ability to collaborate effectively across cross-functional teams and influence stakeholders at all levels of the organization.
• Familiarity with incentive plan design principles, performance measurement methodologies, and regulatory compliance requirements.
• Willing to work in the Pacific Time (PST) schedule (8:00 AM - 4:00 PM PST). This is during the graveyard shift in Manila Time
• With own Laptop or Desktop (8GB RAM, core I5 above) with an internet connection of at least 10mbps.

Our team is looking for Back Office Associates and this could be you!
Apply now and be part of our Global Strategic team!
To know more about us, you may visit Global Strategic Recruitment Facebook page.

Location:

Vic Arcade Bldg., Ground Floor, Osmeña Avenue, Brgy. 1, Victorias City, Negros Occidental

Visit our website at www.GlobalStrategic.com

#GlobalStrategicPH
#DiscoverWhatMakesUsDifferent
#DiscoverInfinitePossibilities

• Should have completed at least two (2) years in college or a vocational/short course certificate
• Excellent English communication skills both oral and written
• Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet)
• Customer service oriented
• Fresh graduates are welcome to apply

Apply now as an Accounting Analyst and receive a P20,000* signing bonus when you get hired!

Interested in applying? You may send your resume to Careers@GlobalStrategic.com

Location:

Victorias Site

Vic Arcade Bldg., Ground Floor, Osmeña Avenue, Brgy. 1, Victorias City, Negros Occidental

To know more about us, visit our website at www.GlobalStrategic.com

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree, Finance/Accountancy/Banking or equivalent

• Must be familiar with Quickbooks

• Must be able to communicate in English fluently

• Must be able to multi-task and learn quickly

• Must have keen attention to details

• Must have strong analytical skills

• Experience is a plus but not required

Position Type :

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

In a Project Management – Professional Services role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of  projects from initiation through delivery.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Identifies needed resources for projects, defines and assigns major project roles.

• Creates project charters to identify project scope, critical success factors, risks, etc.

• Manages the project work plan and holds the team and project resources accountable to variances in budget and hours.

• Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level.

• Working with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Managing project risk and assisting with problem resolution.

• Serving as liaison between technical and non-technical teams.

• Other related duties as assigned.

What you will need:

• Overall 10 years of solid Project Management experience for Information Technology and/or Financial Services.

• Extensive knowledge of project management standards, processes, procedures and guidelines as well as various IT project methodologies and life cycles.

• Flexibility with the working arrangement. As this would be an end-to-end project manager role, we would require candidates to be open working across Asia Pacific with clients around this region.

• Advanced skills with project management software.

• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

Additional Bonus:

• Project Management experience for Reconciliation Systems Implementation projects is a big plus.

• Familiarity with FIS Data Integrity Manager (formerly IntelliMatch)

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.​

Key Responsibilities​

• Provide great customer experience.​
• Fold, hang, display, and merchandise garments to maximize selling opportunities.​
• Actively process, stock and replenish garments on the sales floor and in the stock room.​
• Open, unpack, and label merchandise with security tags.​
• Support customer purchases and returns in the register.​

​

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

• Location Specifics: National Capital Region, PH
• Specific Needs: Recruitment or sourcing experience within IT field; US or NA roles preferably
• Language Requirement: Native Language; English
• Position Setup: Hybrid (1-2 days in the office)
• Shift Schedule: Night shift (EST or CST)

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Position Type :

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application.

About the team:
The Global Asset Finance Client Experience (CX) team provides support to Asset Finance clients to assist them with the day to day management of the software.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience using the Endevor source management system.

• Experience in ZOS mainframe

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience in large-scale credit card processing systems, banking and financial systems is a plus

• Experience in Cobol and work-related technologies is a plus

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Position Type :

Type Of Hire :

Education Desired :

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Sells products and/or services and develops new account relationships.

• Solicits and maintains network of prospects.

• Initiates contact with prospective customers to sell targeted FIS products and/or services.

• Works as a member of a sales team to sell assigned products or services to identified key accounts.

• Demonstrates product knowledge including various solutions, markets and competitive intelligence.

• Prepares and presents proposals to clients utilizing FIS resources and tools.

• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.

• Assists in the development of sales plans and strategies.

• Meets sales goals and objectives.

• Other related duties assigned as needed.

What you bring

• Strong experience in Sales

• Strong experience in selling Software Sales/ Application Sales

• Strong experience selling to Banks/ Financial services Industry.

• Good understanding of Lending or Credit domain

What we offer you:

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tolls, resources and opportunities

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Tax Compliance Specialist is responsible for carrying out a range of tax and compliance functions, meticulously adhering to government regulations and aligning with company policies and procedures. The primary objective of these activities is to guarantee the timely completion of tasks related to taxation and compliance matters. This role involves a thorough understanding of applicable regulations, attention to detail, and a commitment to upholding organizational policies, all aimed at ensuring that tax-related responsibilities are executed efficiently and in compliance with the established timelines.

A. LOCAL AND NATIONAL TAX APPLICATION AND PAYMENTS

• Prepare and ensure the timely filing and e-payment of BIR Returns.
• Prepare the sales allocation for business permit renewals. This involves conducting a reconciliation of declared sales with sales recorded in the company's books.
• Review the computation of Local Business Tax due.
• Prepare, review, and file advance VAT on milling wheat.
• Prepare and file applications for BIR Permits, including, but not limited to, authority to print and permit to use loose-leaf, certificate of deductibility for obsolete inventories and others
• File applications for Branch Registration and Information Update (e.g., new line of business or change of business address).

B. TAX AUDIT

• Provide audit requirements, schedules, and reconciliations requested by the BIR or Local Tax Authority.
• Maintain close coordination with assessors to ensure the closure of the audit.
• Prepare replies to Letter Notices. 
• Provide requirements, schedules, and reconciliations for regular internal tax reviews. Coordinate with auditors and ensure compliance with their recommendations for procedural improvements.

C. PROCESSES AND IMPROVEMENTS

• In the case of innovative projects, communicate with the BIR, LGUs, and other relevant government agencies in coordination with the AEV TACS Team.
• Research and analyze local and national tax laws applicable to the company’s business nature.
• Regularly update on memoranda and issuances issued by the BIR for new Tax Rules and Regulations. Conduct a study on the impact/applicability of new issuances to the company.
• Prepare guidelines for compliance with Tax Rules and Regulations.
• Evaluate and assess tax issues.
• Assist in strategizing and planning for tax savings for the company.
• Secure opinions of AEV TACS and provide feedback on tax queries from other departments/partners.
• Continuously update learnings by attending seminars or conventions pertaining to tax updates and other self-development training.
• Provide tax awareness through tax cascades. D. Other Tasks:
• In Charge of safekeeping of BIR documents and uploading of returns and reports in the Storage and Retention System
• Performs other tasks as may be assigned by the team leader.

• What you will be doing:
• Ensure knowledge of all current rate offer for the Raffles & Fairmont Makati
• Ensure prompt and courteous service is extended to both internal and external customers
• Processes all reservations, booking, changes and cancellations on Opera in a timely manner
• Implements revenue management strategies through upselling