Total 2,506 Others/Any job vacancies in manila

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.

Responsibilities:

• Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
• Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
• Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
• Maintain and update the spreadsheet to reflect appropriate changes.
• Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
• Conduct research and analysis to resolve inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
• Action failed delivery notifications and any customer requests made in response to EID invoice emails

Your Responsibilities 

As a Junior ESG Research Analyst, you will play a crucial role in supporting RepRisk's growth and global reach by analyzing and entering risk incidents from various media into the RepRisk ESG Risk Platform and helping maintain a database of media sources. RepRisk facilitates the identification and assessment of environmental, social and corporate governance issues which may present financial, reputational and ethical risks. It is used by investment professionals, financial institutions, supply chain managers, multinational corporations and compliance managers. The RepRisk ESG Risk Platform plays an integral role in increasing transparency and ensuring compliance with internal and international standards, thereby helping reduce risk exposure. 

• Identifying and assessing risk incidents related to environmental, social and corporate governance issues 
• Entering newly criticized companies, projects, etc. into the RepRisk® database 
• Evaluating the incident according to our proprietary methodology 
• Entering media sources and maintaining the source database by gathering complete and accurate information. 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).  
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
• Collaborates with colleagues and different departments to resolve complex issues  
• Maintains accurate records on customer interactions, transaction, feedback, etc.  

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

OTX Project Activity Coordination:

• Assist in the planning, execution, and tracking of OTX activities, including completion of documents for internal approval and monitoring of activity milestones.
• Processes accreditation of vendors and hotels to be utilized in OTX activities and in coordination with Sales and Administration Assistant for proper maintenance.
• Manage travel arrangements (flights, transfers, and hotel accommodations) for target customers.
• Coordinate with distributor, vendors and marketing teams to ensure timely execution of OTX projects.
• Monitor and report on the progress and effectiveness of OTX campaigns.

Administrative Support:

• Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records.
• Manage communications with external partners, including vendors and healthcare professionals.
• Prepare service agreements and sponsorship contracts of HCPs to be duly signed by nominated signatories within prescribed timelines.
• Prepare payment requests for all OTX related activities, e.g. payment for services, billing statements from vendors, with attached supporting documents to be provided by the KAM and to be submitted to Finance within the prescribed timelines.
• Ad hoc logistics support during OTX activities and meetings as needed.
• Monitors consumption reports and expenses related to OTX activities against budget.
• Assist in the preparation and distribution of marketing materials, brochures, and samples.

Data Management:

• Maintain accurate records of OTX activities, including contact lists, distribution logs, and feedback from HCPs.
• Support data entry and management of customer relationship management (CRM) systems related to OTX activities for liquidation purposes.

Compliance and Document Management:

• Ensure all OTX activities comply with regulatory requirements and company policies.
• Prepare and maintain documentation related to OTX campaigns, including contracts, invoices, and expense reports.
• Receive and route documents to their recipients.
• Communicate with all concerned parties reports on document monitoring.
• Safekeep and monitor contracts related to OTX activities, such as service agreements of HCPs and contracts from vendors, etc.

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position:   Paralegal Assistant
Working Hours:   Full-Time Mon - Fri 9:00 am - 5:30 pm EST
Salary:   $900 - 1000 (depending on the client’s final offer)

About the Role:

We are seeking a detail-oriented and proactive Paralegal Virtual Assistant to join our team. As a Paralegal Virtual Assistant, you will provide critical administrative support to our legal department remotely. Your responsibilities will include managing correspondence, maintaining legal documents, conducting research, and assisting with case preparation. This is an excellent opportunity for someone who is organized, self-motivated, and interested in gaining hands-on experience in the legal field.

Key Responsibilities:

• Manage and organize legal documents, ensuring they are properly filed and easily accessible.
• Conduct thorough legal research and prepare summaries for attorneys.
• Assist with the preparation of legal documents, including drafting and reviewing contracts, agreements, and other legal forms.
• Prepare correspondence and memos, both internal and external, ensuring accuracy and adherence to legal standards.
• Schedule and coordinate client meetings, court appearances, and other legal events.
• Data-Entry, Excel logs, update, and maintain client records, ensuring confidentiality and data integrity.
• Assist in preparing trial materials, including exhibits, witness lists, and trial binders.
• Handles calls and responds to inquiries 

• Has at least 1-3 years of proven experience as a Paralegal or Legal Assistant.
• Proficient in Microsoft Office Suite and other relevant software.
• Has a Bachelor's degree
• Strong knowledge of legal terminology and procedures.
• Proficient in using legal research databases and software.
• Excellent written and verbal Communication skills.
• Highly organized with strong attention to detail.
• Ability to take initiative and work independently.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring :

• Minimum of 8 years’ experience required.

• Experience on most of these types of projects but focus should be on 1-4.

1. SDWAN

2. Migration Network Hardware Refresh

3. Network Application (Upgrade, Integration, Deployment)

4. Voice: Cisco / 8x8 Cloud Calling 

5. Infrastructure / Network  (Deployment, Consolidation, Refresh)

6. Voice: Cisco / 8x8 Cloud Calling

7. CoS

8. Managed Security Services

9. Cloud Migration

10. CITRIX

Nice to have skills/tools/experience/certification : 

1. Project Management Certification (Prince2, SAFE, PMP, Etc.)

2. PM Tools experience

3. JIRA

4. Planview

5. SNOW

6. Microsoft Project

7. Microsoft office tools

•Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the team handling your application.

About the job:
Role: Executive Assistant
Work schedule: Full Time | 40 hours per week | 9 AM to 5 PM Eastern Time (can be flexible)
Salary Range: US$ 1,300 - US$ 1,500.00 per month (Dependent on your skills and experience)

About the Role:

As an Executive Assistant, you will play an integral to the smooth operation of the executive team, starting with onboarding and training to familiarize themselves with company processes and tools. They will also manage executive calendars, arrange travel plans, and assist with operational support, ensuring a seamless workflow. This position offers a unique opportunity to work closely with a talented team on a mission to transform lives through innovative AI-driven cell therapy solutions.

Duties and Responsibilities:

• Scheduling/Time Management: Managing complex calendars for the CEO and five other founders, scheduling meetings, and setting timely reminders.
• Travel Management: Arranging domestic and international travel, including flight reservations, hotel accommodations, and other transportation needs.
• Administrative Tasks: Managing logistics for events, including internal team on-site, company events, and conferences.
• Operational Support: Assisting with ad-hoc projects, research, and analysis, such as expense tracking, invoice processing, and other administrative tasks as required.

• Has proven experience working as an Executive Assistant supporting C-level executives in a tech start-up / early stage company or supporting executives from a large corporation
• Is proficient in the following tools: Gmail, Slack, WhatsApp, Notion, Google Calendar, Clockwise, DocuSign, Microsoft Office (MSFT), Brex & Notion
• Self-motivated & Proactive: Works independently with minimal supervision, takes initiative, and finds creative solutions.
• Calm Under Pressure: Maintains composure in a fast-paced environment with changing priorities.
• Time Management & Multitasking: Excellent at managing time and handling multiple tasks efficiently.
• Detail-Oriented & Organized: Meticulous and highly organized in all aspects of work.
• Effective Communicator & Tech-Savvy: communicates clearly with team members and clients; comfortable with learning and using new software tools.

• Fully Remote Role
• HMO coverage on your 30th day
• Avenues for career progression and development, potential to advance into leadership roles
• Fast-paced, exposure to the talented team working on the impactful mission

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is responsible for improving and growing our business by establishing and developing relationships with customers, suppliers, and other partners. In addition, the role involves promoting and supporting inbound and outbound calling activities for "Preview Channel" campaigns at the Call Centre. Reporting to the Group Director of Marketing - Strategy and Thailand Operations, the Business Development Manager will drive maximum return from partnership campaigns and coordinate activities among multiple internal and external teams. The individual should possess the following skills:

Key Responsibilities:

• Partnership Management Skills:
• Acquire and develop new partners and manage existing partnerships.
• Deliver a superior B2B relationship experience with a long-term strategic focus.
• Communication Skills:
• Communicate effectively with clients of diverse backgrounds and educational levels.
• Demonstrate excellent written and verbal communication skills.
• Analysis data analysis to

Organizational Skills:

• Manage multiple clients, on-site and off-site meetings, and deadlines.
• Keep client proposals and tasks on track by demonstrating strong organizational skills.
• Time Management Skills:
  • Prioritize tasks and manage a calendar effectively.
  • Adjust schedules as needed to meet objectives.
  • Technical and Computer Skills:
  • Utilize Sales Force (SF) to track leads, client calls, and sales cycle progress.
  • Possess basic technical and computer skills.
  •  
• Self-Motivation:
  • Be goal-oriented and commission-driven, striving for personal success.

Work Ethics:

Demonstrate good work ethics and maintain a positive attitude towards team members and senior leadership.

#LI-LK1

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

We are in search of an exceptional Talent Acquisition Specialist to be a valuable addition to our dynamic HR team. Are you the enthusiastic individual we are looking for?

Responsibilities:

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Philippines

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Hybrid

Join a visionary founder behind five groundbreaking digital product businesses in the last 14 years, now leading a new venture experiencing meteoric growth of over 20% monthly. As a Customer Service Manager, you'll elevate our customer service operations across multiple platforms, manage a dynamic team, and contribute to our long-term goal of expanding support teams for additional products. Embrace the opportunity to work remotely, grow within the company, and be part of a team that values innovation and excellence. Apply now to be part of this exciting journey!

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Responsibilities:

- Team Management: Oversee and manage a team of 8-10 customer service agents, providing guidance, support, and performance evaluations.

- Platform Management: Handle customer interactions across multiple platforms, utilizing FreshDesk for email support and managing support tasks on specific platforms.

- Hiring & Training: Hire, train, and onboard additional customer service agents as the company grows.

- System Leadership: Maintain and enhance the customer service system, ensuring processes are followed and leading the team to meet KPIs.

- Problem Solving: Identify root causes of customer issues and implement solutions to improve customer satisfaction.

- Availability: Ensure the team is available full-time, providing support during designated days and hours.

- Support Type: Currently, support is only through email, with the possibility of adding phone support in the future as a goal for the manager.

- Growth and Long-Term Goal: Build more support teams for additional products as the company expands.

Requirements:

- Proven experience in a customer service management role within the DTC industry.

- Strong leadership and team management skills.

- Excellent problem-solving abilities and a proactive approach to identifying and resolving issues.

- Familiarity with customer service platforms such as CheckoutChamp, Clickbank, Digistore, and FreshDesk.

- Ability to work independently and take initiative.

- Excellent communication skills, both written and verbal.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
• We offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
• We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications. Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

____________________________________________________________________________

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

Work Location: Manila, PH
Work Arrangement: 100% Remote
Work Schedule: Morning shift but very flexible.
Specific requirements: Engineering recruitment background is a plus, coming from an RPO setup or an Internal TA is a huge plus!
 

Responsibilities:   

• Finding Candidates:  - Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.
• Engaging Candidates: - Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).
• Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.
• Service Excellence: - Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Sales Project Manager
Work schedule: Full Time | 40 hours per week | Eastern & Central Time
Salary Range: up to US $1,600 per month (Dependent on your skills and experience)

Role Overview:
The role is primarily focused on driving sales within the US-tech market, with additional responsibilities in project management. The ideal candidate will manage the full sales cycle, from prospecting to closing, while also supporting operational and project-based initiatives.

Duties and Responsibilities:

• Sales (90%):
• Manage the end-to-end sales process, including prospecting, cold calling, cold emailing, and nurturing leads through the sales funnel.
• Focus on generating and closing opportunities within the US-tech market.
• Project Management (10%):
• Oversee the implementation and iteration of new initiatives and Standard Operating Procedures (SOPs).
• Manage various operational tasks, including responsibility for the 24/7 chat feature and ensuring its smooth operation.

Immediate Tasks (Week 1):

• Participate in introductory meetings with key stakeholders to establish relationships and align on priorities.
• Begin prospecting new clients, with an emphasis on the US-tech and Latin American (LatAm) markets.
• Take over management of ongoing projects, including overseeing the chat feature and identifying areas for operational improvement.
• Execute cold calls and emails to engage potential clients.
• Join an initial sales call to align on goals and build rapport.

• 3-5 years of sales experience, ideally in the US-tech market, with a strong ability to build and maintain client relationships.
• Strong project management skills, with experience using tools like Atlas, Slack, and HubSpot; familiarity with other project management tools is a plus.
• Experience selling to law or property management firms is highly advantageous.
• Adaptable to dynamic work environments, eager to grow, and open to feedback.
• Demonstrates ambition, curiosity, and a strong work ethic
• Proactive, self-driven, and comfortable taking ownership of tasks to achieve results, especially in commission-based environments.

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement

About Pearl:

At Pearl, we pride ourselves on cultivating top-tier talent and redefining overseas hiring. Through our rigorous qualification program and exclusive upskilling opportunities, we empower our candidates to thrive in high-profile roles. Join us as we revolutionize the tech industry and connect exceptional individuals with top-notch companies globally. Are you ready for an extraordinary experience?

Role: Telemedicine Patient Coordinator

Work Schedule: Full Time | 40 hours per week | Eastern Time and Mountain Time

Type of Contract: Independent contractor

Salary Range: up to 1600 USD per month (depending on skills and expertise)

About the Role:
The Telemedicine Patient Coordinator will play a vital role in providing exceptional support to patients utilizing our client's telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you
will contribute to building lasting relationships and driving continuous improvement within our organization.

Duties and Responsibilities:

• Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
• Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation.
• Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.
• Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
• Collaborate with cross-functional teams to drive changes that enhance the patient experience and address customer concerns.
• Provide regular updates to patients until the issue is resolved, ensuring they are well informed throughout the process.
• Act as an advocate for the patients, understanding and fighting for their needs within the organization.
• Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
• Escalate issues to higher-level support when necessary to ensure timely resolution.

• Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
• Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
• Proven ability to handle challenging situations with patience and professionalism.
• Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
• Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
• Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous improvement and learning

Are you ready to take your career to the next level and make a real impact? At Neo Group, we’re not just developing apps—we’re revolutionizing the mobile experience. We’re on a mission to transform the iGaming industry, setting new standards of profitability and engagement with every project we undertake. But what truly drives our success? It’s talented individuals like you.

We’re searching for a Senior Developer to join our team of innovators. If you’re passionate about cutting-edge technology and eager to play a pivotal role in redefining mobile gaming on a global scale, Neo Group is the place for you. Come aboard and help us create exceptional mobile experiences that captivate users worldwide.

As a Senior Developer at Neo Group, you will be a key player in designing and developing top-tier Android applications. With over 5 years of experience in Android development, you’ll bring your expertise in Java and Kotlin to the table, driving innovation and excellence in every project. Your deep understanding of Dependency Injection, Gradle optimizations, and testing tools will be critical as we build and refine our products.

Key Responsibilities:

• Develop, test, and maintain high-quality Android applications using Java and Kotlin.
• Implement and manage Dependency Injection techniques using libraries such as Hilt or Koin.
• Optimize app builds with various Gradle configurations for performance and efficiency.
• Collaborate with the team to ensure robust code quality by utilizing various testing tools.
• Utilize Git for version control, ensuring seamless collaboration with other developers.
• Participate in code reviews and contribute to continuous improvement of our development processes.
• Work closely with cross-functional teams to understand requirements and deliver exceptional user experiences.

• 5+ years of professional experience as an Android Developer.
• Strong proficiency in Java and Kotlin programming languages.
• In-depth knowledge and practical experience with Dependency Injection (Hilt, Koin).
• Solid experience in optimizing Android app builds using Gradle.
• Familiarity with Android testing frameworks and tools.
• Proficient in using Git for version control.
• Fluent in English, with strong communication skills.
• Experience with Jetpack Compose UI library.
• Familiarity with GraphQL for querying APIs.
• Hands-on experience working with complex user interactions, such as real-time data streaming (WebSockets, video/audio streaming).

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Active Pooling

About the Role:

We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.

If your application aligns with a suitable role, our recruitment team will contact you promptly. Please note that this does not guarantee immediate employment or contact. We only consider applications from Philippine citizens currently residing in the Philippines.

If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!

We are excited about the possibility of working with you and look forward to the expertise you can bring to our projects.

Insight Timer is the world's largest conscious community of 27 million people from 120 countries speaking over 50 languages. More time is spent on Insight Timer than all other meditation apps combined. We publish the largest free library of wellbeing content on earth with over 250,000 guided meditations and music tracks from 20,000 teachers and contributors.

Our mission is to improve the wellbeing of millions through meditation and mindfulness. This is an opportunity to become an integral part of our purpose driven team.

The QA Representative is responsible for reviewing and publishing content on our platform. This full-time role involves ensuring the content meets high-quality standards and follows the company's guidelines. The successful candidate will be part of the Publishing Team and will report to the Onboarding and Publishing Lead.

To succeed in this role, the QA Representative should possess strong communication and organizational skills, be able to work autonomously with a proactive, flexible, resilient approach, and ideally, have a sound knowledge of well-being, mental health, and meditation practices. Please note, that this is a hybrid position. We have a team based in Manila who catch up regularly so ideally you will also live in the area.

Responsibilities

The QA Representative will work closely with other Publishing QA Representatives, our Onboarding Publishing Lead and the Teacher Support Team when needed.

This role is important to ensure Insight Timer has great quality and relevant content published and featured at all times.

• Review and publish content in a timely manner, according to the company’s goals.
• Work closely with the Publishing Team to ensure we are continually and efficiently loading new and relevant content onto our platform.
• Ensure the quality of content remains at a high level: relevant topics, quality audio, well-written copy, beautiful imagery etc., and follows Insight Timer’s content guidelines and requirements.
• Review and approve new teachers who meet content guidelines.
• Effectively communicate with teachers to provide feedback on their content and guide improvements in their offerings.
• Ensuring our feature lists are constantly updated and showing high quality and relevant content from a diverse range of teachers.

• You are expected to work 40 hours per week from 7am to 4pm (flexible options available)
• Confidence with tools and software: Google Suite, Slack, Freshdesk
• Strong spoken and written English
• You are process driven and have a proactive, flexible, and resilient approach to changing priorities
• Have experience working remotely and autonomously
• Well organised, with strong attention to detail
• Experience reviewing and editing content (photography, text, and audio) is a bonus
• Comfortable having weekly 1:1’s, and team meetings
• Work to deadlines. Your progress will be measured through quarterly KPI’s and publishing quotas
• Knowledgeable or interested in well-being, mental health and meditation practices
• Reliable access to high-speed internet working remotely

You'll be able to share in our success through a generous employee options plan.

We have dedicated learning and development budgets to support your growth, as well as a competitive benefits plan.

We're remote first, with no central office location. We dial in from all over the world, and it's important that our team is just as diverse as our community of users, customers and teachers. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Even if you don't think you quite meet all of the skills listed or tick all the boxes, we'd still love to hear from you!

Are you ready to take your career to the next level and make a real impact? At Neo Group, we’re not just developing apps—we’re revolutionizing the mobile experience. We’re on a mission to transform the iGaming industry, setting new standards of profitability and engagement with every project we undertake. But what truly drives our success? It’s talented individuals like you.

We’re searching for a Senior Developer to join our team of innovators. If you’re passionate about cutting-edge technology and eager to play a pivotal role in redefining mobile gaming on a global scale, Neo Group is the place for you. Come aboard and help us create exceptional mobile experiences that captivate users worldwide.

As a Senior Developer at Neo Group, you will be a key player in designing and developing top-tier Android applications. With over 5 years of experience in Android development, you’ll bring your expertise in Java and Kotlin to the table, driving innovation and excellence in every project. Your deep understanding of Dependency Injection, Gradle optimizations, and testing tools will be critical as we build and refine our products.

Key Responsibilities:

• Develop, test, and maintain high-quality Android applications using Java and Kotlin.
• Implement and manage Dependency Injection techniques using libraries such as Hilt or Koin.
• Optimize app builds with various Gradle configurations for performance and efficiency.
• Collaborate with the team to ensure robust code quality by utilizing various testing tools.
• Utilize Git for version control, ensuring seamless collaboration with other developers.
• Participate in code reviews and contribute to continuous improvement of our development processes.
• Work closely with cross-functional teams to understand requirements and deliver exceptional user experiences.

• 3+ years as an Android Developer (Java, Kotlin)
• Understanding of Dependency Injection libraries (Hilt, Koin)
• Familiarity with various testing tools
• Understanding of code versioning tools such as Git
• Fluent English
• Preferred Qualifications
• Experience with Jetpack Compose UI library
• Experience with GraphQL

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

Work Location: Mandaluyong, NCR, Philippines
Work Arrangement: Hybrid
Work Schedule: 3rd shift M-F 8AM-5PM EST
Specific requirements: Healthcare Sourcing and Recruitment experience

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use a script for Onboarding, Check-in, and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with the Talent Experience Team to drive service in supporting accounts.
• Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

The Global Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Data clean of current cases within Customer Relationship Management Tool to ensure accurate data in dashboards and reports
• Create weekly technology status reports for the AGS Technology Analysts when required
• Create, update and maintain all AGS Technology Operations support documentation
• Regular review of solutions rejected by PMO to ensure relevant QRG’s are created and catalogued
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:
Role: Client Care Specialist
Work schedule: Full Time | 40 hours per week | Eastern Time
Salary Range: up to US $1,500 per month (Dependent on your skills and experience)

Your Goal:
Your goal is “simple”: make our customers so happy they stick around and keep buying from us. You'll lean into customer interactions—phone calls, Zoom calls, text, emails, social media—to help our customers succeed with our product. You'll also use the scientific method, data, feedback, supplemented with creativity and intuition to figure out what makes our customers tick, and what ticks them off. You’ll basically live and breathe reducing churn and inspiring loyalty from our existing customers and getting them to tell their friends how FODZYME changed their lives!

Help Out Our Customers:

• Start at the role by answer support tickets, phone calls, and text messages from customers, existing and prospective, to understand their needs. You'll need to genuinely enjoy helping out and even socializing with customers or this role is not for you and you will burn out/fail to succeed.
• Start at the role by answer support tickets, phone calls, and text messages from customers, existing and prospective, to understand their needs.
• Measure how impactful different types of customer support touch points are on customer acquisition, retention, satisfaction, etc.
• Using (experimental) data and insights, revamp our customer support infrastructure (asking questions like “does offering X help or responding to Y kind of messages actually make a difference for our company?” → “how much time per week does it take and is it enough to warrant a new hire to delegate this too so I can focus on more important things as Head of CX?” → “is a human strictly necessary to make that kind of difference?” → “if not, does an automatized alternative make the cut?”, just a series of examples)
• Hire, train, and manage customer support if and as needed.
  

Get the Lowdown:

• Understand our customers inside out by talking to them, watching existing user interview recordings (and conducting new ones), and analyzing survey data and feedback.
• Must not stop at just face-value but dig deeper into the issue, perhaps into areas even the customers themselves are not aware.
• Spot what we’re doing right and what we need to work on for maximum impact on retention, loyalty, and satisfaction.
  

Make Things Happen:

• Redesign the post-purchase experience to maximize success with the product and keep customers coming back.
• Sort out issues and optimize processes to make dealing with us smooth and easy.
  

Map Out the System and Hack It:

• Plot out the customer (post-purchase) journey and know the numbers at each critical point. Prioritize what changes will make the biggest difference. Sleuth around to see if there's a "Magic Moment” to amplify the likelihood of long-term retention.
• Test out your ideas and go with what works. Methodically find and pull on the levers that impact repurchase, positive word-of-mouth and referral potential. Similarly, find the points of friction and minimize them.

Report Back:

• Keep everyone in the loop about your findings and insights, quantitative and qualitative, and suggest improvements to teammates in other departments that contribute to customer happiness.
• Regularly report to leadership on real metrics (not “vanity metrics”), feedback trends, and the progress and impact of implemented initiatives.
  

Immediate tasks anticipated for the candidate to fully own on week 1:

• Deep dive on user interview recordings
• Take over customer support (support tickets, text, phone)

• Minimum 2 years of experience in Customer Support, Customer Experience, or a related field, with a passion for helping people.
• Preferred background in biosciences, food technology, or data sciences, with client-facing experience being a plus
• Proficient in tools such as Intercom (migrating to Gorgias + Klaviyo), Slack, Zoom, Notion, Grain, Loom, Survicate, Formsort, Shopify, Skio, and PostHog for customer interactions, funnel analysis, and user journey tracking
• Strong proficiency in Excel and no-code tools; technical or data science skills are a plus but not required.
• Independent, self-motivated worker comfortable with asynchronous communication and long-term commitment, working US hours.
• Data-driven and analytical, with a practical, scientific approach to problem-solving

• Fully remote forever–work from anywhere!
• Competitive net salary with opportunity to be paid above median market rate.
• Invaluable access to a network of global industry leaders, paving the way for rapid career growth.
• Mentorship opportunities
• Access to learning and development resources for continuous growth and improvement