Total 6,330 Others/Any job vacancies

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

• Work Location: Manila, PH
• Work Arrangement: Hybrid
• Work Schedule: Night Shift
• Specific requirements: 3yrs of Sourcing background with healthcare industry

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

The Senior Talent Consultant provides strategic talent sourcing solutions to Cielo’s sourcing teams and hiring teams in client organizations. They collaborate closely with senior leadership and HR teams to understand business objectives and hiring plans, and they design comprehensive talent attraction strategies. Their expertise lies in leveraging industry insights and best practices to create a competitive advantage in acquiring the right talent to support growth and success.

Location: Manila, PH
Language Requirement: English
Specific need/s: Sourcing background at least 5yrs with Healthcare industry scope
Work arrangement: Hybrid. Based in Manila, PH only
Shift schedule: 3rd shift

Duties and Responsibilities:

• Collaborating with senior leadership and HR teams to understand the client’s workforce needs and developing strategic talent attraction plans aligned with those business objectives.
• Collaborates with recruiters and hiring leaders to oversee recruitment processes, including job profiling, candidate sourcing, assessment, and selection, while ensuring a positive candidate experience throughout.
• Promoting the employer brand to attract top talent, showcasing the organization as an employer of choice on the market.
• Conducting in-depth market research to understand talent trends, industry benchmarks and best practices, providing valuable insight to recruiters, sourcers and hiring teams to improve recruitment strategies.
• Building and maintaining a pipeline of potential candidates for critical and high-demand positions, ensuring a continuous supply of qualified talent.
• Screening candidates via effective interview and selection methods, including competency-based questions and assessment tools.
• Championing diversity and inclusion efforts by promoting inclusive hiring practices and ensuring diverse candidate slates.
• Utilizing data analytics and sourcing metrics to evaluate the effectiveness of talent attraction strategies and make data-driven decisions for process improvement.
• Managing relationships with external recruitment agencies, job boards, and other vendors, as well as liaising with hiring managers and other stakeholders to ensure smooth sourcing operations.
• Ensuring compliance with relevant labour laws, industry regulations and data privacy regulations throughout own and team recruitment processes.
• Representing the client’s organization at networking events, job fairs, and industry conferences to expand the talent network and promote the employer brand.
• Staying updated with emerging trends, technologies, and best practices in talent attraction to continually enhance sourcing solutions.
• Acting as a Subject Matter Expert (SME) and supporting the Delivery Lead with daily coaching and direction to the team they are a part of, including leading team huddles to ensure information is shared appropriately.
• Acting as the first line of escalation to ensure appropriate levels of sourcing leadership are informed and involved in the solutioning.
• Assisting the Delivery Lead in onboarding and training new team members.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

The Sr. Financial Accountant will be the key figure responsible for the financial operations of our client’s e-commerce businesses. This role requires expertise in managing the finances of similar 7-8-figure e-commerce companies and familiarity with e-commerce platforms and financial tools. The ideal candidate will ensure accurate financial reporting, and compliance with UK and USA financial regulations, and provide valuable insights through detailed financial analysis.

Key Responsibilities:

• Perform weekly bookkeeping duties.
• Prepare monthly management account reports, detailing metrics such as gross profit, net profit, MER, LTV, and New Vs Repeat Purchases.
• Conduct revenue forecasting per product line.
• Liaise with UK and USA accounts to ensure timely filing of all required documents.
• Perform monthly checks and balances to maintain accurate accounting records.
• Manage UK filing requirements, including confirmation statements, VAT, and end-of-year tax returns.
• Manage USA filing requirements, including state income and sales tax filings, and federal tax returns.
   

Reporting Line

§  This position reports to the respective section’s Operations Executives and/or Junior Operations Executives.

Primary Responsibilities

§  Performs analyses and reports test results according to SGS Global policies and procedures, regulatory requirements, and various management system standards such as ISO 9000, ISO 14001, ISO 45001, and ISO/IEC 17025. 

§  Assists in troubleshooting technical-related problems and coaching lab analysts I and lab aides.

Specific Responsibilities

§  Performs sampling, testing and analyses in accordance with the procedures.

§  Performs verification of prepared reagents and solutions.

§  Prepares and updates reports related to the analyses performed.

§  Operates and maintains equipment used in performing analyses.

§  Signs worksheets and other forms as required by procedures.

§  Assists JOE in checking, evaluating, reporting, signing, and sending of results of analysis.

§  Coaches lab analysts I and lab aides on the performance of test, analyses, and sample preparation.

§  Conducts troubleshooting of technical-related problems and suggests alternative solutions.

• Conducts monthly inventory and updates inventory records.
• Assists in the review and checking of all monitoring records.
• Archives quality and technical records and updates job files in records identifier library monthly.
• Performs specific laboratory procedures for method modification, verification, and validation.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Integrated Management System.

• Operates to the highest standards of ethics, in accordance with the SGS Code of Integrity.

§  Performs other related duties as may be assigned either in contribution to departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

o   Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE

o   Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace

o   Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements

o   Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements

o   Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior

o   Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines

o   Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators

o   Actively participates in incident investigations and risk assessments as deemed necessary by SGS management

o   Fulfills the requirements needed in the success of the QHSEE Management System

o   Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Profile

• Registered chemist (BS Chemistry, BS Biochemistry, BS Agrichemistry)

Required Skills

Experience/Technical Knowledge

§  Minimum 2 years’ experience as laboratory analyst

§  Core (Integrity, Work Standard, Customer Service Orientation, Communication), Professional/Technical Knowledge, Functional (Organization skill, Analysis/Problem Assessment, Attention to Details/ Quality orientation, and Judgment/ Problem-solving).

Language

§  Fluent in English (both written and verbal)

As a Senior Finance Supervisor, will act as the focal person of all POS and inventory concerns in his area and manage the day-to-day activities of the region
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sales and active review with customer to ensure accuracy of claimed rebates.
• Provide support and training to customers regarding the sales data and inventory report process.
• Validates deduction against claims.
• Analyze distributor disputes in line with POS and inventory variances.
• Work with IT and support team for EDI onboarding and validation
• Participate in Model N UAT testing
• Prepare necessary activities; reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail.
• Ensure targets, measurements and service levels are met.

As a Senior Finance Supervisor, will act as the focal person of all POS and inventory concerns in his area and manage the day-to-day activities of the region
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sales and active review with customer to ensure accuracy of claimed rebates.
• Provide support and training to customers regarding the sales data and inventory report process.
• Validates deduction against claims.
• Analyze distributor disputes in line with POS and inventory variances.
• Work with IT and support team for EDI onboarding and validation
• Participate in Model N UAT testing
• Prepare necessary activities; reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail.
• Ensure targets, measurements and service levels are met.

As a Senior Finance Supervisor, will act as the focal person of all POS and inventory concerns in his area and manage the day-to-day activities of the region
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sales and active review with customer to ensure accuracy of claimed rebates.
• Provide support and training to customers regarding the sales data and inventory report process.
• Validates deduction against claims.
• Analyze distributor disputes in line with POS and inventory variances.
• Work with IT and support team for EDI onboarding and validation
• Participate in Model N UAT testing
• Prepare necessary activities; reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail.
• Ensure targets, measurements and service levels are met.

Responsibilities

• Assures all vendor-related masterdata are aligned with onboarding documents and post-live updates.

• Use SQL to pull, build, and model vendor-related data to be able to streamline vendor payment processes and effectively implement business contracts.

• Build and optimize dashboards, and tools, and automate infrastructure that provide insights to vendor performance and business trends.

• Assists Finance Business Process Team in resolving payments or billing disputes caused by incorrect vendor data.

• Serves as business analyst for foodpanda wide project initiatives and implementations.

Requirements

• Desire to create an impact, in joining a fast-growing organization while working with an agile team

• Demonstrate the ability to understand situations, identify and analyze persisting problems and collaborate with team members in creating solutions.

• Graduate of a degree in Business, Information Systems, Industrial Engineering, or equivalent

• Knowledgeable in SQL and/or Data Visualization Tools is a plus but not required.

• Proficiency in using microsoft office and google suites as analytics tools is a plus but not required

• Open for recent graduates. 

The Position

Arch has an opportunity for a motivated professional to make a difference. We are seeking a Senior Internal Auditor who will gain hands-on experience with business and technology processes, risks, and controls. You will build direct relationships with key technology, business, and audit leaders in order to prepare risk assessments, identify audit opportunities, and conduct effective audits & advisory projects. The Senior Internal Auditor will also have the opportunity to lead aspects of Internal Audit projects. This position offers the opportunity to be a leader now and grow through demonstrated performance.

• Serve as a team member on Audit/Advisory projects
• Testing controls as part of quarterly SOX cycle
• Preparing reports to Group and Audit Committee on audit findings
• Perform Audit activities, including: conduct interviews/walkthroughs, testing, wrap-up and related procedures to facilitate the completion of Audit/Advisory projects
• May be required to lead certain aspects of Audit/Advisory projects
• May be required to supervise Internal Auditor(s) on selected projects

Participate in the annual risk assessment and audit plan development process

As an engineer you will be involved in the development of E-commerce solutions based on a ecommerce engine based on php (CS-Cart, knowledge of CS-CART is not required but will be a plus). You will need to acquire a good understanding of both plateform in term of technology and architecture and actively participate to the implementation and the evolution of both solution through real E-commerce projects.

Responsibilities

• Support and influence technical decisions in regard to architecture, tools and libraries,
• Contribute to the platform development,
• Refactor code and build new features keeping in mind that the plateform must be scalable, source code produced must be optimized and aligned with all the security standard of the industry.
• Bring the best practices of web development to the team,
• Apply agile principles providing good estimations, deliver on time and in good quality.
• Handle assigned tasks from inception to delivery.

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

Responsibilities (how we will measure success)

• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Responsible of a portfolio of investors and clients for AML/KYC onboarding and periodic review process
• Making sure every file is duly monitored and that appropriate actions are taken for incomplete KYC file, including, but not limited to reminders, phone calls and organisation of meetings
• Maintaining a client data base with accurate and up to date information
• Motivate, monitor and assist the team
• Provide regular feedback to Head and Management
• Participation to client meetings.

Tasks (role on a day-to-day basis)

• Managing the KYC team
• Answer emails/queries from internal and external parties in a timely manner
• Assess the level of risk inherent to each investor and clients to determine a risk-based approach in line with IQ-EQ internal policy
• Effective and efficient communication of AML and regulatory information
• Organise meeting with different stakeholders (Clients, Client Directors, Compliance) and support other departments
• Participation to client meeting and kick off project for the implementation of new funds, fee quotes
• Support other IQ-EQ departments, provide and share AML/KYC expertise during day to day business
• Escalation process to Group Risk & Compliance (PEP, HIGH…)
• Provide support to the Business during preparation of escalation process to group Risk & Compliance (PEP, REP requests)
• Preparation of Key Risk Indicators
• Answering to regulatory requests including the completion of the annual AML questionnaire
• Participation to the various Audit missions and to provide supporting documents for internal and external AML audits
• Providing advice to the Management and to the staff on AML/legal related matters
• Training of new joiners and advanced training such as new regulations, AML, new process etc
• Perform name screening and file review as 2nd line of defence and supervise the reviews done by Team members
• Participate to the internal Meeting to share experiences and information/projects within the department
• Setting up action plan if situation remains blocked despite several reminders for incomplete investor and client files and regular follow-up with the team members on their project status and distribution of side projects when required
• Supervise tasks performed by team members which are related to Funds Clients and share experiences and knowledge within the department
• Maintain an appropriate AML Program (including documented policies and procedures)
• Regulatory watch related to AML matters and fund industry
• Emphasize and strengthen the 1st line of defence culture within IQ-EQ during day to day activities
• Review of emails prepared by the team members notably in case of sensitive topics
• Taking part of a good governance model for IQ-EQ
• Implementation of efficiency in the team
• Implementation of new tools and coordination with Management

Key competencies for position and level (see Group Competency model)

• Interpersonal savvy
• Action orientation
• Plans and aligns
• Demonstrates self-awareness
• Analyses the situation and sees the big picture

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Attention to detail
• Taking ownership
• Approachability
• Organisation
• Team player
• Solution-oriented
• Quality assurer
• Good communication
• Multi-task
• Set deadlines and objectives

1. Meet quarterly assigned sales quota and objectives.
2. Facilitate indirect sales deals to online/offline resellers 
3. Drive market share growth in key market segments
4. Build and maintain close relationship with key partners and resellers, educating customers about products and promotions.
5. Work closely with authorized distributors to manage the channels,
6. Developing sales strategies on price positioning and sales programs to help channels hit their assigned targets
7. Work closely with the Channel and Digital Marketing team to create user demand/education/awareness

Companies have increasingly been relying on market insights to make informed decisions and our role at NIQ has evolved into us being information scientists -predicting the ‘What's Next’ for our clients, in order for them to grow, stay relevant in the present, and for the future. Our behavioral researchers in NIQ’s Consumer Insights team tackle our clients’ issues by unlocking the why and the how, while our data researchers identify key clients' priorities quantitatively by applying data science techniques to the survey and other big data sources.

Responsibilities

• Maintaining and building an accurate, complete, up-to-date understanding of the market with insightful data and intelligence
• Accountable for analyses, charting, and performing quality checks for analytic reports
• Assisting in developing analytical solutions, consumer insight recommendations, and developing questionnaires aligned with client goals and needs
• Assisting in preparation of proposals and credential presentations
• Ensuring timely and quality deliverables and services to clients
• Providing administrative and operational support in research projects
• Collaborating with the various internal teams for research projects

A little about you

You will play an essential role in managing research projects from start to finish, supporting the Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients.

Chef de Cuisine

We are seeking a talented and experienced Chef de Cuisine to lead the culinary team of our dining experience restaurant within a prestigious five-star hotel. As Chef de Cuisine, you will play a pivotal role in creating and executing an exceptional culinary experience that exceeds the expectations of our discerning guests.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead, mentor, and inspire a team of culinary professionals to consistently deliver high-quality dishes and impeccable service.
• Collaborate with the executive chef and other team members to develop innovative and enticing menus that showcase local and seasonal ingredients while reflecting the unique concept of the restaurant.
• Oversee all aspects of kitchen operations, including food preparation, cooking, plating, and presentation, ensuring adherence to food safety and sanitation standards at all times.
• Maintain strict quality control measures to ensure consistency and excellence in every dish served.
• Manage inventory levels, order supplies, and control food costs to maximize profitability while minimizing waste.
• Provide ongoing training and development opportunities for kitchen staff to enhance their culinary skills and knowledge.
• Ensure compliance with all relevant health, safety, and hygiene regulations, as well as hotel policies and procedures.
• Work closely with front-of-house staff to ensure seamless coordination and exceptional guest experiences.

Executive Sous Chef
You are a creative and talented individual with a proven ability to lead a Culinary team and a commitment to safe, efficient operations and exceptional cuisine. As Executive Sous Chef, your expertise in recipe development will elevate our menus and your leadership inspires and fosters culinary talent.

What is in it for you:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Complimentary meal through our Colleague Dining Program 
• A competitive salary with annual compensation reviews based on market, performance, and capabilities 
• Complimentary dry-cleaning of business attire  
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• The opportunity to work in a luxury hotel environment.
• Free learning programs 
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 

What you will be doing:

• Providing direction for all day to day Culinary operations
• Meeting daily with the Executive Chef to communicate daily operational challenges & successes
• Leading the daily Food & Beverage briefings
• Promoting a fun, professional and disciplined work environment while building mutual trust, respect and cooperation among team members
• Utilizing your keen interpersonal and communication skills to lead, influence and encourage others
• Actively sharing your ideas, opinions & suggestions in the weekly Chefs meeting
• Providing guidance and direction to your Culinary team, setting performance goals and standards and monitoring performance to provide timely, meaningful, and specific feedback
• Ensuring proper scheduling of weekly and annual vacation for Culinary colleagues while effectively managing Watson labor standards
• Controlling labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control while focusing on creative cost control and revenue generation solutions to maximize profit in the department, division and hotel
• Setting up control systems to assure quality, portion consistency, and the ability to create proper purchasing specifications
• Monitoring and reviewing operating criteria and developing an awareness of the importance of food preparation and quality
• Completing monthly one-on-ones, probation and annual reviews of kitchen managers as required
• Conducting daily walk-throughs of kitchen areas to ensure proper cleanliness, following up with the Chief Steward when needed
• Ensuring consistent on-the-job training sessions are completed for all culinary colleagues and leaders
• Liaising daily with Food & Beverage Managers and the Culinary team to keep open lines of communication and relay guest feedback
• Partnering with Food & Beverage Managers to create innovative and successful promotional ideas while performing any other reasonable duties as required by the Executive Chef
• Striving to improve all food preparations, presentations and menu selections
• Striving to achieve and surpass our Voice of the Guest targets including food quality, menu content, variety of menu, and timeliness of service
• Chairing the monthly departmental communication meetings with Culinary colleagues
• Creating food menus for Banquets, In Room Dining, and Restaurant
• Meeting with Storekeepers to ensure quality and par levels are maintained
• Actively walking the hotel to ensure all Restaurant, In Room Dining, Banquet, and Meeting Room food quality and set–ups
• Interacting closely with Catering department to assist in coordinating event food and meeting with clients
• Ensuring all VIP visits are handled and prioritized properly
• Continually expanding on our current Food product to lead our colleagues to the next level
• Actively recruiting talent to strengthen our Culinary team’s skill set
• Performing other duties and projects as assigned

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) Analysts of different levels, completing dispute work on behalf of DPS and VDMS clients.  They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters.  Candidate will establish processes for efficient completion of Prepaid, Debit, and Regionals disputes in order to maximize resource utilization rates and Client recoveries.

Essential Functions

• Oversight and development of a team of analysts, coaching and mentoring team to maximize performance
• Manage methods of delivery through the optimization of established workflows, ensuring that all cases are worked within set timeframes and in accordance with local, federal, and Visa regulations
• Monitor the daily workload and allocate or assign cases based on priority, work type, and available resources
• Strengthen relationships with key Clients and internal business partners including Global Arbitration and Compliance, Processing Sales, Client Support, and various Product organizations 
• Follow established operating guidelines for the delivery of support and standards of performance
• Provide escalation support for complex internal and external dispute related issues
• Provide information and direction to external and internal clients regarding Visa, Plus, and Interlink operating rules and regulations as it applies to disputes, re-presentments, pre-arbitration, pre-compliance, and case filing
• Provide career advancement opportunities (when applicable), timely coaching and performance evaluations and management when necessary
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Communicate via email and phone to Visa DPS Clients and Network associates as necessary
• Work in a matrixed environment
• Potential domestic and international travel may be required
• Work off business hours as required
• A proven track record for identifying and proactively sharing dispute processes that maximize productivity and efficiency

What we expect of you, day to day: 

• Be an escalation point for challenging transactions, HVTs (High Value Transactions), or clients/CSM (Customer Success Manager) requests 

• Ensure the effective and efficient week-to-week operations of the TSS team - and that daily and weekly targets are met 

• Cleary communicate changes to process, procedure and client specific updates with the team 

• Deliver the monthly team QA and review sessions, focused on transaction reviews and HVTs 

• Support the TSS Team Manager in identifying insights and actions from Weekly and Monthly MI (Management Information) reporting 

• Support the TSS Team Manager with internal (e.g. Customer team) and external (e.g. client) meetings where needed - taking the lead where relevant 

• Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where needed 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:
• Performs a variety of routine and some non-routine clerical/accounting functions in accordance with standard procedures.
• Assist in BIR Tax audit and other tax compliances
• Prepares and distributes BIR Form 2307 to the vendor

• Monitor and collects invoices and official receipts from the vendors
• May contact other departments and/or outside agencies to resolve problems.
• Other related duties assigned as needed.

WHAT YOU BRING:

• College diploma

• Basic knowledge of generally accepted accounting principles as well as company accounting policies, procedures and standards
• Proficient in the use of basic office equipment and applications specific to the accounting function
• Thorough knowledge of filing systems and procedures
• Attention to detail
• Verbal and written communication skills must be clear, tactful, and constructive
• Data entry skills

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

JOB SUMMARY:

The Executive Assistant is responsible for managing the administrative needs of the company and providing secretarial services to the Pilmico executives.

Secretarial Function

• Schedule meetings and manage appointments of the executives and affiliates, dealers, bankers, and other important clients ensuring that the schedules are organized properly.
• Perform secretarial works such as placing and screening calls for the executives, sending and delivering messages to concerned personnel, screening incoming mails, and other related tasks ensuring that important communications are prioritized and coursed through concerned personnel
• Maintain files and records ensuring easy retrieval when needed while safeguarding security and confidentiality of sensitive documents
• Prepare meeting agenda and important notices ensuring that attendees to meetings are properly informed
• Prepare business correspondences to concerned parties as needed
• Prepare annual budget of the executives ensuring that the proposed budget is realistic and in line with the organization's work plan
• Coordinate with travel agent regarding the purchase of boat and plane tickets for PFC and PANC executives, hotel accommodation & hotel transfers, and renewal of passports and facilitation of visa applications ensuring that travel requirements are accomplished and arrangements are properly coordinated
• Approve purchase request for executives admin related requirements such as cabinets, chairs, tables, tool of trades and coordinate with the buyer for quotation and sampling ensuring that the sample meet the specified requirements
• Coordinate with the admin the renewal of the mobile plan of the executive and monitor usage of company-issued cellular phones ensuring that problems are promptly reported to the telecommunication company and that cost consumption for official calls remains within budget
• Make cash advances for executive needs such as travel allowance and meeting ensuring that these are properly and timely liquidated

Execution

• Build client strategy based on defined KPIs for paid social campaigns.
• Participate in weekly internal and external calls

Campaign Tracking and Analytics

• Review and analyze client data to ensure optimal performance on all campaigns in multiple channels.
• Track and reporting of campaign results and analytics.
• Review and implement results vis a vis pacing, QA and trafficking.
• Provide initial insights on campaign trends to executives and planners.

Working at Merkle

Merkle is a leader in data-driven customer experience management (CXM). We are experts in customer experience strategy and consulting, user experience design, CRM, data management, commerce, mobile, content management systems (CMS), AdTech and MarTech platforms.

We embody the combination of local and global: Here in Denmark, we are 300 colleagues working in the offices in Copenhagen and Aarhus. We are also a part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

• Design, develop, and maintain the backend of our applications using .NET Core, Azure, microservices, SQL, and AKS.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus