Total 6,313 Others/Any job vacancies

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.    

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

This role will give you the opportunity to:

• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev Stack:
.NET/SQL Server, Azure

The Software Engineer - Level II - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

The Software Engineer - Level II - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

Duties and Responsibilities

Customer Interaction and Support:

• Respond to customer queries via phone, email, or chat promptly and accurately.
• Identify and assist customers with specific needs.
• Handle complaints regarding unfulfilled orders professionally.
• Provide alternative options for out-of-stock or discontinued items.

Order Processing and Management:

• Efficiently process orders and distribute receipts.
• Accurately input orders into the database in a timely manner.
• Ensure Sales Targets are met by delivering orders on time and complete for assigned accounts.
• Encode and process Sales Orders details accurately in SAP, including picklist and delivery receipts.
• Timely resolve issues related to order fulfillment and customer service.

Inventory and Reporting:

• Monitor inventory and provide alternative options for out-of-stock or discontinued items.
• Prepare invoices, shipping documents, and order reports for management.
• Submit reports on time and fulfill other operational and business requirements.

Sales Support and Communication:

• Provide salespeople with trends reports and necessary information.
• Maintain efficient communication regarding order fulfillment and customer issues.

The Retail & Education Manager is responsible for driving retail and net sales, monitoring SOH, supporting marketing to maximize sales, and recruiting and developing staff.  In addition, he/she is responsible for all aspects of Product training, Brow training, and Selling methods in a fun and energized learning environment.

Essential Duties & Responsibilities 

Business Acumen

• Develop and execute a commercial strategy to achieve daily/monthly/yearly sales goals and effectively cascade this to the field team.
• Analyze and assess retail productivity from channels to doors to BA/BEs, including monitoring of retail and service KPIs
• Effectively lead the team to ensure that all corporate initiatives are met and collaborate with the marketing team on in-store initiatives to achieve retail sales targets.
• Support marketing team in forecasting new products based on historical data and current trends from each retail channel
• Monitor and control SOH.  Ensure proper inventory management and that stock levels are accurate. 
• Control monthly/yearly/expense targets of the sales & education team, i.e., Salaries, commission, testers, supplies, and T&E.

Management 

• Redefine roles and expectations among the sales coaches/teams based on the new structure. Lead by example, coach, develop, and support the field team to work effectively. Develop and coach field staff effectively utilizing all tools available for on-counter coaching.
• Responsible for the mentoring and development of the field team and ensuring continuous improvement of overall BE/BA productivity in the Philippines
• With the use of MJSF, consistently review the performance of team members and help create action plans for development.
• Ensure all reports are submitted accurately and on time.

Retail Operations 

• Work alongside the marketing team to develop locally relevant in-store activities, tactical offers, and promos to support focus categories and key launches.
• Responsible for all processes of the online Booking system, i.e., translation, training, liaising with the Regional team, and communicating with all local stores.  Be the contact person for any issues and liaise with the Regional team to resolve them promptly.
• Facilitate quarterly stock count and inventory alignment.

Visual Merchandising 

• Ensure ALL Visual Merchandising guidelines, priorities, and timelines are followed, executed, and aligned with budgeted VM A&P.
• Ensure that Benefit merchandise is displayed per the visual merchandising guidelines and that proper product display/merchandising for every launch and animation is observed.
• Coordinate with local and international suppliers/contractors.

Training & Education

• Plan the Training Calendar according to the launch calendar
• Responsible for all aspects of Brow Training, both classroom training and in-store coaching and monitor their skills and techniques to match Regional standard
  • Ensure all BEs are aligned in the execution and expectations of your Service Reboost Plans
• Implements all Benefit education training to our staff and Sephora cast members to achieve desired business results
• Ensures all Benefit Brow Bars meet the regional hygiene requirements and assists in sourcing the necessary Brow Bar tools and supplies.
• Monitor and strengthen BEs’ productivity.
• Continually inspires and acts as a Benefit brand ambassador, leading the Benefit cultural characteristics by example.
• Coordinate with the International/Regional Training team regularly.

Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

The Staff Consultant, Customer Success will work within our Customer Success team, supporting clients that leverage the Google Marketing Platform (GMP). Specifically, the Staff Consultant is a generalist role that contributes to revenue growth for Merkle | Cardinal Path (“MCP”) by supporting the four key Customer Success functions:

• Customer Onboarding
• Scaled Outreach
• Organic Growth
• Contract Renewals

The optimal candidate will have first-hand experience working with GMP products, particularly Google Analytics. They will also have at least basic familiarity with common enterprise analytics use-cases such as website and paid media optimization.

A successful candidate must be an effective written communicator and possess the ability to work with teammates across locations and time zones. They must have a very strong attention to detail, ensuring that client-facing deliverables meet our standards and that feedback from teammates is incorporated correctly.

Duties & Responsibilities:
 

The Staff Consultant, Customer Success will cover responsibilities related to the four key functions referenced above for a large number of customers.

Onboarding:

• Ensure new customers have a seamless onboarding experience from an administrative and logistical standpoint.
• Minimize time-to-value for the customer.
• Identify any immediate customer issues that need to be addressed and show the customer a path toward resolution.

Scaled Outreach & Organic Growth:

• Use MCP proprietary tools to scan our customers’ Google Analytics accounts (and possibly other GMP product accounts).
• Analyze the output of these scans to identify relevant, compelling opportunities for our customers to gain more value from the GMP products they have purchased from MCP.
• Understand the rationale behind why various recommendations are being made to customers, and how those recommendations can benefit MCP commercially.
• Creates a customer-facing deliverable which reflects the output of the scans, the resulting opportunities that have been identified, and other relevant information.
• Works with customer-facing colleagues across the Customer Success team to ensure the deliverable meets the requirements, incorporating feedback as necessary.
• Ensures all customers are aware of and invited to marketing events such as webinars, client roundtables, etc.

Contract Renewals:

• Work proactively and ahead-of-time to make the contract renewal process stress-free for both customer and MCP.
• Minimize churn by identifying risk in advance and developing a plan to retain at-risk customers.
• Win contracts that are advantageous to MCP, e.g. contracts that auto-renew, contracts that include rate increases, contracts that reduce MCP risk exposure, etc.

Under the management of the ERP Platform Owner, concerning the Release manager and IS project managers, build the necessary tasks to support the ongoing project.

• You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications.
• You will perform daily development, support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate development efforts within the admin team.
• You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
• You will develop training plans for end-users and customizing the platform to meet evolving organizational needs.
• You will develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
• You will also monitor the health, usage, and compliance of ServiceNow and developing system integrations and process automation.
• You must create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
• You must create and configure notifications, UI pages, UI macros, script includes, formatters.
• You will guide the development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
• Lastly, they will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.

The Protocol Specialist ensures that our front-line services run without disruptions.This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compile product checklists based on our client’s specifications and our own inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensure that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

The Business Process Engineer is responsible for leading and supporting value stream and business process-based projects and initiatives across 1FG. He/ she provides expertise and technical assistance for projects involving the end-to-end business process of the different business divisions of 1FG. He/ She provides project leadership and/or support to 1FG (Corporate), Business Units/ Divisions, and Plants/Mills/ Operating Units for initiatives involving business process mapping, analysis, development, training, assessment and improvement. He/ she is also the Food Group’s subject matter expert for documentation, document management and process-based assessments, and serves as one of the Document Controllers of 1FG-level documents.

• Perform business process mapping using globally-recognized standards and frameworks (e.g American Productivity and Quality Center) to determine value streams and business processes that are applicable to the initiative/ project. This includes determination of interfaced processes across value streams.
• Determine the required process documentations at the 1FG (Corporate), Business Unit/ Division, Country, and Mill/ Site/ Operating Unit levels by facilitating discussions with Value Stream Leads and Business Process SMEs. 
• Perform process heat mapping to determine currently documented and implemented processes versus required business processes
• Create the business process development plan, detailing the business processes to be documented, the type of document to be created (e.g. policy, guideline, procedure, work instruction), the assigned author/ document writer, and the target completion of documentation.
• Enable Business Process SMEs and Value Stream Leads to determine the minimum content that will be required for Business Unit/ Division, Country, and/ or Mill/ SIte/ Operating Unit-level documents.
• Create and/ or improve business process documents, considering the operations involved, applicable requirements and standards,process interfaces, actual and potential pain points, quality, efficiency, effectiveness of controls (internal controls and process controls), standardization, risks, productivity, customer satisfaction, and intended implementers/ process owners (especially for business processes to be deployed across different countries and the entire 1FG)
• Enable the review, approval, and publishing  of the documents he/ she has created. 
• Ensure compliance to established documentation and document management processes in the execution of document development activities (whether by him/ her or by other document writers involved).
• Collaborate with and enable SMEs and Value Stream Leads to carry out cascades or trainings regarding the approved business process documents. 
• Perform or enable execution of process implementation assessments to determine compliance to established business processes. This covers activities from planning to actual assessment, and communication of assessment results.
• Provide recommendations and support for the improvement of business processes.
• Design, prepare materials for, and deliver trainings on value stream understanding, business processes development,, documentation, document management, and process-based assessments (e.g. PECA). Provide guidance on these as necessary or as requested.
• Design, drive implementation and continually improve 1FG’s Document Management Program.
• Perform document control tasks for 1FG-level and for PH Country-level documents as defined in the Document Management Program, such as checking compliance to template, provision of document code, uploading and maintenance of documents to the designated repository, notifying intended readers (1FG or PH), handling of superseded, obsolete and external documents. 
• Provide training and/or provide guidance on Value Stream Processes, Business Process Mapping, Heat Mapping, Business Process Development, Documentation, and Document Management.
• Manage assigned initiatives from planning to monitoring and routine reporting to the Business Process Team and the stakeholders. This includes addressing risks of delay and challenges, and the resolution of issues encountered.

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Receive documents.
• Ensure smooth and timely shipment process flow
• Ensure all customers standard operating procedures are followed as per the SOP.
• Ensure accurate and timely data entry into our operational system.
• Monitor shipment reports to ensure total customer satisfaction.
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations

Support the Supervisor in the following areas:

• Allocating workloads, monitoring work-boards to ensure internal KPI's are met e.g. timely data entry.
• Build and maintaining strong relationships with customers.
• Assist the manager and supervisor in timely responding to request for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Monitor invoicing and BNP report when needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using work-board, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Physical Demands

• Use of standard office equipment - computer with keyboard, mouse, phone, fax/copy/scan machine, etc.
• Functions performed primarily while seated at desk.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

• Study and analyze customer interactions, provide insights and guidance on mapping the prescribed customer journey to deliver seamless experience that will translate into a holistic customer experience model for AIA Philippines, including BPI AIA.
• Collaborate with stakeholders in developing best customer value proposition for retention and increasing customer value and likewise enhance company-wide capabilities based on defined customer journeys
• Subject Matter Expert with oversight on customer journey mapping workshops, HCD / design thinking sessions, focus group discussions and other deep-dive consumer research.
• Design and develop research plans to better understand customer behavior in collaboration with Group Office, Customer Champions Tribe, Marketing and Segment heads, Distribution Channels and BPI AIA Partners, Operations Business Units.
• Oversee execution of enterprise research such as Customer Relationship Survey, NPS, CES, Real Time Customer Survey with Closed-Loop customer recovery management.
• Monitor and ensure completion of action items from insights generated from enterprise and key customer research relative to Customer Experience Governance. As part of CX governance, have an oversight on initiatives and solutions that will address customer or distribution pain points, as identified in existing customer research.
• Establish standard research request process and criteria for agency selection and optimize research budget to yield the most valuable customer insights to achieve business goals.
• Perform analysis from available external data such as public data, market sizing, historical research, competitive scan from various media to generate valuable consumer insights.
• Develop and maintain the Customer 360 Insights Group for crowd sourcing or voxpop research.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Description

Executive, Customer Happiness

We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to join us in enabling flying possible for everyone. We’re fast, we cut bureaucracy and we have a ton of fun while doing it. Join our 24,000 Allstars across 25 countries today! Customer Happiness Executive.

This role is to support resolution by providing quality, timely and effective customer support via various digital channels such as social media, chat and email. Here’s what an ordinary day looks like :

• Provide quality and timely customer service via the organization’s digital channels by responding directly to customer questions, feedback, and complaints in live chat,social and web.
• Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.
• Follow required procedures and processes to resolve customer inquiries or complaints; Assist customers with learning how to use and where to find AirAsia products and services.
• Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions; Generate sales or do upselling while providing exceptional service to meet personal and team sales target.
• Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.
• Participate in training and development activities.​
• Other duties as assigned.

This job is ideal for you if you also:

• Diploma/Bachelor's Degree holder.
• Having previous customer service experience would be an added advantage.
• Able to work on 24/7 shift rotation including weekends & public holidays.
• Able to work on midnight shift.
• Must have excellent verbal and written English and additional language of either Chinese/ Tagalog/ Thai/ Vietnamese/ Indonesian/ Korean/ Japanese communication skills, any other additional languages is greatly welcomed.
• Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.
• Must be an assertive team player with high energy to work in a fast-paced environment.
• Medically fit - Mentally and physically.

**AirAsia is an equal opportunity employer and due to the volume of applicants only shortlisted applicants will be notified.

Just imagine your future with us…

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do.  Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

In this position you will join our Infrastructure business, where you will play an integral part in a team of highly skilled specialists that ‘bring ideas to life’ for our clients across all types of infrastructure projects - from rural access roads to complex freeways, toll roads, system interchanges and water security.

We know the work we do is vital in assisting our world’s economic development and, it’s the technical expertise and the depth of knowledge of our people that really sets us apart. Here are the key things you will do to ‘bring ideas to life’.

We know today’s complex challenges can only be solved through bringing together diverse teams of people from across our business, so there will be opportunities for you to apply your skills and creativity to projects in other geographies and markets.

What can you bring to the team?

Firstly, you will share our genuine passion for re-imagining engineering and be someone that actively pursues continuous learning to help shape the future. You will also need a relevant technical qualification and chartered status would be preferable.  

• Recognised Bachelor's degree in Civil Engineering (or similar)
• Minimum 10 years relevant bridge engineering experience and design to Australian Standards or similar
• Proficient Autodesk Structural Bridge Design, SpaceGass or Midas
• Good communication skills

Our Aurecon Attributes describe the types of people we bring together for clients. We don’t expect you to have all eight of the attributes, but one that is unique to you.

Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you?

About us

We’ve re-imagined engineering.

Aurecon is an engineering and infrastructure advisory company, but not as you know it!

For a start, our clients’ ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world’s most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can’t.

Think engineering. Think again.

Want to know more?

You can learn more about what it’s like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

1. Attends and handles resolution of various Facilities related emails during assigned shift
schedule. Escalates issues as necessary.
2. Leads the implementation and monitoring of various physical security security related policies
and procedures.
3. Works with the team in ensuring housekeeping activities are implemented as scheduled
4. Work closely with contractors in the implementation of preventive maintenance and other
related equipment activities as assigned. Documents completed maintenance, custodian of
reports, evaluates service reports and analyze findings with Facilities Manager, coordination
of reported issues from request for quotation, approval, scheduling and implementation.
5. Provides assistance on company events (i.e. town halls/leadership talks/team buildings) such
as AV systems requirements and venue setup etc
6. Conducts New Employee Orientation and site tour to new hires and GP guests
7. Assists in Facilities Related Projects as assigned
8. Provide support and coordinate as needed for government and non-government facility
inspections
9. Attend training sessions as required
10. Works with the team in the implementation of Health and Safety related initiatives
11. Assists in security and safety compliance requirements
12. Assists in updating and implementation of 52-Week Facilities, Health and Safety Calendar
13. Responsible for overseeing Daily Security Operations
a. Responsible for 24/7 Security Coverage Schedule
b. Plans Schedule of Activities
c. Remotely oversee and provide support to Security during off duty hours
d. Review of Security Monthly Payroll
e. Attends Daily Meeting Schedule
f. Monitors and ensure compliance to Facilities Enercon initiatives
g. Review of Security Performance with Security Supervisor
h. Monthly Random Area Supervisor vitis is completed with report
i. Ensures Contractor License and Permits are updated filed in individual 201 file
j. Ensure compliance and random check and coaching as necessary for the following
> Security Office Log Book
> Security related log sheets
> Key Management
> Bag Inspection
> Customer Service and Proper Grooming
> Handling disposal of company documents
> Parking Inspection

14. Provide support for CCTV and Badge report request
15. Leads issuance of Incident Report for policy non-compliance. Review and send out email
advisory for concerned departments.

2

REQUIREMENTS:
1. At least two (2) years professional experience in facilities, physical security and safety
management in corporate office or BPO setting
2. Technical knowledge on Security and Safety Tools i.e. CCURE, Avigilon, Brivo, Eagle Eye
preferred
3. Strong sense of responsibility and ability to complete tasks with minimal supervision
4. Above-average spoken and written communication skills with the ability to present, conduct
orientation and coordinate with regional counterparts
5. Detail-oriented, highly organized, professional, with a sense of urgency and the ability to
effectively manage conflicting priorities
6. Experience in implementing business continuity planning, disaster and emergency
preparedness,
7. Proficiency in Google Applications
WORK CONDITIONS:
1. Must be able to work full time onsite at Vertis North Corporate Centre Tower 3
2. Must be willing and able to work on rotating onsite shift schedules, night shifts, extended
shifts, weekend, and Philippine holidays
3. Able to provide off-site/duty support during weekends which also includes answering of query
from vendors though issued service phone
4. Willing to travel
5. Candidates that can start immediately will be prioritized

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Job Description:

• To perform support & service sales in the accomplishment of the primary objective of the company in terms of sales and customer satisfaction.
• Assist in serving & monitoring customers via regular customer visits/front office activities to allow proactive identification and suggestion of opportunities in the team.
• Prepares quotations, coordinates quotes, provides customer service and manages customer accounts. 
• Support in the timely collection of sales and serve as a liaison between a company and its customers when necessary
• Responding to calls and emails, analyzing customer needs, and providing the necessary corrective measures.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Roles and Responsibilities:

• In charge with ADA enrollment report to help ensure collection of subsequent premiums of clients. Provides sales the ADA enrollment report per division monthly so that appropriate action can be taken for policies with unenrolled ADA via BPI microsite.
• Create Weekly Reinstatement Suspense Report per division to provide the sales team a single view of those reinstatable policies with payment but with pending requirements. This will help sales achieve their target persistency target.
• In charge with budget allocation and budget forecasting for Shared Services Management department.
• In charge with SSA billing validation to ensure correct charging for operations related services rendered.
• Provide timely and accurate reports that will support business units in achieving operational SLA and ANP target such as SSM Mancom Report, MLPP Report, Sales Digital Journey Scorecard for coffee closing, and other reports that may be required.
• Work with SSM team members on the assessment of the Shared Services Management‘s Key Operational Risks on a monthly basis in collaboration with all the team members, if still within or above the set risk appetite level. Work with the team for the monthly FURMM report and meeting as well as coordinate with all stakeholders to attend the FURMM session.
• Handle all departmental reports and ensure timely delivery such as Mancom Report, BPI Monthly Business Review Report, BDM Monthly Meeting Report, FURMM, etc.

Minimum Job Requirement:

• Graduate of a 4- or 5-year College Course, preferably in Statistics, Math and Computer Science.
• At least 1 year of work experience in Data Analytics
• Adept in the use of Excel and other analytics softwares (SAS, Microsoft Power BI)
• Strong mathematical skills to help collect, measure, organize and analyze data.  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

You’ve picked a great time to join Avon. We’re the company that puts purpose, people and relationships at the heart of everything we do. The company that’s 135 years young and only just getting started. As part of the Natura &Co family, we’re committed to being the best beauty company for the world by generating a positive environmental, economic and social impact for our communities across the globe.

Role Type

What you'll be doing:

Key responsibilities:

Quality Control - Conducts quality checks of production lines. Conducts inspections and tests as per control plan, work instructions, and procedures. Verifies rejects from the lines. Verifies direct and indirect material’s quantity and quality per work order to ensure that the right amount and quality of raw materials are available for production. Conducts Line Clearance as per SOP.

Production Line Monitoring – Leads the daily production line monitoring and reporting of production output. Provides the work orders or schedules to the operators at the start of the shift and ensures that these work orders are completed efficiently at the end of the shift.

Problem Solving and Continuous Improvements - Identifies line abnormalities regarding quality, productivity, availability, performance, safety, and good housekeeping and find ways to resolve them. Performs KAIZEN activities in production line. Escalates issues to Production Supervisor as needed.

Training - Conducts on job training of operators and ensures they follow the work instructions and understand the defects criteria.

Admin Works - Completes paperwork and any associated administrative tasks related to the production line (e.g. accomplishing the Daily Production Report, reporting of SOR in EAM, accomplishing GITS, etc.).

Efficiently operates production equipment or machinery as need arises. Performs other duties as needed or assigned.

What we offer:

At Avon, we believe beauty is for everyone and that it’s beautiful to be you. We celebrate our differences, champion self-expression and are committed to inclusion for all. We embrace diversity and individuality to build a culture that represents our communities and enables everyone to bring their best self to work. We also support reasonable adjustments both within our recruitment process and job design when required to empower you to work in a way that works for you. Ready to be a part of it? Join us.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

• 2+ years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired.

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

Job Description

Ramp Agent

OVERALL PURPOSE OF JOB 

To perform ground handling activities around the aircraft for all arrival, transit activities, and departure of all aircraft within the specified turn-around time during the assigned tour of duty period.

RESPONSIBILITIES 

• To perform loading and unloading of baggage and cargo activities at baggage sorting areas, aircraft, and arrival hall as per company requirements 

• To operate Ground Service Equipment [non-motorized and motorized equipment, if qualified] as per SOP for ground handling activities 

• To ensure all operational equipment to be used for operations are in serviceable condition 

• To adhere to SOP & safety operation procedure 

• To perform any other activities related to Ground Handling as required by the Company (i.e. Ramp SAG, Ramp PQT, Ramp MTT, Ramp CIT, Ramp PIT where specific SOP refers)

QUALIFICATIONS

• Must be physically fit

• Able to perform under pressure.

• Able to keep up in a fast-paced environment.

• Strong teamwork and communication skills

• Knowledgeable in Google Suites.

• Able to maintain high confidentiality, tact, and discretion when dealing with people.

• Able to bend, kneel, crawl, stoop and climb repetitively and work in confined space.

• Able to lift 70 lbs. Respectively.

• With complete vaccination against COVID19 (+booster vaccine) preferred

• Able to work outside in all weather conditions.

• Able to work shift work - early mornings, evenings, weekends,  statutory holidays, overtime whenever needed.

• A minimum of 1 year of experience in the related industry/function is an advantage.

• Having a Professional Driver's License with restrictions of 2 and 3 is an advantage.