Total 6,285 Others/Any job vacancies

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Business Analyst (IVR /contact center) - 5 to 9yrs-Bangalore/Chennai/Pune

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Identifies needed resources for projects, defines and assigns major project roles.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

What you bring:

• 5 to 9yrs Exp Creation of functional requirements based on business/client/end user needs

• Experience in technical writing

  Identifies Business strategies, finds solutions

  re-engineering of processes/procedures to produce best results

• Experience working on large/complex projects

• Ability to communicate with engineers on requirements and expected outcomes

• Ability to size development/engineering efforts for cost/timelines

• Abiilty to report project status/delays/escalations and other PM functions

• Familiarity with voice components and/or contact center practices/procedures

• Ability to interact with clients/customers in a professional manner

• IVR knowledge of call flows, automation, self service

  Creation of Visio call flows, both detailed and high level based off User interface documentation

• Ability to perform basic troubleshooting on reported issues for supported contact center platforms

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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IVR Testing (Automation, Cyara tool) - 4 to 7yrs-Bangalore/Chennai/Pune/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

• 4 to 7yrs of exp inSTLC (software Testing Lifecycle)

  translating functional requirements into test cases

  IVR, Complex ACD testing (both speech and DTMF)

• Automation testing using Cyara or similar tools

  Traceability Matrix creation

• Smoke testing, System integration testing, regression testing

  Test Data request creation

• Creates reports to show progress, % completion, %failures, pass/fail/retest scenarios"

• Provide oversight and validation of line of business testing to vet out issues from non-issues

• Ensure all regression tests are updated with any net new logic changes

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

Provide levels 1 and level 2 support for client-facing systems and applications including midrange systems, switches, networks, processor links, ATM’s, servers- windows, UNIX, Linux and internet applications.

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

What you bring

• Batch operations (monitoring, scheduling, reporting)
• Solarwinds or other monitoring software

• ServiceNow or other IT ticketing software

• Knowledge in Unix/Linux or Windows based systems

• Payments switch and/or ATM operations experience is a plus

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues (will support US banks; check scanner issues)

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Excellent communication skills and Basic troubleshooting skills

• Nice to have skills/experience: Supporting banks, particularly troubleshooting check scanners

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• Must be amenable to work on a permanent night shift (Saturday/Sunday off)

• Fresh graduates are welcome to apply

• Also open for College undergraduates and Non-bachelors degree holders but with relevant experience

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices)

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a  Senior Finance Analyst, will act as the focal person of all POS and inventory concerns in his area and  managing the day to day activities related to POS Management
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct reconciliation of customer point of sales and inventory against company records
• Track inventory on hand and sold through for customer and interface with customer to ensure accuracy of claimed rebates
• Provide support and training to customers regarding the point of sale data and inventory report process
• Load system data required to reconcile inventory
• Analyze distributor disputes in line with POS and inventory mismatch
• Helps perform necessary activities; prepare reports and documents for monthly and quarterly close.
• Manage files, records, transactions and other office procedures and maintain audit trail
• Ensure targets, measurements and service levels are met

As Accounts Receivable Analyst 1, he/she is the focal person of all rebates programs in his/her area and managing the day to day activities related to Accounts Receivables 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Focal point for global rebate programs & rebate bulletin 
• Load system data required to calculate earned credits
• Analyze distributor deductions and reconcile to pricing earned rebate credits and resolve disputes / discrepancies 
• Responsible for timely communication of credit memos and contract notices.
• Helps perform necessary activities; prepare reports and documents for monthly and quarterly close.
• Provide support and training to customers rebate submission process
• Manage files, records, transactions and other office procedures and maintain audit trail
• Ensure targets, measurements and service levels are met

Shift: Mid Shift

The Data Engineer III develops, implements, and maintains data & software solutions that enable business operations to realize company goals and objectives. The incumbent performs complete end to end SDLC including analysis (data analysis), design, coding, debugging, testing, and support of software applications. They will be assigned to develop new data integration and transformation, software applications/systems, enhance/upgrade existing systems or provide production support. They work independently on projects of increased scope and complexity.

• Design and implement ETL processes for data transformation and preparation
• Deploy machine learning models to production environments
• Manage data pipelines for analytics and operational use
• Ensure data accuracy and integrity across multiple sources and systems
• Work in an Agile software development team to deliver new data ETL solutions, software and to maintain and support past and future solutions
• Participate in Agile ceremonies and collaborate with the Agile Program Manager (APM), Digital Product Manager (DPM), Business Systems Analyst (BSA), Quality Assurance Analyst (QA) and other Developers to clarify and refine requirements/user stories
• Translate user stories into engineering artefacts and complete software development work, which includes application design, coding, code review and testing
• Keep team and APM apprised of progress
• Works with data & software development peers to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• Work on performance tuning, code optimisation, refactoring, automation and DevOps (CI/CD) implementation
• Offer suggestions to stakeholders on devising effective and efficient approaches to achieve business objectives
• Manage engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them
• Liaise with other teams to coordinate interdependencies and resolve issues
• Supports the resolution of in-depth user questions and production issues following support process and SLA’s
• Maintain a working knowledge of new technology and software engineering standards, practices and tools

Shift: Night Shift

The data analyst is responsible for collection, organization, interpretation, analysis and documentation. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will provide support and be part of the US Corporate Underwriting Compliance team. 

• Analyze information in ISO, NCCI and independent bureau circulars 

• Maintain and update various databases on Sharepoint 

• Extract and organize various reports from Sharepoint  

• Upload documents and filing approvals to ImageRight 

• Submit state filing via System for Electronic Rate and Form Filings (SERFF) 

• Gather information and supporting documents required for state filings 

• Tracks approvals of state filings utilizing SharePoint 

• Process vendor invoices 

• Add and update users and producer information in Oden Policy Terminator 

• Interpret data, analyze results, and provide ongoing task or project reports 

• Develop and implement strategies that optimize efficiency and quality 

Shift: Night Shift 

The role is responsible for supporting all monthly and quarter close activities for Corporate Companies, which is incorporated into Arch’s consolidated financial statements. The primary functions include maintaining the general ledger, preparing financial reports, performing financial variance analysis, and account reconciliations. 

• Maintain the general ledger activity for multiple corporate companies, which includes recording operating expenses, preparing accruals, and validating GL coding for Accounts Payable postings.
• Prepare monthly balance sheet and expense account analyses including detailed reviews of expenses and ensuring appropriate accruals are recorded.
• Assisting with the preparation of monthly and quarterly operating expenses variance analysis for multiple periods and provide concise insightful commentary.
• Analyze and explain quarterly balance sheet movements.
• Analyze quarterly operating expenses for 35+ cost centers, including how those costs get allocated to affiliates.
• Participate in the quarterly preparation and distribution of intercompany invoices to affiliate subsidiaries. Work with operating entity customers to explain the charges, including variances over periods.
• Support the delivery of accurate and timely services and reporting to affiliate client companies.
• Work on special projects including inactivating GL accounts, fixed asset subledger projects not limited to retiring fixed assets with zero book value, etc.
• Track legal, audit and other expenses.
• Maintains accounting controls by following policies and procedures, updating documentation as needed.

What we expect of you, day to day.

• Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs for JIT

• Manage the correct allocation of incoming liquidity within agreed times scales

• Investigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)

• Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimise service/client impact

• Develop an in-depth understanding of the payments platform and our global network of Payment Partners

• Actively seek to improve processes, workflows and tooling

• Support the identification, management and resolution of service affecting incidents

• Manage your time effectively to ensure all critical tasks are completed and deadlines achieved

• Collaborate with Compliance to ensure payments are not delayed and cut-off times are achieved

• Collaborate with Treasury to support the daily liquidity management process

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Building a brand strategy means building a unique story and customer experience—something that connects them with a company and its products and fosters loyalty over time.

ABOUT THE ROLE:

BRAND/MARKETING MANAGER is responsible for overseeing any aspect of marketing related to a company’s brand, and ensuring that all branding decisions ultimately result in stronger sales. To achieve that alignment, brand managers tend to work with multiple areas of marketing, like research, content, social, and design.

As a Brand/ Marketing Manager you may be responsible for:

• Conducting market research
• Analyzing data for trends, insights, and information
• Advising multiple teams on branding strategy
• Communicating with marketing teams to ensure brand alignment
• Managing projects through various stages of development
• Managing budgets to support branding efforts
• Maintaining relationships with company stakeholders
• Developing and implementing marketing plans, policies and strategies according to organizational goals and market demands
• Designing promotional activities and events for marketing products and services
• Gathering and analyzing data involved in marketing campaigns and activities
• Planning a budget, evaluating campaign expenditure and estimating potential sales
• Formulating competitive pricing strategies that meet organizational objectives and appeal to customers
• Evaluating the effectiveness of marketing campaigns and adjusting or implementing strategies to improve them
• Developing and implementing marketing plans, policies and strategies according to organizational goals and market demands
• Designing promotional activities and events for marketing products and services
• Gathering and analyzing data involved in marketing campaigns and activities
• Planning a budget, evaluating campaign expenditure and estimating potential sales
• Formulating competitive pricing strategies that meet organizational objectives and appeal to customers
• Evaluating the effectiveness of marketing campaigns and adjusting or implementing strategies to improve them

Garrets International-Manila is looking for a Sales Support Officer is to assist the GMP Account Manager team and contribute to the efficiency and effectiveness of the sales process. This role plays a crucial part in helping a company achieve its sales goals and deliver excellent customer service. Below JD list the key responsibilities and purposes of a Sales Support Officer. Handling of various administrative tasks, such as data entry, order processing, and maintaining sales records. This ensures that sales processes are well-organized and documented.
 

What you'll be doing:

• Code Cracking of RFQ’s from Account Manager
• Updating of prices in PO/RFQ’s - called “GMP Update”
• Direct PO creations
• Chase for vendor Invoice
• Follow up on GMP POs older than 30 days
• Post Sales activities – supply schedules – updated delivery dates in AX.
• Solving of Hold Codes
• Adhoc task
• (Weekly Performance Reporting)
• (Mailbox sorting for GMP operations)

What we're looking for:

• Advanced data entry skills
• Attention to detail and quality output
• Comfortable with math, calculation and UOM conversion
• Knowledgeable in Microsoft Office such as Microsoft Excel , Word and Power point
• Good listening and communication skills

Location: Times Plaza Building, UN Avenue corner Taft Avenue, Ermita, Manila

Work Setup: On-site

Business Development

• To conduct market intelligence and identify market needs
• To identify & solicit potential customers and projects to secure business
• To develop new and existing accounts and expand business through-face-to-face contact with customers
• To ensure the number of prospect calls each month does not fall below the agreed standard
• To ensure there is full knowledge of all the key customers decision makers and key influencers
• To build strong and profitable relationship with personnel in customer organization
• To understand the Doka brand, products, and services completely and how they compare with competition
• To maintain and update customer records and enquiry status
• To manage and maintain a pipeline capable of delivering the budget

Sales

• To respond to sales enquires and convert them into orders
• To provide clients with quotations and technical assistance
• To service clients on a regular basis and provide formwork know-how
• To maximize revenue from clients
• To manage projects/determine project sales strategy (cost planning, pricing of tender, determine revenue and negotiate terms and conditions of contract)
• To collaborate with the engineering team to ensure that the most efficient formwork design is applied
• To devise the most profitable way to win and service business for the company

Customer Management

• To be accountable to all credit interactions with customer and ensure payment is received in full
• To ensure customer satisfaction with equipment and production delivery.
• To collaborate with operations team to ensure that delivery is made on time

Marketing

• To participate in all sales and marketing activities to promote and enhance branding image of the company
• To engaged actively in promoting Doka brand in Social Media Platform

The Workforce Analyst is responsible for actioning changes in our workforce management systems, including staff changes, roster changes, and maintenance of agent leave and activity records. Reporting and Analysis also form part of the Workforce Administrator role.

• Action new staff requests and induction groups
• Action staff changes, including team and employment status changes.
• Action staff termination requests
• Work with the Workforce Planner to create accurate rosters that meet the business needs
• Maintain rosters in line with business and staff requests.
• Produce highly accurate reports highlighting results across key business drivers, including trends.
• Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner.
• Analysis of data and reporting to identify business opportunities and continuous improvement
• Work with the business to ensure that key tasks performed drive Business Success.
• Maintain a high level of professional communications with internal and external stakeholders
• Accuracy in all work completed
• Adherence to your schedule
• Maintaining a high standard of output while completing tasks within reasonable timeframes.
• To perform other related tasks as necessary from time to time.

This job posting is for talent pooling purposes only to support our 2025 hiring needs. While there are no immediate vacancies for this role, candidates meeting the qualifications will be contacted when hiring begins.

About ITRS

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of Role

Join our global Managed Services team to ensure ITRS products remain operational, up-to-date, and optimized for our clients in the financial services sector. As a Managed Services Consultant, you’ll be reporting to the Head of APAC Managed Services and help our clients achieve higher monitoring while working with team members from New York, London, Singapore, and Manila.

As a Managed Services Consultant, you will:

• Resolve client Incidents by investigating and resolving issues with ITRS products in our client environment.
• Respond to client configuration requests by gathering requirements, and helping the client configure ITRS products within Service level agreement.
• Resolve client queries, analyze and investigate complex requests, and perform root cause analysis investigations.
• Implement client change requests to deliver setup changes to meet client requirements.
• Manage projects to enhance the client’s environment to help them get the best out of their ITRS products. You will also work on continuous improvement projects for enhancing Managed Services.
• Document and share information by creating/updating the knowledge base to provide accurate troubleshooting for the Managed Services team.
• Create a training environment for ITRS MS consultants.
• Deliver ITRS Product training to external and internal stakeholders.
• Provide ideas and suggestions to improve on the service and delivery of Managed Services for our clients and the effectiveness of services, software and solutions delivered by ITRS as a whole.

• Financial Institution Background: Minimum 6 years of experience in a client-facing role within a financial institution or vendor.
• Linux Expertise: Experience with modern operating systems (Linux, Solaris, Windows server, 7, or 10, IBM iSeries).
• Scripting Proficiency: Detailed knowledge of at least one scripting language, such as Bash, Python, or PowerShell.
• Experience in IT Monitoring Tools: Proficiency in setup, configuration, and maintenance of monitoring software.
• Experience managing client expectations and resolving issues.
• Experience delivering continuous improvement projects.
• Proficiency in English, with the ability to explain complex technical solutions to clients.
• Familiarity with business analysis processes and project management methodologies.
• Experience with databases (e.g., Oracle, SQL) and IT Service Management tools (e.g., ServiceNow, Remedy).
• Knowledge of deployment tools like Chef, Ansible, or Jenkins.
• Working knowledge of financial applications such as Market Data or FIX protocols.

Work Setup:

• Hybrid Work Arrangement: Willingness to report to our Makati office once a week.
• Schedule: 24/7 shifting schedule, including occasional night shifts.

• 13th Month Bonus
• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognize that a diverse workforce is a stronger workforce.

Important Note: This posting is part of our talent pool initiative for potential hiring in 2025. By applying, you will be included in our database for future consideration.

We are looking for a dedicated Admin and Property Staff to oversee essential day-to-day office functions and ensure smooth operations. In this role, you will be responsible for managing employee and applicant reception, handling company deliveries, maintaining inventory, ensuring proper custody of company property, and upholding office cleanliness and order. This position is ideal for someone detail-oriented, organized, and proactive, who thrives in a dynamic environment and takes pride in keeping things running efficiently.

• Employee Support: Assist employees with their needs and purposes at the office, ensuring proper coordination with relevant departments.
• Onboarding/Offboarding: Handle onboarding and offboarding requirements, including issuing and receiving company laptops.
• Asset Management: Manage company assets by tracking inventory, ensuring proper documentation for loaned items, and inspecting returned items for condition and completeness.
• Deliveries Management: Receive and acknowledge deliveries, ship items via designated couriers, and maintain accurate delivery records.
• Inventory Oversight: Monitor and update inventory of office supplies, onboarding kits, and pantry items; request replenishments as needed.
• Applicant Reception: Welcome applicants and coordinate with the Talent Acquisition team for handover.
• Office Cleanliness: Ensure the office is clean and organized, facilitate regular cleaning schedules, and coordinate with third-party cleaners as needed.
• Plant Care: Maintain office plants to enhance the workspace environment.
• Escalation Management: Escalate unresolved employee concerns, damaged assets, or out-of-scope issues to the supervisor.
• CLAYGO Advocacy: Promote and remind employees to follow "Clean As You Go" (CLAYGO) policies.

• At least a high school graduate; additional certifications in administration or related fields are a plus.
• Minimum of 2 years as an administrative staff with a proven track record of trustworthiness and reliability.
• Maintains an optimistic "glass half full" attitude and consistently goes above and beyond expectations.
• Open, honest, and thoughtful, ensuring issues are identified, raised, and effectively resolved.
• Highly detail-oriented and process-driven, with a commitment to accuracy and efficiency.
• Values collaboration and fosters positive relationships with customers and team members.
• Amenable to working onsite, following a dayshift schedule

• HMO
• Group Life Insurance Benefit
• Virtual Credit Card
• Paid Leaves
• Government Benefits
• Other exciting benefits to be discussed

Supplemental pay types:

• 13th month salary
• Overtime pay
• Night Differential

Requirements

·       
A degree in Computer Science, Information Technology, Management Information Systems, Business or any related field

·        At least 3 years experience in software development, high traffic and multitier applications.

·        At least 3 years experience working on different frameworks such as Angular JS, React Next JS
Expertise on Javascript

·        Experience with o back-end systems like NodeJS or PHP o GraphQL, SOA, JSON, XML, and RESTful web service framework o MVC of MVVC software architecture for web systems o Apache or Nginx o AWS Cloud Computing o different storage such as elastic cache, redis cache, blob storage or CDN, etc.

·        Exposure to projects solutioning and designing SAAS type systems and white labelling will be an advantage

·        Experience working on a Shift left quality practice. Able to write and create test scripts to automate unit testing.Ability to help design and develop software with focus on maintainability, reusability, performance and scalability

·        At least 1 year experience working on DevOps environment

·        Ability to prioritize and multi-task in a flexible, fast paced and changing environment.
Demonstrated experience in issue resolution, effective problem-solving and communication skills

·        Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision.

·        Experience working effectively with cross-functional teams, end-users and vendor partners to ensure the success of each program/initiative

LegalMatch is seeking a dynamic and analytical Project Manager to drive strategic initiatives aimed at solving customer problems (including those related to engagement, retention, churn, and other areas). The person that will thrive in this role is an obsessive problem solver--someone who is highly proactive, analytical, and focused on delivering impactful results.

• Develop an in-depth understanding of customer problems and goals and ensure that LegalMatch’s platform is aligned to meet or exceed expectations
• Be accountable for delivering various success metrics including case conversion, client engagement, and others.
• Partner closely with our Engineering team to translate business needs and product requirements into new solutions for customers.
• Lead initiatives with other teams to identify gaps, create or improve processes, and proactively develop new solutions.
• Work closely with cross-functional teams to ensure potential business opportunities and product development opportunities are reported and maximized.
• Address all sorts of problems analytically to drive customer success and retention.

• Demonstrates a can-do attitude, flexibility, and a willingness to learn and grow in new areas.
• Problem solver; experiments with new approaches and techniques to improve work processes.
• Team player with strong communication skills
• Background in SaaS growth hacking/growth marketing (including growth funnel optimization)
• Strong analytical skills to address and solve various problems related to reputation, churn, and driving quality cases.
• With significant entrepreneurial drive
• Willing to roll up sleeves to directly solve challenging problems
• Experience driving revenue growth and expansion with a portfolio of customers.
• Experience implementing process improvement initiatives and creating new methodologies for an organization.
• Customer-focused and innovative mindset when approaching new challenges.

Scoping

• Coordinate with all stakeholders on bidding processes.

• Organize and document supplier meetings, site inspections, pre-bid conferences, and other bid-related activities for all involved stakeholders.

• Review bidding documents to ensure alignment with PBSP policy and provide updates on bidding status.

Planning

• Monitor project timelines in the procurement plan and provide regular status reports to relevant stakeholders.

• Summarize the procurement plan for vendor sourcing efforts and update progress on all projects within the plan.

• Hold regular meetings with stakeholders to review the procurement plan’s status and address any necessary actions.

Administrative

• Support the Senior Estimating Manager in team management and operations.

• Maintain records of meetings for reference and audit purposes.

• Prepare reports as requested.

Job Types: Full-time, Permanent

Pay: From Php 35,000.00 per month

Schedule:

• 8 hour shift
• Pacific Standard Time shift
• Monday to Friday

The Specialized Talent Sourcer identifies and attracts top candidates with specific skill sets or expertise to fill niche positions. They have a deep understanding of the industry and job requirements they recruit for, and utilize specialized sourcing techniques to effectively match qualified candidates to the defined unique needs of client organizations.

• Location Specifics: Mandaluyong, Philippines
• Specific Needs: 3 years' sourcing and recruiting experience in advanced manufacturing and engineering sectors is a must have; experience recruiting from US or Canada market is ideal
• Language Requirement: Native Language; English
• Position Setup: Hybrid (once a month in the office)
• Shift Schedule: Night shift (8AM to 5PM Central)

Duties and Responsibilities:

• Collaborating closely with recruiters and hiring managers to understand the unique job requirements and effectively align sourcing efforts with the organization’s goals.
• Reviewing and posting attractive job adverts on specialized job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods such as online platforms, social media, and networking to identify and connect with potential candidates who possess the specific skills and qualifications required for niche positions.
• Implementing traditional, creative, and targeted candidate attraction strategies, such as mobile and email campaigns, cold calling, utilization of recruitment marketing, etc. to cultivate and grow talent communities​ for current and future hiring needs, ensuring a steady and engaged pipeline of specialized talent is always available.
• Engaging with potential candidates through personalized outreach, networking events, and communication channels to establish rapport and interest in job opportunities.
• Conducting and presenting thorough and regular market research to understand industry trends, salary benchmarks, and talent availability, which helps in planning effective sourcing and hiring strategies.
• Pre-screening candidates to assess their qualifications, experience, and cultural fit before presenting them to the hiring team.
• Sharing market and candidate insights to business hiring groups, while consulting them on sourcing and hiring strategies.
• Actively promoting the employer brand to potential candidates, highlighting the company’s strengths in the specific industry, and opportunities for career growth.
• Ensuring accurate and up-to-date records of candidate interactions and sourcing activities, using applicant tracking systems (ATS) and other available tools.
• Staying updated with industry best practices, sourcing tools and techniques to continually improve the effectiveness of talent sourcing strategies.
• Fostering diversity and inclusion by sourcing candidates from diverse backgrounds and underrepresented groups, contributing to a more inclusive workforce.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

JOB OBJECTIVE

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with sales team.

JOB RESPONSIBILITIES

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

Job Description

Responsibilities (how we will measure success)

• Support the Luxembourg-based RC (‘responsable du contrôle du respect des obligations’) and the Know Your Asset (‘KYA’) teams in carrying out their daily responsibilities concerning AML/KYC compliance for both external and internal parties.

Tasks (what does the role do on a day-to-day basis)

AML & Compliance officer will:

• Review and analyze the necessary KYC/KYA documents received to onboard new clients and conduct asset KYA analysis for the Asset DD service;
• Generate and manage reports on AML/KYC data for both investments and clients, including creating checklists to track document statuses for each investment;
• Assist the Luxembourg team in creating various AML/CFT and KYA reports such as the RC annual report, agreements, quarterly RC report, AED/CSSF forms, and more.
• Support implementation and maintenance of document collection procedures, including monitoring shared folders for updates;
• Conduct checks using screening tools like WorldCheck for name screening against financial sanctions lists, PEPs, and regulatory enforcement entities;
• Perform Adverse Media controls;
• Escalate significant AML/CFT deficiencies and issues to Senior management of the RC/KYA team;
• Provide support to the RC and KYA teams for any ad-hoc requests from various stakeholders;

Key competencies for position and level

Getting things right and doing the right thing lie at the core of our AIFM team as they make sure we’re always consistent and comply with current financial regulations. While the role is focusing on AML and Compliance, you will need to be a master organizer, enjoy variety and a methodical planner. 

You’ll need to be thorough in all you do, using your own judgment to highlight any significant finds and escalate if rules and regulations are breached. Attention to detail is a must to have.

Every day brings a new challenge so you’ll need to be a team player at heart, pro-active and with an eye for detail, as well as great organizational skills so you can prioritize your day-to-day and meet the deadlines. Building relationships across the business is a must have to succeed and be effective in this role. 

Our team are our second line of defense and ensure that we are compliant with applicable laws, corporate and service standards, company policies and procedures. With the support of your team and using your own judgement you will need to identify any risks or concerns and report them in a timely manner.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Proficient verbal and written English, other languages are an advantage
• Eager to learn and grow
• Ability to work in team: excellent interpersonal and communication skills towards management and staff
• Be well organized, with attention to detail and autonomous
• Drive, initiative and ownership
• Flexible working hours