Total 6,294 Others/Any Full-time job vacancies

We are looking for a Customer Support Specialist with excellent communication skills and who enjoys putting our customers first to join our customer support team. In this role you will be reporting to our head of customer support and deliver flawless customer experience by providing ongoing support and help our customers with building amazing e-learning content. Your overall goal is to achieve high customer satisfaction and contribute to the success of our customers. 

At Easygenerator we have a very ambitious support team and we ensure that our customers get all the support they need as fast as possible. We pride ourselves with a minimum CSAT of 95% and a first response time median of less than 5 minutes and we are currently over achieving that. We need a dedicated Customer Support Specialist to keep our customers more than satisfied. 

Overall, your tasks will be the following: 

• Interact with customers through multiple channels (chats, emails, and calls) 
• Sharing best practices and recommendations 
• Register customer responses, complaints and remarks and handle requests for assistance 
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers) 
• Contribute to overall improvement of internal processes and be the voice of customers in our team  
• Be able to achieve the minimum successful indicators for our KPI’s 
• Strive to keep our customers satisfied 

The Office & Administration Manager will be responsible in providing support to the Center’s daily office operations, ensuring the smooth running of the office environment, managing administrative tasks, and supporting the needs of various departments as needed. The Office & Administration Manager will also aide in effectively managing and developing the Executive Support and Administration group to provide efficient, high-quality, administrative support to the Global leadership team. This position requires a high level of stakeholder management, organizational and communication skills as well as tact, integrity, professionalism, resourcefulness, ability to prioritize and multi-task, excellent communication skills and the highest degree of confidentiality.

Responsibilities and Duties:

• Managing day-to-day administrative tasks such as mail distribution, office supplies procurement, equipment maintenance, and office layout management.
• Overseeing the maintenance, security, and functionality of office facilities including managing leases, coordinating office space allocation, and ensuring a safe and productive work environment.
• Liaising with vendors and service providers for various office needs, including cleaning services, maintenance contractors, office supplies vendors, and equipment suppliers; Managing relationships with external service providers or vendors that support shared service center operations, such as software vendors or outsourcing partners.
• Managing the site's (facility/administration related) budget, expenses, and financial performance. This includes forecasting, budgeting, cost control, and ensuring that financial targets are met.
• Ensuring that the site operates in compliance with all health, safety, and environmental regulations and standards. This includes implementing safety protocols, conducting risk assessments, and promoting a culture of safety among employees.
• Provide support in organizing company events, meetings, and conferences including coordinating logistics, arranging catering, managing invitations, and overseeing event setup and cleanup.
• Managing office records, files, and documentation. Implementing systems for document storage, retrieval, and organization to ensure efficient information management.
• Overseeing IT-related tasks such as equipment setup, software installations, troubleshooting technical issues, and coordinating with IT support services. This includes ensuring that technology systems are maintained and upgraded as needed to support operations effectively. (working with Infosys and Local IT Specialist).
• Developing and implementing office policies and procedures to ensure consistency, efficiency, and compliance with organizational standards.
• Serving as a point of contact for employees regarding office-related inquiries, concerns, and requests. Fostering a positive work environment and addressing employee needs as they arise.
• Ensuring that shared service center operations comply with relevant regulations, policies, and industry standards. This includes managing risks related to data security, privacy, and regulatory compliance.
• Managing the site's supply chain activities, including procurement, inventory management, and logistics. This includes ensuring the availability of materials and resources needed for production or operations.
• Identifying and mitigating risks that may impact the site's operations or business continuity. This includes developing contingency plans, disaster recovery strategies, and crisis management protocols.
• Providing leadership support to the Executive Support and Administration team by aiding in creating, maintaining and executing policies and procedures aligned to running smooth stakeholder support operation.
• Will work with the senior manager and the team leaders to plan and execute strategy, expansion of scope and growing the support functions, portfolio and the number of executives being supported.
• Responsible for hiring staff and working closely with the transitions team for new roles and requirements.
• Managing and cultivating relations with all executives and stakeholders being supported by his/her assigned teams.
• Facilitating feedback gathering from executives and providing inputs to the team to improve performance.
• Resolving issues associated with expense reporting, travel planning, meeting planning and execution, calendar management, timecard submissions, purchase orders, special projects and other administrative tasks being supported by the team.
• Providing effective leadership to assigned staff members, ensuring all deadlines and deliverables are met with high quality and in a timely manner.
• Be able to manage a team to affect the best results and provide the best customer services for both internal and external customers.
• Define, measure and utilize metrics to improve performance of the team.
• Motivating team members to achieve their best.
• Discovering training needs and providing coaching as needed.

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

• This position reports to the Junior Operations Executive, its equivalent if not higher, within the Oil, Gas and Chemicals (OGC) business line.

As our Product Data Specialist, your passion for the details helps us create a great experience for our customers. You are responsible for ensuring that product data is accurate, and you continue to optimize for efficient and scalable ways to maintain that accuracy. You will work closely with our Merchandising, Operations and eCommerce teams and have an opportunity to learn all about the data that is behind our product assortment.

What you’ll do:  

• Data Creation and Enrichment
  • Create SKUs for new products (including those not sold on balsamhill.com sites, such as retail, small parts, replacement parts, wholesale/partner)
  • Assign UPCs to Product SKUs (child)
  • Create and assign Parent Codes (previously called Family Codes) for Décor
  • Create seed records in our Product Information Management system (PIM)
  • Give final approval that a product has been appropriately enriched in PIM and is ready to be sent to selling channels and/or localized
  • Work closely with the Product Data Steward and cross-functional partners to identify additional ways in which your efforts can support the efficient, scalable management of accurate product data
• Data Accuracy and Improvements
  • Work with cross-functional teams to audit the sites for data accuracy prior to each Peak season
  • Identify common themes causing data inaccuracy and partner with the Product Data Steward to determine how to prevent issues in the future
  • Review customer feedback to identify opportunities to improve our data clarity, accuracy and completeness to improve the customer experience
• Other Duties and Responsibilities
  • Perform other duties that may be assigned from time to time.

What you bring to the table:  

• Experience: 2-3 years of experience working with product data, Product Information Management (PIM) systems, or in other non-relational hierarchical database models.
• Tool proficiency: Must be an intermediate to advanced user of Excel.
• Experience in data auditing and quality assurance
• Ability to identify data discrepancies and implement corrective measures
• Strong critical thinking skills to enhance data clarity and accuracy
• Attention to detail and well-organized
• Collaborative and a proactive, team-oriented communicator

Nice to have:

• Strong critical thinking skills to enhance data clarity and accuracy.
• Experience in data enrichment and management projects
• Experience working in Contentserv
• Experience working with Atlassian products, including Jira/Confluence

Location: The Product Data Specialist position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Other Requirements: Updated resume and Letter of Intent

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Discover an amazing opportunity to progress to the role of senior accountant. Explore new areas that will guide you towards enhanced professional achievements and significant influence.

Responsibilities:

• Perform daily cash and position reconciliations; investigate breaks.
• Book entries in the accounting system (enfusion)
• Monitor, book, and reconcile bank debt activity.
• Fund expense reporting and payments
• Report to the front office and management (e.g., risk reporting, margin, financing)

Monthly Responsibilities:

• NAV review. GL, PL, and position reconciliations
• Liaise with the fund administrator throughout the month-end process. Reconcile the NAV pack and investor statements

Ad-Hoc: 

• Regular client reporting
• Financial statement tie-outs: be responsible for reconciling source data against financial statements

Our current work setup is 70% (WFH) - 30% (Onsite) Hybrid Work from Home wherein you need to be in the office for 6 days a month and the rest is WFH. To qualify you must have a stable internet connection (DSL/Fiber with at least 25mbps). 

The Talent Acquisition Partner (Store Persona) is a TA professional who owns the delivery of end-to-end recruitment processes for their assigned open roles. Using their specialized understanding of the competence area(s) they specialize on, the TAP works closely with hiring managers as an advisor, providing market insight, building job ads, executing talent sourcing and engagement to build pipelines, owning the candidate experience across the full process, setting up assessment frameworks, and preparing and negotiating job offers.

You are an experienced, highly energetic HR professional with a strong background in recruitment who likes to proactively engage, guide, and negotiate with stakeholders (candidates, hiring managers, leaders, interviewers, etc.) in your day-to-day. You have strong Talent Sourcing and Copywriting & Branding skills that help you find and engage the right talent; top class Talent Assessment skills that ensure we hire the right colleagues with the needed profiles, stellar Communication, Stakeholder Management and Negotiation skills to be able to get everyone on board towards a common direction, and a good base in Data Analytics to set KPIs and assess the performance of your recruitment funnel and continuously improve.

Key responsibilities

• Own full life cycle of all assigned open roles including ensuring accurate systems (SN and ATS) administration, job ad writing, talent sourcing, pipeline building, candidates’ applications planning and execution.
• Enable the best possible hiring decisions by designing the competence assessment process, equipping hiring managers with Team-fit interviews, aligning expectations, and advising hiring managers in hiring decision-making.
• Deliver exceptional candidate experience by giving concrete feedback, ensuring appropriate handover of hired candidates to the pre-boarding process.
• Participate in the team's Roadmap creation and management during yearly planning, and quarterly & monthly reviews. 
• Proactively communicate, collaborate, and serve as a business partner by adding value to the business through insights, expertise, and professionalism.

·       Review of documents in accordance with provided Work Instructions

·       Process audit report packs in CBE systems

·       Generate and issue certificates

·       Check submitted documents and issue invoice to clients

·       Perform administration tasks in an efficient and accurate manner

• Assisting with Projects: Interns often support ongoing projects within their respective departments or teams. This may involve conducting research, gathering data, or assisting with the execution of specific tasks under the guidance of supervisors or mentors.

• Learning and Development: Interns are expected to actively engage in learning opportunities provided by the organization. This includes attending training sessions, workshops, and mentorship programs designed to enhance their skills and knowledge relevant to their field of interest.

• Collaboration and Teamwork: Interns collaborate with colleagues and team members to achieve common goals. They participate in team meetings, brainstorming sessions, and group projects, contributing their unique perspectives and ideas to the collective effort.

• Administrative Support: Interns may assist with various administrative tasks such as scheduling meetings, managing correspondence, organizing files, and maintaining databases. These responsibilities help interns develop organizational and time management skills essential for professional success.

• Special Projects: Interns may have the opportunity to work on special projects or initiatives outside of their regular duties. These projects allow interns to apply their skills in real-world scenarios, demonstrate initiative, and make meaningful contributions to the organization.

• Professional Development: Interns are encouraged to take ownership of their professional development by seeking feedback, setting goals, and proactively seeking out opportunities to expand their skills and knowledge. They may also be encouraged to participate in networking events and industry conferences to build connections within their field.

• Adherence to Policies and Procedures: Interns are expected to adhere to the organization's policies, procedures, and code of conduct. This includes maintaining confidentiality, respecting intellectual property rights, and conducting themselves in a professional manner at all times.

• Feedback and Evaluation: Interns receive feedback on their performance from supervisors or mentors throughout the internship. This feedback helps interns identify areas for improvement, build upon their strengths, and ultimately grow professionally.

As Accounts Receivable Analyst 3, he /she is the focal person of all rebates programs in his area and managing the day to day activities related to Accounts Receivables

Position Overview: As a Civil Engineer specializing in site development, you will play a pivotal role in transforming existing conditions into well-designed and functional site plans. Utilizing your expertise in AutoCAD and drainage calculations, you will assist in the design and development of drainage plans, site layouts, storm drainage systems, and utilities integration. You will collaborate with project teams remotely to ensure that site plans meet regulatory requirements and client objectives across various market sectors. 

Key Responsibilities: 

• Utilize scan-to-plan processes to assess existing site conditions and assist in the development of design concepts remotely. 

• Develop site plans with drainage calculations, incorporating stormwater management strategies and utilities integration. 

• Prepare drainage plans, site layouts, and storm drainage systems remotely to support land development projects. 

• Collaborate with project teams remotely to integrate stormwater calculations, grading, and utilities into comprehensive site plans. 

• Coordinate with regulatory agencies and stakeholders remotely to obtain approvals and ensure compliance with applicable codes and standards. 

• Bachelor's degree in Civil Engineering or related field from an accredited institution. 

• Minimum of 5 years relevant work experience in civil engineering practice. 

• Advanced to expert proficiency in Civil 3D usage.  

• Preferably with hydrology and hydraulics software for modeling stormwater runoff and designing stormwater management systems such as HydroCAD. 

• Experience in Stormwater & Sewer Analysis (SSA) and Flood Analysis (FA) in Civil 3D is preferred but not a mandatory requirement. 

• Strong understanding of drainage calculations, stormwater management, and utilities integration. 

• Experience working on civil, land development, residential, commercial, and public/community institution projects. 

• Excellent communication, problem-solving, and teamwork skills. 

• Ability to work effectively in a virtual environment and collaborate with remote teams during US business hours. 

At Whizz, we're dedicated to revolutionizing transportation for delivery drivers, ensuring that everyone has access to reliable mobility solutions, irrespective of financial barriers. Our mission is to democratize access to vehicle ownership and financing, empowering drivers to achieve success in their delivery careers. We're committed to making transportation seamless and hassle-free, allowing drivers to focus on delivering top-quality service to their customers.

We are seeking a talented and results-driven CRM Marketing Manager to join our marketing team. If you're passionate about creating compelling customer engagement strategies and optimizing marketing funnels, we want to hear from you!

Responsibilities:

• Develop engaging and persuasive copy for email, SMS, and messenger marketing campaigns.
• Optimize and launch new acquisition funnels using Brevo, Make, and Zapier.
• Collaborate with AI tools, copywriters, and designers to create compelling images and GIFs for emails and messengers.
• Use Metabase and other analytical tools to interpret funnel performance, identify drop-off points, and suggest optimization strategies.
• Design and execute A/B tests to improve conversion rates.
• Produce detailed reports, extract insights from data and implement changes.
• Work closely with the sales team to develop content and tools that support the funnel and improve conversion rates.

• Minimum 2 years of experience as a CRM Marketing Manager or similar role.
• Proficiency in CRM systems (e.g., Brevo, Customer iO) and marketing automation tools (e.g., Make, Zapier).
• Strong data analysis skills and ability to generate reports using Metabase and Google Sheets/Slides.
• Experience with A/B testing and experimentation.
• Excellent copywriting skills with a focus on overcoming banner blindness.
• Understanding of content marketing and its role in driving acquisition.
• Familiarity with Agile marketing methodologies.
• Strong adaptability, business acumen, and results-driven mindset.
• Excellent English proficiency (C1+); French proficiency (B2+) is a plus.
• Bachelor's degree in Marketing or related field is preferred but not required.

Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together!

Send a cover letter and your CV to hr@getwhizz.com. The cover letter should explain why your experience and expertise will multiply business performance.

Position: Web Solution Engineer

Work Hours (Client): Mondays to Fridays, EST

Pay Range: $1200 - $1800/month 

Location: Fully Remote

Responsibilities

• Assess current technology used and develop steps and processes to improve
• Work alongside account management, operations, customer service and data teams to monitor product performance and resolve bugs/issues
• Monitor merchant’s international site performance, ensure smooth performance, and take process improvement and Merchants’ feedback, input and requests back to the Product and Engineering teams
• Provide ongoing education and technical assistance to internal teams and OpenBorder merchants
• Support the Sales and Product teams in introducing OpenBorder solutions to merchants and partner

• 2+ years experience in project management & engineering
• 2+ years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
• BS/Master’s degree in Computer Science or another technical field
• Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
• Firm understanding of systems integration concepts and API implementation
• Strong understanding of go-to-market strategies and sales enablement needs is a plus
• Established problem-solving skills and troubleshooting abilities
• 1+ previous experience in eCommerce and Logistics/Operations environment is key
• Knowledge on Shopify and other eCommerce solutions is key
• Ability to multitask and work well under deadlines in a fast paced environment

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leaders.    

• Work Location: Manila, PH
• Work Arrangement: Hybrid (1-2x a week)
• Work Schedule: Night shift 
• Specific requirements: Experience in hiring for corporate roles or IT/Tech roles is a must.

Responsibilities:   

• Finding Candidates:  - Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.
• Engaging Candidates: - Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).
• Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.
• Service Excellence: - Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

The Specialized Talent Administrator & Coordinator is responsible for providing administrative support to the talent acquisition process through pre-hire and post-hire activities, facilitating a variety of logistical and recruitment activities to service a particular client program or teams.

• Work Location: Manila, PH
• Work Arrangement: Hybrid setup, 1-2x a week in the office
• Work Schedule: morning shift 
• Specific requirements: good communication skills, recruitment experience is a plus

Duties and Responsibilities:

• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.) 
• Timely review of applicants who have applied via the ATS
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers 
• Execute the offer process, including creating & routing offer letter and presenting offer to candidate 
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide metric and pipeline reporting
• Provide other administrative support to recruitment team as needed

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. Our group supports product development and rating filing across all admitted insurance products such as Workers Compensation, General Liability, Commercial Auto, Professional Liability, Property, Travel, Accident, Lenders and Surety, etc.

This position is an excellent opportunity for a new actuarial candidate looking for intellectual and professional challenges, learning actuarial skills and understanding various products in Property & Casualty insurance.

• Collaborate with other pricing actuaries and cross-functional business partners to rollout new programs/products and revise existing products & rate plans.
• Perform rate indication, impact analysis and competitor research to help develop rate plan.
• Maintain and enhance various tools and processes with programming applications (e.g. SQL, Snowflake, Python, VBA) to improve efficiency, scalability and speed-to-market.
• Learn and Understand Property & Casualty insurance products and actuarial concepts/techniques

The QA Engineer II is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard. This role requires technical skills and a high degree of problem solving skills. The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement. This role requires strong communication skills and the ability to work well with others. This role will focus on configuring and setting up test automation.

I. Soft Skills
1. Ability to work well under pressure.
2. Ability to work well with others.
3. Ability to be flexible and adapt to changes quickly.
II. System Analysis
1. Learns and maintains knowledge of the business applications for the products being tested.
2. Follows software testing corporate standards.
3. Keeps stakeholders updated with testing status.
4. Maintains test scenarios and test cases.
III. Test Planning and Execution
1. Performs test planning activities as required.
2. Creates and modifies test cases.
3. Creates and modifies test data.
4. Executes test cases and records results in test management system.
5. Automation Testing – Set up and maintain automation tests and be involved with CI CD.
IV. Defect Management
1. Identifies software defects.
2. Creates and manages assigned defects in defect management system.
3. Determines defect severity based upon corporate standards.
4. Works with Agile team and stakeholders to communicate defect information.
5. Retests defect when issue has been resolved.
6. Provides additional documentation to software engineers as required

Provide technical leadership and guidance in the design and delivery of highly scalable fit-for-purpose customer engagement and back-office process solutions, architecture, technologies, and governance. Additionally, this role will lead the construction of a combined ecosystem of traditional on premise and cloud platforms.

Technologies Used

• Golang
• Python
• Postgresql
• AWS Cloud

What will a normal day look like?

The Business Analyst is responsible for the development and completion of key business reports and requirements to support the operational effectiveness of the channel.

Duties and responsibilities:

• Provide structure in analysing and addressing business problems and opportunities  
• Provide regular business reports  
• and analysis with solutions for identified business problems or opportunities 
• Ensure reports and analyses are comprehensible to all stakeholders 
• Use reporting tools effectively and efficiently 
• Develop and implement Data Management System  
• Provides quantifiable measures of effectiveness of business initiatives and processes 
• Identify, understand, and articulate internal business requirements  
• Regularly conduct research both internally and externally to identify opportunities for business process changes or improvement 
• Regularly review existing business processes and ensure are streamlined, efficient and effective always 
• Assist on business projects with process design, gap analysis activates, As-Is and To-Be Analysis 
• Support Integration decisions and highlight impacts associated with end-to-end processes 
•  
• Work closely with business stakeholders, Finance, and IT Departments for development of initiatives such as financial plans, business process and systems 
• Ensure complete and accurate documentation of reports, analysis, updated business processes 
• Can engage and communicate recommendations to senior stakeholders 
• Facilitate meetings and workshops relating to Business Reports presentation 
• Help as directed on ad hoc tasks and projects as directed by the stakeholders or the Country Manager 
• Any other related tasks which may be necessary from time to time 

• Prepare customer invoices.
• Send Statement of Accounts/ Payment Reminders to customers
• Liaise with customers on matters related to billing and collection.
• Maintain the Project Backlog and Resource List update.
• Create and update projects.
• Review Contractor Timesheet for accuracy and follow up for pending timesheets.
• Perform related tasks as guided by your manager or the Accounting Manager

What does the management trainee do?

The Key Project Management (KPM) trainee will play a critical role within the company to achieve our objectives over the long term. The trainee will work with both the regional and local KPM teams to identify projects and opportunities that align with our core competencies of providing high quality solutions for the construction industry. You will be a key contributor to the strategic direction of the KPM team.

You will gain exposure and experience in:

Undertaking market research to identify key projects of interest.

Review of project specifications, scope of work and customer requirements.

Develop, plan, and execute a strategy to build customer relationships and increase project penetration.

Communicate market intelligence, results and lessons learnt with the team. 

Participate in meetings, workshops, and other learning opportunities – both internal and external.

Make regular site visits to monitor progress, demonstrate technical expertise and build relationships.

Develop and maintain a network of direct contacts with architects, consultants and main contractors.

Travel to different offices and participate in daily operations as required.

Provide administrative support, create, and conduct presentations.

Help managers in evaluating performance (e.g. writing reports, analyzing data)

Gaining knowledge of company policies, protocols, and processes.

Drive change, unlock potential, win together, and inspire.

• To assist the appointed Project Manager in managing the project inclusive of cost planning, consultant and contractor procurement, design management, construction management until project completion and handover.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Manage and oversight all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers.
• Aiding appointed Project Manager in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system frameworks.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

• To lead the project on stakeholder management, cost planning, consultant and contractor engagement, design management, construction management from onboarding to handover and closeout.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Manage and oversee all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers.
• Aiding appointed Project Lead in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system framework.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

Job Description

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda
• Serve as the SPOC for escalations from our restaurant partners
• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda