Total 3 Senior Executive job vacancies in Ermita, Metro Manila

The International Communication, Senior Partner plays a critical role in transforming complex organisational strategies into clear, engaging narratives that resonate with our diverse global audience. You will be responsible for creating compelling content, managing communication channels, and ensuring our messaging is consistent and impactful across all platforms.  

This role serves as a critical support function to the Senior Communication Manager overseeing EMEA, India, and APAC regions, while simultaneously acting as an integrated partner to our global communication team.

Key Responsibilities:

Content and Creative Development

• Collaborate closely with the Senior Communication Manager to design and implement comprehensive global communication strategies
• Plan and execute communication strategies for global organizational changes and updates, crisis communication, technology/people strategy, and events, inclusive of the company’s annual Global Summit as well as global leadership meetings, and regional All Hands Calls
• Identify creative, out-of-the-box ways to engage and capture opportunities that align with priorities and goals, including leveraging AI and automation where applicable for efficiency

Creative Thinking

• Develop sophisticated and engaging communication collateral, including executive presentations, email communications, and multimedia content
• Collaborate with key stakeholders to understand project objectives, audience needs, and key messages and then translate the information into clear, compelling visuals, ensuring consistency in design across all materials
• Provide insights and recommendations to enhance the effectiveness of communication

Stakeholder Management

• Build relationships with internal leaders and team members and serve as a point of contact in the absence of the Senior Communication Manager for tactical support
• Collaborate with the Communication team and other stakeholders to understand communication needs and objectives
• Gather and summarize employee feedback on communication effectiveness after key communication events and share with executive stakeholders as appropriate.

We are seeking a new Senior Designer for our Manila Studio. You will be responsible for technical documentation deliverables of the current Corporate Interior project in Mumbai. You will be required to produce high quality and accurate full set drawings of various project stages from design development up to tender and construction stage.

In Brief

• You will be responsible for ensuring that quality of work is consistent with company's documentation as well as professional standards.
• You will be responsible for preparing interior design drawings/ documentation sets from given information and/or sketch drawings.
• You be responsible for preparing fully coordinated and accurate sets of tender, construction, as-built drawings for interior design drawing packages.

● You have 6 years' experience as an Interior CAD draftsman/ designer handling corporate interior projects

● You hold a Diploma in Interiors or Architecture with expertise and high level proficiency of AutoCAD

● You have knowledge of materials and technical specifications related to interior design

● You are highly attentive to detail, well-organized and reliable

● You have excellent time management and organization skills along with good coordination and communication skills

● You have the ability to work well under pressure

● You will subscribe to the company core values of Teamwork, Integrity and Excellence

To find out more visit www.spacematrix.com

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Intercom CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage