Total 3 Senior Executive job vacancies in ph leyte

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Answer client queries with enthusiasm, courtesy, and an open mind.
• Provide excellent customer service in a timely manner.
• Comfortably work with data.
• Support associates with their general queries and needs.
• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Experience with CRM 
• 50-60 words per minute typing speed.
• Excellent verbal and written communication skills.
• Strong and effective phone contact handling skills.
• Ability to accept feedback gracefully and with an open mind.
• Advanced understanding of common Customer Experience best practices.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.

• Customer orientation and ability to adapt/respond to different types of characters.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Flexitime
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Duties and Responsibilities:

People:

• Act as a technical reference for staff on existing and upcoming technologies.
• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
• Manage and deliver multiple projects with excellent time management and leadership skills.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Cross trains other members of the Information Technology department.
• Provide 3rd level support.
• Support and assist the Service Desk team as needed.
• Performs on-call duties on a rotational basis.

Client:

• Architect information and operational support systems.
• Contributes to efficiency improvements through process automation and documentation.
• Contributes to the maintenance of the Information Technology department's disaster-recovery plan.
• Liaise with business units, vendors and other IT personnel for project design and planning, or problem resolution.
• Maintain security, backup, redundancy, and disaster recovery strategies.
• Manage and document systems configurations.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Participate in the design of information and operational support systems.
• Own efforts to expand growing cloud presence.
• Architect, plan, implement, manage and maintain cloud infrastructure.
• Submit recommendations to management for upgrades and enhancements.

Value:

• Audit systems and processes to verify compliance and performance.
• Architect, plan, implement, maintain and support Firm standards for server computers, infrastructure applications, backup systems, and storage platforms.
• Document system designs/functions and ensure all documents are updated.
• Coordinate with Ryan IT management in identifying opportunities for improving service delivery methods and procedures; review with appropriate management staff; implement improvements. 
• Performs other duties as assigned.

Education and Experience:

Bachelor's Degree and fifteen or more years related systems administrator experience.

• Ability to work under pressure and time constraints.
• Ability to work in a team environment.
• Excellent business analysis and problem-solving skills.
• Ability to work with people of varying technical skills.
• Quick, analytical thinker.
• Ability to effectively communicate complex concepts.
• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business need.

Computer Skills:

To perform this job successfully, an individual must have a high level of expertise of Microsoft Server Operating Systems and functional components (Active Directory, DNS, DHCP, ADFS), Microsoft® Office Suite, VMware vSphere, Avamar Administration, Storage Administration (preferably Dell Compellent and Nimble Storage), and scripting automation tools (PowerShell). The candidate should also possess solid networking knowledge (OSI network layers, TCP/IP), and cloud infrastructure experience with Microsoft Azure or AWS, and associated automation tools (Ex: Docker, Ansible, Chef, Puppet, Nessus, etc.)

Certificates and Licenses:

Valid driver’s license required.  Preferred certifications: Windows Server, 2008 – Server Administrator (or newer), Microsoft® Exchange 2010 (or newer), VMware Certified Professional 5 (or newer), CCNA, Network+, or Security+.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Position requires regular interaction with employees at all levels of the Firm and external vendors.
• Must be able to lift, carry, push or pull up to 30 lbs.
• Independent travel requirement: up to 25%.

Equal Opportunity Employer: disability/veteran

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Roles and Responsibilities:

• Handle large data processing such as data mining, cleansing, transformation, merging, aggregation, and calculation by using data processing software (i.e. DCS, SQL)
• Design, model, and generate deterministic or predictive data using Prophet, SAS, Python, or R Studio.
• Using processed data, conduct investigation, provide analysis, and endorse recommendations to stakeholders
• Present and communicate modeling and data analysis results and recommendations to internal stakeholders.
• Become an SME of actuarial and company data and data system.
• Collaborate with Actuarial Pricing, Valuation, Modelling, Reinsurance, Corporate Solution teams.
• Facilitate technical or skills training as needed.
• Support development and testing of IFRS 17 related solutions.
• Perform other responsibilities and duties as may be assigned by the manager in to meet stakeholder requirements.

MINIMUM JOB REQUIREMENTS

• Education: Bachelor’s degree related to math/statistics with good scholastic records
• Experience: At least 1-year relevant experience in Actuarial Valuation, Studies or Product Development, with any of the top 10 life insurance companies.
• Certifications:
  • Affiliate of the Actuarial Society of the Philippines
  • Almost Associate of Life Management Institute (LOMA)
• Skills:
  • Experience in manipulating data sets, designing, building actuarial and/or predictive models, and is familiar with the following software/tools:
    • Experience using statistical computer languages (R, Python, SQL, SAS etc.) to transform data and draw insights from large data sets.
    • Knowledge and exposure in actuarial software especially Prophet and DCS (or equivalent).
    • Experience visualizing/presenting data for stakeholders using: Power BI, SAS VA etc.
    • Automation solution such as Powershell and UiPath
  • Knowledgeable in IFRS and PFRS insurance accounting and reporting standards is a plus.
  • Proficient in MS Office applications.
  • Excellent communication and presentation skills to convey in easy to understand terms the results and recommendations to stakeholders
  • Comfortable to navigate and willing to work on ambiguous situations.
• Proactive and flexible attitude, with willingness to take an “all hands-on deck” approach

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.