Total 1,204 job vacancies in MAKATI, National Capital Region

The Telephone Operator  is the heart beat of the hotel operation. The position is responsible in processing all external and internal calls either by redirecting calls or assisting the caller. The Telephone Operator will take ownership of the callers’ requests, issues, concerns and ensure follow up according to the hotel’s standards. Telephone Operator serves as a liaison for guests requiring information relating to all aspects of the hotel. Telephone Operator maintains the hotel’s telephone system and assisting all external and internal guests in operating the telephone system.

What you will be doing:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

General Accountant

Are you a dynamic and results-driven professional with a passion for finance and accounting in the hospitality industry? We are looking for you!

What you will be doing:

Reporting to the Chief accountant, responsibilities and essential job functions include but are not limited to the following:

• Assist the Chief Accountant in the preparation of any and all reporting and analysis requirements regardless of reporting frequency including daily, weekly, monthly, quarterly, annual and ad-hoc. This includes postings of vouchers.
• Ensure information presented in all reports is accurate and reflective of actual business transactions.
• Ensure all reports are prepared on a timely basis meeting all deadlines.

• Assist in conducting surprise spot-checks on General Cashier’s float on a periodic basis.
• Assist in conducting surprise spot-checks on all Outlet Cashier’s float on a periodic basis in addition to spot-check performed by the General Cashier.
• Assist in conducting surprise stock-count inspection in addition to/ during the month-end stock-count conducted by the Cost Controller’s office.

• Assist in the preparation of all groundwork required for all statutory audit and tax/fee requirements.
• Provide assistance during the audit (internal and external) review process.
• Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.

• Maintain General Ledger with journal entries.
• Month end reconciliation of Balance Sheet Accounts.
• Prepare Bank reconciliation of online statements (daily & monthly).
• Preparation of Monthly assigned Journals and allocation of shared expenses among departments.
• Assist in compilation of departmental budget and forecast.
• Maintaining the Fixed asset register.

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
• To be fully conversant with all services and facilities offered by the hotel.
• To ensure all files and reports are properly filed for future reference.
• To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
• To carry out any other reasonable duties as assigned by the Cluster Director of Finance and Business Support

Outlet Cashier

As an Outlet Cashier, you will be responsible for providing excellent guest service and maintaining the overall efficiency of set standards for the function.

What you will be doing:

- Settling guest check/billing by cash/cards

- Maintain the cash register by accurately counting the cash drawer at the beginning and end of each shift, ensuring that it balances with sales transactions.

- At the end of the shift, reconcile the cash register, prepare a daily sales report, and assist with closing tasks.

- Drop the cash in the Finance office, each envelope will be checked by the General Cashier

- The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.

- At the end of each shift, cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe

The Food & Beverage Server will provide our Guests with warm and efficient service within our Food & Beverage Outlets. Taking food and beverage orders, offering suggestions and ensuring the quality of our products is outstanding are some of the key components of this role. Responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly, warm and engaging service.

• Demonstrate a complete understanding of outlet policies, procedures and service standards.

• Have full knowledge of the menu and beverage lists in your outlet, as well as all other promotions taking place in the Hotel.

• Have knowledge of all menu items, garnishes, contents and food preparation methods.

• Assist Guests regarding menu items in an informative and helpful way.

• Follow all of safety and sanitation policies when handling food and beverage.

• Report to work on time in a neatly pressed, clean uniform and name badge.

• Understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.

• Attend pre-meal briefing, weekly, and monthly meetings to continually improve the Guests experience.

• Follow all of safety and sanitation policies when handling Food & Beverage.

• Follow outlet policies, procedures and service standards.

• Other duties as assigned.