Total 152 job vacancies in Paranaque City, National Capital Region (Manila), Philippines

This role is an individual contributor with a focus on analyzing technical complaints and providing first level support to both Internal and External staff worldwide.   

The team also provides access controls designed to enroll, update, delete and audit both Internal and External profiles for various Visa portals.   

This position is at a professional level and uses a set of standard procedures to execute tasks while applying analytical skills based on the type of request. This position receives a low level of guidance and supervision. 

Responsibilities 

• Processes urgent requests for password resets and account enablement’s to minimize downtime for both Internal and External staff worldwide. 

• Provides level one triage for Visa portals and applications, which includes diagnosing issues, detecting patterns of impact, and ensuring the validity of complaints while working with other support teams on the resolution of Client inquiries/requests. 

• Assists in coordinating internal resources to accomplish Visa and Client objectives and ensure Client experience standards are met. 

• Maintains access controls responsibility for a wide variety of applications, which involves enrolling, updating, entitling and deleting both internal and external staff profiles. 

• Provide information, direction, and education to Clients regarding the various Visa Portals, products, and services, ensuring understanding of best practices regarding usage and functionality. 

• Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded and advocate on behalf of the Clients. 

• Manages phone hotlines, assigned emails, and web requests to protect service level targets, while leveraging a CRM tool to track daily activities 

• Identifies internal procedures, opportunities and value-added solutions that enhance Client experience and work in collaboration with management to implement. 

• Creates company-wide relationships, to support the initiative of providing prompt and efficient service for our clients and leverages these relationships to develop understanding of the tools housed in the Visa Portals and increase the efficiency in support to clients. 

• Makes decisions guided by policies and procedures. 

• Works independently and receives minimal guidance, once training is completed 

• Responsible for adhering to Visa’s Key Controls, including the protection of non-public data. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Labor Relations (External Services Officer) is responsible for the effective management and implementation of subcontracting to ensure the compliance of subcontractors in accordance with the Government Regulatory and Company’s business requirement.

1. Guide the department in planning the work to be subcontracted that is aligned with the goals of the projects as well as identification of qualified subcontractors. 
2. Recommend improvements, implements and monitors subcontracting process and procedures. 
3. Recommend, proposes improvement on subcontracting procedure in the system. 
4. Support in the execution of  subcontracting signed agreements.  Ensures all the requirements are submitted and complied. 
5. Consolidates and ensures subcontractor’s concern and/or incidents not limited to operational issues are resolved swiftly and recommend resolution. 
6. Facilitates approval of additional subcon plantilla, consolidates and updates on the plantilla registry. 
7. Ensures that subcontractors are informed and updated on the requirements of concerned departments. 
8. Ensures and monitors compliance of the service provider to applicable wage orders. 9. Ensures accurate and timely reporting of HC and Subcontractors business Compliance 
9. Conducts and ensures requirements on performance evaluation to all contractors are being taken religiously 
10. Conducts regular meetings with subcontractors to keep track of performance. 12. Prepares budget for any related subcon expenses. 
11. Understands legal requirements at execution level related to management of Subcontractor, reducing legal risks and ensuring regulatory compliance. 
12. Coordinates with HR and Legal on legal compliance. 
13. Performs other tasks as may be directed by immediate superior

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are seeking a skilled and passionate Web Developer to join our development team. The ideal candidate will be responsible for designing, building, and maintaining user-friendly websites and web applications. This role involves collaborating with cross-functional teams to ensure web applications are performant, accessible, and meet the needs of the business and its users.

Key Responsibilities:

Web Development and Design

• Design, develop, and deploy dynamic and responsive websites and web applications using HTML, CSS, JavaScript, and other web technologies.
• Implement modern, user-friendly, and visually appealing designs based on the needs of the business and target audience.
• Develop both front-end and back-end components, ensuring seamless interaction and performance across web applications.
• Ensure mobile-friendly and cross-browser compatibility of all web projects.
• Work closely with UI/UX designers to ensure a high standard of user experience and interface design.

Web Application Performance and Optimization

• Optimize websites and applications for maximum speed and scalability, ensuring fast load times and minimal resource usage.
• Troubleshoot and debug web applications to identify and fix performance bottlenecks and technical issues.
• Implement SEO best practices to enhance website visibility and search engine ranking.
• Monitor and ensure the security of web applications, protecting against common vulnerabilities and attacks.

Collaboration and Requirements Gathering

• Collaborate with project managers, designers, and other stakeholders to understand business requirements and deliver technical solutions that meet user needs.
• Gather and analyze functional and technical requirements to ensure accurate translation into code.
• Provide input on web application architecture, suggesting improvements and best practices for both design and development.

API and Database Integration

• Develop and integrate web applications with back-end databases, external APIs, and third-party services.
• Design and manage databases for efficient data storage, retrieval, and processing.
• Implement RESTful APIs and ensure seamless interaction between front-end and back-end components.

Testing and Quality Assurance

• Conduct unit testing, integration testing, and troubleshooting to ensure the functionality and performance of web applications.
• Work with QA teams to verify that web applications meet business requirements and function as intended.
• Implement automated testing where appropriate to ensure the ongoing stability and reliability of applications.

Documentation and Maintenance

• Create and maintain technical documentation, including code documentation, system architecture diagrams, and user manuals.
• Provide ongoing maintenance and updates to web applications, ensuring they remain up-to-date and functional as business requirements evolve.
• Regularly review codebase for opportunities to refactor and improve.

Continuous Learning and Improvement

• Stay up-to-date with the latest trends, tools, and technologies in web development, including front-end and back-end frameworks.
• Suggest improvements to existing web applications and processes, optimizing workflows and overall performance.
• Participate in code reviews, sharing knowledge and learning from others to continually improve skills and development practices.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Web Development, or a related field.
• Experience:
• 2-4 years of experience as a Web Developer, with a strong portfolio of web development projects.
• Proven experience with front-end and back-end development.
• Strong experience with web technologies such as HTML, CSS, JavaScript (and related frameworks like Angular, React, or Vue.js).
• Experience with server-side scripting and web frameworks (e.g., Node.js, Django, Ruby on Rails).
• Familiarity with database management systems like MySQL, PostgreSQL, or MongoDB.
• Technical Skills:
• Proficiency in HTML, CSS, JavaScript, and JavaScript frameworks (e.g., React, Angular, or Vue.js).
• Experience with version control systems (e.g., Git, GitHub, Bitbucket).
• Knowledge of back-end programming languages such as Node.js, PHP, or Python.
• Experience working with databases, writing SQL queries, and managing data.
• Familiarity with RESTful API design and development.
• Experience with responsive design principles and CSS frameworks (e.g., Bootstrap, Tailwind CSS).
• Knowledge of web security best practices.
• Soft Skills:
• Strong communication skills to collaborate with cross-functional teams and stakeholders.
• Excellent problem-solving skills with attention to detail.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• A proactive attitude toward continuous learning and staying updated on the latest web development trends.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Certifications (preferred):
• Web development-related certifications (e.g., JavaScript, Node.js, React, Angular).
• Certifications in cloud technologies (AWS, Azure, etc.) are a plus.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are seeking an experienced eStar FileNet Developer to join our team. As an eStar FileNet Developer, you will be responsible for the design, development, and maintenance of content management solutions using FileNet and eStar technologies. You will work with business and technical teams to implement document management systems, optimize workflows, and ensure smooth integration with enterprise applications. Your expertise in FileNet and eStar development will be key in enhancing business processes and ensuring efficient document management solutions.

Key Responsibilities:

FileNet Development and Customization

• Design, develop, and deploy content management solutions using IBM FileNet and eStar technologies.
• Customize FileNet P8 and eStar components such as document classes, workflows, and security settings to meet business requirements.
• Develop and integrate FileNet applications to ensure seamless document management and workflow automation.
• Implement document processing and routing solutions, including document capture, indexing, and automated actions.

Workflow Design and Automation

• Design and develop custom workflows in FileNet to automate document management processes.
• Leverage eStar and FileNet Workflow Engine to create automated solutions for document routing, approval processes, and archiving.
• Build custom workflow solutions to improve business process efficiency, including dynamic routing, task assignments, and document version control.

System Integration and API Development

• Integrate FileNet with other enterprise systems (CRM, ERP, or external databases) to enhance document sharing and management capabilities.
• Develop and implement APIs and services to facilitate communication between FileNet and other systems.
• Use FileNet Web Services and REST APIs for external integration, providing seamless data flow and document management across platforms.

FileNet Administration and Support

• Configure and maintain FileNet repositories, content engines, and databases for optimal performance.
• Ensure security and compliance by configuring user access, roles, and permissions in FileNet environments.
• Provide ongoing support for FileNet solutions, troubleshooting issues, and resolving defects to ensure high availability and reliability.

Testing and Quality Assurance

• Perform thorough testing of FileNet applications and workflows to ensure they meet business requirements and function as expected.
• Collaborate with QA teams to identify and resolve any issues during the testing phase.
• Maintain testing environments, including document repositories and workflow processes, to simulate real-world conditions.

Documentation and Reporting

• Develop and maintain detailed documentation for FileNet applications, workflows, and integrations.
• Provide comprehensive user guides, system manuals, and technical documentation for both business users and IT teams.
• Prepare regular reports on system performance, user adoption, and process improvements.

Continuous Improvement

• Stay up-to-date with the latest developments in FileNet and eStar technologies.
• Identify opportunities for process optimization and propose enhancements to improve system performance, document management efficiency, and business workflow automation.
• Assist in upgrading and migrating FileNet solutions to newer versions, ensuring seamless transition and minimal business disruption.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in FileNet development, including hands-on experience with FileNet P8 and eStar.
• Proven expertise in developing, deploying, and customizing FileNet-based solutions.
• Familiarity with IBM FileNet Content Engine, FileNet Workflow, and eStar integrations.
• Experience with document management, workflow automation, and enterprise content management (ECM) systems.
• Technical Skills:
• Strong knowledge of FileNet architecture, document management, and workflow solutions.
• Proficiency in programming languages such as Java, JavaScript, or C# for custom development.
• Experience with FileNet APIs, Web Services, REST APIs, and eStar integrations.
• Strong understanding of databases, SQL, and data management practices for FileNet content stores.
• Knowledge of J2EE, WebLogic, or other application servers used with FileNet.
• Familiarity with enterprise integration tools and techniques, such as MQ, ETL, and LDAP.
• Ability to troubleshoot and resolve technical issues in FileNet environments.
• Soft Skills:
• Strong analytical skills with the ability to understand and solve complex technical and business problems.
• Excellent communication skills, capable of working with both technical teams and business stakeholders.
• Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
• Detail-oriented, with a commitment to producing high-quality, reliable solutions.
• Certifications (preferred):
• IBM Certified FileNet P8 Developer or similar certification.
• Experience with IBM ECM or eStar certifications.
• ITIL Foundation Certification is a plus.

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Specialist to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• PPC campaigns and keyword research.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are seeking a skilled Database Administrator (DBA) to join our team. As a DBA, you will be responsible for managing and maintaining databases to ensure their availability, performance, and security. You will work with other IT teams to ensure that the organization’s data is properly organized, protected, and accessible. Your expertise will help optimize database performance, support data-related applications, and ensure smooth database operations across the company.

Key Responsibilities:

Database Management and Maintenance

• Install, configure, and maintain databases (e.g., SQL Server, Oracle, MySQL, PostgreSQL, or other RDBMS).
• Perform routine database backups, restorations, and disaster recovery procedures to ensure data integrity.
• Monitor database performance, implementing optimization techniques to ensure high availability and fast response times.
• Perform database maintenance tasks, including index optimization, query tuning, and data cleanup.
• Troubleshoot and resolve database-related issues, ensuring minimal downtime and service disruptions.

Database Security and Access Control

• Manage database security by controlling user access and implementing role-based access control (RBAC).
• Regularly audit database systems to detect and mitigate security vulnerabilities and ensure compliance with data protection standards.
• Implement encryption, masking, and other security techniques to safeguard sensitive information stored in databases.
• Ensure compliance with industry standards and regulatory requirements (e.g., GDPR, HIPAA, etc.) related to database management.

Performance Tuning and Optimization

• Monitor database performance using performance monitoring tools and logs.
• Analyze and optimize queries, stored procedures, and database configurations to improve performance.
• Work with developers to identify and resolve performance bottlenecks, ensuring efficient use of database resources.
• Plan and execute database optimization strategies to improve scalability and resource utilization.

Database Backup and Recovery

• Develop and implement robust backup and recovery strategies to ensure business continuity and data protection.
• Regularly test backup and recovery procedures to ensure they are effective and reliable.
• Manage and monitor backup schedules, ensuring that all critical data is backed up and securely stored.
• Work with disaster recovery teams to ensure that data recovery processes are in place and ready for use in case of system failure.

Database Upgrades and Patches

• Plan and implement database upgrades, patches, and updates in a timely and efficient manner.
• Test and verify the impact of database updates and ensure that they do not disrupt existing operations.
• Collaborate with the development and operations teams to ensure that database environments are up-to-date and fully supported.

Troubleshooting and Support

• Provide ongoing support for database-related issues, troubleshooting and resolving complex problems.
• Respond to and resolve database incidents and service requests from internal teams.
• Work closely with other IT teams, such as developers and system administrators, to troubleshoot cross-system issues.
• Provide technical support during application deployments and database migrations.

Documentation and Reporting

• Maintain comprehensive documentation for database configurations, procedures, and architecture.
• Document database changes, updates, and incident resolutions for internal knowledge sharing.
• Generate regular reports on database health, performance, and security audits for management and compliance purposes.

Collaboration and Continuous Improvement

• Collaborate with application developers, system administrators, and network engineers to integrate databases with other IT systems.
• Contribute to the continuous improvement of database management processes, tools, and technologies.
• Stay up-to-date with the latest database technologies and industry trends, bringing new solutions to improve database performance and management.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Database Management, or a related field.
• Experience:
• 3-5 years of experience as a Database Administrator, managing and maintaining large-scale databases.
• Strong experience with popular relational databases such as SQL Server, Oracle, MySQL, or PostgreSQL.
• Experience with cloud-based databases (e.g., AWS RDS, Azure SQL, Google Cloud SQL) is a plus.
• Familiarity with database replication, clustering, and high-availability technologies.
• Proven experience with database backup, recovery, and disaster recovery procedures.
• Technical Skills:
• In-depth knowledge of SQL, T-SQL, PL/SQL, and other database query languages.
• Familiarity with database management tools, monitoring systems, and performance tuning techniques.
• Experience with database security, access control, and encryption techniques.
• Understanding of indexing, query optimization, and caching techniques to improve database performance.
• Experience with data migration, data warehousing, and ETL processes.
• Knowledge of database monitoring tools (e.g., SolarWinds, Redgate, or similar).
• Familiarity with scripting languages (e.g., PowerShell, Python) for automation tasks is a plus.
• Soft Skills:
• Strong problem-solving skills and the ability to troubleshoot complex database issues.
• Excellent communication skills to work effectively with both technical and non-technical teams.
• Ability to manage time efficiently and prioritize multiple tasks in a fast-paced environment.
• Attention to detail and a strong commitment to data integrity and security.
• Ability to work independently and as part of a collaborative team.
• Certifications (preferred):
• Microsoft Certified Database Administrator (MCDBA), Oracle Certified Professional (OCP), or similar certifications.
• AWS Certified Database – Specialty or Google Cloud Professional Database Engineer is a plus.
• ITIL Foundation certification is beneficial.

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE

Reporting to the Financial Controller, you'll take charge of ensuring that the group's payables are processed both promptly and accurately. In this vital role, you will oversee the complete accounts payable function, implement strong procedures that align with industry best practices, and guarantee that all payments are executed efficiently while adhering to company policies.

RESPONSIBILITIES

• Apply operational skills and the ability to prioritise tasks to ensure all invoices are processed accurately and on time & to the correct entities
• Review and verify the accuracy of invoices, and other payment requests and ensure correct allocation per accounting codes and departments
• Manage internal approval systems for invoices using our internal approval system Approval Max.
• Manage the payment review meetings 
• Prepare payment batches and schedule pay runs as required to meet determined payment terms
• Perform reconciliations including supplier statement reconciliations, credit card reconciliations, and month-end AP reconciliations by verifying entries and comparing system reports to balances
• Attend to Accounts Payable & Payroll queries promptly and professionally, escalating any unknown issues appropriately
• Prepare end-of-month accruals and prepayment journals for financial accountants
• Update and maintain vendor database promptly and identify improvements to the accounts payable process
• Adhere to departmental confidentiality
• Complete cash flow reporting and other ad hoc tasks as required

• 4 years + of Accounts Payable Experience and managing teams
• High level of numeracy and accuracy skills
• Excellent time management and attention to detail
• Effective application of rational and focused problem solving enabling quick and accurate resolution of problems
• Experience in using a financial management software system (ideally Xero) and reporting tools 
• Proficiency in Microsoft Office Excel
• Communication skills: Ability to communicate effectively with various departments and suppliers worldwide
• Great organisational skills and the ability to work autonomously

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched on team that strives to make the streets greener and serve the rider
• A competitive salary
• Global and country-specific benefits packages
• Monthly team outings & events

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.
#LI-REMOTE

Position Overview:
A Car Insurance Customer Service Representative (CSR) is responsible for providing exceptional service to customers by addressing their inquiries, resolving issues, and assisting with car insurance policies. This role involves interacting with clients via phone, email, or chat, maintaining accurate records, and ensuring customer satisfaction.

Key Responsibilities:

1. Customer Support:
• Handle inbound and outbound calls to address customer inquiries regarding car insurance policies, coverage options, claims, and billing.
• Assist customers with policy changes, renewals, cancellations, and endorsements.
• Provide accurate information about car insurance products and services.
2. Claims Assistance:
• Guide customers through the claims process, ensuring they understand the required steps and documentation.
• Collaborate with claims adjusters and other team members to expedite claim resolution.
3. Policy Management:
• Process new policy applications, verify customer information, and issue insurance documents.
• Update customer accounts with accurate information, including address changes and payment details.
4. Problem Resolution:
• Address and resolve customer complaints or disputes effectively and efficiently.
• Escalate complex issues to supervisors or relevant departments when necessary.
5. Sales Support:
• Provide quotes for car insurance policies and offer cross-sell or up-sell opportunities.
• Explain discounts and savings options to customers.
6. Compliance:
• Ensure adherence to company policies, industry regulations, and state laws regarding car insurance.
• Maintain confidentiality and security of customer information.

Previous experience in customer service or the insurance industry preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a highly skilled Developer and Analyst to join our team. In this role, you will combine both development and analytical expertise to design, build, and implement software solutions while analyzing and improving business processes. The ideal candidate will be able to bridge the gap between technical development and business analysis, helping to create systems that solve complex problems and improve business operations.

Key Responsibilities:

Software Development

• Design, develop, test, and deploy applications and systems that meet business requirements.
• Develop both front-end and back-end components, ensuring the seamless operation of business applications.
• Write clean, scalable, and efficient code using the appropriate development tools and languages (e.g., Java, C#, Python, JavaScript).
• Develop APIs and services to integrate different applications and systems.
• Work with databases to design data models, write SQL queries, and manage data for software applications.

Business Analysis and Requirements Gathering

• Collaborate with business stakeholders to understand business needs, workflows, and processes.
• Gather, document, and translate business requirements into clear and concise technical specifications.
• Analyze business problems and suggest innovative solutions that can be implemented through software development.
• Work with teams to prioritize requirements, ensuring alignment with business objectives.

Solution Design and Architecture

• Design technical solutions based on business needs, ensuring that the architecture is scalable and efficient.
• Develop detailed design documents, including system diagrams and flowcharts, to communicate how the solution will be implemented.
• Work with architects and senior developers to ensure that the solution adheres to best practices and is built with future scalability in mind.

System Integration and Data Management

• Integrate various applications and systems through API development and other integration methods.
• Analyze and process large datasets, ensuring that the data architecture aligns with business needs and supports analytical capabilities.
• Develop scripts and processes to automate data flow and synchronization between systems.

Testing and Quality Assurance

• Conduct unit testing, integration testing, and user acceptance testing to ensure the functionality and performance of the developed solution.
• Troubleshoot and debug software issues, ensuring systems perform efficiently and reliably.
• Collaborate with quality assurance (QA) teams to ensure the quality and stability of applications.

Reporting and Documentation

• Create dashboards and reporting tools to support business decision-making.
• Provide detailed documentation for both technical and business users, including system design, application code, and workflow processes.
• Prepare regular reports on the progress of development projects and the status of ongoing business process improvements.

Continuous Improvement

• Stay current with the latest development trends, programming languages, tools, and technologies.
• Identify opportunities for process improvement and system optimization, helping to reduce manual efforts and improve efficiency.
• Suggest enhancements to existing systems based on feedback from users and business teams.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in both software development and business analysis.
• Strong background in both front-end and back-end development.
• Experience with database management and data analytics.
• Proven experience working with stakeholders to gather and define business requirements.
• Technical Skills:
• Proficiency in programming languages such as Java, Python, C#, JavaScript, or other relevant technologies.
• Strong understanding of database systems, SQL, and data modeling.
• Experience in application integration using APIs and services (RESTful APIs, SOAP).
• Familiarity with frameworks and development tools such as Angular, React, .NET, Spring, or Django.
• Familiarity with business intelligence tools (e.g., Power BI, Tableau) for data analysis and reporting.
• Experience with Agile and Scrum methodologies.
• Knowledge of version control systems (e.g., Git).
• Soft Skills:
• Strong analytical skills with the ability to identify issues and offer solutions.
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Strong problem-solving skills with a focus on delivering solutions that meet business needs.
• Ability to work collaboratively with both technical teams and business stakeholders.
• Certifications (preferred):
• Certified Business Analysis Professional (CBAP) or similar certification.
• Agile/Scrum certifications (e.g., Certified ScrumMaster, Agile Certified Practitioner).
• Relevant programming certifications (e.g., Microsoft, Oracle, or AWS certifications).

PTW is seeking a proactive and detail-oriented HR Assistant to join our vibrant HR team. In this dynamic role, you will support various HR functions, ensuring the smooth operation of our HR processes.

As the HR Assistant, you will be an integral part of our team, providing administrative support for recruitment, onboarding, offboarding, employee records management, HR compliance, and employee engagement. You will have the opportunity to contribute to various HR initiatives that enhance employee experience and foster a positive workplace culture.

Key Responsibilities:

• Job posting, sourcing and initial screening of candidates. Provide summary of initial screening of candidates
• Track the employee and freelancers signed forms and check if it has been signed fully. Coordinate with L&D until completion of requirements during training or before live ops.
• Updating and maintaining employees and freelancers' records and database.
• Maintain and organize 201 files of all employees.
• Service invoice receiving. Coordinate with freelancers regarding the missing service invoice and errors on it.
• Maintain an inventory of supplies and equipment.
• Monitor the issued memos among Employees. Maintain sanction tracker and ensure it is updated.
• Provide support in employee engagement activities.

Education: Bachelor's degree in Human Resources, Psychology, Business Administration, or related field preferred.

Experience: Previous experience in an HR support role or administrative role is an advantage. With at least 1 to 2 years of HR experience

Skills:

• Excellent organizational skills with a high attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive information confidentially.
• Knowledge of HR practices and employment law is a plus.
• Proactive and able to work independently as well as collaboratively.

WHAT IS YOUR ROLE

As an Accounts Receivable Manager, you will be responsible for overseeing the accounts receivable process and ensuring the timely collection of outstanding balances for our clients across multiple brands. Your role is crucial in maintaining positive relationships with customers and optimizing the collections workflow to reduce delinquency rates. Additionally, you will serve as the main point of contact for legal firms engaged with the company for escalated accounts.

WHAT WILL YOU DO

• Collect on Client Invoices: Lead efforts to collect payments for monthly invoices, deposits, contract payments, etc., from clients and other affiliated brands. Ensure that outstanding balances are addressed promptly and professionally.
• Past Due Invoice Collection: Communicate with clients to collect past due invoices, using effective negotiation and communication skills to facilitate timely payments.
• Delinquency Reporting: Gather and report on past-due invoice ratios. Collaborate with leadership to develop strategies for reducing delinquency rates across all brands.
• Professional Communication: Maintain a professional and clear tone of voice when discussing confidential matters, such as payment and check information, while serving as the voice of the company.
• Coordinate with Other Teams: Collaborate with Feather Enterprise and Fernish B2B teams to collect payments for invoices processed outside of Feather's payment processor (Stripe).
• Team Development: Train, onboard, and develop new and existing team members to ensure a high level of service in the accounts receivable process.
• Escalation Handling: Address escalations from Customer Experience, Finance, and Sales Operations for disgruntled clients, working towards amicable resolutions.
• Delinquency Analysis: Analyze and report the delinquency rate of each brand, providing insights to leadership for strategic planning to improve collection efforts.
• Customer Experience Collaboration: Work closely with the Customer Experience team to ensure the highest quality of interactions with clients during the accounts receivable process.
• Legal Firm Liaison: Act as the primary contact for all legal firms engaged with the company for accounts receivable escalation accounts that require resolution beyond internal collections efforts.
• Management Reporting: Provide weekly management reports on the status of the total AR book, including week-on-week (WOW) and month-on-month (MOM) changes in accounts receivable values by age.
• Inside Sales Interface: Interface with inside sales teams across all brands to enhance the credit application process for both B2B and B2C clients. Provide recommendations on creditworthiness and acceptable levels of risk.
  Report CFGI (consulting) for the time being 
• Managing StayNTouch, billing system daily
• Working closely with members of other departments within Corporate Finance and across the company 
• Work with guest and customer service teams on inquiries related to billing matters. 
• interact and manage staff accountants that assist in the performance of recurring responsibilities (i.e., cash applications within the billing system, account reconciliations, journal entry preparation, etc. (specifically regarding revenue and related accounts such as AR, AR Clearing, Revenue, and Deferred Revenue)). 
• Review open accounts and send invoice reminders or new invoices
• Prepare month-end reconciliation 
• Prepare and record month-end journal entries  
• Collaborate with other departments and teams to support the organization’s financial management and decision-making.
  
  

• 4-6 years of experience developing a similar role.
• Leadership Skills: You possess strong leadership abilities and can guide and inspire your team to achieve their goals effectively.
• Accounts Receivable Expertise: You have a proven track record in accounts receivable and debt recovery, with a thorough understanding of best practices and strategies.
• Analytical Mindset: You can analyze data and generate valuable insights to improve accounts receivable processes and reduce delinquency rates.
• Communication: Your exceptional communication skills allow you to interact professionally with clients and internal stakeholders.
• Collaborative Approach: You are a team player and work well in cross-functional collaboration to achieve collective objectives.
• Problem-Solving: You are adept at handling challenges and resolving issues, particularly during escalations and difficult collection cases.
• Process Improvement: Your proactive approach to process improvement helps to identify areas for enhancement and optimization.
• Customer-Centric: You prioritize providing excellent customer experiences while ensuring payment compliance.
• Organizational Skills: You can manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Financial Acumen: You have a good understanding of financial principles and credit risk assessment.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Program Coordinator will join a team of professionals working in a fast-paced, team environment. The Program Coordinator facilitates and manages various processes (client-specific) within the contingent worker lifecycle from onboarding through offboarding. The Program Coordinator also provides first-level customer support to Hiring Managers and suppliers.

Responsibilities

• Assist Hiring managers, Staffing Specialists, and suppliers during all stages of the contract labor acquisition process including but not limited to interview scheduling, onboarding, worker assignment management, time and expense management, and offboarding.
• Document all client-reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
• Maintain and update worker assignments to reflect appropriate changes.
• Provide constant communication to clients, suppliers, contingent workers, and other partners via face-to-face meetings, email, and phone.
• Conduct research and analysis to resolve client or supplier inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, time and expense management, and vendor compliance tracking)
• Constant interaction with vendors to ensure new hire paperwork is completed promptly so the contractor can start assignments on time.

As a Talent Assessor, you will evaluate and assess the candidate pool for a designated functional area of the client’s organization to achieve high quality and timely filling of roles.  Using the client’s Applicant Tracking System (ATS), you will work closely with the on-site Recruitment Relationship Manager to manage those roles with high volume response.

Your duties may include, but are not limited to:

• Review applicants that apply to the client’s ATS for specified positions.
• Create a short list of candidates and present them to the Recruitment Relationship Manager.
• Follow defined phone screen templates for designated roles and qualify candidates for fit against the defined competencies and criteria for the role.
• Develop an effective compelling story to sell the job and client company to prospective candidates.
• Assist with the interview scheduling process where necessary including gathering the candidate’s availability and confirming the interview date, time and location.
• Update the candidate’s details and status in the client’s ATS in a timely and accurate manner following the defined process steps.

Ensures that the company adheres to data protection laws and best practices, safeguarding the privacy of personal information. Serve as the focal point for data protection strategies and are responsible for navigating the complex landscape of legal requirements related to personal data

• Prepare guests' orders promptly according to standards and ensure they are served in a timely manner.
• Ensures bar maintenance and inventories are up to Fairmont Standards during the entire dining experience.
• Prepares the beverage, food, and supplies requisition and monitors inventory levels, shortages and supplies.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

IVR Testing (Automation, Cyara tool) - 4 to 7yrs-Bangalore/Chennai/Pune/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

What you bring:

• 4 to 7yrs of exp inSTLC (software Testing Lifecycle)

  translating functional requirements into test cases

  IVR, Complex ACD testing (both speech and DTMF)

• Automation testing using Cyara or similar tools

  Traceability Matrix creation

• Smoke testing, System integration testing, regression testing

  Test Data request creation

• Creates reports to show progress, % completion, %failures, pass/fail/retest scenarios"

• Provide oversight and validation of line of business testing to vet out issues from non-issues

• Ensure all regression tests are updated with any net new logic changes

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Responsibilities:

• Help manage daily campaign activities, including ad placements, budget tracking, and performance monitoring.
• Analyze campaign data and generate reports to measure effectiveness, providing insights for optimization.
• Stay updated on industry trends, tools, and best practices to enhance media buying efforts.
• Coordinate with creative teams to manage and publish campaign assets.
• Responsible for assembling and organizing assets for marketing campaigns.

Requirements:

• Excellent Work Ethic: Dedicated and committed to delivering high-quality work consistently.
• Digital Advertising Experience: Familiarity with key advertising platforms like Google and Meta Ads, is essential.
• Strong Problem-Solving and Analytical Skills: Capable of analyzing challenges and finding effective solutions.
• Effective Decision Making: Confident in making well-informed choices to drive results.
• eCommerce Experience: Familiarity with managing product catalogs, and platform usage is highly beneficial.

Why Join Us?

• Job Stability over 35 years of market success, offering long-term security.
• Work with a luxury brand that values customers - 3,000+ 5-Star Reviews on Trustpilot.
• Be part of a growing, innovative company in the fine jewelry industry.
• Competitive opportunities for skill development and career advancement.

Apply Now to be part of a team that cares about its customers and values its people.

About Us:

Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field.

1-2 years of experience in digital marketing, media planning, or a related field.

Familiarity with digital advertising platforms (e.g., Facebook Ads, Google Ads).

Beneficial experience in data analysis, ad optimization, or campaign management.

Proficiency in media buying platforms like Facebook Business Manager, Google Ads, LinkedIn Ads, etc.

Basic knowledge of analytics tools (e.g., Google Analytics) to monitor and report on campaign performance.

Understanding of A/B testing, retargeting, and conversion tracking.

Strong Excel or Google Sheets skills for data tracking, analysis, and reporting.

Analytical skills for interpreting data and making optimization decisions.

High attention to detail, especially when setting up campaigns and managing budgets.

Strong communication and collaboration skills for working with creative, marketing, and client teams.

• $700-$1000 per month
• Earliest start 4 AM / latest end time 4:00 PM EST
• M-F, weekends off
• Permanent Remote
• Attendance Bonus
• Performance Bonus
• 13th Salary (after completing one year)
• Paid Christmas, NY, Easter Off + 5 Days PTO </aside>

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dynamic and analytical IT Analyst (Sourcing) to join our team. This role focuses on identifying, evaluating, and sourcing IT talent, technologies, and services to meet the strategic needs of the organization. You will play a key role in the sourcing process, ensuring that the right resources are available for projects while optimizing costs and maintaining high-quality standards.

Key Responsibilities:

Talent and Vendor Sourcing

• Identify and source qualified IT professionals, technologies, and vendors for organizational projects and initiatives.
• Maintain relationships with key technology providers, staffing agencies, and freelancers.
• Conduct market research to identify emerging trends, new technologies, and potential vendors.

Supplier and Stakeholder Management

• Develop and manage partnerships with external suppliers, contractors, and vendors.
• Negotiate contracts, manage vendor performance, and ensure deliverables meet project requirements.
• Collaborate with internal teams to understand project and staffing needs, ensuring alignment with business goals.

Data Analysis and Reporting

• Analyze sourcing data to evaluate the effectiveness of suppliers, talent acquisition channels, and resource allocation.
• Create reports and dashboards to track sourcing performance, costs, and resource availability.
• Present insights to stakeholders to inform decision-making and future sourcing strategies.

Process Optimization

• Identify and implement process improvements in the sourcing process to increase efficiency and reduce costs.
• Work with HR, procurement, and project teams to streamline talent acquisition and vendor selection processes.

Market Intelligence

• Stay up to date with industry trends, competitive landscapes, and emerging technologies to inform sourcing decisions.
• Provide recommendations on strategic sourcing options and cost-effective approaches for technology solutions and IT talent.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Experience:
• 3-5 years of experience in IT sourcing, recruitment, or vendor management.
• Familiarity with IT project needs, staffing solutions, and vendor management processes.
• Technical Skills:
• Strong understanding of IT roles, technologies, and market trends.
• Proficiency in sourcing tools, talent management systems, and procurement platforms.
• Knowledge of contract negotiation, vendor management, and supplier relationship management.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate with cross-functional teams and manage relationships with external partners.
• Certifications (preferred):
• Certified Professional in Supplier Diversity (CPSD).
• ITIL Foundation Certification.
• HR or Recruitment-related certification (e.g., SHRM-CP, AIRS).

Job Title: Kitchen Drafter and Designer - Compusoft Winner Design Software

Job Type: Full-Time/Fully Remote

Work Schedule: 9:00 am to 5:00 pm EST (Monday - Friday)

We are currently looking for an experienced Kitchen Drafter and Designer with proficiency in utilizing Compusoft Winner Design Software. The Designer will be responsible for creating detailed designs and plans for kitchen spaces that meet clients' functional and aesthetic needs. The ideal candidate has a strong eye for detail, proficiency in design software, and a passion for creating beautiful, functional kitchens.

Key Responsibilities:

• Create detailed kitchen designs and layouts using Compusoft Winner Design Software.
• Develop 2D and 3D renderings to help clients visualize their new kitchen space.
• Design cabinetry, countertops, lighting, and other kitchen elements that align with the client’s vision and needs.
• Use design software to create accurate, detailed drawings and renderings.
• Stay updated on the latest trends in kitchen design, materials, and technologies.

• Minimum of 3 years of proven experience in kitchen design and drafting, with a strong portfolio of completed projects.
• Proficiency in Compusoft Winner Design Software.
• Strong understanding of kitchen design principles, materials, and construction methods.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Attention to detail and a commitment to delivering high-quality designs.

• Weekly Pay
• Work From Home Opportunities
• Easy Hiring Process

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking a skilled IT Analyst (Cyber Security) to join our security team. This role will focus on protecting the organization's IT infrastructure, applications, and data from cyber threats and ensuring compliance with security best practices. You will be responsible for identifying vulnerabilities, monitoring security events, and responding to incidents while helping to implement a strong security posture across the organization.

Key Responsibilities:

Security Monitoring and Threat Detection

• Continuously monitor networks, systems, and applications for signs of security threats and vulnerabilities.
• Analyze security logs and data to detect abnormal patterns or potential intrusions.
• Utilize security tools (e.g., SIEM, intrusion detection systems) to identify, investigate, and respond to incidents.

Incident Response and Remediation

• Lead or support incident response efforts to mitigate and resolve security breaches or attacks.
• Investigate security incidents, document findings, and implement corrective actions.
• Provide recommendations on improving security controls to prevent future incidents.

Vulnerability Assessment and Risk Management

• Conduct regular vulnerability assessments, penetration testing, and security audits.
• Collaborate with IT and development teams to address vulnerabilities and security risks.
• Assist in risk assessments and help prioritize security measures based on threat landscape and business needs.

Security Policy and Compliance

• Assist in developing, implementing, and enforcing security policies, standards, and procedures.
• Ensure compliance with regulatory requirements and industry best practices (e.g., GDPR, ISO 27001).
• Support internal and external security audits and assessments.

Security Awareness and Training

• Conduct security awareness training for employees to promote safe computing practices.
• Communicate security risks and best practices to stakeholders at all levels.

Collaboration and Reporting

• Work with cross-functional teams to integrate security measures into IT systems and workflows.
• Generate regular reports on security incidents, vulnerabilities, and the effectiveness of implemented security measures.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in cybersecurity, IT security, or a similar role.
• Hands-on experience with security tools, systems, and technologies (e.g., firewalls, SIEM, endpoint protection).
• Technical Skills:
• In-depth knowledge of security frameworks (e.g., NIST, CIS, ISO 27001).
• Experience with network security, encryption, identity and access management, and threat intelligence.
• Familiarity with cybersecurity tools such as Splunk, Wireshark, Nessus, or Qualys.
• Soft Skills:
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical audiences.
• Attention to detail and a proactive approach to identifying security risks.
• Certifications (preferred):
• Certified Information Systems Security Professional (CISSP).
• Certified Ethical Hacker (CEH).
• CompTIA Security+ or equivalent cybersecurity certifications.

GIG  (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies.

Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data.

GIG Rewards is sponsored by Smart Telecom and Talk N Text

As a Full-Stack Developer at GIG, you will take ownership of both the front-end and back-end of our applications, from designing and developing APIs to implementing user-facing elements. You will be involved in the entire development lifecycle, from concept to deployment, with an emphasis on code quality, performance, and scalability. The ideal candidate is an experienced developer who can balance hands-on coding with system architecture, and enjoys working collaboratively in a dynamic environment.

Key Responsibilities

• Full-Stack Development: Design and develop both front-end and back-end components of web and mobile applications, ensuring seamless integration between the two layers.
• API Development: Build and maintain RESTful APIs, ensuring that data flows smoothly between the front-end, back-end, and external systems.
• Database Management: Work with relational databases, designing schemas, writing optimized queries, and ensuring secure and efficient data storage and retrieval.
• Code Quality & Performance: Write clean, scalable, and maintainable code. Continuously monitor and optimize the performance of applications across the stack.
• Collaboration: Work closely with UX/UI designers, product managers, and other developers to deliver high-quality products on time. Participate in code reviews, pair programming, and other collaborative activities.
• Security & Best Practices: Implement security best practices across both the front-end and back-end. Stay up-to-date with the latest security threats and address vulnerabilities.
• Agile Practices: Contribute to the planning and execution of sprints in an Agile environment. Utilize tools such as Jira and Confluence for tracking progress and documenting processes.
• Continuous Improvement: Stay current with emerging technologies, frameworks, and tools. Share knowledge with the team to ensure the adoption of industry best practices.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Experience: 3+ years of professional experience in full-stack development, with a solid understanding of both front-end and back-end technologies.
• Languages/Technologies: Proficiency in Node.JS and in React/React Native.
• Databases: Strong experience with relational databases (PostgreSQL) and some experience with using Drizzle ORM. Expertise in database design, query optimization, and ensuring high availability.
• API Development: Deep understanding of building and consuming tRPC APIs and integrating third-party services.
• Version Control: Proficiency with Git for version control and collaboration.
• Front-End Skills: Strong experience with front-end frameworks and libraries (i.e. TailwindCSS), and responsive design principles.
• Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and experience deploying applications to cloud environments.
• Security: Experience implementing web security best practices, including authentication, authorization, data protection, and preventing common vulnerabilities (e.g., XSS, SQL Injection).
• Development Tools: Experience with CI/CD pipelines, Docker, testing frameworks, and other tools that aid in the development and deployment process.

Preferred Skills

• Familiarity with serverless architectures and microservices patterns.
• Knowledge of automated testing tools and frameworks (e.g., Jest, Mocha, Selenium).
• Familiarity with Agile methodologies, including Scrum, Kanban, and DevOps.
• Experience working with mobile application backends (e.g., Firebase, mobile SDKs, push notifications).
• Knowledge of GraphQL, WebSockets, or other real-time data technologies.

Personal Attributes

• Analytical and Problem-Solving: Strong ability to break down complex problems and devise effective solutions across both the front-end and back-end.
• Collaborative: Comfortable working in a team, with excellent communication skills to work with different stakeholders (both technical and non-technical) and team members.
• Self-Starter: Ability to take ownership of projects and tasks, working independently as well as part of a team.
• Continuous Learner: Eagerness to stay updated on the latest trends and technologies in full-stack development.
• Attention to Detail: A focus on delivering high-quality code and user experiences.
• Time Management: Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

Position: Technical Support Associate

Location: Manila, Philippines

About LRN

Do you want to use your support expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:

LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. You'll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. You'll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities.

Your responsibilities will include:

• Provide support to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization)
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured.
• Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Collaborate with peers to discuss unique solutions and to document them.
• Perform other duties as assigned.

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational
• relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• Extensive experience in supporting enterprise customers based in US and Europe.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems
• Expertise in Microsoft Office Suite especially in Excel. Should be able to understand and handle CSV files.
• Ability to review a Partner request, and apply the necessary analytical skills to ensure successful delivery of the end product.
• This role will involve direct Partner contact; an ability to work with others who are potentially very frustrated, in a professional manner is mandatory.
• An inherent ability to multitask and manage customer expectations to the satisfaction of all involved parties is critical to the success of the incumbent.
• Ability to consistently spot and report issues before they reach a point of becoming critical.
• A desire to constantly examine issues, looking for the opportunity to improve processes and/or technology.
• Must have an inherent attention to detail.

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.

Key Responsibilities:

Process Analysis and Optimization

• Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance system performance.
• Evaluate new technologies and tools to support process improvement initiatives.

Continuous Improvement Initiatives

• Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
• Collaborate with cross-functional teams to implement and monitor process changes.
• Promote a culture of continuous improvement through training and stakeholder engagement.

Data Analysis and Reporting

• Gather and analyze process data to measure performance and identify trends.
• Create reports and dashboards to provide insights into process performance and improvement outcomes.

Stakeholder Collaboration

• Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
• Facilitate workshops and discussions to gather input and drive consensus on process enhancements.

Documentation and Compliance

• Document current and future-state processes, ensuring clear communication and alignment across teams.
• Ensure process improvements comply with organizational policies and relevant regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
• Experience:
• 3-5 years of experience in IT process improvement, business analysis, or a similar role.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Technical Skills:
• Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of IT systems, workflows, and automation tools.
• Familiarity with data analysis tools (e.g., Power BI, Excel).
• Soft Skills:
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and drive change across teams.
• Certifications (preferred):
• Six Sigma Green Belt or Black Belt.
• ITIL Foundation Certification.
• Certified Business Process Professional (CBPP).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.