Total 635 job vacancies in Pasay, National Capital Region

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

Reporting to the SVP of Engineering, the Lead Backend Software Engineer will lead the design, development, and maintenance of our innovative direct to consumer insurance product.  You will have responsibility for both learning the current code base and architecture as well as continuing to innovate by building out additional new products.  Besides our consumer product, you will also own our Broker Portal, Compliance Platform, and our Open API, as well as supporting both Android and iOS Apps.

This is role where you should be comfortable making engineering and architectural decisions, helping to build out a team of backend developers, being both a mentor to junior programmers as well as a hands-on producer, and working closely with both Product and Front-end engineers.

What You’ll Do: 

• Lead high-level decision making for software development; oversee the “big picture” software architecture
• Create architectural approaches for software design/implementation to guide development team
• Determine design choices based on technical standards (platforms, coding standards) by considering insurance business requirements/compliance regulations by state and carriers
• Use scalable computing systems/frameworks (Hadoop, elastic search)
• Perform software development/coding in multiple programming languages (node.js,
• Use cloud services (AWS, GCP, RDS, Athena, S3, kinesis, SQS, SNS)
• Use Docker containers and Kubernetes (automating deployment, scaling, and management of containerized applications)
• Coordinate with software architects and engineers to ensure all solutions/implementations follow correct standards
• Work with business representatives to discuss their custom software requirements; use tools and methodologies to create representations for functions and user interface of desired products
• Develop high-level product specifications with attention to system integration and feasibility
• Define all aspects of development from appropriate technology choices and workflow to coding standards
• Oversee progress of development team to ensure consistency with initial design
• Provide technical guidance and coaching to developers and engineers
• Ensure software meets all requirements (quality, security, modifiability, extensibility, etc.) and supervise others in performing their duties

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

This position works with Policy Services -  Correcting policies that need to changed, Data clean up issues, Debugging

Will be working closely with Bonie Sausa, training and shadowing him.

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

Data Clean Up

Correcting Policies

db script changes

Logging into Policies that need to be changed and making changes

Debugging

Scripting experience

Some Development experience

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

This position works with Policy Services -  Correcting policies that need to changed, Data clean up issues, Debugging

Will be working closely with Bonie Sausa, training and shadowing him.

This is a unique role that combines data science and analytics with data engineering and development. The incumbent performs complete roles of data lifecycle: from designing data architecture and structure, doing data analysis, processing, and optimization, including visualization & predictive models, up to developing programs or tools to integrate various sources and format of data with the enterprise data warehouse which could be in the cloud or on-premise. The ideal candidate should understand business and technical requirements, translating them to agile stories that help establish data-driven decision making across the organization.

Data Clean Up

Correcting Policies

db script changes

Logging into Policies that need to be changed and making changes

Debugging

Scripting experience

Some Development experience

What an Implementation Specialist does at Visa:

The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer. 

In this role, you are expected to:

• Provide Implementation project support to Cybersource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
• Liaise with clients, representing Cybersource’s products and services from both a technical and software integration perspective
• Manage technical project communications with client’s technical team, project team, customer services team and senior executives
• Proactively resolve business & technical problems encountered during projects
• Work collaboratively with the designated project team to ensure excellent customer service is offered consistently
• Work with Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product/service offerings
• Act as the Cybersource lead in customer projects, effectively and efficiently deliver SOW agreed outcomes
• Work with clients to achieve an understanding of their core business and vertical and where Cybersource can add value
• Project-manage customer engagements involving internal development teams or third party developers
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Create and own project documentation including SOW and Solution Designs
• Feed implementation and product knowledge and requirements to internal teams
• Manage critical path escalations with a focus on the relationship management and merchant expectations

Why this is important to Visa

The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The IS will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What an Implementation Consultant does at Visa:

The Implementation Consultant is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW), which would be pre-agreed between Cybersource CS Management and the Customer. 

In this role, you are expected to:

• Provide Implementation project support to Cybersource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
• Liaise with clients, representing Cybersource’s products and services from both a technical and software integration perspective
• Manage technical project communications with client’s technical team, project team, customer services team and senior executives
• Proactively resolve business & technical problems encountered during projects
• Work collaboratively with the designated project team to ensure excellent customer service is offered consistently
• Work with Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product/service offerings
• Act as the Cybersource lead in customer projects, effectively and efficiently deliver SOW agreed outcomes
• Work with clients to achieve an understanding of their core business and vertical and where Cybersource can add value
• Project-manage customer engagements involving internal development teams or third party developers
• Maintain expert knowledge of Cybersource products and services through training and self-study
• Create and own project documentation including SOW and Solution Designs
• Feed implementation and product knowledge and requirements to internal teams
• Manage critical path escalations with a focus on the relationship management and merchant expectations

Why this is important to Visa

The Implementation consultants are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The IS will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for a Compliance individual who is passionate about taking on a new challenge within the payments, financial services and FX industry. 

As a Compliance Analyst you will form a critical part of our day-to-day Transaction Monitoring controls. You’ll use our systems to ensure that Compliance risks are adequately identified, assessed, monitored, controlled and reported as required.  

This role is on a 24/7 shift-based rota and will require the candidate to commit to the following:  Early shift 07:00 -15:00, Day shift 09:00 – 17:00, Late shift 15:00-23:00 and Night shift 23:00-07:00 on a rotating basis. 

What we expect of you, day to day: 

• Responsible for day-to-day transaction monitoring of real-time transactions, identifying any potentially fraudulent or suspicious activity 

• Analyse payment and compliance data from multiple sources to identify trends and patterns 

• Proactively escalate urgent cases to the MLRO/DMLRO for further review 

• Conduct screening on PEPs and sanctioned entities and investigate potential hits 

• Support data protection compliance. 

• Work across teams and departments to proactively identify and resolve operational compliance queries. 

• Complete Compliance administration (such as keeping client records up to date) as required 

• Review effectiveness of current monitoring rules and settings - and provide feedback on ways to we can optimise them 

• Continuously review current processes and systems - and suggest improvements 

• Keep up to date with current and future regulatory changes that affect the business - and use this knowledge to proactively suggest improvements to Compliance policies and procedures 

• Have a working knowledge of Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF), Economic or Financial Sanctions and payment services, including the E-Money Directive 

Salary: P70,000 – P100,000 (Monthly Package)

Shift: 9am – 6pm Eastern Daylight Time (Tuesday and Saturday – Work from Home; Wednesday, Thursday, Friday – Work Onsite)

What are we looking for?

Skills Required:

• At least 5 years of experience on a similar role
• Experience in using Nice InContact and Five9 software
• Experience in using MS Power BI for metrics and data analysis
• Experience working with vendors for hardware and/or software support
• Must have experience in planning, designing, and implementation of telephony platforms

What will you do?

• Plan, design, implement, and support complex multi-vendor Telephony Platforms
• Act as a technical expert in the Contact Center/Workforce Management platforms, clearly communicating the capabilities and limitations of the system.
• Develop, test, and implement Contact Center applications and technology through projects and initiatives.
• Demonstrated ability to analyze issues and identify root cause to resolve issues.
• Understanding desktop concepts/technology for client support of voice technologies.
• Demonstrates logical problem-solving skills with the ability to prioritize and multi-task with accountability and follow-through.
• Manages trouble tickets to identify trends and details of a reported problem and assists with customer and vendor interaction for resolution of problems found.
• Develop and maintain telecommunications documentation, including but not limited to, project status reports, inventory files, backup and other workload schedules, process, and procedure instructions – both technical and client, etc.
• Relevant experience in administering, defining, designing, deploying, and supporting telecommunications systems including Call Center application support and other telephony protocols.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is the #1 selling furniture brand in North America. Spend millions of dollars on local, regional and national advertising that drives traffic and generates opportunities for our associates to meet their income and professional development goals. They are an equal opportunity employer and offer competitive bonus, benefit and commission packages for qualified applicants.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P70,000 to P90,000 (Monthly Package)

Schedule: Monday – Friday  (10:00 AM - 07:00 PM EST)

What are we looking for?

Skills Required:

• Experienced in drafting Estate Planning Documents
• Experienced in preparations of Wills and Trust
• Conducts relevant legal issues, statutes and regulations to support attorneys in their case preparation.
• Excellent written and oral communication skills
• JD is highly preferred.

Nice to Have:

• Knowledgeable in Legal Software tools such as Clio

What will you do?

• Client Interaction:
• Serve as the primary point of contact for clients, providing updates on case progress, answering inquiries, and maintaining a professional and empathetic demeanor when working with individuals and families.

• Drafting Documents:
• Prepare wills, trusts, powers of attorney, and other legal documents, ensuring they comply with relevant laws and regulations.

• Estate Planning:
• Collaborate with attorneys to assess clients' estate planning needs and provide recommendations, including the establishment of trusts, asset protection strategies, and healthcare directives.

• Legal Research:
• Conduct research on relevant legal issues, statutes, and regulations to support the attorneys in case preparation and strategy.

• Record Maintenance:
• Maintain organized and accurate client records, ensuring all documents and communication are properly documented and easily accessible.

• Scheduling and Calendar Management:
• Manage attorney schedules, including court dates, client meetings, and deadlines, to ensure efficient time management and case progression.

• Notary Services:
• Act as a notary public to notarize legal documents as required.

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a full-service law firm that handles a wide variety of legal matters for clients in New York City and the surrounding suburbs. Focused on providing personal attention and high-caliber legal services, clients regularly turn to the firm when facing issues related to family law, estate planning and administration, real estate, commercial litigation, business law, and landlord-tenant disputes. In order to accommodate prospective clients, our client represent people with group legal plans and those without. Contact our firm to discuss your legal matter.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

We are seeking a highly motivated and detail-oriented Junior Sales Admin Assistant to join our sales enablement and events team. This entry-level role is perfect for a young, aspiring sales professional looking to kickstart their career in sales administration. You will provide essential support to our sales team, ensuring smooth and efficient operations.

Key Responsibilities:

• Assist in drafting sales proposals for ongoing deals and coordinate necessary follow-throughs with Salespeople and Account Managers.
• Collaborate with the Sales Onboarding Coordinator to create client service agreements and ensure the smooth flow of client Onboarding processes.
• Update and maintain our main Sales CRM for all leads and ensure accurate records of all deals.
• Assist the sales team with daily administrative tasks, including data entry, scheduling appointments, and managing calendars.

Skills and Competencies:

• Communication Skills: Strong verbal and written communication skills to effectively interact with team members and clients.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and maintain a well-organized workflow.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
• Team Collaboration: Strong interpersonal skills to work effectively within a team and support colleagues in achieving common goals.
• Tech-Smart: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and motivated to learn software like HubSpot, Monday.com, and PandaDoc.
• Problem-Solving: Ability to identify issues and propose solutions proactively.
• Adaptability: Willingness to learn and adapt to changing priorities and processes in a fast-paced environment.
• Customer Service Orientation: A commitment to providing excellent support and service to cross-departmental teams.

Core Perks & Benefits:

• Daily Allowance of Php 200
• Free Shuttle Service
• Free Lunch
• Weekly Treats

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Customer Service Associate will be part of our extraordinary Customer Support team where you will be responsible for supporting card holders’ needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in Pasay, NCR, Philippines.

SPECIFIC RESPONSIBILITIES WILL INCLUDE:

• Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.

• Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.

• Actively listen and probe to figure out nature of each call and determine the appropriate actions to complete the call.

• Multi-task across several computer programs to respond to customer inquiries.

• Utilize all tools to properly support, action and document all related questions and needs.

• Accurately update and maintain cardholder data in appropriate databases.

• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.

• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.

• Manage sensitive data

• Maintain confidentiality

• Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.

• Willing to Work On-site

TRAINING:

• Full schedule availability is required.

• Successfully complete a training program, including classroom instruction, computer-based lessons, instructor-led activities, and on-the-job training.

• Employees attending training are expected to meet Visa’s established standards for performance, attendance, and conduct.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

As one of our LQA Test Lead you will be leading our LQA team.  You will report directly to a site head, work with global project managers and are a vital point of contact on all LQA assigned insourced or outsourced projects. 

You will be the primary driver in successfully managing and delivering projects on time and be accountable for the to the end-to-end quality of projects.  You will have day-to-day responsibility for managing the project teams and will work on a variety of global projects for many of our high-profile clients, whilst working in collaboration with our other global Studios. 

What you’ll be doing

• Managing LQA Team across and assigned projects across many platforms (PC, Console, and Mobile) to achieve high quality results.
• Working directly with Project Managers on planning and ensuring optimal resource allocations across projects.
• Daily management of allocated project resources and continually scrutinising tester's day-to-day performance.
• Coordinating project management activities, resources, equipment into manageable daily team actions and setting timeframes and milestones.
• Daily review of project priorities, risks, and severities with the Project Manager.
• Engaging with LQA testing teams in a tactful, assertive, and diplomatic manner to proactively resolve issues early in projects.
• Actively participate in daily stand-up meetings and project planning to relay progress and/or issues to the QA Project Manager.
• Team mentoring and guidance to ensure high quality standards throughout including developing and reporting on key quality metrics and KPIs.
• Working closely with LQA Leads on team structure, headcount resource requirements, performance and developing a training process for new and existing team members.

• Native in local language, fluency in English, particularly reporting, reading & writing.
• Experience within Localization, Quality Assurance or media entertainment (preferably within the gaming industry, but not essential).
• Experience running teams in either localization, media entertainment, game development or software QA, with proven leadership experience.
• Highly creative, proactive, enthusiastic, conscientious, and solution oriented.
• Exceptional team management and mentoring skills.
• Ability to mentor, guide and influence other members of the team to improve standards and an ability to lead by example
• Attention to detail with an inquisitive mindset, not afraid to ask difficult questions where required
• Ability to multi-task and prioritise tasks based on multiple sources of information, with excellent time management skills
• Problem solver with a “can-do” attitude, to ensure that the QA team runs in an efficient way
• Aptitude for gaining understanding in new technologies and processes quickly
• Experience with bug databases administration (such as Jira)
• Knowledge of the current generation of games consoles and PCs, and the latest mobile platforms (preferred).
• Understanding of QA and Submission best practices for Console and Mobile is a plus
• An interest in, and understanding of, the video game industry would be advantageous.

QA Localisation testing involves performing language checks on a range of yet-to-be-released games for a variety of platforms including PC, Xbox One, PS4, Wii, PS Vita, DS, Switch, VR, and various mobile and tablet devices.  You would be working on top gaming titles for some of the biggest publishers in the World.

As one of our Localisation QA Testers, you will be the very first person to see the localised game in its entirety – translated text, images, and the rest of the user interface all together. You’ll get to experience the project in the way it will be consumed by the end users.  You will work in a multilingual project team, ensuring that game is free from grammatical errors, cultural inconsistencies and ultimately ensuring that the game is accurately localised into the target language.

Candidates with previous translation, proofreading, copywriting, or linguistic experience and those with a passion for languages, culture or gaming would also be interested in this position.  

What you’ll be doing

·        Identifying spelling, grammar, punctuation, and other language errors in games and text files.

·        Ensuring any platform guidelines are adhered to.

·        Logging details of errors/issues found and providing suggestions for improvements.

·        Checking for accuracy of translation within context.

·        Verifying consistency of terminology and imagery.

·        Hunting for missing / wrong content.

·        Ensuring the proper date/calendar/character display / format.

·        Writing reports on errors/bugs found.

·        Ad hoc translation.

• Native level fluency in the language you are applying for, and English
• Strong cultural understanding of the language you are applying for.
• Computer literacy – particularly with Excel.
• Robust Internet research skills.
• Excellent attention to detail.
• Previous experience with using different software, applications, and websites.
• Ability to communicate clearly and concisely and collaborate within project teams.

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Philippines customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so;
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

About the job

Reporting to the Restaurant Manager, this Associate role is responsible for attracting visitors to the stores by encouraging IKEA store visitors to stay longer and enjoy more. He/She strives towards making people smile and build trust for the IKEA store among customers, co-workers, and suppliers. He/She also provides irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return.

Your assignment

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Assess and respond to requests for support and information, and operational issues for Visa’s Global Dispute clients in a 24x7 support model.
• Process client inquiries using case management tool, email, live chat and/or voice support service.
• Efficiently work several case types such as but not limited to New, Pending, Follow-ups & Email activities for both fraud and non-fraud case types for all line of business services.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience. 
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Identify key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning through training sessions and mentoring to new hires and peers.
• Participate in periodic meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

What the Client Success Consultant does at Visa:

As a Client Success Consultant based in Manila, you will be leading Client Services operational engagement for Visa clients in South East Asia (IPVMC), serving as an operational/technical consultant for Visa Government Solutions, Commercial Solutions and Money Movement products. This is an individual contributor role working independently under limited supervision and requires strong execution, technical knowledge, analytical skills, and relationship management with key stakeholders and clients.

The Consultant is the face of Visa's support organization to Visa's clients, which can include FIs, Fintech, Third Party Enablers, Corporates, Government Entities, NGOs, SMBs, and Govtech players. The role holder represent these clients internally to business, product and technology teams. You will need to have a strong collaborative mindset, strong technical aptitude along with executive level written and oral communications skills. In addition to these skills, a Consultant will need to have strong analytical skills and is required to become technical knowledge expert to multi-functional business teams around them.

You will be accountable for supporting clients in South East Asia (IPVMC) for all products relating to Visa Government Solutions, Commercial Solutions and Money Movement products. This includes managing the operational side of the client relationship and identifying and enabling the right services and capabilities to drive growth and optimization.

In this role, you are expected to:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded. Be the voice of the client.

• Act as liaison for the client. Oversee and facilitate as single touchpoint for non-traditional client as governments, NGO, SMBs, Govtech, when solutions require multiple Visa delivery teams. Provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.

• Support their bespoke models and address sensitive topics on highly strategic programs involving government entities/officials and humanitarian aid programs involving vulnerable people/refugees.

• Proactively notify clients regarding any widespread or business critical problems with the application, and leads internal and external recovery efforts of product and/or processing service interruptions.

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.

• Coordinate internal resources to accomplish Visa and client objectives.

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Build and enhance positive working relationships with key clients and internal stakeholders.

• Project manage and lead enablement activities for existing and new products introduced to the market, tapping on Global and Regional resources for execution.

• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.

• Educate and train clients on best practices for Visa Government Solutions, Commercial Solutions and Money Movement products.

• Represent difficult and mildly complex customer change requests, system or operational requirements. negotiate and manage expectations internally and externally

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plans.

• Identify and implement opportunities to improve the client experience by streamlining operational processes.

• Understand and support market strategies, develop and track account and client success plans

Why this is important to Visa

The Consultant is vital in helping Visa to deliver against the operational needs of a key market, allowing us to provide the right support and partnership that recognises client specific requirements. This role provides an excellent opportunity to grow Visa's business in South East Asia (IPVMC) by driving value to our clients through effective enablement and customer centric support.

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Strong communications skills in English to support portfolio of clients from South East Asia (IPVMC). Proficiency in additional South East Asian languages such as Bahasa Indonesia and Khmer will be advantageous.

• A Bachelor's Degree or equivalent qualification minimum of 10 years of experience with roles in Support, Pre-sales and Project Management in the financial services, payment industry, software or information services is required

• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions

• Self-motivated with the ability to work under pressure

• Stakeholder management with a diplomatic approach and customer service focus, while possessing a collaborative teamwork spirit and proven abilities in organizational, conceptual, and logical problem solving

• Customer and business focus with proven ability to establish productive working relationships with staff and management at all levels. Demonstrated ability to articulate complex technical terms or processes into business language

• Ability to set priorities and manage customer expectations, and work both as part of a team and independently

• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at the working level

• Excellent time management, organization, and planning skills

• Excellent verbal, written, presentation and interpersonal skills are required.

What will also help:

• A preferred candidate would have a broad operational experience relating to card, issuing and acquiring solutions as well as remittances. They should be able to relate operational needs of the client to their business drivers. They would be committed to excelling with partners, with a record of accomplishment in understanding, anticipating and delivering the client's needs. The ideal candidate would lead by example, taking accountability to organize across the company to deliver at the highest standard.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What an Analyst does at Visa:

The Asia Pacific (AP) Client Success Management Shared Services team provide knowledge and expertise on market technology and infrastructure for Visa issuers, acquirers, processors, fintech and merchants.

The Client Success Management Shared Services Analyst is responsible to manage post-sale and operational relationships for a significant group of Visa’s growth clients by overseeing onboarding and implementation processes, maximizing adoption of deployed products, driving Client Success outcomes, and optimizing client performance. This position is at an intermediate level and requires execution, analytical skills, and solid client relationship abilities.

In this role, you are expected to:

• Manage operational support and fulfilling service needs of moderate complexity for Tier 3 clients. This includes respond to inbound client queries as well as outbound proactive client engagement.

• Play a critical role in working with the client to identify operational efficiencies, manage assignments such as client initiative or change requests that are diverse in scope, and search out appropriate courses of action.

• Act as liaison for the client to provide technical expertise to structure effective program or solutions, service change support and system enhancement support.

• Develop communications for clients outlining initiatives and mandates (and the required client changes), and providing compelling rationale for the need for such change.

• Manage these communications end-to-end, distributing to clients and governing responses and subsequent delivery of change.

• Deliver and support biannual business enhancements and all Visa mandates.

• Manage incident management - identify and analyze processing problems and identify customer impacts to provide report as appropriate

• Be accountable and serve as an escalation point for high impact or complex issues encountered by L1, L2, and L3 support team or country team.

• Coordinate internal resources to accomplish Visa and client objectives and ensure processing system performance standards are met and that the client perspective is represented within the organization.

• Partner with Account Executives to identify additional business opportunities for clients, drive value-added services and new payment flows to increase service quality and revenue.

• Provide handholding to clients on VisaNet operations and technical matters utilizing self-paced online course or webinars.

• Ability to upsell value-added services to bring revenue and optimize business.

• Stay current with industry and client trends and maintain a working knowledge of Visa products and services.

• Identify and implement opportunities to improve the client experience by streamlining operational processes. Collaborate with key stakeholders to drive ‘first-contact resolution by achieving scale, consistency, and automation for clients.

Why this is important to Visa

Client Success is a critical function in Visa.  We are the subject-matter-experts to deliver best-in-class client services from operational perspective. This role will also provide the opportunity to shape how we lead the management of our clients through support and input into the tools, capabilities and processes that impact the client experience. This enables us to deepen our partnership with our clients and bring value to their business.

The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa’s strategy. This involves delivering effective, efficiency and consultative support aligned to business objectives and critically, establishes and fosters working relationships with Visa’s clients as well as internal stakeholders across all levels of staff and management, ensuring the Client Services team are regarded as operational partners and able to effectively represent client needs. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Salary: P465 - P520 per Hour

Schedule: Monday and Friday only (4 hours a day)

What are we looking for?

Skills Required:

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years of experience as an executive assistant or in a similar role, for executive level personnel in a virtual setup
• Able to support 2 or more C-Level executives simultaneously.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize tasks effectively.
• High level of professionalism and confidentiality.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

What will you do?

• Administrative Support:
• Manage and maintain the CEO's and COO's calendars, including scheduling meetings, appointments, and travel arrangements.

• Coordinate and manage logistics for meetings, conferences, and events.

• Prepare and edit correspondence, reports, presentations, and other documents as needed.

• Meeting Coordination:
• Organize and prepare agendas, materials, and minutes for executive meetings.

• Ensure that the CEO and COO are well-prepared for meetings by providing relevant information and documentation.

• Follow up on action items and deadlines from meetings to ensure timely completion.

• Travel Coordination:
• Plan and coordinate domestic and international travel itineraries, including flights, accommodations, transportation, and visas.

• Prepare door to door travel itineraries

• Prepare travel expense reports and ensure timely reimbursement.

• Project Management:
• Assist with special projects assigned by CEO / COO

• Conduct research and gather information to support decision-making and strategic planning

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client evaluates and enhances refinery assets with strong fundamentals by implementing strategic improvements in gross refinery margin capture, operational performance, energy intensity, operational availability, non-energy cash operating cost, and health safety performance. The company’s goal is to drive best-in-class operational performance, ensuring competitiveness within the industry. They identifies and seizes opportunities for decarbonization investments while aligning with its focus on environmental stewardship.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P70,000 to P90,000 (Monthly Package)

Schedule: Monday – Friday (8:30 AM - 5:30 PM Alaska)

What are we looking for?

Skills Required:

• Bachelor’s Degree and/or Paralegal Certificate from an accredited program
• Proven experience as a Family Law paralegal.
• Strong knowledge of family law procedures, legal terminology, and document preparation.
• Proficient in using ADOBE applications.
• Proficency in Legal Software – WestLaw and Clio

What will you do?

• Client Support:

• Provide excellent client service by assisting with inquiries, gathering necessary documentation, and maintaining strong client relationships.

• Legal Research:
• Conduct research on relevant laws, regulations, and case precedents to support attorneys in case preparation and strategy.

• Documentation:
• Prepare and maintain legal documents, including pleadings, motions, and financial disclosure statements.

• Court Filings:
• Manage court filings, including e-filings, ensuring compliance with deadlines and requirements.

• Case Management:
• Assist in managing and organizing case files, schedules, and deadlines.

• Communication:
• Coordinate and communicate with clients, opposing counsel, and court personnel as necessary.

• Trial Preparation:
• Assist with trial preparation, including organizing exhibits, witness interviews, and trial logistics

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client are Attorneys specializing in Estate Planning, Probate and Trust Settlement, and Advanced Estate-Tax Planning Techniques. The firm takes great pride in our sincere desire to understand your needs and those of your family, and to provide workable solutions.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

About the job

Reporting to the Recovery Supervisor, this Associate role is responsible for supporting the Recovery team in order to fulfill and optimize the recovery operations, including the systems and methods; he/she is also involved in optimizing the revenue from products that would otherwise not be possible to sell.  Also, he/she must ensure a positive shopping experience for the customers, so they will return and shop with us again over time.

Your assignment

• You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit;
• You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well;
• You promote knowledge about the store, products, and services to help the customer make proper choices for a better shopping experience;
• You provide sincere customer service by listening to customer’s complaints and offer solution leaving the customer with a positive impression;
• You make sure that recovered items are re-packed, labeled, and priced commencing its pre-sold state;
• You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality;
• You observe internal rules, policies, and operational procedures and promote workplace safety and quality;
• You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with a focus on prevention, revenue, and sustainability;
• You project a positive personality by working with enthusiasm, willingness to learn, and grow professionally to achieve the IKEA goal.