Total 635 job vacancies in Pasay, National Capital Region

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

This role supports various finance ERP and reporting applications including configuration, maintenance, administration, and process documentation.  This position will report to the Finance Business Systems Administration Manager. 

• Administering, configuring, and providing end user support for finance system ERP applications and reporting tools
• Be a power user / highly proficient user of our financial systems, always communicating various features to stakeholders and sharing best practices to support user training.
• Help to streamline finance processes you support. Understanding the impacts of changes recommended and how to translate them into business requirements
• Develop and maintain system process documentation, job aids and flows
• Participate in scheduled system upgrades including regression / patch testing
• Be a change advocate, leading finance community towards modernization of technologies and processes.

Responsibilities: 

• Ensure that the company complies with local statutory and regulatory requirements of BIR, SEC, PEZA, BOI, LGU. 

• Main point person during compliance audit with BIR and LGU. 

• Conduct or direct the internal investigation of compliance issues. 

• Helps maintain records of all financial transactions ensuring accuracy and completeness. 

• Consult with corporate legal counsel as necessary to address difficult legal compliance issues. 

• Collaborate with Human Resources, Payroll, Legal, Finance and other departments to ensure the consistent implementation of compliance practices. 

• Liaise with government agencies for compliance completion. 

• Ensure that company’s policy and procedure is align with to-date regulations. 

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product and Technology, bringing the voice of the customer into the design, development, successful deployment and support of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What an Implementation Analyst, Commercial and Money Movement Solutions (CMS) does at Visa:

Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads commercial card and money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.

This role serves as a hybrid project and implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project delivery and taking a broad perspective to identify innovation solutions to meet client needs.  This role serves to gather and document Visa CMS clients’ requirements while providing system implementation, solution delivery, training and consultation on our solutions.

In this role, you are expected to:

• Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.

• Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.

• As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.

• Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.

• While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.

Why this is important to Visa

The Implementation Analyst is vital in enabling Visa to deliver our solutions to valued clients and partners, allowing us to drive strategic growth in Asia Pacific for both Visa, our clients and technology partners. We strive to build and maintain a long-running and successful client partnership through superb delivery and customer-centric support.

What you will need:

We are looking to hire candidates who have already accumulated the relevant skills and experience. You will be curious about the payments industry, be results-driven and passionate about our clients. As a candidate you should have:

• Minimum 5 years of experience in Implementation, Project Management or Technical Support in Payments or Technology industry.

• Functional implementation experience, business analysis, testing, training or technical support experience in a client-facing role.

• Ability to apply project management methodology to manage projects with moderate supervision.

• Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a fundamental requirement.

• Experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.

• Ability to quickly understand technical documents such as client facing guides and messaging specifications.

• Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.

• Good verbal and written communication skills, presentation skills, attention to detail and ability to interact professionally and confidently with internal and external stakeholders.

• Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)

• Role is based in Pasay, Manila.

What will also help:

• Bachelor Degree in Computer Science, Technology or equivalent.

• Knowledge in credit card processing and card processing systems is highly desired.

• Experience working with expense and workflow management as well as financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.

• Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.

• Previous experience in roles such Software Development, Technical Support or Presales is a plus.

• Ability to converse or read Chinese, Japanese or Korean is a plus.

• Experience with Cash Management solutions, fund transfers and SWIFT is a plus.

Projects you will be a part of:

As part of the team, you will get the opportunity to work on strategically important projects for clients and Visa.

• Working with the hub, regional and global teams to expand B2B cards payment business across the AP region.

• Supporting and working with regional and global client delivery and client services counterparts to deliver a seamless client experience.

• Key focus on commercial card related solutions with opportunities to diversify into money movement solutions where feasible.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

Reporting to the Goods Flow Manager, this Specialist role is tasked to safeguard the quality of all logistic processes to ensure that no damaged goods reach the customer. He/She accomplishes this by carrying out logistics operations according to local laws and regulations; maintaining the IKEA brand standard in supply quality, health and safety standards in all goods flow and customer delivery processes.

Your assignment

• You are the first point of contact in the store for supply chain partners with regards to quality-related topics;
• You ensure the correct execution of the goods flow process, keeping customer-perceived availability in focus;
• You develop and use knowledge and expertise of logistics to achieve quality and safety standards in the logistics function;
• You ensure daily operational inspections and maintenance procedures, fulfilling local legal standards and IKEA standards.

The People Advisor is responsible for the day-to-day management of a variety of HR and safety functions throughout most of the employee life cycle including employee relations, performance management and development, coaching, workplace health and safety, workers' compensation, fitness for work, employee engagement, organisational culture, reward and recognition.

The People Advisor will work closely with leaders and stakeholders to provide advice and coaching on all people related matters. Under the guidance of a People Operations Business Partner the role will assist with HR projects, policies/procedures and continuous improvement initiatives to ensure changes are implemented successfully across the business.

• Provide HR consulting services to line management covering all aspects people management including:

1. Coaching
2. Leadership development
3. Culture
4. Induction and probation 
5. Performance Management Absenteeism management                 
6. Misconduct, grievances and disputes
7. Fitness for work
8. Talent retention
9. Succession planning
10. Organisational design o Change management
11. Workplace health and safety matters
12. Right to work in AU

• Work in cross-functional and independent teams to contribute, develop and execute new initiatives to improve performance and enhance leader capability, talent retention and engagement.
• Partner with People Operations Business Partners and stakeholders on projects and continuous improvement initiatives
• Act as project co-ordinator on roll out of various HR projects demonstrating change management capability Support the People Coordinator with HR administration tasks
• Ensure correct documentation prepared for all employees and contractors
• Creation and maintenance of employee records, in compliance with policies, relevant agreements, contracts, and legislation
• Act as a backup for administering all probation reviews and exit survey reviews/analysis
• Provide timely and accurate HR reporting and analysis as required. • Support the Talent Acquisition team with end-to-end recruitment for senior and shared service vacancies Identify continuous improvement opportunities regarding talent acquisition practices and partner with stakeholders to support initiatives
• Provide advice on recruitment and selection queries as required
• Provide timely, quality, compliant and risk-informed advice on ER matters
• Coach and assist leaders to improve ER capability
• Resolve employee queries relating to their conditions of employment
• Conduct workplace investigations Interpret AU employment legislation, enterprise agreement, award entitlements and terms and conditions of employment agreements
• Serve as an escalation point for leaders for effective resolution of grievances and disputes in the workplace
• Develop recommendations to mitigate risks in the workplace and manage the implement of agreed actions
• Assist with the preparation of documentation for communicating workplace changes in compliance with TSA's Enterprise Agreement and legislative requirements.
• Assist leaders with the consultation process for any changes to work conditions
• Support the management of external claims (e.g. Fair Work Commission)
• Develop and maintain up-to-date People related training modules for e-learning, direct access and/or face-to-face learning/resources.
• Assist with training needs analysis to identify site specific needs and liaise with stakeholders to develop and deliver internal upskill subjects/programs for leaders.
• Source external training providers and programs as required.
• Coordinate training schedules as required.
• Support with employee screening for development opportunities as required.
• Interpret AU workplace health and safety and workers' compensation legislation
• Support the management of COVID- 19 in the workplace
• Conduct safety investigations Develop and drive risk mitigating initiatives to maintain safety and wellness standards
• Ensure all employees have completed the WHS learning course
• Maintain Risk register for the site Promote safety culture on site Conduct ergonomic assessments
• Conduct routine audits to ensure compliance with WHS policy and procedures and legislation.
• Contribute to the development of TSA's wellness initiatives and drive these initiatives on site
• Support People Coordinator and Office Management to ensure all sites have appropriate number of First Aid Officers and Fire Wardens as required.
• Co-ordinate reporting for the National WHS committee meeting and participate in WHS meetings as requested.
• Administration and management of workers compensation claims and Return to Work co-ordination of injured workers in rehabilitation phase.
• Develop, review and update HR and safety policies, procedures, processes and guidelines
• Upskill leaders/key stakeholders on policy/procedure documents and changes.
• Partner with the business to drive national employee engagement initiatives
• Identify opportunities to improve employee engagement and partner with the team and stakeholders to implement local/state initiatives
• Support the management and co- ordinate of recognition awards and events
• Support the co-ordination of service awards as required
• Manage TSA's relationships with corporate partners to ensure all employee benefit campaigns are current.
• Partner with Office Managers as needed to support a positive office environment
• Draft/review employee communications to ensure accurate content and desired tone as required.

What a Technical Solutions, Analyst does at Visa:

The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa’s risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts, and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts.

Note: This position requires shift work or on call support

Primary responsibilities:

• Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and risk-based activity.

• Work with global operations teams to identify and respond quickly to potential fraud events.

• Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.

• Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.

• Determine opportunities for incident handling improvements and increase operational efficacy.

• Coordinate incident handling with regional Risk groups take decisive action on events, alerts, etc.

• Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visa’s standard timelines.

• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.

• Develop and drive metrics for operations and validate the accuracy of these metrics.

• Compile reporting on internal incident response measures of success.

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.

• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.

• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing, and disrupting cybercrime and fraud threats to the global payment’s ecosystem.

• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality.

• Assist with various other cross-functional projects undertaken to improve Visa’s fraud prevention for its clients.

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Monday – Friday  (10:00 AM - 07:00 PM EST)

What are we looking for?

Skills Required:

• 2+ years of work experience as Accountant
• Proficient in using MS Office Applications
• Advanced knowledge and experience in Accounting Software such as QuickBooks, etc.
• Strong coordination and collaboration skills with other HR departments such as Payroll etc.
• Ability to support C-Level executives.
• Excellent written and oral communication skills

Nice to Have:

• CPA is a plus

What will you do? 

•  Accounts:
• Assist with accounts payable and receivable processes.
• Prepare and process invoices, expense reports, and purchase orders.
• Reconcile bank statements and financial transactions.
• Maintain accurate financial records and ensure compliance with company policies.
• Assist with payroll processing and ensure timely and accurate payment of salaries.
• Support the Finance team with various administrative tasks and projects as needed.

Join the awesome team and enjoy these benefits & perks:

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a full-service law firm based in New York City. With lawyers admitted to practice in New York and New Jersey, they provide a spectrum of legal services to both individuals and corporate clients. A team of innovative problem solvers, skilled negotiators, and experienced litigators find creative solutions and produce results for clients facing difficult circumstances.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

We are seeking a highly skilled backend developer to join our team. The ideal candidate will have experience in .NET Core, Azure, microservices, SQL, and AKS. In this role, you will be responsible for designing, developing, and maintaining the backend of our applications. 

• Design, develop, and maintain the backend of our applications using .NET Core, Azure, microservices, SQL, and AKS.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus

The IT Helpdesk Technician be part of a highly technical engineering team responsible for 
architecting and delivering solutions. This role will be a unique blend of hands on delivery, solutions design and architecture.

The IT Specialist’s role is to ensure proper computer and software operation 
and to assist end users when problems occur, so that end users can accomplish business tasks. This includes receiving, prioritising, documenting and actively resolving end user requests. There are a number of technologies that we envision being part of our future, or valuable skills that will make understanding our existing architecture easier. These include
Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on Help desk assistance.

• Help Desk Requests
• Field and prioritise requests from end users in a prompt and courteous manner
• Work to resolve them. 
• Escalate requests when required, to the appropriately skilled IT Level 1 or 2 resource.
• Track and document the Help 
• Desk request following the process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Perform Root Cause Analysis for Help Desk requests.
• Apply diagnostic tools to aid in troubleshooting as and when required.
• Perform post-resolution follow up to ensure user satisfaction and proper problem resolution.
• Learn appropriate software and hardware utilised by TSA. This is inclusive of but is not limited to 
  ▪ MS Office applications
  ▪ MS Operating environments
  ▪ Software packages
  ▪ Business Systems 
  ▪ PC desktop and laptop hardware
  ▪ Mobile devices
  ▪ Digital and VoIP telephones
  ▪ Video conferencing systems 
• Assisting Systems or Database Administrators with IT requests, as and when required.
•  Assisting the Facilities Manager with co-ordinating the installation and maintenance of IT related office facilities.
• Suggest improvements to processes and systems as necessary.
• Assist team members with tasks as required and outlined in the Project Scope. 
• Complete assigned tasks in accordance with the approved Project Plan.
• Service Delivery
• Solutions are implemented to production meeting the Zero Business Impact Principle.
• Services delivered are within the timeframes stated in the Service Catalogue.
• High availability and Reliability are always at the forefront of our mind 
• Project Delivery
• Ensure that Projects delivered are robust and meets production standards with zero business impact. 
• Risk Management
• Operational risk is managed and we deliver to the agreed outcomes and timeframes.
• Financial Management
• Act like it’s your own business ensuring best value for dollar spent for TSA.
• Team work to the one TSA principles being outcome focussed and collaborative.
• Treat colleagues with respect as you would like to be treated.
• Take into consideration all the factors that might affect information security. 
• Ensure that the security equipment must be installed at the precise network location.
• Always be prepared to design and implement security countermeasures, when network vulnerabilities arise.
• Reporting the security analysis of findings
• Maintaining the regulatory systems about ISMS policy (Information System 
  Management Systems)
• Recommend modifications in legal, technical and regulatory areas that affect IT security.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during mid shift corresponding to UK EST working hours and be part of the Finance team. 

• Assist with projects that entail analysis and reconciliation
• Provide customer service to internal and external customers
• Meet various deliverables for monthly and quarterly financial close 

Assignment: Night Shift

The Sr. Accountant will prepare workpapers, journal entries, and reconciliations for selected programs. The senior accountant will have ownership over the economics for their select programs ensuring accuracy.

• Develop and document business processes and accounting policies to maintain and strengthen internal controls.
• Prepare and monitor program economics for select programs including monthly program entries, reconciliations, and cash application.
• Provide technical support to the Finance Teams (AP, AR, Bank Reconciliation, Claims Payable, Reporting).
• Support quarter-end and year-end close processes, expense allocation process and any internal reporting for the Group.
• Provide leadership and drive for quality and accuracy.
• Help with ad-hoc projects as required

The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing data for review and analysis. The candidate will provide analysis, will process and compile data for reporting and analysis through creating queries, views and reports. The candidate will provide support and be part of the US Actuarial team.

• Conduct advanced data analysis and highly complex algorithms
• Interpret data, analyze results and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help managing our current reporting dashboards using
Power BI technology.

• Design and develop high-quality, responsive user interfaces for web and
• mobile applications.
• Conduct user research, useability testing, and gather feedback to inform design decisions.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts.
• Implement and maintain UI components using modern frontend technologies and framework.
• Write clean, maintainable, and well-documented code.
• Optimize applications for maximum speed and scalability.
• Troubleshoot and debug issues across the entire stack.
• Participate in code reviews to ensure code quality and best practices.

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help managing our current reporting dashboards using
Power BI technology.

Maintain and improve AIM’s existing Power BI dashboards
- Design and implement new dashboards w/ advanced charts, data tables and other
visuals based on business users’ requirements
- Understand and participate in the data storage backend design which powers
the visuals inside Power BI

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help manage our data.

Innovative Solutions: Design and implement cutting-edge solutions across
Cloud, DevOps, and Data Engineering to streamline our processes.
- Data Stewardship: Take ownership of all data managed in-house, sourced from
top-tier vendors like BlackRock, Clearwater, Bloomberg, ICE, BONY, and
external managers.
- Collaborative Onboarding: Partner with business units and IT together to
onboard new data sources and enhance our ingestion processes.
- Process Enhancement: Continuously develop and refine data ingestion
processes, emphasizing robust data governance and control mechanisms.
- Architectural Design: Play a pivotal role in designing our data storage
systems and ETL processes to ensure efficiency and scalability.
- Strategic Collaboration: Work closely with AIM's GSO partner to oversee and
improve manual or ad hoc data ingestion tasks.
- Comprehensive Documentation: Maintain detailed documentation of all data
engineering processes and solutions to ensure clarity and continuity.
- Quality Assurance: Develop and execute rigorous test plans to guarantee the
reliability and accuracy of our data pipelines and systems.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

Your assignment

• You perform effectively the Goods Flow operation tasks in your assigned area, using the available IKEA systems and equipment to achieve an efficient goods flow process and data integrity, in order to maximize stock accuracy and ensure the highest product availability for customers;
• You contribute to an optimized daily goods flow operation within the assigned goods flow processes by working in a lean, simple, and cost-conscious way;
• You contribute to the agreed goals of the Goods Flow Team, as well as being involved in the goal-setting process of your team;
• You comply with IKEA health, safety, and security guidelines, rules and regulations, and support colleagues in preventing untoward health, safety, and/or security-related incidents in the store.

The Manager role of Global Client Resolution team is responsible for providing leadership, oversight, and direction to   staff, ensuring that team members have the information, tools, and resources needed to deliver exceptional results to internal and external customers. The role requires a keen insight into support trends which includes emails, chat and calls with all its best practices, and reach for deep collaboration and partnership with business leadership across Client Services, Sales, Product, and other organizations within Visa. 

Key responsibilities include:

• Oversee team consisting of analyst and associates that will primarily work on chats and calls and emails providing ongoing guidance and direction to support the dynamic and evolving nature of Visa’s products and services. 
• Provide regular coaching and feedback to team members in order to optimize performance and engagement.  Act as mentor and coach to support and strengthen their development and provide guidance to help support short and long-term employee career goals.
• Collaborate with global peers to identify and document hand-offs and support needs associated with Global Client Resolution processes.   
• Meet regularly with regional peers and other key stakeholders to obtain visibility into support trends, initiatives, operational issues, or other activities that may affect the business unit.  Assess and plan for future staffing needs to ensure that adequate resources are in place to meet demand. 
• Foster deep partnerships with CS, Sales, and Product peers.  Loop into the Annual Operational Planning process for prioritization of funding and resources, proving detailed business rationale and ROI to ensure that staff additions and tool enhancements receive proper prioritization and funding. 
• Drive team to optimize workflows, communication, and hand-offs associated with the various products and programs that this team supports.  Ensure that team documentation is created and updated.  
• Champion efforts to improve support tools, providing the business rationale needed to secure funding and prioritization of new and enhanced tools and functionality.
• Ensure that internal and Client-facing documentation is maintained and updated as systems or applications change, or as new initiatives or support needs are introduced.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations. 

Responsibilities

•This role administers the business processes related to client onboarding, offboarding, reporting, and ongoing management of client and users that the GCR Team caters to.

•Manage activities, requests, and inquiries for support and information thru various case management tools which includes but is not limited to emails, chat, calls, etc.

•Manage enrollment, client set-up, and deactivation process by closely coordinating with clients, Client Success, Product, and other internal organization as needed.

•Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

•Deliver consistent high-quality work to ensure an excellent client experience.

•Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

•Identify key process improvement and opportunities based on inquiry trends and any operational pain-points to improve service delivery.

•Collaborate with the analysts and leadership team to develop and deliver training materials for new hires and continuous learning for existing team members.

•Participate in regular team meetings to share insights, discuss challenges, and contribute to team strategies.

•Manage documentation in SharePoint, Microsoft Dynamics/OneCRM, and other data repositories.

•Build and enhance positive working relationships with internal and external stakeholders.

•Contribute to team efforts by accomplishing related tasks as needed.

•Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

•Demonstrate flexibility in schedule changes - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed. (24/7 operations, rotating and shifting schedules)

Want to be part of a community that focuses on work-life balance, provides competitive salaries and fantastic opportunities?

Backroom OffshoringInc.is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities and a great work environment.

We need someone experienced, accurate, fast, committed, and capable to assist us in our journey to success.

Scope of Work:

Appointment Setters play a pivotal role in handling diverse customer issues within specific client assignments, primarily centered around patient scheduling transactions. Their core responsibilities encompass telephone interactions with patients, meticulous documentation of these interactions, and fostering effective collaboration with patients and providers to enhance patient care quality.

Responsibilities:

• Answer incoming calls promptly and courteously, maintaining a professional demeanor throughout.
• Accurately gather and input demographic information into electronic medical records.
• Respond to inquiries and provide requested information, aiming to deliver patient-centric service and uphold a positive organizational image.
• Advocate for and adapt to improvements in call flow processes and communication protocols.
• Propose enhancements and actively engage in initiatives to elevate service standards.
• Achieve and surpass set call volume targets.
• Strictly adhere to HIPAA (Health Insurance Portability and Accountability Act) policies and Sequence Health regulations.
• Route calls to relevant departments as necessary.
• Exercise sound judgment in handling calls, particularly in situations involving upset patients.
• Recognize appropriate instances for escalating calls to physicians, practice managers, or triage nurses.
• Assist with reminder and rescheduling calls as required.
• Support callbacks and additional projects as call volumes allow.
• Perform any other duties assigned by supervisors or managers.

Qualifications:

• Preferred minimum of 2 year of experience in a medical or healthcare setting.
• Exceptional communication skills, both verbal and written, with a proactive and positive approach to collaboration, particularly in identifying opportunities for improvement.
• Proficiency in Microsoft Office Suite (including Excel, Word, and Outlook) and internet usage.
• Demonstrated ability to efficiently multitask under time constraints.
• Capability to handle sensitive and confidential information with discretion.
• Prior experience in managing customer-focused accounts.
• Proven track record in fostering a service-oriented team culture.
• At least 2 year of prior experience in appointment setting, customer service, or a related field
• Willing to work on a nights shift schedule (11:00pm - 7:30am Manila Time)
• Willing to work onsite (Clark Global City)

Core Perks and Benefits:

• HMO on your first day + Free coverage for 2 dependents on your 2nd year
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday Leave
• Bereavement Leave

Work Setup:

• Onsite work set up for this role

Onsite/Hybrid employee additional benefits:

• Travel Subsidy Allowance
• Free staff house accommodation (for those within a certain distance)
• Free Shuttle service
• Free Lunch
• Free Uniform
• Perfect attendance bonus

Additional benefits/perks to all employees

• Onboarding training
• Performance-based salary increase
• Discretionary incentives based on client or individual performance
• Monthly employee engagement
• Birthday Gift
• Weekly treats
• Christmas Hamper
• Anniversary Gift
• Opportunity to travel

Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:

https://rb.gy/u35c6

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

We are seeking a dynamic, transformational Service Owner to join the Service Desk. The Service Owner has a pivotal role within the End User Support organization, responsible for the strategic direction, performance, and continuous improvement of services provided by the Service Desk Team. This role is essential in ensuring the services align with business objectives, deliver significant value to stakeholders, and complies with all relevant standards.

Key Focus Areas

The ideal candidate should be passionate about: 

• Transformational Leadership - Drive transformational change within the service by identifying and implementing innovative solutions that address evolving business needs.
• Service Efficiency - Oversee the efficient operation of the service, ensuring optimal performance and swift resolution of any issues.
• Continuous Improvement - Drive continuous improvement initiatives to enhance service quality, informed by performance data and stakeholder feedback.
• Automation/Self Services – Be passionate about automating and simplifying process and drive a culture of self-services
• Strategic Alignment - Ensure that the service's strategic direction is closely aligned with the organization's goals and objectives.
• Stakeholder Engagement - Maintain strong relationships with all stakeholders, ensuring their needs are met and expectations managed.
• Risk Management - Proactively identify and mitigate risks to ensure uninterrupted service delivery.

Key Responsibilities:

The Service Owner will drive transformational change within the services provided, ensuring it evolves to meet future business needs and technological advancements.

• Service Transition - Manage the transition of new or changed services into the operational environment, ensuring minimal disruption to existing services and operations. Identify and manage risks associated with the service, ensuring that any potential issues are mitigated before they can impact the service. Track volume/issues of services transition
• Service Operation - Oversee the day-to-day operation of services, ensuring they meet agreed-upon service levels and performance targets. Ensure that the service is delivered effectively and efficiently. Responsible for any issues that arise and must ensure that they are resolved in a timely manner. Responsible to run Operational Reviews.
• Capacity and Demand Management - Define and manage capacity and demand for the services in a way that anticipates future growth and transformational needs. Ensure the service can scale efficiently to meet changing organizational demands.
• Service Improvement - Continuously monitor service channels and review performance metrics to identify transformational opportunities for improvement. Leverage data analytics and data insights to drive OKRs (Objectives and Key Results) that enhance service quality and effectiveness.
• Stakeholder Management - Engage with and manage relationships with End User Support, Business Partners, and Business stakeholders involved in the service, ensuring communication and collaboration. Ensure stakeholder needs are anticipated, met, and expectations are managed throughout the service lifecycle.
• Risk Management - Identify, assess, and manage risks associated with the service, with a focus on transformational risk mitigation strategies. Ensure that potential issues are proactively addressed before they impact service delivery.
• Compliance - Ensure the services comply with all Corporate Key Controls, and organizational policies, ensuring the service remains fully compliant.
• Collaboration - Collaborate with peer stakeholders across other End User Systems operations engineering functions to drive improvements.
• ITSM Expertise - Lead transformational initiatives to improve ITSM practices within the organization and provide guidance on best practices.
• Budgeting and Cost Management - Ongoing transformational approach, seeking cost-saving opportunities while maintaining or enhancing service quality. Monitor financial performance to ensure alignment with organizational goals and recommend adjustments as needed.

The Training Program Coordinator is responsible for overseeing and coordinating all aspects of the training schedule, managing email communications including confirmation and attendance management, and ensuring timely completion reporting. This role involves providing analytics, insights, and recommendations to optimise training programs and ensure their effectiveness. The Training Program Coordinator will maintain comprehensive records and ensure that all stakeholders are kept informed about training activities and outcomes. Additionally, this role is responsible for tracking and reporting mandatory training at TSA Group and engaging with stakeholders, including executive and senior management.

• Develop and maintain the training schedule for all programs. Coordinate with trainers and participants to confirm training sessions. Ensure timely communication of schedule changes. 

• Send confirmation emails to participants. Manage attendance through email communications. Address any queries or issues related to training sessions via email. 

• Compile and distribute training completion reports. Ensure accuracy and timeliness of reporting. Maintain records of all training activities. 

• Analyze training data to provide insights and recommendations. Prepare reports on training effectiveness and areas for improvement. Monitor and report on key training metrics. 

• Identify opportunities for improving training programs. Provide actionable recommendations to Training Delivery Manager. Support the implementation of approved recommendations. 

• Maintain high levels of engagement with trainers and participants. Encourage feedback and continuous improvement. Facilitate a positive training experience for all participants. 

• Track and report on mandatory training compliance. Ensure all mandatory training is completed on time. Communicate compliance status to relevant stakeholders. 

• Engage with stakeholders including executive and senior management. Communicate training updates and outcomes. Gather feedback from stakeholders to improve training programs. 

• Maintain professional communication with all stakeholders. Ensure clear and concise communication of all training-related information. Facilitate effective information flow within the training department. 

The Learning Administrator is accountable for the effective and seamless management of the following: TSA's Learning Management System (LMS), Training Design learning materials repository, and other Training Design-related administrative tasks.

Their role is to take care of LMS operational performance on a daily basis as well as to establish a connection between LMS vendor technical support and the Training Design Team. Essentially, a major responsibility is providing daily support to TSA employees as well as keeping the ongoing operations of TSA's LMS stable.

This role usually deals with, but is not limited to, the following:

• Defining user roles
• Publishing and revising courses
• Auditing learning materials
• LMS maintenance including branding