Total 98 job vacancies in Pasig, Metro Manila

WHAT IS YOUR ROLE

As a Sr. Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 28

About the Role:

We are seeking a skilled Java Developer to join our development team. The ideal candidate will have strong expertise in Java programming and be responsible for designing, developing, and maintaining scalable and high-performance software applications. You will collaborate with cross-functional teams to create innovative solutions that meet business needs and enhance user experiences.

Key Responsibilities:

Software Development

• Design, develop, and maintain applications using Java and related technologies (Spring, Hibernate, etc.).
• Write clean, efficient, and maintainable code following best practices and coding standards.
• Collaborate with business analysts and project managers to understand system requirements and translate them into technical solutions.
• Develop and implement RESTful APIs and web services to support business functionality.

System Design and Architecture

• Work with system architects to design scalable, high-performance, and reliable solutions.
• Participate in the design and development of application architecture, ensuring the solution meets business goals and is future-proof.
• Select and implement appropriate frameworks and libraries to ensure optimal performance and ease of maintenance.

Database Management

• Design and implement database schemas, tables, and queries to support application features.
• Work with relational databases (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra).
• Write complex SQL queries, stored procedures, and ensure the performance of data access layers.

Testing and Debugging

• Develop unit tests, conduct code reviews, and perform integration testing to ensure software functionality and quality.
• Troubleshoot, debug, and optimize Java applications to ensure they perform well in production environments.
• Ensure comprehensive test coverage and adhere to test-driven development (TDD) practices.

Collaboration and Stakeholder Communication

• Collaborate with cross-functional teams, including product managers, QA teams, and other developers, to deliver high-quality software solutions.
• Provide regular updates on the progress of development tasks and escalate issues when necessary.
• Communicate effectively with both technical and non-technical stakeholders to ensure requirements are met and expectations are clear.

Continuous Improvement and Innovation

• Stay updated with the latest trends in Java development and emerging technologies.
• Continuously improve development processes, coding practices, and application performance.
• Explore new tools, technologies, and methodologies to optimize software development workflows.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in Java development, including proficiency in Java SE/EE.
• Experience with frameworks such as Spring, Hibernate, or JavaFX.
• Strong experience in working with RESTful APIs, microservices, and cloud technologies.
• Familiarity with Agile development methodologies (e.g., Scrum, Kanban).
• Technical Skills:
• Strong proficiency in Java programming, including experience with Java 8 or newer.
• Solid understanding of object-oriented programming (OOP) principles and design patterns.
• Experience with relational databases (e.g., SQL, MySQL, PostgreSQL) and NoSQL databases.
• Familiarity with containerization technologies such as Docker and Kubernetes is a plus.
• Experience with version control systems (e.g., Git, SVN).
• Soft Skills:
• Excellent problem-solving and debugging skills.
• Strong communication skills, both written and verbal.
• Ability to collaborate in a team environment, with flexibility to work independently when required.
• Strong attention to detail and a passion for writing high-quality code.
• Certifications (preferred):
• Oracle Certified Professional, Java SE.
• Spring Professional Certification.
• AWS Certified Developer – Associate

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.

Key Responsibilities:

Technical Support

• Provide first-level technical support to end users for hardware, software, network, and system issues.
• Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
• Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
• Assist in resolving software issues, including installing, updating, and configuring applications for end users.
• Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.

Hardware and Software Management

• Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
• Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
• Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
• Support the deployment of software packages and updates across the organization's devices.
• Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.

Network and System Administration Support

• Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
• Assist the IT team with configuring network devices, routers, switches, and firewalls.
• Help monitor system performance and assist with backups, ensuring data integrity and availability.
• Assist in user account management, including creating, updating, and disabling accounts as required.
• Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.

IT Documentation and Reporting

• Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
• Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
• Report on recurring issues and make suggestions for improvements to IT workflows.
• Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.

User Training and Support

• Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
• Provide guidance on best practices for data security, software usage, and network access.
• Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.

IT Project Support

• Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
• Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
• Help prepare and configure devices and software for new hires and assist with onboarding new users.

General IT Administration

• Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
• Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
• Perform periodic audits of IT assets to ensure compliance with licensing and security policies.

Qualifications and Skills:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience:
• 3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
• Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
• Technical Skills:
• Familiarity with common operating systems (Windows, macOS, Linux).
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
• Understanding of hardware components (e.g., computers, printers, routers) and peripheral devices.
• Experience with common productivity tools, including Microsoft Office Suite and Google Workspace.
• Basic knowledge of IT security practices, including antivirus software, firewalls, and password management.
• Familiarity with IT service management (ITSM) tools or helpdesk software is a plus.
• Soft Skills:
• Strong problem-solving skills and the ability to troubleshoot IT issues effectively.
• Excellent communication skills with the ability to explain technical information to non-technical users.
• Strong attention to detail and ability to work independently as well as part of a team.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Customer-focused attitude, providing excellent service to end users

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 29

About the Role:

We are seeking a skilled Oracle Developer to join our development team. The ideal candidate will have extensive experience in Oracle database design, development, and performance tuning. You will be responsible for developing and maintaining Oracle-based applications, optimizing queries, and ensuring the performance, reliability, and security of database solutions. This role requires close collaboration with business analysts and other developers to deliver high-quality, scalable, and efficient solutions.

Key Responsibilities:

Oracle Database Development

• Design, develop, and maintain Oracle database applications, including stored procedures, functions, triggers, and complex SQL queries.
• Develop PL/SQL code for business logic and implement data access layers for web and enterprise applications.
• Create and manage Oracle database objects (tables, views, indexes, sequences) and manage large datasets efficiently.

Database Optimization and Performance Tuning

• Analyze and optimize SQL queries and PL/SQL code to improve performance and scalability.
• Implement and maintain indexing strategies and partitioning to optimize large datasets.
• Monitor and troubleshoot database performance issues, ensuring that the database environment performs optimally.

Database Design and Architecture

• Work closely with architects and other developers to design scalable and efficient Oracle database solutions.
• Implement data models and schema designs based on business requirements and ensure consistency and integrity of data.
• Design and implement backup, recovery, and replication strategies for disaster recovery.

Data Integration and ETL Processes

• Develop ETL processes to integrate Oracle databases with other data sources, including data migration from legacy systems.
• Create data pipelines and automate data extraction, transformation, and loading (ETL) for reporting and analytics purposes.
• Work with business analysts to understand data integration requirements and implement efficient solutions.

Testing and Debugging

• Conduct thorough unit and integration testing of database components to ensure quality and stability.
• Troubleshoot and resolve issues with database queries, performance, and data integrity.
• Ensure that all database code is fully tested and meets business requirements before deployment.

Collaboration and Documentation

• Collaborate with cross-functional teams to ensure that Oracle database solutions integrate seamlessly with other application layers and IT systems.
• Document all database designs, procedures, and configurations for future reference and compliance.
• Provide training and support to end-users and team members on database-related processes.

Continuous Improvement and Best Practices

• Stay updated on the latest Oracle technologies, database trends, and best practices.
• Continuously evaluate and recommend improvements to database systems, tools, and processes.
• Ensure adherence to security standards and compliance with data protection regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as an Oracle Developer, with hands-on experience in PL/SQL and Oracle database management.
• Strong experience in writing complex SQL queries, stored procedures, and developing database applications.
• Experience with Oracle performance tuning, indexing, and query optimization.
• Familiarity with Oracle tools such as SQL*Plus, TOAD, and Oracle Enterprise Manager.
• Technical Skills:
• Expertise in Oracle PL/SQL, SQL, and Oracle Database administration.
• Strong understanding of Oracle database architecture, including clustering, replication, and partitioning.
• Experience with Oracle Application Express (APEX) is a plus.
• Knowledge of database design, data modeling, and normalization techniques.
• Familiarity with version control systems (e.g., Git, SVN).
• Experience with Oracle Cloud, Oracle RAC, or Oracle Exadata is a plus.
• Soft Skills:
• Strong analytical and problem-solving skills with a focus on data-driven solutions.
• Excellent communication skills, with the ability to collaborate across departments and clearly document processes.
• Ability to manage multiple tasks and projects simultaneously.
• Strong attention to detail and a commitment to delivering high-quality solutions.
• Certifications (preferred):
• Oracle Certified Professional (OCP) or Oracle Certified Expert (OCE) in PL/SQL or Oracle Database.
• Oracle Cloud Certification.
• ITIL Foundation Certification (a plus).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 7

About the Role:

We are looking for an experienced QA Tester/Analyst to join our quality assurance team. As a QA Tester/Analyst, you will be responsible for ensuring the quality and functionality of our software applications by conducting thorough testing and analysis. You will collaborate with developers, project managers, and business stakeholders to identify issues, track defects, and ensure high-quality deliverables throughout the software development lifecycle.

Key Responsibilities:

Test Planning and Strategy

• Develop and execute test plans, test cases, and test scripts based on business requirements and technical specifications.
• Define test scenarios and strategies for different types of testing (e.g., functional, regression, performance, security, usability).
• Work closely with stakeholders to gather and analyze requirements and define testing objectives.
• Collaborate with project teams to ensure comprehensive test coverage and quality standards.

Manual and Automated Testing

• Perform manual testing for web, mobile, and desktop applications, identifying bugs, issues, and inconsistencies.
• Develop and maintain automated test scripts using testing frameworks and tools (e.g., Selenium, JUnit, TestNG, or others).
• Conduct regression testing to ensure that new changes do not negatively affect existing functionalities.
• Perform functional, integration, user acceptance, and system testing on new software releases.

Defect Identification and Reporting

• Identify, document, and track defects, providing clear and actionable feedback to developers.
• Reproduce issues and work with development teams to troubleshoot and resolve defects in a timely manner.
• Maintain detailed records of test results, issue logs, and steps taken to replicate problems.
• Verify bug fixes and perform follow-up testing to ensure successful resolution of issues.

Collaboration with Development Teams

• Work closely with developers to understand the technical architecture and design of applications.
• Participate in daily stand-ups, sprint planning, and retrospectives to ensure alignment with development goals and timelines.
• Provide feedback on product features and functionality, focusing on usability and quality.
• Collaborate with cross-functional teams to ensure a smooth handoff between testing, development, and deployment stages.

Test Environment Setup and Configuration

• Set up and maintain test environments for manual and automated testing.
• Ensure test data is prepared and structured for accurate testing outcomes.
• Monitor test environments for stability, identifying and resolving issues that could impact testing.

Continuous Improvement and Best Practices

• Stay updated on the latest testing tools, technologies, and methodologies.
• Suggest improvements to current testing processes, workflows, and tools.
• Contribute to the development of best practices for testing and quality assurance across the team.
• Participate in code reviews and provide feedback on testing-related aspects of code development.

Documentation and Reporting

• Document and report test results, including defect details, status reports, and final test reports.
• Create test coverage reports, ensuring all functional and non-functional requirements are addressed.
• Communicate testing progress, risks, and issues to stakeholders and management.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience:
• 2-4 years of experience in software testing, with a focus on manual and automated testing.
• Proven experience in identifying, analyzing, and documenting software defects.
• Experience with testing web, mobile, and desktop applications.
• Familiarity with the software development lifecycle (SDLC) and Agile methodologies (e.g., Scrum, Kanban).
• Experience with defect tracking tools (e.g., Jira, Bugzilla, or others).
• Technical Skills:
• Strong knowledge of testing methodologies (e.g., black-box testing, white-box testing, performance testing).
• Proficiency in using automated testing tools such as Selenium, JUnit, TestNG, Postman, or other test automation frameworks.
• Familiarity with version control systems (e.g., Git) and continuous integration tools.
• Experience with API testing (REST/SOAP) and tools such as Postman, SoapUI, or similar.
• Knowledge of database management and writing basic SQL queries for test data validation.
• Familiarity with performance testing tools such as LoadRunner or JMeter is a plus.
• Strong understanding of cross-browser and cross-device testing.
• Soft Skills:
• Excellent analytical and problem-solving skills with attention to detail.
• Strong communication skills, both verbal and written, with the ability to document issues clearly and concisely.
• Ability to work independently and as part of a collaborative team.
• Strong time-management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to handle multiple tasks and work under pressure in a fast-paced environment.
• A proactive attitude toward improving processes and overall product quality.
• Certifications (preferred):
• ISTQB (International Software Testing Qualifications Board) certification or equivalent.
• Certified Software Tester (CST) or other relevant certifications.
• Experience with Agile frameworks and Scrum certification is a plus.

We are seeking a new Manager/ Sr. Manager-Client Solutions for our Manila office

In brief

As our new Manager/Sr. Manager-Client Solutions - Manila you will be responsible for acquisition of new clients.

Reporting to the Associate Director - Client Solutions, you will drive business development efforts that generate leads, enhance brand visibility, and increase sales.

• You will drive business development efforts in the region, acquire new clients and manage sales targets .
• You will gather market intelligence, including information on clients and competitors in the "Office Interiors Design & Build", market sector, industry trends, future projects, etc.
• You will generate and track leads and forecast your sales efforts to create new bookings.
• You will work closely with the Director and the Team to complete the sales cycle
• You will collaborate in developing the systems, materials, and resources necessary for business development, including proposals, presentations, and serving offerings to win work.

What we expect

• You are a goal oriented sales professional with experience of managing complex sales cycles with B2B selling process to multi-national companies in Bangalore.
• You have achieved quota/annual targets in your previous roles
• You have an engaging personality with excellent communication skills

• You have experience working in Interior Design firms selling "Office Interiors Design & Build" services.
• You have an undergraduate or graduate degree in business, marketing, or another field relevant to this role, with a minimum of 5 years of sales/ business development experience .

Who We Are

To find out more visit www.spacematrix.com

Neo Group is recruiting on behalf of our esteemed partner in the iGaming industry, and we’re on the hunt for a dynamic Social Media Marketing Specialist!

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for an experienced System Administrator to join our IT team. As a System Administrator, you will be responsible for maintaining and supporting our organization's IT infrastructure, including servers, operating systems, storage systems, and network components. You will ensure the availability, performance, and security of all systems, performing regular system maintenance, troubleshooting issues, and supporting infrastructure projects. You will also work closely with other IT teams to implement new systems and ensure their proper integration into the environment.

Key Responsibilities:

System Installation and Configuration

• Install, configure, and maintain servers (physical and virtual) across different operating systems (e.g., Windows, Linux, UNIX).
• Manage server environments, including provisioning, patching, and lifecycle management.
• Ensure the proper installation and configuration of operating systems, database systems, applications, and security tools.

System Maintenance and Monitoring

• Regularly monitor system performance, availability, and security across various platforms.
• Perform scheduled maintenance tasks, such as updates, patches, and system backups.
• Monitor server health, system logs, and performance metrics to identify potential issues.
• Implement system monitoring tools to proactively detect and resolve system-related issues.

Troubleshooting and Issue Resolution

• Investigate, diagnose, and resolve system issues, including hardware, software, and network-related problems.
• Provide technical support to internal teams and end-users for system-related issues.
• Troubleshoot and resolve system errors, performance degradation, and system outages, minimizing downtime.
• Perform root cause analysis of recurring system issues and take steps to prevent future occurrences.

System Security Management

• Implement and maintain security measures to protect systems and data, including access control, encryption, and security protocols.
• Regularly perform security audits and system vulnerability assessments.
• Apply security patches and updates to operating systems, software, and infrastructure components.
• Configure firewalls, antivirus tools, and intrusion detection systems to safeguard the organization’s IT environment.
• Manage user access controls and permissions to ensure the integrity and confidentiality of critical systems.

Backup and Disaster Recovery

• Manage backup systems to ensure that critical data and system configurations are securely backed up.
• Perform regular system data recovery tests and disaster recovery drills.
• Create and maintain disaster recovery plans for systems and infrastructure to ensure business continuity in case of failure.
• Develop and implement strategies for data retention and backup management, ensuring compliance with organizational policies.

Documentation and Reporting

• Maintain comprehensive system documentation, including configurations, troubleshooting procedures, and backup schedules.
• Create detailed reports on system performance, security incidents, and system uptime.
• Document system changes, updates, and maintenance activities, ensuring that records are up-to-date and accurate.
• Prepare reports and presentations for senior management and stakeholders regarding system health and improvements.

System Optimization

• Perform system tuning and optimization to enhance the performance and reliability of systems.
• Recommend and implement new technologies, tools, or best practices to improve system efficiency.
• Analyze system logs, data usage, and performance metrics to optimize system resources.
• Review and manage storage capacity, ensuring that resources are appropriately allocated and utilized.

Collaboration and Support

• Work closely with network, storage, and database teams to ensure the seamless integration and operation of systems across the organization.
• Collaborate with other IT departments and project teams to implement new systems, upgrades, and integrations.
• Provide technical support and assistance to other departments on system-related matters.
• Assist in system deployment and configuration for new projects and initiatives.

Continuous Improvement

• Stay updated with the latest trends and developments in system administration, technology, and best practices.
• Participate in training sessions and technical certifications to enhance knowledge and skills.
• Proactively suggest improvements to the system architecture and processes to improve efficiency, security, and scalability.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in system administration or IT infrastructure support.
• Proven experience managing both physical and virtualized environments (VMware, Hyper-V, etc.).
• Strong knowledge of server hardware, operating systems, and networking protocols.
• Experience with system monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
• Familiarity with cloud platforms and virtualization technologies.
• Knowledge of storage systems, backups, and disaster recovery procedures.
• Technical Skills:
• Proficiency with operating systems (Linux, Windows Server, UNIX).
• Experience with Active Directory, DNS, DHCP, and other directory services.
• Knowledge of system automation tools (e.g., Ansible, Puppet, or Chef).
• Experience with server security tools and firewall management.
• Familiarity with network protocols (e.g., TCP/IP, SNMP, FTP, HTTP/HTTPS).
• Experience with virtualization platforms (VMware, Hyper-V, etc.).
• Experience with scripting (e.g., Bash, PowerShell, Python).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and handle multiple projects in a fast-paced environment.
• Attention to detail and thorough documentation practices.
• Ability to work independently as well as in a team.
• Strong organizational and time-management skills.
• Certifications (preferred):
• Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA).
• CompTIA Network+ or Security+.
• Linux Professional Institute Certification (LPIC-1/2).
• VMware Certified Professional (VCP).
• ITIL Foundation or similar IT management certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 9

About the Role:

We are seeking a proactive and detail-oriented Coordinator Change Management and Training to support the planning, execution, and administration of change management and training programs within the organization. This role will focus on ensuring that employees are effectively prepared for change initiatives through structured training programs, clear communication, and successful implementation of change processes. You will work closely with various teams to manage change efforts and enhance organizational adaptability.

Key Responsibilities:

Change Management Support

• Assist in planning and implementing change management strategies and activities to ensure smooth transitions during organizational changes, such as process improvements, system upgrades, and structural changes.
• Support the development and execution of communication plans to inform employees of changes, expectations, and benefits.
• Collaborate with stakeholders to identify the impact of changes on business units and teams, ensuring proper support and resources are provided.
• Track and report on the progress of change management initiatives, ensuring that milestones and timelines are met.
• Support change agents and managers in implementing change management processes, including training, communication, and feedback collection.

Training Program Development and Delivery

• Coordinate and deliver training programs to help employees develop the skills and knowledge needed to successfully adapt to changes within the organization.
• Collaborate with subject matter experts and managers to create customized training content related to change initiatives, including new processes, systems, tools, or roles.
• Organize and schedule training sessions, ensuring availability of resources such as trainers, venues, and materials.
• Track and monitor employee participation in training sessions and ensure that all relevant personnel are trained and certified as required.
• Administer evaluations and surveys after training sessions to assess effectiveness and gather feedback for continuous improvement.

Documentation and Reporting

• Maintain detailed records of change management activities, training sessions, employee participation, and feedback.
• Prepare regular reports on training progress, employee engagement, and the effectiveness of change management initiatives.
• Develop and update training manuals, guides, and other instructional materials to ensure clear and accurate documentation of change processes and training content.
• Ensure that all documentation is kept up-to-date and stored in compliance with organizational standards.

Stakeholder Communication and Collaboration

• Act as the point of contact for employees regarding change management and training activities, answering questions and providing support as needed.
• Collaborate with HR, leadership teams, and other departments to align change management and training efforts with organizational goals.
• Facilitate regular meetings with project teams, department heads, and change leaders to update on change progress, challenges, and support needs.
• Assist in fostering a culture of continuous learning and adaptation through effective communication and training programs.

Training Needs Analysis and Planning

• Conduct assessments to identify training needs related to change initiatives and gather feedback from employees and managers on existing knowledge gaps.
• Work with leadership teams to prioritize training needs and create a development plan for affected employees.
• Assist in designing learning paths and recommending resources to improve skillsets and support professional development during organizational changes.

Continuous Improvement

• Gather feedback from employees and stakeholders to continuously improve change management and training programs.
• Stay updated on best practices, tools, and trends in change management and training methodologies.
• Recommend new training technologies, techniques, or approaches to enhance employee learning experiences.

Qualifications and Skills:

• Education: Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Education, or a related field.
• Experience:
• 2-4 years of experience in change management, training coordination, or a related role within an organizational setting.
• Experience working with change management frameworks and methodologies (e.g., ADKAR, Prosci).
• Knowledge of training delivery methods, such as instructor-led, e-learning, and blended learning approaches.
• Familiarity with organizational change efforts, such as system upgrades, process changes, or restructures.
• Technical Skills:
• Proficiency with learning management systems (LMS), training software, and collaboration tools (e.g., MS Office Suite, Google Workspace).
• Strong knowledge of project management tools to track and manage change initiatives and training schedules (e.g., Asana, Jira, Trello).
• Understanding of employee engagement and communication platforms to facilitate training and change communication (e.g., Slack, Microsoft Teams).
• Soft Skills:
• Excellent organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Strong communication skills, both written and verbal, with the ability to explain complex ideas in a clear and concise manner.
• Ability to work collaboratively across departments and foster relationships with stakeholders at all levels.
• Empathetic and adaptable to organizational dynamics and change efforts.
• Proactive problem-solving skills, with the ability to address challenges and provide solutions during change initiatives.
• Certifications (preferred):
• Change management certifications (e.g., Prosci Change Management Certification, Certified Change Management Professional - CCMP).
• Training and development certifications (e.g., ATD Certification, Certified Professional in Learning and Performance - CPLP).

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use a script for Onboarding, Check-in, and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with the Talent Experience Team to drive service in supporting accounts.
• Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

Your team will be your key focus: developing their skills and knowledge, building strong customer relationships with existing and new clients, gaining insight into their needs, and delivering customer-centric solutions.

You'll be highly organized, pay close attention to detail, and know your subject matter, as you will be reviewing all reporting requirements, including financial statements and ad hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is essential. You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution. 

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts, and we will value your contribution.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future together. 

Position Overview
A Virtual Assistant (VA) provides remote administrative, technical, or creative support to businesses, entrepreneurs, or professionals. The role involves performing a variety of tasks to help clients manage their workload and achieve their goals efficiently.

Key Responsibilities:

• Administrative Support:
• Manage emails and correspondence.
• Schedule meetings, appointments, and calendar management.
• Organize and maintain files and records.
• Prepare reports, presentations, and spreadsheets.
• Customer Support:
• Respond to customer inquiries via email, chat, or phone.
• Address and resolve customer complaints.
• Social Media and Marketing Support:
• Manage and update social media profiles (e.g., Facebook, Instagram, LinkedIn).
• Create and schedule posts using tools like Canva or Hootsuite.
• Engage with followers and monitor social media metrics.
• Data Entry and Research:
• Input data into CRM systems or spreadsheets.
• Conduct online research and compile relevant information.
• Project Management:
• Track and monitor the progress of tasks and projects.
• Collaborate with team members to ensure deadlines are met.

Qualifications:

• Proven experience as a Virtual Assistant or similar role.
• Proficiency in productivity tools (e.g., MS Office, Google Workspace).
• Familiarity with task management tools (e.g., Trello, Asana, ClickUp).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Tech-savvy with the ability to quickly learn new software and tools.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 12

About the Role:

We are seeking a skilled Systems Analyst to join our team and play a key role in analyzing and improving our IT systems. You will work closely with both technical and business teams to understand system requirements, design solutions, and ensure seamless integration between software applications and business processes. The ideal candidate will have strong analytical skills, problem-solving abilities, and experience in system design, testing, and implementation.

Key Responsibilities:

Systems Analysis and Design

• Work with business stakeholders to gather and analyze system requirements, ensuring alignment with business goals.
• Design and document detailed system specifications, including functional and technical requirements.
• Develop system models, flowcharts, and diagrams to represent system architecture and processes.
• Provide recommendations for system improvements, new functionalities, and integrations to meet business needs.

System Development and Integration

• Collaborate with developers and IT teams to design, implement, and integrate new systems or system enhancements.
• Ensure system compatibility with existing IT infrastructure and business processes.
• Conduct feasibility studies and cost-benefit analyses for new system proposals.
• Support the implementation of new systems, ensuring proper system configuration, data migration, and user training.

Testing and Quality Assurance

• Develop and execute test plans to ensure system functionality, performance, and security.
• Identify, document, and resolve system issues during testing and post-implementation.
• Ensure that systems meet quality standards and comply with organizational policies.
• Coordinate with the QA team to perform system validation and ensure successful deployment.

Support and Maintenance

• Provide ongoing support and troubleshooting for existing systems, addressing technical issues and user queries.
• Monitor system performance, diagnose problems, and optimize system efficiency.
• Perform system upgrades, patches, and enhancements as required.
• Maintain detailed documentation of systems, configurations, and processes for future reference.

Collaboration and Stakeholder Communication

• Work closely with business analysts, developers, and other IT teams to ensure successful system implementation and alignment with business requirements.
• Communicate technical information effectively to non-technical stakeholders, ensuring clarity in system design and changes.
• Provide regular updates on system status, progress on projects, and potential risks to key stakeholders.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as a Systems Analyst or in a similar role.
• Experience with system design, integration, and implementation.
• Knowledge of system architecture, databases, and software applications.
• Experience with system development methodologies (e.g., Agile, Waterfall).
• Technical Skills:
• Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
• Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
• Familiarity with software development lifecycle (SDLC) and testing processes.
• Experience with database management, system configuration, and integration tools.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Certifications (preferred):
• Certified Systems Analyst (CSA).
• ITIL Foundation.
• Agile Certified Practitioner (ACP).

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience as a Systems Analyst or in a similar role.
• Experience with system design, integration, and implementation.
• Knowledge of system architecture, databases, and software applications.
• Experience with system development methodologies (e.g., Agile, Waterfall).
• Technical Skills:
• Proficiency in system analysis and design tools (e.g., UML, flowcharting, wireframing).
• Strong understanding of programming languages (e.g., Java, SQL, Python) and system architecture.
• Familiarity with software development lifecycle (SDLC) and testing processes.
• Experience with database management, system configuration, and integration tools.
• Soft Skills:
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and ability to prioritize multiple tasks.
• Certifications (preferred):
• Certified Systems Analyst (CSA).
• ITIL Foundation.
• Agile Certified Practitioner (ACP).

Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Manila.

This is not your traditional management job - it is truly built for someone that wants to own and operate their own business (that happens to make the world's greatest sport accessible to everyone). This role is ideally suited for an adventurous and football-passionate entrepreneur.

Sounds Like You?

As a next step, please visit www.strangersoccer.com and particularly the section Bring Stranger Soccer to your City to learn more about this dynamic opportunity. If it appears to be a fit, and you wish to learn more, please fill out the form there to officially express your interest. Be sure to download and explore the Stranger Soccer mobile app as well.

Responsibilities

• Bring the Stranger Soccer brand and business to life for the assigned city
• Recruit, train, and lead a small central team (2-3 persons) as well as a few freelance Official Hosts (game hosts) to kick off the operation
• Identify and secure prime slots at football venues to run Stranger Soccer games
• Engage in creative sales and marketing digital and hands-onto ensure that customers are introduced to the platform as a convenient and preferred way to play
• Oversee a schedule of games, ensuring customers are delighted with each game they play, and keep coming back for more
• Take advantage of the strong backing and direction of Singapore headquarters, where an operations and technology team is ready to support you.
  

You should have

• A passion for football, and a strong connection to your local football scene
• A business background, ideally in management and customer service
• An entrepreneurial background or spirit
• A commitment to owning, driving, and scaling the Stranger Soccer brand in the assigned market
• A hunger to succeed: financial compensation for this role will be proportionate to hard work, business acumen, and effectiveness.
  

About Stranger Soccer

With 3.5 billion football enthusiasts in over 200 countries, football is the most popular sport in the world. But why don't more people play it? Stranger Soccer (www.strangersoccer.com) makes playing football as easy as going for a jog or to the gym. Browse dozens of games on its acclaimed Mobile App. Book a slot. Turn up and play.

Incorporated in 2017, Stranger Soccer has quickly transformed the sports & recreation scene in Singapore. In a few short years, it has grown to be the #1-way people play football and futsal in the country, amassing tens of thousands of registered users purchasing thousands of slots every week. Whether you call it Fussball, Fútbol, Calcio, or anything else, the world now awaits.

Our Mission

To make playing football as easy as going for a jog.

Our Vision

A world in which playing football is as popular and widespread as watching football.

Got what it takes?

We look forward to meeting you.

Position Summary

The Customer Service Representative (CSR) is responsible for delivering world-class customer support to both external and internal customers during escalated inquiries. This role involves managing customer interactions regarding products, services, and policies while ensuring compliance with internal processes and upholding the highest standards of customer service for DGL.

Key Responsibilities

1. Customer Support
• Handle customer inquiries regarding products, services, and policies through the toll-free line or email.
• Act as a point of contact (POC) to address policy, product, and processing questions from internal and external customers.
2. Training and Coaching
• Assist with training and coaching internal teams as needed to enhance customer service efficiency.
3. Complaint Resolution
• Respond proactively to customer complaints or product flaws identified through the product review process.
4. Process Improvement
• Identify and recommend improvements to daily operations within the department and across teams.
5. Administrative Tasks
• Complete additional responsibilities as assigned by the management team.

Work Hours

• Schedule: Monday to Friday, 9:30 AM - 6:00 PM (EST).

Required Skills and Qualifications

• Previous experience in customer service.
• Proficiency with:
• Microsoft Outlook, Word, and Excel
• AWS Connect
• Freshdesk
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

The Associate Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings. They use a variety of sourcing techniques and channels to find qualified individuals and then screen and assess their suitability for specific requirements, contributing to the overall talent acquisition process.

Work Location: Manila, PH
Work Arrangement: Full remote
Work Schedule: 3rd shift 
Specific requirements: at least 1yr of sourcing experience, cold calling experience is a must, healthcare sourcing background preferably.
 

Duties and Responsibilities:

• Reviewing and posting attractive job adverts on different job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods on online job boards, professional networking sites, and databases to identify and attract potential candidates for specific job requirements.
• Initiating communication with prospective candidates, building relationships, and providing them with relevant information about the job opportunities.
• Evaluating candidate qualifications and suitability through initial phone or video interviews, assessing their skills, experience, and cultural fit.
• Keeping abreast of industry trends, talent communities, and competitive landscapes to optimize sourcing strategies and always maintain a strong talent pipeline, especially for highly repeatable roles.
• Maintaining accurate candidate data and records in applicant tracking systems (ATS) or relevant databases.
• Working backwards from agreed metrics to optimize the sourcing strategy and maintain agreed service levels.
• Supporting recruiters on ad hoc sourcing related administrative tasks
• Promoting the employer brand by presenting job opportunities in an attractive and compelling manner to potential candidates, and effectively influencing others to leverage social media tools in alignment with Cielo’s brand strategy.
• Coordinating feedback and facilitating the overall recruitment process to ensure a smooth candidate experience.
• Actively seeking and engaging with candidates from diverse backgrounds to enhance the company’s commitment to inclusivity.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

Job Title: Integration/Middleware Specialist

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Experience Level: 3-5 years

About the Role

We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.

Key Responsibilities

• Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
• Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
• API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
• Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
• Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
• Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
• Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
• Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.

Qualifications

• Experience: 3-5 years of experience in integration development, middleware management, or API development.
• Technical Skills:
• Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
• Strong experience with API development and management (REST, SOAP, microservices).
• Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
• Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.

Key Competencies

• Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.
• Ability to design and implement scalable, reliable, and secure integration solutions.
• Strong attention to detail with a focus on system performance, data accuracy, and security.
• Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.

Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize executive support access and create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed.

YOUR ROLE AS AN ACCOUNTANT

The Accountant will be working with a Singapore-based client.

As an Accountant, you will be responsible for:

• Handle full set of Accounts for a group of companies
• Manage day-to-day accounts; update daily bank transactions in the accounting system
• Prepare monthly inter-company settlement/reconciliation
• Handle petty cash and update daily transactions in the cashbook
• Perform bank reconciliation, collection, and credit control
• Prepare GL transaction & journal entries
• Perform Month-end closing activities
• Maintain fixed asset register
• Upload payments in the banking portal
• Perform other ad-hoc duties

• Degree in Accountancy, Finance, or related field of studies
• Must be a Certified Public Accountant or Chartered Accountant
• Preferably knowledgeable in Singaporean Accounting and tax compliance standards
• High proficiency in MS Applications, especially in Excel and PowerPoint
• Working knowledge in ERP Software (knowledge in Tally is an advantage)
• Preferably with 3+ years of relevant working experience.
• Meticulous with an eye for detail
• Works well with a team and can independently meet tight deadlines
• Excellent communication/presentation skills

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package.
• Vacation and Sick leave credits.
• HMO Package for the employee and two legal dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets at least twice a month at a minimum.

Work Arrangement: Fully remote, overlapping EST working hours.
Job Type: Full-time, Independent Contractor.
Salary Range: Up to $2500 based on experience.
Work Schedule: 40 hours per week, with core hours between 9 AM – 6 PM EST.
Locations: Remote, open to candidates in LATAM and Philippines.

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company

Our client is a fast-growing startup revolutionizing QA testing for web and mobile applications. With a focus on automated, LLM-powered testing, they are dedicated to transforming the testing process for faster, more cost-effective results.

Role Overview

As a QA Automation Engineer, you’ll be instrumental in driving customer success by delivering robust, automated test solutions using TypeScript and Playwright. This role offers the opportunity to work with cutting-edge LLM-powered tools, supporting customers with onboarding, ongoing test maintenance, and test execution.

Your Impact:
Your efforts will be key in expanding test coverage for clients, achieving customer satisfaction through reliable test automation, and refining QA workflows that drive the future of automated testing.

Key Responsibilities

1. Customer Test Automation
• Onboard new customers and maintain existing test automation with AI-powered tools.
• Analyze customer needs to prioritize test coverage and accuracy.
• Configure CI/CD integrations (e.g., GitHub Actions, Docker) for test execution.
2. Test Reliability and Maintenance
• Triage test failures to meet SLAs (<1 business day), identifying and resolving issues effectively.
• Support customers during test execution, troubleshooting, and result interpretation.
3. Tool and Process Improvement
• Collaborate with the engineering team to enhance test generation and maintenance tools.
• Document and refine customer workflows for scalable support and efficiency.
4. Knowledge Sharing and Documentation
• Document custom solutions and technical details for seamless customer support.
• Contribute to onboarding materials to ensure team alignment and growth.

Must-Have

• +2 years in software engineering or automation testing roles.
• Proficiency in TypeScript/JavaScript, Playwright, CI/CD pipelines, and Docker.
• Experience in web automation testing and API integration.
• Excellent communication and problem-solving skills.

Nice-to-Have

• Prior experience in customer-facing roles.
• Strong documentation skills.

Competitive Salary: Based on experience and skills

Remote Work: Fully remote—work from anywhere

Generous PTO: Ample paid time off to rest and recharge

Direct Mentorship: Grow through guidance from international industry experts

Learning & Development: Ongoing access to resources for professional growth

Global Networking: Work and connect with professionals around the world

Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

• Application
• Screening
• Top-grading Interview
• Skills Assessment
• Client Interview
• Job Offer
• Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC

WHAT IS YOUR ROLE

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. 

You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. 

WHAT WILL YOU DO

Processes

• Develop and maintain an authentic relationship with all the Client and internal stakeholders.
• Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities.
• Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership.
• Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations.
• Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. 
• Create and manage Client contracts such as MSAs and SLAs. 
• Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs.
• Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team.
• Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews.
• Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities.
• Update Hubspot deal cards and ensure all necessary items are appropriately invoiced.
• Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. 

People Management

• Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building.
• Supervise and develop Team Captains through guidance, observation, and performance management activities. 
• As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. 
• This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. 
• Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. 
• Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members.
• Establish, promote, and maintain the Boldr culture within the organization. 
• Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities.
• Act as the escalation point for the Team Captains.
• Responsible for upholding our organization’s values throughout the workplace.
• Monitor achievement of internal and external KPI’s and ensure Operational Excellence.
• Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. 

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify  applications is also a plus.
• Know how  to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve.
• Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business.
• Reviews, Implementations) and collect feedback and drive necessary actions to completion.

Training

• Coordinate necessary training and best practices related to Tools and Processes.
• Onboard new hires to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement.
• Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree of any related field you’re passionate about!
• 2+ years in a Client facing role.
• 2+ years knowledge of BPO,  Staffing, Tech, or other Business Service  Industries 
• 2+ years people management experience.

• Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. 
• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A Marketing Specialist keeps their eyes on marketing trends and works with companies to create advertising campaigns, pricing strategies based on demographic data, and targeting specific customer demographics. A marketing specialist should be a competent professional who is able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles, and tactics. The goal is to deliver effective marketing programs that will help our reputation and growth.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic.

WHAT WILL YOU DO

• Leverage data analytics to assess the performance of marketing campaigns and provide actionable insights. Use this data to support decision-making within the marketing team and to align marketing activities with broader revenue objectives.
• Perform research, analyses, and testing with a variety of tools to gain insights and shape marketing strategy
• Collaborate with team members to optimize automation and lead-nurturing process through email, content, events, and social channels
• Assist in the execution of marketing plans to reach audiences through targeted channels
• Create and distribute monthly reports on critical metrics for lead generation, content creation, website traffic, and other KPIs
• Assist marketing manager in the development and execution of campaigns, including content creation, new product launches, social media, upselling, cross-selling, and sales enablement
• Assist marketing managers in managing integrated marketing campaigns across offline and online tactics
• Provide recommendations for future strategic initiatives through competitive and financial analysis
• Conduct market research to find answers about consumer requirements, habits, and trends
• Translate complex data and analytical models into insights that can be used to develop marketing strategies
• Brainstorm and develop ideas for creative marketing campaigns
• Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.)
• Planned and executed initiatives to reach the target audience through appropriate channels (social media, e-mail, etc.)
• Assist in analyzing marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies
• Liaise with all concerned parties to guarantee adequate planning, execution, and monitoring of marketing activities
• Stay up to date with Market and online trends relevant to the brand to ensure campaigns and promotions are relevant within each market
• Maintain awareness of best practice marketing techniques/tools to achieve successful campaigns and promotions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• A critical thinker with an eye for even the most minute of details
• Passionate about the client experience 
• Strategic thinker who can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience

YOU HAVE…

• Previous working experience as a Marketing Specialist for 4 years
• Bachelor's Degree in marketing, communications, or a similar relevant field
• In-depth knowledge of traditional and digital marketing and market research methods
• Applicable knowledge of marketing data analytics and tools
• Hands-on experience with marketing software (Adobe Creative Suite & CRM(HubSpot is preferred)) and applications (Google Analytics,Social media business account management ,Graphic design software is a plus - Adobe, Canva, etc)
• Outstanding communication, interpersonal, and presentation skills
• Excellent organizational and time management skills

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Garrets International is looking for a Stock Analyst Assistant who will be responsible for the monthly analysis and validation of vessels’ victualling rate performance, which is the main contribution to the business’s gross profit.

What you'll be doing:

• Monthly verification of consumption value and VR, through the analysis of the manning and stock reports submitted by the vessels
• Assessment of reasoning for vessels generating a VR that is not in line with budget, resulting in a loss
• Monthly closure of stocks on all vessels by the deadline set by Garrets management and external clients
• Query coding and prioritization of follow-up
• Effective communication and collaboration with all departments across the business to ensure efficient query resolution
• Delivery of SLAs on response time to client/vessel queries
• Understanding the functionality of the vessel workbook, and providing troubleshooting support when necessary
• Setting up a new vessel, including verification of its opening stock, and creating the workbook
• Closing down exit vessels, and providing the relevant information to the Accounts Receivable Team, for billing purposes
• Ensuring timely and accurate validation of the vessel’s receipt against the purchase order
• Ensuring timely and accurate purchase order receipts for non-provision

What we're looking for:

• Bachelor's degree holder.
• At least 5-7 years of data analyst experience
• Experience in Microsoft Office, with a minimum of intermediate in Excel.
• Knowledge of ERP system AX2012 is an advantage, but not a requirement
• Have a flair for numbers and an analytic mindset
• Quick learner of processes and new systems
• Are highly driven to assist your team in achieving its monthly KPIs
• Have business-level communication skills in English, written and spoken.
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite