Total 3,127 job vacancies in Taguig, Metro Manila

Create internal and external business updates/presentations
● Lead acquisition and onboarding of new suppliers
● Keep track of day-to-day supplier operations including but not limited to: Payment Tracking, PO
● and delivery monitoring, and supplier concerns
● Bridge between internal and external stakeholders

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are looking for a Customer Support Specialist to help our newly formed Health department assist customers with all things related to their durable medical device orders. You will work with a team of Customer Support Specialists, Order Processing Associates, Billing Specialists and others to help ensure that customers are assisted in a timely and accurate manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Process all stages of a Babylist Health Order aside from billing tasks as needed to resolve customer requested help or if the Order Processing Team needs assistance
• Process Babylist Health Orders that require extra manual intervention to be processed successfully as flagged by the Order Processing Team
• Provide empathetic, profession, personable and tailored customer support to customers via email, live chat and phone calls via Zendesk CRM
• Pivot between tasks regularly based on business need
• Provide quick feedback to your manager, the Support Operations Specialist and cross-functional teammates on processes or orders that could be improved
• Support leadership and cross-functional teammates and actively contribute to key business initiatives
• Communicate openly with your team to ensure coverage needs and to support each other in solving new customer issues
• Maintain consistent productivity and satisfaction metrics

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 3+ years of Customer Support experience
• Highly committed to providing a great customer experience
• Strong written communication skills
• Confident enough to ask questions when unsure about something or flag issues to the appropriate teams
• Able to hear and implement feedback quickly
• Team first mentality
• High attention to detail
• Proven ability to produce high-quality work consistently
• Active listening skills and ability to engage with customers, build rapport, and anticipate their needs
• Dependable attendance and internet connection

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The Talent Sourcer supports the recruitment team by identifying and engaging potential candidates for various job openings. They use a variety of sourcing techniques and channels to find qualified individuals and then screen and assess their suitability for specific requirements, contributing to the overall talent acquisition process.

Work Location: Manila, PH
Work Arrangement: Hybrid
Work Schedule: Night shift 
Specific requirements: NA

Duties and Responsibilities:

• Reviewing and posting attractive job adverts on different job boards to boost the interest from target candidates. Reviewing and processing applications on all platforms in a timely manner.
• Utilizing various sourcing methods on online job boards, professional networking sites, and databases to identify and attract potential candidates for specific job requirements.
• Initiating communication with prospective candidates, building relationships, and providing them with relevant information about the job opportunities.
• Evaluating candidate qualifications and suitability through initial phone or video interviews, assessing their skills, experience, and cultural fit.
• Keeping abreast of industry trends, talent communities, and competitive landscapes to optimize sourcing strategies and always maintain a strong talent pipeline, especially for highly repeatable roles.
• Maintaining accurate candidate data and records in applicant tracking systems (ATS) or relevant databases.
• Working backwards from agreed metrics to optimize the sourcing strategy and maintain agreed service levels.
• Supporting recruiters on ad hoc sourcing related administrative tasks
• Promoting the employer brand by presenting job opportunities in an attractive and compelling manner to potential candidates, and effectively influencing others to leverage social media tools in alignment with Cielo’s brand strategy.
• Coordinating feedback and facilitating the overall recruitment process to ensure a smooth candidate experience.
• Actively seeking and engaging with candidates from diverse backgrounds to enhance the company’s commitment to inclusivity.
• Identifying areas for process improvement within the talent sourcing function and suggesting innovative ways to enhance recruitment efficiency.

We are looking for a Accounts Payable Associate to join our growing team in Finance that is based in our shared service center in the Philippines!

Responsibilities

• Perform 3-way matching in SAP for all incoming invoices
• Ensure the daily operational activities are performed and delivered within SLAs
• Work closely, coordinate and collaborate with internal and external stakeholders
• Smooth and proper handling of stakeholder inquiries
• Maintain proper documentation and record keeping with accuracy and integrity
• Other AP-related processes
• Ad-hoc finance or administrative support to the finance team

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements.
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.

Position: Cold Caller

Work Hours: Monday to Friday 8:00 -  5:00 PM CST

Holidays: TBD

Pay Range: $900 - $1500 USD (Besides the monthly salary, this company also offers a performance bonus/commission for the hired talent. Commissions can range from $2,500 - $10k on average when the hired candidate closes a deal)

Key Responsibilities:

• Make targeted lists of potential prospects
• Make cold calls & cold emails to potential prospects using provided scripts or guidelines
• Maintain accurate records of calls and outcomes in our database
• Follow up on leads generated through cold calling to nurture relationships
• Adapt and refine calling strategies based on feedback and results

• At least 1-2 years of cold-calling experience
• Strong English communication skills, both verbal and written
• Ability to build rapport quickly over the phone
• Goal-oriented with a desire to meet or exceed targets
• Experience with HubSpot or any CRM is beneficial
• Google Suite (or Microsoft Office) proficiency
• Zoom Info experience
• Resilience and persistence in handling rejection
• Experience with automation in CRM is a plus
• Experience with any power dialers is beneficial too
• Private Equity background/experience is a plus.

We are seeking an exceptional DevOps / QA Engineer to join our Open Source Program Office (OSPO) team.  This role focuses on creating, maintaining, and extending tests, ensuring robust code coverage, and developing testing pipelines. You will use infrastructure-as-code to effectively mimic production deployments for comprehensive testing. Your technical expertise in CI/CD pipelines, automation, Python, Kubernetes, and related technologies will be instrumental in shaping our testing and deployment strategies.

Responsibilities:

• Testing Frameworks: Develop, maintain, and extend automated test frameworks and scripts to ensure comprehensive code coverage and high-quality software releases.
• Pipeline Development: Build and enhance continuous integration/continuous deployment (CI/CD) pipelines to streamline the testing and deployment process.
• Infrastructure-as-Code: Utilize infrastructure-as-code (IaC) tools to create and manage environments that mimic production deployments for accurate and reliable testing.
• Test Environments: Set up, maintain, and monitor test environments to ensure stability and reliability throughout the testing cycle.
• Code Quality: Ensure all code contributions meet high standards of quality, following best practices for testing, documentation, and maintainability.
• Collaboration: Work closely with development, product management, and operations teams to ensure seamless integration of testing and deployment processes.
• Monitoring and Reporting: Implement monitoring solutions to track performance and reliability metrics, generating reports to communicate findings and recommendations.
• Continuous Improvement: Continuously improve testing strategies and methodologies to keep pace with industry best practices and emerging technologies.
   

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company. .

Create internal and external business updates/presentations
● Lead acquisition and onboarding of new suppliers
● Keep track of day-to-day supplier operations including but not limited to: Payment Tracking, PO
● and delivery monitoring, and supplier concerns
● Bridge between internal and external stakeholders

Salary: P40,000 – P50,000 monthly package

Schedule: Saturday - Wednesday, 1pm– 10pm (EDT), During Training: Monday - Friday, 9am - 6pm EDT

What are we looking for?

Skills Required:

• At least 3+ years of experience on a similar role preferably worked with a client on a similar industry.
• The ideal candidate will be confident, organized, analytical and have excellent customer service skills.
• Good level of numeracy and literacy skills.
• Ability to work in a fast-paced environment.
• An interest in or knowledge of cars/vehicles is an advantage i.e. type of cars.
  

What will you do?

• Provide outstanding and exceptional customer service.
• Handling any rental customer queries / bill queries.
• Supporting customers with rental bookings, changes or cancellations.
• Delivering prompt and professional solutions for customer inquiries via phone (GoTo Softphone PC App) and online chat (ZenDesk), etc.
• Direct or route customer calls to appropriate personnel for assistance.
• Providing feedback to managers on customer service issues to branches.
• Increasing feedback and star ratings for all branches.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Was founded in 1999, by the northwest based Hanley family. Over these two decades, has serviced more than 2 million customers in the UK and influenced the landscape of low-cost car rental by bringing technology improvements to customers such as self-checkouts and automated check-ins for safe and contactless rentals.

Today, we had over 3,000 vehicles and is one of the most dynamic companies in the short-term rental sector in the UK with the recent introduction of innovative products like CityCar247, which allows for a completely digitised customer journey and contact-free rental.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Job Title: Wholesale Coordinator

Schedule: CST hours

Salary Range: $800-$1,200/month

Summary of the Role:

We are seeking a Wholesale Coordinator who will be responsible for managing inbound leads, reaching outbound leads and ensuring seamless coordination for wholesale orders. This role requires a blend of customer relationship management, e-commerce expertise, and operational efficiency.

Responsibilities:

 Leads Management:

• Monitor and respond to bulk order leads in Klaviyo and sales inbox.
• Maintain detailed records of leads and interactions in Google Sheets/Hubspot.
• Initiate contact with potential wholesale customers, providing samples, virtual mockups, and quotes as needed.
• Proactively follow up with leads to convert inquiries into orders.
• Reach out to leads provided (10+ daily) with a template email and keep track of outbound leads separately 

Wholesale Order Coordination:

• Facilitate the ordering process once a bulk order is confirmed.
• Generate and send invoices, and ensure timely payment processing.
• Coordinate order details (shipping address, quantity, logo requirements, due dates) with suppliers.
• Obtain final approval from customers for mockups before production.
• Update customers with tracking information and ensure orders are delivered on time.
• Conduct post-delivery follow-ups to ensure customer satisfaction.

• Proven experience in customer success management, ideally within an e-commerce or B2B environment.
• Proficiency in Shopify platform management, including product listings, order processing, and app integration.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Familiarity with SEO best practices, A/B testing methodologies, and website optimization techniques.
• Experience with CRM tools, Google Suite (Sheets, Docs), and e-commerce analytics platforms.
• Ability to work independently as well as part of a collaborative team environment.
• Basic graphic design skills (Canva, etc.)

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Sr. customer Advocate you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications .
• Excellent reading comprehension, verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate complex ideas to customers, both verbally and in written form.
• Knowledge and experience with Gorgias CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

The role is part of the Procurement Support Center Team in Manila. The role is responsible for handling simple and routine tasks that provide administrative support within the requisition-to-receipt function of procurement, including requisition creation, purchase order generation, and monitoring receipts within the company's purchasing system.

• Assist with the daily Procurement Purchase Order (PO) transactions and support operational requirements within the Requisition to Receipt processes.
• Manage and process Subcontractor Admin Form requests, due diligence and delegation of assignment to Onshore Procurement Operations.
• Support the Requisition creation and Purchase Order (PO) generation in Coupa.
• Assist the Accounts Payable and Operations Team in re-opening soft closed Coupa POs.
• Process the New Address Creation requests as a requirement in creating Requisitions in Coupa.
• Support on the creation of requests for New Suppliers and Existing Suppliers modification.
• Assist in PO query management (e.g., changes, expediting, open items).
• Coordinate and assist Requestors for Purchase Orders (PO) that requires Receipting in Coupa.
• Endorse the accounting queries of the Project Team and Accounts Payable to senior members of the team for resolution.
• Escalate issues and concerns to the Supervisor for timely resolution; work with senior members of the team in assisting customers in receiving support queries (Tier 2), triaging requests, and other issues. 
• Perform assigned tasks, including ad hoc that are required, in compliance with service level agreements, processes, policies, and procedures.
• Adhere to the Standard Operating Procedure (SOP)/desktop procedure (DTP) of current processes and assist in incorporating documentation updates as required.
• Adhere to AECOM company policies and guidelines.

AECOM is seeking an O2C Senior Associate, Billing to be based in Manila, Philippines

Job Description:

This role will be responsible for performing the end-to-end process of billing which includes but is not limited to invoice creation & credit note cancellation servicing at least one or more regions.

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls, and within the approved service level agreements.

• Assigned invoices may range from simple to moderately complex transactions.

• Update client billing information and instructions and billing rates.

• Gather and review backup documentations for billing purposes.

• Perform revenue recalculation steps in Oracle.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.

• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.

• Gather information and documentation to assist in investigating and in resolving issues within the assigned process

• May be involved in selected transition-related activities such as desktop procedures creation.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

• Perform routine and assigned tasks that support ongoing projects in compliance with the contract, service level agreement, define methodologies, and procedures.
• Assist in reviewing projects for accurate revenue recognition.
• Support data gathering and report generation requirements to support various reporting requirements for each project.

• Escalate identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• Perform POOL transactional task and provide assistance in resolving employee center tickets.

The role will be responsible for supporting end-to-end project accounting life cycle activities for assigned accounts and projects. The role will be involved with stakeholder coordination to execute processes that will drive the completion of assigned projects.

Responsibilities: 

• Perform moderately complex tasks that support multiple and varied projects in compliance with the contract, service level agreement, define methodologies, and procedures
• May need to provide guidance to junior members of the team
• Reviews project financials for accurate revenue recognition
• Perform in-depth project analysis and provide recommendations based on findings
• Provide analysis, resolutions, and recommendations for moderately complex process improvements and technical issues through existing technical procedures and methodologies
• Support the Team Lead/Manager in handling escalations and managing disputes related to project financials
• Maintains and prepares SOP/DTP of current processes and the incorporate documentation updates
• Participate in audit-related activities and prepare audit responses
• May support junior members of the team in addressing routine issues within the assigned processes
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager

DUTIES AND RESPONSIBILITIES

Functional Support

• Work with end-users to analyze, design, construct, and implement SAP applications in support of regular business operations
• Work as a system analyst with key personnel to help define user needs and design or recommend solutions
• Document applications and provide cross-functional training as needed
• Maintain liaisons with business and 3rd Party consultants and internal IT team for the resolution of SAP issues
• Assist and support in the system roll-out and implementation
• Perform and maintain functional configuration to ensure that the system is working properly
• Works with functional business areas to build Business Cases for system enhancements or improvement
• Develop plans and implement related to SAP improvements
• Responsible for the fulfillment of  Service Request and Incidents in coordination with the subject matter experts and 3rd party consultants
• Troubleshoot incidents and problems encountered by the users and provide recommendations to improve the process
• Prepare appropriate procedures and documentation to hand off support to users

Project Management

• Deliver projects according to approved project management standards to ensure the agreed scope, schedule, budget, and objectives are met
• Prepare and submit regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered, and other items requiring management action

Although no two days are ever the same, there are some things that you can expect to be involved in as a Visual Merchandiser include 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analyse selling information and take responsibility for the visual direction of the store  
• Installing window displays 
• Creating inspiring outfits and styling mannequins  
• Merchandising stock on the shop floor 
• Support the sales staff with store operations  
• Set the visual merchandising standard for the store and train other managers and staff  
• Being a COS brand ambassador and providing the best experience for our customers. 

Position Summary:

The HR OD Intern will collaborate closely with the Organizational Development team to support performance management programs, assist with administrative tasks, and contribute to various OD-related activities. This role provides a valuable opportunity to gain hands-on experience in the fields of organizational development and performance management.

Key Responsibilities:

Performance Management

• Maintain and regularly update performance management documents.

• Ensure the microsite contains all necessary learning content and aligns with branding standards.

• Work with the OD Manager to create and design materials for performance management activities and events.

• Provide support during performance management programs and events.

• Assist in drafting and disseminating performance management-related email communications.

Other Tasks

• Performs other tasks as may be assigned by the team leader.

The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.

The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

• Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
• Introduce Consultant/Contractor Care Survey NPS Program
  • Use a script for Onboarding, Check-in, and Offboarding Surveys
• Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
• Partner with the Talent Experience Team to drive service in supporting accounts.
• Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
  • Reinforce what is working well, address what is not
• Engage in monthly Service Touchpoints with the consultants
  • Use STP scripts
• Directing Consultants/Contractors to Communities within Connected when receiving referrals
• Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
• Subject matter expert in the Talent Experience Program
• Utilizing Connected real-time to document all Consultant/Contractor communication

1. Land Management
   • Reviews documents, such as, but not limited to, titles, tax declarations, certifications by various government entities, in relation to the conduct of the legal diligence of properties that the Company want to acquire;
   • Provide legal opinion and summarize the risks involved in the properties if the Company decides to purchase the same;
   • Recommend to the Farms Project Team and Company’s Management on how to decrease, if not eliminate, the risks in relation to the properties;
   • Assist in contract drafting and negotiation for the sale of the properties;
   • Oversees and manages the reclassification and conversion of the properties purchased by the Company to ensure that the same may be used for the identified purpose. Reviews documents submitted to various government agencies in support of application for land use reclassification and conversion;
   • Ensures that the Company is shielded from potential liability(ies) or such liability(ies) are within industry parameters and/or existing limits set by the Board of Directors or responsible officer(s) of the Business Unit (BU), and the drafts of documents are in accordance with the mandate given by the Board of Directors or responsible officer(s) of the BU (Requesting Unit) and applicable laws, rules, and regulations;
   • Conducts research in preparation for proposal and negotiation of the terms and conditions, or revisions thereof, contained in the documents prepared or reviewed by the AEV Contracts Team, as the case may be, during conferences and meetings with the other party(ies) thereto and ensure that the Group’s interests are consistently advanced;
   • Attends conferences, meetings, and discussions with the BU (Requesting Unit) concerning the terms and conditions set forth in the Documents;
   • Assist in conducting orientation and providing training on documents review and negotiation to the other team members of the Company;
2. Contract Management
   • Prepares drafts of documents based on the standards of COE Corporate and Commercial Projects and the requirements of the Food Group, and in accordance with the existing corporate charter and by-laws of the Group, and applicable laws, rules, and regulations; 
   • Reviews, revises, and modifies the draft of documents prepared by the different teams submitted to TLC Team for review and rendition of opinion to ensure that risks are eliminated;
   • Ensures that the Group is shielded from potential liability(ies) or such liability(ies) are within industry parameters and/or existing limits set by the Board of Directors or responsible officer(s) of the BU, and the drafts of Documents are in accordance with the mandate given by the Board of Directors or responsible officer(s) of the BU (Requesting Unit), and applicable laws, rules, and regulations;
   • Conducts research on behalf of the TLC Officer in preparation for proposal and negotiation of the terms and conditions, or revisions thereof, contained in the documents prepared or reviewed by the Lex team, as the case may be, during conferences and meetings with the other party(ies) thereto and ensure that the Group’s interests are consistently advanced;
   • Attends conferences, meetings, and discussions with the BU (Requesting Unit) concerning the terms and conditions set forth in the Documents;
   • Assists the COE Corporate and Commercial Projects Team in establishing acceptable and uniform standards for the Documents and a systematic and uniform method of review of the Documents;
   • Conducts orientation and provides training on documents review and negotiation to the other team members of the Group, as necessary;
3. Legal Compliance Management
   • Develops a good understanding of each business unit in Philippines, its strategies, its environment, competitive pressures and differentiating factors, and to use that knowledge to advise the management of the new laws, regulations or updates that impact or influence the business strategies and operations directly or indirectly;
   • Provides guidance and monitors the compliance of the Food Group Philippines with the applicable laws, rules, and regulations, including monitoring of the timeliness of obtaining/renewing necessary permits and licenses by the concerned operations/department team leaders, and provides management report on the Group’s compliance;
   • Coordinates with relevant government and other external networks, such as the Department of Agriculture, Department of Agrarian Reforms, Department of Environment and Natural Resources (DENR), Food and Drug Administration (FDA), Board of Investments, Philippine Economic Zone Authority, Department of Trade and Industry (DTI), Department of Science and Technology (DOST), Department of Energy (DOE), Bureau of Customs (BOC), Department of Justice (DOJ), Department of Labor and Employment (DOLE), Department of Labor and Employment (DOLE), and other government and regulatory bodies;
   • Monitors, and as necessary, coordinates compliance activities of the COE Legal and Compliance Team and business units to remain abreast of the status of all compliance activities and to identify trends;
   • Assists in identifying potential areas of compliance vulnerability and risk; proposes corrective actions and oversees the implementation for resolution of problematic issues, and coordinates with the business units to provide general guidance on how to avoid or deal with similar situations in the future;
   • Provides an assessment of the current legal trends that expose Food Group Philippines to risks or provide opportunities for the Food Group Philippines to ensure that Food Group Philippines senior leadership stays up to date on the legal development;
   • Assists in developing, initiating, maintaining, and revising policies and procedures for the general operation of the Food Group Philippines Compliance Programs and its related activities to prevent illegal, unethical, or improper conduct. Oversees the dayto-day operation of the Program;
   • Engages in active and continuing dialogue/collaboration with the Business Partners and external counsels to promote sharing of knowledge, experience and expertise among the legal practitioners in the Aboitiz Feedall Legal Team so that existing as well as emerging legal and regulatory issues, risks, threats or trends relating to the Food Group Philippines are properly identified, managed and best legal practices are implemented group wide;
   • Assists the in leading a rapid and effective response to situations where significant unanticipated legal threats to the group arise, makes recommendations on the nature and timing of actions to be taken, with defined responsibilities, and as appropriate overseeing the effective execution of those actions;
   • Assists in ensuring that the Food Group Philippines senior leadership is kept fully abreast of the changes and impact of relevant legal knowledge, developments and requirements, providing appropriate oral and written interpretations as necessary;
   • Works/coordinates closely with the Aboitiz Feedall Legal and Compliance functional team leaders (corporate secretarial, tax, contracts, labor and litigation) to ensure that the Team is fully aware of government affairs and developments that have impact on Business Units (BUs) and the Legal Team’s current practices and processes;
   • Collaborates with and assists the Aboitiz Feedall Legal and Compliance functional team leaders to develop some real knowledge and understanding of the new laws and regulations, updates and changes of current laws to allow Aboitiz Feedall Legal and Compliance to take on a more effective, proactive and business-based approach to its legal advisor role to the business units.
4. Litigation Management
   • Manages litigation and other modes of dispute resolution involving the Food Group Philippines by implementing legal strategies to meet the company’s objectives and/or minimize the adverse impact of the legal action to the company;
   • Coordinates and oversees the successful provision of services rendered by external legal counsel and other relevant firms or advisors employed to represent the Food Group Philippines and to protect the Group’s interests and evaluate the same based on the requirements of the company;
   • Provides a timely review of draft pleadings prepared by external legal counsel in cases involving the Food Group Philippines
5. Labour
   • Handles delivery of advisory, case/matter management, policy development and training development services relating to general labor standards, basic occupational health and safety. Subcontracting arrangements, labor audit, employee discipline, union and collective bargaining advisory, alien employment regulations, and other labor and social legislation laws and regulations, all with the objective of ensuring that Food Group Philippines is compliant with relevant labor and social legislation and regulations.
   • Manage performance of external legal advisors and counsels engaged to handle labor claims initiated against Food Group Philippines, or provide outsourced legal services in relation to negotiations with labor unions and/or complying with labor and employment regulations.
   • Assist and provide recommendations to Food Group Philippines HR in the continuous improvement of hiring, pre-employment, subcontracting, post-employment and employee policies and processes.
6. Other Tasks
   • Performs other related activities that may be assigned by immediate supervisor.

Responsibilities:
 

• Coordinate with team members, assigning tasks, and setting priorities based on the volume and urgency of support tickets.
• Monitor the support ticketing systems throughout the day to ensure that incoming inquiries are assigned, addressed, and resolved in a timely manner.
• Assist team in finding appropriate DevOps resources. Handle escalated cases that require specialized expertise or attention.
• Keep track of team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Identify areas for improvement and take proactive steps to address any issues.
• Conduct one-on-one coaching and ensure that team members are trained, certified, and updated on new Salesforce features to enhance their technical skills, product knowledge, and customer service abilities.
• Provide mentorship and guidance to team members, conduct routine performance evaluations to ensure adherence to call center standards.
• Develop guidelines and protocols for standard effective communication with the customers within the DevOps team.
• Manage/create knowledge-base systems using a variety of tools such as Trailhead, FAQs, and troubleshooting guides to help team members resolve common issues efficiently. Implement a system to enable DevOps specialists to create and update knowledge base articles effectively.
• Collaborate with other departments, such as Account Managers, Project Managers, RPD, and Customers to address cross-functional issues and ensure alignment with business objectives. Participate in meetings and discussions to provide input on system enhancements or process improvements.
• Handle escalations from team members or users that require managerial intervention or executive-level support. Communicate with stakeholders to manage expectations and ensure timely resolution of escalated issues.
• Conduct regular quality assurance reviews of support interactions to ensure adherence to service level agreements, company policies, and best practices. Provide feedback and coaching to team members to maintain service excellence.
• Analyze reports on team performance, user feedback, and key metrics to identify trends, patterns, and areas for improvement. Present findings to management and recommend strategies for enhancing team efficiency and effectiveness.
• Handle administrative tasks such as scheduling, resource allocation, and performance evaluations.
• Maintain accurate records of team activities, achievements, and challenges for reporting and analysis purposes.
• Actively seek feedback from team members and users to identify opportunities for process optimization, system enhancements, and service delivery improvements. Implement changes based on feedback and lessons learned to continuously improve team performance and user satisfaction.
• Manage an agile DevOps delivery team who will have the responsibility of reviewing customer requests, formulating estimates, and overseeing delivery item backlog within the managed service package.
• Contribute to the recruitment process which includes conducting interviews, evaluating candidates’ qualification, and making hiring recommendations.