Total 1,808 job vacancies in cagayan de oro city

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result to customer satisfaction, and reforming those that result to negative customer experience.  QA shall be able to assess how transactions are handled, and identify the areas that need improvement.

QA shall ensure that all agent-customer interactions result to positive experience and are performed in accordance to pre-determined compliance guidelines, through, but not limited to:

·         Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines.

·         Meeting the required number of evaluations on a daily, weekly, and/or monthly basis.

·         Provide accurate and impartial judgement on all transaction evaluations.

·         Regular coaching sessions with agents to reinforce good behavior and reform opportunities

·         Reporting of daily, weekly, monthly, and quarterly monitoring scores or any quality-related performance together with root-cause/data analysis and recommended action items.

·         Reporting of critical errors to Operations, Training, and HR, and monitor if the concerned party has completed the relevant corrective action procedures.  

·         Attending administrative hearings and deliberations resulting from the critical error callouts.

·         Facilitating QA rollouts and guidelines orientations for new-hires, and certifying agents prior to official endorsement to Operations.

·         Collaborating with Operations and Training in developing the technical and soft-skills of agents through coaching sessions, QA orientation, calibration sessions, rewards and recognition projects, etc.

·         Attending and facilitating calibration sessions, and sending relevant minutes and variance reports after each session.

·         Liaising with clients, and other internal groups as needed, on the creation/update of monitoring/compliance/knowledge-based tools and guidelines, etc.

·         Reporting agent and transaction compliance trends to the Quality Manager and/or QA Supervisor.

·         Identifying trends and opportunities for additional training or corrective action as needed and share feedback with immediate supervisor, Operations, and Training.

·         Taking proper action on disputes filed against transaction evaluations.

·         Participating in internal and external client meetings and performance reviews.

·         Participating in process improvement designs related to quality, technology (CRM/KRM), agent-customer interaction flows, etc.

·         Reviewing and submitting exceptional calls to be pooled for the good call library.

·         Performing physical or information security audits, and telecommunication line quality, and floor background noise as needed

Performing other duties as requested or required by the Quality Manager or QA Supervisor, including taking in calls and/or providing back office services.

Join the A-Team and experience the A-Life!

Hi! We’re Smartsourcing, looking for an Accounting Officer who can work with us full-time and on-site!

Earn up to 35K!

Where?

Be a part of the Smartsourcing crew

#1 PH Workforce Delivering to the US

MedCore Solutions, is seeking a skilled Prior Authorization Specialist with Medical Billing experience to join our growing team. We are partnering with some of the largest healthcare platforms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! The traditional model of the office workforce has been shifting as outsourcing has grown in PH at rates never before seen. As global businesses rise out of the pandemic, labor markets have not only tightened but the inflationary rates have caused companies to look for solutions on how to best deliver skilled labor services and results. We are proud to partner with PH and deliver qualified, professional workers, giving our employees the ability to have an unbeatable career and work from home.

Who We Are

MedCore Solutions (MCS) is a single source solution for Healthcare administration. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance and virtual staffing.

Responsibilities

• Review and process prior authorization requests for medical services, procedures, and medications
• Verify insurance information and eligibility
• Coordinate with healthcare providers and insurance companies to obtain necessary authorizations
• Ensure accurate and timely documentation of authorization requests and approvals
• Collaborate with medical billing team to resolve any issues or denials
• Maintain up-to-date knowledge of insurance guidelines and procedures
• Manage accounts receivables and keep up-to-date records
• Tasks will gradually transition into a Biller/AR task
• Coordinate with healthcare providers and insurance companies for claim submission and follow-up
• Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
• Verify insurance eligibility for patients and ensure timely payment
• Handle denied claims and appeal if necessary
• Reconcile payments and post to patients' accounts
• Maintain compliance with HIPAA regulations
• Handle patient inquiries regarding their accounts

Requirements:

• Previous experience as a Prior Authorization Specialist in a medical billing setting
• Strong understanding of medical billing and insurance processes
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational skills
• Ability to work independently and meet deadlines
• Proficient in using medical billing software and MS Office Suite
• High school diploma or equivalent, relevant certifications a plus
• Comfortable working in a remote, work-from-home setup

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

• Permanent Work From home
• Permanent Weekends Off
• Great Company Culture and No Micromanagement
• Continued Education
• Specialized Training

• Master of end-to-end WFM processes supporting both internal and external stake holders, with specific and proven experience in real-time management, forecasting & planning
• Lead and develop a team of WFM analysts, planners, and schedulers.
• Foster a culture of continuous improvement and performance excellence within the WFM group. Provide guidance, mentorship, and training to team members.
• Develop and deploy effective staffing models to optimize the use of available resources, help create schedules basis the Interval Staffing requirement, ensuring optimum resources utilization
• Highly motivated, hands-on leader with demonstrated ability to drive increased productivity within their organization while supporting and enabling business transformation.
• Proven capability to develop WFM professionals with strong communicative, interpersonal and people development skills.
• Knowledge of analytical and reporting tools
• Familiarity with workforce management software (Aspect, Nice IEX, Genesys, Avaya, Five9 etc.)
• Collaborate with various departments, including Operations, Customer Service, and HR, to ensure alignment with workforce management goals.
• Communicate effectively across all levels of the organization as well as conceptualize programs, benefits and the associated risks including financial impact or benefit.
• Excellent communication, mathematical, logical, analytical and problem-solving skills

13+ Years Overall Experience With a minimum of 5+ years in managing Call Center Operations with Servicing/Origination Operations along with People Management, Including Managing Multiple Teams Across Geographies In Particular Us Mortgage - Strong Exposure To Client Management - Well Versed With The Latest Trends In Us Mortgage Market And A Keen Interest In New Developments Key Deliverables & Accountabilities: - Managed team of 100 to 300+ FTE’s and Responsible For Developing And Executing The Customer Service Mortgage Voice Operations Strategy for Both Inbound and Outbound Campaigns To Achieve Desired Financial Results & Corporate Objectives (Mandate) - Adhering To Client Requirements, Manage Client Relationship Independently, Work With The Client Organization Well To Ensure Target Scores Are Met In The Account - Ensuring That The Team Is Well Equipped, Well Trained, And Motivated To Meet The Sla’s - Need To Be A Strong Motivational Leader And Engage Others To Excel In Their Respective Field Of Work. Effectively Use the Performance Management Tool To Supporting Employee Development - Maintain Open Channels Of Communication And Ensure Efficient Information Flows Across Teams And Relevant Areas; Establish Strong Contacts Internally And Externally - Manage P&L Including Achieving Revenue, Contribution And Margin Targets

• Build and maintain strong relationships with clients
• Understand client needs and objectives
• Develop account strategies to meet client goals
• Serve as the primary point of contact for clients
• Negotiate contracts and agreements
• Monitor and track account performance
• Identify new business opportunities and upsell services to clients
• Collaborate with internal teams to ensure client satisfaction

• Responsible for overseeing the performance of a team of call or contact centre operators. 
• They provide leadership, coaching and support to their team, and develop plans to achieve the call or contact center targets

• Design and develop training materials based on call center agent needs
• Deliver engaging and interactive training sessions
• Conduct training needs analysis to identify knowledge and skill gaps
• Monitor and evaluate trainee performance and provide constructive feedback
• Keep up-to-date with industry trends and best practices in call center training
• Assist in the onboarding process of new call center agents
• Collaborate with stakeholders to continuously improve training programs

The Marketing Assistant for Events will be the one to handle all internal and external events of JC Premiere -- pre event planning, conceptualization to coordination, event execution and post event activities in order to help attain the over-all goal of the department.

✅Candidate must possess at least a Bachelor’s / College Degree in Marketing, Advertising and/or Communications, Business, or its equivalent.

✅Proficient in Microsoft Office (Word, Excel, PowerPoint).

✅Excellent interpersonal and communication skills both oral and written, including the ability to prepare reports, proposals and procedures.

✅Good in budget management.

✅Good stress and time management.

✅Tactful and discrete when dealing with people and confidential information.

✅Ability to multitask.

✅Ability to work with various departments and foster teamwork.

✅Ability to work independently with minimal supervision.

✅Fresh Graduate or At least one (1) year experience in marketing, handling events.

Our company offers the following benefits to our employees:

• Sss
• Pag ibig
• Philhealth
• 13th Month pay
• Holidays
• Leave benefits
• Communication allowance
• Rice Subsidy
• Birthday Treats
• Snacks
• 20% Employee Discount on selected products of the company

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Job Description/Expectation:

• Primary responsibility will be providing end-user support and resolutions to Windows OS and SCCM/MEMCM Client related issues.
• Coordinates and performs software deployment from scoping, testing to execution.
• Create, review, maintain or improve processes/ technical documentations within area of technology concentration.
• Strong customer service skills and communication skills

Job Requirements:

• Required Expertise:
  • Working knowledge of SCCM/MECM on deployments, packages, applications, and task sequences
  • Windows 10/11 OS troubleshooting
  • 2-3 yrs Experience In supporting Windows on a SCCM/MECM managed environment
• Knowledge/Know-how needed:
  • PowerShell scripting (PSADT Software packaging)
  • Intune MDM/Autopilot
  • Report Builder/SSRS
  • End-point Privilege Access Management Solutions
• Required Exposure:
  • Strong Communication Skills

Technology Required:

• Primary Technology: Microsoft SCCM/Intune, Windows 10/11,  Microsoft 365 (Desktop Applications), Active Directory
• Secondary Technology: ServiceNow, JIRA
• Optional/Nice to have: JamfPro/other MDM solutions, iOS, Android OS

Minimum Years’ Experience: 2-3 Years

Preferred Educational Background:  Bachelor’s degree in IT or any IT related field

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Hi! We’re Smartsourcing, looking for a Property Administrator who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

Hi! We’re Smartsourcing, looking for a Commercial Assistant who can work with us full-time and on-site!

Where?

Be a part of the Smartsourcing crew

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Front-End Developer within our technology team, you will be responsible for implementing user interfaces that provide exceptional user experiences. Collaborating with the UX/UI Designer and Back-End Developers, you will bring web applications to life using Vue.js and other modern front-end technologies. Reporting to the Head of Technology, you will play a key role in delivering customer-centric digital solutions.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Develop and maintain user interfaces for web applications using Vue.js and other modern front-end technologies.
• Collaborate closely with UX/UI Designers to translate design concepts into responsive and visually appealing interfaces.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Work with Back-End Developers to integrate front-end components with C# .NET middleware.
• Write clean, maintainable, and well-documented code in Git repositories, following established coding standards.
• Participate in code reviews to ensure code quality and adherence to best practices.
• Troubleshoot and debug front-end issues, ensuring a smooth user experience.
• Stay up to date with emerging front-end technologies and industry trends to recommend improvements and enhancements.
• Collaborate with the DevOps team to implement CI/CD pipelines for front-end code deployment.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Proven experience as a Front End Developer or similar role.
• Proficiency in Vue.js or other modern front-end frameworks.
• Strong understanding of HTML5, CSS3, JavaScript (ES6+) and TypeScript
• Experience with responsive design and mobile-first development.
• Knowledge of version control systems, especially Git.
• Understanding of cybersecurity best practices and principles, including knowledge of common web application security vulnerabilities and how to mitigate them (e.g., OWASP Top Ten).
• Ability to work effectively in a collaborative team environment.
• Excellent problem-solving skills and attention to details

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Front-End Developer within our technology team, you will be responsible for implementing user interfaces that provide exceptional user experiences. Collaborating with the UX/UI Designer and Back-End Developers, you will bring web applications to life using Vue.js and other modern front-end technologies. Reporting to the Head of Technology, you will play a key role in delivering customer-centric digital solutions.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Develop and maintain user interfaces for web applications using Vue.js and other modern front-end technologies.
• Collaborate closely with UX/UI Designers to translate design concepts into responsive and visually appealing interfaces.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Work with Back-End Developers to integrate front-end components with C# .NET middleware.
• Write clean, maintainable, and well-documented code in Git repositories, following established coding standards.
• Participate in code reviews to ensure code quality and adherence to best practices.
• Troubleshoot and debug front-end issues, ensuring a smooth user experience.
• Stay up to date with emerging front-end technologies and industry trends to recommend improvements and enhancements.
• Collaborate with the DevOps team to implement CI/CD pipelines for front-end code deployment.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Proven experience as a Front End Developer or similar role.
• Proficiency in Vue.js or other modern front-end frameworks.
• Strong understanding of HTML5, CSS3, JavaScript (ES6+) and TypeScript
• Experience with responsive design and mobile-first development.
• Knowledge of version control systems, especially Git.
• Understanding of cybersecurity best practices and principles, including knowledge of common web application security vulnerabilities and how to mitigate them (e.g., OWASP Top Ten).
• Ability to work effectively in a collaborative team environment.
• Excellent problem-solving skills and attention to details

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Back End Developer within our technology team, you will be responsible for designing, developing, and maintaining the server side components of our digital solutions, with a strong focus on CMS systems. Collaborating with Front End Developers, Dynamics Developers, Data Analysts, and DevOps Engineers, you will ensure the seamless integration of web applications with our middleware, database systems, and CMS. Reporting to the Head of Technology, you will play a vital role in delivering robust and scalable digital solutions.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Be an advocate through active involvement in promotional and marketing activities and through broader networking and introductions.
• Design, develop, and maintain server-side applications using C# .NET, with a strong emphasis on CMS systems, particularly Umbraco.
• Collaborate with Front End Developers to integrate front-end components with back-end systems and CMS.
• Implement RESTful APIs for communication between front-end and back-end services.
• Work on data modeling and database design using SQL Server, ensuring data integrity and performance.
• Collaborate with the DevOps team to implement CI/CD pipelines for back-end and CMS code deployment.
• Ensure code quality and maintainability through code reviews and adherence to coding standards.
• Troubleshoot and debug back-end and CMS issues, ensuring the reliability and efficiency of applications.
• Work closely with the Product Manager to understand project requirements and deliver technical solutions.
• Collaborate closely with Front End Developers to ensure seamless integration of front-end components and deliver a unified user experience.
• Adherence to coding standards, best practices, and documentation guidelines to ensure maintainability, readability, and scalability of the back-end codebase.
• Stay up-to-date with emerging back-end technologies, CMS systems, and industry trends to recommend improvements and optimizations.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction.

YOU HAVE…

• Proven experience as a back-end developer or similar role.
• Proficiency in C# .NET and .NET Core for server-side development.
• Strong understanding of RESTful API design and development.
• Experience with SQL Server or similar relational database management systems.
• Strong understanding of cybersecurity principles and practices, including secure coding techniques, data protection, and authentication mechanisms, to develop robust and secure back-end systems.
• Knowledge of version control systems, especially Git.
• Ability to work effectively in a collaborative team environment.
• Excellent problem-solving skills and attention to detail.
• Knowledge of and integration with CMS systems, preferably Umbraco

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Back End Developer within our technology team, you will be responsible for designing, developing, and maintaining the server side components of our digital solutions, with a strong focus on CMS systems. Collaborating with Front End Developers, Dynamics Developers, Data Analysts, and DevOps Engineers, you will ensure the seamless integration of web applications with our middleware, database systems, and CMS. Reporting to the Head of Technology, you will play a vital role in delivering robust and scalable digital solutions.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Be an advocate through active involvement in promotional and marketing activities and through broader networking and introductions.
• Design, develop, and maintain server-side applications using C# .NET, with a strong emphasis on CMS systems, particularly Umbraco.
• Collaborate with Front End Developers to integrate front-end components with back-end systems and CMS.
• Implement RESTful APIs for communication between front-end and back-end services.
• Work on data modeling and database design using SQL Server, ensuring data integrity and performance.
• Collaborate with the DevOps team to implement CI/CD pipelines for back-end and CMS code deployment.
• Ensure code quality and maintainability through code reviews and adherence to coding standards.
• Troubleshoot and debug back-end and CMS issues, ensuring the reliability and efficiency of applications.
• Work closely with the Product Manager to understand project requirements and deliver technical solutions.
• Collaborate closely with Front End Developers to ensure seamless integration of front-end components and deliver a unified user experience.
• Adherence to coding standards, best practices, and documentation guidelines to ensure maintainability, readability, and scalability of the back-end codebase.
• Stay up-to-date with emerging back-end technologies, CMS systems, and industry trends to recommend improvements and optimizations.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction.

YOU HAVE…

• Proven experience as a back-end developer or similar role.
• Proficiency in C# .NET and .NET Core for server-side development.
• Strong understanding of RESTful API design and development.
• Experience with SQL Server or similar relational database management systems.
• Strong understanding of cybersecurity principles and practices, including secure coding techniques, data protection, and authentication mechanisms, to develop robust and secure back-end systems.
• Knowledge of version control systems, especially Git.
• Ability to work effectively in a collaborative team environment.
• Excellent problem-solving skills and attention to detail.
• Knowledge of and integration with CMS systems, preferably Umbraco

• SSS
• Pag-ibig
• Philhealth
• HMO on day one
• 13th month pay
• Paid incentive leaves
• Personal time-offs (PTOs)
• Sick leave

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
 

What is expected of you and others at this level:

• Share knowledge and insights with colleagues and clients to enhance the overall expertise of the team and ensure clients can effectively utilize their cloud resources.
• Demonstrate the capability to perform duties with limited supervision.
• Provide troubleshooting and Windows end-user support.
• Resolve tier 2 and 3 tasks/incidents with precision.
• Create and maintain detailed documentation of configurations, procedures, and troubleshooting steps to aid in issue resolution and knowledge sharing.
• Participate in 24x7 rotating shifts, including on-call support, and potentially in Hypercare Support, ensuring uninterrupted service. (Hypercare Support involves intensified support during critical periods.)
• Contribute to report preparation and distribution, particularly for Amazon WorkSpaces and Citrix health checks.
• Possess a solid understanding of various cloud platforms, including Amazon WorkSpaces (AWS), Citrix, and Win365, to effectively manage and support cloud environments.
• Exhibit proficiency in scripting and automation using commonly used scripting languages and automation tools.
• Display strong customer service and communication skills as essential attributes.

Job Requirements:

• Expertise in Windows Operating System support and strong troubleshooting skills.
• 3-5 years of experience in supporting Virtual/Cloud environments.
• Knowledge of Microsoft 365 support for desktop applications.
• Familiarity with Windows applications support, Citrix administration, and Amazon WorkSpaces.
• Understanding of Microsoft Windows Server 2012/2016/2019 and Active Directory.
• Strong communication skills are required.

Optional/Nice to Have Requirements:

• Amazon Web Services (AWS), Microsoft 365 Cloud PC, and Citrix certifications: (e.g., Amazon Web Services (AWS) Certified Solutions Architect, Microsoft 365 Certified: Modern Desktop Administrator, Citrix Certified Associate). These certifications are optional but highly beneficial as they demonstrate expertise in the respective technologies and can enhance the candidate's qualifications.

Technology Required:

• Primary Technology:

• Amazon WorkSpaces: This refers to Amazon WorkSpaces is a cloud-based desktop-as-a-service (DaaS) offering provided by Amazon Web Services (AWS)
• Citrix: Citrix is a virtualization and application delivery platform that enables remote access to applications and desktops.
• Win365/Cloud PC: Win365/Cloud PC involves Windows 365 and Cloud PC virtual desktops, which offer cloud-based Windows computing solutions.
• Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.

• Secondary Technology:

• ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
• Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
• ControlUp Management Console: ControlUp Management Console is used for monitoring and managing virtual environments, ensuring optimal performance and resource utilization.

Minimum Years’ Experience: 3-5 years

Preferred Educational Background:  Bachelor's degree in IT or any IT related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware. service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

Minimum Years’ Experience: 3-5

Preferred Educational Background: Bachelor’s Degree in related field or equivalent work experience.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

The Support Associate will have two priorities: Service Quality and Good Client Relation. This position will report directly to the Customer Success Supervisor.

Key Responsibilities include:

• Book orders of our clients
• Handle ticket dispatch
• Follow-up unpaid client invoices and
• Handle ad-hoc assignments as required and finish other tasks assigned by manager/supervisor on time and meet requirement

The Company Nurse will provide medical and professional assistance to employees as the top priority. Assists in general office management, office supplies, and the daily running of the office as well as HR-related tasks.

The Protocol Specialist ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Compiles product checklists based on our client’s specifications and our inspection requirements, while making sure that all specs are in their corresponding sections.
• Ensures that when protocols are finished they’re delivered to our inspectors the day before they visit the factory with an inspection.

The SIP Specialist supports our daily Operations work by creating inspection protocols and ensuring they are always delivered to our front-line inspection teams on time. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Reviews/creates Special IP and ensures that it minimizes the SIP creation by providing feedback, giving suggestions to use the efficient method, and verifying if it meets the client's requirements.
• Collaborates with the other departments to improve the communication between the Project team by giving suggestions to meet the service level expected by the requestor.
• Meets the deadlines of the different requests they receive from internal/external QIMA team members.

The Report Specialist will be responsible for helping us live up to our promise of fast report turnaround while making sure that report quality is not compromised by the fast delivery. This position will report directly to the Report Supervisor.

Key Responsibilities include:

• Review inspection reports that come in from the field to make sure they are prepared accurately and according to format
• Validate incoming inspection reports if they meet all the appropriate requirements
• Inform inspectors promptly in case of problems, and follow-up to make sure any discrepancies are corrected

This role is primarily responsible for providing administrative support and coordination to recruiting operations including onboarding and post-acceptance activities in compliance with the service level agreements, processes, policies, and procedures.  

• Work with guidance to manage all activities relating to pre and post-hire activities, ensuring employees receive appropriate resolution promptly and all necessary follow-up is carried out in line with all legislation and AECOM policy
• Able to multi-task and work on more than one issue simultaneously ensuring the prioritization of  urgent requests
• Responsible for the accurate and timely resolution of all queries, ensuring  issues are escalated for timely resolution as required
• Develop and maintain excellent relationships with customers and  stakeholders, ensure communication is effective and informative
• Provide guidance and support to customers for queries relevant to appropriate pre and post-hire activities
• Ensure the highest level of customer service is maintained at all times
• Responsible for ensuring confidentiality is maintained at all times
• Responsible for ensuring quality standards are met and maintained  - ensure all work is done to a high standard and that appropriate audits are undertaken as required
• Responsible for ensuring compliance with service-level agreement, processes, policies, and procedures
• Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
• Responsible for ensuring adherence to standard protocols for electronic personnel file management and document storage
• Ability to work in HR systems including Workday, SmartRecruiters, and Employee Center including (Self Service, Knowledge Base, and Case Management) utilizing training aids and DTPs
• Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the vocabulary in the FAQ documents to resolve related inquiries
• Contribute to the SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision
• Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on CI project team to optimize processes
• Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement