Total 65 job vacancies in ermita metro manila

First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand, and the Philippines. We have grown consistently and profitably for over 15 years and continue to win new clients and rise to new heights. We’re seeking an experienced and results-driven Senior B2B Digital Marketing Specialist to lead and optimize our digital campaigns across multiple channels. If you have a passion for data-driven marketing, creativity, and a proven track record in delivering measurable results, we want you on our team!

Duties

(We will not expect someone to have all of these experiences, familiarity and knowledge is the key to be successful on this role)

The role consists of some or all of the following activities:

• Strategy & Execution: Develop and execute comprehensive digital marketing campaigns across SEO, paid media (Google Ads PPC, Display & Youtube, LinkedIn, Microsoft Ads), and content marketing.
• Campaign Management: Lead the end-to-end management of digital campaigns, including strategy, execution, tracking, optimization, and reporting.
• SEO Optimization: Oversee all aspects of SEO on our website, blog, and Youtube channel including on-page, off-page, and technical SEO, to improve organic search visibility and traffic.
• Paid Media Expertise: Design and manage high-impact paid advertising campaigns that align with business objectives and maximize ROI.
• Data Analysis: Monitor and analyze campaign performance metrics on Google Analytics 4 to derive actionable insights and continuously improve results and report back findings to the team.
• Content Collaboration: Work with creative teams to produce engaging content on our Podcast and blog that aligns with brand messaging and campaign objectives.
• Trend Monitoring: Stay updated on the latest digital marketing trends, tools, and best practices, implementing innovative solutions to keep us ahead of the curve.
• Team Collaboration: Act as a mentor and advisor for junior team members, fostering a culture of learning and excellence.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Excellent communication skills and project management
• Highly proficient in English
• At least 8 years of experience in digital marketing, with a focus campaign strategy, execution and reporting, as well as SEO and paid media.
• B2B digital marketing experience
• Proven expertise in managing and optimizing Google Ads, Facebook Ads, and other paid platforms.
• Strong understanding of analytics tools (Google Analytics 4, Data Studio, etc.) and HubSpot.
• Strong analytical skills and attention to detail, with a data-driven mindset.

• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements.

• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*

Office Address

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa 

Additional Information

• Opportunity to work from home. If you are residing within Metro Manila or in other nearby provinces, a hybrid work set-up will apply.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will be working with different tools and databases to review data. You are responsible for executing processes as defined by the client and/or management. The role requires keen attention to detail while maintaining productivity at defined proficiency levels and an aptitude to learn new processes.  

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Execute processes assigned by the client and/or management.
• Ensure defined productivity targets are met.
• Ensure defined quality targets are met.
• Identify process improvement opportunities as they arise.
• Reports process deficiencies to ensure accurate execution of tasks.
• creating and finishing projects assigned by the client. 
• Collaborate with internal and external teams in completing projects.
• Review submissions.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's / College Degree in any field you’re passionate about!
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will become a subject matter expert on the onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the company’s supply of unique locations across North America. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
• Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
• Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
• Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
• Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service 
• Manage updated sales records and opportunity status in Salesforce 

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr.

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE…

• At least 1+ years of full-time sales, operations, account management, customer success, or related experience
• Experience executing workflows in a customer-facing role
• Experience using CRM tool(s) like Salesforce + Zendesk
• Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
• Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
• Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
• Motivation, drive, and a self-starting attitude
• Experience working with a fast-growing start-up 
• Ability to understand customer needs and meet those needs with product knowledge
• Good time management with strong organizational skills

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Job Description:

We are seeking motivated and results-driven Telemarketers/Cold Callers to join our real estate team. The ideal candidates will play a key role in generating leads, engaging with potential clients, and identifying opportunities for real estate sales or investment. If you have strong communication skills, a positive attitude, and experience in real estate or sales, we’d love to hear from you!

Key Responsibilities:

• Make outbound calls to potential clients to generate real estate leads.
• Engage with property owners, buyers, or investors to understand their needs and interest.
• Follow call scripts to introduce properties, services, and opportunities.
• Schedule appointments for the real estate agents or sales team.
• Update and maintain an organized database of leads, call outcomes, and client interactions.
• Conduct follow-up calls and nurture leads to convert prospects into opportunities.
• Handle objections professionally and provide relevant information to address client concerns.
• Collaborate with the sales team to ensure a smooth handoff of qualified leads.
• Assist in achieving daily, weekly, and monthly lead generation and conversion goals.

Qualifications:

• Prior experience in telemarketing, cold calling, or sales
• Real estate experience
• Strong verbal communication and persuasive negotiation skills.
• Ability to handle a high volume of outbound calls and maintain a positive demeanor.
• Familiarity with CRM systems, lead tracking, and call documentation.
• Excellent time management, organizational, and follow-up skills.
• A self-starter with a target-driven and results-oriented mindset.
• Ability to work independently and collaborate effectively with the team.

Preferred Skills:

• Real estate market knowledge or experience in lead generation for real estate.
• Ability to identify and qualify leads for residential or commercial properties.
• Multitasking skills and ability to handle client objections calmly and professionally.

We are:

Wisevu Inc. (pronounced Wiseview) is a well-established and highly experienced remote digital marketing agency, founded in 2008, with headquarters in Ontario, Canada, and Split, Croatia. Learn more at www.wisevu.com 

We are looking for:

We are seeking a full-time remote Website Graphic Designer to join our growing team. The ideal candidate has a keen eye for detail, strong aesthetics, and a passion for modern design and effective marketing.

First and foremost, you must be a talented graphic designer with experience in both website and graphic design. Proficiency in Adobe Suite or similar design software such as Figma is essential. To understand the level of design we’re looking for, you can view examples of our work in our portfolio here: https://www.wisevu.com/web-design-portfolio/.

If you have illustration skills, that’s an added bonus!

Responsibilities:

• You will be responsible for designing complete websites, landing pages, web elements, custom icons, logos, illustrations, animated GIFs, and social media ads—all aimed at increasing conversion rates using Adobe Suite or similar design tools.
• Your role will involve continuously improving clients’ websites and marketing materials by collaborating with our team to create visually appealing, high-conversion designs optimized for user experience, SEO, and performance.
• Additionally, you'll conduct website performance and quality tests across devices (desktops, laptops, tablets, and smartphones), use WordPress frontend page builders, and take on other tasks that keep your work varied and engaging.

Qualifications and experience

• You must be a highly creative graphic designer with a portfolio that showcases your great work.
• Minimum 2 years of experience designing graphics/websites with Photoshop, Illustrator, or similar industry-leading web/graphic design software.
• Good at verbal and written communication in English. Conversational English is sufficient for this role.
• Experience directly designing websites with WordPress page builders (Gutenberg, Beaver Builder, Elementor) will be an advantage but not required.
• Understanding of HTML, CSS, Javascript/JQuery, and Git Version Control will be an advantage but not required.
  

Technological:

• A workspace free of distraction. This job is for someone who enjoys the freedom and comfort of working from home or coworking space.
• A download speed capable of at least 30 Mbps and an upload speed of at least 10 Mbps.

Work timings:

• Able to provide at least 6 hours of overlap with the 9 am-5 pm EST workday (Monday - Friday).
• Weekends are also optional for additional income.

• Salary: Highly competitive starting salary between $1800-$3000 CAD which will be negotiated during the interview based on competencies, skills, and experience.

• Bonus: Generous bonus on meeting quarterly KPIs.
• Working remotely: Work from the comfort of your own home office or workspace.
• Flexible working schedule.
• Competitive vacation policy.
• Paid Training & Employee Development Courses: Paid premium-quality employee development courses as well as one-on-one training from industry experts with over 15 years of experience in digital marketing
• Quality Equipment: Free high-quality computer
• Other Benefits: There are other benefits that come along with working at Wisevu Inc., which we will discuss in more detail during our interview.

If you possess the skills and experience necessary to excel in this role and are excited about the opportunity to work on leading Website Graphic Design projects for American and Canada-based clients, we look forward to meeting you and hopefully working together for many great years to come.

Please Apply Here: https://apply.workable.com/wisevu/j/EEA24E91AD/apply/

Note: We currently have multiple openings available.

Open to remote applicants from the Philippines.

Wisevu Inc.

2024 © All the content in this job ad is the sole private property of Wisevu Inc. and shall not be used without written consent from Wisevu Inc. The content therein is protected by the Copyright Act of Canada and the Copyright Act of United States of America. All Rights Reserved.

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

We are seven years into our journey and are excited to be evolving our approach to our Client relationships.  As such, Boldr is deploying a Strategic Business Unit (SBU) focus. 

The Director of our E-Commerce SBU will be responsible for co-creating the strategy and executing this strategy to grow our Client relationships.  As a subject matter expert, you will be responsible for identifying trends across our Client base and deriving themes from these trends, and express them in such a way that that helps build our strategic framework and adds value to the client relationship. You will dive into research around the sectors that fall under E-Comm and learn how typical business models and customer support work so that you can truly partner with our Clients. You’ll understand the technology landscape and ecosystems that support these businesses and know how we fit into their ‘stack’. The ideal candidate for this position is somebody with a strong entrepreneurial mindset to deliver on our day-to-day KPIs and proactively make recommendations to our Clients to support them in their business and build true partnerships. 

In this role, you will have the opportunity to engage with clients in pre-sales and post-sales. You will be responsible for the overall health of this strategic business unit. 

We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience leadership team. 

In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships and developing and empowering Boldr’s CX Managers to succeed. You will act as a business owner, taking full accountability for the success of your Clients and team members, ensuring they are fully equipped to meet our clients' commitments and do so with the highest quality. 

You will help foster a healthy working environment for our team members. You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and daily management and mentorship of global Client Experience Managers. 

WHAT WILL YOU DO

Client Relationship Management

• Build and sustain strong relationships with e-Commerce clients and internal teams, fostering trust and collaboration.
• Lead performance reviews with client stakeholders and Boldr leadership to ensure alignment and continuous improvement.

Cross-Functional Collaboration

• Partner with key departments to resolve complex client issues and drive operational excellence.
• Ensure timely, objective resolution of inquiries while maintaining updated documentation and driving process improvements.

Strategic Oversight

• Manage and mentor Client Experience Managers, ensuring SLA compliance and KPI achievement.
• Review and approve MSAs, SLAs, and other contracts in collaboration with the CX and contracts teams.

Business Development

• Develop relationships within client organizations to identify and drive growth opportunities.
• Lead client contract renewals and negotiations to secure long-term partnerships.
• Partner with our Director of Global Client Success to drive value with our Top Tier Clients

Operational Accountability

• Maintain accurate client records and invoicing in HubSpot while addressing billing issues and accounts receivable.

Industry Leadership

• Stay informed on e-Commerce trends, challenges and innovation opportunities that  provide insights and act as a thought leader for Boldr, and as a trusted advisor for our Clients
• Utilize industry knowledge and best practices to guide collaborative strategies with clients. 

Leadership and Development

• Mentor and develop Client Experience Managers through regular guidance, coaching, and performance management.
• Join client calls, team huddles, and coaching sessions to stay informed on client and team dynamics.
• Foster growth with tailored development plans and constructive feedback, addressing performance issues as needed.

Culture and Values

• Uphold and promote Boldr’s values and culture across the organization.
• Support team members' career growth by aligning their abilities with organizational needs.

Operational Excellence

• Oversee achievement of KPIs and SLA compliance, addressing gaps through root cause analysis and team accountability.
• Act as an escalation point for Team Captains to resolve complex issues promptly.
• Utilize performance excellence experience to guide performance improvements and support management in developing, implementing and presenting action plans to team members and clients.

Change Leadership

• Champion and implement company-wide policies, processes, and tools, driving continuous improvement and operational success.
• Maintain an open door policy by welcoming and encouraging questions and/or needs for additional support and guidance where significant changes have been made.

Tools, Administration, and Reporting

• Familiarity with Google Suite of Services is a must for this role.
• Gmail, Drive, Sheets, Slides, and Docs are used heavily in Boldr
• Experience with Hubspot is a plus.
• Maintain Client schedule (Weekly Updates, MBRs, QBRs, Implementations), collect feedback, and drive necessary actions to completion.
• Proficiency in data analysis and strategic planning

Training

• Advocate for any necessary training or upskilling that is trending and promote best practices related to Tools and Processes.
• Onboard new managers within the e-Commerce SBU to ensure they are fully ready to succeed in their role.

Ongoing support and knowledge sharing

• Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement
• Provides input and communication to drive Client Success improvement for all Clients, enterprise-wide

WHAT WE’LL LIKE ABOUT YOU

You are...

• Curious and authentic, just like us! #beboldr 
• An excellent communicator across all stakeholders
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about Client satisfaction 
• Proactive and self-motivated
• Borderline obsessive, curious, keen to learn, grow, and inspire to share your skills and talents with the team.
• A confident yet humble servant leader who is self-aware and willing to ask for help
• A quick learner
• Adept at giving as well as taking direction
• Able to understand and prepare for the impact of a simple “yes”; able to provide alternative solutions when “no” is necessary
• Able to DO and DELEGATE; understand the different circumstances where each is necessary
• Purposeful with a sense of urgency
• Able to connect with team members, Clients, and internal customers
• Able to manage conflict, redirect differences towards a common goal

You have the ability to...

• Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
• Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
• Read, research, and draft letters, emails,  and documents.
• Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Speaking in a public setting and delivering presentations to individuals and groups.
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. 
• Use all Google Suite products. 

Your experience includes…

• 4+ years experience in progressively complex leadership roles with a focus on people management & client support.
• Knowledge of BPO,  Staffing, Tech, or other Business Service Industries strongly preferred
• Experience in e-Commerce is an advantage

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Working as a member of the Support Operations Team, this role will provide day-to-day support, maintenance and implementation of new features across multiple channels and brands in our Zendesk instance.  You will play a pivotal role in the ongoing success of our  Support Teams and the wider Customer Experience function through the implementation and ownership of customer focused processes, systems management and reporting, whilst promoting consistency and the adoption of best practice. You will work closely with key stakeholders to develop and refine workflows to meet the needs of both the Support Team and the wider Customer Experience team through accurate reporting and change management, with a customer centric lens on all of the work completed within the team.

Collaborating across multiple functions including our Systems, Engineering and Go to Market Teams, you will ensure we are able to report on the success of our Customer Experience teams, and keep customers informed of our system health via Status Page and degradation reporting.

Responsibilities: 
Maintenance and optimisation of Turnitin’s Zendesk instance

• Review Triggers, Automations, Views and Macro’s, ensuring that these are up to date, and retired as needed

• Build workflows include capturing relevant analytics that can be used for driving process improvement, measuring agent performance, and enhancing end-user experience

• Provide support for Zendesk end users internal to Turnitin when they have requests or service issues that they’re encountering

Work with Zendesk Support, Turnitin Systems Team and Third Party Vendors

• Work with Zendesk support as needed to understand any service issues, system needs and support requests that can’t be handled in house

• Perform upgrades and configurations as required on the different support channels offered through Zendesk including email and messaging

• Provide operations support within Zendesk, working through feature requests, updates, and maintenance of Zendesk

• Provide support for new feature deployments, internal testing, and rollout of changes across all departments

Management of Turnitin’s Zendesk account

• Audit user permissions on a monthly basis, ensuring that we are tracking against forecast on our flexible licensing model, and users who are not actively utilising their accounts are downgraded

• Review access requests for both agents and members of other teams across the business, ensuring that the correct roles are access are provided, without incurring unnecessary costs

• Partner with leadership and peers to develop and maintain Zendesk policies and processes, ensuring that Standard Operating Procedures are produced and maintained at a regular cadence.

Reporting

• Design, deliver and maintain technical monitoring reports and dashboards, across multiple systems, to ensure that our Support Teams and the wider Customer Experience organisation have the visibility to serve our customers in an informed and proactive manner

• Contribute to the P0 process and subsequent postmortem and degradation report activity, ensuring that customer impact analysis is available

• Ownership of public facing system monitoring tools (statuspage) from a Customer Experience perspective, always operating with a customer centric mentality

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

What you will bring:

• Must Have: Experience in Java EE/Jakarta EE/J2EE, SQL, and Linux plus capable of doing Incident Management.

• Must be amenable to work on shifting schedules, including on-call assignments

• Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.

Key Responsibilities

E-commerce Management

1. Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
2. Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
3. Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
4. Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
5. Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
6. Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.

Account Management

1. Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
2. Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
3. Monitor account health, customer ratings, and reviews to maintain platform reputation.
4. Handle escalations related to order issues, disputes, and platform policy compliance.
5. Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.

We are seeking a new 3D Designer to work closely with the interior design and 3D visualization teams in the preparation of 3D renderings and animations.

In brief

• You will be creating 3D models from architectural plans, rough sketches or real – life objects using special rendering software.
• You will apply textures and providing appropriate lighting techniques to the models.
• You will work with designers to understand the design intent to create 3D visuals for a range of interior projects.
• You will work on production of quality imagery including post-production work.
• You will ensure the provision of the highest possible quality information, within the predetermined time frame for each assignment.
• You will perform any additional responsibilities as may be requested or assigned from time to time.

• You are an 3D designer with a minimum of 5 - 8 years of relevant experience of interior projects.
• You have advanced knowledge of 3D-StudioMax, V-Ray and Adobe Creative Suite.
• You should be able to produce results in a fast paced environment.
• You have experience in the production of quality imagery including lighting, texturing and post-production work
• You should have good understanding of technical drawings for Interior Design.
• You are a team player with a positive attitude to go the extra mile
• You will subscribe to the company core values of Teamwork, Integrity and Excellence.

For more details please visit our website: https://www.spacematrix.com/en

About First Circle

Founded in 2016, First Circle provides innovative SME financing solutions and is at the forefront of building smart banking systems for businesses in the Philippines. As a trusted partner of the Philippine government and the Department of Trade and Industry (DTI), we are pioneers in providing data to the Credit Information Corporation (CIC) and the first FinTech company licensed by the Securities and Exchange Commission (SEC) in the Philippines. Our leadership team, with backgrounds from Morgan Stanley and Bridgewater Associates, is dedicated to transforming the financial services landscape in the region.

We are seeking a dynamic Field Representative to join our Product Operations team. This hybrid role combines the responsibilities of a liaison officer and a sales development representative, ensuring robust client engagement beyond our offices. The Field Representative will play a critical role in bridging internal teams and external stakeholders, fostering relationships, and driving First Circle’s growth initiatives.

Responsibilities

• You will personally deliver the physical demand letters to First Circle’s overdue customer on a daily basis.
• You will collect post-dated cheques on behalf of First Circle’s sales and operations teams on a daily basis.
• You will identify and engage potential clients through targeted prospecting efforts by delivering First Circle’s intent letters on a daily basis.
• You will serve as the primary point of contact between internal teams and external stakeholders, fostering strong client relationships.
• Accurately document meetings and correspondence while delivering timely reports to relevant teams.
• Address client concerns with effective and efficient solutions, ensuring a seamless customer experience.

• Essential: Bachelor's degree in any field.
• Willingness to work outside of Metro Manila
• Self-motivated: Insists on excellence, and driven to constantly improve.
• Collaborative and able to thrive in team-oriented environments.
• Quick Learner; Able to adapt to and internalize new processes rapidly.
• Demonstrates efficiency and accuracy in resolving challenges.
• Highly organized, detail-oriented, and dependable.
• Proactive: Displays initiative and independence in task execution.

This role is ideal for individuals with a "get-amongst-it" mindset and a passion for driving results in a fast-paced environment.

• PHP 20k-25k per month depending on experience level, plus bonus incentives for strong performance.
• Additional benefits, including HMO coverage from day one, gasoline allowance, ownership policy on motorbikes, monthly fitness allowance
• Join a team with a deeply collaborative culture - expect support, feedback and friendship.

The Senior Research Analyst is part of the Market Insights Team which is the insights and research Center of Excellence of AGS. Market Insights is responsible for providing actionable insights and market and competitor intelligence reports that enable our recruitment teams to build tactical sourcing strategies, increase candidate quality, and become true talent advisors.

Senior Research Analysts are tasked with creating talent maps and other BAU reports. They also contributes to completing complex reports covering various aspects of recruitment market and competitor intelligence.

Work Environment:

• Flexible schedule with merit option to work remotely
• Fast-paced working environment 

Main Responsibilities:

• Creates talent maps for niche talent markets through semantic and deep-web search, with emphasis on the use of Boolean and other x-ray searching methodologies
• Gathers candidate intelligence from social media networks and from other online sources, through the use of appropriate extensions and tools
• Leverages gathered intelligence to create long-term sourcing strategies for niche and volume hiring challenges
• Performs market research tasks through advanced Google search, basic database mining, and data scraping
• Produces other standard Market Insights deliverables that include simple & advanced salary & benefit analysis, sourcing channel analysis, brand perception report, industry level analysis, and talent movement
• Contributes to multi-tiered, complex research reports including competitor analysis, organizational chart mapping, marketing/brand audit, and advanced talent movement

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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