Total 2,549 job vacancies in makati city rcbc 6819 ayala

Job Brief:

The Tax Compliance Specialist is responsible for performing simple to moderately complex Tax activities. The role contributes to the income tax reporting and compliance of AECOM and its Subsidiaries with the IRS/State regulations focusing on the preparation and filing of U.S. federal and state income tax returns and calculation of tax adjustments for provision. The role performs analytical processes under the moderate guidance of senior team members.

Responsibilities & Duties

• Prepares tax forms for Federal, State and International Compliance.
• Performs analysis and reconciliation of account balances, proposes simple reclassifications to assist in the year-end preparation of Consolidated Federal Form 1120 for AECOM and Subsidiaries including foreign related filings
• Calculates tax adjustments and sets up the corresponding tax provisions
• Maintains the rollforward of Tax related general ledger (GL) accounts by performing flux analyses and periodically reconciling end of period general ledger balances against provision numbers
• Reconciles Quarterly Consolidated Fixed Asset Rollforward against Additions/disposal or FA Cost Detail Report/Schedules for small entities
• Performs intermediate level processes within Tax Software
• Submits the tax returns to IRS through paper or electronic filing, and sends to external Joint Venture partners
• Tracks and maintains carry forward amounts such as NOLs, prior year overpayment and partners' book and tax capital accounts to assist with compliance and tax calculations
• Responds and addresses simple to moderately complex queries and requests from external Joint venture partners with the guidance of Senior Tax Compliance Specialist
• Completes research to support positions taken in the tax returns, recognizes and escalates project issues to senior team members
• Notifies Senior Tax Compliance Specialist of any IRS/State Notices received related to Tax Returns being prepared
• Works with accounting, finance, treasury, and relevant parties from different segment to gather financials, apportionment schedules, and supporting calculations to assist in the completion of projects assigned
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Support selected simple process improvement initiatives to streamline processes.

Qualifications & Requirements

Minimum Requirements:

• Bachelor's degree in Accounting
• Licensed Certified Public Accountant (CPA)
• At least 2-3 years of professional experience with US Tax Preparation and Tax Analysis functions
• Working knowledge of accounting and tax principles
• Intermediate proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook)
• Experience in US Federal and State Tax Compliance is preferred
• Exposure to large ERP systems, in particular Oracle, Hyperion and BCP experience is preferred
• Experience with Tax preparation using Corptax Software is preferred

Attributes:

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

Primary Responsibilities
▪ Performs quantity and quality inspection or verification of various products and goods in accordance with company standards, legal and client requirements. Specific Responsibilities
▪ Ensures all the necessary forms, materials, equipment, and/or other requirements needed to perform the job are complete and prepared before proceeding to the work site.
▪ Coordinates with clients on schedules and other information pertinent to the job.
▪ Conducts inspection or verification work (reference: Verification Matrix of Inspection Work) according to company standard, procedures and client requirements or agreed job scope and specifications.
▪ Provides feedback and updates on the status or progress of the job to his/her immediate superior on a regular basis.
▪ Prepares and submits complete and accurate inspection reports including properly labeled samples.
▪ Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

• Monitors rebate, allowances, house charges, and paid-out amounts to ensure that each account is properly authorized and has relevant explanations, and to report any deviations.
• Ensures the timely preparation and issuance of audit reports, and the distribution of revenue and statistics reports.
• Ensures that the hotel complies with corporate policy on Income Audit.

Position Summary

Global Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is a mid-level professional role with progressive responsibility as experience grows.  This role serves as a functional/technical specialist, working independently with guidance only in complex and unconventional situations.

Responsibilities

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model using shared services best practices to align with client and internal expectations. 
• Manage client inquiries using case management tool, live chat or voice support service.
• Coordinate input from clients and internal organizations as needed.  Perform work with a high degree of excellence, maintaining established service level objectives for completion.
• Manage an efficient and timely process, ensuring proper documentation for audit purposes.
• Identify key process improvement and client training/retraining opportunities based on inquiry trends and any operational pain-points
• Identify opportunities to improve forms, processes, and hand-offs to expedite and improve service delivery
• Deliver timely and accurate monthly reports to global and regional stakeholders, identifying and speaking to any variances and trends.
• Manage documentation in SharePoint, Microsoft Dynamics, and other data repositories.
• Build and enhance positive working relationships with internal and external stakeholders.
• Must be able to take the initiative to resolve problems and meet deadlines for assigned work, coordinating and collaborating with internal Visa resources to ensure delivery on commitments.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

1. Mainly write HTML and CSS, tailor-fit for medical documents
2. Provide real-time platform support from time to time

The Role in Brief:

We are looking for a motivated individual who can join our Technical Documentation Team in a joint role as a graphic designer and typesetter. This role requires exemplary attention to detail and involves being able to follow fixed brand guidelines as set out by our customers.

The Technical Documentation Department helps our clients to create, review and translate instruction manuals, labels, packaging and other technical documents in order to meet the regulatory requirements of the markets they sell their products into. Joining the team as a graphic designer and typesetter, will allow you to be exposed to our technical writing and translation teams, alongside working independently to ensure line drawings and content are suitable for the end consumer.

Key Responsibilities:

Graphic Design:

1) Creating line drawings and graphics based on photos and reference manuals across a wide range of consumer products (electrical items, sports equipment, toys, furniture items, garden items, power tools)
2) Work and adhere to existing brand guidelines and designs as requested by the client

Typesetting:

1) Work closely with the Translation Team and Technical Writing Team to develop target-language InDesign files across 52+ languages, including Asian and European languages.

2) Typesetting tasks include, but are not limited to: choosing the suitable fonts, deciding acceptable font sizes, managing line spacing and organizing the text layout on a page to ensure the translated manual matches the approved master file.

3) Adhering text layout and specific style guide requirements based on clients’ briefing and internal guidelines.

Responsibilities

The Application Developer is responsible for developing, documenting, and supporting internal and standard Cosmos dashboard using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos (standard and complex).
• Execute and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed and maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU requests.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Implement new features to existing client dashboard, as and when needed.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Maintain internal automation tool.
• Develop and maintain solutions using VBA and PowerQuery to perform repetitive tasks at a faster pace and higher accuracy, providing valuable insights for decision making and enhanced customer satisfaction.
• Provide backup to other application developer.
• Attend client meeting to understand detailed project requirements and understand business problems.

As a member of the Avaloq development team, you will be part of a group of highly skilled, motivated and dynamic people that are responsible for a central part of the Avaloq Banking Suite. You will design, implement, maintain and test innovative software solutions to meet the client's needs. You will be working as a Mid or Senior Level Developer in an environment where formal and on-the-job training is a priority, and you will learn a lot.

The Avaloq Banking Suite is one of the largest PL/SQL applications in the world. It is safe to say that your co-workers are among, if not the most knowledgeable Oracle specialists in the world. Development takes place in our integrated development environment - a customized Eclipse platform, which is tightly integrated with a build automation and delivery system, allowing a standardized and automated process to be followed.

Your key tasks

• Develop and implement new features based on internal and external requirements
• Understand the Avaloq Core Banking Platform and the corresponding business areas
• Perform maintenance work such as: root cause analysis, bug fixing, code optimizations
• Provide technical assistance for customers or business analysts. Closely collaborate with the Product Owner, Scrum Master and other Software Engineer
• Develop and maintain automated tests

Job Description

• The ideal candidate will develop relationships with key accounts to maximize revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue.

Responsibilities

• Provide general sales support (needs analysis, data review, and product demonstrations)
• Serve as the customer advocate and liaison for product management and development
• Prepare periodic forecasts and progress updates toward sales goals
• Assess client's profile on what services they are best qualified to sign up
• Schedule meetings and presentations with prospected clients
• Communicate with clients through phone call, email or chat to offer or explain the services the company offers
• Build rapports with clients and manage negotiations
• Assist clients in securing personal documents needed
• Ensure to hit monthly sales target
• Build and promote strong and long-lasting professional relationship with the clients
• Perform other duties as assigned

The role will be supporting the day-to-day payroll services for the assigned region (EMEA) by processing assigned processes in compliance with established methodologies, regulations, service-level-agreements (SLA), and processes. The role will also be responsible in administering and processing relevant payroll and HR services systems activities.

Responsibilities & Duties: 

• Accurately and timely perform assigned activities in support to the payroll services.
• Provide administrative assistance to the regulation alignment activities to ensure a compliant payroll processing (Taxation, Legislations, and other regulations).
• Perform assigned systems and documentations management activities to ensure compliance and alignment to relevant payroll records and documentations.
• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Participate on assigned audit-related activities.
• Support selected simple process improvement initiatives to streamline processes.

We are looking for an experienced SEO Execution Specialist to join our marketing team. The ideal candidate will have a strong background in search engine optimization and a passion for enhancing online visibility and driving organic traffic within the retail and hospitality industry. You will be responsible for implementing SEO strategies, conducting keyword research, marketing analytics and optimizing our digital content to maximize our online presence.

Principal Responsibilities:

• Perform keyword research and implement SEO best practices across web pages.
• Optimize website content, meta tags, URLs, and internal linking structures for improved search engine performance.
• Publish and manage content using Adobe Experience Manager (AEM) and other CMS platforms
• Integrate and push schema markup through the CMS
• Ensure content and web elements are accessible, meeting WCAG standards.
• Optimize images with alt tags, use descriptive URLs, and enhance overall accessibility.
• Work closely with the web development team to implement technical SEO recommendations, such as site speed optimization, mobile responsiveness, etc.
• Conduct regular website audits to identify technical issues, crawl errors, and indexing issues, and implement solutions to improve site performance and user experience.
• Provide regular reports and insights to stakeholders on keyword performance, content optimizations, and opportunities for improvement.
• Experience with Search Console and BrightEdge is a plus.
• Develop and execute effective SEO strategies to improve organic search rankings and drive traffic to our website and digital platforms.
• Perform comprehensive keyword research and analysis to identify opportunities for content optimization.
• Optimize website content, including landing pages, product descriptions, and blog posts, for targeted keywords and user experience.
• Conduct technical SEO audits and provide recommendations to enhance website performance, including site speed, mobile responsiveness, and indexing.
• Collaborate with content creators, designers, and developers to ensure SEO best practices are integrated into all digital marketing initiatives.
• Prepare regular reports on SEO performance metrics, insights, and strategies for improvement.
• Create a strategy around off page SEO and execute the same.
• Regularly monitor competitors and provide inputs to senior stakeholders.

Leads and co-ordinates the day-to-day operations of the NCR team(s) that supports the New Claim Review calls. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and manages underperformance. Sets clear objectives and targets for the team, articulates clear link to the strategy to provide meaning and purpose to tasks. Analyse relevant agent data and reports to identify trends to continuously drive an improvement in the business results of team members and department. Delivery of agent coaching based on needs identified through analysis of agent data, audits and agent feedback. To resolve queries, manage and solve roadblocks, including reporting IT Issues and keeping the Stakeholders and Management Informed. To complete administrative tasks such as- workload distribution, attendance, leave regularization, schedule adherence, communication with team, One on One and any training or coaching required. Collaborate with the Suncorp Home Claims Partnering team to relentlessly deliver exceptional customer service to deliver against Home Claims Strategy. Lead and develop a diverse workforce, drive an inclusive culture, foster a team environment where people are accountable for safety and wellbeing. Build a resilient, highly engaged/agile team, with a culture of simplicity, innovation and continuous improvement. Adhere to Suncorp Group policies including but not limited to, delegated authority level to mitigate risk and compliance. Monitor team performance and display a clear level of understanding of all performance reporting. Drives results to achieve service, efficiency, and timeframes SLAs within Home Claims teams. Monitors, tracks and reports on own performance and progress. Actively seeks feedback and coaching on own performance and takes responsibility for self-development.

Reporting to the Chief of Staff, you will be assisting in supporting the operations for the wider Executive team at Lendi Group, this fast-paced and varied role will see you accountable for (but not limited to):

• Complete all company travel requests within 24hour period
• Complete all Executive expense management
• Assist the Chief of Staff with researching and completing any event duties
• Assist the Chief of Staff with reporting as required
• Assist the Chief of Staff with management of Executive diaries and calendars
• Support any document preparation or formatting required for the Executive team
• Send calendar reminders and support for regular team meeting cadences
• Performs other functions as may be deemed necessary by and needed to deliver the output guided by the company’s vision, mission, and employee policies.
• Meet timelines associated with the tasks in a timely manner and within quality standards.
• Document all necessary instructions per function/project and keep the existing updated.
• Log all activities regularly and accurately via Slack, if applicable

• Team Leadership. You may have people management responsibility within a geography.
• Developing and implementing HR strategy. You will implement both regional and global business strategies within your market(s). You’ll bring expertise on industry and market trends and situations to develop and implement HR initiatives in line with the market(s) operational needs.
• Retaining talent. You will implement defined retention strategies within your market(s), ensuring that retention agreements are executed in line with local requirements and providing feedback on local nuances that could impact the strategy. You will escalate local situations that require HRBP review or approval, (e.g. identify flight risks, compensation issues or local competitive or benefit nuances).
• Talent management and development. You will support the roll out of global and regional development initiatives and programs within your market(s), partnering with people managers and employees to provide on-the-ground leadership as appropriate.
• Employee relations, labor relations and performance management. You will develop and implement HR policies and procedures that reflect market conditions and company philosophy. You’ll ensure compliance with policies at the local level. You’ll oversee appropriate resolution of employee relations issues within your market, escalating as required based on complexity and seniority of associates involved. You will partner with locally relevant Works Councils and Unions. Lastly, you’ll assist with the execution of Performance Improvement plans at the local level (L4 and below).
• Culture, values and Diversity, equity and inclusion (DE&I) You will maintain a positive organizational culture in the market(s) you support, aligned with the organization's values and mission, which includes promotion or DE&I. You’ll drive local implementation of global initiatives (eg. Workplace with Purpose, policy changes). You will coach and guide local managers and associates on processes such as performance management, total rewards, employee engagement, career conversations and conflict management. You will engage, build and retain talent within your geography by fostering a positive local culture and deploying locally relevant programs aligned to global strategy.
• Change management and communication. You will assist with the roll out of key change initiatives and communication campaigns. You’ll support your respective HR leader in building change management materials, gathering appropriate stakeholder feedback and executing against plans. You will demonstrate ongoing leadership to ensure transformation is fully implemented and results in lasting change. 
• Compliance. You will ensure that the organization is in compliance with all relevant laws and regulations relating to HR, including labor laws, employment standards, local norms, and partner with security team on health and safety regulations. You’ll monitor and drive key HR processes for all employees in the market(s) (e.g. merit, goals and objectives, bonus, SIP, performance reviews, Code of Conduct implementation and any other relevant initiatives).

The Avaloq Security team is an international team of analysts, senior and expert software engineers and architects. The Avaloq Security team develops and maintains central application security frameworks and tools for all companywide technology stacks and consults the business teams on best practice implementations for context specific security requirements. It furthermore operates the group-wide application security assessments, monitors the security vulnerabilities and supports the business teams in related risk mitigation plans.

Your key tasks 

• Analysis, design and development of requirements in collaboration with colleagues of Product Development, customers, business analysts and software partners
• Collaboration and contribution in projects across departments
• Check the daily automated build process for security warnings and provide support to resolve it
• Monitor third party library enrolment, update, and removal by using in-house tools and Whitesource
• Provide expert analysis on false positives findings, validate exploitability of detected vulnerabilities, and develop possible fixes
• Maintain data for configuration control of the release baseline.
• Coordinate security actions across multiple team to ensure the high quality of the Avaloq products
•  Prepare and distribute reports and documentation of security risks
• Conduct periodic reviews to ensure compliance with established security policies and procedures
• Participate in technical talks to internal members regarding security implementation, vulnerabilities, and opportunities for improvement

Your tasks

• Serve as first point of contact for visitors and as reception for guests with focus on hospitality and operational excellence.
• Work alongside the Office Manager in providing entire office administration functions
• Monitor office supplies, place supply orders when necessary
• Monitor and log office expenses and costs
• Manage relationship with the external vendors, including timely payments
• Work with building management and service providers to ensure adequate maintenance of office premises and timely servicing and repair of all office equipment.
• Partner with HR and IT in onboarding and off-boarding process for new hires and exiting employees.
• Assist in organizing social engagements and team events
• Liaise with travel management companies to coordinate travel arrangements and hotel reservations for international trips of our staff and help with logistics for global management visitors
• Other ad hoc administrative duties as assigned

We are seeking an experienced project manager to lead the implementation and management of Freshdesk within our subsidiaries and new departments. The ideal candidate will have a deep understanding of Freshdesk and the ability to integrate it with other software to enhance its functionality thanks to data analysis.

As the Freshdesk project manager, you will be responsible for proposing and implementing creative solutions to improve our customer support operations, as well as building and maintaining relationships with stakeholders from diverse cultural backgrounds and language.

Key Responsibilities:

• Lead the implementation of Freshdesk in new subsidiaries, departments or business units
• Integrate Freshdesk with other software to enhance its functionality
• Propose and implement creative solutions to improve customer support operations
• Build and maintain relationships with stakeholders from diverse cultural backgrounds and languages
• Constantly monitor and improve Freshdesk performance (day to day management)
• Provide training and support to end-users by responding to General Inquiries about Freshdesk
• Manage the platform, i.e.:
  • Setup Service level agreement / email investigation
  • Setting up automation rules
  • Adding/Removing Agents
  • Communicate progress and results to upper management and process leaders
  • Manage client inquiries and interactions through Freshdesk
  • Ensure a positive customer experience and maintain the company's reputation
  • Represent the company in a professional manner in all client interactions

The domain is responsible for collecting large amount of data, their analysis and interpretation, creating dashboard and cockpit development, procedure and modelling using machine learnings . You will be part of the team that is responsible for quality and reliability of data using latest tools and technologies.

Your key tasks

• Maintain an extensive database on Excel
• Build and maintain Excel tables representing essential data
• Analyse results and prepare related presentations
• Produce high quality, maintainable and efficient code and write documentation of implementation.
• Portal & dashboard creation using low code platform and cutting-edge technologies.
• Prevent incidence by proactive solutioning.
• Ensure code adheres to security standards.

We are looking for a committed and competent IT Service Desk Agent to become the new member of our Global IT Service Desk team in Manila. We are looking for a professional, responsible and self-reliant individual to help our Global IT Service Desk team in Avaloq which requires close collaboration with all IT team members and users worldwide.

Your key tasks 

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and tickets
• Fixing the problems identified by users
• Capture and conduct progressive incident analysis and remediation of incidents
• Support end users via tickets, phone, email, and remote access
• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes
• Processing IT service requests and managing the request fulfillment process 
• Provide accurate information on IT products or services

As a QA Automation Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Translate project requirements into effective and comprehensive test cases.
• Define clear testing objectives that align with overall project goals.
• Establish the testing scope, prioritizing critical features and functionalities.
• Document expected deliverables, such as detailed test plans, scripts, and reports.
• Use dbt to build tests that ensures the ETL process is working as intended
• Automate the common manual testing done by the QA through creating macros in dbt
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Develop and maintain test automation frameworks, integrating them with CI/CD pipelines.
• Collaborate effectively with developers to implement testing strategies at lower levels, facilitating a "shift left" approach and promoting early defect detection.
• Take ownership of application quality from requirements gathering through development and testing, ensuring a high standard of product excellence

As a QA Automation Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Translate project requirements into effective and comprehensive test cases.
• Define clear testing objectives that align with overall project goals.
• Establish the testing scope, prioritizing critical features and functionalities.
• Document expected deliverables, such as detailed test plans, scripts, and reports.
• Use dbt to build tests that ensures the ETL process is working as intended
• Automate the common manual testing done by the QA through creating macros in dbt
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Develop and maintain test automation frameworks, integrating them with CI/CD pipelines.
• Collaborate effectively with developers to implement testing strategies at lower levels, facilitating a "shift left" approach and promoting early defect detection.
• Take ownership of application quality from requirements gathering through development and testing, ensuring a high standard of product excellence

As a QA Automation Engineer in our Enterprise Data department, you will be responsible for creating and managing automated tests to identify issues with the ETL process to ensure the quality of data in the Enterprise Data Warehouse.

The role involves working together with the onshore Enterprise Data team to decide on the required tests on the process, automate them through creating stored procedures, custom dbt tests and scheduling these as part of the ETL process which loads data from source into the EDW.

• Translate project requirements into effective and comprehensive test cases.
• Define clear testing objectives that align with overall project goals.
• Establish the testing scope, prioritizing critical features and functionalities.
• Document expected deliverables, such as detailed test plans, scripts, and reports.
• Use dbt to build tests that ensures the ETL process is working as intended
• Automate the common manual testing done by the QA through creating macros in dbt
• Build and monitor automated system health checks
• Collaborate with Enterprise Data Engineers to investigate root cause of issues and suggest resolutions.
• Orchestrate data testing solutions using airflow
• Be able to support the team in doing releases
• Develop and maintain test automation frameworks, integrating them with CI/CD pipelines.
• Collaborate effectively with developers to implement testing strategies at lower levels, facilitating a "shift left" approach and promoting early defect detection.
• Take ownership of application quality from requirements gathering through development and testing, ensuring a high standard of product excellence

Job Description and Responsibilities

This role is part of the Business testing team within VPL’s Global Operations & Payments Network and reports into Senior Manager – Business Testing. The business testing team manages the testing of various network partner markets as per route spec and testing of multiple client’s onboarding workflows into Visa/VPL environments. The business testing/User acceptance testing should be conducted to in line with network partner & client’s business requirements/route specs to ensure the VPL’s business process & procedures to be met on a day-to-day basis.

What we expect of you, day to day.

• Contribute and support for business test strategy and business test plans for each market testing

• A strong business tester, skilled in functional & business acceptance testing, with an aptitude and desire to work and collaborate with other business users

• Translate the business requirements and operational workflows into business test scenarios and relevant test cases

• Define, document, and maintain business test scenarios and test cases in collaboration with business users, business analysts and Product owners

• Conduct business testing execution to ensure the testing standards should meet business requirements and route specifications

• Conduct defect triage meetings with business analysts, product owners and other relevant business users to ensure the relevant issues to be fixed prior to sign-off

• Liaise with internal & external stakeholders to make them aware of their requirements and provide the relevant support during the testing to meet their expectations

• Provide the bespoke test completion reports once the relevant testing phase completed

• As a business tester, you must involve in various stages of testing which starts from Network UAT, Client’s testing and production testing.

• Ability to work under pressure, both in terms of deliverable deadlines, but also in terms of communication with managers and resources under difficult situations and deadlines

• Support the automation testing initiatives/activities whenever necessary

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Team

Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.

The Role

This is a junior level professional role with progressive responsibility as experience grows. This role serves as a functional/technical chat and call specialist for the Global Client Resolution Team and will be working independently with guidance provided in complex and unconventional situations.

Responsibilities

This role administers the chat and call facility to handle client inquiry related to their day-to-day operation related to Visa.

• Chat, call, and email specialist to handle all client inquiries related to their day-to-day operation concerning Visa.

• Manage activities and requests for support and information in Microsoft Dynamics.

• Provide chat, call, and email support with adherence to best practice and support to business KPIs.

• Ability to understand and troubleshoot problems and clearly identify complexity for proper and timely escalation.

• Provide global support during US/LAC/EU/AP/CEMEA business hours as needed.

• Perform work with a high degree of excellence and accuracy, maintaining and fulfilling service level objectives with best practice and process applied.

• Identify key process improvement and opportunities based on inquiry trends and any operational pain-points and improve service delivery.

• Build and enhance positive working relationships with internal and external stakeholders.

Tools Used

• IWS – Genesys

• MS Office (SharePoint, MS Teams, Office)

• Microsoft Dynamics

• Sharepoint

• Visa Online and other internal tools

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  
 

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 
• Coaching junior associates to help their analytical development 
• Managing a team of at least 3 people to deliver optimal results with a timeline