Total 53 job vacancies in mandaluyong city philippines

In this role, you will have to:

• Analyze existing business process, workflows, and operations within the Program
• Identify process bottlenecks, inefficiencies, and areas for improvement
• Work closely with process owners to understand the requirements and pain points
• Collect, organize and analyze data  related to process performance, quality and KPIs
• Generate reports and insights  from data analysis to drive decision making 
• collaborate with clients and internal stakeholders to gather and document business requirements
• Translate business needs into clear and actionable requirements for process improvement
• Propose and design process improvements and optimization to meet client and company objectives
• Develop detailed process documentation, including flowchart and SOPs
• Manage and oversee the implementation of process improvement and changes 

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers 

Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.