Total 785 Full-time job vacancies in ortigas pasig national capital region

Companies have increasingly been relying on market insights to make informed decisions and our role at NIQ has evolved into us being information scientists -predicting the ‘What's Next’ for our clients, in order for them to grow, stay relevant in the present, and for the future. Our behavioral researchers in NIQ’s Consumer Insights team tackle our clients’ issues by unlocking the why and the how, while our data researchers identify key clients' priorities quantitatively by applying data science techniques to the survey and other big data sources.

Responsibilities

• Maintaining and building an accurate, complete, up-to-date understanding of the market with insightful data and intelligence
• Accountable for analyses, charting, and performing quality checks for analytic reports
• Assisting in developing analytical solutions, consumer insight recommendations, and developing questionnaires aligned with client goals and needs
• Assisting in preparation of proposals and credential presentations
• Ensuring timely and quality deliverables and services to clients
• Providing administrative and operational support in research projects
• Collaborating with the various internal teams for research projects

A little about you

You will play an essential role in managing research projects from start to finish, supporting the Manager on research design, analysis, reporting through to presenting findings to clients. We will arm you with the best in market research skills and capabilities, through on the job coaching and structured training. You will also be given access to our full range of data and analytics solutions. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients.

• Design, develop, and maintain the backend of our applications using .NET Core, Azure, microservices, SQL, and AKS.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus

Arch’s delegated authority programs are written by third party agencies referred to Agencies or Managed General Agencies (MGA’s).  Arch has a regulatory requirement to audit the MGA.  The candidate will reconcile policy data between Arch financial systems and the systems of the MGA for the various programs.  The candidate will create exhibits to identify the reconciling differences and work with various groups to resolve and clear the differences.

The Statutory Accountant 2 is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support during night shift corresponding to US EST working hours.

• Preparation of various quarterly statutory schedules including but not limited to state pages, schedule T, etc
• Assist with the preparation of statutory adited financials
• Preparation of additional annual filings including but not limited to insurance expense exhibit, supplemental risk interrogatories, cybersecurity supplement, director & officers, supplement, etc
• Miscellaneous projects and filings as required
•  
• Perform balance sheet reconciliations
• Create monthly journal entries
• Perform tie-outs of financial statements to general ledger and tie-outs for internal consistency
• Assist with statutory financial statement preparation process (e.g., import mapping files into software)
• Assist with various projects on an as needed basis
• Meet various deliverables in support of monthly and quarterly financial close 
• Collaborate with both onshore and offshore teams to meet departmental goals

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound. Communication with the underwriters is essential. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Business Systems Analyst

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Responsibilities

• Understand applicable Acts, Regulations, Notices, Circulars, and Guidelines to address client’s queries
• Tracking of work items and monthly calls
• Drafting of compliance checklists and reports
• Drafting of meeting minutes
• Maintenance of compliance registers
• Drafting of onboarding pack
• Drafting and review of compliance documents
• Assist with routine and ad-hoc administrative tasks

Skills Set

• Highly discreet, organized, and meticulous
• Professional conduct and handle sensitive information with the utmost confidentiality
• Neat, and tidy
• Team player

TFGI is hiring an Institute Director to work closely with the Executive Director, the Board of Directors, and the Advisory board, to execute the Institute’s mandate and drive day-to-day operations.

Responsibilities:

• Work with Executive Director to build TFGI's reputation for evidence-driven, balanced and policy relevant work that is best-in-class in terms of originality, significance and rigour
• Work with Executive Director to engage the TFGI Board, Advisors, stakeholders
• Manage TFGI’s administrative, governance and professional functions and steward TFGI’s budget prudently with overall P&L responsibility to ensure that the Institute is on track to deliver on financial and impact targets
• Lead research/thought leadership programmes end-to-end, from conceptualisation to evaluation
• Direct day-to-day operations to maintain pace and quality of work
• Manage and develop the TFGI team so that they deliver on their responsibilities and grow personally and professionally

NielsenIQ Analytics helps clients develop smarter sales strategies by optimizing price, promotion, assortment, and shelf. With purchase decisions often made in-store, brands need effective distribution and sales strategies to maximize store presence and retail investments. This role combines design specialization with operational excellence to enhance pre-sales and post-sales processes, ensuring comprehensive support and strategic alignment.

Responsibilities

• Sales Support: Provide comprehensive pre- post-sales support across APAC, ensuring client satisfaction and addressing inquiries or issues promptly.
• Design and Development: Create compelling visual content for various sales materials, including presentations, flyers, product sheets, infographics, email templates, and digital content, to effectively communicate product features and benefits.
• Collaboration: Collaborate closely with the commercial team to understand their requirements and develop visual solutions that enhance their sales presentations and communications, aligning with brand guidelines and objectives.
• Project Management: Effectively manage multiple design and operational projects simultaneously, ensuring timely delivery and prioritization based on the commercial team's needs and deadlines.
• Market Research: Stay informed about industry trends and competitor activities, conducting thorough research to inform design strategies and ensure materials remain current and relevant in the market.
• Feedback and Revisions: Gather feedback from the commercial team to refine and improve designs and operational processes continually, striving for excellence and alignment with business goals.
• Invoicing and Contracts: Oversee the invoicing process and contract renewals, ensuring accuracy and timeliness in financial transactions to support smooth operations and client relationships.

MEDVA, a leading virtual assistant company in the healthcare industry, is seeking a skilled and dedicated Medical Virtual Assistant to join our esteemed clients. As a Medical Virtual Administrative Assistant at MEDVA, you will play a vital role in supporting doctors, nurses, and other medical professionals in providing excellent patient care. Our mission is to assist healthcare providers in their clinical operations, ensuring efficient workflows and improving patient satisfaction.

Responsibilities

• Manage administrative tasks such as scheduling appointments, handling phone calls, and organizing medical records
• Assist with patient communication, ensuring prompt and professional responses to inquiries and concerns
• Coordinate and facilitate telemedicine sessions, ensuring seamless virtual consultations
• Conduct medical research as required, providing accurate and relevant information to support clinical decision-making
• Update and maintain electronic health records (EHR) and other relevant documentation
• Collaborate effectively with healthcare professionals and other team members to deliver exceptional patient care

• Candidate MUST HAVE a minimum of 6 months experience supporting US-based clients in the Healthcare space. Previous experience as a Medical Virtual Assistant or in a similar role (BPO/CPO or the same capacity) is required
• Proficiency in using medical software and technology platforms, including electronic health records (EHR) systems
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of medical terminology and procedures
• Attention to detail and accuracy in managing patient records and documentation
• Knowledge of medical coding and billing is strongly desired.
• Graduate and (preferably) licensed in any Allied Health profession is a plus but not required
• Ability to prioritize and manage tasks in a fast-paced environment
• Willingness to undergo training and stay updated with industry trends and best practices.
• MUST BE willing to report onsite in our Office located in Ortigas Center Pasig City

• Competitive Monthly Salary
• MedVA Medical benefits
• 13th Month Pay

Job Summary

• Concentrates in driving business growth and the development of talent.  Spends time in reviewing and assessing overall team performance.
• Balances stakeholders by establishing good working relationship with the cluster counterparts and other support groups (e.g. HR, GPT, IT, BAT, etc.)
• Concentrates in engaging and developing teams and individuals.  Expected to perform review of core processes, complex ad hoc work, and all other client requirements, as needed.  Provides consistent feedback on accuracy and timeliness of outputs made by their AM teams
• Monitors overall teams' results and performance based on the KPIs (ex. Quality and Timeliness, Error Report, Increased Productivity and Lowers Overtime, among others). 
• Initiates and facilitates meetings to address overall teams' performance and develop/coach non-performing individuals.
• To facilitate and assist various accounting and administration processes of complex clients and conduct all work in accordance with IQ-EQ Philippines Inc. policies and procedures, as needed.  (when AM is unable to, depending on capacity).
• As a supervisor, the Manager leads, organizes, coordinates, develops, monitors the performance, delegates tasks and responsibilities to their direct reports and their team members (skip level), as needed.
• Ensures balanced work allocation across their teams and reallocates resources accordingly.

Core Responsibilities

• Responsible for review of Financial Statements with Disclosures and other ad-hoc service requests for complex funds and/or corporate clients. 
• Responsible for the preparation of complex reporting requirements, when necessary.
• Monitors the timely and accurate deliverables of their teams, and intervene, as necessary.
• Acquire knowledge to become specialists of their designated clients' requirements and deliverables.
• Monitors their teams' compliance as they follow procedures and checklists following SSAE and other similar statutory requirements of the clients their teams handle.
• Provides guidance and coaching to the team in both technical and more on the non-technical aspects of their role. 
• Seeks knowledge and expertise for their own professional development.
• Initiates the development of the technical competencies of their teams by providing feedback on their deliverables and endorsing them to the appropriate learning & development activities
• Monitors the development and assigned trainings of their teams.
• Monitors and provides support to cluster counterparts escalations and involves the relevant stakeholders.
• Monitors the agreed timelines of deliverables with the cluster counterparts and provides support for escalations to ensure that their teams carry out the work, as agreed.
• To be able to effectively communicate and relate with various stakeholders of the team.  Maintains and enhances relationships through crucial conversations.
• Monitors that all client cluster requirements are thoroughly being reviewed and follows standards.

• To act as an alternate for the Head of Delivery based on business needs which may include cluster client responsibilities, administrative tasks, and team management.

Tasks & Duties

Cluster Client Delivery

• Acquires functional knowledge and understanding of the clients’ agreements, Scope of Work (SOW), SLA’s and other necessary information needed to review and/or prepare deliverables.
• Monitors if the team has the needed information, data and supporting documents are received for the review/preparation of the needed requirements.  Addresses and escalates issues, as needed.
• Monitors the consistency and quality of the deliverables within the agreed timeframes of the teams. 
• Provides support (for timelines) and address issues (for quality), as needed.
• Provide support for the rest of the team and other teams by allotting additional capacity, as needed.  At the same time, initiates the request for support needed from other teams.
• Monitors and communicates the review comments of the team and then follows up to address pending comments for preparers, as needed.
• To act as first line of escalations for the preparers of any requests not properly actioned by the CS Support team. (e.g. BAT, GPT)
• Monitors and oversees the interpretation of the requirements of the client and in some instances, does the research and validates in the absence of an Assistant Manager.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Oversees the quarterly debrief meeting with the cluster to review the team's performance.  Then addresses concerns and drives resolutions based on its criticality and complexity. 
• Decides the proper treatment for transactions when differences in points of view arise, and escalate recommendations to appropriate authorities, as needed.
• Decides on escalated recommendations and if necessary, escalate to SMEs or technical team.
• Monitors and works with the Assistant Manager to enforce process standards across the teams.
• Acts as first level of escalation of issues/concerns from the funds assigned to their clusters.
• Supports Project Managers by functioning as SMEs, coordinating with stakeholders, and allocating resources.

Workflow Management

• Ensures timesheets are completed daily and accurately filed for all hours worked.
• Reviews and approves timesheets of their team and ensures they are completed daily and accurately filed for all hours worked in a timely manner (of their AM's and SA's).
• Reviews and pre-approves filed overtime of their team (AM's and SA's).
• Setups, monitors and updates all deliverables via the workflow planner in a timely manner, as needed.
• Monitors and ensures the completeness and accuracy of all deliverables via the workflow planner in a timely manner. 
• Analyses and proactively manages team capacity deliverables by allocating needed resources/support.

Systems

• Understands and uses best practice on accounting platform/s.
• Understands and becomes knowledgeable on how to generate reports using reporting platform/s.

Risks

• Monitors relevant procedures, checklists and SSAE requirements are adhered to and completed to mitigate errors.
• Monitors reported breaches, complaints or errors to appropriate authorities are acted upon in a timely manner.
• Acquires knowledge of risk factors and potential breach.
• Reviews and acts as the team approver of submitted reports and compliance cases with root cause information, corrective action, and preventive measures in a timely manner.  Responsible in discussing the details and actions done with the HODs and CDDs.
• Other
• May undertake any additional tasks and/or responsibilities as part of their professional development which may or may not be related to their specific function.
• Escalate any other work-related issues/concerns to the appropriate authorities and acted on in a timely manner.
• Participate in interviews, as needed.

Key behaviours we expect to see.

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Resourcefulness - Securing and deploying resources effectively and efficiently.
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Develops Talent - Developing people to meet both their career goals and the organisation's goals.
• Builds Networks - Effectively building formal and informal relationship networks inside and outside the organisation.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Optimises Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Persuades - Using compelling arguments to gain the support and commitment of others.
• Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organisation's goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Decision Quality - Making good and timely decisions that keep the organisation moving forward.
• Directs Work - Providing direction, delegating, and removing obstacles to get work done.

Strategic Analytics is a dynamic, growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and Logic Apps experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Logic Apps and Azure Data Factory pipelines
• Perform unit testing on all developed services
• Develop real time data transformations, extractions, and orchestration activities to support the automation activities
• Document technical workflows and implementation processes
• Collaborate with project stakeholders and other developers
• Code development and deployment using Azure Data Factory, Azure Portal, VS Code and GitHub
• Contribute and enforce evolving best standards and practices

Responsibilities (how we will measure success)

Reporting to the GCD Client Implementation Director, this role will lead the onboarding of new and incremental business, into the Client Service Shared Operations, ensuring it is proactively managed and planned in close coordination with the Country clusters. You will ensure the successful implementation of new Client work ensuring that it delivers on client quality expectations, contractual commitments, and the scalability of the Shared Service Team.

• Jointly work with the Cluster ‘on boarding’ Teams to define, plan, and execute high priority client initiatives into the Back Office shared service environment in line with the Business objectives.
• Contribute to the continuous improvement of the global standard operating model for ‘onboarding’ new business and related functional groups/business partners.
• Gather, collate, and provide regular reporting on potential new clients from Country Clusters, and impact on Shared services.
• Assist with the development of on-boarding and transition plans for new client onboarding and develop best practice models for service delivery.
• Preparation of client service plans including assessing client fund servicing needs, securing adequate resources to set up the account, build out the new processes required and an understanding the Technology needs.
• Act as the liaison between Front office and Shared Service Client teams to on-board clients to systems
• As required participate in discovery sessions to fully understand new client requirements, identify pain points for shared services & define the implementation approach for clients.
• Present and articulate shared services scope of work, features and standardized solutions, clear processes, and SLAs
• Coordinate with Shared Service Workforce Planning Team(s) to ensure incremental new business resources and skill required are forecasted accurately and recruited on time.
• Coordinate with Finance to plan, forecast and track incremental new business, highlighting any overrun on specific Clients.
• Coordinate with Client Team to set standards for monitoring of incremental work based on client specifics.
• Coordinate with local Training teams to ensure that the relevant Client information is clear, and any Client nuances are documented for scalability
• Provide positive, enthusiastic support to sales and front office Country Clusters as you work through the onboarding process.
• Track and record each stage of the process for Shared service re incremental business effectively and efficiently, providing regular reporting on status and highlighting any issues.
• Ensure that legal checks and requirements for potential clients are conducted satisfactorily.
• Perform due diligence analysis for scoping of on-boarding activities.
• Comply with the Compliance and risk policies and protocols to ensure they are adhered to by the entire department and deficiencies repaired and escalated.
• Coordinate with all relevant teams to ensure internal workflows will meet client needs and regulatory controls.
• Communication of progress and expectations to key internal/external stakeholders
• Project manage integrations into the shared services including post implementation review for following six months.
• Continue to optimize the Client onboarding process for the benefit of the Client and shared Service effectiveness.
• Ensure that all projects are delivered on time, within the scope and agreed budget.

Key behaviours we expect to see.

• In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
• Public/private accounting experience, predominantly in the fund administration
• Knowledge of local statutory reporting requirements across North American, Europe and APAC a plus
• Knowledge and experience in accounting systems (Investran, etc.). Demonstrated KYC/AML experience.
• Strong communication skills
• Strong organizational and prioritization skills
• Ability to multitask and deliver to a tight deadline.
• Enjoy working in a fast-paced and demanding environment.
• Strong interpersonal skills and ability to work with people at all levels across all functions.
• Team player

NielsenIQ’s Sales team is focused on growing revenue, finding new business opportunities and market penetration.  Sales is NielsenIQ’s growth engine which is instrumental for the company’s success. 

You will drive the overall sales, acquiring new customers and accounts in your scope; you will drive growth securing a sustainable sales pipeline developing new revenue opportunities and unlocking new budget holders.  

Responsibilities 

• Drive sales acquiring new customers and accounts in your scope securing new revenue opportunities and maintaining accurate forecasting. 
• Develop a solid and interconnected understanding of potential customer's industry/business/markets/clusters and their needs. 
• Generate and qualify leads increasing the overall sales pipeline. 
• Develop white space & win-back sales strategies. 
• Expand network / budget holders’ potential customers. 

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NielsenIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.  

This position will be, within the Analytics & Insights team, responsible for delighting clients around Asia through delivering retail measurement insights and analysis.  

Responsibilities

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia 
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership 
• Developing deep knowledge of Nielsen IQ RMS and Panel solutions and delivering value for clients 
• Working closely with the Consulting Lead and Customer Service to transform customer experience 
• Consulting clients to optimize use of NielsenIQ Essentials 
• Developing and delivering business solutions for client performance tracking 

Working with both your NielsenIQ colleagues and spending time with FMCG clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in depth analytics and create compelling stories that deliver the insight to drive business growth. You will be part of a team of client service individuals who specialize in FMCG/Retail at NielsenIQ. 

The Senior Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications.  May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support.  He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
• Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaises with other project and program areas to coordinate interdependencies and resolve issues.
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
• Maintains a working knowledge of new technology and software engineering standards, practices and tools.
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
• Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution. Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicates with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features. Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on latest trends in automation.

The Senior Software Engineer develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications.  May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support.  He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

Essential RESPONSIBILITIES and ACCOUNTABILITIES

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates
10. Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

Key Responsibilities:

• Participate proactively in NielsenIQ's 3 to 4 month full time internship program
• Assist the team on day-to-day tasks for projects management and client requirement.
• Assist with the monthly deliverables we provide to our clients.
• Support the team in ad-hoc analysis, research, slide presentation, etc as require

General Purpose:  Ensures products and services meet client, stakeholder and contractual expectations, by monitoring order processes/SOPs to enhance operations, ensure reliability of work product, and minimize  errors.

 Responsibilities and Duties

1. Implementation of quality assurance procedures
2. Order inspection and review of workflow
3. Contract review
4. pricing
5. process
6. accuracy
7. reports weekly on results
8.  identify and log work errors with resolution or action items for correction
9. Evaluate processes and procedures to identify areas for improvement and share actionable process suggestions to enhance efficiency and effectiveness.

Our Business Strategy &  Operations team works on a set of business activities, processes and tools that help Carousell’s sales organisation run effectively, efficiently and helps them to execute on overall business strategies and objectives.

We are looking to hire a Business Operations Business Partner to support our Verticals Business Leadership & Sales organisation. 

This role will report to the Business Strategy & Operations Senior Manager:

You will:

• Act as a key business partner to the Carousell Media Group for Business Operations related activities and analyses.

• Support business needs around reporting, contracting, invoicing, analysis, working with Sales, Category Heads, Regional finance and other business operations team members 

• Maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data for the relevant business team(s)

• Manage systems interfaces related to sales reporting, commissions, data processing, customer master data and territory management for the relevant business team(s)

• Provide training on sales support systems, tools and processes to all sales users.

• Participate in strategy discussions and help gather organisational information for the preparation of new process & tool implementations.

• Alignment of processes in the within the Carousell Media Group

The Customer Experience Associates will assist our Customer Experience Lead in giving quality customer support to the buyers and sellers of the platform and maintaining the Marketplace Experience of our users. This is an 12-month project-based role (under a third-party agency) in Ortigas, Pasig. 

Responsibilities:

• Providing friendly and personal support to the client community via email and chat support channels.
• Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer’s inquiries.
• Engage and support the team with customers’ private viewing.
• Maintain customer database on all interactions
• Addressing support issues and identifying top user issues.
• Working with the team to proactively address them and find relevant solutions.
• Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
• Reporting to the Operations Manager
• Performing other related ad-hoc tasks as required.