Total 4,312 job vacancies in paranaque city national capital region manila philippines

Operational Excellence & Client Experience is an innovative team that is constantly seeking transformative opportunities for Visa Client Care. With transformation comes change across the people, process, and technology spectrum. We must stay diligent in our transformation approach from concept to sustaining operations. Our Senior Program Managers drive all aspects of that lifecycle, from strategic planning to agile and tactical execution to sustaining and continuous improvement. We constantly strive to provide a world class Client Experience that helps our business to differentiate itself from our competition.

Our goal is to quickly drive process improvements to achieve better Client Experience,  enhance the team member engagement, enable OKR achievement, and ensure regulatory compliance. We are seeking highly motivated, data driven, independent thought leaders, with a passion for global operations transformation.

Key Responsibilities:

• Perform all duties associated with managing Lean, Agile and Client Experience transformation programs
• Analyze customer and client surveys as well as team member feedback to drive efficiencies in processes and improvements in client experiences
• Connect with key stakeholders, understanding their drivers and stressors, ensuring the programs improve internal as well as external performance
• Work with the Business Owner to understand priorities, risks and timelines and establish and manage the plan to achieve program milestones
• Drive the establishment of documented processes and procedures within an easily accessible Knowledge Management framework utilizing formal change management
• Foster team cohesion and morale, constantly acknowledging other’s contributions and celebrating team wins
• Continuously strive to be the best through retrospectives and continuous improvement
• Manage projects to achieve OKR objectives

About You:

• You have passion and ownership for everything you do. You act on behalf of the whole company, as if it were your own, and never say 'that’s not my job'.
• You are an expert in 'Maximizing the amount of work not done', you enjoy simplifying workflows, eliminating waste and minimizing re-work.
• You are extremely curious, and dive deep into the data to understand the customer journey and the team member pain points, before ever recommending a solution.
• You feel proud of yourself for getting things done quickly. You have a sense of urgency and a bias for action. You understand that the fastest way to get things done is to utilize a structured, documented, and unambiguous approach, often relying on proven frameworks and published standards to kickstart initiatives.
• You are an excellent and direct communicator. You listen attentively, speak candidly and treat others respectfully. You are a thought leader and are bold in your approach to bring forth fresh ideas and innovative solutions. You have excellent writing skills and understand that taking notes and documenting details is a leadership skill that enables alignment and sets team direction.
• You are a motivated self-starter with the ability to work independently while driving projects and programs with cross-divisional teams to achieve desired outcomes, effectively prioritize and multi-task under tight deadlines
• You love people, whether they are our team members or our clients, and you are passionate about making their lives better every day.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

USA based client, must be proficient in English written and verbal skills

Only resumes submitted in English will be accepted.

A successful Dental Accounts Receivable Specialist team member Pays Fanatical Attention to the details and Goes Above and Beyond towards the dedication of our clients, patients and team.. Culture Champions are professional, kind and motivated to make a difference for others. Being Growth Oriented in a remote position means being dedicated, setting goals and accurately completing tasks daily.

Be a dedicated team member, provide support to the dental office team members

Work Remotely

Have experience in Dental Billing

Handle accounts receivable, including follow-up on outstanding claims and payment collections

Review and analyze accounts receivable reports

Identify and resolve payment discrepancies and denials

Maintain accurate and up-to-date patient accounts

Respond to patient and insurance inquiries regarding billing and collections

Work closely with insurance companies to ensure accurate and timely claim processing

Maintain compliance with HIPAA and other relevant regulations

Provide excellent customer service to patients and team members

Qualifications:

Energy and Empathy

Accuracy and Organization

Typing skills of 55+ WPM

Dental billing experience required

Knowledge of dental coding and billing procedures

Familiarity with dental insurance plans and claim processing

Excellent problem-solving and analytical skills

Detail-oriented with strong attention to accuracy

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Proficiency in using dental software and Microsoft Office programs

Knowledge of HIPAA regulations and compliance

Ability to work in a remote environment with reliable internet connection

• 100% Remote
• Training & Development
• Work From Home

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Review providers session notes and provide reminders on incomplete data
• Make follow up on providers task via SMS, Email and/or Phone call
• Input providers schedule and assist in correcting issues with the providers schedule on client tools

Job Description:

• Provides customer support through different communication channels (Phone, email, chat). 
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. 
• Collaborate with colleagues and different departments to resolve complex issues 
• Maintain accurate records on customer interactions, transaction, feedback, etc. 

• At least 6 months BPO Experience
• Excellent verbal and written English skills
• Proficiency in using MS Tools (Word and Excel)
• Experience in using Central Reach Tool is a PLUS
• Willing to work onsite in Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P50,000 to P60,000 (Monthly Package)

Schedule: Tuesday – Saturday  (01:00 PM - 10:00 PM US Pacific Time Zone)

What are we looking for?

Skills Required:

• 5 years+ relevant work experience
• Proven leadership experience
• Strong team player who is able to work across multiple functions
• Able to work under deadline pressures
• Advanced knowledge of accounting software and financial analysis
• Organized and detail oriented, adaptable to change
• Excellent interpersonal and communication skills, verbal and written
• Proficient in Excel, Word, Power Point
• Ability to analyze, solution-oriented; problem-solver.
• Great organization and time management skills
• High level attention to detail
• Integrity

What will you do?

• Manage all accounting operations including:
• A/R and Client Billing
• Collections
• A/P
• General Ledger
• Process payments and invoices, ensuring accuracy and adherence to company policies and procedures.
• Reconcile accounts payable and receivable, resolve discrepancies, and address outstanding balances.
• Monitor and manage outstanding accounts, proactively following up on overdue payments and coordinating with relevant stakeholders.
• Prepare and review financial documents for accuracy and completeness.
• Review and verify vendor records, ensuring compliance with contractual terms and conditions.
• Ensure the accuracy of financial information by conducting regular audits and reconciliations.
• Resolve discrepancies and issues related to accounts payable/receivable.
• Prepare reports for management, providing insights on cash flow, aging balances, and financial performance.
• Maintain organized filing systems, ensuring easy retrieval and compliance with record-keeping requirements.
• Monitor and meet payment deadlines, coordinating with internal teams and external vendors.
• Respond to inquiries from vendors and customers regarding billing, payments, and account information.
• Investigate and resolve payment discrepancies, coordinating with relevant stakeholders to ensure timely resolution.
• Assist in preparing annual budgets and providing input on accounts payable/receivable projections.
• Assist administration with miscellaneous projects such as client tax return assembly and e-filing. Follow up with client if not received in a timely manner.
• Back up for support staff as needed

Join the awesome team and enjoy these benefits & perks:

• Home-Based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is an accounting firm based in Los Angeles, with satellite offices in Redlands, Palos Verdes, and (coming soon) Paris, France. They possess a broad scope of expertise to fulfill the business and individual needs of their clients. Their commitment includes providing tailored attention, exceptional service, and individualized collaborations to guarantee the achievement of their client's goals.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

This activity will address the related issues of biodiversity loss and climate change impacts by enhancing an enabling environment, strengthening key institutions, and leveraging private sector investments and financing toward conservation, adaptation, and mitigation. The Activity will advance the synergy of biodiversity conservation and climate change mitigation and adaptation through the management of critical terrestrial and marine resources to ensure a sustainable provisioning of ecosystem goods and services improving ecological and community resilience. This program is a 5-year activity, and the total estimated cost ranges from $25 Million to $49.99 Million US dollars.

The Chief of Party (COP) shall be responsible for the overall management and implementation of the project and work together with the designated USAID Contracting Officer’s Representative (COR). The COP shall supervise project implementation and ensure the project meets stated goals and reporting requirements. The COP will take a leadership role in coordination among USAID, key stakeholders, and other implementing partners.

Primary Responsibilities:

• Managing daily security and SD-WAN operational activity, such as but not limited to:
  • Lead and coach the Tier 2 security and SD-WAN group that primarily deald with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki security/SD-WAN/LAN/WAN/Wi-Fi.
  • Complete annual and ad hoc personnel performance evaluations.
  • Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.
  • Organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard, and to ensure they maintain existing, or gain new, industry certifications.
  • Ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.
  • Identify documentation that is required but not present, or requires an update, and assign resources for its completion.
  • Apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians, throughout the ticket life cycle, to ensure:
    • Timely interaction takes place
    • Ticket resolution is achieved in an appropriate amount of time
    • Communication is detailed, frequent, informative, and correct
    • Customers and agents are pleased with the outcome and level of engagement
    • Detailed and correct root cause data is gathered, per ticket, which is critical information that assists AireSpring in improving the customer experience on a go-forward basis and to eliminate, reduce, or shorten, future similar or related tickets.
  • Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.
  • Assist technicians in their ongoing work on open trouble tickets with the goal to improve the customer experience and reduce the duration of the ticket.
  • Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.
  • Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.

Sheladia Associates is seeking a professional Hydrologist/Hydromet Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Hydrologist/Hydromet Specialist will be based in Manila Project Office with frequent travels to project sites, as deemed necessary, which shall have the following responsibilities:

• conduct hydro-meteorological data analyses;
• draft the technical specifications of the necessary facilities and equipment i.e., x-band radars, hydromet systems etc.
• supervise the installation, testing and commissioning of the equipment and facilities;
• provide relevant training; and
• prepare relevant reports and documents.

Sheladia Associates is seeking a professional Flood Modelling Specialist/Hydrologist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Flood Modelling Specialist/Hydrologist will be based in Manila Project Office with frequent travels to project sites, as deemed necessary, which shall have the following responsibilities:

• Assist the CPB Unit and prepare flood modeling and data management parts in the course programs for capacity-building for planning FRM through Pilot River Basin Study;
• Engage in Pilot River Basin Studies in 2nd and 3rd Year in flood modeling of “without” and “with” climate change by using free flood modeling software and data management parts;
• Assist Pilot River Basin Study in these parts in 4th Year; and (iv) Conduct capacity-building for the participants from CPB Unit and ROs including DEOs in flood modeling and data management.

Primary Responsibilities:
Managing all daily operational activity, such as but not limited to:

• • Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.
  • Complete, and periodically maintain, proper departmental documention, such as but not limited to:
    • troubleshooting guides,
    • policies,
    • procedures,
    • processes,
    • resolution guides,
    • walkthroughs,
    • training material.
  • Ensuring documented departmental policies, procedures, processes, etc. are followed.
  • Apply strong triage methodologies for proper and timely creation, handing, resolution, management, communication, and closure throughout a Tier 2 trouble ticket life cycle.
  • Develop and maintain departmental and individual key performance indicators, per ticket-type SLOs, communication internal and content requirements, escalation SLAs, and reports that track key metrics associated to each.
  • Continually identify, define, and lead initiatives that improve the customer experience, reduce ticket duration, eliminate ticket creations, avoid repetitive tasks, and/or streamline ticket handling.
  • Maintain actual and forecasted personnel work demand calculators, with augments and training being completed prior to resource exhaustion.
  • Improve existing tools, data, and content utilized or provided by Tier 2 to customers, agents, and other AireSpring departments.
  • Act as the primary escalation point of contact for issues raised beyond technician and supervisors levels, and own a timely path to resolution and communication related to the escalation.
  • Implement and maintain a robust root cause data gathering method for all tickets and escalations, and seek to eliminate/reduce go-forward similar tickets and escalations through inter-departmental process/data improvement initiatives, customer/agent education, personnel training, documentation improvements, tool changes/development, and automation projects.
  • Set departmental standards, develop and maintain a robust quality assurance system, and manage the results to the standards. 
  • Ensure that the Tier 2 globally distributed technical support departments operate successfully 24x7 and that escalations and ticket management are performed by skilled and available resources during each shift.

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing real-time analytic solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This includes working with artificial intelligence/machine learning, NLP, OCR, generative AI, and algorithmic-based solutions.

As a key member of the Strategic Analytics team, you will support the solution definition, build and implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams.  You will apply the right mix of technologies across the underwriting and claims functions.

Job Responsibilities

• Deliver automated document extraction and data enrichment solutions.

• Manipulate data using Python or SQL Server; develop ad hoc queries to investigate data anomalies and to summarize data for pattern detection.
• Manually label and validate small training data sets.
• Develop round-trip data flows that prepare data for IDP and format the results for analytical purposes
• Collaborate with experienced modelers to build predictive models and analytic solutions using Python; apply techniques such as decision trees and clustering.

• Under supervision use AI technologies such as natural language processing to extract business data from unstructured and semi-structured sources (e.g., loss history reports, insurance applications, claim files, application scraping using OCR/ generative AI, etc.).
• Create technical documentation to archive end-to-end processes.

The finance analyst is responsible for organization, interpretation, analysis, scrubbing, documentation, and dissemination of complex data sets. The candidate will provide analysis, and data reconciliation for premium reporting. The candidate will provide support and be part of the Cash Management team under UK Finance.

Job Responsibilities

• Work closely with onshore Finance & Underwriting Operations department in respect of resolving unallocated cash queries.
• Support transformation projects.
• Develop process improvements as necessary.
• Execute daily finance operational activity and document management.
• Perform financial analysis, reconciliation, and generate key reports.
• Guide junior team members and perform peer reviews.

The finance analyst is responsible for organization, interpretation, analysis, scrubbing, documentation, and dissemination of complex data sets. The candidate will provide analysis, and data reconciliation for premium reporting. The candidate will provide support and be part of the Cash Management team under UK Finance.

Job Responsibilities

• Work closely with onshore Finance & Underwriting Operations department in respect of resolving unallocated cash queries.
• Support transformation projects.
• Develop process improvements as necessary.
• Execute daily finance operational activity and document management.
• Perform financial analysis, reconciliation, and generate key reports.
• Guide junior team members and perform peer reviews.

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

Job Responsibilities

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

Job Responsibilities

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

Job Responsibilities

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

• Work Location: Must be residing in the National Capital Region, Philippines
• Work Arrangement: Hybrid
• Work Schedule: 04.00pm to 01.00am Manila time
• Language: English
• Specific Requirements: Experience in Reporting & Analytics for at least 2 years. Proficient in various reporting tools including MS Excel (Advanced), SQL, Macro (VBA), PowerQuery, Tableau, and/or PowerBI.

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. The candidate will provide support and be part of the Cash Management team.

On our Boomi platform you are the driver for enterprise-wide API management and help to promote the use of APIs as a core element of reliable data exchange. In addition, you support us in the implementation and management of our interface landscape.

Job Responsibilities

• Establishing and further refining central API management
• Applying your knowledge of API standard protocols and best practices
• Maintaining and expanding the enterprise API portal
• Planning and realising changes to interfaces in our system landscape 
• Developing technical concepts (technical design)
• Creating and conducting module tests
• Dealing with change requests, incl. estimating the required effort 
• Involvement in 2nd-level support when it comes to analysing incidents and trouble reports 

The Reinsurance Administrator will assume responsibility for all aspects of administration for the reinsurance accounting team.

Job Responsibilities

• Triaging of technical accounting inbox
• Prepare claim payment packs
• Cash identification and logging in finance system
• Save support for all cash transactions.
• Investigate and solve cash queries.
• Monthly reconciliation of cashbook to the bank.
• Support the reinsurance accounting team in their management of their portfolios.
• Correspond with clients and internal stakeholders to complete administrative tasks (e.g. complete forms, provide required documentation ,tax certificates).
• Complete call back procedures for new bank details
• Review excess of loss contracts against the underwriting system and save down paperwork.
• Other projects and/or tasks as required

The Ceded Reinsurance Accountant will assume responsibility for all aspects of accounting for assigned ceded reinsurance contracts.

Job Responsibilities

• Verification of underwriting data for quota share and/or excess of loss contracts written by our fronting platform, Capital Solutions.
• Maintain the accuracy of premium information on excess of loss contracts written by the Capital Solutions platform including endorsements, premium adjustments, and cash allocations
• Maintain all aspects of quota share programs written by the Capital Solutions platform including bordereau reporting and posting, claims payments and cash allocation
• Verification and release of ceded reinsurance contracts written by the Bermuda underwriting ceded reinsurance team
• Monitor, and maintain within 90-day threshold, aging of accounts receivable/payable
• Liaise with brokers, claims department and underwriting departments regarding queries, outstanding receivables/payables, and premium adjustments
• Initiation of funding and withdrawal instructions in our Collateral Pay system to facilitate bordereaux settlements and collateral transactions
• Ad hoc administrative support to the Outwards Finance team as required
• Participate in systems enhancements including developing and executing test plans
• Additional projects and duties as required

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of financial information. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast-paced environment. The candidate will provide support during night shift corresponding to Bermuda working hours and be part of the Finance team.

Job Responsibilities

The finance analyst will be responsible on the following business activities:

Underwriting

• Reviews and validates the insurance policy for its accuracy and correctness in the underwriting system
• Ability to settle any issues and recommend solutions
• To work closely with the underwriting team in the completion of monthly closes

Claims

• Will assist in the review of claims and validate supporting documents
• Will perform monthly/quarterly analysis
• To work closely with the underwriting team in the completion of monthly closes

Cash management

• Accurate and timely turnaround on all payables (return premiums, claims, refunds)
• Recording of daily cash transactions and pairing in the underwriting system
• To identify tax and forex components of remittance

BDX reporting

• Prepares and draft bordereaux reporting for review

Financial Reporting

• Prepares and draft bordereaux reporting for review
• Assist with journal entries
• Assist in the preparation of Insurance Premium Tax filling
• Implement GAAP standards and Sarbanes-Oxley (SOX) audit requirements
• Provide customer service to internal and external customers
• Assist with various projects that entail analysis and reconciliation
• Assist in the quarterly management reports (preparation, review and analysis of reports)
• Meet various deliverables for monthly and quarterly financial close

Collaborate with both onshore and offshore teams to meet departmental goals

• Completed studies in (business) informatics, mathematics, business administration with a mathematical focus or a comparable qualification
• Hands-on experience with the Oracle Enterprise Data Quality (EDQ) Tool and Oracle Watchlist Screening (OWS)
• Java Script, XML and SQL experience required
• Ability to convert the Business Matching rules to EDQ Matching rules involving Exact and Fuzzy Rules
• Knowledge of ETL tools, ETL routines or in data warehousing, as well as in data modelling is an advantage
• First professional experience in the form of internships or working student activities in the financial services industry, ideally in the insurance industry desirable
• Experience with programming or script languages such as Java or Python desirable
• Fluent English skills
• Willingness to occasionally travel internationally 
• Communicative nature, as well as a quick grasp and analytical thinking skills

The developer is responsible for design, construction and unit testing of ServiceNow Forms. The candidate will collaborate with Business Analysts and SMES to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow Forms and other User Experience aspects of ServiceNow.

Job Responsibilities

• Design, architecture, maintenance and enhancement of ServiceNow Forms.
• Create and maintain the current state of the ServiceNow platform architecture documentation
• Gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
• Develop technical design documents.
• Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
• Translate technical complexities to project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
• Support ServiceNow upgrades planning and execution.
• Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
• Participate in the configuration and customizations, as needed, based on customer needs.

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Responsibilities

• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough number of details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. Create plans for end-to-end testing, document use cases, hep QA plan. Decide what needs to be automated as part of the regression test suite.

The Software Engineer III develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.

• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
• Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
• As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
• Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
• Manages engineering risks by proactively tracking and communicating issues, and devising methods to mitigating them.
• Liaises with other project and program areas to coordinate interdependencies and resolve issues.
• Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s
• Maintains a working knowledge of new technology and software engineering standards, practices and tools
• Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates

Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

Job Responsibilities

Technology Experience and Expertise

• Development Experience with Java, SQL, JavaScript, HTML, CSS
• Experienced in scalable, high-availability back end database technologies primarily SQL Server
• Experience building microservices with SpringBoot as well as building and calling API’s.
• Experience with non-relational database technologies would be a plus such as Memcached, MongoDB, Redis
• Strong JavaScript back end development experience with common frameworks Angular, Node, etc...
• Front end development experience including HTML5, CSS, Bootstrap, jQuery, Accessibility and Responsive Layouts UI/UX development experience.
• Experience with Insurance / Reinsurance Systems and Data
• Strong understanding of server-side software, scalability, performance, and reliability Skills
• Strong understanding of the OSI model, Networking, OS Layer and Services
• Understanding of continuous delivery tools like Chef, Puppet, Salt
• Understanding of continuous integration and deployment tools like Octopus deploy, Jenkins • Proficient in: Java, JavaScript, TypeScript, HTML5 & CSS, Windows, IIS, Linux, Tomcat, JBoss, Visio, TSQL, SSIS, shell scripting
• Willing to Jump on unknown code/new technology and paying attention to details.
• Excellent communication skills:
• Ability clearly speak and understand the English language.
• Excellent command of the English language, i.e. Ability to write and understand the written documents, email and other forms of electronic communications.
• Ability to discuss, articulate and simplify technology to non-technical people