Total 87 job vacancies in taguig or singapore office

Reporting to the Marketing Manager, the E-Commerce Supervisor will lead the online sales and will elevate the digital shopping journey for customers. The role will be dedicated to maximizing the potential of e-commerce platforms such as Shopee and Lazada, and aims to spearhead strategic initiatives that drive sales and fortify our brand's prominence within the competitive online pet industry. He/She will be skilled in fostering collaboration across diverse teams, and will be orchestrating innovative strategies that ensure sustained growth and customer satisfaction

Key Duties and Responsibilities

Strategic Planning:

• Develop and execute strategic plans tailored to the pet food category, aiming to enhance product visibility and desirability.
• Align promotional activities and campaigns with Shopee & Lazada's platform, resonating with pet owners

Partnership and Relationship Management:

• Foster and maintain strong relationships with key account managers and stakeholders at e-commerce platforms, ensuring seamless and collaborative partnerships.
• Manage relationships with internal and external stakeholders, including vendors and third-party systems, to ensure smooth operation and integration.
• Stay updated on platform updates, policies, and industry trends, providing insights to internal teams.

Marketing Collaborations:

• Collaborate with marketing teams to implement SEO, SEM, and digital marketing strategies to enhance online visibility and attract customers.
• Work jointly with e-commerce platforms marketing teams to explore co-marketing opportunities and promotional campaigns.
• Ensure effective representation and promotion of our brand through Shopee & Lazada's marketing channels.

Sales Growth:

• Set and exceed sales targets for pet products on Shopee & Lazada, collaborating closely with sales and marketing teams.
• Analyze pet industry trends and sales data to identify growth opportunities and optimize performance.

Inventory Management:

• Coordinate with supply chain and logistics teams to ensure optimal inventory levels for pet food products.
• Monitor stock levels, sales velocity, and promotional activities to maintain balance between demand and supply.

Reporting and Analysis:

• Provide regular reports on sales performance, customer feedback, and market trends.
• Offer insights and recommendations to optimize product listings, pricing strategies, and promotional activities.

• Motivates a team of Technical Support Associates through performance coaching, career planning and setting educational objectives.
• Participates in quality calibration and validation sessions.
• Resolves employee issues and act as the employee advocate when dealing with HR or departmental processes.
• Improves productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.
• Facilitates customer resolution for escalated calls and engage the necessary technical support.
• Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied
• Reports operational achievements and progress to the operations manager on a regular basis including statistical analysis and improvement of action plans.
• Works with operations manager to ensure operational consistency.
• Builds relationship with the operational and technical department management of our key customers.
• Develops a strong relationship with the sales teams to increase support services agreements sales. This includes negotiating and closing services contracts.
• Delivers and exceeds on all Team performance targets.
• Contributes technical solutions to the IT Knowledge Base

Perform all cash related aspects of facultative assumed & ceded accounting including cash entry, cash application, cash reconciliation, and assist with collections.

• Enter daily cash receipts and disbursements in the reinsurance system
• Apply cash receipts and disbursements
• Assist in collecting overdue account receivable/payable balances
• Research, document, and resolve unapplied cash issues
• Work closely with other Reinsurance Accounting team members to resolve cash discrepancies
• Prepare monthly cash reconciliation
• Prepare monthly billing statements
• Review and post bound XOL contracts in the reinsurance system
• Ensure effective SOX controls are maintained and followed

Shift: Night Shift

Procurement Analyst is responsible for analyzing procurement processes, managing supplier relationships, and ensuring that purchases align with the company’s budget and strategic goals. This involves data analysis, contract management, and collaboration with various departments to optimize procurement strategies. Procurement Analyst is also responsible in ensuring that the organization operates efficiently and cost-effectively through smart procurement practices.

• Work closely with internal teams (Finance, Operations, Legal) to align procurement strategies with business objectives
• Check proposed purchases against approved budget, including business segment allocation.
• Confirm approvals and explanations are attached to purchase requisitions for all variances from budget.
• Ensure purchase requisitions include correct business segment allocation. 
• Constant communication with IT Finance and business segments about invoicing and reporting against all existing purchase orders.
• Analyze purchasing data to identify trends, cost-saving opportunities and areas for improvement
• Assist in evaluation and maintenance of relationships with vendors, assessing performance and ensuring compliance with contracts.
• Assist in drafting and negotiating contracts, ensuring favorable terms and compliance with legal requirements.
• Prepare reports and presentations for management to communicate procurement performance and opportunities for improvement
• Ensure deliveries are made on-time; determining supply needs and researching potential suppliers.
• Monitoring the company's demand for products to avoid supply shortages.

Shift: Night Shift

The Collections Analyst will be responsible for analyzing policy premium balances and the timely collection of outstanding premiums. In this position, you will be assigned Direct Billed reports/policies to manage. This role will have interactions with brokers, insureds, underwriters and other members of the finance team.

Daily operations for Direct Bill Support and communication with Direct Bill digital brokers
o Monitor incoming Direct Bill payments to confirm daily receipts.
o Report and follow up on daily payment failures.
 Responsible for all direct bill daily reports that support the daily reconciliation for Direct Bill
 Issuing cancellation notices for non-payment of premium
 Administrative support for past due policies and aging premium balances over 30 days
 Prepare and submit policy paperwork to the Finance Manager to prep for disbursements of premium
 Generate and save monthly commission statements and request disbursements
 Assist in research for client/brokers escalations to our call center
 Middle Market Invoicing support
o Monitor daily Middle Market Premium Activity and daily invoices to ensure all items are billed
o Confirm /validate that invoices are correct and display proper due dates, amounts, etc.

The successful candidate will facilitate and actively participate in operational data projects and ongoing data support for the team. Facilitate and coordinate achievement of the team’s delivery goals, while incorporating providing improved efficiency, increased IT system efficacy, better alignment of resources, and decreased rework in daily operations for end-to-end business processes.

• Manage large-scale data projects and work closely with business subject matter experts
• Work collaboratively across Arch departments to help improve data availability and data quality
• Define data requirements for vertical and horizontal data stores
• Perform data store testing, logging errors and collaborating with the team to initiate and implement remediation strategies
• Collaborate with the Ceded Reinsurance Operations team to define data requirements, perform testing and post-implementation activities for reinsurance automation efforts
• Provide ongoing production support on data analysis and reconciliations

We are seeking a highly motivated Order to Cash Service Delivery Lead to manage and drive operations across the EU region. This role will be based in our Shared Service Centre in Manila, Philippines.

This role offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our shared service operations in the EU markets.

Key Responsibilities:

• Lead a team responsible for managing billing processes across the EU markets.
• Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
• Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
• Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
• Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
• Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.

Additional Responsibilities:

Reporting to the EU Order to Cash Regional Process Owner (RPO), this position will work closely with commercial teams, support centers, and in-country teams. The Service Delivery Lead will be responsible for ensuring the efficient execution, monitoring, and reporting of billing processes across the EU region. A key focus will be identifying operational improvements and collaborating with the Transformation and IT teams to implement automation initiatives.

Core Deliverables:

• Ensure vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
• Maintain effective communication and coordination with all relevant stakeholders.
• Provide monthly reporting and insights to support in-country teams.
• Build and manage a high-performing service delivery team.
• Research, track, and resolve billing issues promptly.
• Ensure invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments (if applicable).
• Continuously improve billing processes, ensuring SLAs are met, and escalate issues for timely prioritization.
• Manage the governance process with stakeholders through regular business reviews (weekly, monthly, quarterly).
• Support the onboarding of new countries into the regional office.
• Other duties as assigned by the RPO

This role is responsible for designing and delivering insightful, moderately complex analyses and reports to empower business partners across the enterprise. The ideal candidate is highly skilled in data acquisition, processing, visualization, and automation enabling them to provide actionable insights that drive data-informed decision-making. Their work will directly support the organization’s strategic goals, ensuring that stakeholders have the information needed to make effective and timely decisions.

• Perform data collection and management and ensure data integrity and readiness for analysis
• Support the reporting and analysis strategy
• Perform spend analysis and data modeling
• Perform and then provide analysis of process reports
• Perform analyses using large datasets and multiple data sources
• Define company data assets and manage and improve existing reporting systems
• Assist in preparing compliance-related reports and procedural documentation
• Develop custom reports for customers and provide management support
• Develop data reports and dashboard visualizations
• Develop, maintain, and innovate data dashboards visualization and applications
• Contribute to various and simultaneous process efficiency to streamline processes, improve customer experience, and increase productivity; produce data quality reports for decision making
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role is primarily responsible for handling the learning administration activities including handling global learning systems administrative management and vendor management activities. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

Responsibilities & Duties

• Perform complex tasks and serve as an administrative/technical SME for LearnUpon and other relevant LMS.
• Serve as learning technical lead complex Learning projects and work with subject matter experts, outside consultants, and vendors as required – FTP/API knowledge
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensure gaps are addressed – “newsletter” monthly/report
• Develop and prepare reports and analyses on workload management, SLA achievement, quality, and process efficiency and other related management reports and audits – “newsletter” monthly/report; related to the previous item
• Develop strong stakeholder relationships by ensuring escalations are managed effectively and proactively and elevating it as and when necessary – “case management”/escalation matrix (AECOM employee vs. Admin)
• Owns technical piece of Degreed system including roles/permissions, content provider integrations, system settings, and technical deployment of LMS system enhancements.
• Serves as core technical lead for LearnUpon LMS, facilitates training, system configuration/architecture, integration into Degreed.
• Executes the tactical setting up of global learning programs.
• Monitor data feed for all learning systems, data architecture and holds regular audits to clean up user data in LU, Degreed, LinkedIn Learning and sync with Workday. Manages LMS consultant user account creation approval process.
• Monitors and owns global reporting groups set up in Degreed and LearnUpon to reflect consistent system data architecture. Assists global reporting and dashboard needs.
• Oversees IBM IT support team and facilitates troubleshooting with vendor support to uncover the root cause of issues reported.
• Manages access to learning history archives and liaises with GBS support team to resolve employee cases.
• Makes large scale assignments for safety and compliance
• Assists administrators in completing high-risk tasks like wide-scale enrolments or history migration files.
• Creates and maintains new user/admin training materials as needed
• Maintains training documentation and existing vendor/content integrations in Degreed

1. Provides Order Management support for the following initially identified processes:

• Order Processing
• Order Revisions
• Stock Enquiry and lead time (Either with existing PO/or no PO)
• Material Movement
• Outstanding Report (Admin Task)
• Completion Invoice Report (Admin Task)

2. Ensures and maintains high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure of sales.

3. Responsible in providing Sales revenue report on a Monthly basis.

4. Provides booking confirmation to customers and ensures that orders are in ready condition and in correct status before each order status.

5. Generates Tax invoice, packing instructions and shipping information to customers to release orders for shipment.

6. Notifies customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time and shipment commitment targets are met.

7. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

8. Generates, analyzes Back Orders and provides feedback to customers.

9. Provide information and solution to customer inquiries

10. Coordinates with other departments/support to complete the request of customers and communicates effectively with RO on customer’s delivery date pull in requests.

11. Generates, analyzes Back Orders and provides feedback to customers.

12. Provides information and solution to customer inquiries

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.