Key Responsibilities:  

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management

• Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system

• Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team

• Oversees team forecasting and utilization

• Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support

• Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics

• Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers

• Work effectively with team members to support customer satisfaction and success.

Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required

• Strong Workday implementation experience

• 5 years’ experience with Workday  

• SME of at least 1 Workday Module

• With Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)

• Ability to manage multiple projects and initiatives simultaneously

• Ability to identify and analyze areas of risk and develops plans to minimize.

• Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations

• Ability to work in diverse, fast paced environment and effectively collaborate across teams.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

Job Family Group:

Worker Type:

Posting Start Date:

Business unit:

Experience Level:

Job Description:

What is the role

The role of the Team Lead is to manage multidisciplinary team of engineering staff for complex business deliverables.

The Team Lead will also provide end-to-end Digital and Data remote support for the asset from Design, Drawing and Document management, Data (including Computerized Maintenance Management System and Connect Application Portfolio) and Digital.

-    Pillar 1 Design

-    Pillar 2 Drawing and Document Management

-    Pillar 3 Data including CMMS and Connect Application Portfolios (CAP)

-    Pillar 4 Digital

The TAO teams support partners from Contracting and Procureme, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/functions of Shell. The TAO teams are located across 4 locations: Chennai, Manila and Kuala Lumpur.

What we need from you

Technical Leadership & People Management:

• Lead activities of operational process teams; ensuring transparency and controls for operational delivery of the 4 pillars

• Sets priorities, develops the team, maintains the interface with asset representation and supports issue resolution within team and in partnership with Senior Team Lead and/or Operations Lead as needed.

• Lead, motivate, and inspire immediate team to deliver exceptional results, sharing/replication of best practices.

• Lead key projects and drive a continuous improvement culture within the team by increasing team productivity and efficiency year on year e.g., leaders standard work, daily huddles, ESSA.

• Coach, develop and leads a team of 10-12rontline staff and take a lead role in active development of approaches and processes for data and drawing management.

• Manages HSSE performance of team, including delivery of activities / products that protect HSSE delivery within Assets.

• Support competency development of the staff

• Inspire and develop the staff throughout the team.

• Create and foster a strong team spirit.

Operational Delivery

• Ensure that the team delivers on time, with required quality control and continuous improvement.

• Perform regular quality checks and actively monitor progress.

• Maintain high staff utilization & productivity.

• Ensure the teams are compliant with applicable process standards, guidelines, and applicable local requirements.

• Support the recruitment and onboarding activities.

• Develop and maintain work instructions, quality plans, training & marketing materials.

• Ensure that the trained resources are effectively deployed & the KPIs & deliverables are closely monitored & improved.

• Ensure that billing, time-writing, and expense claims are executed in a timely manner.

• Collaborate effectively within TAO & other teams (AME, P&T, IT, FO and other teams).

Provide steer and direction

• Provide clarity and direction to the team using GPA & business plans.

• Coach staff and support their individual development plan (IDP).

• Provide the technical steer to staff for assigned work stream(s).

• Enable the usage of supporting technologies /IT tools.

• Encourage the teams to have a clear asset centricity & delivery focus.

Support Account, Migration & Quality Management

• Support the Deployment and Capability leads in managing various activities related to Accounts, Migrations, QA/QC.

• Support the Process Excellence in various activities to develop technical skills of staff in area of the 4 pillar.

Ensure Compliance

• Ensure that activities are executed in line with Shell’s policies and standards. (Data privacy/protection, HSSE&SP, DEP, AMS processes & others).

• Support timely preparation of TORs for proven work including scoping, FTE estimation & QA/QC.

Dimensions

• The role will be reporting to Operations Lead (OL), who in turn will be reporting to Operations Lead (OM) for respective AMS Bucket.

• Manage complex, diversified projects requiring cross-discipline collaboration.

• Take lead in delivering activities for the Asset related to all portfolios under the Asset

• Manage stakeholders, namely various business partners in Downstream-Manufacturing, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/ functions as well as internal peers & Extended Leadership Teams.

Key Experiences and Qualifications:

• University Degree (preferred) in relevant engineering discipline with 8 plus years of work experience in Maintenance, Production Operations & Engineering in Oil & Gas/ Petrochemicals, or any equivalent Industries.

• Experience in leading a team in a virtual environment. A track record in building and sustaining team.

• Experience of implementing change & continuous improvement projects.

• Able to demonstrate in depth technical knowledge & required skill sets for the role (as per TAO competency framework).

• Able to proactively manage stakeholder expectations and experience in working across different cultures.

• Solid experience in Project management & Team Performance Management.

• Knowledge in managing data using various CMMS tools, design and revision of P&ID. Knowledge in implementation of digital tools

• Competitive applicants will have a proven track record of delivery in Asset and/or Project leadership.

• The team leads needs to be a self-starter, taking initiatives and work without close supervision.

• Due to multiple/conflicting priorities, candidate needs to be strong in prioritization, managing stakeholder expectations and be resilient under pressure.

• Should be able to guide the team and steer them through the tough/demanding situations and able to contribute hands on.

• Sound understanding of business / process workflow and having mature mindset to deal and behave under tough / challenging situations.

• Passionately invest in coaching to enhance teams’ performance and capability for future roles. Hold honest performance conversations and intervene to address patterns of underperformance.

• Keep the team highly motivated and energized. Take proactive and reactive measures in resolving Ethics & Compliance, ER / IR issues.

An Inclusive & Progressive Place to Work 

• To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

-

DISCLAIMER:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsibilities:

• Lead the mobile and web development practices by setting standards around how we work such as coding practices, architecture patterns, security, deployment, integration, testing and quality strategy
• Drive inner-sourcing practices within the organization.  Create a culture of collaboration where contribution is the default over consumption
• Promote components contribution and reusability, organize tech-talks and training, setup leaderboards and “gamify” the entire inner-sourcing practice to create stickiness
• Partner with stakeholders from all levels within the business, product, design and technology.  Build trust and empathy by aligning technology with business objectives
• Strategize framework adoption.  Campaign for consistency, reuse and standardization
• Create, maintain, and prioritize the product backlog for new features, enhancements, and fixes
• Set team goals. Be a motivator.  Maintain a hands-on engineering approach towards mentoring and up-skilling
• Continuously improve self and teams to keep pace with new and emerging trends in technology

Required skills:

• 10+ years professional development experience. Proven track record in delivering customer-centric applications
• Strong communication to collaborate with stakeholders in all levels – (business, product, design, and development)
• Expertise in Native Mobile Development – Java, Kotlin, Objective-C, Swift
• Obsessed about code-quality and test automation i.e. linting, unit testing, functional testing, visual testing, contract testing.
• Hands on experience in at least two of the following JavaScript frameworks
  • ReactJS
  • ANGULAR (1.x or >2)
  • VueJS
  • EmberJS
• Knowledge and experience with CI/CD tools – Bamboo, Jenkins etc
• Experience with micro-services, micro-front ends, cloud computing, APIs, relational and non-relational database 
• Ability to setup a team and define development processes from scratch
• Live and breathe Agile Practices throughout the Software Development Life Cycle
• Hands on experience with Extreme Programming (XP), TDD, and BDD
• Experience in Service Design, Product Design, UX Research, Customer Analytics a BIG plus

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

5. Builds and strengthens productive relationship with customers by managing customer expectations and  perception towards Globe in every stage of the customer engagement by observing 

6. Constant customer needs assessment (pre/post selling)  

7. Implementing value based programs

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

Key Responsibilities:

1. Project Planning, Scoping, Contracting and Implementation

Performs a wide range of support and facilitation functions to help accomplish project development activities from project scoping to project implementation, such as

• a. Providing inputs for Terms of Reference(TOR), Employer Requirements(ER) and Invitation to Tender(ITT), as applied

• b. Conducting site visits

• c. Assisting in the shortlisting of firms, tendering, evaluation and selection of contractors and consultants

• d. Assisting in the preparation of contractor agreements

• e. Supporting the management of contractor/consultant performance of works by reviewing submissions and compliance with the contract terms and conditions finalization of the project contract.

2. Legal and Regulatory Compliance

• a. Provides inputs in completing the documents necessary for securing permits and licenses (agencies, LGU’s, etc.) to support legal and regulatory compliance and ensure each project is properly authorized prior to implementation

3. Stakeholder Engagement and Presentations

• a. Support conduct of project presentations, information and education campaigns (IEC) and stakeholder engagement sessions

Qualification Requirements:

• Graduate of Engineering Course (Civil, Electrical, Mechanical)

• Professional License/Certifications - Licensed Engineer

• At leat 5 years of experience.

A SNAPSHOT OF YOUR ROLE

• Build and maintain scalable, high-performing web applications using Angular.
• Collaborate with UX/UI designers to translate designs into web elements.
• Work closely with backend developers to integrate RESTful APIs.
• Write reusable, efficient, and clean code.
• Keep up with Angular updates, best practices, and relevant technologies.
• ⁠Perform complex product analysis as well as development duties that may include significant research and analysis.

A BIT ABOUT YOU

• Bachelor's or master’s degree in computer science or related field
• At least 3-5+ years of experience working as an Angular Developer (preferably Angular 7+) or other JavaScript frameworks
• Knowledge of web technologies like HTML, CSS, and JavaScript
• Familiarity with RESTful services and API integration

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

Team Leader (Onsite)

Uptown Site, Taguig City, Philippines
Reporting to: Operations Manager

We’re an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

• Team Leaders will have Leads Verification Specialist to handle.
• Responsible to handle day-to-day performance of the agents.
• Perform assigned functional tasks within the team, demonstrating expertise and setting a standard for quality and efficiency.
• Handle critical assignments and serve as a backup resource during operations demands, ensuring continuity and smooth functioning of operations.
• Need to work closely with the Illion clients along with the Operations Manager and will be providing feedback on daily performance and make recommendations for improved performance.  
• Assist in the training and development of team members to enhance their skills and productivity.
• Manage performance of all staff through weekly coaching and monthly performance review.
• Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
• Maintain team’s growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
• Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.

A BIT ABOUT YOU

• Bachelor’s Degree graduate.
• Should have background on financial accounts.
• Professional experience as a Team Leader in a call center environment.
• Must be a strong and clear communicator.  Need to be hands on leader and motivator that drives results.
• Excellent problem-solving skills and decision-making skills.
• Ability to adapt to changing priorities and work effectively under pressure.
• Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner.
• Cognitive and critical thinker
• Strong work-ethic and a positive attitude along with a desire to build a top performing team.
• Accuracy and attention to detail
• Full-time position

WHAT SUCCESS LOOKS LIKE

• High customer / client satisfaction
• Excellent feedback from customers / clients
• Achievement of KPIs
• Above average employee satisfaction results
• High performing team and team members

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Join the A-Team and experience the A-Life!

Job Description

The Company Nurse’s role is designed to provide health care to employees. Its objective is to provide education and training programs to employees about health and wellness.

A SNAPSHOT OF THE ROLE

Clinical

• Takes vital signs of a patient employee who come for consultation such as taking their temperature and blood pressure, monitor and record their health condition.
• Assist the Doctor during consultation hours
• Prepares and administers first aid medicines to patient employee to treat them of his illness
• Administers first aid treatment on illness or accident before referring the employee to the hospital for further medical treatment
• Plans and recommends sufficient stocks of first-aid medicines and reasonable acquisition of necessary medical equipment and kits on a regular basis
• Coordinates with emergency personnel and hospital and other if emergency hospitalization is needed
• Provides health counseling on patient employee’s health needs as necessary
• Conducts home visit as necessary
• Observes patient confidentiality at all times

Reports

• Sends clinic report to patient employee’s supervisor and/or manager after every clinic visit
• Maintains and updates database of medicines procured and dispensed and ensures no discrepancy
• Maintains and updates report of sickness and injuries in the workplace
• Maintains, updates, and sends trackers and reports on a regular basis
• Prepares and submits Government mandated reports such as but not limited to WAIR, AEIDR, AMR

Administrative

• Updates patients' profile by recording the diagnostic treatment performed to ensure precise patient treatment and medical record.
• Conducts in-depth investigation reports in support to employees' claims on cases of work-related injuries.
• Verifies the authenticity of submitted medical documents
• Assists other Compensation and Benefits personnel in doing and managing administrative works and other company related clinical duties.
• In charge of site implementation of the Company’s health and wellness programs
• Ensures the strict implementation and adherence to the Code of Conduct and other corporate policies
• Performs other duties and functions that may be assigned from time to time or as needed

As Company Nurse you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data privacy

A BIT ABOUT YOU

• Excellent in customer service. Energetic and results oriented.
• With at least one year experience as company nurse in office setting.
• Able to solve problems and work under minimal supervision.
• Articulate and friendly with a professional demeanor.
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma in Nursing
• Must be a Registered Nurse.
• Must have updated Basic Life Support and First Aid Training.
• Must have OHNAP and BOSH Training
• Must be computer literate.   

WHAT SUCCESS LOOKS LIKE

·       Excellent feedback from employees, guests, and visitors.

·       Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

Cindy Ilagan will provide

Join the A-Team and experience the A-Life!

The Instructional Designer is responsible for the development, implementation, and evaluation of quality training programs aimed at the promotion and enhancement of the knowledge, skills, and behaviors of the company’s workforce.

An Instructional Designer has the initiative and the ability to create, design, and develop training solutions that address and satisfy business and organizational needs. He is keen on industry trends, understands end-user demands, and foresees incoming business developments.

Join the A-Team and experience the A-Life!

The Instructional Designer is responsible for the development, implementation, and evaluation of quality training programs aimed at the promotion and enhancement of the knowledge, skills, and behaviors of the company’s workforce.

An Instructional Designer has the initiative and the ability to create, design, and develop training solutions that address and satisfy business and organizational needs. He is keen on industry trends, understands end-user demands, and foresees incoming business developments.

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Position: Customer Advocate

Reporting to: Regional Renewals Manager

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid/Night Shift

Start Date: ASAP

Company is a global provider of mission-critical, industry-specific software solutions. Our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust company’s solutions at their core to assist with running their operations.

General Job Summary

The Customer Advocate (CA) role is a key contributor on the Renewals team. The Customer Advocate will proactively initiate the annual renewals process and drive all phases of the renewal lifecycle. This includes leading the renewal sales process with key stakeholders by facilitating the preparation, delivery and negotiation pricing options, revising assets, obtaining quote/PO approvals, and filing appropriate paperwork.

The CAs role is to drive and manage the renewal pipeline. Additionally, the CA works directly with the Renewals Analyst (RA) to ensure timely and efficient renewals processing, while working cross-functionally with Business Leaders and Account Management to solicit updates and feedback on deliverables related to renewals processing closures.

The CA is also expected to gain a understanding of their customer base’s pain points and how company can bring them additional value and modernize their business by utilizing the Sales & Support Team and identify internal opportunities where applicable.

What your responsibilities are:

• Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.
• Customer care representatives work duties can as well include data entry to clients’ programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.
• Additional responsibilities may be added as the needs of the business change and expand.
• Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues
• Meet, and exceed targets set by your operations for different clients/projects.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Be actively involved in problem solving and propose improvements to processes.

You will be successful if you have:

• A positive can-do attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

Knowledge and Skills Required:  

• At least 2 years of customer service experience, preferably someone who’s handled customer escalations
• Strong ability to negotiate solutions and offers to customers
• Computer and tech savvy; Working experience using Salesforce is an advantage
• Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer
• Excellent written and verbal English communication skills; ability to hold and lead a conversation
• Strong analytical and organizational skills
• Demonstrate the grit to be part of a growing team and recognizes opportunities to move up and contribute to a bigger role later on

Join the A-Team and experience the A-Life!

• Ensure timely conveyance of staff and/or clients, even equipment and materials to and from places (offices, airports etc.) as instructed guaranteeing their protection and security.
• Use available technology to plot routes so that timely deliveries or transfers can be made.
• Ensure that company vehicles are kept perfect and clean at all times. Carry out routine checks and ensure both general and preventive maintenance measures are performed on all vehicles timely.
• Keep up a travel log to record passengers, areas travelled to, travel time, and work hours.
• Precisely finish all paper work connected with your duties (trip tickets, expense reports etc.)
• Report any case of accident, injury or damage of vehicles to supervisor/manager as it happens
• Perform some other undertakings like dropping and picking supplies, documents etc. from one site to the other, as well as running errands.
• Dress professionally and in accordance with company’s dress code.
• Answer clients’ inquiries as brilliantly as could be allowed, ensuring customer satisfaction at all times.

Join the A-Team and experience the A-Life!

Position: Business Development Representative

Reporting to: HVS Team Lead

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid and Night Shift

Business Development Representative – Role and Responsibilities

• Leverage sales technology (sales automation platforms, CRM, etc.) to execute high-velocity sales process through high volume calls and email outreach, sales cadences, targeted campaigns, and other channels of communication
• Research on prospects using all channels and tools available and approved by the company
• Execute prospecting activities on the list of active, inactive, and potential customers
• Generate and convert prospects from outbound activities and inquiries into potential sales opportunities
• Influence and set an appointment for the prospective clients to engage with our sales team, attend our webinars, meet with us at different events and roadshows, progress a sales conversation that would lead to a won deal
• Build & maintain prospect database from various tools, such as existing company database, search engines, LinkedIn, external databases, etc.
• Manage data input for new and prospective clients, ensuring all communications are logged in the company’s CRM tools, and all information are accurate

The Successful Applicant - Requirements

• Excellent communication skills – both verbal and written
• Self-starter and can produce a great amount of output daily without undermining the quality of work
• At least 1 year of experience in the related field
• Ability to learn and adapt quickly to a fast phase working environment
• Demonstrate good attention to details and organizational skills
• Experience in using Salesforce and other CRM is an advantage
• Ambitious, enthusiastic, and high-performing team player who can work cross-functionally

Join the A-Team and experience the A-Life!

Position: Sales Associate

Reporting to: HVS Team Lead, North America / HVS Team Lead, CEP & International Sales

Location: Ortigas Center, Pasig City (Onsite)

Working Hours: Mid and Night Shift

Start Date: ASAP

About Aptean

Aptean is a global provider of mission-critical, industry-specific software solutions. Our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Over 6,500 organizations in more than 20 industries across more than 80 countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.

Sales Associate – Role and Responsibilities

• Play the role of a “Junior Inside Account Manager” and/or “Junior Inside Account Specialist”
• Implement and execute high-velocity sales process through high volume calls and email outreach, account penetration, sales cadences, targeted campaigns, and solution-based selling
• Generate and convert sales opportunities from select products within the Aptean installed base by utilizing all provided channels of communication to contact and reach prospects and clients
• Hunting prospects and leads, and/or generating a sales pipeline of former customers to win their business back and/or new logo customers 
• Manage an end-to-end sales cycle from prospecting to closing the deal 
• Maintain growth and retention of the assigned client account portfolio

• Ensure that all communications with prospects and clients are documented in the CRM
• Follow up and maintain urgency on inbound leads to convert to sales opportunities and wins
• Identify, build, and maintain a healthy sales pipeline using Salesforce.com
• Liaise between clients and cross-functional internal teams to ensure successful and timely delivery of client’s requirements
• Contribute to overall sales revenue by consistently hitting sales target

The Successful Applicant - Requirements

·       At least 1 year of work experience in the BPO setting, supporting a global company

• Familiarity in high velocity sales environment
• A go-getter with the ability to aggressively hunt, close deals, maintain client relationships, and sell wide and deep within assigned accounts
• Knowledge and experience with business growth techniques including effective questioning, objection handling, challenger and value selling, and closing deals
• Strong written and verbal communication skills using English language
• Great team player with a positive, flexible, and enthusiastic attitude
• Ability to work and be motivated independently
• Demonstrate good attention to detail and organizational skills
• Experience with using Salesforce and other CRM is an advantage

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

• You will be conducting on-line sales presentations with existing MSP partners, who are interest in adding additional ConnectWise products and services.
• Your goal is to secure additional revenue from ConnectWise partners assigned
• Deliver online presentations and business calls to owners of small businesses
• Clearly and convincingly communicate the value of ConnectWise’s IT Management Platform to secure trial evaluations for additional Solutions. Cross sell and upsell ConnectWise products.
• Articulate a unique business value of our remote monitoring and management solution
• Salesforce data entry and opportunity tracking assistance
• Contract information submission and verification
• Correlate monthly sales reports
• Communicate important feedback from prospects and customers internally
• Stay up to date with new products and features
• Manage sales opportunities through pipeline stages.
• Achieve sales goals for partner revenue growth.

A BIT ABOUT YOU

• 2-3 years of experience in a similar role where closing North American prospects to annual agreements.
• You must be a strong and clear communicator.
• You must have the sales experience to work through a conversation and be persistent. Need above average objection handling abilities.
• You have a strong work-ethic and positive attitude along with a desire to learn
• Full-time position.

Join the A-Team and experience the A-Life!

A SNAPSHOT OF YOUR ROLE

• Research on prospects and customers and find innovative ways of engaging with them to drive sales.
• Initiate sales process by scheduling appointments.
• Perform outbound customer calls to promote and sell a product or service.
• Create, maintain and update database of customers with complete information and emails.
• Send or email product literature, brochures, catalogues and other campaign material.
• Deliver high level sales presentations to owners of small targeted businesses.
• Communicate the value of our IT Management Platform.
• Secure trial evaluations that lead to annual agreements.
• Manage sales opportunities through pipeline stages.
• Refer customers’ needs or inquiries to appropriate departments like sales
• Achieve sales goals for new partner agreements.
• Maintain professional and technical knowledge in order to effectively communicate company capabilities to existing new prospects.
• Attend trainings to stay up to date with the specifications of new products and service offerings

A BIT ABOUT YOU

• Relevant experience in presenting to North American prospects
• Solid background in outbound sales
• Business to business (B2B) experience is preferred
• Remarkably energetic and motivated
• Excellent communication skills
• Above average objection handling abilities
• Highly adaptable and persistent
• Strong work ethic and a positive attitude along with a desire to learn
• Full-time position

Join the A-Team and experience the A-Life!

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

POSITION DESCRIPTION

You are a Workforce Queue Analyst, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

• Efficiently manage call volume and labour resources for inbound and outbound call
  centres, while maintaining and exceeding the organization and client targets
• Monitor designated call centres through various internal and external platforms,
  instituting timely and efficient communication to verify allocation settings, queue
  settings, overflow targets, and media events
• Utilization of multiple platforms to analyse/manage call volume
• Incumbent may provide appropriate recommendations and/or implement queue, DNIS
  priority and holdout adjustments through the various network carrier platforms while
  ensuring that established goals are met (including labour utilization, service levels and
  ASA's overflow and queue settings)
• Professionally provide project specific status information to both operations and client
  contacts
• Provide troubleshooting support for level of escalations and coordination for all
  inbound and outbound systems and call routing issues
• Recognize and initiate escalation for all system difficulties, including switch and ACD
  systems, routing systems, computer systems, customized client computer systems and
  all else applicable
• Analyse and monitor statistical information in a timely manner to ensure proper call
  allocation goals are met
• Responsible for maintaining and coordinating vital information regarding internal day to
  day business; serving as a liaison to clients and all internal departments including, but
  not limited to, Workforce Management, Clients Services, Operations, etc.
• Responsible for data entry and monitoring real time queues to ensure performance is
  within pre-set parameters
• Monitor and adjust statistical reports through real-time displays and technical
  equipment
• Update databases, organizing activities related to maintenance and repair of equipment
• Practice and ensure compliance with that of all the organization’s policies and
  procedures
• Performs other duties as assigned

In a nutshell, you have won the day when you make customers happy with your best and excellent service!

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a Workforce Queue Analyst, you can perform well if you have:

• A college graduate, preferably of a technical course
• At least two (2) years of Workforce Management experience in a call centre setting is
  required for external applicants
• At least 6-month tenure on current position with above target attendance records for
  internal applicants
• Must be a critical thinker who can contribute to challenging assignments in a business critical environment
• Strong quantitative and qualitative analytical skills with the ability to apply effectively
• Ability to plan well and prioritize work over multiple tasks assigned
• With high sense of urgency
• Good decision making skills and maintains calmness under tight pressure
• Extensive familiarity with call centre software applications; experience working with
  Cisco, and/or Genesys is a plus (for external applicants)
• Expert in utilising MSO applications specifically MS Excel
• Good verbal and written communication and comprehension skills
• Ability to effectively interact with employees at all levels of the organization and work
  with a variety of people from diverse backgrounds
• Ability to maintain confidentiality

Join the A-Team and experience the A-Life!

Total Number of Openings

Responsibilities for this position may include but are not limited to:

1.  Provides general accounting and reporting services to the regional Supply and Trading Finance organizations in Asia Pacific that may include but are not limited to:
•  Settles payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents.

•  Works with the front office and/or middle office to update and correct pricing and quantities in Trading System (SRA).
•  Enters accrual entries into SAP based on invoices or other necessary documents that are not yet received in time for the month-end close.
•  Accounts for all associated secondary costs to physical transactions.
•  Accounts for other instruments used to hedge company price in SRA and SAP.
•  Prepares forecast of cash payments and receipts reporting.
•  Performs month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation, inventory reconciliation and address Interco imbalances.
•  Reconcile strategies and providing preliminary P&L analysis.

•  Supports and provide comments for the balance sheet accounts reconciliation including trace and escalation.
•  Supports SOX controls and testing, and internal/external audit requirements.
•  Handles ad-hoc inquiries from In-country Finance, Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany).
 

2.  Partnering with Manila Midstream Accounting Leadership Team in delivering reliable and cost-efficient services:
•  Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results.
•  Establishes processes and procedures to ensure conformance and alignment with corporate requirements.
•  Supports internal and external financial audits; serves as a contact for internal and external auditors.  Provides guidance on financial internal control issues.
•  Assists team in executing the work plans and support its revisions as appropriate to meet changing needs and requirements.
 

Required Qualifications:

•  Bachelor's Degree in Accounting
•  Minimum of five (5) years overall work experience.
•  Good oral and written communication skills
•  Strong analytical, teamwork and customer engagement skills
•  Must have the propensity to work in a proactive, results-oriented, and customer-focused environment
•  Open to shifting schedule

Preferred Qualifications:
•  Experience in SAP
•  General Accounting, Accounts Payable and Accounts Receivable process exposure preferred

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Responsibilities for this position may include but are not limited to:

1.  Provides general accounting and reporting services to the regional Supply and Trading Finance organizations in Asia Pacific that may include but are not limited to:
•  Settles payables and send out invoices to 3rd party counterparties, affiliates and intercompany entities after interpreting contracts and validating important and required information against necessary documents.

•  Works with the front office and/or middle office to update and correct pricing and quantities in Trading System (SRA).
•  Enters accrual entries into SAP based on invoices or other necessary documents that are not yet received in time for the month-end close.
•  Accounts for all associated secondary costs to physical transactions.
•  Accounts for other instruments used to hedge company price in SRA and SAP.
•  Prepares forecast of cash payments and receipts reporting.
•  Performs month-end reconciliations including GL Account reconciliation, SRA-SAP reconciliation, inventory reconciliation and address Interco imbalances.
•  Reconcile strategies and providing preliminary P&L analysis.

•  Supports and provide comments for the balance sheet accounts reconciliation including trace and escalation.
•  Supports SOX controls and testing, and internal/external audit requirements.
•  Handles ad-hoc inquiries from In-country Finance, Front/Middle Office as well as counterparties (3rd Party, Affiliates or Intercompany).
 

2.  Partnering with Manila Midstream Accounting Leadership Team in delivering reliable and cost-efficient services:
•  Monitors effectiveness of applicable controls, assesses gaps, develop corrective plans, report on progress made, and results.
•  Establishes processes and procedures to ensure conformance and alignment with corporate requirements.
•  Supports internal and external financial audits; serves as a contact for internal and external auditors.  Provides guidance on financial internal control issues.
•  Assists team in executing the work plans and support its revisions as appropriate to meet changing needs and requirements.

Chevron participates in E-Verify in certain locations as required by law.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Officer, Japanese KYC Operations Analyst 2 - Hybrid (Internal Job Title: KYC Operations Analyst 2 - C10) based in BGC Taguig, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

In this role, you’re expected to:

• Fluent in Japanese language (Nihongo), can understand, read, write and speak fluently.

• Conduct client profile reviews for customer accounts

• Review all information and documentation ensuring compliance with local regulation and Citi standards.

• Update KYC forms and client profiles according to policy requirements

• Follow up with clients to ensure information is received before due dates.

• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree or equivalent experience

• 2-4 years related experience

• Excellent Analytical skills

• Good attention to details.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-AR1

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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