As a Training Manager for our Appointment-Setting Teams in the Philippines, your primary responsibility is to design, implement, and continually enhance our training programs to equip our teams with the skills and knowledge necessary to excel in their roles.

Responsibilities:

• Collaborating with Team Leads and Training Team members to design and develop training programs for new hires and existing team members.
• Ensuring that training materials and methods are engaging, up-to-date, and outcome focused.
• Implementing training programs and measuring effectiveness through target delivery, feedback, formalized assessments, surveys, skill demos, and other ways
• Developing and improving our onboarding process for new appointment setters, ensuring a seamless integration into the team.
• Initiating improvement projects and monitoring their effectiveness, ensuring that changes contribute to better performance.
• Collaborating with senior management and internal stakeholders, aligning training objectives with organizational goals and strategies.
• Regularly communicating progress, results, and challenges to stakeholders.

• A minimum of 5 years in a Training Manager role.
• Previous exposure to the sales environment ideal, though not a must.
• Proficiency in building training program content and materials.
• Demonstrated leadership capabilities.
• The ability to serve as a role model, mentor, and coach.
• A consistent record of high performance in previous similar roles.
• Strong background in quality assurance.
• Proven project management and team leadership skills.

We value individuals who embody the following qualities and traits: 

• Proactive, adaptable, and flexible. 
• Willing to go the extra mile to achieve desired outcomes. 
• Committed to continuous improvement and open to experimenting with new approaches and techniques in work processes. 

LOOKING FOR FILIPINO CANDIDATES

Position : Document Editor and Formatting Specialist

Work Hours (Client) : 9 AM - 5 PM PST | Mon - Fri

Work Hours (MNL) : 1 AM - 9 AM MNL | Mon - Fri

Holidays : 10 days of Public Holidays (based on the Philippine Public Holiday calendar) 8 days of Special Non-Working Holidays (based on the Philippine Public Holiday calendar)

Pay Range : $800 - $1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is searching for an exceptional Document Editor and Formatting Specialist who shares our values to join our team, supporting our Project Managers and Marketing Director with a wide variety of deliverables ranging from memoranda and complex multi-chapter technical reports to marketing materials and proposals.

Company specializes in a variety of environmental planning, studies, and compliance tasks for

infrastructure, conservation, and restoration projects throughout California. Our clients include local, state, and federal government agencies, local resource conservation and open space districts, utilities, mining and aggregates companies, and many more. Our dedicated team of more than 50 biologists, arborists, and botanists work alongside agencies, clients, and crews to determine the most appropriate measures, permitting, and CEQA/NEPA compliance avenues to implement to support natural resource protection during project implementation.

YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE…

The Document Editor and Formatting Specialist plays a critical role in Company's foundational company initiative of ensuring that all our deliverables are clear, concise, and fully demonstrative of our high standards for quality, as well as scientific and technical excellence. Working closely with our staff at all levels, you will enhance our team by:

• Proof-reading, editing, and formatting a range of documents for clarity, consistency, grammar, organization, correctness, completeness, and conformity with Company or client style guidelines (including text, tables, graphics, and appendices)

• Assisting with maintenance of and quality control for internal content management systems

• Working rapidly under tight and competing deadlines while maintaining a high standard of

quality

• Communicating efficiently and effectively with Project Managers and authors to resolve content questions, accommodate scheduling changes, and meet deadlines

• Recommending revisions or changes in approach, organization, structure, or flow of documents, as appropriate

• Providing meaningful feedback to document authors and management staff to improve

processes and deliverables

• Assisting with the development of document templates in MS Word

• Creating, combining, and manipulating complex PDFs in Adobe Acrobat

• Maintaining our deliverables tracking system and meeting with Project Managers regularly to review, update, and plan deliverables schedule

• Developing and reinforcing a company style guide

• Reinforcing internal quality control procedures and protocols

• Developing and facilitating staff trainings for topics including MS Word formatting, writing, and Companystyle

• Drafting and/or reviewing emails to staff, clients, and partners on behalf of Project Managers

• Facilitating regular resume updates with staff

• Drafting project descriptions based on available project information and facilitating review

processes

• Reviewing and providing suggestions for improvement of marketing content

Minimum Requirements:

WE’RE EXCITED ABOUT YOU BECAUSE YOU…

Have these minimum qualifications and knowledge or similar transferable skills:

• Bachelor’s degree in technical writing, English, communications, journalism, or related

discipline, plus 5 years of relevant editing experience (or master’s degree in those fields plus 1 year of relevant experience)

• Superior command of grammar, punctuation, spelling, and composition

• Advanced level of expertise in MS Word, including mastery of track changes, styles, formatting, and template functions

• Creating multi-volume, and multi-section documents with varying page sizes
• Creating and maintaining captions and references
• Paste special functions
• Page headers/footer formatting in multi-section documents
• Page and section breaks
• Running macros
• Creating and using paragraph styles
• Numbering tools for complex numbered lists
• Creating tables and assigning styles
• Creating tables of authorities independently using native Word tools

• Exceptional attention to detail and commitment to quality

• Knowledge of standard writing styles and style guides (AP, CMOS, CSE, or similar)

• Proficiency in Windows 10, MS Office, and Adobe Acrobat

• Excellent organizational skills and ability to balance changing priorities in a fast-paced

environment

• Strong interpersonal skills and commitment to teamwork

• Demonstrated ability to think critically, solve problems, and effectively communicate with

multiple project team members

• Environmental consulting or adjacent industry experience preferred 

WHY YOU’LL LOVE WORKING WITH US

We provide a collaborative, employee-forward working environment. Do you enjoy creating, building and maintaining long-term relationships in your work and find satisfaction in making a lasting impact in protecting our biodiversity, while also protecting your community?  Company is looking for a self-motivated individual who is eager to steer the direction of their career in a company that promotes and supports professional development. We don’t hire candidates to suit the job, we find the work that fulfills our employees and helps them meet their professional goals.

OUR COMMITMENT TO EQUALITY, DIVERSITY, INCLUSION & BELONGING:

We create a “safe space” culture focused on fostering employee well-being, job satisfaction, and productivity. We are committed to a more inclusive and diverse workforce, where each employee can reach their full potential without the burden of discrimination or harassment. We strive to maintain a strong culture built upon our shared core values of Respect, Excellence, Passion, Integrity, and Teamwork.

Company is an equal opportunity employer.  We understand that diversity, including human diversity, is the key to the success of all healthy ecosystems. We are a forest of remarkable individuals, standing tall as our authentic selves and as one. We grow together to form a stable community that is diverse in character and content. 

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Description:

Experienced Software QA Engineer will collaborate with development, product managers, and project managers (scrum masters) to ensure quality. He/she will also work closely with developers in an agile scrum environment. L3 SQA engineer will possess a good understanding of agile testing. He/she will have good troubleshooting skills and understanding of automation frameworks.

Responsibilities:

• Provide QA for development of a web based application in an agile (scrum) environment
• 4+ years experience in software testing, B/S testing or web app testing preferred
• Strong understanding of Software Quality Assurance methodologies, process and best practices for SAAS based applications
• Expert of requirement analysis and test case design/execution, Agile testing experience
• Experience in automation test and wide knowledge of open source testing tools (Selenium / Webdriver / Appium is preferred)
• Deep understand of HTTP protocol, client/server communications, relational database and SQL
• Functional/regression testing of browser-based web application using manual/automation testing methodologies
• Review, analyze and provide feedback on user stories’ acceptance criteria
• Proactively communicate/collaborate with BA/Project Owner/DEV/DBE to make sure user stories acceptance criteria & requirements are implemented correctly.
• Create and execute automated test cases against different SDLC environments and analyze execution results
• Staying on top of all bugs/issues. Help triage bugs and drive issues to resolutions. Keeping everyone aware of QA status.
• Work closely with NA/China development, QA teams to ensure quality of products
• Ensure defined software quality assurance procedures are being followed
• Participate in the identification and implementation of continuous improvement, integration, and deployment processes & standards
• Rich experience of analytical and problem solving
• Familiar with security testing

Requirements:

• Bachelor’s degree in Computer Science, IT, Management Information Systems, Engineering, or related discipline
• 4+ years’ experience in software manual/automation testing
• 4+ years’ experience in working in an Agile/Scrum environment
• 4+ years’ experience in testing methodologies, process and best practices along with strong understanding of current application development technology
• 3+ years’ experience in automation tools (Selenium) & testing frameworks (C#, Java, MSTest, NUnit, xUnit, JUnit)
• 3+ years’ experience in testing Web based applications
• 3+ years’ experience in testing API’s
• 3+ years’ experience writing and executing SQL queries for data validation & reporting
• 3+ years’ experience in mentoring other QA team members
• Proven ability to work in a fast-paced, cross-functional engineering team
• Strong requirement analysis and test case design/execution capability
• Strong team work, have initiative, take ownership
• Strong understanding of functional, regression, integration testing
• Self-starter with ability to work either independently or as a team member
• Outstanding verbal and written communication skills in English
• Passionate about QA
• Able to self-manage and prioritize work effectively under pressure

• Knowledge on how to build applications and deploy them to different SDLC environments using automated deployment tools (Jenkins, Octopus, TeamCity)
• Knowledge using JIRA or other bug/agile project management tools
• Knowledge using Testlink or other test case repository tools
• Experience on offshore development team is preferred
• Excellent English communication skills, fluent oral and written English is plus
• Good self-drive and self-management skills
• Team player and fast learner

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

ESSENTIAL REQUIREMENTS

• Excellent communication and interpersonal skills

• Ability to work under pressure with a willing-to-learn and “can do” attitude

• Good organizing and planning skills

• Bachelor’s degree in Business Administration, Marketing or a related field (preferred)

• Knowledge of Salesforce and Oracle would be advantageous

• Proficient computer skills (MS Word, Excel, PowerPoint, Outlook)

• Fluent in English language essential (French and/or German language advantageous but not essential)

Essential Duties and Responsibilities: 

Including, but not limited to the following:

• Work on online survey overlays – transfer translated text into our survey programming tool before global deployment.
• Within Excel files, add HTML formatting so online presentation of the text follows Word document.
• Ensure accuracy of work performed within required turnaround time.
• Learn additional tasks as needed within Coding, Charting and other departments for potential spillover work.

Strategic Analytics is a new, growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the technical needs of the Strategic Analytics team. The focus of the position is to create and support dashboards developed in Microsoft Power BI, R/Python, and other visualization software that will assist the business in uncovering actionable insights. As a key member of the team, you will work closely with business users, data engineers, and data scientists to provide customized visualizations that facilitate an interactive and user-friendly experience.

• Accurate and timely turnaround on all payables for various entities  
• Actively monitor AP mailboxes for incoming invoices and vendor statements  
• Code invoices using complex GL, cost center and intercompany allocations 
• Assist with projects that entail problem solving, analysis and reconciliation 
• Provide excellent customer service to internal and external customers  
• Meet various deliverables for monthly and quarterly financial close   
• Collaborate with the AP team for best practices and process improvement 

The Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As data analysts, our scope of work is not limited to just performance monitoring and reporting, but also in proactively finding actionable insights to help drive high-impact business changes. Our end-to-end data solution reduces the gap between the business teams and technical teams, and achieves real ‘intelligence’ in the iteration cycle.

• Gather business requirements from different functional teams and translate them into suitable data requirements
• Ensure adequacy and accuracy of critical reports and dashboards
• Proactively engage with stakeholders and product teams to ensure that all data is up to date according to the latest feature developments
• Able to think on your feet to troubleshoot business issues or investigate irregularities due to business developments
• Coordinate and work with data engineers to optimize the data flow from raw data into data marts
• Conduct data analysis on business issues under tight deadlines
• Work with big data and small data, and ensure data pipeline integrity together with our data engineers
• Design, automate and maintain critical reports for business needs
   

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

JOB OBJECTIVE:

The Farm Production Technician (for Breeding & Gestation) is responsible for the over-all activities relating to the breeding and gestation unit which include breeding and implementation of breeding related programs, management of pregnant sows/gilts, feeding, health assessment & medication, biosecurity, barn management, data recording and data management and other related programs under the Breeding & Gestation operations.

DUTIES AND RESPONSIBILITIES:

Genetic Program

1. Implements genetic program and monitors, evaluates and analyzes results of the genetic program.

2. Ensures compliance of the section to the approved genetic program.

3. Monitors and ensures accuracy, completeness and correctness of breeders' profile and breeder animals' individual records in the field and in the swine production management software.

Breeding process

1. Carry out heat detection, artificial insemination, boar semen collection and semen processing activities and ensures compliance to the section's SOPs.

2. Assess and monitors the breeding activities to ensure that production performance targets are achieved.

3. Reports any issues or concerns that may be noted in the breeding activities.

4. Analyzes performance gaps and recommends measures to address gaps.

5. Recommends and implements enhancements to existing breeding programs and activities.

6. Coordinates with other sections to ensure seamless integration of the breeding processes to the entire swine production flow.

Breeding & Gestation Operations

1. Carry out barn management activities to maintain the cleanliness, orderliness and functionality of the breeding and gestation facilities.

2. Carry out procedures relating to the proper management of gilts, sows and boars in the section.

3. Conducts activities related to hog sales declaration and selling of pigs in the farm.

4. Collects and records swine operations data & maintains production records.

Other Tasks

1. Conduct other farm operational duties that may be assigned to ensure attainment of the farm's goals and deliverables.

2. Train breeding and gestation staff to build the competency of the team in order to achieve performance targets.

FOOD SAFETY:

1. Ensures execution of quality and food safety policy, standards and regulations within the team.

2. Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities.

OTHER TASKS:

1. Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc.

2. Performs other tasks related to the job as may be assigned by the immediate superior.

AECOM is seeking a Copywriter to be based in Manila, Philippines

The role is primarily responsible to provide copywriting services across a spectrum of internal and external communication channels. This includes supporting key priorities and initiatives that help strengthen the engagement of employees, existing and potential clients, media, and broader audiences, with AECOM’s brand and work. 

• Develop content for a spectrum of internal and external communications such as announcements, posters, digital campaigns, employees/client newsletters, social media posts, website, marketing brochures, reports, qualifications, and project sheets
• Produce high-quality copies in compliance with AECOM’s style, language, and tone
• Proof-read and edit marketing collaterals, executive emails, speeches, proposals and presentations, video subtitles, and translations for internal and external distribution
• Desk research to source and validate content, and to identify opportunities to differentiate and strengthen AECOM brand
• Participate in discussions on project requirements and seek approval from key stakeholders on projects for publication
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
• Contribute specialized expertise and provide key updates to manager on project status
• Contribute to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Escalate issues and recommend resolutions and alternatives to manager
• May support junior members of the team in addressing routine issues

AECOM is seeking a Communications Specialist to be based in Manila, Philippines

The role is primarily responsible to support and coordinate content templating and distribution to increase employee engagement and promote AECOM brand awareness in various external and internal channels, websites, and communication platform.

• Templating, formatting and distribution of internal communications in line with corporate brand guidelines.
• Templating, formatting and distribution of client and external communications in line with corporate brand guidelines
• Monitor and report on engagement with internal and external communications.
• Support development of website pages and uploading content to support external campaigns and news announcements
• Coordinate monthly Spotlight Award submissions for each ANZ region – edit content and seek approvals from various business leads, format for distribution.
• Coordinating content from business leads for monthly Team Talks briefing packs.
• Support internal and external calendars, project trackers, and award submissions
• Track impact of marketing campaigns through performance dashboards, metrics, and analytics
• Monitor inbound emails in the Communications ANZ inbox
• Escalate and analyse identified issues and concerns to the Team Lead for timely resolution.
• Perform simple but varied tasks in compliance with service-level agreement, process, policies, and procedures
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
• Support selected simple process improvement initiatives to streamline processes

You'll play a key role supporting our Client Services team, providing exceptional accounting administration services to your portfolio of clients.

We pride ourselves for being resilient, respectful and open. You’ll need to be pro-active, have a customer-focus mind and create and maintain strong and effective relationships with the UK teams and the wider group, in order to continue the culture of support and collaboration that we have.

You will be responsible for the preparation of Financial Statements with Disclosures and other ad-hoc financial information for our Clients. You will take ownership and respond Client/Investor queries promptly. Using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.

It is essential that you follow the correct processes and procedures to help us ensure we are compliant with applicable laws, service standards, company policies and procedures. You will need to have a curious mind and use your initiative to identify any risks or concerns ensuring you report them in a timely manner.

Every day brings a new challenge so you’ll need to be a team player at heart, with an eye for detail, great organizational skills so you can prioritize your day and sometimes with conflicting deadlines that still need to be met.

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.

The role will primarily be responsible in providing administrative support to the HR operations and document management in compliance with the service level agreements, processes, policies, and procedures.

• Provide support to HR operations by accurately drafting, distributing, and collecting signed job change letters, promotions, and other relevant processes.

• Provide customer support by analyzing and providing solutions to typical issues based on policies, processes, and guidelines by utilizing relevant HR systems and designated case management systems.

• Ensure strict adherence and compliance to standard laws, protocols, and policies for electronic personnel file management and document storage

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.

• Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures.

• Support selected simple process improvement initiatives to streamline processes.

What will a normal day look like? 

Representing our client, you will lead and motivate a team to support the customers service and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. 

You will lead, coach and develop your team to support the overall business and client objectives. This will be achieved by: 

• providing continuous coaching and feedback to enhance each team members capability.  
• setting clear expectations and targets for the team 
• Creating a positive team environment and culture that reflects TSA’s values  
• Facilitating and implementing coaching actions and feedback to keep team members engaged and encouraged 
• Analyses and management of all performance to ensure ongoing success  
• Management of team members schedule adherence and productivity 
• Creating an ongoing team culture that reflects the TSA Way  

It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.  

This role will be 100% on site.  

• Responsible for sales turnover in Visayas and Mindanao Region for Fire Detection and Alarms System (FDAS).

• Develop and manage local customer and influencer portfolio and implement agreed channel strategy based on the budget set by local CSO and FIR Regional Strategy.

• Present, discuss, adjust, and follow up on technical and commercial solutions with the end users and all relevant parties.

• Support on the planning of product launch introduction in the Visayas and Mindanao areas. Can be able to generate, follow-up, and win project leads in Visayas and Mindanao Areas and focus vertical.

• Increase sales awareness of FIR SPH through Visayas and Mindanao region by creating demand and project leads through business developments and early involvement with large end-users and major influencer groups. By planning and organizing key influencer events in collaboration with the local marketing team of BT-FIR, thru participating in trade shows, congresses, and support PR.

• To build a strong and good business relationship management w/ key customers and key influencers in Visayas and Mindanao region.

• Provide feedback on market trends, and customer/end-user needs and support collection of competitor information (portfolio as well as industries).

• Define and implement price, discount, and rebate schemes in line w/ BU guidelines and local CSO for the territory.

• Actively get involved in the tender specification of large projects, drive specifications of FIR and convert these tenders into leads.

• Collaborate w/ local CSO to align sales and Account receivable topics.