Total 6,298 Full-time job vacancies

An Associate Media Director leads a unit of media professionals in the conception and delivery of innovative, well-targeted business building marketing solutions across a variety of media to meet or exceed clients’ objectives. This involves the creation and execution of media plans, unearthing insights, integrating capabilities and flawless execution on all fronts.

The Associate Media Director is the primary point of contact for clients and will oversee the day-to-day communications planning and/ or buying processes for the assigned accounts.

This role reports directly to the Business Lead, and is a member of the Publicis Media group of Team Leadership

1. Client Management
- Establish a partner-relationship with clients by being involved in the business     
  environment.
- Provide business solutions through media approaches for assigned brands.
- Overall account stewardship to ensure communication strategy and implementation are
  in sync towards clients' business direction.
- Undertake key initiatives/business solutions in tandem with clients' goals, business   
  objectives and priorities.
- Manage clients' requests appropriately (e.g. push back on unreasonable timelines, make    judgment or evaluate value on ad hoc requests).
- Take ownership for assigned brands.
- Maintain regular WIPs, dialogues and reviews to ensure effective work processes.
- Improve and uphold agency evaluation.
- Build and coach high performing team members as required.

2.  Business Partner Management
- Leverage good relationships with senior business partners (e.g. creative, media owners),
  hence the ability to obtain updated information that contributes to the brand objectives
  and value-add to clients.
- Conduct professional briefings to business partners on innovations and ensure alignment
  to clients' objectives.
- Establish partnership processes with business partners (e.g. rules of engagement).
- Establish rapport and understanding with senior business partners and ensure clear
  documentation on all communications.
- Ensure best value from all negotiations across media owners and campaigns.
- Manage and resolve conflicts for Executives and Managers.

3.  Research & Media Applications Proficiency
- Guide and troubleshoot for Managers on applications usage.
- Display competency in using advanced functions in each tool.
- Able to tap into proprietary consumer insight applications or alternative sources for more
  in-depth analysis.
- Proficient in using agency's planning approach.

4. Financial
- Identify opportunities for organic growth of the business.
- Uphold financial policy and integrity to avoid violation or potential fraud.
- Assist the team members to reconcile all media payment variances of assigned brands.
- Work with team members to ensure accurate and timely invoicing (e.g. regular review of
  unbilled reports, resolve unbilled cases with Finance).
- Resolve all ageing matters.
- Accurate business forecast of assigned accounts (monthly and annually).

5. Industry Knowledge (Consumer, Business or Brand Insights)
-  Exhibit good understanding and forecast on media/ industry/brand development &
   implications to the businesses.
-  Evaluate the strategic implications of media/ industry/brand developments and identify
   opportunities & threats to businesses (short to long-term).

6. Investment Management
-  Optimize the given investment or allocate appropriate investments by medium/brands.
-  Provide investment consultation to client on appropriate budget to meet the desired
   objectives.
-  Supervise on cost management for brand across medium used.
-  Master contract management (e.g. propose, negotiate, track fulfilment, etc.)
-  Input on action plans in expenditure reports.
-  Reconcile all sources of costing/investment variances.

7.  Corporate Responsibility
-  Lead/participate in pitches.
-  Drive awards submission.
-  Demonstrate appropriate behaviours to uphold the company's image, reputation and
   credentials.
-  Identify new business opportunities.
-  Collaborate with function/practice leads on best practice development.
-  Demonstrate responsible hiring of talents (e.g. fair employment practice) and ability to
   manage termination well with due diligence.
- Mentor and ensure all direct reports master the skills and organizational savvy required
  for advancement.

The Senior Digital Planner owns strategic planning and campaign execution for assigned clients. This position is both strategic and tactical in scope, requiring ability think and work independently with minimal supervision. This position is expected to deliver strategic plans for campaigns based from available data and tools then implement campaigns with the support of different Publicis Media teams.

The Senior Digital Planner will work closely with Digital Buyers for specific client requirements, providing expertise on strategy building, insighting, planning, reporting, and optimization while being guided by platform or industry best practices.

I. RESPONSIBILITIES

• Attend, present, and contribute during client meetings
• Develop, grow, and maintain relationships through exceptional client service
• Effectively communicate digital strategies and rational for approaches for each campaign
• Execute, manage, and optimize online media campaigns and programs for agency clients while meeting or surpassing agreed upon performance expectations
• Manage the delivery of plans, creative assets, insertion orders, and all relevant campaign documentation in preparation for all campaigns
• Partner with support teams on how to strengthen campaign measurement for reporting and insights generation
• Provide regular insights and actionable points to clients detailing performance, campaign optimizations, and new opportunities
• Coordinate and work with media partners to develop relevant strategies and ensure accurate platform implementation
• Participate in campaign QA process
• Troubleshoot issues across planning and buying functions
• Help in the generation of monthly bill/pay/spend reporting in coordination with relevant functions
• Participate in regular knowledge sharing sessions to contribute and learn new strategies for optimizing and enhancing campaign performance
• Proactively formulates proposals for new client opportunities

We are hiring for various client-facing and operational teams with integrated planning and activation capabilities, covering all analog & digital channels including programmatic & biddable platforms.

If you are strong in creatively integrating both traditional and digital elements into the overall media mix while managing the day-to-day planning, buying, implementation, optimization and reporting requirements to meet client objectives, we want to talk to you!

As a Senior Integrated Planner, you will support your Manager in integrated media planning.

Wrist Shared Services is looking for an Accounts Payable Assistant who will be working with Wrist’s Finance Shared Services team. You will work with the local business team to perform all aspects of Accounts Payable Operations.

What you'll be doing:

• Perform day-to-day processing of Accounts payable transactions
• Match invoices with POs, receiving documents and contracts
• Work with the purchasing department and vendors to resolve purchase orders, contracts, invoices, payments, or documentation discrepancies
• Process accounts payable invoices and records vendor payments in an accurate, efficient, and timely manner
• Maintain and reconcile accounting ledgers by verifying and posting account transactions
• Verify and monitor vendor accounts by reconciling monthly statements and related transactions necessary
• Maintain all invoices and other applicable supporting documentation
• Handle requests for information/reports from management, auditors, or other business units
• Ensure that internal controls and procedures are followed and identify any discrepancies to the Accounts Payable Team Lead
• Support training to AP team as needed, including drafting of process documentation and training materials
• The Accounts Payable Analyst will be expected to meet the established Service Level Agreement (SLA) requirements and performance metrics.
• The Accounts Payable Analyst will work with –
• Local business and finance teams –
• Establish effective working relationships with relevant business teams to ensure timely and accurate processing
• Diligently follow up on approval of invoices to ensure prompt, timely payments to vendors

What we're looking for:

• At least 3-4 years of relevant work experience in Accounts Payable or related accounting experience
• Bachelor’s degree in a related accounting field
• Effective written & verbal communication
• Strong attention to detail and commitment to quality
• Demonstrated analytical and problem-solving skills, including ability to identify issues and solutions proactively
• Proficient in Microsoft Office
• Working knowledge of Microsoft Dynamics AX2012 ERP system will be an advantage

Location: Times Plaza, UN Avenue, Manila

Note: This position is on a hybrid set-up but for the first 6 months, you will be required to be on-site every day for training.

The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.

Your tasks:

• Answer customer questions via ticketing tool, email or eventually by phone
• Troubleshoot technical problems and provide solutions
• Escalate issues to the appropriate team members
• Document customer interactions and resolutions
• Stay up-to-date on the latest software releases and features
• Work with other team members to improve the customer support experience

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

• This is a full-time role, from 6:00 am – 3:00 pm, Monday to Friday, Dayshift. 
• This is an office-based position in central Cebu City 
• Competitive Salary Package (26K) + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

Key Responsibilities

• Lead recruitment efforts to attract, select and onboard high quality workforce members.
• Be the first point of contact to respond to workforce member’s inquiries and concerns.
• Understand client’s policies and procedures, ensuring that all workforce members adhere to these and are compliant.
• Understanding of NDIS and the SCHADS Award
• Continuously build strong relationships with workforce members by providing a high level of candidate care and service.
• Maintain and grow relationships with existing and new members.
• Collaborate with allocations team to effectively build a strong workforce for specific areas as required
• Continually sourcing experienced candidates via social media
• Work as part of a team to ensure client’s goals and objectives are met.

Competencies Required

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.
• Problem-Solving Skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process.

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

About BSA Solutions

We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one that you'll look forward to coming to every day. A place where the best and brightest minds meet to build a community of successful companies.

What's in it for you?  

• Full-time, permanent position with a day-shift schedule so you can maintain a healthy work-life balance.  
• Office-based in vibrant Cebu City, offering a modern collaborative work environment.  
• Opportunity to work with cutting-edge financial tools and systems, enhancing your skills and expertise.  
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents.  
• Grow and develop your career with us through our technical and professional development programs.  
• Competitive Salary Package (between 20K – 27K) + generous benefits + personalized learning and development. 

About the Role:

As a Scheduling Coordinator, you will play a crucial role in ensuring efficient operations by coordinating the schedules of the team members. You will be responsible for scheduling appointments for residential and business locations to check and/or install Fire Safety Equipment.

Key Responsibilities:

• Scheduling: Create and manage schedules for team members, ensuring optimal utilization of their time and resources.
• Route Planning: Plan efficient routes for team members based on their locations and appointments, minimizing travel time.
• Appointment Coordination: Coordinate with customers to confirm appointments, address inquiries, and provide updates.
• Data Management: Maintain accurate records of appointments, schedules, and customer information.
• Problem-Solving: Identify and resolve scheduling conflicts or issues promptly.

• Excellent organizational and time management skills
• Strong problem-solving and adaptability
• Excellent communication skills, both verbal and written
• Proficiency in using scheduling software (Uptick preferred, but not required)
• Familiarity with Melbourne geography or the ability to navigate maps effectively
• Customer-oriented mindset with a focus on providing exceptional service
• Attention to detail and accuracy

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

Key Accountabilities 

In this Strategic Leadership role, you will be responsible for the development of NielsenIQ Strategic Analytics & Insights (SA&I) business at cluster/market level, driving profitable revenue growth, representing VOC and creating awareness of the broader SA&I portfolio. You will lead the local market team of SA&I Business Partners, work closely with the regional Practice Area leaders and regional Vertical leaders, and set a strategy that focuses on account retention, growth and acquisition.  This role is also accountable for accurately managing an active sales pipeline and coaching the specialty seller team to better results by leveraging multiple sales drivers such as prospecting, campaigns, and other account engagement tools.   

Core Responsibilities 

Profitable revenue growth 

• Own SA&I revenue and cost OP, driving long term profitable growth. 
• Develop sales plans and strategies to achieve sales goals in collaboration with each regional cluster leader. 
• Manage sales team pipeline and assist in closing deals through strategic intervention. 
• Set quarterly and annual sales quotas.  
• Provide detailed sales forecasting on a monthly basis 
• Own client-level annual operational (OP) planning inputs with the team at the account/geo level with Region Lead and Regional Cluster leaders input. 
• Create sales reports and provide feedback to senior team and region leaders. 
• Drive sales maintaining a long-term perspective to maximize overall revenue generation while being able to generate short term results. 
• Ensure the team is scoping projects responsibly that meet SAI profitability guidelines 
• Partner closely with Region Leader/Delivery to align on goals and strategy and drive shared accountability for revenue targets. 
• Implement annual pricing increases and influence price-setting for new services. 
• Advise on RFPs 
• Ensure NIQ fund usage 
• Be a NIQ relationship driver.  Liaise with local NIQ sales leaders on joint business planning, regional commercial efforts, and SAI product pushes.

Voice of client 

• Maintain & develop the commercial relationship to clients within the region 
• Monitor the market and competitor products and activities 
• Review customer activity and anticipate prospecting needs. 
• Establish and maintain senior level key prospect/client relationships 
• Provide input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate with Client Advisory Boards and Internal Advisory Board to capture needs and get early feedback on our mid / long term product roadmaps. 

People management 

• Recruit and hire sales staff. 
• Motivate the sales teams to achieve their goals  
• Work with training team and peers to develop sales training content and protocols. 
• Ensure internal processes are followed, including adherence to tracking customer and transactional information in CRM system and other sales and operational processes. 

• Support various accounting and clerical tasks
• Filing of accounting documents
• Assist auditors in accounting tasks

You'll play a key role in supporting our Corporate Client Services team, providing exceptional corporate secretarial administration services to your portfolio of clients.

You will be responsible for drafting resolutions; preparing minutes for general meetings, sending reminders on deadlines to hold Annual General Meetings, and keeping the statutory books in order.

Responsibilities

Responsible for generating and preparation of documents and forms required for the portfolio of clients
Ensuring the smooth running of day-to-day relationships with cluster and consistent delivery of client reporting/information accurately and on time
Ensuring that support is provided to your immediate supervisor to complete the required deliverables for the clients and be proactive in defining areas needing attention or support
Know the specifics of designated clients including understanding their structure and any agreements they have in place
Minimise risk to IQEQ by ensuring all procedures and checklists are followed

The Deal Hub Offering & Pricing team, as part of Avaloq Finance Division, delivers everything from the financial analysis and decision-making commercial related aspects to financial performance of products, projects, sale opportunities or business units.

In your role you’ll work closely with Commercial Finance specialists, Sales, Marketing, Business Management, and operations teams to develop new product offerings, pricing strategies, assess investment opportunities, and optimize resource allocation. You’ll also be involved in forecasting, budgeting, and performance controlling to support business growth and profitability.

Belonging to the CFO’s organization, you’ll have all the instruments, financial acumen, expertise, and strategic vision to support the overall financial performance of the company.

Being Avaloq a global leader in business process and IT outsourcing for the financial industry, you will have the chance to become familiar with all aspects of managed banking services.

We offer a good working atmosphere in an open and performance-oriented environment with opportunities for personal further development.

Your key tasks 

• Support Sales, Account and Bid Managers both in contract management and upselling review for existing Clients, according to Client project need.
• Collect and consolidated Client KPIs for internal data analysis
• Support the Go To Market product offering & pricing process
• Collaborating with various departments to provide financial insights and support
• Supporting group-wide efficiency and revenue enhancement projects

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

We are looking for a skilled Senior Backend Software Engineer to join our CISO Operations Team. The ideal candidate has a strong focus on building and maintaining secure RESTful APIs, integrating several data sources, and enabling security reporting for clients and other stakeholders. This role involves developing scalable, secure server-side logic, managing integrations with external APIs, and ensuring that our systems comply with security and privacy standards. You will be responsible for designing, implementing, and maintaining both the data infrastructure and the security reporting mechanisms required to ensure system integrity and compliance. The ideal candidate has experience working in secure environments and is well-versed in handling sensitive data, reporting vulnerabilities, and ensuring backend security.

Your key tasks 

• Design, develop, and maintain RESTful APIs optimized for cloud environments
• Integrate various third-party APIs and data sources into our platform while adhering to security and data privacy standards
• Implement security reporting features, such as logging, vulnerability tracking, and compliance monitoring in cloud platforms
• Collaborate with Vulnerability Team to identify and mitigate vulnerabilities and ensure API security best practices
• Develop cloud-based data storage solutions and ensure secure data handling, encryption, and access controls
• Optimize server-side logic for cloud performance and scalability
• Leverage cloud-native tools to enhance API and security features
• Set up monitoring and alerting systems to ensure performance, security, and availability of backend services
• Document API workflows, security policies, and integration processes in a cloud environment
• Stay updated with cloud security best practices and evolving technologies

We are looking for a Team Lead, Commercial who is able to lead the team by coordinating, provides guidance and to team
members. The Team Lead, Commercial is responsible for coordinating and monitoring the team, identifies key issues and patterns from partial/conflicting data and gathers information to solve problems that are escalated from team members. 

Tasked with the care of a portfolio of partner accounts, you will be expected to:

● Supports team through lead assignment according to predetermined priorities
● Track team productivity and provide periodic updates to the Assistant Manager, Commercial
● Monitor team attendance/tardiness/unscheduled leaves
● Mentor the team through daily support and monitoring when required
● Analyze call recordings to validate adherence to guideline/SOP, as when needed to support QA
● Create Monthly Rooster shift for VAM
● Create 'Absent' on Roster for VAM
● New Joiner Onboarding Arrangement - Request Access/Hardware (when required)
● Basic report preparation
● Sales Case Management - Ensure tagged cases are resolved within guideline/ SLA
 

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES
• Oversees a team of Customer Service Representatives who handle customer service inquiries and problems.
• Monitors operations to ensure adherence to service level standards and company/department policies and procedures.
• Acts as an escalation point for resolving customer issues.
• Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement.
• Provides input for performance appraisals.
• Provides coaching and mentoring to less experienced call center personnel.
• Takes calls in the queue as needed.
• Ensures new representatives are set up with appropriate software and systems.
• Recommends streamlining opportunities and process improvements.
• May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction.
• May be responsible for training Customer Service Representatives.
• May serve as a backup to the supervisor in their absence.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

FIS JOB LEVEL DESCRIPTION
Senior level role. Highly-skilled with extensive proficiency. Responds to a high volume of inquiries about FIS’s products and services. Plays a lead role in customer escalations. Questions and issues often deviate from standard scripts and procedures. Handles situations which require adaptation of response or extensive research. Requires advanced problem solving. Coaches and shares information with professionals with less experience and/or expertise. Works under general supervision with latitude for independent judgment. Typically requires four or more years of experience in a call center or customer service-related job in a service industry with at least one year in a senior level job. One or more years financial services experience is preferable.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• To coordinate the organization’s projects that aid companion animals, primarily spay/neuter efforts but also including emergency responses, rescues, and adoption drives

Primary Responsibilities and Duties

• Coordinate and lead all aspects of PETA's spay/neuter efforts, including meeting with government officials and organizing projects in conjunction with them, advocating that guardians should have their animals spayed or neutered, and transporting animals for surgery
• Coordinate and manage other staff and volunteers for PETA’s spay/neuter field clinics as well as for other projects, as needed
• Assist with disaster response and other field projects, as needed
• Verify reports of animals in distress or danger by traveling to locations and coordinate responses, rescues, and/or medical care
• Provide animals in the organization’s custody with care, including walking dogs, feeding animals, cleaning up after them, providing medication, and giving medicated baths
• Record and log reports and photos, including expenses, and submit them in a timely manner
• Organize, clean, and maintain transport carriers and other supplies, including leashes and harnesses, humane cat traps, towels, medical supplies, and food and water bowls, as needed
• Order animal supplies and prepare supplies for the organization’s projects
• Manage the organization’s spay/neuter hotline and  create reservation systems for field clinics
• Perform any other duties assigned by the supervisor

We’re looking for an Accountant who will be responsible for running the accounting, financial and tax activities at Carousell. She/He will be involved in the financial operations of the Company’s subsidiaries and provide financial information to other departments, enabling them to make critical decisions. 

You will be involved in:

• Month-end book closing; handling full set of accounts, prepare bank reconciliation, prepare audit schedules and reconciliation of all balance sheets and variance analysis on P/L accounts
• Maintenance of transactional documents including agreements, invoices etc
• Work with Shared Services team for AR/AP transaction processing; recording bills/invoices into the accounting system and initiate payments
• Work with Shared Services team for Fixed asset management; updating fixed asset additions and disposals on timely basis
• Quarterly GST return, assist in annual audit, ECI/annual tax return
• Design and implementation of system and control governance and Standard Operating Procedures (SOP)
• Allocate 50% of time to support tax team on regional tax requirements

Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: Up to $1,500 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours per week, with core hours between 8 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company specializes in providing advanced health data integration solutions, allowing businesses to easily access and utilize data from wearables and lab tests. Their platform simplifies the process of connecting and managing health information, empowering companies to create more personalized and effective healthcare solutions.

Role Overview:

The Operations Associate (Client Support) will be responsible for managing customer interactions, including responding to inquiries and creating tickets for engineers, while assisting with business operations as needed. This role plays a vital part in supporting the company’s mission to help developers personalize health products using data from wearables and lab tests.

Your Impact:

By efficiently handling customer support and contributing to business operations, the Operations Associate will help improve customer satisfaction and operational flow, ensuring the company delivers high-quality service to its digital health clients.

Key Responsibilities:

1. Customer Support & Issue Management

• Respond to customer inquiries and concerns via Slack during working hours.
• Create and manage tickets for the engineering team based on customer-reported issues.
• Maintain up-to-date customer FAQs, ensuring information is accessible and accurate.

2. Product Familiarization & Client Communication

• Quickly familiarize yourself with the company’s APIs, products, and customers within the first week.
• Communicate product knowledge effectively to customers, helping them resolve issues or guiding them through processes.
• Identify common customer challenges and provide feedback to improve product documentation.

3. Business Operations Support

• Provide support in business operations by addressing ad-hoc requests and operational needs as they arise.
• Assist in optimizing internal processes to ensure efficient customer service and workflow management.
• Collaborate with cross-functional teams to resolve operational challenges.

Must-Have:

• 2 or more years of experience in customer support or operations roles
• Excellent written and verbal communication skills in English, with the ability to simplify complex concepts for customers.
• Strong organizational skills with the ability to spot patterns, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Familiarity with tools like Slack and ticketing systems for managing customer inquiries and support requests.
• A proactive problem-solver with a curious mindset, capable of working independently with minimal hand-holding.

Nice-to-Have:

• Preferably has experience in a tech or API-driven environment, not required

Compensation Package:

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Schedule: Monday to Friday (07:00 AM -04:00 PM MNL Time)

What are we looking for?

Skills Required:

• Bachelor’s Degree and 7+ years of experience including progressive work experience in the areas of talent acquisition/recruitment.
• Experience with online networking tools, such as LinkedIn and experience conducting searches on recruitment databases and ability to identify and access new professional networks required.
• Understanding of compliance requirements and best practices for recruitment and hiring.
• Strong communication skills (written and spoken) required.

What will you do?

• Manage the recruitment process for open positions, including requisition management, candidate selection, reference checks, salary negotiations, and onboarding.
• Conduct strategy meetings with Hiring Managers to understand job requirements and develop effective sourcing strategies.
• Ensure high-quality recruitment and onboarding processes while training hiring managers on best practices.
• Review applications and assess candidate qualifications based on project requirements.
• Conduct prescreening interviews to recommend qualified and diverse candidates.
• Collect personnel documentation and negotiate compensation packages.
• Provide regular status reports to hiring managers on recruitment progress.
• Supervise and mentor the recruitment team.
• Manage and develop recruiting processes and applicant tracking systems.
• Create recruitment protocols, train staff, and streamline processes.
• Assess recruitment and onboarding effectiveness, utilizing data for continuous improvement.
• Utilize innovative recruiting techniques to source diverse talent.
• Create user-friendly recruitment templates and improve recruitment processes.
• Promote the company’s recruitment brand at job fairs and networking events.

Join the awesome team and enjoy these benefits & perks:

• Hybrid work setup (2 to 3 days per week and during client visits)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. It enhances customer service, increases efficiency, and supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.

We are welcome an innovative and proactive Senior Fullstack Developer with webRTC exposure to join us and contribute to our customer's global-scaled solutions.The project you would be involved is focusing on development of a new contact center solution for a global enterprise. The main focus is on developing solutions and features from scratch to the existing voice platform (VDI environment).

Responsibilities: 

• Contribute to an agile team focused on developing a scalable, high-performance global voice platform.
• Apply a deep understanding of performance and scalability principles to ensure the platform remains robust and reliable.
• Collaborate closely with Product Managers, Architects, Engineering Leaders, and Test Engineers to drive innovation and ensure seamless delivery of solutions.
• Lead the development of new features from scratch, while also providing ongoing support for existing systems and making critical adjustments to optimize the voice telephony platform.
• Work in tandem with other development teams, such as the VDI team, to ensure cohesive and integrated solutions across the platform.

§ Work on various Accounts Payable processes in SAP within TAT, including vendor maintenance requests, vendor invoices, T&E invoices, vendor/employee payments § Reconcile vendor statements § Handle vendor queries (calls/emails) and provide suitable resolution § Track and reconcile daily/monthly AP balance § Correspond with vendors and respond to inquiries § Ensure the completeness and accuracy of invoices in the AP system § Investigating into situations where invoices and customer information requirements may contradict § Generate repayments for erroneous customer payments or overpayments § Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolved § Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities § Ensures all work is performed in accordance with targets and adheres to SLA § Accurate, efficient and organized within daily responsibilities § Adaptable to learn new processes, concepts, and skills § Demonstrates the ability to work as part of a team § Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

We are looking for a highly-driven and motivated individual to take the role of the Team Lead, Global Service Desk. The role is a key leader in the Global Service Desk (GSD) team in the Enterprise Technology Services' (ETS) organisation. She/he will oversee the operations and performance of the company's global service desk function. This role requires a strong leader with exceptional communication, technical, and problem-solving skills to ensure that our IT service desk provides efficient and practical support to users across various locations and time zones.Responsibilities:

1. Service Desk Leadership:

• Develop and implement service desk policies, procedures, and best practices.
• Ensure adherence to ITIL and industry-standard service management principles.

1. Team Management:

• Lead and motivate a team of service desk analysts.
• Set performance goals, conduct regular performance evaluations, and provide coaching and feedback.

1. Incident and Request Management:

• Oversee and where necessary be hands-on in the handling of ETS incidents, service requests, and inquiries through effective ticketing systems.
• Ensure timely and accurate communication & resolution of incidents, adhering to defined service level agreements (SLAs).
• Monitor incident trends, identify root causes, and implement preventive measures.
• Where necessary redirect tickets to the local market IT Service Delivery (L2/ITSD) teams or the next level of support personnel (L3/Service Owners).

1. Customer Satisfaction:

• Continuously improve customer satisfaction levels by enhancing service delivery and customer communication.
• Gather and analyze feedback from users to identify areas for improvement.

1. Knowledge Management:

• Develop and maintain a comprehensive knowledge base for service desk staff and end-users.
• Promote knowledge-sharing and training initiatives to enhance the team's technical skills.

1. Reporting and Metrics:

• Generate and analyze service desk performance reports, highlighting key metrics and trends.
• Present reports to management and suggest continuous improvement initiatives.

1. Continuous Improvement:

• Proactively identify opportunities for process improvement and automation to optimize service delivery.
• Proactively identify opportunities to shift-left services (e.g. L1/GSD to self-service or L2/L3 to L1/GSD)
• Champion initiatives to enhance the efficiency and effectiveness of the service desk function.

1. Incident Escalation and Communication:

• Develop and maintain escalation procedures for critical incidents, ensuring timely communication with stakeholders and management.
• Facilitate clear and effective communication during major incidents.

Requirements:

• Proven minimum of 5 years of experience in managing global ITSD operations.
• Solid understanding of ITIL framework and service management best practices.
• Excellent leadership, communication, and interpersonal skills.
• Fluency in written and spoken English to work effectively in a multicultural and diverse environment.
• Strong problem-solving abilities and a customer-centric approach.
• Experience in managing a diverse and geographically distributed team.
• Knowledge of Windows & Mac operating systems, JIRA Service Desk, Confluence, Google Workspace and Slack are highly desirable
• Ability to work in a fast-paced and dynamic environment.
• ITIL and other relevant certifications are a plus.